PARMENTER REALTY PARTNERS

                The Towers at Park Central 7●8●9
                     12750 / 12770 / 12790 Merit Drive
                           Dallas, Texas 75251


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Procedures Handbook4-13-07.doc
                                            OCCUPANT’S HANDBOOK

                                                TABLE OF CONTENTS

Introduction .................................................................................................................... 3
   Emergency Number-Building ................................................................................ 4
   Tenant Awareness Program ................................................................................. 5
   Media Response Guidelines ................................................................................. 7
What To Do If You Discover A Fire Or Smoke in the Building ..................................... 8
   Emergency Procedures Plan .............................................................................. 10
   Fire Safety Plan ................................................................................................... 14
   Fire Emergency Procedures ............................................................................... 16
   Typical Fire Alarm Operation .............................................................................. 21
   Evacuation Routes / Refuge Areas..................................................................... 22
Bomb Threat Information............................................................................................. 23
Bomb Threat Procedures ............................................................................................ 25
Bomb Threat Nuisance Call Check List ...................................................................... 27
Building Security .......................................................................................................... 28
   Flood / Flash Flood Procedures .......................................................................... 30
   Armed Intruders................................................................................................... 31
   Crimes In Process ............................................................................................... 32
   Terrorist Response Procedures .......................................................................... 33
   Protocol For Package Handling .......................................................................... 35
Medical Emergency ..................................................................................................... 37
Power Failure............................................................................................................... 38
Elevator Emergency .................................................................................................... 39
Severe Weather........................................................................................................... 40
Earthquake .................................................................................................................. 42

                             OCCUPANT’S HANDBOOK


Emergencies, regardless of their shape, size or form, generally call for quick, safe arid
concise responses that eliminates, curtail or even prevent serious situations from occurring.
This Emergency Procedures Handbook has been designed to enable all personnel the
capability of responding to most emergencies that may be encountered in a confident
This manual is in no way all-inclusive nor could any manual be all inclusive of the types of
situations that may occur. However, this manual does offer the tenants as well as the
Property Team members the ability to respond in an effective manner. These emergency
safety procedures can be effective only through the coordinated participation of tenants,
their employees, and the building staff, and a complete understanding of the procedures by
everyone in the building are essential to their success. Therefore, it is important that these
procedures be reviewed with your employees on a periodic basis.

                              EMERGENCY NUMBERS

Dallas Fire Department                                                  911
Dallas Police Department                                                911
Emergency Ambulance                                                     911
Building Emergency Number (Property Management)                         972-770-4000
Building Security Desk                                                  972-770-4040
Fire Command Center                                                     214-750-8233
Federal Bureau of Investigation (FBI)                                   214-720-2200
U. S. Secret Service                                                    972-868-3200
Poison Control Center                                                   1-800-764-7661
Baylor University Medical Center at Dallas                              214-820-0111
Parkland Hospital                                                       214-590-8000

                             OCCUPANT’S HANDBOOK


Parmenter Realty Partners                          972-770-4000
Building Management Office, Suite
Park Central 7●8●9

Sarah K. Buckles                                   972-770-4000
Sr. Property Manager
Park Central 7●8●9

Bridget Curl
Asst. Property Manager
Park Central 7●8●9

Steve Griggs                                       972-770-4000
Senior Chief Engineer/Fire Safety Director
Park Central 7●8●9

Terry Cooper                                       972-770-4034
Security Site Manager
Park Central 7●8●9

Ambulance, Fire, Police                            911
Dallas Office of Emergency Preparedness            214-670-4275
Fire Command Center (or security console)          972-770-4040

                              OCCUPANT’S HANDBOOK

                        TENANT AWARENESS PROGRAM

It is the responsibility of the occupants at Park Central 7●8●9 to be aware of possible fire
hazards and/or safety hazards that may be encountered. If such hazards are observed,
please notify The Building Management Office immediately so corrective measures can be
Listed below are some of the items that you as tenants can help prevent from becoming
potential hazards.
     1. OBEY NO SMOKING SIGNS. Park Central 7●8●9 is a NON SMOKING building.
         Smoking Areas are provided on the Basement Dock Area.
     2. Investigate electrical equipment that is not working properly or smells strange.
         Unusual odors from appliances or cords can be a first sign of a fire.
     3. If you use an extension cord, plug only one appliance into it. Unplug extension
         cords when not in use. If you are using a power strip, ensure that appliances
         plugged in conform to the U.L. listed rating. NEVER overload the outlet, extension
         cord, or power strip.
     4. Make sure that all appliances are turned off prior to leaving the property. In your
         office area, assign at the minimum, two people to insure this is done on a nightly
     5. Some personnel may want to use a space heater to supplement the building heating
         system. SPACE HEATERS are NOT ALLOWED on the property. Due to the high
         amount of fires caused each year by poorly maintained and non-U.L. rated space
         heaters, these items are considered a lease violation. Any tenant observed with a
         space heater in their work area will be subject to a $ 100.00 fine paid by the tenant's
         company, as well as confiscation of the space heater.
     6. In areas designated as "storage", all boxes and equipment per fire code
         regulations, must not be within 18" from the ceiling. If boxes or equipment exceed
         the height requirement, that greatly reduces the effectiveness of the sprinkler
     7. Ensure that all trash is properly disposed of. This can be used as fuel by a fire.
     8. Stairwell doors on all floors should remain closed at all times and passage ways
         free of items that may impede the ability for people to enter the stairways.
     9. All combustible or flammable liquids should be stored in approved cabinets or
         containers. Report all such materials to the Building Management Office as to
         record such hazards for the Dallas Fire Department.
     10. If the elevator lobbies (freight elevator landings) and pathways are impeded by
         obstacles, this will reduce the effectiveness of the Fire Department or Paramedics to
         move quickly or not at all in the event of a situation in your area of the building.
         Notify the Building Management Office immediately if these conditions exist in your

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  11. The Fire Wardens and Assistant Fire Wardens should familiarize themselves with:
       The Emergency Procedures Handbook
       Location of all exits
       Location and operation of all available fire alarm devices
       Life safety system communication speakers
       Strobes if available on your floor
       Exit signs
       Sprinkler system valves
       Location and operation of available fire extinguishing equipment
       Storage Areas and 18-inch clearance requirements
       Emergency Phone Numbers

                            OCCUPANT’S HANDBOOK

                        MEDIA RESPONSE GUIDELINES
                         Occupant Specific Procedures

In the event an incident occurs on property that generates media attention we ask that the
following procedures be used:
Property Related Incidents:
     1. If an incident occurs that affects base building operations please direct all media
        inquiries to Building Management.
     2. Building Management is trained and prepared to field all media questions regarding
        base building operations.
     3. Building Management will provide all relative and factual information in all media
        inquiries. This will reduce and/or eliminate any rumors from arising.
Occupant Specific Incidents:
     1. If an incident or potential incident occurs all inquiries will be directed to that
        occupants’ specified media relation’s conduit. Tenants are asked not to discuss any
        issues with the media regarding any incident unless they are that tenants
        representative. Other tenants not directly associated with that occupant are asked
        to refrain from discussing the incident.
     2. Tenants are asked to designate a “spokesperson” for all media inquiries. Typically
        this “spokesperson” is associated with the Legal Division of your firm or Human
        Resources representative. Please confirm this information and advise Building
        Management in letter format as to whom that person(s) are. Building Management
        will include this information in our emergency procedures, which will be used in the
        event of occupant specific incidents.
     3. As a general rule, cooperating with the media may be unfavorable to your company
        if handled by those not directly held accountable to undertake this task.

