CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Phoenix Office of Arts and Culture ⎯ continued Phil Jones, Executive Director
Phoenix Office of Arts and Culture phil.jones@phoenix.gov
Program Goal Key Services
The Office also maintains a close
The Phoenix Office of Arts and Administering grants in support of
relationship with the Arts and
Culture supports the development arts and culture, directing a public art
Business Council of Greater
of the arts and cultural community program, fostering arts education
Phoenix which promotes
in Phoenix and seeks to raise the programs in schools, and providing
business/arts partnerships.
level of awareness and assistance to arts and cultural
participation of city residents in organizations and artists. The Office
the preservation, expansion and also increases awareness of the role Phone: (602) 262-4637
enjoyment of arts and culture. that arts and culture play in
community life.
Grants Program Funding
07/08 645,376 105,575 250,000
06/07 621,464 105,575 250,000
05/06 617,764 105,575 250,000
04/05 627,514 105,575 250,000
03/04 634,514 105,575 250,000
$200,000 $400,000 $600,000 $800,000 $1,000,000 $1,200,000
General Funds Lottery Funds Convention Center Funds
Grant Categories FY 07/08
Rental General
Support Operating
25% Support
51%
Arts
Education
8%
Community
Capacity
Arts Projects
Building
14%
2%
Phoenix Office of Arts and Culture 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Phoenix Office of Arts and Culture ⎯ continued
Grant Monies Applied For / Awarded
Total
$700,000
$ applied for
$600,000
484,035 459,567
$500,000 $ available and
awarded
$400,000
$300,000
208,177 221,039 Excludes General Operating Support (GOS),
$200,000 Rental Support and Capacity Building Grants
which do not require specific funding requests.
In FY 07/08 $504,912 was awarded to GOS
$100,000 grantees, $250,000 to Rental Support grantees,
and $25,000 to Capacity Building grantees.
$0
FY 06/07 FY 07/08
Community Arts Projects
$500,000
$400,000 356,428
323,006
$300,000
$200,000
139,038 144,038
$100,000
$0
Arts Education
FY 06/07 FY 07/08 $200,000
$150,000 136,561
127,607
$100,000
77,001
69,139
$50,000
$0
FY 06/07 FY 07/08
Phoenix Office of Arts and Culture 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Phoenix Office of Arts and Culture ⎯ continued
Public Art Program
Total Dollars
in 07/08
Public Art Project Plan =
$32,093,673
Number of Projects Per Department in Current Public Art Project Plan
45 40
40
35
30
25
20
14
15
9 8
10
3 4 3 3 3
5 2 1 1 1 1 2 2 2 1
0
es
r
es
Se g
Ho n
n
s
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s
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Phoenix Office of Arts and Culture 3
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Phoenix Office of Arts and Culture ⎯ continued
Amount Budgeted Per Department In Current Public Art Project Plan
20,000,000
18,000,000
16,927,700
16,000,000
14,000,000
12,000,000
9,214,000
10,000,000
8,000,000
6,000,000
4,000,000
1,735,600
2,000,000 951,000
198,100 419,600 707,000
628,400
408,900 78,000 137,700 126,800
135,000 11,000 70,500 141,600 25,800176,300
0
es
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s
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Phoenix Office of Arts and Culture 4
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Phoenix Office of Arts and Culture ⎯ continued
Comments/Highlights
No Comments/Highlights were submitted for the month of July 2007.
Phoenix Office of Arts and Culture 5
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Randy Spenla, City Auditor
City Auditor Department ⎯ continued randy.spenla@phoenix.gov
Program Goal Key Services
The City Auditor Department on improving the City’s programs, Audits, Management Services,
supports the City Manager and activities, and functions. The City and Hearings.
Elected Officials in meeting Auditor’s work is vital in maintaining
citizens’ needs for quality citizen trust and confidence that City
government, products, and resources are used effectively and
services by providing inde- honestly.
pendent and objective feedback Phone: (602) 262-6641
Annual Customer Satisfaction Economic Impact
For Audits & Management Year-To-Date
Services (Scale 1-10)
$
Annual Goal:
2,000,000
Percentage of Audit Plan
Cost Per Audit / Management
Projects Complete
Service
Year-To-Date
100%
$60,000 $53,534
$50,000 80%
$40,000
Dollars
$26,700 60%
$30,000 $21,549
40%
$20,000 $10,100 $12,214
$10,000 $9,100 20%
$0 0%
FY FY FY FY FY FY J A S O N D J F M A M J
02/03 03/04 04/05 05/06 06/07 07/08 FY 06/07 FY 07/08 Goal
City Auditor Department 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
City Auditor Department ⎯ continued
% of Commitment Dates Met % of Hearing Rulings
Year-To-Date Issued Timely
100% 100%
80% 80%
60% 60%
40% 40%
20% 20%
0% 0%
J A S O N D J F M A M J
FY 06/07 FY 07/08
FY 06/07 FY 07/08
FY 06/07 FY 07/08
Audit Hours by Type of Project
50%
45%
40%
35% 35%
35%
30%
25% 23%
20% 18%
17%
15% 14%
13% 13%
11%
10% 9%
6% 6%
5%
0%
Financial Contracts Fees Information Misc. Management
Technology Services
FY 05/06 FY 06/07
City Auditor Department 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
City Auditor Department ⎯ continued
Comments/Highlights
No Comments/Highlights were submitted for the month of July 2007.
City Auditor Department 3
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Aviation ⎯ continued Danny Murphy, Director
Aviation danny.murphy@phoenix.gov
Program Goal Key Services
The Aviation Department provides Customer Satisfaction, Commercial
the Phoenix metropolitan area Airlines, General Aviation,
with a self-supporting system of Commercial Tenants, Air Cargo, and
airports and aviation facilities that Parking Facilities
accommodate general and
commercial aviation in a safe,
efficient, and convenient manner.
Phone: (602) 273-3300
Total Aircraft Passengers*
4,000,000
3,500,000
3,000,000
2,500,000
2,000,000
1,500,000
1,000,000
500,000
0
J A S O N D J F M A M J *Information is reported
under a 60 day time lag.
Domestic International
International Non-Stop Flights
Country City Frequency of Flights
Mexico Acapulco 1x/Week
Cancun 1x/Day
Guadalajara 1x/Day
Guaymas 1x/Day
Hermosillo 2x/Day
Ixtapa/Zihuatenejo 1x/Week
Los Cabos 3x/Day
Mazatlan 1x/Day
Mexico City 2x/Day
Puerto Vallarta 2x/Day
Costa Rica San Jose 1x/Week
Canada Calgary 2x/Day
Edmonton 1x/Day
Toronto 2x/Day
Vancouver 2x/Day
England London 6x/Week
Aviation 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Aviation ⎯ continued
Gross Sales Per Enplaned Passenger*
Total Gross Sales Per Enplaned Passenger
12
10
8
6
4
2
0
J A S O N D J F M A M J
Terminal 2 Terminal 3 Terminal 4
Terminal 2
$8
$6
$4
$2
Terminal 3
$0 $15
J A S O N D J F M A M J
Retail Food / Bev $10
$5
$0 Terminal 4
$10
J A S O N D J F M A M J
$8
Retail Food / Bev
$6
$4
$2
$0
J A S O N D J F M A M J
*Gross Sales per Enplaned Passenger Retail Food / Bev
Information is reported under a 60-day
time lag.
Aviation 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Aviation ⎯ continued
Monthly Parking Revenue*
8,000,000
7,500,000
7,000,000
6,500,000
6,000,000
5,500,000
5,000,000
4,500,000
4,000,000
J A S O N D J F M A M J
FY 05/06 FY 06/07
Air Cargo Processed in Tons
40,000 (Mail and Freight)*
30,000
20,000
10,000
0
J A S O N D J F M A M J
FY 05/06 FY 06/07
Aviation 3
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Aviation ⎯ continued
Sky Harbor Airport
Number of Callers Who Filed Noise
Complaints* Number of Noise Complaints Filed*
100
2,000
80 1,750
1,500
# of Complaints
# of Callers
60
1,250
40 1,000
750
20 500
0 250
J A S O N D J F M A M J 0
J A S O N D J F M A M J
FY 05/06 FY 06/07
FY 05/06 FY 06/07
Goodyear Airport
Number of Callers Who Filed Noise Number of Noise Complaints Filed*
Complaints* 40
40
30
# of Complaints
30
# of Callers
20 20
10 10
0 0
J A S O N D J F M A M J J A S O N D J F M A M J
FY 05/06 FY 06/07 FY 05/06 FY 06/07
Deer Valley Airport
Number of Callers Who Filed Noise Number of Noise Complaints Filed*
Complaints* 300
100
250
# of Complaints
80
# of Callers
200
60
150
40
100
20 50
0 0
J A S O N D J F M A M J J A S O N D J F M A M J
FY 05/06 FY 06/07 FY 05/06 FY 06/07
*Information is reported under a 60 day time lag.
Aviation 4
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Aviation ⎯ continued
Aircraft Takeoffs and Landings*
Sky Harbor International Airport
60,000
50,000
40,000
FY 05/06
30,000
FY 06/07
20,000
10,000
0
J A S O N D J F M A M J
Goodyear Airport
30,000
25,000
20,000
FY 05/06
15,000
FY 06/07
10,000
5,000
0
J A S O N D J F M A M J
Deer Valley Airport
60,000
50,000
40,000
FY 05/06
30,000
FY 06/07
20,000
10,000
*Information is reported under a 60
day time lag. 0
J A S O N D J F M A M J
Aviation 5
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Aviation ⎯ continued
Comments/Highlights
United Kingdom Incident
On July 6, 2007, the Transportation Security Administration issued a stand-down on temporary security increases in
response to the incidents that recently took place in the United Kingdom. The Aviation Department’s increased
security plan, which included random vehicle checks, ended at 7:00 PM on July 6, 2007.
Arizona Governor’s Conference on Tourism
The Aviation Department sponsored and attended The Arizona Governor's Conference on Tourism. The sessions
and speakers focused on the tourism, travel and hospitality industry in the state of Arizona. The Aviation
Department's Air Service Manager, Jim Peterson, was a presenter for a session focusing on flight planning and route
development.
Transportation Security Administration Changes
In response to the media reporting on employee access through the airport security checkpoints, the Mayor and the
Aviation Director requested that the Transportation Security Administration (TSA) go back to providing 24/7 screening.
In addition, the City has increased Police presence at the checkpoints. A new Federal Security Director has been
assigned to Phoenix Sky Harbor International Airport on a temporary basis until a full review of security policies can
be completed by the TSA.
Continuity of Operations & Continuity of Government Planning
A citywide effort is underway to develop a comprehensive Continuity of Operations Plans (COOP) and Continuity of
Government Plans (COG). The deadline for submitting the baseline information for these plans is August 6, 2007 for
presentation to Downtown Emergency Management. The Aviation Department’s COOP liaison is in the process of
meeting with each division head to identify their essential functions and other baseline information needed. These
plans will ensure that the Airport and other City services can continue to function in the event of a major
incident/disaster.
Automatic External Defibrillator Save at Phoenix Sky Harbor International Airport
Aviation Department staff worked with the Airport Police Bureau to host a media event regarding the use of an
Automatic External Defibrillator (AED) to save the life of a 53-year-old woman on July 29, 2007 in Terminal 4. There
have now been 16 lives saved since the AED’s were installed at the airport.
Service Dog Injury and Rescue
On Friday, July 13, 2007, a service dog was seriously injured on its forepaw upon exiting a taxicab with its owner, who
is sight impaired, outside Terminal 4 at Phoenix Sky Harbor International Airport . Aviation Department staff
immediately called for assistance and found a way to stop the bleeding and make the animal comfortable until
medical help arrived. The dog is doing fine and staff was featured this week on Channel 5.
Aviation 6
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Budget and Research ⎯ continued Ceil Pettle, Director
Budget and Research ceil.pettle@phoenix.gov
Program Goal Key Services
The Budget and Research Prepare Annual Budget and Capital
Department ensures effective, Improvement Program, Multi-Year
efficient allocation of City Revenue and Expenditure
resources to enable the City Forecasts, Research and Manage-
Council, City Manager, and City ment Studies, Communicate
Departments to provide quality Changes in the Annual Budget.
services to our citizens.
Phone 602-262-4800
Revenue-General Fund
(In Millions)
$120
$100
$80
$60
$40
$20
$0
J A S O N D J F M A M J
FY 05/06 FY 06/07
Data for this chart will be one month behind
Expenditures -General Fund
(In Millions)
$120
$100
$80
$60
$40
$20
$0
J A S O N D J F M A M J
FY 05/06 FY 06/07
Data for this chart will be one month behind
Budget and Research 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Budget and Research ⎯ continued
Monthly State Shared Sales Tax
50
40
In M illio n s
30
20
10
0
J A S O N D J F M A M J
Estimate Actual
Data for this chart will be one month behind
Monthly City General Fund Sales Tax
50
40
In M illio n s
30
20
10
0
J A S O N D J F M A M J
Estimate Actual
Data for this chart will be one month behind
Budget and Research 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Budget and Research ⎯ continued
Capital Improvement Program
Percentage of Program Awarded
FY 05-06
100% 96.6%
90% Target
80%
Percent of Estimate
70%
60%
50%
40%
30%
20%
10%
0%
Actual Result
Percent of Projects/Assignments Cost Savings Identified
Completed by Deadline
100% 10
8
75%
6
Percent
50%
4
25%
2
0% 0
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr
FY 06/07 FY 06/07
Budget and Research 3
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Budget and Research ⎯ continued
Comments/Highlights
• Percent of projects/assignments completed by due date is reported on a quarterly basis. First quarter data will be
available in October.
• Cost savings is reported on a quarterly basis. First quarter data will be available in October.
Budget and Research 4
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Business Customer Service Center ⎯ continued Mitchell Hayden, Director
Business Customer Service Center mitchell.hayden@phoenix.gov
Program Goal Key Services
The Business Customer Development processing,
Service Center provides licensing information, and Infill
customers with information and Housing Program (restricted to
guidance in navigating the city single- family only)
development process.
Phone: (602) 534-2000
Number of Customers Served (Last 12 months)
800
600
400
200
0
J A S O N D J F M A M J
FY 07/08
Percentage of Customer Served Last Month (by service category)
4% 5% 8%
41% 42%
Infill Business Assistance Regulatory Referrals Misc
Business Customer Service Center - 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Business Customer Service Center ⎯ continued
Infill Housing Program
Number of Permits Issued with and without Fee Waivers
(Since Inception)
500
450
400
337 334 335
350 312
305 303 292
300 275 268 Waived *
241
250 223 Expedited
200 166 160
150
104 109
83 89
100 73
39
50 13
4 5 0 0
0
1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008
Customers receiving permit fee waived* (up to $1200.00)
Infill Housing Program
Average Fee Waiver for All Permits
(Calendar Year)
$2,500
$2,000
$1,535 $1,393
$1,500 $1,391 $1,344 $1,370
$1,103 $1,200 $1,200
$961 $958
$1,000
$500
$0
1998 1999 2000 2001 2002 2003 2004 2005 2006 2007
Business Customer Service Center - 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Business Customer Service Center ⎯ continued
Comments/Highlights
No Comments/Highlights were submitted for the month of July 2007.
Business Customer Service Center - 3
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
City Clerk ⎯ Mario Paniagua, City Clerk
City Clerkcontinued mario.paniagua@phoenix.gov
Program Goal Key Services.
The City Clerk Department bingo and regulatory license services; Elections, Official Records,
maintains orderly and accessible provides printing typesetting, mail Regulatory Licensing, Council
records of all city activities and services to all city departments, and Support, Enterprise Messaging
transactions including posting all manages and maintains the city's and Calendaring, Call Center
public meeting notifications; computer messaging network system and Office Information Systems
provides for effective administra- including citywide training and call Training, Printing Services, Mail
tion of city elections and center support. and Document Services.
annexations; administers liquor, Phone 602-262-6811
Licensing Revenue in FY 06-07
Types of Licenses Issued
FY 06-07
Massage
1% Vending
Amusements
1%
$2,547,941
Escort 3% Liquor
Misc.
1% 11%
5%
Sexually Oriented
Businesses
78%
Total Number of Lobbyists Registered
600
500
97%
400
300
200
100
0
2002 2003 2004 2005 2006 2007 2008
City Clerk 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
City Clerk ⎯ continued
Postage Savings Realized
by Using Presort (In Thousands)
FY 06-07 to Date
$70,000
$60,000
$50,000
$40,000
$30,000
$20,000
$10,000
$0
J A S O N D J F M A M J
Categories of Office Automation Classes
Taught by City Clerk
Internet Notes
2% 12% Windows
Project
7%
3%
Access Word
8% 23%
PowerPoint
12%
Excel
33%
Overall Percent of "How To" Questions
Resolved by the Help Desk
100%
Target 85%
80%
Total Property
Assessed Value
60% Annexed
In FY 06/07
40%
$1,166,170
20%
July-Sept O ct-De c Jan-Mar Apr-June
FY 06/07 FY 07/08
City Clerk 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
City Clerk ⎯ continued
Council Minutes Prepared on Time Notices Posted in Compliance with
Without Errors Open Meeting Law
350
8
300
6 250
200
4
150
2 100
50
0
0
J A S O N D J F M A M J
J A S O N D J F M A M J
Meetings Without Errors Total No. of Meetings
OML Notices Posted OML Notices in Compliance
Election Voter Turnout
140000
Early Ballots Cast
120000 Precinct Ballots Cast
100000
81,056 81,633
80000
81,633
61,173 59,490
60000 55,082 51,033
40000
22,258
18,168 16,421 16,421
20000 9,785
4,888 5,770
0
Sep 2003
Sep 2007
Mar 2006
Sep 2005
Mar 2005
Mar 2002
Nov 2001
Mar 2001
Elections Time From Poll Closing
to Final Results
Midnight
10:30 p.m.
2hr56min
10:00 p.m.
2hr43min
09:30 p.m. 2hr10min
2hr00min
09:00 p.m.
1hr40min
08:30 p.m. 1hr40min
1hr37min
08:00 p.m.
07:30 p.m.
7:00 p.m.
Polls Close
Mar ‘01 Nov ‘01 Mar ‘02 Sep ’03 Mar ’05 Sep ’05 Mar ’06 Sep 07
City Clerk 3
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
City Clerk ⎯ continued
Property Records Processed Within 5 Working Days
500,000
450,000
400,000
350,000 Total Records
300,000 Processed
250,000
200,000 Records Processed
150,000 Within 5 working
100,000 Days
50,000
0
02-03 03-04 04-05 05-06 06-07 07-08
(Fiscal
Year to
Date)
Comments/Highlights
Accessible Voting Program
1. An outreach program to the disability community about accessible voting began the first week of July with a
letter and information mailed to disability organizations. The letter included an invitation to schedule special
orientation sessions at meetings and events in the disability community in July and August, and to schedule
accessible voting equipment to be at such events beginning August 13 when early voting begins.
2. City Clerk staff attended the 17th Anniversary celebration of the Americans with Disabilities Act at the State
Capitol to make the EDGE accessible voting device available for demonstration. The EDGE device will be
made available to City voters with various disabilities to vote independently for the Mayor and Council Election
this September. These electronic voting devices allow voters to cast a ballot using a touch screen. Voters
may also vote by listening to an audio version of the ballot and using a keypad designed for the blind and
visually impaired to make choices. The devices also allow voters to attach and use a “sip and puff” device. All
methods are available in either English or Spanish.
3. City Clerk staff attended the monthly meeting of the National Federation of the Blind on July 14 at the Phoenix
Baptist Hospital to provide information on the availability of accessible voting and provide a demo and an
opportunity for attendees to practice using the devices. There were about 20 people in attendance with many
positive comments from those that tried out the equipment.
City Clerk 4
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Community and and Economic
CommunityEconomic Development ⎯ continued Don Maxwell, Director
don.maxwell@phoenix.gov
Development
Program Goal Key Services
The Community & Economic CED accomplishes this through its •Small Business Hotline 602-534-6000
Development Department (CED) Business Development, Small •Business Financial Assistance
seeks to stimulate economic Business, Business Financing and •Business Attraction & Development
Assistance
activity by offering a diverse range Workforce divisions. They
•International, Retail & Sports development
of value-added business programs implement these programs to programs
to build, revitalize, and sustain a attract, sustain, and develop • Sky Harbor Center development
quality community for Phoenix businesses, create jobs, develop a •Business Retention & Extension
businesses and residents. qualified workforce and revitalize •Workforce Development
Phoenix’s economy. Phone 602-262-5040
Estimated Jobs Retained ***
(Fiscal Year To Date)
800
700
600
500
400
300
200
*
100
0
06/07 07/08
Value of Capital Development Business Value of Capital Development Business
Attraction Projects *** Retention & Expansion ***
$600 (In Millions) (In Millions)
$80
$500
$60
$400
$300 $40
$200
**
* $20
$100
$0 $0
FYTD 05/06 FYTD 06/07 FYTD 07/08 FYTD 05/06 FYTD 06/07 FYTD 07/08
Community and Economic Development 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Community and Economic Development ⎯ continued
Retail Program – Public Infrastructure Reimbursement Program
200
150
100 Total Projects
Millions
to Date: 26
50
0
Actual City Investment Reimbursement
Maximum City Investment Public Infrastructure Reimbursement
Sales Tax Generated For Current FY, To Date
Projected Net New Jobs Created *** Projected Average Annual Salary for ***
(Fiscal Year to Date) New Jobs
(Fiscal Year to Date)
8,000 $ 80,000
7,000 $ 70,000
6,000 $ 60,000
5,000 $ 50,000
4,000 $ 40,000
3,000
** $ 30,000
2,000 $ 20,000
1,000 $10,000
0 $0
FYTD 05/06 FYTD 06/07 FYTD 07/08 FYTD 05/06 FYTD 06/07 FYTD 07/08
Community and Economic Development 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Community and Economic Development ⎯ continued
Businesses Served Monthly Business Services Provided Monthly
300 500
250 400
200
300
150
200
100
100
50
0 0
J A S O N D J F M A M J J A S O N D J F M A M J
FY 06/07 FY 07/08 FY 06/07 FY 07/08
WORKFORCE CONNECTION
Number of Clients Served
3,000
2,500
2,000
1,500
1,000
500
0
Training by Industry J A S O N D J F M A M J
(Data is Cumulative Year-To-Date) FY 06/07 FY 07/08
Healthcare
Support Number of Clients Using the Resource
31%
Rooms at the One Stop Career Center
Other
37% Youth, Adult and Dislocated Workers
(MONTHLY)
30,000
25,000
20,000
Information Healthcare
Technology Office & Practioners & 15,000
Transportation
1% Administration Technical
19%
5% 7%
10,000
Total Attending Training 60 5,000
0
J A S O N D J F M A M J
FY 07/08
Community and Economic Development 3
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Community and Economic Development ⎯ continued
Comments/Highlights
* The addition of a Data Center to Nestle reflects the increase in investment dollars and also the retention of jobs
in Phoenix.
