Jason Bonaccorso 7900084390
Index
SCRIPT ................................................................................................................................................................................................................... 1
JOB SHEET ........................................................................................................................................................................................................... 2
TECHNICAL SPECIFCATIONS ........................................................................................................................................................................ 3
HARDWARE VENDORS ..................................................................................................................................................................................... 7
RECOMMENDED COMPONENTS ................................................................................................................................................................... 8
INVENTORY REQESTION................................................................................................................................................................................. 9
INSTRUCTION GUIDE ..................................................................................................................................................................................... 10
CARE OF DVD DRIVE ........................................................................................................................................................................................ 11
CARE OF CD MEDIA .......................................................................................................................................................................................... 11
HOW TO USE YOUR DVD DRIVE ....................................................................................................................................................................... 13
CD – RW’S ........................................................................................................................................................................................................ 14
HOW TO FORMATE CD MEDIA .......................................................................................................................................................................... 14
CD MEDIA SIZE ................................................................................................................................................................................................. 14
GUIDE TO BURNING CD ROMS IN NERO BURNING PROGRAM .......................................................................................................................... 15
CUSTOMER FEEDBACK ................................................................................................................................................................................. 19
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Jason Bonaccorso 7900084390
Script
Monday 10/05/04 10:00 am
Good morning Jane my name is Jason Bonaccorso from the IT department, I am here to help you with your computer
problem. How may I help you?
Yes, I have received software to assist with personnel recording. It is on a DVD Disc and I do not have a DVD Player. I
would also like to backup data to a CD –R or DVD Disks.
Ok, Jane Your computer will need to have a DVD – RW installed to read DVD Disks and for personnel recording. May I
look at your workstation to see if it is possible to install a DVD-RW. It will take 2 minutes.
Ok, That’s Cool.
Ok Jane. It is possible to add a DVD-RW to Your work station. I need to confirm some details before I start. Your name Is
Jane Brown, HR director. May I have your workgroup billing code Please.
Yes those details are correct, and the code is JB845HR.
May I also have Your contact details Please, Address?
52 Johnson St, Mt Gravatt, QLD 4122
Phone Number?
07 3214 5698
Mobile Number
0402 123 456
Fax
07 3214 5697
Email Address
janebrown@hr.com.au
I will need to source a suitable DVD-RW and have the IT Manager approve it, this should take about three days. Anytime
after that I can install it for you.
I will be free on Friday after lunch, all afternoon. That’s Four Days away.
Ok, I will be available at 2:00pm on Friday. Will that be good for you.?
That’s Cool.
th
Ok Jane, I will see you on Friday 14 2:00 to install You DVD-RW Drive. If you have any questions before I return please
don’t hesitate to call me at the IT Department, Here is my card.
Thank You, Have a nice day.
Thanks Jason
Bye Now
>
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Jason Bonaccorso 7900084390
Job Sheet
Computer Help
16 Tuckett Rd, Salisbury
Brisbane QLD 4107
Phone : 07 3274 2141 Fax : 07 3274 2142
Email : jatzbona@computerhelp.com.au
JOB SHEET
Date: 14/05/04 Job Number: 1564
Client Name: Jane Brown WG Number: JB845HR
Address: 52 Johnson St
Mt Gravatt, QLD 4122 Date of visit: 14/05/04
Phone: 07 3214 5698 Equip. Type: DVD - RW
Fax: 07 3214 5697 Serial No.: 125846845214
Mobile 0402 123 456 Invent. No.: 578921456
Email janebrown@hr.com.au
Comments:
Contact: Jason Bonaccorso
Reported Information:
Jane Brown is requesting a DVD – RW and a technician to update her workstation.
Job Report:
On inspection of the system it will require a DVD – RW to be installed on her workstation.
The operating system is windows XP Pro and will support a DVD – RW.
An appointment has been made with Jane Brown to return and install the DVD – RW.
There is no need for any training.