Building Management will not divulge any information to the media regarding any
tenant unless so directed to do so by the tenant in a written request approved by our
legal team.

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     What do you do if you discover a fire or smoke in the building?

A. Rescue--remove anyone from the immediate danger area. This means the room of
   origin or immediate vicinity of the fire. This is not an evacuation of the premises.
B. Confine--close the door to the room of origin. This will act to contain the fire and
   smoke to that one room for a longer period of time.
C. Alert--
   1. Call the Dallas Fire Department at 911 and give the following information:
         Nature of the emergency: fire, medical, etc.
         Your name
         Complete street address (Tower 7 = 12750 / Tower 8 = 12770 / Tower 9 =
            12790 Merit Drive)
         Building Name (the Towers at Park Central 7●8●9)
         Floor number and suite number
         Closest street intersection (Coit Road and Merit Drive)
         Callback number (DO NOT stay at the phone if your are in danger)
   2. Call the Management Office at 972-770-4000 and give the following information:
         Your name
         Building Number
         Nature of the problem: fire, medical, etc.
         Floor number
         Room or suite number
         Telephone number your are calling from
D. Fight--if the fire is small and confined to one object (such as a trash can), locate the
   fire extinguisher appropriate for fighting that type of fire and use it. Never attempt to fight
   a fire unless you:
         Know how to operate the fire extinguishing equipment.
         Have the appropriate type of extinguisher.
         The fire is small.
         You have access to an exit if you fail to put the fire out.
The fire extinguishers in Park Central 7●8●9 are located near each stairwell and are ABC
type extinguishers, which means that they can be used on all three types of fires--ordinary
combustible material, flammable liquid fires, and fire involving electrical equipment. An
easy way to remember how to operate these extinguishers is the word PASS:
               P-- Pull the pin from the handle
               A--Aim the nozzle at the base of the fire
               S-- Squeeze the handle to discharge the extinguishing agent
               S-- Sweep from side to side

                              OCCUPANT’S HANDBOOK

E. If you are required to evacuate the building, all personnel will proceed to a "safe/stand-
     off location".
     a. For tenants exiting use one of the two (2) marked stairwells, and move at least a
           200 feet away from the building.
     b. Personnel located on the first floor will exit through the front doors and move at least
           a 200 feet away from the building.
F. Once the evacuation is completed, fire wardens will take a head count of personnel to
     insure that all persons have evacuated safely. If any person is unaccounted for, notify a
     security officer immediately.
G. If there are handicapped personnel located on your floor, assign 2 people to assist them
     in the evacuation to the nearest stairwell. The fire warden should notify the building's
     Security staff that there are handicapped personnel located in the stairwell on the floor
     being evacuated. The walls of the stairwell are fire rated for 2 hours, so they will provide
     a safe waiting area for the personnel to stand by for a proper evacuation by the fire
     department rescue team.
H. Remember, when exiting the building by the stairwell; insure that everyone is calm and
     moving at a safe pace. All personnel will need to keep to the right hand side of the
     stairwell to allow emergency personnel to come up the stairwell if necessary. All
     personnel exiting should exit quickly and quietly to avoid panic and confusion.
If the stairwells are blocked by smoke or fire, return to your office and:
     a. Close the doors
     b. Call building management and/or the Fire Department and notify them of your
     c. Place towels or clothing around the door
     d. Cover A/C vents with towels or clothing
     e. Place a wet cloth over your nose and mouth
     f. Stay low, below the smoke
     g. Do not break windows unless it is a last resort. Smoke will enter your room

                             OCCUPANT’S HANDBOOK

                       EMERGENCY PROCEDURES PLAN

This emergency plan is established as an integral part of the Park Central 7●8●9 Team’s
response to emergencies. The contents of this plan are designed as an operational guide
for the behavior, safety and protection of our tenants and visitors to the building.
As outlined on the following pages, this emergency plan establishes a sequential plan of
response for recognizing, identifying, and reporting the existence of specific emergency
situations threatening the building and/or its inhabitants; and then provides for the safety
and protection of endangered personnel and assets.                  When implemented and
supplemented with appropriate instructions from the building's General Manager (or
representatives), this plan becomes an operational tool for effective and responsive action
when occupants of the building are forced to cope with various emergency situations.
Duties and Responsibilities of Tenant Wardens
    1. A Tenant Warden should be someone who is reliable, respected by the other
         employees within your firm and capable of providing guidance in the event of a fire
         or other emergency. This individual should rarely travel and be familiar with the
         names and faces of all employees in your office.
    2. An Alternate Tenant Warden will also need to be selected for every Tenant Warden.
         The Alternate will assist the Tenant Warden or act in place of the Tenant Warden in
         their absence, if there is an actual emergency. The Alternate Tenant Warden will
         also need to become familiar with all aspects of the emergency procedures. It is
         highly recommended that they attend the Tenant Warden meetings, along with the
         designated Tenant Warden.
    3. Tenant Wardens are the connecting links between the property management team
         and their respective employees. As such, they have direct control and responsibility
         for all decisive matters relating to the safety of their employees during an
Tenant Wardens Emergency Responsibilities
    1. Each tenant should appoint a Tenant Warden and one Alternate for every 50
         employees. Full-floor and multi-floor tenants will require multiple Tenant Wardens
         and Alternates. The people chosen should be individuals who rarely travel and who
         are familiar with the names and faces of all employees in your office.
    2. We ask that each Tenant Warden assign at least two people to be a disabled
         person’s “buddy”. In this way, during an emergency, someone is always able to be
         and stay with the disabled person.

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   3.   One Tenant Warden should be responsible for the development and implementation
        of the tenant’s Fire Safety Program. This program should include:
        a. Development of evacuation plans.
        b. Familiarize employees with the location of both exit stairwells.
        c. Inform employees as to who is responsible for the order to evacuate.
        d. Inform the Management Office of all disabled people who might require
            assistance during evacuation.
        e. Educate employees in emergency response procedures upon discovery of a fire
            in the tenant space.
        f. Practice of emergency procedures to assure familiarity with individual
In the event of a fire in the tenant’s space, the Tenant Warden is in charge until Building
Personnel or the Fire Department arrives. The Tenant Warden or other designated
employees should initiate the following emergency procedures --- RESCUE – CONFINE -
         Remove all persons from the immediate danger area. Take the persons(s) to
              an exit stairway.
         Check door to the corridor, check the door and doorknob for heat. If it is warm,
              stay in your office and caulk around the door using wet towels or duct tape. DO
              NOT OPEN THE DOOR. Find another exit to the corridor.
         Close all doors leading to the fire.
         Move as far away from the fire as possible. Close all doors as you go. Every
              closed door between you and the fire provides a barrier against smoke.
         Activate a pull station located on your floor in the marked cabinets near the
              elevator lobbies. This will alert personnel that an emergency situation exists
              and an evacuation of the floor should begin. Immediately call the Management
              Office and report the fire’s exact location. The Management Office will
              immediately notify the Fire Department, ambulance service, and take any other
              necessary action.
         Only if appropriate, initiate fire-fighting operations. Tenants should not attempt
              to extinguish anything larger than a small wastebasket fire. Doing so could
              expose you to personal danger and/or cause delay in calling the Management
              Office, or in evacuating the area. Fire extinguishers are located in the marked
              wall cabinets next to each elevator lobby on every floor. Do not attempt to
              extinguish more than one object on fire and be sure to leave an exit path
              between you and the fire.