** Large Business locates to Phoenix such as Phase 2 Solutions, Apollo Group, Clear Channel Communications,
Le Nature’s Inc. and U.S. Bank Arizona contributed to the significant 2004-2005 figure as opposed to the 2005-
06 figures.
*** Information for these indicators are provided by clients at the time of assistance.
Community and Economic Development 4
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Development Services ⎯ continued
Development Services Lionel Lyons, Director
lionel.lyons@phoenix.gov
Program Goal Key Services
The Development Services Plan Reviews, Inspections
Department manages the
development approval process to
assure safe buildings and
compatible site improvements that
enhance the urban environment
and promote economic vitality.
Phone: (602) 262-7811
Commercial Building Plans
450
400
350
300
# of Plans
250
200
150
100
50
0
J A S O N D J F M A M J
Permitted on 1st Review Permitted on 2nd Review Permitted on Subsequent Review s
Development Services 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Development Services ⎯ continued
Plan Review Turnaround Times
40
35
30
25
20
15
10
5
0
J A S O N D J F M A M J
Building Code Site Plot Residential
Commercial / Residential Plans Logged In
3000
2500
2000
1500
1000
500
0
J A S O N D J F M A M J
Commercial Plans Logged In Residential Plans Logged In
Commercial / Residential Permits Issued
3000
2500
2000
1500
1000
500
0
J A S O N D J F M A M J
Commercial Permits Issued Residential Permits Issued
Development Services 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Development Services ⎯ continued
Average Counter Service Wait Times
25
20
In Minutes
15
10
5
0
J A S O N D J F M A M J
2nd Floor Counters
Inspections
16,000
14,000
12,000
# of Inspections
10,000
8,000
6,000
4,000
2,000
0
J A S O N D J F M A M J
Civil/Site Commercial Residential
Development Services 3
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Development Services ⎯ continued
Percent of Inspections Performed on Scheduled Day
100%
96%
92%
88%
84%
80%
J A S O N D J F M A M J
Permits Issued in Impact Fee Areas
Impact Fee Area Residential Commercial
Ahwatukee 3 5
Deer Valley 39 0
Desert View 31 10
Estrella 78 9
Laveen 104 8
North Gateway 21 8
Total: 276 40
Development Impact Fees Collected: $24,694,462.00
Development Services 4
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Development Services ⎯ continued
Comments/Highlights
Building Permits Issued for July 2007.
4970 E. Deer Valley Dr. – Pavilion at Desert Ridge,
60,430 square feet, valuation 22 million
20425 N. 7th St. - Trillium II Luxury Apartments,
345,856 square feet, valuation 20 million
5665 E. Mayo Blvd. – Mayo Clinic Hospital,
154,309 square feet, valuation 16 million
5251 N. 16th St. – Large Shell Building,
75,000 square feet, valuation 16 million
3600 N. 2nd Ave. – Hampton Inn and Suites,
76,635 square feet, valuation 10 million
2150 E. Fairmount – Tres Agua Villas,
57,208 square feet, valuation 3 million
2101 W. Alta Vista Rd. - Ed Pastor Elementary School Addition,
9,260 square feet, valuation 1.7 million
635 W. Indian School Rd. – New Neighborhood Market,
15,000 square feet, valuation 1.4 million
8911 W. Thomas Rd. – Compass Bank,
3,595 square feet, valuation 1.3 million
21050 N. 23rd Ave. – 23rd Ave. Lofts,
8,000 square feet, valuation 1.2 million
2510 W. Camelback Rd. - 2-Story Retail/Restaurant,
14,000 square feet, valuation 1.1 million
Development Services 5
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Downtown Development Office ⎯ Office
Downtown Developmentcontinued John Chan, Director
downtown@phoenix.gov
Program Goal Phoenix is taking a strategic Key Services
The Downtown Development approach to downtown – to •Downtown Redevelopment
Office (DDO) is dedicated to the leverage the opportunities for the •Residential Development
development and enhancement of city and the region, and inspire
activity around the clock that makes •Transit-Oriented Development
the economic, academic and
cultural vitality of the urban core Downtown an exciting place to live, •Business Assistance
that is uniquely Phoenix. work and visit. •Downtown Academic Expansion
•Bioscience Development
•Mixed-Use Development
Phone: 602-534-7143 TTY: 602-534-3476 Online: phoenix.gov/downtown
Estimated Value of
Development/Redevelopment Projects Number of Active Projects
(In Millions) *
$3,000 80
70
$2,400
60
$1,800 50
40
$1,200
30
$600 20
10
$0
0
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Ju
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Ja
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FY 06-07 FY 07-08
FY 06-07 FY 07-08
Number of Residential Units Created Number of Jobs Created
Downtown ** Downtown ***
1,000 1,000
800 800
600 600
400 400
200 200
0 0
FY 06-07 FY 07-08
FY 06-07 FY 0-08
Downtown Development Office 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Downtown Development Office ⎯ continued
Comments/Highlights
* Estimates of project values and number of jobs may be provided by non-City developers.
** The number of residential units and jobs created downtown refer to completed projects in each fiscal year.
Downtown Development Office 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Engineering and Architectural Services- continued
Engineering and Architectural Wylie Bearup, Director
wylie.bearup@phoenix.gov
Services
Program Goal Key Services
The Engineering and Architectural construction projects; administers and CIP Management, Utility
Services Department provides for coordinates the City’s Storm Water Permitting, Bid Specifications,
the economical, safe, and aesthetic Management Program in compliance Project Management, Labor
design and construction of facilities with the National Pollutant Discharge Compliance, Central Records,
on City property; coordinates the Elimination System (NPDES) Permit; GIS Mapping, M/W/DBE
consultant selection and bid and serves as the central depository Programs, Contract Adminis-
specifications and bidding process, for all official records relating to capital tration, Storm Water Regulatory
including setting minority- and improvement projects. Compliance.
woman-owned subcontracting
goals for all capital improvement Phone: 602-495-7274
Design and Construction Management
Number of Projects Construction
Value
0 10 20 30 40 50
CED/DDO 0 $411,840,000
3
Convention Cent er 3 $435,184,391
7
Cultural & Hist oric 5 $ 44,452,144
7
Fire 1 $ 20,939,408
6
3
Housing 0 $ 0
Library 2 $ 13,372,881
4
Ot her* 5 $ 7,335,000
2
Parks 10
12 $ 23,872,579
2
Police $ 750,000
1
PPPI 3
$ 8,273,195
5
1
Public Transit $ 40,010,000
1
3
Public Works $ 48,589,753
13
Design Construct ion
*Includes: Environmental Programs, Finance, Human Services, ITD, Personnel, Neighborhood
Services, and Streets.
Engineering and Architectural Services 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Engineering and Architectural Services Department ⎯ continued
Total Number of Design and Construction Year-To-Date Number of
Projects per Month Consultant Contracts Awarded
100
80 07/08 21
60
06/07 5
40
20 13
05/06
0
05-06 06-07 07-08
0 50 100 150 200 250 300 350 400
Design Construction
Year-To-Date Number of
Consultant On Call Services
07/08 9
06/07 2
05/06 8
0 50 100 150 200 250
YTD Value of Consultant M/W/DBE
Contracts Awarded
FY 06/07 FY07/08
$ % $ %
YTD Total 10,623,504 17,989,012
MBE 10,684 0 700,000 4
WBE 222,620 2 0 0
DBE 0 0 65,707 0.37
Engineering and Architectural Services 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Engineering and Architectural Services- continued
YTD Value of Subcontractor M/W/S/DBE Contracts Awarded
% to % to % to % to
YTD Total $ to MBE $ to WBE $ to SBE $ to DBE
MBE WBE SBE DBE
($) 07/08 07/08 07/08 07/08 07/08
07/08 07/08 07/08 07/08
JOC 0.00 0.00 0.00 0.00 0.00
CM @ Risk 0.00 0.00 0.00 0.00 0.00
DB 0.00 0.00 0.00 0.00 0.00
DBB 0.00 0.00 0.00 0.00 0.00
Total 0.00 0.00 0.00 0.00 0.00
MBE – Minority Business Enterprise WBE – Woman-Owned Business Enterprise
SBE – Small Business Enterprise DBE – Disadvantaged Business Enterprise
YTD Number of Bids or GMP'S
Awarded by Delivery Method
3
DBB 0
2
DB 0
06/07
07/08
CM@Risk 1
0
JOC 0 26
0 50 100 150 200 250 300 350 400
DB: Design Build
DBB: Design Bid Build
CM@Risk: Construction Manager at
Risk
JOC: Job Order Contracts
Engineering and Architectural Services 3
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Engineering and Architectural Services- continued
Utility Plan Reviews Completed Each Month
1000
900
Utility Plan Reviews Completed
866 808
800 734 728
749
700
619
570 531
600 531 575 568
499 502
500
400
300
200
100
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
06/07 07/08
Environmental Projects FY07/08
140
120
Number of Projects
100
80
60
40
20
0
J A S O N D J F M A M J
Environmental Assessments Asbestos and Lead-based Paint Projects Demos
Engineering and Architectural Services 4
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Engineering and Architectural Services- continued
Total Environmental Projects Federal Wage Compliance
Number of Labor Compliance Projects
Number of Projects
250
EAS 9
200
2
Aviation 57
150 35 06/07
Streets 17
100 12 07/08
Transit 6
50 5
Transit (Light Rail) 92
0 93
J A S O N D J F M A M J
0 20 40 60 80 100 120
06/07 07/08
Central Records Number of Customers at Public Service Counter
4,000
3,500
3,000
2,500
2,000
1,500
1,000
500
0
J J A A S S O O N N D D J J F F M M A A M M J J
06 07 06 07 06 07 06 07 06 07 06 07 07 08 07 08 07 08 07 08 07 08 07 08
External Internal
Engineering and Architectural Services 5
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Engineering and Architectural Services- continued
Lots Received Compared to Lots Entered
Fiscal Year 2007-08 by Month
12,000
10,000
8,000
6,000
4,000
2,000
0
J A S O N D J F M A M J
Lots Received Lots Entered
Comments/Highlights
On Wednesday, July18, 2007, EAS hosted a Construction Networking Day at the Burton Barr Library located at 1221
N. Central Avenue. Over 160 people attended the event including several general contractors, architects, engineers,
material suppliers, subcontractors and various other vendors. Attendees had the opportunity to network with each
other as well as with city staff from EAS, EOD, CED and Aviation. The large turnout is a testament to EAS’ hard work
in coordinating and hosting the event.
Engineering and Architectural Services 6
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Environmental Programs ⎯ continued
Office of Environmental Programs Karen O’Regan, Manager
karen.o’regan@phoenix.gov
Program Goal Key Services Key Services Cont.
Environmental Programs provides Pollution Prevention Program Brownfields Land Recycling
coordination and monitoring for Regulatory Assistance Program
City environmental programs and Policy & Rule Development Environmental Quality
activities. The Office also
develops and implements Air Quality & Dust Control Commission
environmental policies and Projects to Clean Up Soil & Rio Salado & Special
programs primarily designed to Groundwater Pollution Environmental Projects
enhance City compliance with Protection of Waterways
environmental laws and (Clean Water Act, Sec. 404) Phone 602-256-5669
regulations.
Days Air Pollution Was
Above Federal Standards: Phoenix Metro Area
(Calendar Year)
40
Customer Satisfaction 30 *
Technical & Regulatory
Assistance 20
*
2006/2007
10
** **
0
2000 2001 2002 2003 2004 2005 2006
Particulates Carbon Monoxide Ozone
* A more stringent ozone standard, effective in 2005.
** Drought contributed to higher particulate levels.
Brownfield Projects
Commercial, retail, office, mixed-use and
residential projects involving the cleanup and Metro North Corporate Park
redevelopment of environmentally contaminated National Award for Excellence in
property. Brownfields Redevelopment
45
40
35
Number of Projects
30
25
20
15
10
5
0
02/03 03/04 04/05 05/06 06/07
New Projects Total Projects
Environmental Programs 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Environmental Programs ⎯ continued
Pollution Prevention (P2) Initiatives
120
100
80
60
40
20
0
FY 02/03 FY 03/04 FY 04/05 FY 05/06 FY 06/07
P2 initiatives are conducted to reduce the amount of hazardous materials used or hazardous waste
generated in City operations and to improve regulatory compliance. P2 initiatives include product
testing to identify potential substitutes for hazardous materials, process changes, recycling, and other
projects that reduce hazardous material use, hazardous waste generation, or disposal. As of
2006/2007, initiatives include technical assistance to help improve compliance. Currently, the P2
Program addresses over 500 facilities.
Environmental Training
** Environmental Facility Assessments** Total Employees/Consultants Trained
1400
1200
FY 06/07
1000
FY 05/06
800
FY 04/05 600
400
FY 03/04
200
FY 02/03
0
02/03 03/04 04/05 05/06 06/07
FY 01/02
Waterway Protection Dust Control
Pollution Prevention Brownfields
0
20
40
60
80
100
120
140
160
180
200
** Environmental Facility Assessments are used to evaluate a
baseline of environmental compliance and identify ways to
reduce the use of hazardous materials. Currently, over 500
facilities are evaluated on a 2-5 year recurring schedule.
Environmental Programs 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Environmental Programs ⎯ continued
Comments/Highlights
AIR QUALITY
Air Pollutant Levels - So far this year, there have been five exceedances of the dust standard, with all eligible for
exemption under the Environmental Protection Agency (EPA) natural events policy. So far this year, there have been
no ozone exceedances.
BROWNFIELDS LAND RECYCLING PROGRAM
Light Rail Project – As part of the light rail project, EPA brownfields petroleum grant funds are being used to assist in
site assessment activities at a city-owned property on Camelback Road.
Environmental Technician Training Program – OEP staff and Phoenix Workforce Connection (PWC) Career
Advisors selected 27 applicants from the more than 100 that applied for this job training program funded by an EPA
brownfields grant. A student orientation session will be held on August 1 with classes beginning August 7. The
training also includes a Mentoring Program for students with volunteer the environmental professionals serving as
Mentors.
ENVIRONMENTAL QUALITY COMMISSION (EQC)
EQC members Josh Hartmann, Brian O'Donnell, Edwin Lamb and Mel Hannah were presented with Mayor Phil
Gordon's Friend of Phoenix award as recognition for their six-plus years of service to the Environmental Quality
Commission. All four members are retiring from the commission in August.
POLLUTION PREVENTION (P2) PROGRAM
Environmentally Preferable Purchasing – In July 2006, a voluntary standard known as the Electronic Products
Environmental Assessment Tool (EPEAT) was finalized, which is used largely by federal procuring agencies to
specify environmentally friendly computers. A review of purchases under the existing City computer contract since
the voluntary standard became effective shows purchases of 3,253 EPEAT-certified desktop computers with monitors
and 247 EPEAT-certified notebook computers. This information was reported to the Environmental Protection
Agency (EPA), which is planning to use this information in a case study.
Communication and Outreach – Valley Metro and Keep Phoenix Beautiful have agreed to partner with City of
Phoenix for Pollution Prevention Week. They, along with several City departments, will have display booths in City
Hall atrium on October 12th.
VALLEY FORWARD REPORT CARD
Responses for the report card are being completed by the City departments this month. OEP will compile and edit the
full document for the final submittal in August.
Environmental Programs 3
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Equal Opportunity ⎯ continued
Equal Opportunity Carole Coles Henry, Director
carole.coles.henry@phoenix.gov
Program Goal Key Services
The Equal Opportunity Department Certification of minority, women, Women’s Commission; investi-
promotes and enforces equal disadvantaged, and small business gation of discrimination complaints;
opportunities for both City enterprises (M/W/D/SBEs) and fair housing and fair employment
employees and the general public contract compliance for the M/W/SBE education and outreach; implemen-
through a wide range of education, and DBE Programs; affirmative action tation of the City’s business and
community involvement, and compliance for City suppliers and employment affirmative action and
enforcement programs. These contractors; staff support to the ADA compliance programs;
programs are carried out by a Phoenix Human Relations training on disability issues,
combination of staff and volunteer Commission, Mayor’s Commission on affirmative action, sexual harass-
panels appointed by the Mayor and Disability Issues, and Phoenix ment prevention, and equal
City Council. opportunity.
Phone: (602) 262-7716
Certified Availability
2007/08 Year to Date
400
350
300 153
250
174
200
150 127 63
70
100
75
30
50 45 11
52
24 35
0
Co nstructio n Go o ds & Services P ro fessio nal Services
DB E SB E WB E M BE
*M/W/D/S/BE – Minority/Women/Disadvantaged/Small Business Enterprise
** SBE – Small Business Enterprise
Equal Opportunity 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Equal Opportunity ⎯ continued
Comparative M/W/S/DBE Certification Applications Received
Current Month Current YTD
200
180
160
140
120
100
80
60
40
20
0
# - New # - New # - New # - Recertified #-Recertified # - Recertified
Construction Goods & Professional Construction Goods & Professional
General Services General Services
Services Services
M/WBE Certification File Disposition (Monthly)
350
300
250
200
150
100
50
0
M/WBE CURRENT (#) YTD (#)
Certified Recertified Pending Withdrawals Denials Decertified
DBE (only) Certification File Disposition (Monthly) SBE (only) Certification File Disposition (Monthly)
50 30
40
20
30
20
10
10
0 0
DBE CURRENT (#) YTD (#) SBE CURRENT (#) YTD (#)
Certified Recertified Pending Withdrawals Denials Decertified Certified Recertified Pending Withdrawals Denials Decertified
Equal Opportunity 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Equal Opportunity ⎯ continued
M/W/S/DBE* Certifications All SBE** Certifications
Percent of Goal Percent of Goal Reached
(Fiscal Year Goal: 800 Certifications) (Fiscal Year Goal: 500 Certifications)
703%
45%
Discrimination Complaints Received
(Current Month) Discrimination Complaints Received
City
(Year-to-Date)
Complaints
15 ADA Title II 0 Housing 4
Private Sector
Housing 4 1
Other 0
ADA Title II 0
Private
Sector 1 City
Other 0 Complaints 15
• Total discrimination complaints received this month = 20
• Total discrimination complaints received year-to-date = 20
• Total discrimination complaints pending = 91
Discrimination Complaints Resolved
Discrimination Complaints Resolved (Year-to-Date)
(Current Month) Private Sector
Other 0 1
Private Sector 1 ADA Title II 0
Other 0 ADA Title II 0 Housing 11
Housing11
City
City Complaints
Complaints 13
13
• Total discrimination complaints resolved this month = 25
• Total discrimination complaints resolved year-to-date = 25
Equal Opportunity 3
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Equal Opportunity ⎯ continued
Overall Customer Satisfaction With
Equal Opportunity Services
(Annual Survey)
87%
Comments/Highlights
M/W/S/DBE Program – On July 13, 2007 staff participated in a one-hour live interview on the
Minority/Women/Small Business Certification Program. The show, "Hogar Dulce Hogar" (translation: Home Sweet
Home) is heard on 740 AM Radio. Staff discussed the program, the benefits of certification, residency
requirements, and average processing time.
On July 10, 2007 staff facilitated a M/W/S/DBE business certification workshop at the Sunnyslope Community
Center, 802 E. Vogel Avenue. Thirty-eight individuals representing the construction and goods and general services
industries attended. The attendees rated the overall quality of the workshop 9.3 on a scale of 1 to 10.
On July 17, 2007 staff facilitated a M/W/S/DBE business certification workshop at the offices of the Greater Phoenix
Black Chamber of Commerce, 201 W. Washington Street. Thirty individuals representing the construction and
goods and general services industries attended. The attendees rated the overall quality of the workshop 9.22 on a
scale of 1 to 10.
On July 24, 2007 staff facilitated a M/W/SBE certification workshop at Pecos Community Center, 17010 S. 48th
Street. Sixteen individuals representing the construction and goods and general services industries attended. The
attendees rated the overall quality of the workshop 9.69.