Parts Used:
Is an additional services call
Required? ___No________
IDE ribbon Date Started: 14/05/04
Time Started: 2:00 pm Date: ____________
Time: ____________
Date Finished : 14/05/04
Time Finished : 2:30 pm Labour $ 120.00
Parts $ 3.00
Total Time
GST $ 12.00
On The Job: 30 mins
Balance Due $ 132.00
Rate per Hour: $120
Parts Total: $0
Service Technician:___Jason Bonaccorso_________________
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Jason Bonaccorso 7900084390
Technical Specifcations
DVD -RW
Sony DWU18A 8x +/- DVD Writer
Description:
8-Speed Dual-Format DVD Recording along with high speed CD ReWriting
More Information: Manufacturer
$189
Warranty: 1 year
INT 8X IDE DVD+/-RW DRIVE DWU18A10
Compatibility
Writing Formats: CD-ROM, CD-DA (CD Audio), CD Text, CD-ROM XA, CD Extra, Video CD, UDF, DVD+/-R/RW.
Reading Formats: CD-ROM, CD-DA (CD Audio), CD Text, CD-ROM XA, CD Extra, Video CD, Enhanced CD, Karaoke CD, UDF & Photo CD; DVD-ROM, DVD-Video,
UDF & DVD+/-R/RW
Media Types: 80 & 120mm Media; CD-R, CD-RW, HS-RW & US-RW 74min/650MB & 80min/700MB CDs; DVD+R, DVD+RW, DVD-R & DVD-RW
Modes: CD mode 1 & 2, forms 1 & 2, single & multisession; single & double layer DVD
Standards: MPC Level 3, ACPI, RPC level 2, PC2001, ATA-5, MMC3, SFF-8090, IMAPI, MultiRead & C-tick
Writing Methods: Disc at Once, Track at Once, Session at Once (inc multisession), Fixed Packed, Variable Packet & Track Reservation CD; Single/Multi-session
DVD+R/RW; Single/Multi-border, Disc at Once & Incremental DVD-R/RW; Restricted Overwrite DVD-RW
Performance
Max DVD Write: 10.8MB/s (8X zCLV)
Max DVD ReWrite: 5.4MB/s (4X CLV)
Max DVD Playback: 7.0-16.2MB/s (12X CAV)
Max CD Write: 2.6-5.9MB/s (40X P-CAV)
Max CD ReWrite: 3.5MB/s (24X zCLV)
Max CD Playback & DAE: 2.3-5.9MB/s (40X CAV)
Max Interface: 33.3MB/s (Ultra DMA Mode2)
Buffer: 2MB with Under-Run Protection
Average Access: 110ms CD / 105ms DVD
Spin up/ down: 7/9s Typ.
Reliability
MTBF: 70,000 POH @ 25% duty
Mechanical: 30,000 tray loading/unloading
Warranty: 2 year
Environment
Operating Temp: 5°C to 45°C Operating
Storage Temp: -30°C to 60°C
Operating Humidity: 15-80% (no condensation)
Mounting Orientation: Horizonal or Vertical (Horiz only with 80mm Media)
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Jason Bonaccorso 7900084390
Connection
Rear Audio: 4 Pin Molex Analogue & 2pin SPDIF Digital
Rear Interface: 40pin ATA-PI E-IDE
Rear Power: 4 Pin 5/ 12V DC
Current: 1.2A @5V / 1.0A @12V typ., 1.3A / 1.4A Max, 0.3/0.1A Sleep
Physical
Dimensions (HxWxD): 41.4 x 146 x 165 mm
Weight: 0.9Kg
System Requirements
Hardware: Desktop or Tower machine with an available 5.25" 1/2 height drive bay (open front), IDE I/f with available address & connection cable and four
mounting screws.
