Attachment A - 6/4 Phone Drill
Aproximate Time Amount of
General impression of person
Region Full Name City Person Calling Time Call Response Time to
answering phone
Made Received Respond
1 Buckley HealthCare Center Greenfield Wade Williams
1 Charlene Manor Greenfield Marie Titus 9:38:00 9:45:10 0:07:10 Confident
Beth Cardillo, Dan
1 Cozy Corner Nsg. & Rehab. Center Sunderland Rainville, Ruth Herzig 9:00:00 9:19:07 0:19:07 Confident
East Longmeadow Skilled Nursing East
1 Center Longmeadow Marie Titus 9:49:00 9:54:02 0:05:02 Confident
1 Fairview Commons Gt. Barrington Marie Titus 9:26:00 9:28:27 0:02:27 Confident
> 1 hr 15
Mark Bird, min after
1 Geriatric Authority of Holyoke Holyoke Pennington Geis 9:42:54 call
Mark Bird,
1 Glenmeadow Longmeadow Pennington Geis 9:53:09 9:53:09
1 Grayson House at Keystone Woods Springfield Tom Accomando 14:04:00 14:10:00 0:06:00 Confident
1 Hampshire Care Leeds Wade Williams
1 Hillcrest Commons Pittsfield Marie Titus 9:51:00 10:54:38 1:03:38 Confident
Beth Cardillo, Dan
1 Holyoke Health Care Center Holyoke Rainville, Ruth Herzig 9:05:00 9:20:03 0:15:03 Confident
Julian J. Leavitt Family Jewish Beth Cardillo, Dan
1 Nursing Home Longmeadow Rainville, Ruth Herzig 9:10:00 9:17:38 0:07:38 Confident
1 Keystone Commons Ludlow Josh Shanley for 15:15:00 15:23:00 0:08:00 Confident
1 Kimball Farms NCC Lenox Marie Titus 9:31:00 9:31:46 0:00:46 Confident
1 Lathrop Home Northampton Ashley Auclair 9:44:00 9:48:04 0:04:04 Confused
1 Life Care Center of Wilbraham Wilbraham Elizabeth Wilson 9:30:00 9:59:33 0:29:33 Confident
1 Linda Manor Leeds Marie Titus 9:35:00 9:40:42 0:05:42 Confident
Christine Besse,
1 Loomis House Holyoke Kathy Herman
Christine Besse,
1 Loomis Village South Hadley Kathy Herman
1 Mont Marie Health Care Center Holyoke Brian Lapointe 10:09:00 10:24:52 0:15:52 Confident
1 of 10
Attachment A - 6/4 Phone Drill
Aproximate Time Amount of
General impression of person
Region Full Name City Person Calling Time Call Response Time to
answering phone
Made Received Respond
1 Mt. Greylock Extended Care Pittsfield Marie Titus 9:33:00 9:55:02 0:22:02 Confident
North Adams Commons Skilled
1 Nursing North Adams Marie Titus 9:59:00 10:04:38 0:05:38 Confident
PineHill Assisted Living at Kimball
1 Farms Lenox Marie Titus 9:55:00 10:11:28 0:16:28 Confident
Diane Tillman, Jane
1 Providence Care Center of Lenox Lenox Merril 11:03:00 11:10:22 0:07:22 Confident
1 Reeds Landing Springfield Ashley Auclair 9:47:00 10:03:45 0:16:45 Confused
1 Renaissance Manor of Westfield Westfield Anne Miller
1 Renaissance Manor on Cabot Holyoke Karen Jackson 9:15:00 9:20:10 0:05:10 Confident
1 Rockridge Retirement Community Northampton Richard Heath 15:30:00 No Reply Confident
1 Ruth's House Longmeadow Lois White
1 Williamstown Commons Williamstown Marie Titus 9:29:00 9:30:12 0:01:12 Confident
2 Blackstone Nursing Home Blackstone Meg Coffin 9:45:00 No Reply Hung-up on MassMAP Caller
2 Blaire House of Milford Milford Dean Messier
2 Briarwood Continuing Care Worcester John McGlone No Reply
2 Eisenberg Assisted Living Residence Worcester Tara Egan 10:00:00 10:23:42 0:23:42 Confident
Several
2 Holden Nursing & Rehab Center Holden Patricia Foley Martel 13:30:00 Days Later Confident
2 Holy Trinity Nursing & Rehab Center Worcester Tara Egan 13:30:00 13:30:00 0:00:00 Confident