Certification ensures that small business owners have an equal economic opportunity to participate in City business
opportunities. The department hosts the instructional sessions in all eight Phoenix City Council districts to enhance
service delivery and provide technical assistance to firms in completing the application process.
Equal Opportunity Employment Training – On July 11, 2007 staff conducted a half-day EO presentation for the
Supervisory Personnel Practices (SPP) class. Thirty-five new supervisors attended.
On July 17, staff facilitated an Equal Employment Opportunity Workshop at the Maryvale Community Center,
located at 4420 North 51st Avenue. Five people attended representing large Valley employers.
Fair Housing Training - On July 19, 2007 staff conducted a fair housing presentation at the Landlord/Tenant clinic
held at Phoenix City Hall assembly rooms. Sixteen housing providers and interested citizens attended.
Phoenix Human Relations Commission – Faces of Diversity Brown Bag Program - On Friday, July 20, 2007,
at noon staff facilitated the monthly Faces of Diversity brown bag program held in the Council Chambers. The
program featured information on the Asian kingdom of Thailand and consisted of dance, music performances and
cultural information narrative in addition to a display of Thai artifacts. More than 120 individuals attended.
Equal Opportunity 4
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Family Advocacy Center ⎯ continued
Family Advocacy Center JoAnn Del-Colle, Director
joann.del-colle@phoenix.gov
Program Goal Key Services
The Family Advocacy Center • Crisis intervention and counseling • Rent and utility assistance
provides comprehensive services • Shelter access and emergency (Phoenix residents)
to domestic violence and sexual housing • Survivor support groups
assault/abuse victims and their • After hours advocate response and • Advocate support during court
families, in a safe, comforting and victim assistance proceedings and hearings
supportive environment.
• Investigative and prosecutorial • Legal advocacy referrals
support • Information and referral services
• Orders of Protection
• Forensic examinations and related
medical treatment
• Emergency food boxes Phone: (602) 534-2120
Number of Victims
200 100
80
150
60
100
40
50 20
0 0
J A S O N D J F M A M J J A S O N D J F M A M J
Domestic Violence Clients Sexual Assault Clients
New Domestic Violence Clients New Sexual Assault Clients
Type of Service Provided
100
90
80
70
60 Orders of Protection
50 Shelter Placement/Refuge
40 Financial Assistance
30 Safety Planning
20 Transporation Assistance
10
0
J A S O N D J F M A M J
Family Advocacy Center 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Family Advocacy Center ⎯ continued
76 Individuals Counseled
July 2007
20 20
Crisis Intervention
Short Term Counseling
Long Term Counseling Referrals
36
74 Sexual Assault Exams in Maricopa County
July 2007
42% Phoenix Family Advocacy Center
Other
58%
Comments/Highlights
• The Family Advocacy Center served 109 domestic violence victims and 47 sexual assault victims during the
month of July. Of the clients served, 73 were new domestic violence victims and 40 were new sexual assault
victims. The 156 clients served received 258 advocacy services including shelter placement, orders of protection,
financial assistance and counseling. Information and referral services were provided to 25 additional individuals
who were not victims of domestic violence or sexual assault.
• The Family Advocacy Center had 284 victim contacts in July. Sixty-three percent of the contacts were made in
person and 37% were made by phone. The Police Victim Services Unit had 147 victim contacts in July. Forty-six
percent of the total contacts were made by phone and 54% were made in person.
• The FAC Victim Advocate working at Phoenix Municipal Court had 89 victim contacts in July, provided court
escorts for 22 victims and assisted victims in obtaining 11 Orders of Protection.
• The Forensic Nurse Examiners Program conducted 74 examinations throughout Maricopa County in July. Of
those exams, 31 (42%) were conducted at the FAC.
• Through the Center’s community partnership with A New Leaf (formerly PREHAB of Arizona), 71 counseling
hours were provided in July.
• Through the Center’s community partnership with Jewish Family and Children’s Service, 13 families received
long-term case management services in July.
Family Advocacy Center 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Family Advocacy Center ⎯ continued
Comments/Highlights Cont.
• Family Advocacy Center staff Silvia Meyer participated in a radio interview with La Buena Onda (1190AM) on July
11, 2007. The interview focused on sexual assault, safety planning and the services available to victims of
domestic violence and sexual assault at the FAC.
• JoAnn Del-Colle met with staff of the Administrative Office of the Courts on July 10, 2007. The focus of the
meeting was a review of the current activities of the Commission on Victims in the Court, of which she is an
appointee.
• JoAnn Del-Colle attended a meeting of the Arizona Victim Assistance Academy on July 11, 2007. Academy staff
reviewed attendee feedback from the 2007 Academy and began discussion about the funding and content of the
2008 Academy.
• JoAnn Del-Colle attended a meeting of the Governor’s Commission to Prevent Violence Against Women on July
12, 2007. There were several guest speakers as well as a review of the progress made on the State Plan to
Prevent Violence Against Women and Children.
• JoAnn Del-Colle attended a meeting of the Arizona Child and Family Advocacy Center Network (ACFAN) at the
Gila County FAC on July 19, 2007. ACFAN is the statewide umbrella organization for advocacy center directors
and provides resources and support including an annual symposium and information about best practices for AZ
child and family advocacy centers.
• JoAnn Del-Colle served as a member of the AZ Coalition for Victim Services interview panel for the Director of the
Arizona Victim Assistance Academy on July 24, 2007. Other panel members included Connie Chapman,
Administrator of the City of Phoenix Prosecution Division Victim Services Unit and Angela Rose, Manager of
Scottsdale Victim Services. Cindy Heard, a veteran victim services professional in Arizona, was chosen as the
new Director.
• The Family Advocacy Center (FAC) along with the AZ Department of Health Services sponsored the 2007 Phoenix
Suns Youth Basketball Camp. FAC staff Hilder Williams and Melissa Wright helped to organize and facilitate
seven camp days in July with 374 participants from 16 communities/organizations from across the state. The
camp promotes staying in school, reaching your potential and avoiding smoking and tobacco use.
FAC PRESENTATIONS / TOURS:
• Family Advocacy Center (FAC) staff provided multiple presentations, tours and technical assistance to City staff
and members of the community during the month of July including:
Staff provided a tour for three Management Interns on July 5, 2007.
Staff provided a tour and job shadow opportunity for an ASU Nursing School student on July 17, 2007.
JoAnn Del-Colle provided technical assistance to the City of Seattle Human Services Department on July 23,
2007. Seattle is in the process of developing an Advocacy Center in FY 2007-08.
JoAnn Del-Colle provided technical assistance to Montgomery County, Maryland officials who are in the
process of developing a Family Justice Center on July 25, 2007.
Staff provided technical assistance and a tour for two members of the planning committee for a new
Advocacy Center in Las Vegas, Nevada on July 31, 2007.
Family Advocacy Center 3
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Finance ⎯ Bob Wingenroth, Director
Finance continued bob.wingenroth@phoenix.gov
Program Goal Key Services
To provide quality financial services Debt and cash management,
for our customers both internal and inventory and risk management,
external, through responsive purchasing, financial accounting and
actions, dedicated efforts, and a reporting, processing/collection of
commitment to innovation, receivables and sales tax collection
excellence, and equal opportunity. and payables, real estate services,
and tax code enforcement, and water
and wastewater analysis and
resource planning. Phone: (602) 262-7166
Dollars Invested by Portfolio
(in Thousands)
$94,361
$1,376,854
$1,641,575
Treasurer's Group Other Non-yield Restricted Yield Restricted
Average Yields by Portfolio Average Life by Portfolio
6% 10
8
4%
6
Y ears
2% 4
2
0%
Treasurer's Other Non- Yield 3-Month 0
Group yield Restricted Treasury Bill Treasurer's Group Other Non-yield Yield Restricted
Restricted Yield Restricted
Finance - 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Finance ⎯ continued
Bond Ratings
Type of Bond Standard & Poor’s Moody’s
General Obligation AAA Aa1
Water Revenue AA Aa3
Airport Revenue AA - Aa3
Sr. Lien Street Revenue AAA Aa3
Sr. Lien Excise Tax AAA Aa2
Risk Management Claims Received
(Year-to-Date)
2007-08
2006-07
0
500
1,000
1,500
2,000
2,500
3,000
Risk Management Claims Closed
(Year-to-Date)
2007-08
2006-07
0
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000
Finance - 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Finance ⎯ continued
Dollar Value of Accounts Payable
Warrants Processed
$500
$450
$400
$350
In Millions $300
$250
$200
$150
$100
$50
$0
J A S O N D J F M A M J
Privilege License Tax Dollars
Assessed Via Audit
(Year-To-Date)
$7,000,000
$6,000,000
$5,000,000
$4,000,000
$3,000,000
$2,000,000
$1,000,000
$0
2006-07 2007-08
Finance - 3
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Finance ⎯ continued
Total Receivables by Month
$100
$80
In Millions
$60
$40
$20
$0
J A S O N D J F M A M J
2006/07 2007/08
City Sales Tax & Franchise Fees Collected
(Year-to-Date)
$720,000,000
$660,000,000
$600,000,000
$540,000,000
$480,000,000
In Millions
$420,000,000
$360,000,000
$300,000,000
$240,000,000
$180,000,000
$120,000,000
$60,000,000
$0
2006/07 2007/08
PLT, Use Tax & License Sports Arena
Police/Fire Franchise & Utility
Civic Plaza Capital Construction
Parks & Desert Preserve Transit
Finance - 4
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Finance ⎯ continued
Privilege License Applications Processed
3000
2000
1000
0
Jul Aug Sep Oct Nov Dec Jan Feb M ar Apr M ay Jun
FY06/07 1010 1335 933 1117 1429 1233 1564 1455 1118 1115 1043 974
FY07/08 1110
Comments/Highlights
No Comments/Highlights were submitted for the month of July 2007.
Finance - 5
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Bob Khan, Fire Chief
Fire⎯ continued
Fire
robert.a.khan@phoenix.gov
Program Goal Key Services
The Fire Department provides the Fire Control and Prevention,
highest level of life and property Emergency Medical Services and
safety through the extension of Transportation, Public Education,
Fire Prevention, Fire Control, Special Operations/Technical
Emergency Medical, and Public Rescues Phone 602-262-6297
Education Services
Percentage of Time
First Unit Arrives on Scene
in 4 Minutes or Less
(For Current Month)
40%
Percentage of Time Advanced Life Support
Arrives on Scene in 8 Minutes or Less
20% (For Current Month)
100%
80%
0% 60%
2003 2004 2005 2006 2007
40%
20%
0%
2003 2004 2005 2006 2007
Fire 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Fire ⎯ continued
Response Time
Percentage of Time Percentage of Time
First Ladder Arrives on Scene Command Officer Arrives on Scene
in 5 Minutes or Less in 5 Minutes or Less
(For Current Month) (For Current Month)
100% 100%
80% 80%
60% 60%
40% 40%
20% 20%
0% 0%
2003 2004 2005 2006 2007 2003 2004 2005 2006 2007
Percentage of Airplane Emergency Incidents
At Sky Harbor Airport Where FAA Mandated
Response Time (3 Minutes) is Met
(For Current Month)
100%
80%
60%
40%
20%
0%
2003 2004 2005 2006 2007
Percentage of Time Ambulance
Arrives on Scene in 10 Minutes or Less
(For Current Month)
100%
90%
80%
70%
60%
50%
40%
2003 2004 2005 2006 2007
Fire 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Fire ⎯ continued
Fire Injuries per 100K Population
(Calender YTD)
2
1
0
2003 2004 2005 2006 2007
Fire Fatalities per 100K Population
(Calender YTD)
0.30
0.20
0.10
0.00
2003 2004 2005 2006 2007
Number of Calls by Types
(For Current Month)
14,000
12,000
10,000
8,000
6,000
4,000
2,000
0
2003 2004 2005 2006 2007
Emergency Medical Services
Fire
Other (mountain/swift water/trench/tree rescues, other service calls)
Fire 3
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Fire ⎯ continued
Percentage of Public Education Event
Requests Fulfilled
(Year to Date)
100%
80%
60%
40%
20%
0%
2003 2004 2005 2006 2007
Fire Prevention Plan
Review Statistic
(For Current Month)
100%
80%
60%
40%
20%
0%
2003 2004 2005 2006 2007 Hazardous Materials Inspection
Program Statistic
(For Current Month)
100%
80%
60%
40%
20%
0%
2003 2004 2005 2006 2007
Comments/Highlights
No Comments/Highlights were submitted for the month of July 2007.
Fire 4
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Barbara Stocklin, Historic Preservation Officer
Historic Preservation ⎯ continued barbara.stocklin@phoenix.gov
Program Goal Key Services
The Historic Preservation Office Identify historic properties, list eligible for compliance with federal
identifies, preserves, protects and properties on Phoenix Historic environmental regulations,
enhances significant historic and Property Register and National administer incentive programs,
prehistoric resources within the Register of Historic Places, review and conduct education and
City of Phoenix. applications for City construction and outreach activities.
demolition permits, review City projects
Phone: (602) 261-8699
Persons Assisted
3,500
3,000
2,500
2,000
1,500
1,000
500
0
J A S O N D J F M A M J
City Permit Applications Reviewed
30
25
20
15
10
5
0
J A S O N D J F M A M J
Certificate of Appropriateness Certificate of No Effect Demolition
Historic Preservation 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Historic Preservation ⎯ continued
Properties Listed in Phoenix Historic Property Register
Program to Date
8150
7950
7750
7550
7350
7150
6950
J A S O N D J F M A M J
Properties with Conservation Easements
Program to Date
400
350
300
250
200
150
100
50
0
J A S O N D J F M A M J
Historic Preservation 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Historic Preservation ⎯ continued
City Investment in Private Rehabilitation Projects
Fiscal Year to Date
City Historic
Preservation
Bond Funds
19% $417,004
$1,743,937
Matching Private
Funds
81%
Comments/Highlights
Grant Park Neighborhood Fight Back Association Presentation, July 10, 2007
On July 10, Historic Preservation Office (HP) staff attended a meeting of the Grant Park Neighborhood Fight Back
Association and gave a presentation on the Hispanic Historic Property Survey. Currently, staff is in the process of
listing 10 properties from the survey on the Phoenix Historic Property Register. Seven of the properties are located
within the boundaries of the Grant Park neighborhood, including Betania Presbyterian Church, 305 W. Pima; Harmon
Park, 1425 S. 5th Ave,; Phoenix Housing Authority, 1301 S. 3rd Ave.; El Portal Restaurant, 701 S. 2nd Ave.; Grant
Park, 714 S. 2nd Ave.; American Legion Post 41, 715 S. 2nd Ave.; and Luis Lugo Bakery, 415 W. Sherman.
Approximately 30 people attended the meeting. The neighborhood asked several questions and was generally
supportive of the historic designations.
Historic Preservation Commission Workplan Adoption, July 16, 2007
On July 16, the HPCommission voted to unanimously support the HP Office’s proposed workplan for the 2007-08
Fiscal Year. This workplan establishes the survey and designation schedule for the Phoenix Historic Preservation
Office; the schedule included a survey to possibly expand the Coronado Historic District and to examine post-World
War II commercial architecture. The 2007-08 workplan also called for listing historic properties on the Phoenix Historic
Property Register in Laveen, South Mountain and Arcadia, as well as properties associated with Asian American
heritage. Completion of the update to the city’s historic preservation design guidelines, a major public event celebrating
the completion of the Hispanic Historic Property Survey, and possible historic preservation ordinance updates were
also major items included in the current year’s workplan.
Historic Preservation 3
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Historic Preservation ⎯ continued
Comments/Highlights Cont.
Updates to the Exterior Rehabilitation Grant Program, July 16, 2007
The HP Commission recommended revisions to the city’s popular Exterior Rehabilitation Grant Program, a matching
grant program for historic property owners to help rehabilitate the exteriors of their historic homes. Effective
immediately, the program’s scoring system will be modified to provide an additional point for applicants who attend
informational grant workshops offered by the HP Office prior to submitting a grant application; applicants will be
required to submit structural analyses along with applications proposing structural/foundation work; all applications
addressing masonry repointing, cleaning or paint removal must evidence that they meet the HP Office’s new technical
repair briefs on these issues at time of application; and the grant scoring criteria will be delineated more clearly in the
application program guide.
Encanto-Palmcroft National Register Historic District Extension Update
On July 16, the HP Commission reviewed a proposed amendment to the National Register of Historic Places listing for
the Encanto-Palmcroft Historic District. The district has been listed on the National Register since 1984 and the
Phoenix Register since 1987. The current amendment proposes extending the period of significance from 1927-1945
to 1927-1960. The Commission and staff agreed with extending the period of significance but also recommended that
portions of Encanto Park and the Golf Course not currently included in the historic district boundary be added. If
approved by the State Board of Review and National Park Service, this expansion could help to make additional
historic properties in the neighborhood eligible for the state historic property tax reduction program.
South Mountain Village Planning Committee
HP staff gave a presentation to the South Mountain Village Planning Committee on July 10, 2007 in support of
application Z-78-07-8 to apply historic preservation overlay zoning on the Sotelo-Heard Cemetery. The cemetery is
located southeast of Broadway Road and 12th Street and was identified as an eligible historic property in the recently
completed Hispanic Historic Property Survey. The VPC unanimously recommended approval, 11-0.
HP Office New Brochure on Mid-Century Marvels and2004-06 Progress Report
The HP Office published a new brochure on post-World War II modern architecture in Phoenix the week of July 24.
The brochure is also available on the city web site, at the HP Office, and during August 2007, will be made available at
a corresponding photography exhibit sponsored by the Office of Arts and Culture at Burton Barr Library. The
publication can be found at phoenix.gov/HISTORIC/histpubs.html. Also recently the HP Office also produced a new
two year (2004-06) update report on the City’s HP Program. It is available in hard copy format and at
phoenix.gov/HISTORIC/histreports.html.
Historic Preservation 4
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Housing ⎯ Kim Dorney, Director
Housing continued kim.dorney@phoenix.gov
Program Goal Key Services
The Housing Department provides Provide housing for eligible low- affordable housing. Provide tech-
and promotes diversified housing income families, seniors, and nical assistance to non-profits.
opportunities and enriches the persons with disabilities. Provide
quality of life for low to moderate rental assistance for low-income
income families, seniors and residents in the private housing
persons with disabilities by market. Provide home-ownership
developing, managing and opportunities. Provide financial
subsidizing affordable housing. assistance to increase
Phone 602-262-6794
Public Housing Delinquent Rent Rate
10%
8%
6%
4%
2%
0%
J A S O N D J F M A M J
FY 06/07 FY 07/08
Public Housing Occupancy Rate
120%
100%
80%
60%
40%
20%
0%
J A S O N D J F M A M J
FY 06/07 FY 07/08
Housing 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Housing ⎯ continued
Number of Families Processed Through
Applications and Information
800
700
600
# of Families
500
400
300
200
100
0
J A S O N D J F M A M J
FY 06/07 FY 07/08
Percent of Section 8 Certificates /
Vouchers Under Lease
120%
100%
80%
60%
40%
20%
0%
J A S O N D J F M A M J
FY 06/07 FY 07/08
Housing 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Housing ⎯ continued
P e r c e nt a ge of Se c t i on 8 B udge t A ut hor i t y U s e d
FY 2 0 0 7 - 2 0 0 8
120. 0%
110. 0%
100. 0%
90. 0%
80. 0%
70. 0%
60. 0%
50. 0%
40. 0%
30. 0%
20. 0%
10. 0%
0. 0%
Jul y Aug Sept Oct Nov Dec Jan Feb Mar ch Apr i l May June
Month 83.05%
Year To Date 86.74%
Number of Families Receiving Assistance
Through First-Time Homebuyers Programs
400
350
300
250
200
150
100
50
0
J A S O N D J F M A M J
FY 06/07 FY 07/08
Housing 3
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Housing ⎯ continued
Number of Affordable Rental Units Created
200
160
120
80
40
0
J A S O N D J F M A M J
FY 06/07 FY 07/08
Comments/Highlights
No Comments/Highlights were submitted for the month of July 2007.
Housing 4
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Human Services ⎯ continued Gloria Hurtado, Director
Human Services gloria.hurtado@phoenix.gov
Program Goal Key Services
The Human Services Department The department operates 17 senior centers, 165
provides comprehensive social Head Start classrooms, and four family services
services to improve the quality of centers. Human Services Department programs
life for Phoenix residents. provide a safety net of services to the community,
Services and programs reach a working to prevent homelessness, maintain
diverse population of Phoenix independent living, and keep at-risk youth in
residents from preschool children school. The department’s services extend a
participating in Head Start helping hand to residents in times of crisis or need. Phone 602-262-6666
programs to older adults attending
senior center activities.