Software: Specifications will depend on the O/S & application software used
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Jason Bonaccorso 7900084390
Pioneer DVR-A07XL 8xDVD Burner Retail PRICE DROP! Save $10
Description:
DVD-R 8x, DVD-RW 4x, DVD+R 8x, DVD+RW 4x, CD-R 24x, CD-RW 24x, Software included: Ulead Video Studio 7 SE, Ulead DVD Picture Show SE, DVD-lab, TMPGEnc
MPEG1/2 + DOLBY AC-3 Audio Encoder
More Information: Manufacturer
$189
Warranty: 1 year
Write Support
DVD DVD-R 4.7GB, DVD-RW, DVD+R, DVD+RW,
CD CD-R 700(type 80), 650MB(type 74), CD-RW, Highspeed CD-RW , Ultraspeed CD-RW
Read Support
DVD DVD-ROM, DVD-VIDEO (Single & Dual layer), DVD-R, DVD-RW, DVD+R, DVD+RW & DVD-RAM
CD CD-ROM(Mode1&2), CD-ROM XA, CD-DA (CD Audio), Video CD, PhotoCD (single/multi-session), CD EXTRA, CD-Text, CD-
R, CD-RW
Write Speed
DVD-R 8x*, 6x, 4x, 2x, 1x Zone CLV
DVD-RW 4x*, 2x, 1x CLV
DVD+R 8x Zone CLV, 6x, 4x. 2.4x CLV
DVD+RW 4x, 2.4x CLV
CD-R 24x Zone CLV*, 16x, 8x, 4x CLV
CD-RW 24x Zone CLV*, 16x, 10x, 4x CLV
Read Speed
DVD-ROM (single) Max 12x CAV
DVD-ROM (dual) Max 12x CAV
DVD-R, DVD-RW Max 8x CAV
DVD+R, DVD+RW Max 8x CAV
DVD-RAM Max 2x CLV
CD-ROM Max 40x CAV
CD-R, Max 40x CAV
CD-RW Max 40x CAV
CD-DA (DAE) Max 40x CAV
CD-DA Max 9.3x CAV
VCD Max 9.3x CAV
Access Time
DVD-ROM 140 msec
(Random Average) CD -ROM 130 msec
Mounting Orientation Horizontal and Verticle
Interface ATAPI (PIO Mode4)/Multi Word DMA Mode2) Ultra DMA33(Ultra DMA Mode2)
Data Buffer (size) 2 MBytes
Dimensions (W x H x D) 148mm x 42.3mm x 198mm 5-13/16"x1-11/16"x7-13/16"
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Jason Bonaccorso 7900084390
Liteon LDW-451F 4x +/- DVD Writer PRICE
DROP! Save $20
Description:
DVD+R 4x, DVD-R 4x, DVD+RW 4x, DVD-RW 2x, 2MB Cache. Liteon are the ONLY DVD
Writers on the MARKET with 2 YEAR WARRANTY
More Information: Manufacturer
$129
Warranty: 2 years
Speed DVD Family:
Write:
DVD+R 4x (5400KB/sec) CLV
DVD-R 4x (5400KB/sec) CLV
ReWrite:
DVD+RW 4x (5400KB/sec) CLV
DVD-RW 2x (2700KB/sec) CLV
Read 12x (16200KB/sec) maximum by CAV
CD Family:
Write 40x (6000KB/sec) maximum by P-CAV
ReWrite 24x (3600KB/sec) maximum by P-CAV in UltraSpeed disc
Read 40x (6000KB/sec) maximum by CAV
Buffer Size 2 MB
Access Time DVD Family: 160 ms
CD Family: 140 ms
MTBF (Life) 70,000 Hours
Support OS Windows 98 / NT4.0 / ME / 2000 / XP
OS Requirement Pentium III 450 MHz or faster CPU and 128 MB or higher RAM are required
650 MB HDD available capacity; and 5 GB free space for creating a DVD image file
Power Requirement +5 V +/-5% and less than 100 mVp-p ripple voltage
+12 V +/-5% and less than 200 mVp-p ripple voltage
Dimension 145 ( W ) x 41.3 ( H ) x 170 ( D ) mm
Weight < 0.9 Kg
TBD 89d36ed4-baa0-4692-a82e-5816c8fb6301
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Jason Bonaccorso 7900084390
CDROM/CDRW/DVD
NEC 8x +- ND2500A DVD Writer
Description:
8x DVD-R, 4x DVD-RW Burner, 8x DVD+R, 4x DVD+RW, 2MB Cache
More Information: Manufacturer
$189
Warranty: 1 year
Data Transfer Rate: read: DVD: 12x CAV (max. 16,200 Kbyte/s) CD: 40x
CAV (max. 6,000 Kbyte/s) write: DVD-R: 8x (max. 11,040 Kbyte/s) DVD-RW:
4x (max. 2,760 Kbyte/s) DVD+R: 8x (max. 11,040 Kbyte/s) DVD+RW: 4x
(max. 5,520 Kbyte/s) CD-R: 32x (max. 4,800 Kbyte/s) CD-RW: 16x (max.