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Tenant Evacuation Procedures
   1. The normal signal to begin an evacuation is the sounding of the Building fire alarm
       system (a recorded tape, bells and flashing strobe lights). Occupants on a floor
       where the alarms are operating will take the stairwells down three floors and take
       refuge in the corridor of that floor. If the alarm is also sounding on that floor,
       occupants should leave the building. Occupants on the fourth and lower floors
       should evacuate the Building when the alarm sounds on their floor. Upon leaving
       the building, occupants should proceed to a safe stand-off location.
   2. A partial evacuation will involve only the necessary floors, whereas a total
       evacuation of the Building involves all floors and is done in extreme situations.
       These evacuations will be accomplished at the direction of the Fire Safety Director
       or the Fire Department. Evacuation will be along the route shown on the floor
       evacuation plan which is posted by the elevators on each floor; however, the nature
       of the emergency may require that the Tenant Warden, Fire Marshal, Fire Safety
       Director and/or Fire Department designate an alternate route. ANY PERSON OR
       are in an elevator during an alarm, the elevator will automatically return to and open
       on the first floor.
   3. Before opening any door to the corridor, check the door and doorknob for heat. If it
       is warm, stay in your office and caulk the door seams using wet towels or duct tape.
       DO NOT OPEN THE DOOR! Find another exit to the corridor or stairwell exit.
        If both your door and doorknob are cool, and you leave your office:
        Check for smoke in the corridor.
        When smoke is present; cover your mouth and nose with a wet handkerchief or
            cloth and stay low. Crawling is recommended since clean air is closest to the
        Everyone should proceed quickly, but calmly to the nearest stairwell. DO NOT
            RUN! All the stairwells are constructed with fire-resistant materials to provide
            safe evacuation for Building occupants.
        DO NOT PANIC! Panic is the most harmful and most difficult element to
            control in an emergency. Avoiding panic is accomplished through the following
        Knowledge of procedures, which must be followed.
        Confidence and calmness in the responsible personnel’s ability and guidance.
        Check the stairwells for smoke.
        If the corridor and/or stairwells are smoked, RETURN TO YOUR OFFICE.
        Once you are in the stairwell, should you encounter smoke on your descent, get
            out of the stairwell into any clear corridor and proceed to the other stairwell.

                            OCCUPANT’S HANDBOOK

           Evacuate to the exact area designated by the Tenant Warden, Fire Safety
            Director, or Fire Department.
         Once the evacuation has begun, no one should re-enter the building until it has
            been declared safe by the Fire Department.
         During evacuation, the Handicapped Person’s Assistant should help
            handicapped persons into the stairwells.
Method for Reporting Changes in Tenant Wardens and Assistant Wardens
Because the tenant wardens are a vital nerve in the response to an emergency in the
building, interruptions in communications must be avoided.            Any changes in the
employment status of a tenant warden should be reported (in writing) to the property
management office.
Testing of the Buildings Emergency Plan Procedures
Various aspects of the building's emergency plan procedures will be tested on a deliberate,
systematic and periodic basis, in accordance with instructions from the General Manager or
the Fire Department. Such testing will familiarize key personnel with their emergency duties
and responsibilities, evaluate these duties and the emergency plan procedures, and will
help identify any existing deficiencies and the need to make official corrections or

                             OCCUPANT’S HANDBOOK

                                  FIRE SAFETY PLAN

Personnel Designations and Responsibilities
Fire/Life Safety Directors
The Fire/Life Safety Director will be responsible for supervising and monitoring the fire
safety program for Park Central 7●8●9 and will:
A. Be totally familiar with this Fire Safety Plan.
B. Organize training per the Fire Safety Plan for:
    1. Fire Wardens and their team members.
    2. Engineering personnel.
    3. Security and maintenance personnel.
    4. Organize instruction in the Fire Safety Plan and in fire prevention for all tenants.
    5. Assign and maintain an up-to-date list of Fire Wardens.
    6. Conduct fire drills and evaluate the effectiveness of the Fire Safety Plan.
    7. Supervise a sound fire prevention program.
         Conduct regular inspections of all storage rooms, closets, mechanical rooms
             and office areas to keep them clear of any potential fire hazards.
         Conduct regular inspections of fire and life safety equipment.
         Conduct regular inspections of fire exits to be sure they are passable.
    8. Maintain current tenant list for use in an emergency.
         Alphabetical.
         By building, floor, suite number.
         Tenant contact (home phone) and alternate contact.
    9. In the event of a fire, the Fire/Life Safety Director will report to the Fire Department
        officer in charge.
Building Chief Engineer and Engineering Team
A. Maintain up-to-date set of floor plans.
B. Maintain up-to-date set of plans and/or diagrams of building mechanical systems.
C. Maintain and regularly test building alarm system.
D. Maintain and regularly test sprinkler and standpipe systems.
Fire Wardens
A. Know locations of stairwells and exits.
B. Know location of and how to use fire-fighting equipment on his/her floor.
C. Know the Assistant Fire Wardens and notify those people when away from the building.

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D. Be responsible for fire prevention on his/her floor.
    Periodically check fire extinguisher for current servicing tag.
    Check area daily for fire hazards.
    Check all exists daily to ensure that they are free of obstructions.
E. Maintain an updated list of all handicapped occupants or Individuals who will need
   assistance during an evacuation. This list will also be maintained in the Fire Command
   Center based on input from the Floor Wardens.
F. Make all employees aware of this Fire Safety Plan.
G. Attend training sessions conducted by the Life Safety Directors and Emergency Action
Building Occupants
A. Each person working in Park Central 7●8●9 should become familiar with all provisions
   of these emergency procedures and evacuation routes.
B. Anytime a fire is discovered, regardless of the size of the fire, the Dallas Fire
   Department must be notified at 911.
C. If any part of this Fire Safety Plan is not clear, please call the Fire/Life Safety Director

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                        FIRE EMERGENCY PROCEDURES

The Dallas Fire Department will be notified immediately any time the Fire Alarm System
receives an indication that a fire emergency exits.
Fire Emergency
     Automatic alarm (smoke detector, water flow alarm).
     Report of smoke or fire by an individual calling Security or Property Management
     Report of smoke odor by an individual calling Security or Property Management
     An extinguished fire reported by a tenant or employee.
Procedures to be followed during a fire emergency:
The volunteer fire response team shall consist of a building engineer, security personnel,
and Property management representatives their duties shall be as outlined below:
A. Security Console Officer on duty--Automatic Alarm.
    1. Proceed immediately to the Fire Command Center to determine the source and
        location of the alarm.
    2. Call the Dallas Fire Department at 911.
           a. Give building name (Park Central 7●8●9) and address (12750 / 12770 or
               12790 Merit Drive)
           b. Give the floor the fire or alarm is on.
           c. Give your name and telephone number.
           d. Remain calm and do not hang up the telephone until the fire dispatcher has
               all the information needed.
    3. Notify Security Officers and Engineers of alarm.
    4. Dispatch a security officer via radio to go to the building entrance to meet and direct
        police and fire officials to the proper area.
    5. Notify Property Management at 972-770-4000.
    6. Verify Elevators have recalled to the lobby position.
    7. Maintain radio contact with security officers, fire response team and property
        management office.
    8. Update all response personnel as significant information is received.
B. Property Management Office--Report of fire or smoke from an individual.
    1. Ask caller his/her name, and exact location of fire or smoke. (Floor, Suite).
    2. Call the Fire Department at 911 and report information.
    3. Notify Engineering and Security Officers (via radio) and report fire or smoke and the
    4. Follow steps 4-8 as listed above.