Average Number of Community Volunteer
Number of Clients Served
Hours
30,000 25,000
26,000 20,000
22,000 15,000
Hours
C lients
18,000 10,000
5,000
14,000
0
10,000
J A S O N D J F M A M J
J A S O N D J F M A M J
FY 06/07 FY 07/08 FY 06/07 FY 07/08
Daily (Average) Number of
Reserve-A-Ride Passengers
1000
800
Passengers
600
400
200
0
J A S O N D J F M A M J
FY 06/07 FY 07/08
Human Services 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Human Services ⎯ continued
Senior Clients Receiving Daily Meals (Average)
3,000
2,500
2,000
Clients
1,500
1,000
500
0
J A S O N D J F M A M J
FY 06/07 FY 07/08
Number of Households Provided with Number of Households Provided with
Eviction and Foreclosure Utility Assistance Payments
Prevention Services
600 2,000
1,800
500
1,600
Assistance Payments
Prevention Services
1,400
400
1,200
300 1,000
800
200
600
400
100
200
0 0
J A S O N D J F M A M J J A S O N D J F M A M J
FY 06/07 FY 07/08 FY 06/07 FY 07/08
Human Services 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Human Services ⎯ continued
Downtown Homeless Population - Sheltered* Downtown Homeless Population-Unsheltered*
1
1 00
1000 700
900
600
800
700 500
Homeless
Homeless
600 400
500
400 300
300 200
200
100 100
0 0
J A S O N D J F M A M J J A S O N D J F M A M J
FY 06/07 FY 07/08 FY 06/07 FY 07/08
* Data represents a one day “Snapshot”
by the Police Department
Comments/Highlights
Community Services
Head Start staff met with representatives from the Department of Economic Security’s (DES) to outline procedural
steps in getting AHCCCS status information and health insurance coverage for Head Start children and their
families. The partnership will allow Head Start caseworkers to fax clients’ AHCCCS applications directly to DES
eligibility workers, eliminating the need to mail an application or visit a local DES office. Within minutes, DES
workers will conduct telephone interviews with clients and, if eligible, families will be provided health insurance
immediately.
Staff met with the Parks and Recreation Department to assist them in the development of a scholarship program
for families who do not have the ability to pay the registration fee for youth programs. Eligibility requirements for
Human Services Department’s (HSD) programs were shared and with this information, Parks and Recreation staff
were able to come to consensus on a recommended policy.
Senior Services Division
The founder and former administrator of the Senior Services Division, Helen Mary Drake, passed away on June
28, 2007. Ms. Drake worked for the City of Phoenix for over 25 years and was integral in the City’s provision of
services to all Phoenix older adults.
On July 11, 2007, approximately 50 participants at the Shadow Mountain Senior Center received training on Falls
Prevention. The training was provided by Mark Katz from Hearts of Joy Senior Care, Inc. The participants learned
a lot from the training and were asked to bring back their prescriptions for a medication review by a pharmacist on
July 25, 2007. Some medicines counter the benefits of others and may be the cause of falls.
Human Services 3
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Human Services ⎯ continued
Comments/Highlights Cont.
Community Services Division
For the time period of July 1, 2007, through July 31, 2007, the Watkins Overflow Shelter Program provided 4,705
bed nights of service for 347 people including 43 families (161 total family members) and 186 single females. The
total number of bed nights provided include housing in motels provided with Federal Emergency Shelter Grant and
GPF funds.
On July 10th, Community Services staff met with Arizona Public Services and the Neighborhood Services
Department to finalize the project proposal for reducing the number of utility disconnects and arrearages within a
targeted area. The project will focus on three groups within the 85032 code. The first group will comprise 20 owner
occupied housing units who will participate in a year long case management and weatherization program including a
comprehensive energy education component provided by NSD. A second group will receive only the energy
education component and a third group will be used as a control group and receive no project services. The
proposal will be presented for Council approval in early September.
Human Services 4
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Kris Sigfridson,
Information Technology ⎯ continued
Information Technology Acting Chief Information Officer
kristine.sigfridson@phoenix.gov
Program Goal Key Services
The Information Technology Operating departments with infor- Enterprise Application Develop-
Department (ITD) coordinates the mation processing through the ment and Maintenance,
use of information technology application and coordination of com- Technical Infrastructure Support,
across the various departments puter technology and procures, Data Center Operations, Radio
and agencies of Phoenix City manages, and maintains the City’s and Telephone Communications
government to ensure that radio, telephone, and computer Services, Geographic Infor-
accurate and timely information is network systems. mation System, Cable
provided to citizens, elected Communications Licensing and
officials, City Management, and Regulation, City-wide Tech-
staff. The Department provides nology Coordination and City-
City wide Technology Policies and
Standards Management.
Phone 602-262-4481
Critical Systems Availability Percentage
100%
99%
98%
97%
96%
95%
J A S O N D J F M A M J
Enterprise Data Netwo rk Enterprise Systems * Internet Service M icro wave Netwo rk Telepho ne Netwo rk
*Enterprise Systems = SAP, CHRIS, BRASS, Cashiering, Water Billing/History, TLR, GIS, INPHX, and PAYF.
Percentage of
On-Time Data Center Services
100%
99%
98%
97%
96%
95%
Jul. Sep. Oct. Dec. Jan. M ar. A pr. Jun.
FY 06/07 FY 07/08
Information Technology 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Information Technology ⎯ continued
Phoenix.gov (Internet) Inside Phoenix (Intranet)
Number of Visits* Number of Visits*
1,800,000 500,000
1,600,000
1,400,000 400,000
1,200,000
300,000
1,000,000
800,000
200,000
600,000
400,000 100,000
200,000
0 0
J A S O N D J F M A M J J A S O N D J F M A M J
FY 06/07 FY 07/08 FY 06/07 FY 07/08
*A "visit" is a continuous use of the website by a unique user, terminated after 30 minutes of inactivity.
E-Payment E-Payment
Number of Transactions Monthly Income
70,000 9,000,000
8,200,000
60,000
Thousands
7,400,000
50,000 6,600,000
5,800,000
40,000
5,000,000
30,000 4,200,000
3,400,000
20,000 2,600,000
1,800,000
10,000
1,000,000
0 200,000
J A S O N D J F M A M J J A S O N D J F M A M J
FY 06/07 FY 07/08 FY 06/07 FY 07/08
Information Technology 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Information Technology ⎯ continued
Number of Citycom Phone Calls Processed Number of Phoenix Maps
(Average Number Per Day) Online Sessions
150,000 16000
14000
125,000
12000
100,000
10000
75,000 8000
6000
50,000
4000
25,000 2000
0
0
J A S O N D J F M A M J
J A S O N D J F M A M J
FY 06/07 Internet FY 06/07 Intranet
Originating Calls Inco ming Calls FY 07/08 Internet FY 07/08 Intranet
To tal Calls
Number of Citizen Cable Complaints Number of Wireless Communication Repairs
100 Priority Repairs
300
75 240
180
50
120
25
60
0
0
Jul. Sep. Oct. Dec. Jan. M ar. A pr. Jun.
J A S O N D J F M A M J
FY 06/07 FY 07/08
FY 06/07 FY 07/08
Average Cycle Time of Wireless
Communication Repairs Priority Repairs
2.5
2
Hours
1.5
1
0.5
J A S O N D J F M A M J
FY 06/07 FY 07/08
Information Technology 3
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Information Technology ⎯ continued
Number of 800MHz Radios Deployed 800 MHz Radios Average Calls Per Day
(Quarterly) (Monthly)
80,000 100,000
70,000
80,000
60,000
50,000 60,000
40,000
30,000 40,000
20,000
20,000
10,000
0 0
Jul. - Sep. Oct. - Dec. Jan. - M ar. A pr. - Jun. J A S O N D J F M A M J
FY 07/08 FY 07/08
Comments/Highlights
No Comments/Highlights were submitted for the month of July 2007.
Information Technology 4
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Law ⎯ continued
Law Gary Verburg, City Attorney
gary.verburg@phoenix.gov
Program Goals Key Services: Prosecute criminal cases
The Law Department’s mission is Defend the City in all legal actions in Community Prosecution program
to provide high quality professional all courts
legal services to the City Manager, Prepare and/or review all City
City Council, 28 City departments, contracts
and all boards, commissions, and
functions. Advise and counsel City officials
It strives to effectively administer Collect all funds and money owed to
and prosecute criminal cases in an the City
impartial, fair, efficient and timely
manner. Phone 602-262-6761
CIVIL DIVISION CRIMINAL DIVISION
• Economic Development/Finance • Appeals Bureau
• Employment • Charging Bureau
• Land Use/Public Safety -Victim Services Unit
• Litigation • Community Prosecution Bureau
-Condemnation Unit -Diversion Unit
-Liability Defense Unit • Training and technology Unit
• Natural Resources -Domestic Violence Unit
• Procurement/City Clerk • Trial Bureau
• Transportation
Customer Satisfaction Survey Customer Satisfaction Survey
Civil Division* Criminal Division*
50 50
40 40
30 30
20 20
8.4 8.7 8.3 8.5
10 8.3 10 8.1
0 0
2002 2004 2006 2002 2004 2006
* Outside survey performed biannually * Outside survey performed biannually
Law 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Law ⎯ continued
Total Number of Cases Number of DUI Cases
Submitted Submitted
5000 1000
800
3750
600
2500
400
1250
200
0 0
J A S O N D J F M A M J J A S O N D J F M A M J
Number of Domestic Violence
Cases Submitted Number of Trials Held
800 75
600
50
400
25
200
0 0
J A S O N D J F M A M J J A S O N D J F M A M J
Law 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Law ⎯ continued
Number of Victims Assisted Number of Community/Civic
Meetings Attended
1600
1400 100
1200
80
1000
800 60
600 40
400
200 20
0 0
J A S O N D J F M A M J J A S O N D J F M A M J
Number of Appeals/Special
30
Action Pleadings Filed
25
20
15
10
5
0
J A S O N D J F M A M J
Jail Cost Savings from
Prostitution Diversion Program
$50,000
$40,000
$30,000
$20,000
$10,000
$0
J A S O N D J F M A M J
Law 3
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Law ⎯ continued
Jail Cost Savings from
Prostitution Solicitation Diversion
Program
$50,000
$40,000
$30,000
$20,000
$10,000
$0
J A S O N D J F M A M J
Number of Informal Meetings Where
Legal Counsel was Provided to
Departments
1000
800
600
400
200
0
J A S O N D J F M A M J
City Contracts Reviewed
800
600
400
200
0
J A S O N D J F M A M J
Law 4
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Law ⎯ continued
Comments/Highlights
No Comments/Highlights were submitted for the month of July 2007.
Law 5
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Phoenix Public Library ⎯ continued
Phoenix Public Library Toni Garvey, City Librarian
toni.garvey@phoenix.gov
Program Goal Key Services
To foster an informed and literate partner in the economic vitality of the The Library provides information
community with information re- city, supporting the information needs and resources that are relevant,
sources and works of the imagi- of the business community and accessible, and responsive to
nation. To that end, the Library working to create a highly-skilled, the intellectual needs and
will: create generations of readers, literate workforce; and offer a strong interests of the community.
sustaining children and their and vibrant physical and electronic
families as they make reading and presence in Phoenix, building and
libraries an integral part of their maintaining facilities and resources Phone 602-262-6157
lives; become the community’s that are integral to the life of the
information destination, the place community.
to start with any question; nurture
a lifelong passion for reading, self
improvement, intellectual discov-
ery and enlightenment; embrace
our City’s diversity, providing
opportunities to understand our
cultural heritage and to participate
fully in our community;
Library Visits Telephone Reference
1,000 35,000
900
30,000
800
700 25,000
600
V isito rs
20,000
C allers
500
400
15,000
300
200 10,000
100
5,000
0
Jul-Sep 2007 Oct-Dec 2007 Jan-Mar 2008 Apr-Jun 2008
0
In-person Electronic Jul-Sep 2007 Oct-Dec 2007 Jan-Mar 2008 Apr-Jun 2008
Registered Borrowers as a Percentage of Service
Area Population*
Phoenix 69%
Austin 62%
Tucson 0%
Long Beach 55%
San Antonio 39%
0% 10% 20% 30% 40% 50% 60% 70% 80%
*From Public Library Association 2005 Statistical Report, based on 2005 data.
Phoenix Public Library 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Phoenix Public Library ⎯ continued
Number of Items Circulated
1,600,000
1,400,000
1,200,000
1,000,000
800,000
600,000
400,000
200,000
0
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY 2006-07 FY 2007-08
Circulation per Library Visit
4.5
4
3.5
3
2.5
2
1.5
1
0.5
0
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY 2006-07 FY 2007-08 Burton Barr Central Library
Library Circulation Per Capita
10
9.5
9
8.5
8
7.5
Items
7
6.5
6
5.5
5
4.5
FY 2003-04 FY 2004-05 FY 2005-06 FY 2006-07
Desert Broom Library
Phoenix Public Library 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Phoenix Public Library ⎯ continued
Collection Turnover Rate*
Phoenix
Austin
Tucson
Long Beach
San Antonio
0 1 2 3 4 5 6 Teen Central - Burton
Barr Central Library
*Public Library Association 2005 Statistical Report, based on 2005 data.
Adjusted Cost per Item Circulated
3.5
3
2.5
2
1.5
1
0.5
0
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY 2006-07 FY 2007-08
Harmon Library
Adjusted Cost per Library Visit
$12.00
$10.00
$8.00
$6.00
$4.00
$2.00
$0.00
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY 2006-07 FY 2007-08
Phoenix Public Library 3
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Phoenix Public Library ⎯ continued
Comments/Highlights
CENTRAL LIBRARY ACTIVITIES
To the Moon and Beyond: On Thursday, July 5, more than 25 people attended “To the Moon and Beyond –
Comets” at Burton Barr Central Library. Participants learned about comets and meteors through discussion,
handouts and a make-your-own comet craft. Training for this program was provided by the Lunar and Planetary
Institute and the Goddard Space Flight Center.
Water Day: On Tuesday, July 10, more than 200 children attended the first Water Day at Margaret T. Hance Park.
Everyone stayed cool and participated in fun water activities. The program was sponsored by the Parks and
Recreation, Fire and Library Departments.
Exhibit: A new exhibit on the first floor of the Burton Barr Central Library highlights the art of woodcut. Austrian artist
and architect Hundertwasser’s (1928-2000) scarce and rare woodcuts are displayed alongside renowned American
Barry Moser’s classic woodcuts of Eudora Welty’s “Robber Bridegroom.” Also part of the display, a colorful
complement by pulp paper painting book artist Mary Fogarty renders an unusual visualization of Shakespeare’s
sonnets in “Colours of the Spirit.”
Wizard Rock Band: On Monday July 16, The Remus Lupins wizard rock band performed at Burton Barr Central
Library in the Pulliam Auditorium. The group entertained an audience of more than 120 with their Harry Potter-
themed music and encouraged everyone to read.
Naturalization Ceremony: On Friday, July 27, 49 individuals from 18 countries were naturalized by U.S. Citizenship
and Immigration Service District Director Robert Okin in the Pulliam Auditorium at Burton Barr Central Library. More
than 200 family members attended the ceremony hosted by Phoenix Public Library teen volunteers and Library Teen
Council members for the third year. The teens supported all aspects of the ceremony by writing and presenting a
poem, "Images of Freedom," serving refreshments, providing a children's activity corner, distributing Library
information, ushering, greeting, and organizing gift bags for new citizens and children.
BRANCH LIBRARY ACTIVITIES
Summer Reading Programs: Throughout the month, Phoenix Public Library celebrated the continuing Summer
Reading Program. At locations around the city, children attended programs encouraging them to read and to
participate in the summer reading incentive program. Programs included:
Ventriloquist Jerry Layne: More than 495 children and their parents attended presentations by comedian and
ventriloquist Jerry Layne at Acacia Library (750 E. Townley), Desert Sage Library (7602 W. Encanto Blvd.), Juniper
Library (1825 W. Union Hills), and Mesquite Library (4525 Paradise Village Pkwy.).
Harry Potter Magic Show: More than 490 children and their parents enjoyed the mystifying magic of Jolly Roger
at Mesquite Library, Palo Verde Library (4402 N. 51st Ave.), and Ocotillo Library (102 W. Southern).
“Lilian the Librarian Meets the Bad Boys of Books”: More than 630 children and their parents attended the
puppet show "Lilian the Librarian Meets the Bad Boys of Books" at Juniper Library, Mesquite Library, Burton Barr
Central Library, Ironwood Library (4333 E. Chandler Blvd.), and Ocotillo Library. The program featured well-known
storybook villains and a friendly librarian.
Franko’s Magic: More than 315 children and their parents enjoyed “Franko’s Magic and Juggling Spectacular at
Burton Barr Central Library, Palo Verde Library, and Desert Sage Library. Franko provided a perfect mix of magic,
comedy and juggling.
Anime @ Your Library: More than 170 children and their parents attended anime presentations with artist Bryan
Kilgore at Desert Sage Library, Ironwood Library, Yucca Library (5648 N. 15th Ave.), and Burton Barr Central
Library. Participants watched the creator of the comic strip “BreBre and Bj” draw exciting cartoons and anime.
Phoenix Public Library 4
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Phoenix Public Library ⎯ continued
Comments/Highlights Cont.
Catch BookBreath @ your Library: More than 340 children and their parents attended programs at Juniper
Library, Ironwood Library, and Yucca Library. They listened to stories, played games, and had fun singing with
BookBreath – the Library’s reading program mascot.
Bubble Fun: More than 240 children and their parents attended Bubble Fun at Palo Verde Library and Ironwood
Library. Everyone enjoyed making bubbles of different shapes and sizes.
Smoothie Making: More than 76 teens joined Scottsdale Culinary Institute Chef Larry Canepa in blending
smoothies using fresh and frozen fruit, yogurt and juices at Juniper Library, Palo Verde Library, Ironwood Library,
Harmon Library (411 W. Yavapai), and Desert Sage Library.
T-shirt Silk Screening: Forty teens joined Red Rohall as he demonstrated how to design and silkscreen t-shirts
at Ironwood Library and Burton Barr Central Library. The teens took home their mini-masterpieces.
Wildlife World Zoo: More than 470 children and their parents attended Wildlife World Zoo presentations at
Burton Barr Central Library and Juniper Library. Participants learned about different creatures and were
introduced to a chinchilla, bush baby, owl, python, and fox.
These programs were sponsored by The Arizona Republic and Arizona Diamondbacks, with additional support from
Harkins Theatres, Friends of the Phoenix Public Library, Sonic and State Farm Insurance, and assistance from Azar
Nuts, General Mills, Hershey’s, Jamba Juice, Nestlé, Poore Brothers, Subway and Whataburger.
Family Movie Night: On Thursday, July 5, Desert Sage Library hosted Family Movie Night, featuring “Shrek 2.”
More than 35 people enjoyed the movie and refreshments. On Thursday, July 12, more than 80 children, teens and
adults attended a showing of “High School Musical.” The programs were sponsored by Friends of the Phoenix Public
Library, Desert Sage Chapter, with refreshments provided by Wal-Mart.
“Wee Read!”: On Thursday, July 5, Yucca Library teen volunteers hosted “Wee Read!” for 25 children. Teen
volunteers, who have the skills and inclination, have been trained by staff to read to children between the ages of 3
and 7 years old in 30-minute sessions. The program has been very positively received by parents and caregivers.
Delicious Treat: Ice cream making at Harmon Library on Thursday, July 12 was a success! More than 40 children
spent the afternoon learning how to make ice cream using rock salt, ice, and milk, and created a delicious and cool
treat.
Story Time and Music Fun: On Thursday, July 12, Palo Verde Library hosted Story Time for more than 70 children
and their parents. Everyone listened to stories, music and tips on reading.
English Classes: On Tuesday, July 17, more than 25 adults attended the weekly ESL class at Ocotillo Library
sponsored by the Association of Community Organizations for Reform Now (ACORN). ACORN is the nation’s largest
community organization of low- and moderate- income families, working together for social justice and stronger
communities.
Phoenix Public Library 5
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Roxanne Song Ong, Chief Presiding Judge
Municipal ⎯ continued
Municipal Court Court
roxanne.song.ong@phoenix.gov
.
Key Services
Mission Statement
Adjudication of criminal, major
“Justice Through Excellence”
and minor traffic, environmental
With pride and integrity, we will and parking complaints, and
provide to all individuals: Equal providing orders of protection in
access, professional and impartial domestic disputes
treatment, and just resolution of all
Court matters.
Phone 602-262-6421
Caseload Clearance Rate*
120%
110%
Target 100%
90%
80%
70%
60%
50%
40%
30%
20%
J A S O N D J F M A M J
FY 07/08
* Measurements are for jury eligible, non-jury cases,
minor traffic cases, and civil non-traffic cases.
Customer Wait Time for File Retrieval
The Percentage of Jury Eligible Cases (for nonscheduled court appearances)
Adjudicated Within 180 Days >10 min,
100% 8-10 min, 3%
90% 4%
Target 4-7 min,
80%
70%
16%
60%
50%
40%
30%
20%
10%
J A S O N D J F M A M J
1-3 min,
FY 07/08 77%
Municipal Court 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Municipal Court ⎯ continued
Number of Jurors
Positive Juror Satisfaction Rating
(Monthly)
(Quarterly)
95%
2000
1600
1200
800
400
0
J A S O N D J F M A M J
FY 06/07 FY 07/08
Number of Visitors to the Court
through Full Security Screening
(Monthly)
100,000
90,000
80,000
70,000
60,000
50,000
40,000
30,000
20,000
10,000
J A S O N D J F M A M J
FY 06/07 FY 07/08
Municipal Court 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Municipal Court ⎯ continued
Protective Orders Granted
(Monthly)
300
250
200
number
150
100
50
0
J A S O N D J F M A M J
FY 06/07 FY 07/08
Average "Hold Time" for Incoming Information
Telephone Calls To The Customer Call Center
20
16
Insert photo here 12
Minutes
8
4
0
J A S O N D J F M A M J
FY 06/07 FY 07/08
Gross Court Receipts – Including Surcharges
Received for the State
(Monthly)
$5,000,000
$4,000,000
$3,000,000
$2,000,000
$1,000,000
$0
J A S O N D J F M A M J
FY 06/07 FY 07/08
Municipal Court 3
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Municipal Court ⎯ continued
Comments/Highlights
Thirty-four of the petitions requested for Protective Orders were processed through video phones during the month of
July.
