Sheltering the Homeless; Building An Unaerstanding

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					          Sheltering the Homeless;
         Building An Unaerstanding




CPRS Accreditation
Carleen Carroll
April 2004
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                                 CPRS Accreditation Process

                                       Work Sample



                     Sheltering the Homeless: Building an Understanding




••
     Submitted by:

     Carleen Carroll
     Director, Community Relations
     Halton Region

     April 1,2004
•   Executive Summary
                           Sheltering the Homeless: Building an Understanding



    Public reaction to a proposed emergency shelter in the affluent Town of Oakville, Ontario,
    threatened to prevent Halton Region! and its partners from helping those in their community most
    in need. The heightened concern was directed to all political players within Halton Region and the
    Town of Oakville, as well as to the Salvation Army. A large number of stakeholders were involved
    - not only residents living in the proposed area for the shelter - but citizens in Oakville both in
    favour of and against a shelter, regional and municipal politicians, the homeless and the media.
    What was missing was an alignment of interest and understanding about homelessness so that the
    site selection process could move forward.

    My work sample focuses on the strategy and tactics I recommended and implemented to raise
    awareness of the need for a homeless shelter in Oakville and to reduce the public angst about the
    issue. As Director of Community Relations, with responsibility for communications, I was brought
    into this project to help resolve the issue after it had exploded and the Region/Salvation Army
    were being criticized by the public and media. There wasn't a great deal of time to do background
    research and analysis when the community was already agitated. As a result, I recommended an
    issues management approach that included a comprehensive communications strategy and a
    transparent, accountable public consultation process that provided citizens the opportunity to
    participate and provide input into how a site for an emergency shelter is determined.

    I worked on the project from July 2002 to January 2003. The first part of the project involved



•   developing the strategy (July - August 2002), followed by the work of the Advisory Group
    (August -November 2002), public consultation and citizen participation (September-October 2002)
    and drafting and communicating about the final report (December 2002-January 2003). I developed
    the key messages and written materials including fact sheets, speeches, backgrounders, media
    releases, advertising and community updates that were disseminated regularly to the public and
    media. The strategy and tactics were aimed at keeping the issue of homelessness and the need for a
    shelter front and centre in the Oakville community.

    The communication strategy supported the work of the Emergency Housing Advisory Group
    (EHAG), which, in the end, struck a balance between the need for leadership and fair
    representation of community interest. As the leader of the communications program for Sheltering
    the 'Homeless, I took great pride in seeing this project awarded a CPRS National Award of
    Excellence for Issues Management at the national conference in Prince Edward Island. I have
    worked in communications for over 15 years; I have never worked on a project that was as in sync
    with my own personal values of helping people in need. The project set the bar for communications
    excellence within Halton Region and also set the standard for siting, operating and communicating
    about an emergency shelter now, and in the future. The end result ensured those individuals who
    find themselves homeless, or at the risk of becoming homeless, have the ability to stay within the
    comforting boundary of their own community.




•
'   1 The Regional Municipality of Halton is the upper tier level of government representing the City of
    Burlington and Towns of Halton Hills, Milton and Oakville. Halton Region is located approximately 50
    kilometres west of Toronto.

                                                                                                           2
•   Case Study: Sheltering the Homeless: Building an Understanding

    Background:

    "People who live in Halton should be able to live in their own community. " Report to Halton
    Regional Council, May 14, 1999 from A Journey Home: Halton's Community Plan

    Issues such as proposals for group homes and homeless shelters have often been very divisive at
    the community level, resulting in divided communities, acrimony, misunderstandings and
    misinformation. This can result in a lack of objectivity in agreeing on the need within the
    community, making decisions on client groups to be served and determining whether a location is
    suitable. Ultimately it can leave long-standing damage in a community with detrimental effects on
    the public sector's ability to provide service to those in need. In the summer of 2002, community
    reaction to a proposal for a homeless shelter in the Town of Oakville seemed to be following that
    pattern. As a result, there was a need to resolve the issue and the resulting successful initiative is
    the subject of this submission.

    1. Research and Preparation:

    Halton Regional Council recognized the need to address growing concerns about homelessness in
    the Region in May of 1999. Despite being one of the most affluent areas in Ontario, the incidence
    of homelessness in Halton Region is increasing. Due to a shortage of emergency beds, Halton
    residents are sent to Hamilton, Toronto or Peel Region, or "couch-surf' within the community.
    Homelessness is "invisible" but growing. Research conducted in 2001 for A Journey Home:



•   Halton's Community Plan estimated that at least 1200-1300 individuals in Halton become
    homeless on an annual basis. Between January and April 2002, organizations in Halton turned
    away more than 140 homeless individuals due to lack of space. Only 63 units of rental housing
    were built in Halton over the last five years. Waiting lists can be as long as three years for families
    and five for seniors and single individuals. The lack of affordable housing and emergency shelter is
    a critical issue and the need is greatest in the Town of Oakville where no permanent emergency
    housing shelter exists. 2

    In January 2001, a focused approach to establish an emergency shelter in Oakville to serve single
    men and women, and youth (16-17 years), began. As the funding partner, Halton Region worked
    with the service provider, the Salvation Army, and the Town of Oakville to find a suitable site. The
    Region conducted public Town Hall consultations, although without a specific site on the table,
    community interest was minimal. Attendance at the public meetings was sparse; less than eight
    members of the public attended two Town Hall meetings. In June 2002, the Salvation Army
    submitted a rezoning application to the Town of Oakville for a site in the residential area of Eighth
    Line/Iroquois Ridge. A public meeting was held to inform the Iroquois Ridge community. Over
    300 residents attended. Community outrage ensued followed by escalating emails and phone calls
    to elected representatives. The tone of the emails and phone messages ranged from "there will be
    pedophiles at this hostel" to "you are endangering our children and ruining our property values" to
    "a ride to the town limits would be most efficient for the homeless". Due to community opposition
    and a number of negative editorials about how the site was chosen without any community input,
    the Salvation Army withdrew its application. However, the need for an emergency shelter in
    Oakville still existed.