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C. Fire Response Team.
   1. Assist Fire Wardens/Assistant Fire Wardens in evacuation of the building and
       communicate conditions to Fire Control Room.
   2. Lead tenants and assist those requiring help to fire exits.
   3. Provide first aid as required.
   4. Meet the Fire Department and direct them to the fire areas.
   5. Follow instructions from Fire Control Room.
D. Security Officer dispatched to meet Fire Department.
   1. Meet Fire Department and lead to location of lock box, located on wall on North
   2. Describe nature of emergency and current status as known from fire response
   3. Lead fire department to Service Elevator and briefly explain operation of fire service
E. Fire/Life Safety Director
   1. Proceed immediately to Fire Command Center.
   2. Become fully aware of the procedures put into effect.
   3. Ensure that actions outlined in this plan are followed.
   4. Monitor communications and relate changing conditions to General Manager via
   5. Upon arrival of the Fire Department, brief the officer in charge. From this point the
   6. Department is in charge until the emergency situation is resolved. Be available to
       assist in any way they request.
F. Property Manager
   1. Remain in or proceed to Property Management Office and direct operations from
   2. Make decisions concerning further evacuation based on information received from
       Fire Safety Director and Fire Department officials.
   3. Make decision concerning issuing an “All Clear” order based on information
       received from Life Safety Director and Fire Department officials.
G. Building Engineers
   1. Upon notification of a fire emergency, engineers need to check the following
       equipment and/or functions:
       a. Check fire pumps to ensure they are operating properly if in operation, stand by
            if not.
       b. Check emergency generator to ensure proper operation if primary power has
            been interrupted.
       c. Check HVAC system to ensure that it has shut down on unaffected floors and
            the HVAC system is in smoke removal on the affected floors.
       d. Ensure that elevators serving affected floors have been recalled.
   2. Following systems check, report to the Fire Command Center and be available to
       assist the fire department with any of the building's mechanical systems. If required

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         to stay in an area due to operation of equipment use the radio to update Fire
         Command Center.
    3. Monitor emergency radio transmissions for further instructions.
    4. When emergency is under control, prepare to reset alarm system. Do not leave the
    5. Fire Command Center until cleared by Life Safety Director.
H. Fire Wardens
In the event of fire or smoke on his/her floor, the Fire Warden shall take the following
    1. Rescue--remove anyone from the immediate danger area. This means the room of
         origin or immediate vicinity of the fire. This is not an evacuation of the premises.
    2. Confine--close the door to the room of origin. This will act to contain the fire and
         smoke to that one room for a long period of time.
    3. Alert-
         a. Call the Dallas Fire Department at 911 and give the following information:
               Nature of the emergency: fire, medical, etc.
               Your name.
               Complete street address (12750 / 12770 or 12790 Merit Drive).
               Building name (Park Central 7●8●9).
               Floor number and suite number.
               Closest street intersection (Merit Drive and Coit Road).
               Call back number (DO NOT stay at the phone if you are in danger.)
         b. Call the Building Management at 972-770-4000 and give the following
               Your name
               Nature of the problem: fire, medical, etc.
               Building Number
               Floor number
               Room or suite number
               Telephone number you are calling from
               Begin evacuation immediately using stairwells
               Security or fire officials shall initiate evacuation from other floors.
               Help all persons requiring assistance.
               Assign Assistant Wardens to search restrooms, closets, and storage areas
                   to ensure that all occupants have evacuated and to supervise stairwell
               Ensure all doors are closed, but not locked.
               Do not return to evacuated area until advised by the Fire Department

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   4. Fight--if the fire is small and confined to one object (such as a trash can) locate
      the fire extinguisher appropriate for fighting that type of fire and use it. Never
      attempt to fight a fire unless:
      a. You know how to operate the fire extinguishing equipment
      b. You have the appropriate type of extinguisher
      c. The fire is small
      d. You have access to an exit if you fail to put the fire out
I. Tenant Emergency Procedures
Upon discovery of fire or smoke on your floor:
   1. Rescue--remove anyone from the immediate danger area. This means the room of
      origin or immediate vicinity of the fire. This is not an evacuation of the premises.
   2. Confine--close the door to the room of origin. This will act to contain the fire and
      smoke to that one room for a long period of time.
   3. Alert-
      a. Call the Dallas Fire Department at 911 and give the following information:
            Nature of the emergency: fire, medical, etc.
            Your name.
            Complete street address. (12750 / 12770 or 12790 Merit Drive).
            Building name (Park Central 7●8●9).
            Floor number and suite number.
            Closest street intersection (Merit Drive and Coit Road).
            Call back number (DO NOT stay at the phone if you are in danger.)
      b. Call the Building Management 972-770-4000 and give the following
            Your name
            Nature of the problem: fire, medical, etc.
            Building Number
            Floor number
            Room or suite number
            Telephone number you are calling from.
   4. Fight-If the fire is small and confined to one object (such as a trash can) locate the
      fire extinguisher appropriate for fighting that type of fire and use it. Never attempt to
      fight a fire unless:
      a. You know how to operate the fire extinguishing equipment.
      b. You have the appropriate type of extinguisher.
      c. The fire is small.
      d. You have access to an exit if you fail to put the fire out.

                             OCCUPANT’S HANDBOOK

The extinguishers in Park Central 7●8●9 are ABC extinguishers, which means they can be
used on all three types of fires-ordinary combustible material, flammable liquid fires and fire
involving electrical equipment. An easy way to remember how to operate these
extinguishers is the word PASS:
               P --Pull the pin from the handle
               A--Aim the nozzle at the base of the fire
               S- -Squeeze the handle to discharge the extinguishing agent
               S- -Sweep from side to side

                             OCCUPANT’S HANDBOOK


Park Central 7●8●9 is equipped with a Notifer AM 2020 Fire Alarm System. The system will
detect, alert, and report smoke or fire in the building through:
    a. Manual pull stations, located at each stairwell
    b. Smoke detectors, located in the duct work, elevator lobbies, and mechanical rooms
    c. Heat detectors, located in all mechanical rooms
    d. Water flow indicators on the sprinkler system
The actuation of any manual or automatic device shall cause the following:
    1. An alarm shall sound on the floor where the device is actuated, the floor above and
        the floor below.
    2. The sound of the alarm is an alternating tone.
    3. The floor in alarm shall be indicated on the fire alarm panel located in the Fire
        Command Center in the northwest corner of the lobby.
    4. A recorded tape shall automatically broadcast the following message on the floor in
        alarm, the floor above, and the floor below:
"Attention. Attention. There has been a fire reported in the building, while this report
is being verified, proceed immediately to the nearest exit and leave the building. DO
    5. All elevators serving the floors in alarm shall automatically be recalled to the ground
        floor. They will remain at the ground floor and be unavailable for use, except by the
        fire department with the use of the fire service key, until the alarm system is reset.
    6. The HVAC system will automatically go into smoke control removal on the affected
        floors. The HVAC system will automatically shutdown on the unaffected floors.
    7. All exit lights in the building will flash upon activation of an alarm.
    8. All stairwell doors will automatically unlock upon activation of an alarm.
The Fire Command Center is located in the northwest corner of the lobby level. The Fire
Command Center provides:
    1. Manual voice alarm paging to each alarm zone.
    2. Selective signal, common talk voice communication to each alarm zone.
    3. Monitoring of sprinkler systems.
    4. Monitoring of Computer Room Halon systems.
    5. Monitoring of all fire alarm devices, manual and automatic.
    6. Monitoring alarm and manual start push-button for standby generator.
    7. Manual control of elevators.