Of the 1,152 citizens that completed juror orientation in July, 317 (28%) were randomly selected for a jury panel of
which 105 were impaneled on a jury.
On July 6, 2007 Bill McComas coordinated a tour of the Municipal Court for the three new Management Interns with
the City Manager’s Office. Carl Cephas, Jahaziel Linare and Rebecca Velarde were escorted throughout different
areas of the courthouse which included the Police Department’s Court Services Division in the basement, the
Customer Service Center, the Jury Assembly room, the MVD, the Security Camera room and the Administrative
area. The interns also had an opportunity to meet with Chief Presiding Judge Song Ong. Judge Song Ong gave the
interns an orientation and explained the type of work that is performed at the Phoenix Municipal Court.
On July 10, 2007, 35 middle school students from Mark T. Atkinson, Frank Borman, Desert Sands and Estrella
Schools toured the Municipal Court. These children are participating in the program called Phoenix, Wake Up! This
program was created after a four-year old died in a drive-by shooting in Phoenix. Wake Up! is aimed at preventing
youth gang involvement. School resource officers promote healthy alternatives to violence and teach conflict
resolution. The children also had an opportunity to participate in a mock trial administered by Chief Presiding Judge
Song Ong.
On July 13, 2007, 45 students from Arizona State University’s Cesar E. Chavez Leadership Institute toured the
Municipal Court. Cesar E. Chavez Leadership Institute is a week long program where high school aged students
from all over Arizona learn about leadership. Judge Ybarra and Judge Dominguez welcomed the children into their
courtrooms and explained to the students what their role is with the City Of Phoenix Municipal Court.
On July 18, a survey rating customer satisfaction was administered on-site at the Phoenix Municipal Court from 9:00
a.m. to 2:30 p.m. The purpose of the survey was to determine how court users rate the court's accessibility and its
treatment of customers in terms of fairness, equality, and respect. When completing the surveys customers had the
opportunity to choose a rating between 1 and 5. A score of 1 meant the customer strongly disagreed while a 5 meant
they strongly agreed. For the fifteen questions asked, each had an average score of at least 4 out of a possible 5.
Phoenix Municipal Court’s average score for all questions was a very respectable 4.26, or 85% “Agree” or “Strongly
Agree”. A total of 410 citizens participated by completing the questionnaire. Included in the 410 responses, were 85
surveys that were completed in Spanish.
Municipal Court 4
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Neighborhood Services ⎯ continued Jerome E. Miller, Director
Neighborhood Services jerome.miller@phoenix.gov
Program Goal Key Services Department Vision
To preserve and improve the Neighborhood Preservation/Code En- A dynamic, committed partner in
physical, social, and economic forcement, Housing Rehabilitation, building vibrant neighborhoods.
health of Phoenix neighborhoods, Lead Hazard Control Program,
support neighborhood self-reliance, Neighborhood Coordination,
and enhance the quality of life of Community Development Block Grant
residents through community- Program, Graffiti Abatement,
based problem-solving, neighbor- Neighborhood Fight Back Program,
hood-oriented services, and Neighborhood Economic
public/private cooperation. Development, Neighborhood Initiative
Area/ Redevelopment Area Plan Phone 602-262-7344
Implementation.
Neighborhood Preservation
Average Overall Case Cycle Time
120
100
Calendar Days
80
60
40
20
0
J A S O N D J F M A M J
FY 06/07 FY 07/08
Neighborhood Preservation Average Administrative Neighborhood Preservation Average Adjudicated Case Cycle
Case Cycle Time Time (Civil Citations and Criminal Court Cases)
350
350
300
300
250
Calendar Days
250
Calendar Days
200
200
150
150
100
100
50
50
0
0
J A S O N D J F M A M J
J A S O N D J F M A M J
FY 06/07 FY 07/08
FY 06/07 FY 07/08
Neighborhood Preservation Average Standard
Case Cycle Time
100
80
Calendar Days
60
40
20
0
J A S O N D J F M A M J
FY 06/07 FY 07/08
Neighborhood Services 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Neighborhood Services ⎯ continued
Neighborhood Preservation Average Response Time Neighborhood Preservation Average Response Time
From First Call to Inspection* From First Call to Initial Inspection**
(Occupied/Non-Hazard Cases) (Vacant/Non-hazard/Other Non-prenotification)
12
35
30 10
Calendar Days
Calendar Days
25 8
20 6
15
4
10
5 2
0 0
J A S O N D J F M A M J J A S O N D J F M A M J
FY 06/07 FY 07/08 FY 06/07 FY 07/08
*Response time allows for provision of a pre-notification **Potential hazard cases are inspected on the same day
period. the complaint is received.
Neighborhood Preservation Total Neighborhood Preservation Total
Cases Opened Cases Resolved
12000 12000
10000 10000
8000 8000
6000 6000
4000 4000
2000 2000
J A S O N D J F M A M J J A S O N D J F M A M J
2006/07 2007/08 2006/07 2007/08
Residents Assisted through Neighborhood Preservation Customer Service Line (Telephone)
16000
14000
12000
10000
8000
6000
4000
2000
0
J A S O N D J F M A M J
'07 '07 '07 '07 '07 '07 '08 '08 '08 '08 '08 '08
English Spanish
Neighborhood Services 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Neighborhood Services ⎯ continued
Total Graffiti Removed
9,000
8,000
Number of Sites
7,000
6,000
5,000
4,000
3,000
2,000
Properties Acquired/Demolished/Redeveloped for 1,000
Neighborhood Revitalization Purposes J A S O N D J F M A M J
80
FY 06/07 FY 07/08
70
60
Properties
50
40
30
20 Residential Infill Units Completed
80
10
0
1st 2nd 3rd 4th 60
Number of Units
Acquired Redeveloped Demolished
40
20
0
Jul-Sep Oct-Dec Jan-Mar Apr-Jun
FY 06/07
Tool Lending For Neighborhood Clean-Ups Neighborhood Associations Listed
55 3000
50
Number of Clean-ups Assisted
45 2400
40
35 1800
30
25
1200
20
15
10 600
5
0 0
J A S O N D J F M A M J J A S O N D J F M A M J
FY 06/07 FY 07/08 06/07 07/08
Neighborhood Services 3
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Neighborhood Services ⎯ continued
Properties Brought into Compliance with the
Housing Units Rehabilitated
Neighborhood Preservation Ordinance Through
150 Rehabilitation
50
125
40
Housing Units
100
30
75
20
50
10
25
0 0
J A S O N D J F M A M J J A S O N D J F M A M J
FY 06/07 FY 07/08 FY 06/07 FY 07/08
Homes Tested for Lead Homes With Lead Hazards
1000
That Were Remediated
1400
900
1200 800
1000 700
Homes
600
800
500
600
400
400 300
200 200
100
0
0
J A S O N D J F M A M J
J A S O N D J F M A M J
Program Total to Date
Program Total to Date
Neighborhood Services 4
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Neighborhood Services ⎯ continued
Public and Private Investment in Commercial and
Residential Projects (FY 2006-2007)* Non-Profit/ Neighborhood Organizations Receiving
Private Technical/Capacity Building Assistance
Investment (Year-To-Date)
100% 300
250
200
Agencies
150
100
Public Share
0% 50
0
*Total Investment = $1,447,663 2006-07 2007-08
Dollar Value* of Infrastructure and Enhancement
Projects Completed in Neighborhoods (YTD)
Residents Receiving Training $2,250,000
$2,000,000
7500
$1,750,000
6000 $1,500,000
$1,250,000
Residents
4500 $1,000,000
$750,000
3000 $500,000
$250,000
1500
$0
0 FY 06/07 FY 07/08
J A S O N D J F M A M J
Infrastructure Enhancement
FY 06/07 FY 07/08
*Some figures are based on estimates.
Landlords and Tenants
Receiving Counseling Services
1800
1600
1400
Landlords/Tenants
1200
1000
800
600
400
200
0
J A S O N D J F M A M J
FY 06/07 FY 07/08
Neighborhood Services 5
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Neighborhood Services ⎯ continued
Comments/Highlights
Shopping Cart Program Media Coverage. On July 9, NSD staff, Greg Coylar of Arizona Cart Retrieval Services, and
Councilwoman Peggy Neely hosted a press conference on the Shopping Cart Retrieval Program. The press
conference aired that night on several nightly news stations throughout the valley. The Arizona Republic also
highlighted the new program by highlighting the new hotline and email address for complaints. As a result, the
number of complaints received this week increased to 91, surpassing the total number for the month of June at 52
complaints.
Independent California Cities Association. NSD Graffiti Busters staff represented the city of Phoenix and NSD at the
Independent Cities Association's 47th Annual Seminar in San Diego, July 12-15. The Independent Cities Associations
represents 53 cities in California. At the seminar, staff presented on Phoenix's comprehensive approach to controlling
graffiti.
Fabulous 4th of July Event. NSD Neighborhood Preservation staff worked the city of Phoenix sponsored Fabulous 4th
fireworks display at Steele Indian School Park on July 4, 2007 from 5:00 p.m. to 9:30 p.m. Staff was responsible for
the mobile/street vending issues around the park area and made contact with approximately 33 unauthorized vendors
who all left the area after the educational contact.
National Housing & Redevelopment Officials (NAHRO) Conference. NSD staff attended the NAHRO Conference in
Chicago, IL on July 19-22, 2007 to receive this year’s awards and staff the Awards Showcase to provide information
on the NSD projects which were awarded. NSD received Awards of Merit for the Neighborhood Resource Center,
the Village Center Neighborhood Initiative Area and the Substantial Housing Rehabilitation/Healthy Homes
Demonstration Project Program Partnership. The Neighborhood Resource Center was also selected for a NAHRO
Award of Excellence.
Save Our Homes Town Hall. On July 31, several NSD staff attended an ACORN sponsored a town hall for residents
providing information on scams/fraud protection, how to find a good lender, reading the mortgage contract and how to
protect against predatory lending. Other presenters included Representative Steve Gallardo-District 13, Rob Stamp
from the Arizona Attorney General’s office, and Garrett Watkins with Bonnett, Fairbourn, Friedman & Balint law firm.
Neighborhood Services 6
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Organizational Indicators ⎯ continued
Organizational Indicators
During fiscal year 07/08, the City
reviewed and updated all
City of Phoenix • We each do all we can. organizational indicators with the
Vision and Values • We learn, change, and improve. most current and accurate
information available. In some
• We are dedicated to • We focus on results. cases, data from prior years has
serving our customers. • We make Phoenix better! been updated and may not be
• We value and respect comparable to past issuances of
• We work with integrity. the City Manager’s Executive
diversity.
Report. All Indicators with
• We work as a team. Any questions or want more information? monetary information are shown
Call (602) 495-7797 e-mail in actual dollars. No adjustment
barbara.coppage@phoenix.gov for inflation has been made.
PUBLIC SAFETY
Property Crimes per 1,000
(Burglary, Theft, Auto Theft)
Police Emergency Response Time 100
(Minutes from Receipt of Call)
8 80 72.0 70.8 70.9
66.1
60.5
6 60
5.58 5.47 5.68 5.63
5.38
4 40
2 20
0 0
01/02 02/03 03/04 04/05 05/06 01/02 02/03 03/04 04/05 05/06
Violent Crimes per 1,000
(Homicide, Sexual Assault, Fire Response Time (Minutes)
Robbery, Aggravated Assault)
10 8
7.7
8 7.1 7.0 7.0 7.2
6 4.93 5.08 5.22
4.68 4.72 4.78
6
4 4
2
2
0
01/02 02/03 03/04 04/05 05/06 0 01/02 02/03 03/04 04/05 05/06 06/07
Organizational Indicators 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Organizational Indicators ⎯ continued
NEIGHBORHOODS
Percent of Cases Resolved
Voluntarily
100% 88.6% 85.8% 86.7% 87.1% 86.0%
Preservation Case Cycle Time (Days)
100
80%
80 67
59 61 60%
53 56
60
40%
40
20%
20
0 0%
02/03 03/04 04/05 05/06 06/07 02/03 03/04 04/05 05/06 06/07
TRANSPORTATION
Riders Satisfied With Transit Passenger Boardings Per Mile
System*
100% 88%
86% 84%
4
80%
64%
3 2.46 2.53
60% 2.38 2.33
40% 2
20% 1
0% 0
*
2003 2004 2005 2006 01/02 02/03 03/04 04/05 05/06*
* 2003 data is reported for valley wide, the *Data is reported on a 1 year lag time.
rest are for Phoenix only.
Organizational Indicators 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Organizational Indicators ⎯ continued
TRANSPORTATION
Traffic Collisions Number of Minutes for Commute to
w ith Injuries Work or School
Per 1,000 Population 30 27.8
12 25.3 26.0
9.94 23.2
9.33 9.11 21.5
8.82
9 8.24 19.7
20
6
10
3
0 0
01/02 02/03 03/04 04/05 05/06 2002 2003 2004 2005 2006 2007
CITIZEN PARTICIPATION
Citywide Election
Voter Turnout as a % of Registered
25% Voters
21.10%
20%
15.75%
15% 13.90%
12.00%
10.00%
10%
5%
0%
Mar 2002 Sep 2003 Mar 2005 Sep 2005 Mar 2006
Organizational Indicators 3
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Organizational Indicators ⎯ continued
ECONOMIC DEVELOPMENT
Value of Residential Construction
(Billions)
Unemployment Rate $4.0
8% $2.92
6.60% $3.0 $2.69
6.10% $2.45
6% 5.10% $2.12
4.70%
4.10% $2.0 $1.55
4% $1.24
$1.0
2%
0% $0.0
2002 2003 2004 2005 2006 01/02 02/03 03/04 04/05 05/06 06/07
*Source: U.S. Department of Labor Bureau of Labor Statistics
Value of Commercial Construction
(Billions)
$2.0 $1.84
$1.54
$1.5 $1.37
$1.10
$1.01
$1.0
$0.5
$0.0
01/02 02/03 03/04 04/05 05/06
Organizational Indicators 4
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Organizational Indicators ⎯ continued
YOUTH AND RECREATION
Recreation Users at Public Library Visitors Served (Millions)
Facilities (Millions)
50 5.0 4.33 4.28 4.35
4.27 4.24
37.84 38.96
40 34.17 35.73 34.16 4.0
31.34
30 3.0
20 2.0
10 1.0
0 0.0
01/02 02/03 03/04 04/05 05/06 06/07 01/02 02/03 03/04 04/05 05/06
Youth Participation in After
School/Summer Recreation
Programs (Millions)
10
8 7.12 7.09 7.21 6.98
6.74
6
4 2.91
2
0
01/02 02/03 03/04 04/05 05/06 06/07*
* The Parks and Recreation Department began using an
automated system to track participation statistics, which has
resulted in some significant differences in participation statistics
from prior years.
Organizational Indicators 5
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Organizational Indicators ⎯ continued
ENVIRONMENT
Days Air Pollution Was Above Federal
Standards: Phoenix Metro Area
40
30 8*
12*
20
27**
10 6 19**
2 4 3
0
2001 2002 2003 2004 2005 2006
Particulates Carbon Monoxide Ozone
* A more stringent ozone standard, effective in 2005.
** Drought contributed to higher particulate levels.
Data is reported on a calendar year basis.
Acres of Developed/Undeveloped Acres of Mountain Parks
Parks per 1,000 Population per 1,000 Population
25.0
6.0 5.54 5.41 5.35 5.23 20.1 19.28 18.86 18.66
20.0
4.0 15.0
10.0
2.0
5.0
0.0 0.0
03/04 04/05 05/06 06/07 2003 2004 2005 2006
undeveloped developed
Organizational Indicators 6
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Organizational Indicators ⎯ continued
CNG Gallons Used by City Vehicles
Citywide Energy Expenditures
1,000,000 (In Millions)*
769,127 772,205 $80
800,000 719,640 65.90
594,352 $60 54.97
600,000 520,641 46.54 48.37
44.78
$40
400,000
200,000 $20
0 $0
02/03 03/04 04/05 05/06 06/07 02/03 03/04 04/05 05/06 06/07
GOVERNMENT SERVICES
Total Employees per 1,000
Citizens Satisfied w ith Government Population Whose Salaries Are
Services Paid By Tax Supported Dollars
10.0 8.9
100% 89% 91% 89% 8.6 8.5 8.8 8.7
87%
8.0
80%
6.0
60%
4.0
40%
20% 2.0
0% 0.0
01/02 02/03 03/04 04/05 05/06
2000 2002 2004 2006
Survey performed every other year.
Organizational Indicators 7
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Organizational Indicators ⎯ continued
City's Cost Per Resident*
$1,500
$1,116 $1,203 $1,144 $1,204 $1,237
$1,000
$500
$0
01/02 02/03 03/04 04/05 05/06
General Funds Total Funds
Organizational Indicators 8
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Parks and Recreation ⎯ continued
Parks and Recreation Sara Hensley, Director
sara.hensley@phoenix.gov
Program Goal Key Services
The Parks and Recreation that will cultivate a wholesome sense Park Services, Recreation
Department provides and of civic pride and social responsibility. Services.
maintains a diverse Parks and
Recreation system available and
accessible to all which will
contribute to the physical, mental,
social, and cultural needs of the
community and permit outlets
Phone 602-262-6862
Overall Recreation Services* Golf Rounds Played
6,000,000
5,400,000 50,000
4,800,000
4,200,000 40,000
Participants
3,600,000
Rounds
3,000,000 30,000
2,400,000
1,800,000
* 20,000
1,200,000
10,000
600,000
0 0
J A S O N D J F M A M J J A S O N D J F M A M J
FY 06/07 FY 07/08
FY 06/07 FY 07/08
Youth Development Programs
50,000
45,000
40,000
35,000
Participants
30,000
25,000
20,000
15,000
Papago Golf Course
10,000
5,000
0
After School/Summer
J A S O N D J F M A M J
Recreation Programs*
1,000,000
FY 06/07 FY 07/08
900,000
800,000
700,000
Participants
600,000
500,000
400,000
300,000
200,000
100,000 *
0
J A S O N D J F M A M J
FY 06/07 FY 07/08
* Participants figures are estimates
Parks and Recreation 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Parks and Recreation ⎯ continued
Cost of Maintenance Per Acre
FY 06/07 FY 07/08
Developed Parks
$900
$800
$700
Telephone Pioneer Cancer Survivors Park
$600
Park Playground
$500
$400
$300
$200
$100
$0
J A S O N D J F M A M J
See comments/highlights for acreage details
Undeveloped Parks
$250
$200
$150
$100
$50
$0
J A S O N D J F M A M J
See comments/highlights for acreage details
Cost of Maintenance Per Acre - Mountain Parks
Squaw Peak Park Trail $25
$20
$15
$10
$5
$0
J A S O N D J F M A M J
See comments/highlights for acreage details
Parks and Recreation 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Parks and Recreation ⎯ continued
Quarterly Reports
Grant Dollars Received Number of Volunteer Hours*
900000 90000
800000 80000
700000 70000
600000 60000
500000
Hours
50000
400000 40000
300000 30000
200000
20000
100000 10000
0
0
1st 2nd 3rd 4th
1st 2nd 3rd 4th
FY 06/07 FY 07/08
FY 06/07 FY 07/08
Acres of Developed Parks
Per 1,000 Population
3.5
3
2.5
2
Acres
1.5
1
0.5
0
1st 2nd 3rd 4th
Steele Indian School Park FY 06/07 FY 07/08
* Figures are estimates
Recreation*
Cost Per Participant
$3
$2
*
$1
$0
J A S O N D J F M A M J
FY 06/07 FY 07/08
Telephone Pioneer Pool
Parks and Recreation 3
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Parks and Recreation ⎯ continued
Golf
Cost Per Participant
$50
$40
$30
$20
$10
$0
J A S O N D J F M A M J Aguila Golf Course
FY 06/07 FY 07/08
* Figures are estimates
Comments/Highlights
The Parks and Recreation Department has begun using an automated system to track participation statistics. This
system provides consistently collected information citywide, and has resulted in some significant differences in
participations statistics from prior years. Total Parks and Recreation participation for July 2007 decreased to
1,916,089 compared to last year’s figure of 3,465,556.
Developed Parks: 4,482.36 acres
Undeveloped Parks: 3,857.76 acres
Preserves/Desert Parks: 29,719.33 acres
Golf rounds increased to 20,224 compared to 18,246 for the same month last year.
The 23rd annual Light Up the Sky Festival was held at Maryvale Baseball Park on July 3. This free celebration
featured games, inflatable rides, and special activities for kids, informational booths, community groups, and a
spectacular fireworks display.
The 22nd annual Fabulous Phoenix 4th was held at Steele Indian School Park on July 4. This one-day festival,
included multiple entertainment stages, a wide variety of food and drink vendors, kids rides and activities, and one of
the largest fireworks displays in the Southwest.
A youth camp and an adult camp were held July 6-8, at Camp Colley. Paddle Sports Programming was the theme of
the trips. Activities included canoeing instruction, canoeing at a local reservoir, hiking, fossil hunting, and a trip to the
fire tower.
The department invited youth between the ages of 8-17 to hit the greens this year and to participate in free golf
lessons at six City golf courses. The program is designed to encourage and instruct young golfers of all abilities
(beginner, intermediate, and advanced). Qualified golf professionals provided a fun and enjoyable learning
environment designed to stimulate interest in the game. Session two began July 9.