2 Homestead Hall Worcester Patricia Foley Martel 10:00:00 No Reply Confused
> 1 hr 15
min after
2 Jewish HealthCare Center Worcester John McGlone 10:49:23 call
2 Knollwood/The Elms Worcester Dean Messier
Confident - Asked to repeat the
2 Life Care Center of Auburn Auburn Elizabeth Wilson 9:30:00 9:50:47 0:20:47 message twice.
2 of 10
Attachment A - 6/4 Phone Drill
Aproximate Time Amount of
General impression of person
Region Full Name City Person Calling Time Call Response Time to
answering phone
Made Received Respond
Confident but put MassMAP caller on
2 Life Care Center of Leominster Leominster Elizabeth Wilson 10:00:00 10:15:37 0:15:37 hold
2 Lydia Taft House Uxbridge David Oriol
2 Medway Country Manor Skilled Medway James Centola 9:00:00 10:12:45 1:12:45 Confident
2 Notre Dame du Lac Worcester James Centola 9:00:00 9:24:50 0:24:50 Confident
> 1 hr 15
min after
2 Notre Dame LTC Health Center Worcester Jacob Sadecki 10:10:00 10:14:01 call
2 Oak Ledge Terrace, Inc. Blackstone Jacob Sadecki 10:15:00 No Reply
> 1 hr 15
Oakdale Rehabilitation & Skilled min after
2 Nursing Blackstone Sandra Mahoney 10:27:45 call
2 Overlook Masonic Health Center Charlton Tara Egan 10:00:00 10:09:26 0:09:26 Confident
2 Quabbin Valley Healthcare Athol John McGlone No Reply
2 Quaboag on the Common West Brookfield Dean Messier
Radius HealthCare Center at
2 Southbridge Southbridge Patricia Foley Martel 10:00:00 No Reply Confident
Confused - Did not seem aware of
2 St. Camillus Health Center Whitinsville Meg Coffin 9:45:00 10:02:20 0:17:20 what this was about
Elizabeth Wilson/Meg Confident - Did Hang up on initial
2 The Highlands - LCCA Fitchburg Coffin 9:45:00 10:01:22 0:16:22 Caller
2 Wachusett Extended Care Facility Holden
2 West Side House Worcester
2 Whitcomb House Milford
Joan Shea, Mary
3 Abbott House Nursing Home Lynn Beth Puska 9:49:00 10:02:40 0:13:40 Confident
Joan Shea, Mary
3 Assisted Living Center - Salisbury Salisbury Beth Puska 9:52:00 10:09:53 0:17:53 Confident
Joan Shea, Mary
3 Baker-Katz Nursing Home Haverhill Beth Puska 9:55:00 9:58:39 0:03:39 Confident
3 Bertram House of Swampscott Swampscott Guy Ferranti 9:35:00 No Reply Hung Up on MassMAP caller
3 of 10
Attachment A - 6/4 Phone Drill
Aproximate Time Amount of
General impression of person
Region Full Name City Person Calling Time Call Response Time to
answering phone
Made Received Respond
3 Davenport Memorial Home Malden Guy Ferranti 9:40:00 9:47:51 0:07:51 Confident
3 Devereux House Nursing Home Marblehead Guy Ferranti 9:43:00 9:47:46 0:04:46 Confident
Ellen McCarthy, Tara Confused- transferred to someone
3 D'Youville Senior Care Lowell Gibney 10:15:00 10:58:41 0:43:41 else.
Ellen McCarthy, Tara Confused- put on hold and transferred
3 Heritage Nursing Care Center Lowell Gibney 10:17:00 10:44:13 0:27:13 to someone else.
> 1 hr 15
min after
3 Hunt Nursing & Retirement Danvers Marie Titus 11:08:00 14:22:00 call Confident
Joan Shea, Mary Ended up in Voice Mail First then
3 Jewish Rehabilitation Center Swampscott Beth Puska 10:01:00 10:12:25 0:11:25 called main desk
Joan Shea, Mary
3 Kirkwood House Nursing Home Wakefield Beth Puska 10:01:00 10:07:11 0:06:11 Confident
> 1 hr 15
Lafayette Rehabilitation & Skilled min after Hung up on MassMAP Caller - called