•   2   Source: Region of Halton, Canada Mortgage and Housing Corporation

                                                                                                             3
    It quickly became apparent that a communications program was required to increase overall
    community awareness and belief in the need for an emergency shelter, as well as to build an
    understanding about how a shelter would be located and operated. Following the "community
    blow-up", I was brought in to develop a strategy that would include a rigorous communication and
    public consultation process that would ultimately arrive at a solution to serve the needs of the
    community and the homeless in Halton.

    2. Analysis

    "We don't want you people here" Toronto Star, Front Page, August 31, 2002 - Oakville
    residents raising concerns to Salvation Army

    My assessment of the situation revealed the following public relations issues:

    •   fear that an emergency shelter would be imposed on a community by a secret, closed process.
    •   concern and confusion about the need to locate a shelter in a residential area and whom it
        would serve.
    •   a lack of understanding and confidence in the Salvation Army's ability to operate a safe
        facility.
    •   portrayal of Oakville as "snob town" in local and Toronto media.
    •   comments from the public about lack of information and communication.
    •   pressure to establish the shelter so Region/Salvation Army could access federal funding

    In order to "reduce the temperature" in the community, I recommended that the Chairman of




•
    Halton Region, as a respected municipal leader, take the lead and establish an advisory committee
    made up of interested stakeholders and citizens-at-Iarge, to develop criteria for locating, operating,
    and communicating about emergency shelters. The objective(s) of the advisory committee:

    •   to allow the Region to gain control of the shelter agenda and demonstrate credible leadership
    •   rebuild trust and credibility in the process for selecting shelter sites
    •   clarify the Region's role and relationship with its partners, and,
    •   raise awareness about homelessness.

    The resulting committee, the Emergency Housing Advisory Group (EHAG)3, began its work in
    August 2002 and culminated with a report on December 20, 2002.


    3. Developing the Plan

    "What are the current needs ofOakville's homeless? What are the safety issues? What location
    if any will satisfy the needs ofall parties?" Citizen letter to the editor, Oakville Beaver, July 3.
    The Emergency Housing Advisory Group met weekly for 12 weeks starting in September 2002. I
    developed a detailed work program and consultation process, including meeting topics and multiple
    opportunities to communicate with the Oakville and Halton community on the work of the
    committee.




•   3 Due to time constraints, members were selected via input from the Chairman, staff, resident associations
    and funding partners rather than an open call to participate. A list of members is included in Appendix Nine.

                                                                                                                4
•   The main objectives of the communication strategy were:




       •
       •
        •   to present the facts on homelessness and increase overall awareness of the need for a
            shelter;
            to communicate a process for site selection that was seen to be fair and transparent;
            to provide information on the Salvation Army to raise its public credibility.

    The communication tactics were critical success factors representing clear, consistent, open and
    timely communications. An emphasis on personal, face-to-face and written communications with
    stakeholders (listed below), commitment to consistent behaviour and messaging, public
    involvement, accessibility to the process and key decision-makers, and action on feedback all
    served to make this communication program a success. Samples of the communications tactics are
    included as appendices to this submission.

    Audience/Stakeholders

       •    Community
            -Leaders of citizen groups
            -Churches
            -Local business groupslbusinesses
            -Resident Associations
            - All Halton residents
       •    Clients of shelters (past/present)




•
       •    Media
       •    Employees (Region, Town, Salvation Army)
       •    Council (Regional and Local)
       •    Referral service providers/support agencies, partners
       •    Government (provincial, federal funding organizations)
       •    Advocacy groups (Halton Social Planning Council)

    Key Messages:

    The following key messages were developed for use with audiences and stakeholders:

       •    The problem of homelessness in Halton Region is real and growing. Over 1200 individuals
            in Halton become homeless on an annual basis. We are committed to addressing it.

       •    In today's uncertain economy, homelessness is a real issue that potentially affects your
            neighbours, your relatives and your friends.

        •   Our commitment is to help individuals and families in our community get back on their
            feet in our community as quickly as possible with their dignity intact and a temporary
            roof over their head.

       •    Our "made in Halton" approach will specifically serve our citizens through:




•
            CJ   An advisory working group to help inform and advise on the criteria required to site
                 and operate a shelter.
            CJ   Formal information and consultation processes once a preferred site is identified for
                 reVIew.


                                                                                                         5
•   Tactics:

    Communications Working Group. I led a bi-weekly meeting to gauge progress on the strategy,
    with participation by the Town of Oakville, Salvation Army, Halton staff and Mercer Delta. 4

    Community Update Bulletins. Updates issued weekly on EHAG's work and progress.

    Dedicated Emergency Housing Line. Stakeholders were encouraged to leave comments on the
    dedicated phone line. All comments were provided to EHAG and addressed in the final report.

    Dedicated Email Address. Stakeholders utilized email to leave written comments and every email
    was acknowledged, provided to EHAG and addressed in the final report.

    Dedicated Web Site. Web site posted continuously updated fact sheets, community bulletins,
    media releases, Q&A' s and reports.

    Public Meetings. Two public meetings were held: September 19th and October 24th, 2002.
    • the September meeting's objective was for EHAG to listen and learn from the community.
       Halton Region staff, trained by the Director of Community Relations, facilitated round table
       discussion addressing specific questions on emergency shelters. All comments recorded in this
       workshop were posted on the web.
    • the October 24th public meeting addressed EHAG's draft report. Prior to the meeting, the draft
       report, including all recommended criteria was released for review. Revisions to the report
       were based on community feedback on major issues such as accessibility to transit, location on



•      arterial roads, facility size, clientele and communication needs.