On July 14 Steele Indian School Park continued its 2007 Concert Under the Stars series at its popular outdoor
amphitheater. This concert featured Western Electric Band, a 5-piece Country Western Band Music lovers brought
blankets, lawn chairs, and picnic baskets and enjoyed a music-filled evening with family and friends. Refreshments
were also available.
Parks and Recreation 4
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Parks and Recreation ⎯ continued
Comments/Highlights Cont.
A fun evening of Night Flight Golf was offered July 28 at two of the City’s golf courses. The golf courses were lined
with glow lights and players received a glow necklace and glow ball. Each foursome received a flashlight to wave
up the next foursome.
All 29 City pools were open daily for general swim in July. Classes were offered with instruction in water safety,
water aerobics, diving, and stroke development. Team programs included swim team, dive team, synchronized
swimming, and water basketball.
Several day camps and one-day workshops were available for youth. Shemer Art Center and Museum held a two-
week Summer Art Encounters program. Kids created and produced their own works of art using everything from
printmaking to ceramics. South Mountain Environmental Education Center offered a day camp. Participants
learned about the ecology of the Sonoran Desert, the unique plants and animals that inhabit the preserves,
archaeology, camping, and outdoor survival. Cool activities and crafts, balloon art, and bike repair were among the
one-day workshops offered.
Ongoing recreation events at various locations include a walking group, ballet classes, aerobics, ballroom dancing,
line dancing, bingo, and music hour sing-a-longs.
Parks and Recreation 5
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Personnel ⎯ Department
Personnelcontinued Janet Smith, Personnel Director
janet.smith@phoenix.gov
Department Statement Key Services
The Personnel Department Employee testing and recruitment,
partners with departments and safety, training and development,
employees to hire, compensate, classification and compensation,
support, and develop a diverse benefits, labor relations, employee
workforce that is dedicated to assistance and wellness programs,
delivering high-quality services to records and placement, and
the community. automated support. Phone 602-534-3467
Annualized Employee Turnover Rate
(Regular, Full-time Employees)
9.00%
6.87%
6.52%
6.70% 6.75%
6.00%
3.00%
st
1 Qtr 06/07 2nd Qtr 06/07 3rd Q 06/07 4th Qtr 06/07 1 Qtr 07/08
st 2nd Qtr 07/08 3rd Qtr 07/08 4th Qtr 07/08
(Jul/A ug/Sep) (Oct/No v/Dec) (Jan/Feb/M ar) (A pr/M ay/Jun) (Jul/A ug/Sep) (Oct/No v/Dec) (Jan/Feb/M ar) (A pr/M ay/Jun)
Average Work Days for Recruitment from Opening to Creation of Eligible List
(Note: No New Data Until the End of a Quarter)
1st Qtr 06/07 2nd Qtr 06/07 3rd Qtr 06/07 4th Qtr 06/07 1st Qtr 07/08 2nd Qtr 07/08 3rd Qtr 07/08 4th Qtr 07/08
(Jul/Aug/Sep) (Oct/Nov/Dec) (Jan/Feb/Mar) (Apr/May/Jun) (Jul/Aug/Sep) (Oct/Nov/Dec) (Jan/Feb/Mar) (Apr/May/Jun)
Average Work Days 24.0 22.7 21.4 22.5
(open to creation of
eligible list)
Number of Recruitments 296 317 276 307
Number of Applications 14,937 15,042 15,776 16,598
Average Work Days from Vacancy to Fill Date*
(Monthly)
200
160
120
96
80
40
0
J A S O N D J F M A M J
Includes hiring departments’ time to prepare requisition materials, recruitment application
process, and hiring departments’ selections process. Personnel 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Personnel ⎯ continued
Number of Participants in Employee Development-
Sponsored Classes *
14,000
12,000
10,000
8,599
8,000 7,571
6,000
4,000
2,000
470
0
FY 05/06 FY 06/07 07/08 FYTD
*Numbers do not reflect training sponsored by other departments/functions such as computer
training, SAP, CHRIS, and other department-specific training. Training related to the Language
Program is reported separately.
Number of Participants in the Language Program *
1200
1000
800
574
600
479
400
200
0
Fall 06 Spring 07 Fall 07 Spring 08
*Number includes Cultural Awareness Workshops
Average Customer
Satisfaction with
Training Classes
2007/08
3.68
(4.0 scale)
Personnel 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Personnel ⎯ continued
Employees Participating In Tuition/Seminar/Membership
Reimbursement Program
6,000
5,000
4,169 4,206
4,000
3,000
2,000
1,000
220
0
FY 05/06 FY 06/07 07/08 FYTD
Employee Grievances – 2007-08
FY FYTD
2006-07 2007-08
Grievances resolved by Labor Management (Step 3.5) 9 2
Grievances decided by the Grievance Committee (Step 4.0) 13 0
*Due to recent development of a new tracking process, there are no comparable data for fiscal year 2002-03.
Number of Industrial Injury Claims Filed
Per 200,000 Hours Worked* (Monthly)
30
25
20
15.27
14.52
14.31
14.38
14.16
14.14
13.14
12.73
12.86
12.44
11.98
11.15
15
9.30
10
5
0
J A S O N D J F M A M J
FY 06/07 FY 07/08
*Based on 100 employees working a full year.
Personnel 3
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Personnel ⎯ continued
Number of Days Lost to Industrial Injuries
Per 200,000 Hours Worked* (Monthly)
300
275
250
225
200
142.33
130.54
175
124.16
119.29
110.28
104.03
113.2
150
102.21
96.36
125
86.57
75.99
100
69.2
75
41.8
50
25
0
J A S O N D J F M A M J
FY 06/07 FY 07/08
*Based on 100 employees working a full year.
Cost of Personnel Services
Per City Employee (Monthly)*
FY 07/08 $78.15
FY 06/07 $79.90
$0 $20 $40 $60 $80 $100 $120
Figure based on the actual budget, rather than the estimated budget.
Comments/Highlights
No Comments/Highlights were submitted for the month of July 2007.
Personnel 4
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Phoenix Convention Center Center
Phoenix Convention ⎯ continued Jay Green, Director
jay.green@phoenix.gov
Program Goal Key Services
The mission of the Phoenix Attracting, planning and staging an The Phoenix Convention Center
Convention and Theatrical optimum mix of show activity to provides oversight of the following
Facilities Department is to help generate positive economic venues:
make downtown a premier development, support community Phoenix Convention Center
destination through our presence efforts, provide cultural enrichment, Orpheum Theatre
and activities and to serve as a and to maximize activity in the
catalyst for ongoing downtown downtown area. Symphony Theatre
revitalization. Herberger Theatre
Phone 602-262-5040
Direct Spending Impact of Tradshows and Conventions*
$ 800
$ 700
$ 600
$ 500
$ 400
$ 300
$ 200
$100
$0
Jul Aug Sept Oct Nov Dec Jan Feb Mar April May June
FY 2006-07 $10.74 $1.74 $20.10 $2.61 $9.00 $2.37 $31.83 $14.29 $20.10 $6.53 $3.63 $725.50
FY 2007-08 $2.67
* July 2006 total convention delegate count was substantially larger at 7,400 than in July 2007 at 1,840, which is why
the economic impact is considerably larger in 2006 than in 2007. July 2006 was the opening of the West Building and
PCC hosted several unusually large conventions during that month, which skewed the delegate comparison between
2006 and 2007. The South Building was closed for renovations, so our ability to host larger conventions was
restrained in 2007.
Convention and Theatrical Facilities - 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Phoenix Convention Center ⎯ continued
Percent Of Square Foot Utilization*
70%
60%
50%
40%
30%
20%
10%
0%
July Aug Sept Oct Nov Dec Jan Feb Mar April May June
FY 2006-07 16% 21% 42% 49% 61% 19% 44% 59% 64% 31% 33% 18%
FY 2007-08 22%
•Industry standard for capacity
occupancy is 65%.
Total Convention Center Attendance
140,000
120,000
100,000
80,000
60,000
40,000
20,000
0
July Aug Sept Oct Nov Dec Jan Feb Mar April May June
FY 2006-07 14,300 38,068 33,705 55,830 54,839 42,625 129,909 52,110 39,721 35,902 18,252 14,510
FY 2007-08 9,947
Convention and Theatrical Facilities - 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Phoenix Convention Center ⎯ continued
Orpheum Theater Orpheum Theater
Number of Performances Total Theater Attendance
25 20,000
18,000
20 16,000
14,000
15 12,000
10,000
10
8,000
6,000
5
4,000
0 2,000
July Aug Sept Oct Nov Dec Jan Feb Mar April May June 0
July Aug Sept Oct Nov Dec Jan Feb Mar April May June
FY 2006-07 2 8 8 10 7 14 18 21 16 17 16 9
FY 2006- 07 1,413 4,753 2,862 6,274 3,519 14,041 12,653 18,293 15,183 10,833 12,483 5,224
FY 2007-08 2 FY 2007- 08 2,552
Convention and Theatrical Facilities - 3
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Phoenix Convention Center ⎯ continued
Symphony Hall Symphony Hall
Number of Performances Total Theatre Attendance
50 60,000
50,000
40
40,000
30
30,000
20 20,000
10,000
10
0
July Aug Sept Oct Nov Dec Jan Feb Mar April May June
0 FY 2006-07 0 0 9,965 22,014 29,16053,253 23,930 17,91323,391 11,763 25,06411,376
July Aug Sept Oct Nov Dec Jan Feb Mar April May June
FY 2007-08 3,916
FY 2006-07 0 0 11 21 21 32 19 15 20 11 19 11
* Symphony Hall closed for renovation 06/07.
FY 2007-08 3
Convention and Theatrical Facilities - 4
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Phoenix Convention Center ⎯ continued
PARKING SERVICES
Number Of Cars Parked Parking Revenue
(In Thousands)* (In Thousands)*
140.0 $900
$800
120.0
$700
100.0 $600
80.0 $500
60.0 $400
$300
40.0
$200
20.0 $100
0.0 $0
July Aug Sept Oct Nov Dec Jan Feb Mar April May June July Aug Sept Oct Nov Dec Jan Feb Mar April May June
FY 2006-07 77.1 90 74 71 73 61 102 94 133 131 133 104 FY 2006-07 $456 $580 $359 $501 $361 $649 $755 $549 $805 $848 $790 $759
FY 2007-08 72 FY 2007-08 $459
* Includes all GPF and PCP Garages *Cash basis, includes all GPF and PCP funds.
* Excludes Monthly Card Holders
Comments/Highlights
I. EXPANSION
North Building
Lower Exhibition Hall
This level has a lot of ongoing activity. Currently, crews are working in the dock area preparing the sub-grade for
concrete and have placed the forms for the next pour. The mechanical teams are working on the north side of the
project, installing drains for the adjacent bathrooms. They also have teams working in the exhibition hall, installing the
ductwork and sprinkler piping. Crews are spraying the K-13 acoustical treatment on the last portion available until the
steel installation is completed. The framing crews have installed studding on both ends of the hall and drywall has
been positioned on one portion.
100 Level
This level is a flurry of activity with all disciplines working. The framing crews have completed the available areas on
the floor and have now shifted their efforts to the exterior. Crews are installing the studding along the Washington
Street exposure. Conduit is being run by several trades. Electricians have completed most of their conduit with the
building automation and fire systems not far behind. The carriers in the bathrooms have been set and support piping
is being installed. One visible milestone is the placement of the first escalators on this level.
200 Level
Work on this level is beginning to ramp up. The framing crews have completed a majority of the framing available.
Working close behind them, the electricians have made considerable progress by installing the conduit runs and
boxes mounted in the walls. Crews installing the building control wiring conduits are making progress as well.
Mechanical crews have begun to set the carriers for the bathroom fixtures. Additional teams are in the process of
installing the chilled water piping on this level, and have also placed the air handling equipment on the mezzanine
level.
Convention and Theatrical Facilities - 5
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Phoenix Convention Center ⎯ continued
Comments/Highlights Cont.
300 Level
Work on this level is limited to the masons. Crews have stacked the materials and have installed the reinforcing
bar. They have also laid one course of block in one area and have set the first door frame. Work will resume on
the preparations for concrete upon the completion of the roof deck.
Garage/Ramp Area
Steel erection is the major activity in this area. Crews have currently placed steel up to the third level.
South Building
Interior construction is continuing with installation of wall finishes (paint, fabric coverings, and Duraplex), doors,
lighting, electrical, and fire sprinkler modifications. The Interior Signage Project is progressing, and the contractor's
(3DI/Parsons) kiosk prototype was delivered.
West Building
The Level 2 Door Replacement Project is 100% complete, and 3DI is pursuing cost estimates with subcontractors
for the Atrium/Arcade Doors and Information Desk modifications.
The Ballroom Acoustics Project has begun and the contractor began mobilization of equipment and materials on
Wednesday, July 11th. Event/Contractor activity schedule coordination is an especially high priority on this project.
America's Contracting Service is the prime contractor for this project with Barrett-Homes performing most of the
acoustical treatment installation.
II. CONVENTION CENTER
Public Information
PIO is working with the Marketing Supervisor to develop a ‘Green’ display wall in the Atrium Lobby which will
provide details surrounding the Department’s “green” or sustainability efforts. The wall is part of an overall
education program that is being developed and submitted to the US Green Building Council as part of the LEED
Certification process.
The PIO has finalized and submitted two entries for the 2007 Valley Forward Environmental Excellence Awards.
The submissions for the Convention Center are in two categories: Art in Public Places and Sustainable Buildings
and Structures. The awards recognize environmental excellence in the greater Phoenix area.
Marketing
The contract with the Pepsi Bottling Group was signed by the company representative and the PCC Department
Director, and has been approved and processed by the City Clerk. This ten year agreement will provide the
department with more than $1 million in sponsorship revenues
Convention and Theatrical Facilities - 6
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Planning
Planning - continued Debra Wilkins Stark, Director
debra.stark@phoenix.gov
Program Goal Key Services
The Planning Department coordi- Rezoning, Zoning Adjustment,
nates the orderly growth of the Zoning Information, Research,
City and creates a quality living General, and Area Planning
environment through effective
comprehensive planning. Phone 602-262-6882
Percent of Cycle Time Goals Met
Percent of Zoning Verification Letters Percent of Zoning Adjustment Cases Scheduled
Completed Within 15 Working Days Within 30 Working Days of Request
(Updated Quarterly) (Updated Quarterly)
51%
99%
148 letters completed 142 cases scheduled
within 15 working days within 30 working days
Percent of Zoning Pre-application Meetings Scheduled
Within 20 Working Days of Request
(Updated Quarterly)
100%
78 meetings scheduled
within 20 working days of request
Planning 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Planning - continued
GIS Team
Customer Satisfaction
Surveys
(7 Surveys: 7 Strongly
Agree and Agree)
100%
Research Team
Zoning Hearing Process
Customer Satisfaction Surveys
(23 Surveys: 20 Strongly Agree
(17 Surveys: 17 Strongly Agree
and Agree)
and Agree)
87%
100%
Planning 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Planning - continued
Comments/Highlights
Camelback Corridor Tour
On June 27, two Central Team staff and five ASU representatives toured the Camelback Corridor area from 7th
Street to 19th Avenue along the Camelback Road Transit Oriented Development overlay. The tour was in
conjunction with an Urban Planning Studio that ASU will conduct in August to study the Camelback Corridor.
Planning Staff Attends Kickoff Meeting for Continuity of Operations (COOP) Workshop
Staff attended the Executive Overview/Kickoff Meeting and Technical Assistance Workshop on June 28, hosted by
Emergency Management Program personnel. The purpose was to inform all City departments and functions about
relevant stakeholder information needed to participate in a two and a half day COOP workshop scheduled for
August. The workshop will focus on instruction and activities to assist each department in developing individual,
departmental COOP plans. Topics will include identification of essential functions, safeguarding of legal and
financial documents, protection of City assets and equipment, orders of succession, delegation of authority, and
devolution.
Visitors to Kierland Commons
Staff from Planning and other departments met with visitors from St. Charles, Illinois (a town of about 32,000, due
west of Chicago) to discuss the development history of Kierland Commons (a mixed use project at Greenway
Parkway and Scottsdale Road). The Mayor, the Chair of the City Council's Planning and Development Committee,
City administrators, and staff from the Community and Economic Development Department participated in the
discussion that included questions regarding the entitlement process. A local developer provided the perspective of
the developer and took those in attendance on a tour of the project.
Mayor's Town Hall
Staff attended the Mayor's Town Hall meeting at the Paradise Valley Community Center. The Mayor answered
many challenging questions, including one regarding a large-scale retail user that went into a vacant building in the
Paradise Valley Village. He explained that the site in question was already entitled and even any new ordinance
provision would not have applied to an existing large-scale retail building. The District 2 Council Member also
attended.
SRP Canal in Laveen
The Western Canal service road running from 27th to 51st Avenues, south of Dobbins Road, is owned by SRP,
although it is utilized for access by the general public, various City departments, the school district, and many
property owners whose only access is via the service road. Engineering and Architectural Services and various City
staff met to determine what impacts there might be if segments of the road were gated at the mid-point between
major arterials. Although there were no direct impacts to the Planning Department, staff commented that the
department often attempts to address access issues through the rezoning process.
Development Proposal at Southeast Corner of 44th Street & Camelback Road
On July 10, the Camelback East Village Planning Committee (VPC) reviewed a development proposal by Opus for a
mixed use project on a portion of the CHASE bank site at the southeast corner of 44th Street and Camelback Road.
The VPC voted 11-5 to deny the request. Staff recommended approval of the mixed use request to develop 57
condominium units on three floors over one floor of approximately 25,000 square feet of retail. More than 200
people attended the meeting; most opposed the request. Concerns included potential demolition of the bank
building (eligible for historic status); density of proposed residential; height/massing of proposed building; and traffic.
Much of the focus was on preservation of the bank building, with many speakers indicating they want the bank
building and the open/green space to be preserved.
Fight Back Data
Two staff from Planning, and one from Neighborhood Services, discussed a change to Fightback data. Police
Department Crime data will now be provided in a different format and the information may only be available for the
current year, for this round of Fightback reports. Planning staff will check with the Police Department to try to get
crime data from previous years in the new data format.
Planning 3
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Planning - continued
Comments/Highlights Cont.
South Mountain 620 Development Agreement
City and Arizona State Land Department (ASLD) staff reviewed comments on the development agreement drafted by
ASLD for the South Mountain 620 in Ahwatukee Foothills Village. The new agreement is to replace the one City
Council signed in 2001. The City is still looking to acquire the land north of Chandler Boulevard between the 19th and
27th Avenue alignments for a City park, fire station, library, and for preservation of open space adjacent to South
Mountain Park. It is hoped that the City and ASLD will reach consensus on the development agreement this summer
to be ready for Council action this fall.
State Route 801 Study
Three staff visited the City of Avondale on July 11 to discuss the SR 801 Study. An Avondale principal planner shared
priorities for the proposed highway that will tie the Estrella Village and the SR 202 with Buckeye at final buildout.
Avondale staff have expressed a preference for a southern route for the freeway. Staff have identified a study area
and are reviewing the recently released SR 801 Initial Alternative Selection Report, published by the Arizona
Department of Transportation.
Interviews Conducted
The Planning Department held the first round of interviews on July 10 for the vacant Planner III position on the
Peripheral Area Team. The first round of interviews the vacant Planner II Village Planner on the Peripheral Area Team
was held on July 12. The first round of interviews for the vacant GIS technician position on the Information Systems
Team was held on July 13.
Request to Initiate MUA Zoning District Text Amendment
The South Mountain Village Planning Committee (SMVPC) took action at its July meeting to request that the Planning
commission initiate a text amendment to the Mixed Use Agricultural (MUA) zoning district. The SMVPC Development
Subcommittee has actively discussed possible changes to the district in response to concerns regarding the district’s
viability for future development. Discussion has focused on encouraging non-residential development consistent and
compatible with the district by allowing additional uses, modifying current development standards, and incorporating
additional design standards.
AzPA Award Submissions
The Planning Department submitted three programs or projects for the 2007 Arizona Planning Association (AzPA)
State Planning Awards. The Continuous Learning Institute program was submitted for consideration in the Public
Education/Participation Program. The Deer Valley Airport Overlay District and the Sonoran Preserve Edge Treatment
Guidelines were both submitted in the Ordinance/Regulation/legislation category. Awards will be presented at the
AzPA Annual Conference on November 8. The Sonoran Preserve Edge Treatment Guidelines was also submitted for
the Valley Forward Association’s Environmental Excellence Awards in the Livable Communities: Public Policy/Plans
category. Awards will be presented at an awards banquet on September 29.
Contract to Update the City’s Impact Fee Program
Earlier this spring, the City solicited a Request for Qualifications from vendors across the U.S. seeking a qualified
consultant to update the City’s Impact Fee Program. More than 90 solicitations were mailed out, resulting in four
consultants being included on the Qualified Vendor List. Through a series of negotiations, the City finalized the Scope
of Work, and the selected vendor began work the week of July 23 on the project. The contractor will conduct a policy
analysis of the City’s existing Impact Fee program, with a detailed examination of Parks, Open Space, and Trails
Impact fees, as well as the Major Streets and Bridges Impact Fee. A staff draft report is expected at the end of this
year.
Smart Growth Implementation Award
Phoenix, Mesa, and METRO have been awarded one of six Smart Growth Implementation Awards from the U.S.
Environmental Protection Agency (EPA). The cities and METRO collaborated on an application for technical
assistance to create new land use regulations (i.e., Transit Overlay Zoning Districts) under Proposition 207. The EPA
Planning 4
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Planning - continued
Comments/Highlights Cont.