2,400 Kbyte/s)
Access Time: DVD: 140 ms; CD: 120 ms
Memory: 2 Mbytes
Interface: ATAPI Ultra DMA 33 mode 2
PIO Mode: Mode 4
Audio Connections: Headphone, volume control, analogue- and digital output
Media Supported: DVD-ROM, DVD-R, DVD+R, DVD-RW, DVD+RW, CD-ROM,
CD-R and CD-RW with 80mm and 120mm diameter
Modes Supported: DVD-ROM, DVD Video, CD-DA, CD Extra, CD Text, CD-
ROM, CD-ROM XA, CD-I, CD-I Ready, CD-Bridge, Photo-CD, Video CD
Writing Methods: DVD:Random Access Writing (DVD±RW) Sequential Writing
(DVD±R/DVD±RW) CD: DAO (disc at once), SAO (session at once), TAO (track
at once) with zero gap, variable or fixed packet, multisession
Special Features: Vertical operation possible Anti-dust seal PC 2001
Certification MultiRead compliant
Hardware vendors
http://www.computeralliance.com.au/
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Jason Bonaccorso 7900084390
Recommended Components
Computer Help
16 Tuckett Rd, Salisbury
Brisbane QLD 4107
Phone : 07 3274 2141 Fax : 07 3274 2142
Email : jatzbona@computerhelp.com.au
COMPONENT RECOMMENDATION
Date: 10/5/04
Phone: 07 3214 5698
Client
Jane Brown
Name:
Address: 45 Harris Dr Fax: 07 3214 5699
Brisbane, QLD. 4000 Mobile 0402 456 789
Email janebrown@hr.com.au
Jane has obtain DVD Disk and can’t read it. She would also like to back up data to a standard CD-R.
On inspection of the system it will require a internal DVD – RW Drive and 1 IDE Ribbon.
The internal DVD – RW Drive that will be required for this client must met the following specifications.
Read DVD Disks
Write to CD-R
No Brand Specific
12 Months Warranty
Recommendation
The DVD – RW Recommendation is a Sony DWU18A 8x +/- DVD Writer
Reads DVD Disks and will write to CD –R as requested. The Sony DVD – RW is a
8-Speed Dual-Format DVD Recording along with high speed CD Rewriting.
This will offer Jane 8.5GB of recording space compared to the 4.7GB of space available on a standard DVD+R
disc. Cost of item is $ 189.00.
Vendor Details and availability
Computer Alliance 1517 Logan Rd Mt Gravatt QLD 4122
http://www.computeralliance.com.au/
Ph : 07 3421 3200 Fax : 07 3420 3211 Rep : Nigel
Email : sales@computeralliance.com.au
The recommended DVD – RW Drive is in stock and available for purchase by means of pick-up or delivery.
Service Technician:__Jason_Bonaccorso__ Sign:______________________________ Date:___/___/______
Approved: Yes: No: IT Manager:__ Kate Hunter Sign:________________________ Date:___/___/______
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Jason Bonaccorso 7900084390
Inventory Reqestion
Computer Help
16 Tuckett Rd, Salisbury
Brisbane QLD 4107
Phone : 07 3274 2141 Fax : 07 3274 2142
Email : jatzbona@computerhelp.com.au
INVENTORY REQUISITION FORM
DETAILS
DETAILS
Date: 10/05/04 Requesting Dept: Human Resources
Inventory Requisition No.: 578921456 Recommended Suppliers:
Jason Bonaccorso Computer Alliance.