3 Nursing Marblehead Guy Ferranti 9:45:00 15:24:00 call back
3 Lakeview House Nursing Home Haverhill Guy Ferranti 9:51:00 No Reply
Confused - Receptionist interrupted to
Life Care Center of Merrimack ask a coworker what to do & hung up
3 Valley Billerica Elizabeth Wilson 10:30:00 11:26:24 0:56:24 by accident.
3 Life Care Center of Stoneham Stoneham Elizabeth Wilson 10:15:00 10:36:23 0:21:23 Confident
3 Life Care Center of the North Shore Lynn Elizabeth Wilson 10:00:00 10:13:04 0:13:04 Confident
MI Nursing & Restorative Center, Ellen McCarthy, Tara
3 Inc. Lawrence Gibney 10:20:00 No Reply Hung Up on MassMAP Caller
Ellen McCarthy, Tara
3 New England Homes for the Deaf Danvers Gibney 10:25:00 No Reply Hung Up on MassMAP Caller
Ellen McCarthy, Tara
3 Penacook Place Haverhill Gibney 10:25:00 No Reply Hung Up on MassMAP Caller
3 Pilgrim Rehab Peabody Marie Titus 11:10:00 11:13:11 0:03:11 Confident
4 of 10
Attachment A - 6/4 Phone Drill
Aproximate Time Amount of
General impression of person
Region Full Name City Person Calling Time Call Response Time to
answering phone
Made Received Respond
Radius Northwood Healthcare Joan Shea, Mary
3 Center Lowell Beth Puska 9:55:00 No Reply Confident
3 Rosewood Nursing & Rehab Center W. Peabody Guy Ferranti 9:53:00 10:07:15 0:14:15 Confident
Ellen McCarthy, Tara
3 Stevens-Bennett Home Haverhill Gibney 10:45:00 No Reply Automated System
Joan Shea, Mary
3 The Fitch Home Inc. Melrose Beth Puska 9:50:00 10:02:14 0:12:14 Confident
> 1 hr 15
min after
3 Town and Country Nursing Center Lowell Guy Ferranti 9:56:00 15:22:00 call Negative attitude to MassMAP caller
Confident - Receptionist requested
Jean Citarella, Mary repeat & transferred call to another
4 Admiral Hill Assisted Living Chelsea Jane Nottonson 14:08:00 14:11:00 0:03:00 individual
Confident - Receptionist took message
Jean Citarella, Mary & transferred to Administrator - left
4 Annemark Nursing Home Revere Jane Nottonson 14:08:00 No Reply message
4 Armenian Nursing & Rehab Center Jamaica Plain Mary Himmelberger 14:08:00 No Reply Hung Up on MassMAP Caller
4 Bethany Health Care Center Framingham Valerie Gingas
> 1 hr 15
min after
4 Brookhaven at Lexington Lexington Valerie Gingas 14:11:00 call
Confused but appeared to understand
4 Cadbury Commons Cambridge Joyce Haglund 14:10:00 No Reply afterwards
> 1 hr 15
min after
4 Carleton-Willard Village Bedford Jason Dimatteo 14:05:00 call
4 Chelsea Jewish Nursing Home Chelsea Joyce Haglund 14:15:00 15:26:00 1:11:00 Confident
4 Corey Hill Nursing Home Brighton Steven Ellsweig
5 of 10
Attachment A - 6/4 Phone Drill
Aproximate Time Amount of
General impression of person
Region Full Name City Person Calling Time Call Response Time to
answering phone
Made Received Respond
> 1 hr 15
min after
4 Countryside Nursing Home, Inc. Framingham Valerie Gingas 14:25:00 call
> 1 hr 15
min after
4 Dana Home of Lexington Lexington Jason Dimatteo 14:04:00 call
4 Deutsches Altenheim, Inc. West Roxbury Steven Ellsweig
Confused - Swithboard refused to take
4 Elizabeth Seton Residence, Inc. Wellesley Hills Joyce Haglund 14:20:00 No Reply a message - 2nd call left message
4 Goddard House of Jamaica Plain Jamaica Plain Steven Ellsweig
4 Hale Barnard Services Boston Steven Ellsweig
4 Hebrew Rehabilitation Center Boston Peggy Leoni 14:03:00 14:14:00 0:11:00 Confident