    Advertising. Advertising messages focused on the opportunity to engage citizen participation.

    Media. Media stories on the "faces of homelessness" were arranged with the Oakville Beaver to
    demonstrate how a homeless person could be a friend or neighbour 5.

    Regional Chairman updates to Councillors. The Regional Chairman provided ongoing updates
    to Local and Regional Councillors.

    Internal Communications. Halton Region's Chief Administrative Officer provided regular
    updates to Halton staff.

    Open Houses/Site Visits To Shelter facilities. The Salvation Army conducted tours of emergency
    shelters in Peel Region for Advisory Group Members and Councillors. The Salvation Army
    provided tours of the temporary shelter in Oakville to local residents.




•   4
    S
     Mercer Delta was retained to help facilitate the work of the committee.
     Halton Region Benchmark Survey of Resident's Use and Assessment of Regional Services and Preferred
    Communications Methods, Environics Research Group, indicated the Oakville Beaver is the newspaper of
    choice for local information on Oakville.

                                                                                                           6
•   Budget

    Due to the timeliness of the issue, a specific budget was not set for the project in advance. The
    majority of resources used were in-house communications expertise provided by one
    communication specialist, one administrative assistant, and myself. All public relations costs were
    internal other than expenses for external facilitators who conducted EHAG meetings. I worked on
    this project for 21 hours per week for six months. The total budget for the project in 2002-2003 was
    $130,093.22 and was funded by Halton Region's Social and Community Services Department (see
    Appendix One).

    Expenses included:

    •   Paid advertising in Oakville Beaver/ Oakville Today August - December - $3,940.866
    •   Printed materials for public meetings - $3,658.94
    •   Courier service distribution for Community Updates - $1,976.46
    •   Design, production, printing of final EHAG Report - $19,425


    4. Results and Evaluation

    "Some very good things have come out ofthis process. There is a better understanding ofthis
    issue on the part ofthe community and there is better understanding ofthe concerns ofthe
    community. " Regional Chairman Joyce Savoline on tabling the final EHA G report.

•   Were the main communications objectives met?

    Objective #1- to increase overall community awareness of the need for a shelter.

    This was done through ongoing media relations work and profiling the face of homelessness in
    Halton which reached over 67,000 residents through the Oakville Beaver. 7 Over 180 individuals
    attended the public consultation sessions and there were over 15,655 website hits specific to
    Emergency Housing. Over 200 email messages and 50 phone messages were received on the
    shelter issue. Community updates (12) were delivered to the media and four resident associations
    (where they were distributed to groups of more than 200 members), church groups, not-for-profit
    groups, and businesses. Sixteen media releases were issued and picked up by local media. 8

    Objective #2 - To communicate a process for site selection that was seen by the community to
    be fair and transparent.

    This was achieved through ongoing communications via the update bulletin, the dedicated phone
    line, email address, public consultations and soliciting public input. All public comments were
    addressed in the report and where the public input could not be accepted, the reasons why were
    addressed. Qualitative public feedback to the Regional Chairman and EHAG indicated a greater
    appreciation for the efforts to define the criteria for establishing a homeless shelter in a community.


    6 An additional $5,555 in free advertising space in Halton's weekly masthead was secured.




•
    7 Circulation numbers, Oakville Beaver.
    8 In Halton there are seven weekly newspapers, one daily newspaper (Hamilton Spectator), one cable
    television station and a college radio station at Sheridan College in Oakville. The preponderance of media
    pick-up came from the Oakville Beaver (reach 67,000), Oakville Today (reach 25,000), and the Hamilton
    Spectator (reach 108,000).

                                                                                                                 7
•   Editorials at the beginning of the process were negative:

    "You can't build consensus and get various stakeholders on side if don't make your case to them
    and get buy-in" 9.

    In the middle ofthe process, editorial coverage started to promote the process:

    "Anyone with legitimate concerns and constructive suggestions for the advisory group should
    attend the meeting. This is your chance to have your say ....But ifyou just want to point fingers,
    spread rumours or make unfounded accusations then please stay home. That's not the purpose of
    this.,,10

    And, at the end, editorial coverage was complimentary of the process:

    "The advisory group should be commendedfor its work in quickly formulating a list ofcriteria for
    the shelter. As the report passed through Regional Council these past few weeks, residential
    opposition to the criteria was noticeably absent. ,,11

    Objective #3 - To provide information on the Salvation Army to increase their public
    credibility.

    This was achieved through illustrating the Army's track record, highlighting how they work in the
    Oakville community, the guidelines and standards used for shelter facilities and details on the
    operating plan. The Salvation Army took part in each public meeting and addressed community



•   concerns. I worked with the Salvation Army to obtain media coverage profiling homeless
    individuals who were assisted by the Army.

    The ultimate outcome of the project was the establishment of specific criteria to site, operate and
    communicate about an emergency shelter. The community was consulted with, participated in and
    were informed of the process so that the desire to locate a shelter in Oakville could proceed.




•   9
    10
      Oakville Today editorial, August 15, 2002
       Oakville Beaver, September 18,2002
    11 Oakville Beaver, January 26,2003



                                                                                                          8
•   Conclusion

    Regional Council endorsed the EHAG report on January 22,2003 (Appendix Nine) and reassured
    the community that all the criteria put forward and endorsed in the Final Report would be adhered
    to in the site selection process. EHAG initially focused on the Town of Oakville, however, the
    "made in Halton" criteria will be used to facilitate future projects of this nature, regardless of where
    they are located within Halton's borders. Critical to the outcome was the specific criteria about
    how Regional Council would communicate with the public about these issues in the future.