Requested By:
Approved By: Kate Hunter
Signature:
Charge to Account: Computer Help
Inventory Description / Specifications Requested Quantity Total Cost
Control No. By Date Estimate/
Unit
8-Speed Dual-Format DVD
Recording along with high speed
1542 CD ReWriting 13/05/04 1 $ 189.00
TOTAL $ 189.00
SUBMITTED BY
Name: ______Jason Bonaccorso___________ Signature: ________________________________
Date: _______10/05/04_________________
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Jason Bonaccorso 7900084390
Instruction Guide
Emergency Pin hole CD Tray Push Button to
To open draw to when When Open insert Open & Close Draw
there is no power to it. disk in tray, Label
side up.
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Jason Bonaccorso 7900084390
Care Of DVD Drive
Use the right media for the drive.
Media Types: 80 & 120mm Media;
CD-R, CD-RW, HS-RW & US-RW 74min/650MB & 80min/700MBCDs;
DVD+R, DVD+RW, DVD-R & DVD-RW
Keep Draw Close and use the power button to close the draw.
Care Of CD Media
Compact disks are sturdy and they last longer than most media, and are not affected by
magnetic fields. But like other media they can lose data too, and so need special care.
Recordable CDs—CD-Rs and CD-RWs are more delicate than regular CDs, and should be
handled more gently. Here are some dos and don’ts.
Temperature
Keep your CD-Rs and CD-RWs at room temperature. Since they are made from plastic,
exposure to direct sunlight or temperature higher than 48 degree Celsius can warp the
CD, making it useless.
X-Ray machines
Compact disks do not use magnetic technology to store the data, and unlike floppy
disks, are not affected by the X-ray machines in the airports.
Labelling
Avoid putting stickers, labels and tapes, or writing with regular pens on CDs. Use
labeling kits instead. Misuse of the label side can damage the data layer right under the
top surface. If you need to write something on the label side use soft felt-tip markers.
Contact
Be very careful while handling CDs. As their media area is exposed they are very
vulnerable. Protect your CDs against dirt and scratches.
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Jason Bonaccorso 7900084390
Cleaning
Don’t use any solvents or liquid cleaners as these can harm the plastic casing. Never clean the label
side of a CD-R or CD-RW. This can cause more damage as the data is actually stored right under the
label of the disk. CDs should be cleaned radially. Start from the inside of the disk, move outwards
rubbing in straight lines and not circles. Cleaning in circles can cause long scratches over a single
section of the data track causing signal loss. But small scratches across many tracks can be handled
by the error correcting capabilities of the drive.
Moisture
Don’t expose your CDs to liquids. If you do happen to spill something on it, rinse it with warm
water, and wipe it off with a soft cloth. Don’t use hot water or a coarse cloth.
Flexibility
Bending a CD can be dangerous. They tend to shatter, sending shards of sharp plastic in all
directions.
Dust and dirt
Accumulation of dust and dirt can hamper the reading of a CD by a CD drive.
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Jason Bonaccorso 7900084390
How To Use Your DVD Drive
When you computer boots up it ready for use.
Open draw and place the cd media label side up in the DVD ROM.
Close the draw. ( media that contain software, have and auto load function. ) and run automatically.
Windows XP has a prompt window that ask what type of data is on the media
Or
If your media is a DVD – R(W) or CD – R(W) it may not auto run, so to access the media. When
you computer boots up it gives your Harddrive, Floopy, CD - DVD Rom Drivers A alphabetical
letter. Depending on you computer setup your DVD Rom drive will have a letter. Using windows
explorer or double click my computer, you will see all the drive letters of your computer. Each
device has it’s own icon ( Images are from XP, But all windows icons are very much the same.)
Floppy drive icon
Harddrive icon
CD, DVD ROM Drives have the same icon, If you look at the
icon under neath, Windows labels the rom drives accordantly
CD or DVD – RW Drivers.