EPA is excited about this high profile project. In addition to the collaboration of the cities and METRO, the project
has support from a number of organizations such as Arizona Planning Association, ASU Stardust Center, Friends
of Transit, Maricopa Association of Governments, Urban Land Institute Arizona, and the League of Arizona Cities
and Towns.
Hatcher Road Committee Meeting of the North Mountain Village Planning Committee
Two staff attended the Hatcher Road Committee meeting on July 27. The committee reviewed the Placemaking
on a Budget, Transportation and Streetscape, and Economic Development Survey initiatives. They also
addressed the land use and street issues for the revitalization plan and the overlay district. A draft letter will be
prepared for review at the August meeting that invites the property owners from 7th Street to 7th Avenue along
Hatcher Road to participate in this planning effort. Public meetings will be held in the fall.
Villa de la Paz Golf Course Redevelopment
The Maryvale Village Planner met with Terra Verde Management representatives and the District 5 Council
Member to discuss the proposed redevelopment of the driving range portion of the Villa de la Paz Golf Course
near 103rd Avenue and Indian School Road. The applicant proposes to develop a 130-unit condominium project
on the 11-acre site. The redevelopment will include relocation of the clubhouse and entrances and will require
rezoning.
Planning 5
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Police ⎯ continued Jack F. Harris, Police Chief
Police jack.harris@phoenix.gov
Program Goal Key Services
• To provide efficient emergency
The Police Department is
response to calls for service, as first
committed to providing the citizens
responders.
of Phoenix with quality and
• To provide quality criminal
professional law enforcement
investigations, expand crime
services through community-based
suppression efforts, and address traffic
policing, proactive strategies, and
safety issues.
interactive relations with the
• To provide enhanced crime prevention
community and other city
and neighborhood security through
departments, while promoting fair
information services, marketing
and equal treatment for all. strategies, prevention and intervention,
and education.
Phone (602) 262-7626
For additional information please visit our web site:
www.phoenix.gov/POLICE
Phoenix Police Department
Planning & Research Bureau
Crime Analysis and Research Unit
(602) 262-6543
Note: This report has been revised to reflect federal Uniform Crime Reporting (UCR) standards. This report should not be
compared directly to previous reports or to other documents published under Arizona Revised Statute (ARS) criteria.
Previous year data has also been updated to reflect UCR standards.
Police 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Police ⎯ continued
Index Crimes Index Crimes Cleared
15,000 12,000
UCR Index Crimes 12,000
9,000
Criminal Homicide, 9,000 8,082 8,279
Forcible Rape, Robbery, 6,000
Aggravated Assault, 6,000
Burglary, Theft/Larceny,
3,000
Motor Vehicle Theft, 3,000
887 1,158
Arson
0 0
Jul-06 Jul-07 Jul-06 Jul-07
Violent Crimes Violent Crimes Cleared
1,500 1500
UCR Violent Crimes 1,004 1,000
1,000 1000
Criminal Homicide,
Forcible Rape, Robbery,
Aggravated Assault
500 500
272 303
0 0
Jul-06 Jul-07 Jul-06 Jul-07
Property Crimes Property Crimes Cleared
12,000 10,000
10,000 8,000
8,000 7,078 7,279
UCR Property 6,000
Crimes 6,000
4,000
Burglary, 4,000
Theft/Larceny, 2,000
2,000 855
Motor Vehicle Theft, 615
Arson 0 0
Jul-06 Jul-07 Jul-06 Jul-07
Drug Offenses Drug Offenses Cleared
1250 1250
1000 1000
750 718 750
630 630
UCR Drug Offenses
509
500 500
250 250
0 0
Jul-06 Jul-07 Jul-06 Jul-07
Note: This report has been revised to reflect federal Uniform Crime Reporting (UCR) standards. This report should not be
compared directly to previous reports or to other documents published under Arizona Revised Statute (ARS) criteria.
Previous year data has also been updated to reflect UCR standards.
Police 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Police ⎯ continued
Index Crimes Index Crimes Cleared
40,000 40,000
30,000 30,000
UCR Index Crimes 20,000 20,000
(Quarterly)
10,000 10,000
0 0
J ul- S e pt Oct-D ec J a n- M a r A pr- J un J ul- S e pt Oct-D ec J a n- M a r A pr- J un
2006/07 2007/08 2006/07 2007/08
Violent Crimes Violent Crimes Cleared
4,000 4000
3,000 3000
UCR Violent Crimes
(Quarterly) 2,000 2000
1,000 1000
0 0
J ul- S e pt Oct-D ec J a n- M a r A pr- J un J ul- S e pt Oct-D ec J a n- M a r A pr- J un
2006/07 2007/08 2006/07 2007/08
Property Crimes Property Crimes Cleared
30,000 30,000
20,000 20,000
UCR Property Crimes 10,000 10,000
(Quarterly)
0 0
J ul- S e pt Oct-D ec J a n- M a r A pr- J un J ul- S e pt Oct-D ec J a n- M a r A pr- J un
2006/07 2007/08 2006/07 2007/08
Drug Offenses Drug Offenses Cleared
5,000 5,000
4,000 4,000
3,000 3,000
UCR Drug Offenses
(Quarterly) 2,000 2,000
1,000 1,000
0 0
J ul- S e pt Oct-D ec J a n- M a r A pr- J un J ul- S e pt Oct-D ec J a n- M a r A pr- J un
2006/07 2007/08 2006/07 2007/08
Note: This report has been revised to reflect federal Uniform Crime Reporting (UCR) standards. This report should not be
compared directly to previous reports or to other documents published under Arizona Revised Statute (ARS) criteria.
Previous year data has also been updated to reflect UCR standards.
Police 3
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Police ⎯ continued
Value of Property Stolen
$28,000,000
$24,000,000
$20,000,000
$16,000,000
$12,000,000
$8,000,000 Value of Property Recovered
$4,000,000 $20,000,000
$0
Jul-06 Jul-07 $15,000,000
$10,000,000
$5,000,000
$0
Jul-06 Jul-07
Number of Stolen Vehicles and
Percent of Stolen Vehicle Reports Cleared
UCR Percent of Stolen Vehicle
UCR Stolen Vehicles Reports Cleared
3,200 30%
25%
2,400
1,902 20%
1,763
1,600 15%
10% 7.3% 8.5%
800
5%
0 0%
Jul-06 Jul-07 Jul-06 Jul-07
Police 4
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Police ⎯ continued
Number of Priority One
(Emergency) Calls
14,000
12,000
10,538
10,000 9,428
8,000 Percent of Priority One Responses
6,000 Within 5 Minutes*
100%
4,000
2,000
62% 61%
0
Jul-06 Jul-07 50%
0%
Jul-06 Jul-07
Average Response Time for Priority 1
Calls (In Minutes)*
5 .7
Jul-07
Percent of Calls Answered by 9-1-1
Operators Within 10 Seconds
100% Jul-06 5 .5
87%
80%
75% 0 3 5 8
50%
*From receipt of call to arrival of police unit to scene
25%
0%
Jul-06 Jul-07
Police 5
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Police ⎯ continued
Authorized Sworn Authorized Sworn by Category
3,750 4,000
3,223 3,238 *
* 3,600
3,000
3,200
* *
2,250 2,800
2,400
1,500 2,000
1,600
750 1,200
Jul-06 Jul-07
0 Sw orn Vacancies to be Hired
Jul-06 Jul-07 Recruits in Academ y
Actual Sw orn
Actual Sworn per 1,000 Population
4.5
3.8
3.0
2.3
2.0 * 2.0 *
1.5
0.8
0.0
Jul-06 Jul-07
Authorized Civilian Actual Civilian
1,400 1,200
1,210
1,200 1,127 * 940 969 *
* 1,000 *
1,000
800
800
600
600
400 400
200 200
0 0
Jul-06 Jul-07 Jul-06 Jul-07
Authorized Sworn reflects available permanent full-time police
officer positions.
Actual Sworn reflects the current number of filled permanent full-
time police officer positions.
Authorized Civilian reflects available full-time civilian positions.
Actual Civilian reflects the current number of filled full-time civilian
positions.
Police 6
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Police ⎯ continued
Number of Volunteer Hours
6,000
5,000
4,000
3,000 2,586
2,000 1,407
1,000
0
Jul-06 Jul-07
Number of Community Oriented Number of Crime-Free
Programs/Meetings (Monthly)** Multi-housing Units*
450 1,600
1,400 1,336
375
1,174
1,200
300
1,000
225 800
600
150
400
75
200
** **
0 0
Jul-06 Jul-07 Jul-06 Jul-07
**Based on available data *Includes only those complexes which have
completed education, physical security, and
residential participation requirements.
Community Oriented Programs/Meetings include The Crime-Free Multi-Housing Program provides
Block Watch, neighborhood group meetings, an opportunity for rental property owners and
community safety fairs, and crime prevention residents to share responsibility with police for
classes which are held throughout the city. creating and maintaining a safe housing
environment.
Police 7
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Police ⎯ continued
Traffic Collisions Per Million
Driving Under the Influence (DUI)
Miles Driven
Arrests* 5
1200
4
900
3
600
2
300
1
0 0
J A S O N D J F M A M J J A S O N D J F M A M J
FY 06/07 FY 07/08 FY 06/07 FY 07/08
*DUI Arrests data may change due to the data entry process into the DUI database.
Comments/Highlights
Crime data is based on federal Uniform Crime Reporting (UCR) standards. This data cannot be compared directly
with prior reports or other published documents which are based on Arizona Revised Statute (ARS) reporting
criteria. This change was made to enhance the consistency of this report with other data published by the Phoenix
Police Department.
Population figures are provided by the City of Phoenix Planning Department and are based on the Maricopa
Association of Governments, Draft 3 Population & Unemployment Data dated April 2003. These population numbers
are projections based on the Municipal Planning Area (MPA) rather than the actual incorporated limits of the city,
due to the changing nature of the city boundaries and due to the fact that corporate limit population estimates do not
include future projections and are only published on a quarterly basis. Prior to 2003 population was only available
based on the MPA. Therefore, for consistency, the MPA values are also used from July 2003 forward. All
population values are based on the projections that were available at the time the information was initially compiled,
and prior reports that list population projections are not updated when new estimates are completed. For reference,
the corporate limit population estimate as of July 1, 2007 was 1,536,681.
Police 8
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Police ⎯ continued
Comments/Highlights Cont.
* Source: City of Phoenix Budget and Research Department. Actual sworn positions include both filled
positions and recruits currently in the academy. Vacancies are calculated by taking the difference
between authorized and actual sworn positions.
** The number of community oriented programs was not available at the time this report was completed.
*** These statistics are from the new Crime Free Notification System implemented March 2004 and should
not be compared directly with statistics from prior years due to the change in reporting methods.
Police 9
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Public Defender ⎯ continued
Public Defender Department Gary Kula, Director
gary.kula@phoenix.gov
Program Goal Key Services
A seven-member Review Com-
The Phoenix Public Defender The Department has three Eligibility mittee, created by ordinance and
Department contracts with private Office employees responsible for the consisting of persons appointed by
lawyers to provide legal services financial screening of individuals the City Council, provides
to indigent individuals charged requesting the appointment of an oversight to the policies and
with criminal misdemeanor attorney. The administrative staff for practices of the Department.
offenses committed in the City of the Department includes a Director,
Phoenix. an Assistant Director and an
Administrative Assistant.
Phone (602)534-2380
Number of Clients Assisted at Jail Court*
7500
7000
6500
6000
5500
5000
4500
4000
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr
2004 2005 2006
Note: All data is reported one quarter in arrears.
*estimates based on Attorneys assisting 100% of the clients appearing in K-Court and 60% of clients appearing in Jail Court
Public Defender 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Public Defender ⎯ continued
Number of Clients Assigned Counsel
4500
4000
3500
3000
2500
2000
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr
2004 2005 2006
Note: All data is reported one quarter in arrears.
Comments/Highlights
This past year, the Department contracted with private lawyers to defend over 13,000 individuals in Phoenix Municipal
Court and assist over 26,000 individuals held in custody at the Madison Street Jail. The eighty attorneys currently under
contract have a combined total of over 1000 years legal experience.
The attorneys under contract defend persons charged with a variety of misdemeanor offenses including: driving under
the influence of alcohol or drugs, prostitution, assault, theft, shoplifting, leaving the scene of an accident, and zoning
violations.
Individuals may also receive legal assistance at their first court date from an Arraignment Court Attorney. This attorney is
there to answer questions and provide advice to help individuals understand the legal proceedings and the processing of
cases through the criminal justice system.
Individuals who meet specific income guidelines and demonstrate a financial inability to hire private counsel are
assigned attorneys. A majority of these individuals are required to make a contribution towards the cost of their court
appointed attorney.
Public Defender 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Public Transit ⎯ continued Debbie Cotton, Director
Public Transit debbie.cotton@phoenix.gov
4 Circulator service – the Downtown
Program Goal Key Services
Area Shuttle (DASH) and the
Public Transit: It’s How You Get The Phoenix Transit Plan includes: Ahwatukee Local Explorer (ALEX)
There 4 Local bus service – 15-18 hours a day, use smaller vehicles to carry
seven days a week passengers to local bus service and
In March 2000, Phoenix citizens voted throughout the neighborhood
for the resources for us to expand 4 Dial-a-Ride service – provided for
persons with disabilities, seniors, and 4 New and upgraded transit facilities,
quality transit service. Each day, we including on-site security, surveillance
honor their trust by: those eligible for ADA services
cameras and covered parking spaces
4 Improving our COMMUNITY 4 RAPID service – a new point-to-point
4 Curb cuts for increased accessibility
commuter service bringing passengers
4 Serving our CUSTOMERS from park-and-rides into Downtown
for persons with disabilities; bus
pullouts to minimize traffic
4 Working as a TEAM Phoenix every weekday
interruptions, and passenger shelters
4 Carefully managing our 4 Light Rail Transit service – an efficient 4 Technology that modernizes the bus
RESOURCES mass transit option planned to start in fleet – an overall communications
2008
4 Working toward a better FUTURE system
4 Limited-stop service – on 7th Street and Phone 602-262-7242
Grand Avenue during peak hours
www.ValleyMetro.org Transit Info: 602-253-5000
Phoenix Monthly Total Ridership
(in millions)
(excludes RAPID and shuttle service)
4.5
3.8
3.8
3.7
3.7
3.6
3.5
3.6
4.0
3.5
3.3
3.4
3.4
3.2
3.1
3.5
3.0
2.5
2.0
1.5
1.0
0.5
0.0
J A S O N D J F M A M J
FY 06/07 FY 07/08
Annual Ridership (in millions)
Sacramento N/A
Kansas City 49.6
Tucson 62.8
Austin 125.9
San Jose 138.0
San Antonio 139.0
San Diego 148.7
Phoenix 153.3
Dallas/Ft. Worth 243.5
Denver 247.8
Portland 309.4
Seattle 361.4
0 50 100 150 200 250 300 350 400
Source: American Public Transportation Authority
4th Qtr 2006 - Transit Ridership Report
Public Transit 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Public Transit ⎯ continued
Local and Express Bus (Fixed Route) Ridership
AVERAGE DAILY RIDERSHIP
Weekdays (in thousands) FY 06/07 FY 07/08
180
146
155
149
146
146
145
148
139
139
141
160
133
127
126
140
120
100
80
60
40
20
0
J A S O N D J F M A M J
Saturdays (in thousands)
90
73
73
71
72
80
72
72
70
71
68
68
69
67
66
70
60
50
40
30
20
10
0
J A S O N D J F M A M J
Sundays/Holidays (in thousands)
80
70
60
49
45
45
44
42
44
50
43
43
42
43
38
40
39
40
30
20
10
0
J A S O N D J F M A M J
Fixed Route On-Time Performance
92%
90%
FY 06/07
88%
FY 07/08
86%
84%
J A S O N D J F M A M J
Public Transit 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Public Transit ⎯ continued
Phoenix Dial-a-Ride
Dial-a-Ride On-Time Performance
ADA Only
96%
94%
92% FY 06/07
90%
88% FY 07/08
86%
84%
J A S O N D J F M A M J
ADA Service: The Americans with Disabilities Act (ADA) of Demand Service: Phoenix elected to provide dial-a-
1990 requires public transportation agencies to provide ride transportation services that exceed what is required
paratransit service - which complements regular fixed-route by the ADA. Dial-a-Ride demand service provides
service - for individuals who do not have the functional ability shared-ride public transit to seniors and persons with
to ride public transit buses. Dial-a-Ride ADA service disabilities who do not qualify for ADA service or who
provides shared-ride public transit that complies with the are not ADA certified.
requirements of the ADA.
ADA (Reserved Trips) Demand (Non-ADA Trips)
28,000 24,000
24,000 20,000
20,000 16,000
16,000
12,000
12,000
8,000 8,000
4,000 4,000
0 0
J A S O N D J F M A M J J A S O N D J F M A M J
Dial-a-Ride Ridership
Monday - Friday (in thousands)
40
35
31
31
29
30
29
29
28
28
28
28
27
30
26
26
25
20
15
10
5
0
J A S O N D J F M A M J
FY 06/07 FY 07/08
Weekends/Holidays (in thousands)
10.00
7.6
7.0
8.00
5.9
6.4
5.9
6.1
5.8
5.4
5.7
5.6
5.4
5.4
5.4
6.00
4.00
2.00
0.00
J A S O N D J F M A M J
Public Transit 3
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Public Transit ⎯ continued
Copper Square DASH
RAPID (Downtown Area Shuttle)
RAPID Average Daily Ridership (Weekday) DASH Average Daily Ridership (Weekday)
6,000 6,000
5,000 5,000
3,848
3,833
3,731
3,581
3,567
3,788
3,633
3,491
3,770
3,609
3,346
3,394
3,072
4,000 4,000
1,774
2,058
3,000
1,880
1,825
3,000
1,627
1,752
1,512
1,467
1,552
1,590
1,554
1,436
1,409
2,000 2,000
1,000 1,000
0 0
J A S O N D J F M A M J J A S O N D J F M A M J
FY 06/07 FY 07/08 FY 06/07 FY 07/08
RAPID Monthly Total Ridership (in thousands) DASH Monthly Total Ridership (in thousands)
100 100
84
86
79
78
81
79
80
77
73
80
72
80
70
68
61
60 60
41
43
37
36
38
35
32
40
36
31
40
33
31
31
29
20 20
0
J A S O N D J F M A M J
0
J A S O N D J F M A M J
Park-and-Ride Use*
100
Average Percent of Parking
76.0
72.0
70.2
Spaces Filled Daily
80
69.5
67.9
68.0
61.1
60.7
53.1
60
data not available
data not available
data not available
data not available
40
20
0
J A S O N D J F M A M J
FY 06/07 FY 07/08
* 100% = 2,488 Parking Spaces
Public Transit 4
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Public Transit ⎯ continued
ALEX (Ahwatukee Other Ridership Data
Local Explorer)
Average Daily Ridership Bike Boardings (in thousands)
(Monday thru Friday)
100.0
75.0
69.2
2,400
72.2
68.5
71.1
70.7
67.9
63.9
62.3
61.1
64.9
58.5
57.3
2,000 80.0
1,255
1,246
1,154
1,188
1,193
1,243
1,114
1,125
1,061
1,165
1,600 60.0
718
790
1,200
667
40.0
800
20.0
400
0.0
0
J A S O N D J F M A M J
J A S O N D J F M A M J
FY 0 6 / 0 7 F Y 0 7/ 0 8 FY 0 6 / 0 7 F Y 0 7/ 0 8
M o nt hly R id er ship ( in t ho usand s) Wheelchair Boardings (in thousands)
25.0
17.1
17.2
17.4
16.3
17.1
16.0
50. 0
16.2
15.7
14.9
15.0
20.0 13.7
15.1
14.2
40. 0
30.6
29.0
30.3
29.5
29.6
29.3
27.4
31.1
29.6
15.0
27.0
20.2
30. 0
19.0
10.0
17.1
20. 0
5.0
10. 0
0.0
0. 0 J A S O N D J F M A M J
J A S O N D J F M A M J
Vehicle Fuel
*Includes Fixed Route Buses Only
Liquefied
Natural Gas
70%
Ultra-Low
Sulfur Diesel
30%
Public Transit 5
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Public Transit ⎯ continued
Phoenix Transit Plan Revenue Report
Farebox Recovery Rate - Fixed Routes Only
50%
40%
32.3%
27.2%
25.8%
25.5%
25.4%
25.1%
25.2%
24.2%
24.1%
23.2%
30%
23.1%
21.9%
17.4%
20%
10%
0%
J A S O N D J F M A M J
FY 06/07 FY 07/08
P ho e nix T ra ns it P la n R e v e nue
( in M illio ns )
$20
12.4
11.0
$16
10.3
10.4
10.6
10.4
10.3
10.3
10.1
9.9
9.5
9.6
$12
9.0
$8
$4
$0
J A S O N D J F M A M J
(0.4% sales tax collections only – does not include farebox recovery or other funding sources)
Phoenix Transit Plan Revenue (in Millions)
FY 07/08 Target vs. Actual
$180
$160
$140
$120
$100
$80
$60
$11.3
$40
$10.4
$20
$0
J A S O N D J F M A M J
T-2000 P lan Target Cumulative T-2000 A ctual Cumulative
Public Transit 6
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Public Transit ⎯ continued
Comments/Highlights
“Big Splash”
The dedication of two new bus routes took place on Sunday, July 22, 2007 at the corner of Greenway Road and
32nd Street. Councilwoman Peggy Neely talked about the importance and need of the new bus routes for area
residents. The Phoenix Fire Department helped with the dedication by inaugurating the two staged buses with a big
splash of water. Channels 3 and 5 covered the event. The Arizona Republic took a ride on the new bus routes to
interview passengers on the first day of service.