    In April 2003, Halton Region announced that a site in Oakville was found to meet all ofthe criteria
    put forward in the EHAG Report. That site has subsequently been purchased and the homeless
    shelter project is proceeding.

    An intensive community relations exercise to build good-will amongst the shelter neighbours
    including the establishment of a Neighbourhood Liaison Committee is now in progress, involving
    residents, businesses, Halton Region and the Salvation Army. What was once a point of anger and
    anxiety within the Oakville community is now the subject of a major fund raising challenge kicked
    off by a local developer. While not all-public outrage was diminished, the Advisory Group did
    strike a balance between leadership and fair representation of community interest - and through the
    communication process - an understanding about homelessness was built and will continue to grow
    as the process moves forward.




•



•                                                                                                         9
•   Appendices: Supporting Material

    1. Budget
    2. Communications Strategy - 151 draft
    3. Shelter Citizens Committee Work Program
    4. Material for September 19th public meeting
        • public discussion session - the parameters
        • guidelines for table discussion
        • public meeting roundtable comments published on website
    5. Material for October 24 th public meeting
        • public discussion session -the parameters
        • Advisory Group presentation of report published on EHAG web site
        • Highlights from the second public meeting published on web site
    6. Community Update
    7. Media Releases
    8. Media Coverage
    9. Final Report Emergency Housing Advisory Committee - for Council
    10. Final Report Emergency Housing Advisory Committee - for the public




•



•                                                                            10
()




o
•   Appendices: Supporting Material

    1. Budget
    2. Communications Strategy - 1st draft
    3. Shelter Citizens Committee Work Program
    4. Material for September 19th public meeting
        • public discussion session - the parameters
        • guidelines for table discussion
        • public meeting roundtable comments published on website
    5. Material for October 24th public meeting
        • public discussion session -the parameters
        • Advisory Group Presentation of report published on EHAG web site
        • Highlights from the second public meeting published on web site
    6. Community Update
    7. Media Releases
    8. Media Coverage
    9. Final Report Emergency Housing Advisory Committee - for Council
    10. Final Report Emergency Housing Advisory Committee - for general use




•   Word Counts: Executive Summary (299), Work Sample (2,495) - using standard
    Microsoft word count check including every word.




•                                                                                10
•   1




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Cost center group         321010
                                            2002                                                               2003                                          2002 & 2003
Cost elements                        ACTUALS (YTD)                                                       ACTUALS (YTD)                                          Total
                                                                  Basics, P.Marlow, paper costs,
12801 Office Supplies                              285.65 Business Depot                                 _____4~9~.7~5:"""Printing/papercosts Feb 03             335.40
Sub-Total:Materials & Supplies       ---2:=":8:"':5:-:.6:"':5:"""                                             49.75                                              335.40
                                                       Purolator, Dynamic, Bell's Mail Service
12511 Courier Service                         1,967.46 (courier, flyer delivery)                                  168.76 Purolator, Bell's Mail Service        2,136.22
                                                       Pocket Press, Oakville Blueprint,
                                                       Schaefer Graphics (printing, laminating,
12520 Printing                                3,658.94 paper costs)                                                49.70 Printing/paper costs Jan & Feb 03     3,708.64
12521 Printing External                                                                                        19,425.00 Interkom Inc. - report               19,425.00
                                                             Oakville Beaver, Hamilton Spectator,
12630 Advertising/Public Relations             3,940.86 Abbey's Own Publishing, New Tanner                                                                     3,940.86
                                                             Attridge Trspt, P.Marlow, C.Curtis, Petty
13040 Travel Expenses                            237.50 Cash                                                                                                     237.50
13090 Meals/Official Functions                 4,134.90 Lewisfoods, C.Curtis                                       32.08 Lewisfoods                            4,166.98
                                                             Mercer Delta Consulting (includes
                                                             $45,701 accruals from Mercer & Town
13100 Professional Services                  74,114.66 of Oakville)                                             9,603.35 Sanson & Hart, Mercer Delta          83,718.01
13199 Prof Serv: Consulting                    8,075.47 Mercer Delta Consulting                                                                                8,075.47
13999 Other Expenses                             582.64 Pat's Party Rentals                                                                                      582.64
                                     ---::-:::-=-:-:::-:-::~
Sub-Total:Purchased Services                 96,712.43                                                        29,278.89                                      125,991.32
Controllable Cost                            96,998.08                                                        29,328.64                                      126,326.72
44824 PW Chg: HP Service                         353.70 HP charges                                                                                               353.70
Sub Total:lnterDept Charges                     7:-:0~
                                     ---3~5:-:3~.                                                                                                                353.70
42213 Misc Op Maps & GIS Edits               1,927.60 Project Rep Salary                                                                                       1,927.60
42214 Cust Serv Research/Assist              1,485.20 Project Rep Salary                                                                                       1,485.20
Sub Total:Projrep                            3,412.80                                                                                                          3,412.80
Allocated Costs                              3,766.50                                                                                                          3,766.50
TOTAL EXPENDITURE                          100,764.58                                                         29,328.64                                      130,093.22
                                                                                                                                                             130,093.22


                                                                                         EHAG BUDGET
                                                                                 ii·




                •                                                                'it .




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    2




•



•
     COMMUNICATIONS STRATEGY - Shelter

     Draft - July 5, 2002
     Carleen Carroll, Director, Community Relations


     Project: Pro-active communications plan to regain control of transitional shelter
               agenda


     Background: The location of the Lighthouse Project, a facility providing emergency
              and transitional housing, has created much angst within the community
             where it is to be located. As a result of the media coverage and ongoing
              public contact with the media and local government, misinformation
              about the project is being circulated. The public/residents in the 8th line
              area where the shelter is to be located feel that they weren't consulted
              appropriately. The public doesn't believe that shelters work, that they
              achieve their desired objectives and this is what the Region needs to focus
              on to regain control of the issue and build credibility and trust. While we
              may never have these residents on board, we need to be cognizant that
              these same issues will re-occur wherever the shelter is to be located. Our
              goal is to provide the community with the facts about the issue raise their


•             awareness of the need for a homeless shelter in Oakville and provide
              some transparency and accountability about the site selection process
             with the community.