                             OCCUPANT’S HANDBOOK

                          BOMB THREAT INFORMATION

General Information
The most common threats are made by direct telephone calls to a company or the Dallas
Police Department. However, some threatening calls are made to third parties such as
television studios and newspaper offices.
    1. There are two reasons for a caller to report that a bomb is to go off at a particular
    2. The caller knows that an explosive or incendiary device has been or will be placed
         in the building and wants to minimize personal injury. The caller may be the person
         who planted the device, or just someone who is aware of such information.
    3. The caller wants to create an atmosphere that spreads panic and disrupts normal
         business activity. This could be the ultimate goal of the caller.
Suspicious Items
    1. Letters that is unusually bulky or weighty.
    2. Parcels or envelopes with chemical or oily stains.
    3. Parcels or envelopes without a return address.
    4. Parcels or envelopes with foreign postmarks.
    5. Parcels or envelopes that simply do not look or feel ordinary.
    1. DO NOT handle the item.
    2. DO NOT attempt to open the parcel.
    3. DO NOT place the parcel in water.
    4. DO NOT remove any binding material.
    5. DO NOT pull or cut any material that protrudes.
Bomb Threat Received By a Tenant
Should a tenant receive a bomb threat, the following guidelines should be used:
    1. Follow the checklist on the final page of this section. Try to obtain as much
         information as possible. Be prepared to relate this information to the police when
         they arrive.
    2. Immediately call 911. If possible, have a second individual call both 911 and the
         Building Management Office while the bomb threat call is still in progress.
    3. Be alert for any unfamiliar people and/or objects to point out to the police or building
         staff upon their arrival. DO NOT touch or handle any suspected object.

                             OCCUPANT’S HANDBOOK

Bomb Threat Received By The Office Of The Building
In the event that the Building Management Office receives a bomb threat, the
following guidelines will be observed:
     1. The Police Department will be notified immediately.
     2. The Tenant Floor Warden in the affected area will be informed of the situation.
     3. Tenants should be alert for any unfamiliar people or objects to point out to the police
        or building staff upon their arrival. DO NOT touch or handle any suspected objects.
     4. The police and building team will make a complete search of the suspected areas.
If the bomb threat is received against the building, and not a specific floor, the police
will be notified and building personnel will search all public areas.

                             OCCUPANT’S HANDBOOK

                          BOMB THREAT PROCEDURES

A. Basic Tenant Responsibilities
   1. Each Tenant should brief the telephone receptionist on bomb threat procedures.
   2. Each Tenant should have a copy of the bomb threat checklist near the receptionist's
B. Bomb Threat Emergency Procedures
   1. Receiving Telephone Threats
      a. When a bomb threat is received by telephone, immediately ask the caller the
          questions listed on the bomb threat checklist. This information will be extremely
          helpful to the police.
      b. After the caller has hung up, immediately fill out the remaining portion of the
          bomb threat checklist. This information will be extremely helpful to the police.
      c. Notify the Police (911) and building management (972-770-4000) that you have
          received a bomb threat.
      d. Do not make statements to newspapers, radio or television news - leave that to
          Building Management Personnel.
   2. Receiving Written Threats
      a. Written threats are less frequent than telephone threats, but must be
          considered just as carefully.
      b. Avoid physical handling of the written threat. The police department for
          fingerprints, postmarks, handwriting and typewriting will analyze this evidence.
      c. Notify the Police (911) and building management (972-770-4000) that you have
          received a bomb threat.
   3. Searching Procedures
      a. It will be the "responsibility" of each tenant to "decide" if their employees are to
          search tenant areas such as coatrooms, conference rooms, computer rooms
          and workstations.
      b. If a suspected device is found, do not touch it. Contact the Police (911) and
          building management (972-770-4000) and clear the immediate area. Guard the
          area, keeping people away, until a Police Officer checks the device.
      c. If the Police Officer believes the suspected device to be a bomb, his authority
          immediately exceeds that of the tenant or landlord and his instructions are to be

                            OCCUPANT’S HANDBOOK

Tenant Evacuation
If you are ordered by the Police or Fire department to evacuate, all the following
steps should be followed:
    1. The order to evacuate will be given over the public address system.
    2. Everyone should proceed quickly, but calmly, to the nearest stairway exit. DO NOT
    3. The Tenant Floor Warden or Alternate should walk the suite to assist employees
       and make sure everyone is aware of the evacuation order.
    4. Once the evacuation has begun, no one should attempt to re-enter the evacuated
       area until it has been declared safe by the Police or Fire Department.
    5. Upon arrival at the rendezvous floor designated by the Fire Department, everyone
       should remain in the pre-arranged area. No one should wander about the floor or
       leave the floor unless directed to do so by the Police, Fire Department or Building
    6. The Tenant Floor Warden or Alternate should proceed to take a head count to
       determine if anyone is missing from their office. If someone is missing, this
       information should be relayed to the authorities on duty at the rendezvous floor.

                           OCCUPANT’S HANDBOOK


At        a.m./p.m., a telephone call was received at telephone number , extension .
The following message was received:
1. TRY TO GET THE CALLER TO REPEAT THE MESSAGE! ("I'm sorry, would you say that
   again, please?").
3. TRY TO KEEP THE CALLER TALKING! (Use your imagination - try to act natural).
           Questions to ask the caller:
                   - WHAT does the bomb look like?
                   - WHEN is the bomb going to explode?
                   - WHERE is it right now?
                   - WHAT kind of bomb is it?
                   - WHAT will cause it to explode?
                   - DID YOU place the bomb?
                   - WHY did you place the bomb?
                   - WHAT is your address?
                   - WHAT is your name?
             SEX OF CALLER       , RACE        , AGE   , LENGTH OF CALL
           CALLER'S VOICE:
                   Calm             Nasal                   Street        Factory
                   Angry            Stutter                 Noises         Machinery
                   Excited           Lisp                   Crockery      Animal
                   Slow             Raspy                   Voices        Noises
                   Rapid            Deep                    PA System     Clear
                   Soft             Ragged                  Music         Static
                   Loud             Cleared                 House          Local
                   Laughter          Throat                 Noise          Long
                   Crying           Deep                    Motor         Distance
                   Normal Breathing                         Office         Phone
                   Distant          Crackling               Machinery     Booth
                   Slurred Voice    Familiar
                   Disguised        Accent           Other ____________________
     ___ Well Spoken (educated) ___ Incoherent ___ Foul ___ Irrational
     ___ Taped ___ Message Read by Threat Maker

     THIS                 REPORT                 PREPARED                         BY:

                             OCCUPANT’S HANDBOOK

                                BUILDING SECURITY
General Information
Security plays an extremely important role in the overall smooth operation of the Building.
Good security protects the Building against carelessness, negligence, malicious mischief,
theft, safety hazards, sabotage and fire. The security services for Park Central 7●8●9 are
provided by UBS Security Services, Inc.
A security staff patrols PARK CENTRAL 7●8●9 on a 24-hour, seven-day-a week basis.
They are easily recognized as they are always dressed in Blue uniform jackets and have I.
D. badges. Our security personnel act as a deterrent to the would-be criminal as well as
enforce building regulations, maintain order, and are on the alert for any unusual activities
within the Building.
Access to PARK CENTRAL 7●8●9 is available 24 hours a day, seven days a week. Office
Tower regular hours are from 7:00 a.m. to 6:00 p.m., Monday through Friday and 7:00 a.m.
to 1:00 p.m. Saturday. Entry to the Building at times other than these requires Card Access.
A sign in and out log has been implemented for safety and well being. Please sign in and
out on weekends, holidays and after-hours at the Security Console.
Security monitors all persons and traffic entering the garage and building through camera
monitoring and hourly patrols of the building and garage areas.
Security is responsible for the card-access system in the building, which monitors building
access and garage access after hours. The card access system also allows persons with
the appropriate access level to turn on air conditioning after hours from the card reader at
the security console in the lobby.
The Security Team also provides escorts for tenants to their vehicles in the garage upon
request, as well as information and assistance to all tenants and visitors.
Security is responsible for monitoring and responding to building emergency situations.
Security officers are trained and tested on handling medical emergencies, fire alarms,
evacuations, and making sure building policies, as set down by building management, are
The security staff is available and can be contacted by calling 972-770-4040.
As a theft preventive measure, after hours, each time you, one of your employees or your
vendors or contractors remove any material or equipment from the Building, an After
Hours/Removal Form must be completed and presented to the Security Officer on duty.
An authorized person from your office must always sign the removal form. A supply of after
hours/removal forms can also be obtained from the Building Management Office.
There may be special instances when vendors or contractors need to perform work in your
suite during non-business hours.          In such instances, please provide the Building
Management Office with an After Hours/Removal Form for each vendor or contractor. A
brief description of the work to be done should also be included.
As hard as we try, there are still occasions when we may need to escort an unwanted visitor
from the building or to investigate a theft. The inconvenience caused by these situations
can be minimized if the procedures above and on the following pages are observed.