Big Splash Meet & Greet
Transit staff volunteered at four locations to “meet and greet” residents on Saturday, July 21, 2007 who were
potential passengers for the new Phoenix Neighborhood Circulator routes. Desert West Community Center was a
high volume area and the Acacia Branch Library was a high enthusiasm event with the Mayor in attendance.
Councilman Claude Mattox attended the two events in Maryvale.
Public Transit 7
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Public Works ⎯ continued Mark Leonard, Director
Public Works mark.leonard@phoenix.gov
Program Goal Key Services
The Facilities Management The Solid Waste Management Pro- Facilities Management Solid
Program provides mechanical and gram assists in providing a safe and Waste Management, Equipment
electrical maintenance and energy aesthetically acceptable environment Management.
conservation services for City through effective, integrated manage-
facilities. ment of the solid waste stream,
The Equipment Management Pro- including collection, disposal, source
gram procures, manages, and reduction, and recycling activities.
maintains the City’s fleet of
vehicular equipment. Phone: (602) 256-5600
Solid Waste Residential Collections - Contained*
(Thousands/Tons)
60
50
40
30
20
10
0
J A S O N D J F M A M J
FY 05/06 FY 06/07
Solid Waste Collected - Bulk Trash* (Thousands/Tons)
30
20
10
0
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr
FY 05/06 FY 06/07
*Data is one month in arrears
Public Works 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Public Works ⎯ continued
Residential Recycling Collections (Thousands/Tons)*
12
11
10
9
8
7
6
5
4
3
2
J A S O N D J F M A M J
FY 05/06 FY 06/07
Recyclable Materials BOPA Program (Batteries, Oil, Paint, Antifreeze)
Average Sales Price Per Ton* Gallons Collected (YTD)
$160 48,000
42,000
$120 36,000
30,000
$80 24,000
18,000
$40
12,000
6,000
$0
0
J A S O N D J F M A M J
Oil Paint Antifreeze Non-BOPA*
FY 05/06 FY 06/07
FY 05/06 FY 06/07
* Non-BOPA items include acids, pesticides, flammable liquids,etc
BOPA Program (Batteries, Oil, Paint, Antifreeze)
Batteries and Tires Collected (YTD)
5,000
4,000
3,000
2,000
1,000
0
Batteries Tires
FY 05/06 FY 06/07
*Data is one month in arrears
Public Works 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Public Works ⎯ continued
Solid Waste Dwelling Unit Count
380,000
375,000
370,000
365,000
360,000
355,000
350,000
345,000
J A S O N D J F M A M J
FY 05/06 FY 06/07
Average Cost Per Fleet Mile *
(Cumulative)
$0.75
$0.65
$0.55
$0.45
$0.35
$0.25
J A S O N D J F M A M J
FY 05/06 FY 06/07
City Wide CNG Usage* (Thousands/Equivalent Gallons)
100
80
60
40
20
0
J A S O N D J F M A M J
FY 05/06 FY 06/07
*Data is one month in arrears
Public Works 3
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Public Works ⎯ continued
Comments/Highlights
North Gateway Transfer Station Award
The City of Phoenix North Gateway Transfer Station was selected to receive the Collection & Transfer Division’s 2007
Transfer Station Gold Excellence Award from the Solid Waste Association of North America (SWANA). The award is
in recognition of providing the highest level of excellence in solid waste management. The City will receive the award
at the 2007 Wastecon Conference in Reno, Nevada on October 18.
Household Hazardous Waste Program Update
Public Works hosted a Household Hazardous Waste collection event at Desert West Park located at 6602 W.
Encanto Blvd on June 14 - 16. There were 641 vehicles that were serviced at the event representing 721 households.
Over 1,815 gallons of latex and 1,890 gallons of oil based paint, 100 lead/acid batteries, 294 tires, 715 gallons of oil,
and 110 gallons of antifreeze were collected. Miscellaneous items included 39 appliances, 32 propane gas tanks and
337 computer parts. Staff collected 687.5 gallons of quality latex paint and brought it back to Salt River Service
Center for distribution to Phoenix residents. Due to the advertisement in the City Of Phoenix water bill Notes, all of
the paint was given away to residents in two days.
Trash Compactor Pilot Program
The Street Transportation and Public Works Departments are piloting a solar-powered, cordless trash compaction
system known as the ‘Big Belly’. According to the manufacturer, the ‘Big Belly’ can hold more than four times the
amount of trash as a typical trash receptacle of the same size, which should reduce or eliminate unsightly overflowing
trash bins, and reduce collection trips. The purpose of the pilot program is to determine if this new technology will
help to improve trash collection service in the downtown corridor. Two pilot units were delivered to Copper Square on
Thursday, July 5.
Public Works 4
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Ross D. Blakley, Jr., P.E. Acting Director
Street Transportation ross.blakley@phoenix.gov
Program Goal Key Services Construction, Maintenance, and
Operation of:
Assist in the safe, efficient, and Design and Construction of:
convenient movement of people Traffic control devices
Major streets
and goods via surface Street lighting systems
Storm drains
transportation through maximum Maintenance of the public right-
utilization of existing and planned Water lines
of-way to ensure safety and
system components including their Bridges extend the service life of
design, construction, operation, Bike paths roadways.
and maintenance. Development of traffic systems
Phone 602-262-6284
Percent Plans Reviewed
Within Target
100%
75%
50%
25%
0%
J A S O N D J F M A M J
FY 06/07 FY 07/08
Customer Satisfaction on Traffic Operations Request for Service (Scale 1-10)
2006-07
9.3
Street Transportation 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Street Transportation ⎯ continued
Number of Neighborhoods Actively
Working With Neighborhood Traffic
Management Team (NTMT)
400
350
300
250
200
150
100
50
FY 01/02 FY02/03 FY 03/04 FY 04/05 FY 05/06 FY 06/07
Percent of Scheduled Requests for
Street Maintenance Service Completed
Within Target
100%
80%
60%
40%
20%
*
0%
J A S O N D J F M A M J
*Data w as not available for due to database m igration difficulties.
FY 06/07 FY 07/08
Street Transportation 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Street Transportation ⎯ continued
Customer Satisfaction
on Mid-Block Streetlight Requests
Miles of Residential Streets Overlaid 2006-07
2004-05 Based on FY 06-07 survey responses
from 5% of customers.
FY 06/07
FY 05/06
FY 04/05
FY 03/04
FY 02/03
50 60 70 80 90 100 110 120 130
88%
Percent of Major/Collector Street Miles with
Satisfactory Rideability
2006-07
Miles of Streets per
Street Maintenance Field Employee
20
19.5
19
18.5
18
17.5
17
16.5
98.7% 98.9% 98.9% 16
15.5
2004-05 2005-06 2006-07 15
FY 02/03 FY 03/04 FY 04/05 FY 05/06 FY 06/07 FY 07/08
Street Transportation 3
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Street Transportation ⎯ continued
MAJOR STREET CONSTRUCTION PROJECTS SIGNAL CONSTRUCTION PROJECTS
ESTIMATED START OF SIGNAL ESTIMATED DATE OF
STREET PROJECT
CONSTRUCTION PROJECT/LOCATION COMPLETION
Camelback Rd: 107th Ave to 99th Ave Under Construction Lower Buckeye Rd/67th Ave Completed
Deer Valley Rd: 7 St to Cave Creek Rd
th Under Construction
Lower Buckeye Rd/91st Ave October 2007
Deer Valley Rd: 32 St to Black Mountain
nd September 2007
Blvd (to be constructed by developer)
35th Ave: Southern Ave to Broadway Rd Under Construction
35th Ave: Broadway Rd to Lower Buckeye Under Construction
Rd
51st Ave and ACDC Bicycle Underpass Under Construction
51st Ave: Broadway Rd to Lower Buckeye Rd Under Construction
52nd Street: McDowell Rd to Thomas Rd September 2007
Comments/Highlights
Trash Compactor Pilot Program
The Street Transportation and Public Works Departments are piloting a solar-powered, cordless trash compaction
system known as the “Big Belly.” According to the manufacturer, the Big Belly can hold more than four times the
amount of trash as a typical trash receptacle of the same size, which should reduce or eliminate unsightly overflowing
trash bins and reduce collection trips. The purpose of the pilot program is to determine if this new technology will help
to improve trash collection service in the downtown corridor. Public Works purchased two Big Belly units that will be
serviced by Street Maintenance crews. The pilot units are currently located at the northwest corner of Central Avenue
and Adams Street and the northeast corner of 1st Avenue and Washington Street.
Left-Turn Arrow Projects for FY 07/08
The Signal Section has identified the first 24 locations for new left-turn arrows for this year’s program. Construction
has already started at some of the intersections. In December of 2007, the remaining 21 locations will be identified to
finish out this year’s program.
Pedestrian Safety Open House
Councilman Simplot, City staff, and community leaders met with residents and business owners in the Westwood and
Osborn Westwood neighborhoods in the community room of the Food City store at 19th Avenue and Indian School
Road. The meeting was to introduce the new two-stage crosswalk installed at 20th Avenue and Indian School Road.
The Street Transportation Department’s DVD instructing how to properly use two-stage crosswalks was shown.
Donna Neill, a community leader, was presented a special plaque in recognition of her leadership role and support for
this project. About 40-50 residents attended the open house, and pedestrian safety information was given to those in
attendance.
New School Crossing Guard Training Video
Street Transportation staff met with the Maricopa Association of Governments (MAG) to obtain final video shots for a
new crossing guard training video to be used regionally for the training of school crossing guards. MAG plans to have
the new video ready for the next crossing guard training scheduled for August 3.
Emergency Vehicle Preemption Update
Emergency Vehicle Preemption (EVP) was activated at several intersections, including 67th Avenue/McDowell Road,
75th Avenue/McDowell Road, 7th Street/Camelback Road, and 12th Street/Indian School Road. EVP equipment will
hold a green light or transition to a green light when an emergency vehicle approaches an intersection, which
improves emergency response times. This brings the total preempted signals within the City of Phoenix to 143.
Street Transportation 4
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Water Services ⎯ continued Tammy J. Perkins, Acting Director
Water Services tammy.perkins@phoenix.gov
Program Goal Key Services
The mission of the Water Services Provide water service and treat
Department is to provide high wastewater
quality, reliable, and cost-effective
water and wastewater products
and services, which meet public,
needs and maintain public
support.
Phone 602-262-6251
Percentage of Calls Answered
100%
98%
96%
94%
92%
90%
88%
86%
84%
82%
80%
J A S O N D J F M A M J
FY 06/07 FY 07/08
Number of Calls Received
Year-to-Date
(Monthly)
75,992 79,241
FY 06/07 FY 07/08
Water 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Water Services ⎯ continued
Average Gallons of Water Used Per Capita Per Day*
*Data is one month in arrears
300
250
200
150
100
50
0
J A S O N D J F M A M J
FY 06/07 FY 07/08
* This number represents the daily consumption divided by the population.
It does not take into account water credited to the city for water reclamation and
ground water recharge as specified by the Arizona Department of Water Resources.
With these credits, the Gallons Per Day (GPD) is 5 to 10 percent less than shown.
*Data is one month in arrears
Number of Gallons of Water per $.01 = 3.56 Gallons
Breaks/Leaks Annually per 100 Miles of Water Main
Phoenix Industry
21.9 Standard
is 29
Water 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Water Services ⎯ continued
Percent of Water Leaks Repaired Within the
5 Day Standard
100%
95%
90%
85%
80%
75%
J A S O N D J F M A M J
FY 06/07 FY 07/08
Average Monthly Com bined Bill for Water and Sew er Service
for a Typical Residential Custom er
San Diego $92.64
Austin $84.90
Ft. Worth $69.54
Dallas $66.75
Oklahoma City $61.56
Kansas City $59.74
Scottsdale, Arizona $52.72
M esa $52.47
Tucson 48.83
Glendale, AZ $47.01
Albuquerque $44.80
Phoenix $44.41
San Ant onio $39.94
Tempe $32.10
Water 3
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Water Services ⎯ continued
Number of Sewer Stoppages (monthly) Total Miles of Sewers Cleaned
80 300
250
60
200
40 150
100
20
50
0 0
J A S O N D J F M A M J J A S O N D J F M A M J
FY 06/07 FY 07/08 FY 06/07 FY 07/08
Comments/Highlights
TEAM EFFORTS
As part of the city’s overall response with the investigation of the helicopter accident at Steele Indian School
Park, Pollution Control and Wastewater Collection staff assisted the Parks Department with the draining of a
lagoon at the park. WSD staff identified the sanitary sewer discharge point and determined that the estimated
90,000 gallons of lagoon water would be safe for discharge.
As part of the city’s efforts to assist with the prep work for the Phoenix Grand Prix, WSD staff replaced a six-
inch water line valve in the intersection of Central Avenue and Buchanan Street. This valve was replaced as
an effort to enable water main isolation that may be required in case of an emergency.
DEPARTMENT ISSUES
On July 23, a major storm caused a plant-wide power outage at the Cave Creek Water Reclamation Plant,
which caused the operation and flows through the plant to stop. The ultraviolet (UV) disinfection system did
not shut down as it should have, and damage occurred.
On July 25, staff responded to a ruptured 8-inch water main in the 3300 block of East Greenway Road. A
122-foot by 22-foot section of blacktop was lifted and damaged as a result of the ruptured main. The road
was restricted to one lane west bound across State Route 51 and the westbound freeway off-ramps to
Greenway Road were closed. Staff worked through the night to complete repairs to the main without
affecting service to our customers. Emergency permanent street repair efforts were coordinated with the
Street Transportation Department and normal traffic flows were restored before rush hour the following day.
On July 11, staff attended the Maricopa Association of Governments (MAG) Specifications & Details
Committee meeting regarding the city’s intention to place limitations on the makes and models of fire
hydrants allowed to be installed during new construction. The MAG representatives were understanding of
our intentions and expressed support for this to be entered into the MAG specifications. Staff continues to
work jointly with the development community, hydrant manufacturers, and local vendors, distributors, and
suppliers of fire hydrants to advise them of our intentions.
At the request of the WSD, the Law Department sent a response to the Letter of Intent submitted by the
owner of the property located at Happy Valley Road and 7th Avenue. This location is the preferred site for
the regional Granular Activated Carbon regeneration facility. The appraisal of the site is expected to be
completed within 12 weeks.
Water 4
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Water Services ⎯ continued
Comments/Highlights Cont.
Staff made a presentation to the Tolleson City Council about the two sewer projects that will be affecting
their community. The siphon elimination project involves removing a dip in the sewer line on 99th Avenue,
north of Van Buren, and south of the dip, where a contractor is going to install a liner in a deteriorated
section of pipe. These concurrent projects are scheduled to start in September. The Tolleson City
Council’s main concerns are odors and traffic control. Traffic control will be a major issue. Notices will be
sent to all business along 99th Avenue prior to construction. Staff also will contact the Arizona Trucking
Association (ATA) and place message boards on Interstate 10 with the assistance of ADOT.
DEPARTMENT HIGHLIGHTS
The WSD’s preliminary review of the Lake Pleasant Water Treatment Plant’s acceptance test report
indicated that all major systems performed acceptably during the testing period. Acceptance test
certification by the city represents a significant project milestone and allows a significant reduction to the
Letter of Credit posted with the city.
On July 31, monsoon thunderstorms on the Salt River Project (SRP) watershed resulted in much run-off
and severely degraded water quality in the Verde and Salt Rivers. Water Production staff successfully
treated the poor quality source water using several strategies, which included slowing down the water
treatment process and arranging for Central Arizona Project raw water to be delivered through the SRP
canal system interconnect to minimize the impact on the treatment plant’s conventional treatment.
Additionally, Water Distribution staff worked to manage reservoir storage levels and customer demand as a
result of lower production levels caused by the decrease in production.
On July 12 and 13, staff attended two tabletop exercises conducted by the U.S. Environmental Protection
Agency (EPA) titled “In Hot Water.” Attendees included the Arizona Department of Health Services,
Arizona Department of Environmental Quality, utility representatives from the cities of Mesa, Scottsdale,
Tempe, Tucson as well as representatives from the State of Nevada. EPA conducted the exercise to
evaluate laboratories’ ability to execute the plan, and identify and corrective problems prior to an actual
event. The exercise did reveal several minor shortcomings, which were discussed and will be addressed in
the final draft to be issued later this month. The exercise also showed that plans for both the State of
Arizona and State of Nevada were very similar. Based on the strength of similarities and resolution of any
differences, EPA will issue a unified plan for both States.
Water 5
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Youth and Education ⎯ continued Deborah Dillon, Director
Youth and Education Office deborah.dillon@phoenix.gov
Program Goal Key Services • Management of two
The Youth and Education Office • Bi-Monthly letter to principals/superintendents grants programs:
(a function of the City Manager’s • Management of know99 Television o Youth Diversity Grants
Department) maintains a • Development and maintenance of Phoenix Initiative, and
network of communication Education and Youth System (PEYS) o Nothin’ But Positive
between School Principals, •Dissemination of information regarding youth- Youth Service Fund
District Superintendents, City oriented and education-related activities and • Maintain information on:
Staff, and Youth by providing events via listservs o school attendance
resources, awards, and services • Organization of events designed to recognize boundaries in the
which enhance relationships and and promote youth development and city’s GIS (Geographic
communication among these business/education partnerships, including: Information System),
groups. o Youth Town Hall, and
o Outstanding Young Man/Young Woman of o provide training to
the Year Awards, educators in the use
o Mayor’s Partnership Awards and Principal of GIS software for
for a Day mapping and service
learning
Phone (602) 495-0314
Number of Youth and Education
Listserv Subscribers Number of "Visitors" to PEYS Computer Site
4500 900
4000 800
3500 700
3000 600
2500 500
2000 400
1500 300
1000 200
500 100
0 0
J A S O N D J F M A M J J A S O N D J F M A M J
Youth and Education 1
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Youth and Education ⎯ continued
Number of "Visitors" to
know99 Television Website
4500
4050
3600
3150
2700
2250
1800
1350
900
450
0
J A S O N D J F M A M J
Number of "Visits" to the Phoenix School
Districts Website
16000
14000
12000
10000
8000
6000
4000
2000
0
J A S O N D J F M A M J
Comments/Highlights
The Phoenix Rotary 100 and Soroptimist is continuing their sponsorship of the Outstanding Young Man Young
Woman program. Both organizations agreed to increase the Overall Young Man and Young Woman awards to
$2,000. In addition, Southwest Airlines agreed to continue their sponsorship of four round trip airline tickets, two for
each overall winner, and APS agreed to continue their sponsorship of $250 per district winner.
The Mayor's Partnership Awards were chosen this month. The Outstanding Partnership Award has two recipients.
The first one is the Alhambra School District, Back to School Clothing Drive Association and BHHS Legacy
Foundation for the Back to School Clothing Drive program. The second award goes to the Phoenix Preparatory
Academy and the Phoenix Sister CitiesTaipei Committee for the Taipei Chinese Culture Summer Camp. Finally,
Kathy Shamley will receive the Individual Award for her work and development of the Community Counts program.
An interactive map using flash technology has been put online to improve service to the customer. Phoenix residents
can use this map to identify where school districts are, basic information regarding the district office and the calendar
of breaks.
Youth and Education 2
CITY MANAGER’S EXECUTIVE REPORT JULY 2007
Youth and Education ⎯ continued
Comments/Highlights Cont.
Know99 Television produced the following eleven interstitials in July:
SARRC summer program at the Zoo - The Southwest Autism Research & Resource Center (SARRC) sponsors
a summer program where autistic individuals are paired with mentors on various work projects with the goal of
improving social and employment skills.
The Rock Teen Center - Alice Cooper and other celebs plan new teen center.
Harry Potter Bus - The Harry Potter Knight Bus, which seems to have driven right off the pages of the wildly
popular book series, is gearing up to visit Cesar Chavez Library from 2 to 5 p.m. Tuesday, July 3, at 3635 W.
Baseline Road.
Kurt Thomas Award Luncheon - Suns power forward Kurt Thomas recognizes students and teachers for
participation in the Kurt Thomas Investment Challenge – a component of the Stock Market Game.
AZ College Scholarship Foundation - A foundation that provides financial assistance for low income, college-
bound students, and targets these students at an early age through mentoring programs that nurture and
encourage them to pursue their dreams.
Pueblo Grande Museum - The Hohokam Experience is a summer program aimed at teaching youth about the
ancient Indian culture that lived in the valley.
Play and Spray with the Elephants - The circus is in town and Phoenix Fire uses their equipment to cool down
the elephants as a group from Phoenix Children’s Hospital watches.
Biodesign Institute summer High School Internship - Local high school students are doing research at ASU’s
new Biodesign Institute, a new master-planned lab with 800,000 sq. ft. of advanced research space.
Back to school clothing drive - Local group provides backpack full of new clothes and school supplies to kids
who need it.
Biodesign Institute summer High School Internship - Local high school students are doing research at ASU’s
new Biodesign Institute, a new master-planned lab with 800,000 sq. ft. of advanced research space.
Youth Firesetter Intervention - A program that assists children and their families with issues relating to fire
setting.
Youth and Education 3