     Overall Purpose of Communications Plan:

     •   To manage the issue and allow the Region to gain control of the shelter agenda and
         demonstrate credible leadership
     •   Raise awareness of the "invisible" issue of homelessness in Halton Region
     •   Rebuild trust and credibility in the process for selecting shelter sites
     •   To clarify the Region's role and relationship with partners


     Key Communication Objectives:

     The purpose of the tactics outlined below is to allow the Region to regain control of the
     agenda, regain control of the messaging and buy time to build awareness and
     transparency into the process.

                                                                                         .../2



••
•   1. Main objective - Fact-finding Mission

    The Chainnan will establish an advisory committee to engage in a fact-finding mission to
    clarify and provide infonnation on the issue of emergency transitional housing including
    community need, how the centres operate, how sites are chosen and community relations
    and report back to the community within a 2-3 week period. The community will then
    have the opportunity to provide feedback and the Advisory Group will take that feedback
    into account while developing a report on the criteria for siting, operating and
    communicating about an emergency shelter.

    a) Committee Membership:

       The committee will be made up of the following:

       •   The Chainnan will be the lead
       •   Member of Halton Regional Police -the Police will select an individual
       •   The Mayor of Oakville
       •   A member from central office of the Salvation Anny
       •   Residents at large representing diverse stakeholder interests such as youth groups,



•
           residents associations, developers, social planning groups
       •   Still tbd - the role of Councillors from this area


    b) Staff support:

       The following staff will assist the committee:

       •   Adelina Urbanski - Commissioner Social and Community Services
       •   Carleen Carroll- Director, Community Relations
       •   Dave McCleary - Senior Policy Advisor
       •   Nancy Field - Community Relations Specialist (as required)
       •   Operational expertise from the Salvation Anny
       •   One resource person to take minutes, set up meetings, act as administrative
           assistant to the Committee
       •   Recommend retaining outside consultant to facilitate public meetings


                                                                                         " ./3




•
•   c) Terms of Reference:

       The scope of the tenns of reference will be drafted and vetted through Adelina
       Urbanski, Tricia Marlow, Carleen Carroll and Dave McCleary and will be presented
       as draft to the committee.

       The committee will provide non-binding recommendations to the Chainnan, which
       will allow the Chainnan to champion the issues and make a decision about the
       shelter.

       There will be no delegations or representations to the committee as its role is to
       clarify and provide factual infonnation on the issue of transitional and emergency
       shelter. Individuals will be invited to address the committee at the public meetings.


    d) Topic Areas:

       The following are the topic areas to be addressed:

       •   The need within the community for a shelter



•
       •   Centre operations - including a tour of one-two shelter operations
       •   Community safety and security - police can provide infonnation on safety and
           security issues within the community
       •   Process and criteria - provide a planning perspective on how sites are d~tennined
           and chosen
       •   Community communications and liaison - provides the opportunity to ask how
           we can do a better job at communicating with the public on these issues
       •   Recommendations and discussion

    e) Media Participation/Messaging:

       Our goal is to work with the media and offer them a briefing after each session with
       the co-chairs and Director, Community Relations. This will provide transparency on
       the issue and also can be used as an effective means of communicating with residents.

       In addition, the Chainnan will speak with Major Braddock from the Salvation Army
       to apprise him of this strategy and in discussions with central office of Salvation
       Army; the Chainnan needs to communicate the message that the Region has oversight
       on whoever carries the messages for the Salvation Army.

                                                                                        . . ./4




•
•   t) Time- line:

        It is important to come out of the gate quickly on this issue in order to pre-empt
        anyone from attempting to de-rail it or trying to assume the project as his or her own
        initiative. Recommend a late August/early September launch date to avoid criticism
        of trying to resolve the issue while many residents of the community in question are
        on vacation.


    2. Supporting tactical objectives:

    a) Scripting
    •   Provide script to Chairman outlining key facts to use in addressing media and
        concerned citizens about 8th line location; these materials an also be used as
        supporting pieces during the fact-finding committee's meetings:
        • What sites we looked at
        • What the criteria was for selecting the site
        • Address the myths about the people coming to these shelters
        • Clarify the relationship between the Region and Salvation Army i.e. put this in
           context, the Sally Ann is one partner among many partners that we work with on a
           number of issues and facilities



•
    b)Q&As
    •   Ensure that we have the answers to the questions raised at the 8 th line meeting
    •   Develop fact sheets on homelessness
    •   Post q&as/fact sheets on w e b .

    d) Supporting media tactics
    •   These suggested tactics are designed to have the Region/Chairman as the key,
        credible spokesperson on this issue
    •   The Chairman will engage the media the announcement of the advisory group
        including one-on-one interviews with reporters and/or session with editorial board of
        Oakville Today and Oakville Beaver
    •   Through the Chairman's columns, will feature an article on homelessness, also on the
        advisory committee; we will look at profiling individuals who have become homeless
        or are at risk of becoming homeless to demonstrate these individuals are neighbours,
        friends, families
    •   Paid media/advertising - a letter to Oakville residents providing the facts on the
        shelter issue
    •   The Toronto media can be helpful to us on this issue; pitch stories and profiles re
        Region's position on emergency and transitional housing.