                             OCCUPANT’S HANDBOOK

Tenant Security Responsibilities
Remember that the best way to improve security is for each tenant in the Building to take an
active role - just as you would in the neighborhood where you live.
    1. Make sure all doors to your offices are locked and secured at the close of
         your business day. This is extremely important on the weekends.
    2. Do not hesitate to report any suspicious or disorderly individuals to the Building
         Management 972-770-4000. Our security personnel will escort them from the
    3. Solicitation is not permitted in the building, and any individual who enters your
         offices for this purpose should be reported to the Building Management Office.
         Security personnel will escort them from the building.
    4. Inform the Building Management of any building keys, which are lost. This includes
         keys to your suite and storeroom keys.
Should you suspect that your offices have been broken into or if items are missing, contact
the Building Management Office. In the meantime, try to avoid disturbing the area where
the intruder might have been.
Lost and Found
Any individual finding lost item(s) should turn them into the Security Console located in the
Lobby of Park Central 7. You can also call Building Management at 972-770-4000 - if you
have lost any items.

                            OCCUPANT’S HANDBOOK

                    FLOOD / FLASH FLOOD PROCEDURES

The National Oceanic and Atmospheric Administration issues flood forecasts and warnings
when rainfall is enough to cause flooding conditions from local rivers, creeks and manmade
waterways. Flood warnings are forecasts of impending floods and are reported to the
population by radio, television and weather alert devices by local and state government
agencies. Careful preparation and prompt response will assure personal safety and reduce
property loss.
Before the Flood: Occupant Responsibilities:
    Identify escape routes and refuge areas from your location within the property.
    Stock non-perishable food items and potable water in areas above potential flood
    Prepare your crisis management plan to identify your alternate location(s) in the
        event you are advised to evacuate.
    Practice a safe route to these alternate locations.
    Establish clear guidelines to employees as to what their duties will be in the event
        flooding is anticipated. Examples of these duties are; moving critical equipment
        above the flood areas to higher elevations within the building, unplugging equipment
        and directing personnel to the refuge areas above the flood areas.
    Purchase a battery-operated radio and battery operated flashlights in the event
        power is lost to the property.
During the Flood: Occupant Responsibilities:
    Proceed to the pre-designated refuge areas. Move to a higher floor away from the
        flooded areas.
    Do not use elevators or escalators. Use the stairwells.
    Stay out of low-lying areas, basements and underground parking areas etc.
    As in any emergency situation, keep an accurate accountability of all employees. If
        employees are unaccounted for do not return to the flooded areas. Advise property
        team members who will in turn advise responding city emergency services.
    If time allows, unplug all electrical and critical equipment upon your evacuation from
        the danger area.
    Begin to render aid to all injured employees after they have reached the refuge

                             OCCUPANT’S HANDBOOK

                                ARMED INTRUDERS

The basic role of a security officer in an armed intruder scenario is to act as a liaison
between the building management and the Dallas Police Department. Your job is to
observe and report. If you witness an individual attempting to bring a firearm into the
building you are to:
    1. Contact the Dallas Police Department at 911. Provide a description of the
        individual(s) in question, their location, your name and location and any other
        information that is requested of you. As in all cases, wait for the emergency
        dispatcher to disconnect the call, you should never hang-up first.
    2. Contact the Building Management Office, 972-770-4000 and explain the situation.
        (Keep your co-workers calm, assist in evacuation procedures when necessary,
    3. To the best of your ability, determine the location and destination of the individual
        and prepare to forward that information to the Police department when the
        responding units arrive.
    4. Carry out any and all instruction given by the responding units.
    5. Document all events on an incident report.
    6. When time permits, contact UBS Security Services, Inc.
If you receive a phone report of an armed intruder you should:
    1. Obtain the location of the caller, the caller's name and any and all suspect
        information. Attempt to obtain the phone number of the reporting party so that the
        Police Department can establish contact with the reporting party when the
        responding units arrive. Explain to the caller that the Dallas Police Department will
        be called, assure them that prompt action is being taken and urge them to seek safe
        refuge if possible.
    2. Contact the Dallas Police Department at 911. Provide a description of the
        individual(s) in question, their location, your name and location and any other
        information that is requested of you. As in all cases, wait for the emergency
        dispatcher to disconnect the call, you must never hang-up first.
    3. Contact the building management office, 972-770-4000 and explain the situation
        and carry out the following plans (keep your co-workers calm, assist in evacuation
        procedures when necessary, etc.).

                             OCCUPANT’S HANDBOOK

                               CRIMES IN PROGRESS

Occupant Response
Remember during any crime, people's safety comes first. If you see a crime-taking place,
follow these guidelines.
     1. Never put yourself in potential danger.
     2. Report the crime to either the Office of the Building, a police officer, or a security
         guard, whichever is quicker,
          Building Management Office: 972-770-4000
          Dallas Emergency Number: 911
Try and be specific when describing the crime: what happened, where did it happen,
who did it, when did it happen.
     3. Make sure and get a good look at the suspect. Try to remember height, weight, age,
         sex, race and any distinguishing features.
     4. Do not try and apprehend the suspect. The person may be carrying a weapon.
     5. Do not follow the suspect outside the building.
     6. If someone was injured during the crime, call 911 and request an ambulance.
Team Response
The only team members allowed to handle a crime are the Security personnel. Other team
members should not try and apprehend a suspect. Should an occupant report a crime in
progress or you witness a crime in progress, follow these guidelines.
     1. Never put yourself in potential danger.
     2. Call Security. They have been trained to handle such situations.
     3. Call the Police Department at 911. Give as complete a description of the crime and
         suspect as possible.
     4. Direct people away from the crime scene, For instance, if someone is holding up the
         snack shop, direct people coming off the elevator away from the snack shop.
     5. Stay out of the suspect's way. Once they try to run, let them. Your safety, and the
         safety of other people come first.
     6. Make sure and get a good look at the suspect. Try to remember height, weight, age,
         sex, race and any distinguishing features.
     7. Once the suspect is gone, help to survey the damage. If people were injured, call
         911 immediately.

