Salon Management Hairdressing Program

							  19575 Diploma Salon Management Hairdressing Program
              Semester 1 2010 Elective Units
                        Overview
Session 1: Overview of subjects.
         Course overview
         Course differences and numbers
         Assessment information
         Assessment presentation
         E-mail addresses
         Contact times and numbers
         Support units
         Weekly expectations
         How to use support disk
         Wiki Space Orientation

Session 2: Manage Quality Customer Service
         Ensure delivery of quality products and service
         Services are Delivered and Maintained to Standards Agreed By The salon and
            Clients

Session 3: Manage Quality Customer Service
         Salons Customers Service Policies
         Salons Customers Service Procedures
         Codes of Practice

Session 4: Manage Quality Customer Service
         Problem Solving
         Decision Making Strategies

Session5: Manage Quality Customer Service
        Monitor, adjust and report customer service
        Legislation

Session 6: Administer Human Resources Policy
         Implementing Staffing Levels
         Monitoring Staff Performance
         Identifying and Minimising Potential Industrial Relations Problems

Session 7: Administer Human Resources Policy
         Developing and Implementing Training Plans
         Communicate two-way information and ideas

Session 8: Administer Human Resources Policy
         Building and maintaining effective relationships
         Managing difficulties to achieve positive outcomes
         Developing trust and confidence

Session 9: Administer Human Resources Policy
         Actively monitor and evaluate team outcomes
         Participate in team formation and planning
         Contribute to and manage team performance




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Session 10: Establish a Franchise Operation
         Research feasibility of establishing a franchise operation
         Specialists and relevant parties:
          accountants, legal representatives, financial planners and financial
           institution representatives, business planning specialists, marketing
           specialists and franchising consultants
          chambers of commerce
          Franchise Council of Australia

Session 11: Establish a Franchise Operation
         Plan for establishment of a franchise operation
         Roles and responsibilities of franchisor and franchisees may include
          agreement between franchisor and franchisees
          conditions for franchises
          services provided to franchises

Session 12: Establish a Franchise Operation
         Implement plan for establishment of a franchise operation
          chain of outlets
          existing businesses
          interested parties including a trial sample of franchises

Session 13: Establish a Franchise Operation
         Review implementation process
         Human and physical resources may include
          communications equipment
          office premises
          software and hardware
          specialist services through outsourcing, contracting and consultancy
          staff
          vehicles

Session 14: Establish a Franchise Operation
         Operational unit may include
          home-based site or other location such as leased or owned property
          office location staffed with required personnel and equipped to service and
           support franchisees

Session 15: Undertake Business Planning
         Researching data for organisational planning
         Business description
         Product / Service
         Location

Session 16: Undertake Business Planning
         Marketing
         Marketing Mix
         Competition / Pricing
         Advertising / Public relations

Session 17: Undertake Business Planning
         Financial Management Plan

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          Income projection
          Balance Sheets
          Breakeven Analysis
          Cash Flow

Session18: Undertake Business Planning
        Management Plan
        Managing Employees
        Managing Finances




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