•
•   3. Key messages:

    •   A decision about where a shelter is located should be based on the suitability of the
        site and not based on fear. The Region knows that the community has some concerns
        about the process and we've taken steps to address their key concerns by establishing
        this fact-finding mission to clarify and provide information to the public including
        community need, how these centres operate, how the sites are selected and
        community relations.

    •   The discussion continues as to where the most suitable and available site for the
        shelter will be and we will keep the community apprised of the facts as this issue
        moves along.

    Secondary messages once the advisory committee gets into its mandate:

        •   The problem of homelessness in Halton Region is real and growing. We are
            committed to addressing it.

        •   In today's uncertain economy, it is a real issue that potentially affects your
            neighbours, your relatives and your friends.



•       •



        •
            Our commitment is to help individuals and families in our community get back
            on their feet in our community as quickly as possible with their dignity intact
            and a temporary roof over their head.

            Our approach is a made in Halton approach to specifically serve our citizens. We
            are committed to having citizens shape our approach in a number of ways
            including:
        •   An advisory working group to help inform and advise on the criteria required to
            select a site and successfully operate a community based site

        •   Formal information and consultation processes once a preferred site is identified
            for review.

    4. Communicating to the public

        •   A Community Update bulletin following each advisory group meeting
        •   Public Meetings announced through the media, on the web site and through
            paid/unpaid advertising
        •   All documentation available on the web site
        •   Copies of all public materials distributed to key stakeholders including resident
            associations for distribution


•       •
        •
            Dedicated email address
            Dedicated phone line
•   5. Budget

    To be discussed with Commissioner Social and Community Services. Will need financial
    resources for advertising and conducting public consultations, printing and courier,
    facilitation.




•



•
•



•   3




•
•    ::
    .',':




                                                               Shelter Citizens Committee
                                                                                                                                                                               !   '
                                                    Work Program and Communications




                  r------- ..
                  1                  1
                  : Economic Profile 1                     p---.....
                                                           1            I
                                                                                                    r---- ..1
                                                                                                    1
                                                                                                                                             p-.-----.
                                                                                                                                             : Consultation 1
r------ .         I
                  ~-~--      ... _-, 1
                                                           1 Homeless   L....                       I
                                                                                                    1 Locatlonal
                                                                                                                  1
                                                                                                                                             1 Notification 1
 Chairman's 1                              Homeless        I Prof lie   I"'"                        1 Criteria 1                             I    Legal
                                         Housing Needs     1                                                                                 I Requirements 1     Public
 Information 1                                             1-         ,1                            1        I


                                                                                                                                       *~--~
                                               &                                 Myths and          .. _- __ 1           Locatlonal                             ConSUltation
   Memo to 1




                                                                                                *
   Council    1                              Roles                               Realities of                           and Centre                                 and
  CommlHae :                                   &                                Homeless In                             Operations                              Notification

                                                           r---- .                                  ,---- ..1
                                         Responslbllltes                            Halton
   Process    1
 Consultation 1
                                           In Hatton
                                            Bulletin       I            I
                                                                                Bulletin No.2
                                                                                                    1
                                                                                                                        Bulletin No.
                                                                                                                             3               r------.
                                                                                                                                             : Process for 1
                                                                                                                                                                 Process
                                                                                                                                                                  Bulletin
                                                                                                                                                                   No. 4
    Report    I
                                             No.1          1 Policing ~                             I Facility 1
'-------,         r------- ..                              1 Facts 1
                                                                                                    1 Operation                              1 Public and 1
                                                                                                                                             I   Council
                  1   Poverlty and   :                                                              1      s      I
                                                           1            I                                                                    1 Notification 1
                  1     Needs                              1-           •                           1
                                                                                                    ...           I
                                                                                                                  1                          '-        '_J
                  1
                  1   Assessment
                                  ...1




                                                                                                        .-------
                  ~-----_
                                                                                                                                         I
                                                                                                                                         I
                                                                                                                                         I
                                                                                                                                         I
                                                                                                                                         I
                                                                                                                                         I
                                                                                                                                         I


                                                                                                                                       --.
                                                                                                                 1 sf Public             I
                                                                                                                                         I
                                                                                                ------1            M••Ung
                                                                                                               Opt/on.1 Timing
                                                                                                          ~"II
                                                                    Shelter Citizens Committee
                                                                   Work Program and Consultation




                                                                                  r----- ..1
r~-"'-----"--
I'                 1                                                              1               1
I  EAlPlannlng Act                                                                1 Current Site 1

.
I    Approach
  _-----~--,
                   I                  Evaluative
                                      Framework
                                     Conf Identlallty
                                                                                  1 Options , ; - -......
                                                                                  1
                                                                                  1
                                                                                  L.          ~
                                                                                                  1
                                                                                                  1                                Sit.
, - - - - - - - - ---                      Issues         2nd                                                     Master Site   Evaluation
1 Constraint Analysis ..._
1
~
       Approach
                      1
                        ,
                             __II.. SiteIdentification
                                          and
                                      Evaluatlonal
                                                          Public
                                                         MHtlng                   r----- .        1
                                                                                                                     List        Prot...
                                                                                                                                and R••ult

                                     Responsibility ,
                                                                                                  I
                                                                                       New Site   ;-1_ _. . , .
                                       Options
r-~-------~                          Bulletin No.5
                                                                                       Options    :
      Willing Host                                                                1               1
1.           IIIIiIIi   J                                                         '-----_.