                             OCCUPANT’S HANDBOOK


What is Terrorism?
Terrorism is the use of force or violence against persons or property for the purposes of
intimidation, coercion or ransom. Terrorists often use threats to create fear among the
public, to try to convince citizens that their government is powerless to prevent terrorism,
and get immediate publicity for their causes.
The Federal Bureau of Investigation (FBI) categorizes terrorism in the United States as one
of two types: domestic terrorism or international terrorism.
Domestic Terrorism involves groups or individuals whose terrorist activities are directed at
elements of our government or population without foreign direction.
International Terrorism involves groups or individuals whose terrorist activities are foreign
based and/or directed by countries or groups outside the United States or whose activities
transcend national boundaries.
Before a Terrorist Attack:
A terrorist attack can take several forms, depending on the technological means available to
the terrorist, the nature of the political issue motivating the attack, and the points of
weakness of the terrorist’s target. Terrorists often choose targets that offer little danger to
themselves and areas with relatively easy public access.
The most common and still the most widely used form of terrorist attack is the placement of
explosive devices. In the event of a bomb threat or the discovery of a suspicious device
please use the bomb threat procedure located within this handbook.
Avoid panic and minimize business disruption.
Insure designated fire wardens and associated team members rehearse evacuation
procedures and, in the event of bomb threat, are prepared to assist the property team in
conducting a search of the property.
Review Evacuation procedures.
Review all building evacuation procedures to insure a proper response is initiated in the
event an evacuation is necessary.
Stock the following items on your floor or suite for emergency use:
     Portable battery operated radio and extra batteries
     Several flashlights and extra batteries
     Trauma/First Aid kit
     Several hard hats
     Caution tape
     Rope
     Potable water and dry goods

                             OCCUPANT’S HANDBOOK

Be on Alert for:
    Improperly parked and suspicious vehicles: We ask that you immediately report
       all suspicious vehicles that may be improperly parked or otherwise abandoned to
       building security immediately. Report but DO NOT APPROACH.
    Abandoned Packages: Please report any suspicious or unusual packages, boxes,
       cases etc; immediately to building security. Especially those that have been left
       unattended in elevator lobbies, stairwells or main hallways. Report but DO NOT
    Suspicious Persons and/or activity: Immediately report all suspicious persons
       and/or activity to building security. Security will immediately respond and assess
       the situation.
During an Attack:
    Immediately contact 911. Advise the 911 operator of all the pertinent information
       i.e.; tenant company, employee name, building address (including suite number),
       telephone number and type of incident being perpetrated.
    Immediately contact building management. Advise building management of all
       pertinent information i.e.; type of incident, tenant company, employee name,
       suite/floor and telephone number.
    Remove all personnel from the immediate danger area. This can be accomplished
       by: securing personnel behind a series of locked doors or if possible evacuating the
       incident area entirely.
    Insure all personnel are accounted for. Advise emergency personnel of any victims
       or persons not accounted for.
    If the terrorist attack is in the form of a bomb threat please refer to the bomb threat
       procedures located within this handbook.
After an Attack:
    Obtain an accurate count of all personnel, their condition and location. Provide this
       information to emergency response personnel.
    Follow all directions from emergency response personnel.
    Immediately render aid to any injured persons. Render aid to persons in order of
       worst case to less severe injuries.
    Do not remove injured parties unless they are in imminent danger of further injury
       due to their location in the incident area or because of the type of injuries sustained.
    Evacuate personnel in accordance of directions received from emergency

                            OCCUPANT’S HANDBOOK

                       PACKAGE And

Identifying A Suspicious Package
A suspicious letter or parcel might have some of the following indicators:
    Origin - Postmark or name of sender is unusual, unknown, or no further address is
    Postage - Excessive or inadequate postage.
    Balance - The letter is lopsided or unusually thick.
    Weight - The letter or package seems heavy for its size.
    Contents - Stiffness or springiness of contents; protruding wires or components; oily
        outer wrapping or envelope; feels like it contains powdery substance (When
        checking, do not bend excessively.)
    Smell - Particularly almond or other suspicious odors.
    Writing - Handwriting of sender is not familiar or indicates a foreign style not
        normally received by recipient. Common words or names are misspelled.
    Rub-on block lettering.
Handling A Suspicious Package
    Do not excessively handle or open a suspicious package.
    Immediately segregate it in an unused room or space.
    Attempt to verify the sender and/or the legitimacy of the package (i.e. ask the
        recipient if he/she was expecting a package that matches the suspect package's
        size and shape.)
    If the letter or parcel remains suspect, call the police.
Incident Response Protocol For Suspect Nuclear Or Biological Release
    Contain the material to minimize the impacted area;
    Contain the material to minimize the number of individuals exposed;
    Contain the potential impacted individuals to ensure that they receive proper
        medical attention;
    Remove non-impacted individuals from the area as quickly as possible;
    Maintain control of all potentially impact materials.

                           OCCUPANT’S HANDBOOK

   Notify Supervisor
   Notify Floor Warden
   Notify Dallas Police Department: 911
   Notify Building Management: 972-770-4000
   If material is released, impacted or potentially impacted individuals should move
      from immediate area to adjacent control area. Minimize activities until appropriate
      response staff arrives. If absolutely necessary, move impacted individuals into
      nearest bathroom facility on floor.
   Non-impacted individuals on the impacted floor should be evacuated, and await
      further instructions from response team.
   HVAC system (heating and ventilation system) for impacted and adjacent areas,
      and bathrooms should be immediately turned off.
   Isolate impacted area(s), e.g. shut door during exit. Do not allow any unprotected
      personnel into the impacted area.
   Retain all impacted material for response team.

                            OCCUPANT’S HANDBOOK

                             MEDICAL EMERGENCY

Tenants Requiring Medical Attention
    1. Call the Dallas Fire Department - 911. Be prepared to provide:
        a. The address of the building – 12750 / 12770 or 12790 Merit Drive,
        b. Identify yourself.
        c. Give your company name.
        d. The floor and suite number.
        e. Type of Emergency.
    2. Call the Building Management Office – 972-770-4000. Upon notification, Building
        Security will:
        a. Bring the necessary elevator to the lobby level.
        b. Meet the emergency crew and direct them to the appropriate area.
    3. Think ahead; maintain a standard first aid kit in your office.
This is what happens:
    1. Security will immediately respond to the location.
    2. Security will begin first-aid and notify the Building Management and the proper
        authorities if they have not been notified already.
    3. The Engineering Team will coordinate with the Security Team and clear the area of
        any spectators.
    4. The Management Team will monitor the situation, contact authorities and assist in
        keeping the area clear.
    5. The General Manager will coordinate all statements to the media.
Ambulance Services
The Dallas, Fire Department Ambulance Service, 911, will automatically take the patient to
the nearest medical facility. If another hospital is desired in non-emergency situations,
consult the yellow pages in advance for alternate services. Have this number and
information handy upon arrival.
Area Hospital Phone Numbers:
Baylor University Medical Center at Dallas                            214-820-0111
Children's Medical Center of Dallas                                   214-640-2000
Medical City Dallas                                                   972-566-7000
Methodist Medical Center                                              214-947-8181
Parkland Memorial Hospital                                            214-590-8000
Presbyterian Hospital of Dallas                                       214-345-6789
St. Paul Medical Center                                               214-879-1000

                             OCCUPANT’S HANDBOOK

                                  POWER FAILURE

Park Central 7●8●9 is designed to minimize the risk of a general power failure resulting from
causes within the building. Typically, should a power failure occur, it will affect either an
isolated area of the building or some larger portion of the surrounding geographic area. The
following will operate under emergency power conditions:
                • One elevator in each bank
                • Fire & life safety equipment
                • Fire pumps
                • Pathway lighting (only)
                • Exit Lights
                • Pathway Lighting Garage
All suites and public areas are equipped with independently powered exit signs and
emergency lights via the building's emergency generator. If a power failure does occur, the
following guidelines should be observed:
     1. Open draperies and raise blinds to let in outside light.
     2. If you are instructed to evacuate, lock all areas.
     3. Do not congregate in lobby areas or in the street.
     4. If you are trapped in an elevator during a power failure, wait for assistance. Your
        elevator will cease operation, but WILL NOT FALL. Do not force open the doors or
        try to escape through the hatch. DO NOT PANIC. Elevators will be brought down
        to the Lobby level one at a time, until all elevators are down and occupants freed.
     5. Property team members will respond and coordinate all emergency procedures.
     6. The Building Management Office will attempt to advise you regarding the length and
        cause of the power failure via the public address system as soon as possible.