4 Heritage at Framingham Framingham Jason Dimatteo No Reply
> 1 hr 15
Brian Walsh, John min after
4 Highgate Manor Dedham Bougas 14:39:00 call
Brian Walsh, John
4 John Adams Health Care Center Quincy Bougas No Reply
> 1 hr 15
min after
4 Lasell House at Lasell Village Auburndale Kevin Burke 14:10:00 call
4 Life Care Center of Acton Acton Elizabeth Wilson 10:00:00 10:25:39 0:25:39 Confident
4 Life Care Center of Nashoba Valley Littleton Elizabeth Wilson 10:00:00 10:19:46 0:19:46 Confident
Confident - Tried to transfer to
4 Life Care Center of the South Shore Scituate Elizabeth Wilson 9:30:00 10:01:55 0:31:55 Executive Director
Brian Walsh, John
4 Lighthouse Nursing Care Center Revere Bougas No Reply
6 of 10
Attachment A - 6/4 Phone Drill
Aproximate Time Amount of
General impression of person
Region Full Name City Person Calling Time Call Response Time to
answering phone
Made Received Respond
> 1 hr 15
min after
4 Marillac Residence, Inc. Wellesley Hills Kathy Seaman 14:57:00 call
4 Maristhill Nursing & Rehab Center Waltham Kevin Burke
> 1 hr 15
min after Confident - operator transferred to
4 Mount Pleasant Home Jamaica Plain Peggy Leoni 14:12:00 15:39:00 call contact person
> 1 hr 15
New England Deaconess Assoc. min after
4 Concord Campus Concord Kevin Burke 14:08:00 call
> 1 hr 15
min after
4 New England Friends Home Hingham Kathy Seaman 14:57:00 call
> 1 hr 15
min after
4 North Hill Needham Kathy Seaman 14:55:00 call
4 Norumbega Point at Weston Weston Dan Camara No Reply
4 Park Avenue Nursing & Rehab Arlington Cecilia Davlin 15:26:00 > 1 hr 15
4 Pond Home Wrentham Dan Camara No Reply
> 1 hr 15
min after
4 Pope Nursing Home Weymouth Cecilia Davlin 16:06:00 call
> 1 hr 15
min after
4 Riverbend of South Natick Natick Dan Camara 14:57:00 call
Confident - Call transferred to
4 Rogerson House Boston Peggy Leoni 14:20:00 14:22:00 0:02:00 Administrator
4 Ruggles Assisted Living Roxbury Peggy Leoni 14:27:00 14:27:00 0:00:00
> 1 hr 15
min after
4 Sancta Maria Nursing Facility Cambridge Cecilia Davlin 3:35:42 call
7 of 10
Attachment A - 6/4 Phone Drill
Aproximate Time Amount of
General impression of person
Region Full Name City Person Calling Time Call Response Time to
answering phone
Made Received Respond
4 Scandinavian Living Center West Newton Margaret Driscoll
4 Sherrill House, Inc. Boston Peggy Leoni 14:40:00 No Reply Confused
4 Soldiers' Home of Mass - Chelsea Chelsea Margaret Driscoll
4 Sophia Snow Place West Roxbury Elissa Sherman 11:42:00 11:44:33 0:02:33 Confident
4 Springhouse, Inc. Jamaica Plain Elissa Sherman 11:46:00 11:54:03 0:08:03 Confused
4 St. Patrick's Manor Framingham Dan Camara No Reply
Confused - Would not take message
4 Susan Bailis Assisted Living Boston Elissa Sherman 11:49:00 No Reply and wanted to forward call
> 1 hr 15
min after
4 The Boston Home Boston Elissa Sherman 14:17:00 16:29:00 call Left Message on Voice Mail
> 1 hr 15
min after
4 The Bostonian Dorchester Elissa Sherman 14:19:00 16:08:00 call Left Message on Voice Mail
4 The Tidd Home Woburn Gil Thisse 14:45:00 15:01:00 0:16:00 Confident
4 Thomas Upham House Medfield Gil Thisse 14:45:00 14:59:00 0:14:00 Confident
4 Timothy Daniels House Holliston Gil Thisse 14:45:00 14:57:00 0:12:00 Confident
Hung Up on MassMAP Caller -