This rom drive is empty
This drive has a cd in the drive.
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With my computer open or windows explorer open. Double click on the DVD ROM drive to read
the contents of disk
You are able to right click and copy to harddrive, to open Documents and Execute programs.
CD – RW’S
CD – DVD - RWS are rewritable disks, That means your computer can write to them.
You can create folders or Documents on the disk as you would on your harddrive.
To use the DVD – RW Disk in another computer, Incd Software or reader has to be installed to read
the disk.
CD – DVD - RWS have to be formatted before use.
How To Formate CD Media
Open the drive and place media label side up into the drive and close the draw.
Open my computer and right click on the DVD – RW Drive letter. Select Incd Format.
The Incd format window will open. Under Label type in operate name for the disk.
A warning window opens, confirming that contents of disk will be lost. Click ok
The computer will format the disk, when finished a window will prompt that the operation is
successful. Your disk is ready to be written too.
CD Media Size
DVD Disks that are dual layer is the largest disk with 8.5 GB of storage space, compared to
CD – R Disks. You can fit 13 CD – R Disks on a DVD – R Dual Layer disk, making this more
confeveant in storage space and less disks to have. Here is a list of storage space of cd media.
CD – R 74min/650MB & 80min/700MBCDs
CD – RW 74min/650MB
DVD – R ( Single Layer ) 4.3 GB
DVD – R ( Dual Layer ) 8.5 GB
DVD – RW ( Single Layer ) 4.3 GB
DVD – RW ( Dual Layer ) 8.5 GB
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Jason Bonaccorso 7900084390
Guide To Burning CD ROMs In Nero Burning Program
1. Click on the Nero Icon on the desktop. This will open the program. The first window that appears will ask you
whether you want to copy files on to a CD from another CD or from existing files on the computer. For course related
audio resourcers select Compile New CD. Press next.
2. The next window will ask you what type of format you would like to burn in. The resource files for the Courses are
in MP3 format, and although they are music files they are considered to be data when you're burning them onto CDs.
Choose Data CD. Press next.
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Jason Bonaccorso 7900084390
3.The next screen will ask if you want to create a new CD or burn more data onto an existing CD. Choose Create new
CD. Then press next.
4. Press Finish when the next screen appears.
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Jason Bonaccorso 7900084390
5. When the wizard closes you will begin choosing which files will be copied onto the CD. Under the File Browser
window on the right side are the language files. Depending on which language and lesson the student requests you
will navigate into the LLRC-MP3 folder. In this folder is a series of sub-folders that contain the materials for each
course.
Once you have located the files needed simply click and drag them over to the left side into the blank column. This
will tell the computer that those are the files that you want to burn onto the CD.
After you have moved all the files you want to burn over the burn button will turn red. It is located on the third set of
buttons from the right at the top of the screen, on the left side of those buttons. By pressing that button you will begin
the burn process. Once you have started it do not stop it! The CD will be ruined if you stop in the middle of the
process.
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Jason Bonaccorso 7900084390
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Jason Bonaccorso 7900084390
Customer Feedback
Computer Help
16 Tuckett Rd, Salisbury
Brisbane QLD 4107
Phone : 07 3274 2141 Fax : 07 3274 2142
Email : jatzbona@computerhelp.com.au
CUSTOMER FEEDBACK
Date: 14/05/04
Phone: 07 3214 5698
Name: Jane Brown
Address: 52 Johnson St, Fax: 07 3214 5697
Mt Gravatt, QLD 4122 Mobile 0402 123 456
Email janebrown@hr.com.au
Unsure/
Questions Excellent Good Average poor
NA
Was the technician pleasant : Yes
Did the technicain discussed my system support
needs and answered my questions in a courteous and Yes
efficient manner :
Telephone response time : Yes
Where you happy with the service : Yes
Would you recommend us : Yes
Additional Comments:
Customer Name:_Jane Brown_____ Sign:___________________________________ Date:_14_/_05_/_04
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