                            OCCUPANT’S HANDBOOK

                             ELEVATOR EMERGENCY

Elevators are one of the safest forms of transportation. However as with all mechanical
devices they occasionally malfunction. In the event an elevator does malfunction follow the
listed suggestions.
     1. Push the button marked “ALARM” this will automatically send an alarm signal to the
         Monitoring Service.
     2. Identify yourself.
     3. Give your company name.
     4. The Monitoring Service will know the elevator number; confirm the cab number by
         the number on the panel.
     5. Give all pertinent information to the Monitoring Service, i.e., number of occupants,
         status of occupants, present location of elevator on indicator panel, and what the
         elevator did prior to stopping.
     6. Remain Calm.
This is what you can expect to happen.
     1. The Monitoring Service will call the Management Office. The Management Office
         will call the Elevator Service Department.
     2. Security or another Team member will respond to the location of the elevator.
     3. The Security Officer/Property Team Member will continue to update persons
         trapped in the elevator to let everyone know the expected response time and that
         everything is O.K.
     4. Once the Elevator Mechanic arrives you will be notified as to the problem and
         expected time to repair.

                            OCCUPANT’S HANDBOOK

                                SEVERE WEATHER

In general, there are two (2) types of unusual weather conditions, which may occur
and for which extraordinary precaution should be taken:
             a. High Winds or Tornadoes                   b.    Snow Activity
High Winds
Local weather service will issue advisories predicting severe winds or tornadoes. Our
Building Security Team monitors a weather alert radio, which will provide advance warning.
When directed by building personnel, get away from exterior glass. Note that the building
may "sway" under extreme high winds; the building is designed to move in this manner.
Snow or Ice Activity
Local weather service will issue advisories predicting areas of probable severe snow or ice
Public Warning
Public warning will come over the radio, TV or five minute steady blasts of sirens by the
Municipal Defense warning system.
What To Do
Should a severe storm or tornado occur, the following guidelines should be observed:
    1. Get away from the perimeter of the building and exterior glass.
    2. Leave your exterior office - close the door.
    3. Go to the center corridor and protect yourself by putting your head as close to your
          lap as possible. Interlace your fingers behind your neck and protect your head.
    4. Do not attempt to evacuate the building unless instructed to do so via the Public
          Address System.
    5. Stairwells are safe. If crowded, move down to a lower level for shelter: DO NOT
    6. If you are in transit in the building:
    7. Seek shelter in the stairwell or lower level, do not use the elevators or attempt to
          exit the building.
    8. Do not go to the first floor lobby.
    9. If trapped in an outside perimeter office, seek shelter under your desk.
    10. Once the severe weather/earthquake has passed, all able-bodied team members
          will report to the Fire Control Center.
    11. The Senior Team Member will contact emergency assistance and coordinate all
          team functions.
    12. All team members will assist in rendering first-aid to tenants/visitors. No injured
          persons are to be moved unless there is eminent danger of sustaining further
          injuries or possible death.
    13. No team members will initiate any searches or rescue attempts until coordination is
          done through the emergency response personnel.
    14. The General Manager will coordinate all statements to the media.

                          OCCUPANT’S HANDBOOK

Keep Calm
   1. Keep your radio or television set tuned to a local station for information.
   2. Refrain from using the telephone to get information or advice.
   3. Once the weather has subsided, report any damage or storm related leaks to the
      Building Management Office at 972-770-4000.

                             OCCUPANT’S HANDBOOK


Earthquakes are one of the nation's most frightening natural phenomena. When an
earthquake occurs, the ground will shake for a relatively short time, perhaps only for a few
seconds or for as much as a minute in a great earthquake.
Precautions To Take During an Earthquake
    1. Try to remain calm and to reassure others.
    2. If you are indoors, move immediately to a safe place. Get under a desk, table or
       workbench if possible. Stand in an interior doorway or in the corner of a room.
       Watch out for falling debris or tall furniture. Stay away from windows and heavy
       objects that may topple or slide across the floor.
    3. Have an Earthquake Provisions Kit on hand that includes a flashlight, medical
       supplies and water.
    4. Do not go to exits. Stairways may be broken or weakened with people. DO NOT
       USE THE ELEVATORS. Power for elevators may fail and stop operating. Seek
       safety where you are at the time of the incident and then leave calmly if evacuation
       is necessary.
    5. Don't be surprised if the electricity goes out, or if elevator, fire, and burglar alarms
       start ringing, or if sprinkler systems go on. Expect to hear noise from breaking
       glass, cracks in walls and falling objects.
    6. If you are outdoors, try to get into an open area, away from buildings and power
    7. Don't be surprised if you feel more than one shock. After the first motion is felt,
       there may be a temporary decrease in the motion followed by another shock. (This
       phenomenon is merely the arrival of different seismic waves from the same
       earthquake.) Also, after-shocks may occur - these are separate quakes, which
       follow the main shock. After-shocks may occur several minutes, several hours or
       even several days afterwards. Sometimes after-shocks will cause damage or
       collapse of structures that were already weakened by the main earthquake.
Earthquake Emergency Kit
Your office should be equipped with an earthquake emergency preparedness kit. Some
items would include candy bars, flashlight, blanket, water bottles, etc.

                            OCCUPANT’S HANDBOOK

Precautions To Take After an Earthquake
When the shaking stops, there may be considerable damage and people may be injured. It
is especially important that everyone should remain calm and begin the task of taking care
of one another. The first concern is for those who are hurt, and the next concern is to
prevent fires. After that, damage can be assessed and remedial measures begun.
    1. Remain calm, and take time to assess your situation.
    2. Help anyone who is hurt; administer emergency first aid when necessary. Cover
        injured persons with blankets to keep them warn. Seek medical help for those who
        need it.
    3. Check for fires and fire hazards. Put out fires immediately if you can.
    4. Check for damage to utilities and appliances. Shut off electricity if there is any
        chance of contact with wiring.
    5. Do not light matches, use any open flames, or turn on electrical switches or
        appliances, until you are certain there are no gas leaks.
    6. Do not touch power lines, electric wiring, or objects in contact with them.
    7. Do not use the telephone except to call for help, or to report serious emergencies
        (medical, fire, or criminal), or to perform some essential service. Jammed telephone
        lines interfere with emergency services. (When the emergency is clearly over,
        contact relatives and friends so they will know you are safe and where you are.)
    8. Do not use the elevators or stairs until you are instructed on evacuation procedures.
    9. Be certain that sewer lines are not broken before resuming regular use of toilets.
    10. Clean up and warn others of any spilled materials that are dangerous, such as
        chemicals, gasoline, etc.
    11. Listen to the radio for information about the earthquake and disaster procedures.
    12. Be prepared to experience after-shocks. They often do additional damage to
        buildings weakened by the main shock.
    13. Use great caution when entering or moving about in a damaged building. Collapses
        can occur without much warning, and there may be dangers from gas leaks, electric
        wiring, broken glass, etc.
There are no rules, which can eliminate all earthquake danger. However, damage and
injury can be greatly reduced by following the simple rules contained in these


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