                                                                           ;,:
•




    4




•
I.                                     Public Discussion Session

         Advisory Group Consultation - September 19,2002: 7- 9:30pm
       -~'
                      Purpose ofSession
                          • To introduce the Advisory Group, their mandate and process
                          • To seek information and input on criteria for communications, site location
                            criteria and operational guidelines
                          • To listen to the community and provide opportunity for discussion groups
                            to deliver their feedback and advice on criteria for communications, site
                            location criteria and operational criteria

                      ·Working Assumptions on tone ofsession
                          • The focus will be on a discussion-based approach to ensure that all
                            participants can be heard and all ideas captured
                          • There will not be fonnal public presentations/deputations to a panel- if



•                           formal presentations are brought these can be submitted and reviewed by the
                            Advisory Group
                          • The Ch3irman will introduce the evening and set the overall context for the
                            discussion'

                      Suggested. Overall Agenda

                                    Topic                   Considerations                 Timing
                      Pre- Registration and also           Ensure adequate        Prior to evening by phone
                      registration that evening            room-set-up,           & email
                                                           refreshments & day     Also on-site on the
                                                           care                   evening beginning at
                                                                                  6:30pm
                      Welcome I Evening fonnat             Chairman               7pm-7:10pm
                      explained
                      •   Advisory group and mandate
                          introduced
                      •   Sets the context for the
                          meeting (why we are here) and



•September 13, 2002
 Version 2.0
                      Advisory Group                                                              Page 1
                                   Topic                     Considerations                    Timing
                         acknowledges residents will
                         have many questions as a
                         result of their experience with
                         the issue, whethedhrough the                              -,

                         media or previous public
          -'.            meetings
                     •   Focus of the evening is to
                         listen, receive input and
                         advice from the community on
                         criteria for communications,
                         site location criteria and
                         operational guidelines
                     Roundtable Discussions                  Community                  7:15-8:15
                                                             Concerns document
                                                             and Adelina's
                                                             presentation to the
                                                             Advisory Group will



•
                                                             be provided at each
                                                           . table for discussion


                     Roundtable reJX?rt back                Each roundtable             8:15-9:00   •                i
                                                                                                                     .'f
                                                            group to provide                                     !t
                                                                                                                 I

                                                            summary of
                                                            discussion
                                                            As reports progress,
                                                            groups to focus on .
                                                            new ideas and
                                                            information
                     Additional Feedback                    20-minute                   9:00-9:20
                                                            opportunity for
                                                            anyone within the
                                                            room who feels they
                                                            have not had an
                                                            opportunity to be
                                                            heard to raise any
                                                            issues they feel have
                                                            not been



•
                                                            acknowledged



September 13, 2002   Advisory Group                                                                     Page 2
Version 2.0
•                                      Topic
                         Wrap-up and Feedback Heard
                                                                 Considerations
                                                              Chainnan to             9:20-9:30
                                                                                               Timing

                         • Key themes from the                confinn:
                           evening                            - email etc means to
                                                          -   send in comments &
                         • Focus and where next
            "\.            opportunities' occur to for        October date for
                           public get involved                public report
                                                              presentation




                         Logistical Considerations
                            • Advertisements placed in this Thursday & Friday papers
                            • Pre-registration encouraged to address layout of roundtables and daycare
                              requirements
                            • Updates will be provided to Advisory Group on number ofregistrations


•                             received for the evening
                            • Advisory group member role is to teceive/listen -:- EHAG members will not
                              sit at tables but will circulate throughout the room during the roundtable
                              discussions
                            • EHAG members will sit together at one table during receipt ofroundtable
                              reports
                            • Flipcharts, microphones, screens, podium, dedicated round table at front    of
                              room
                            • Refreshments
                            • Display table ofstudies to date available and extra copies - copies of
                              Community Updates
                            • Day care available
                            • Registration desk will be set up
                                                                                                                '0
                            • Mailinglemail contact list ofparticipants collected as part ofregistration for
                              future info updates
                            • Media table set-up / regional communications staff to act contact




•   September 13, 2002
    Version 2.0
                         Advisory Group                                                                Page 3
•
              Emergency Housing Public Advisory Group
                        September 19, 2002
      Guidelines for table discussion

      The goal of this roundtable is to provide you with as much opportunity as
      possible to provide input into the following topic:
              What community questionslconcerns should the Members of the
              Public Advisory group consider in terms of:
                  1. Operational criteria
                 2. Site location criteria (note: please identify 3 to 5 of what you
                    consider to be the most important criteria and list others that
                    you feel should be considered)
                  3. How should information about site selection criteria and


•         •
                     selection of sites be communicated to the community? How
                     should the community be involved?
              Also please tell us:
              Of three topic areas listed above, which one is of greatest concern or
              interest to you?
          •   Are there other topic areas that concern you that you would like to
              voice tonight?

      Two reference materials are provided to help you with this discussion:
          •   A list of questions that have been generated to date on community
              concerns and issues
          •   A background report on emergency housing

      The following tips may help you get the most benefit from this opportunity within
      the time this evening
      •   The moderator will take the notes for your table and will provide highlights of your
          group's comments back to the larger meeting.
    / •   The moderator at each table has been asked to ensure each participant at the table
          is provided with an opportunity to speak.



•     •   Members of the Advisory Group will be moving from table to table to ensure
          that they can benefit from listening to the discussion.


                             Region ofHalton 1151 Bronte Road, Oakville Ontario
'.   There will be an opportunity this evening for each table facilitator to summarize
     the key themes from the discussion in a full report session. At the end of the
     evening notes will be collected for review by the Advisory Group.
     A Feedback Summary will be provided in an upcoming Community Update from
     the Advisory Group.
     Thank you for your participation.


     Notes




•                                                                                        "
                                                                                             ;




•                        Region ofHalton 1151 Bronte Road, Oakville Ontario
•                                                  Emergency Housing Advisory Group
                                                                                        I



                                                   Topics to Generate Roundtable Discussion
                                                               September 19, 2002

         Need
         1.    Has the need for emergency housing been established?
    '\   2.    If an emergency housing facility is not built, what happens?
         3.    If such a facility is built, will it attract users from outside the Region?
         4.    What alternatives have been considered in meeting the Region's emergency housing
               requirements?