4 Victoria Haven Nursing Facility Norwood Mary Himmelberger 14:02:00 No Reply requested repeat of message first
4 Visiting Nurse Assisted Living Somerville Mary Himmelberger 14:12:00 No Reply
Hung Up on MassMAP Caller after
4 William B. Rice Eventide Home Quincy Mary Himmelberger 14:05:00 14:09:53 0:04:53 requesting repeat of message
Jean Citarella, Mary
4 Woodbriar of Wilmington Wilmington Jane Nottonson 14:05:00 14:39:00 0:34:00 Confident
Jean Citarella, Mary Confident - Call transferred to
4 Youville Place Lexington Jane Nottonson 14:05:00 No Reply Administrator
4 Zelma Lacey House Charlestown Elissa Sherman 14:17:00 14:17:00 0:00:00
5 Bourne Manor Bourne Marie Titus 15:03:00 No Reply Confident
8 of 10
Attachment A - 6/4 Phone Drill
Aproximate Time Amount of
General impression of person
Region Full Name City Person Calling Time Call Response Time to
answering phone
Made Received Respond
> 1 hr 15
Bill Bogdanovich, min after
5 Bridgewater Nursing Home Bridgewater Sean Scannevin 16:07:00 call
5 Broad Reach - Liberty Commons N. Chatham DeAnna Willis 15:00:00 15:11:00 0:11:00
5 Daggett-Crandall Newcomb Home Norton DeAnna Willis 15:00:00 No Reply
> 1 hr 15
Susan Sheehan, min after
5 Doolittle Home Foxboro Victoria Pires 11:56:30 call
> 1 hr 15
min after
5 Emmanuel House Assisted Living Brockton Robert Salomaa 15:10:00 21:58:00 call Left Message on Voice Mail
> 1 hr 15
Susan Sheehan, min after
5 Fall River Jewish Home, Inc. Fall River Victoria Pires 12:00:47 call
5 Hannah B. Griffith Shaw Home Middleboro Brenton Tolles 15:20:00 15:28:00 0:08:00 First Call - Busy
5 Hathaway Manor New Bedford Marie Titus 15:05:00 15:06:00 0:01:00 Confident
5 Havenwood Rest Home New Bedford Brenton Tolles 15:14:00 15:22:00 0:08:00 Confident
5 Island Terrace Nursing Home Lakeville Mathew Muratore
5 Life Care Center of Attleboro Attleboro Elizabeth Wilson 10:30:00 No Reply Confident
Confused - Receptionist transferred to
the Maintenance Director without
5 Life Care Center of Plymouth Plymouth Elizabeth Wilson 10:15:51 10:15:51 hearing the whole message.
Confused - Receptionist didn't know
what to do and transferred to the
5 Life Care Center of Raynham Raynham Elizabeth Wilson 10:30:00 11:40:25 1:10:25 Maintenance Director. Left Voice Mail
5 Life Care Center of West West Bridgewater Elizabeth Wilson 10:00:00 10:18:11 0:18:11 Confident
5 Linden Ponds Hingham Josh Shanley 14:15:00 14:24:00 0:09:00
5 Longmeadow of Taunton, LLC Taunton Mathew Muratore
9 of 10
Attachment A - 6/4 Phone Drill
Aproximate Time Amount of
General impression of person
Region Full Name City Person Calling Time Call Response Time to
answering phone
Made Received Respond
> 1 hr 15
min after
5 Mayflower Place Nursing Center West Yarmouth Anita Holt 14:31:00 call
> 1 hr 15
Mayflower Place Retirement min after
5 Community West Yarmouth Anita Holt 14:28:00 call
> 1 hr 15
min after
5 Orchard Cove Canton Anita Holt 15:04:00 call
5 Radius HealthCare Center at Plymouth DeAnna Willis 15:00:00 No Reply
5 St. Joseph Manor Health Care, Inc. Brockton Brenton Tolles 15:20:00 No Reply Left Message on Voice Mail
5 The Cedars Dartmouth Bill Bogdanovich
5 The Oaks - LCCA New Bedford Elizabeth Wilson 9:30:00 9:51:00 0:21:00 Confused - Asked for clarification
5 Windsor Nursing Home S. Yarmouth Marie Titus 15:07:00 15:08:00 0:01:00 Confident
Facility was not called
10 of 10