         Property Values
         I. Will the facility affect the quality of life of neighbouring homeowners?
         2. Are property values in the area of an emergency housing facility impacted? If yes,
            how?
         3. Could other uses beyond emergency housing be introduced to the site? If yes, what
            are they and how will they impact on the surrounding area?
         4. How will the facility be designed to fit in with the surrounding area?



•
         5. Who will provide the ongoing maintenance?

         Operations
         1.    Is there an optimum size of facility (e.g., number of beds)?
         2.    Who will be eligible to use the facility? What is the process to determine eligibility?
         3.    What is the profile of the typical user?
         4.    What is the average length of stay?
         5.    How will the shelter be staffed and what is their role?
         6.    How will the facility be operated?
               • Admittance hours?
               • Enforcement of rules?
               • Dealing with those who are not admitted?
         7.    What type of support/programs will be offered?
         8.    How will potential users access the facility?
         9.    Is there likely to be excess demand? If there is, how will it be managed?
         )O.   What mechanisms will be put in place to ensure on-going and constructive lines of
               communications between the facility and neighbours?

         Safety/Security

         1. How will the building and operations be designed to minimize the impact of the



•           facility on the surrounding area?
         2. What steps wilJ be taken to maintain existing levels of safety in the surrounding area?


                                  Region oj Halton 1151 Bronte Road, Oakville Ontario
                          •
                                                                      Emergency Housing Advisory Group- Public Meeting Roundtable Comments
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             Message on screening process - and              Close to transportation - bus line                                    Perception of bad people - we have                              A healthy community concept                             Need to well documented
             where do those that are screened out go                                                                               not got the message about what                                  • support all of the community
                                                                                                                                   people are In need (relates to '                                not Just the people with' ,
                                                                                                                                   communication)                                                  money
             Community needs to know safe guarcts            Fit into neighbourhood" not an Industrlal                             Does name need to be changed to                                 Show there Is a cOmmunity                               Who needs shelter. families, moms
                                                             area                                                                  transitional housing                                                                                                    with kids
             People in shelters given more                   Need self-esteem                                                      Operatlcinalls part of                                           Support· don't want to send                            Misconceptions· stigma with mental
             ownership I responsibility and enforce                                                                                communication - with who is being                               'to Toronto                                             illness
             their rules                                                                                                           targeted
             Need to know what supports are offered          More ,dense - close to commercial,                                    No-proposal will meet all-                                       Keep support networks                                  Housing Is a basic need
                                                             shopping, medical, programs" '                                        community needs to be realistic
             Are people going to hang around     ,           Near facilities, accepting                                            Need to be realistic and use an                                  For the health of our                                  Can't send people of Region
             outside - community to understand the           neighbou~oods and services                                            opportunity                                                      community we need to show
             rules and address perception                                                                                                                                                           we are not as portrayed In the
                                                                                                                                                                                                   'media                  -
             Address potential disruptions                   Should look appealing                                                 Going up hill- a North American                                  Disconnected the first time                            Look at statistics· who needs
                                                                                                                                   attitude                                                         around                                                 shelter· build it
             Needs to be big enough to meet needs            Treat with respect                                                    Have a well-developed message                                         - need to be 2-way                                Need to help "couch surfers" before
             and small enough to provide services                                                                                  (Who, how long, what locations work                                 communication '                                     they get into more trouble (I.e"
                                                                                                                                   best)                         ,                                                                                         Toronto)
             Have found it difficult to site 2               Municipalities should be proactive· part                                                                                                     - even if people don't                           Minimum wage is too low· need for
             populations of need· interested in how          of planning of the community - zoning                                                                                                     want to hear, should be                             affordable housing - range of
             this may be done                                needs to be in place, need to plan for                                                                                                    given respect to be                                 housing options, broad need for
                                                             the future                                                                                                                                listened to                                         supports
             Is there a continuum of what we can                    - should not be an after effect I                                                                                               Bring early on In process to                           What to address:
             address                                              thought                                                                                                                           deal with Issues, in design
                                                                                                                                                                                                    phase
             Are we looking at broad needs and                        • Human seri/lce planning part of                                                                                             Needs a media strategy,                                     • stumbling blocks
             services                                               the' planning                                                                                                                   personal stories                                          (understanding need, community
                                                                                                                                                                                                                                                              responsibility)
             Transitory to a more permanent setting                   • Developers change housing                                                                                                   Neighbourhoods talking to                                   - What's stopping us Is fear
                                                                    proposals - why do we allow to                                                                                                  address misconceptions·
                                                                    happen                    "                                                                                                     need tools to talk to
                                                                                                                                                                                                    nelQhbours



     September 19, 2002                                                                                                                                                                                                                                                                         Page 1 of23
                                                    Emergency Housing Advisory Group - Public Meeting Roundtable Comments




    How will interaction with children be
    managed?
    Will there be counselling services on-
    site for the residents?

     Who will fund the project?                                                           Personalize the Issue of                Show the community thai     Are we moving ahead?
                                                                                          hoineleSsness ~ It could happen to      nomelesscan contribute to
                                                                                          anyone                                  our community
          - Fed! Prov ! Regional             $itelocation shoul9 be central: .            - artlst'.s pictorial                   We want a healthy community A lot of people don't see the need -
                                                                                                                                                              there Is a great need
          - Community                             -libraries                              - profile                               Look how we treat the most  Greater awareness of need
                                                                                                                                  vulnerable
          • Support groups, e.g. churches         : shopping, etc.                        • anecdotal Information                 Get the message across and  Not enough subsidized housing
                                                                                                                                  people will not reject site
                                                                                                                                  location
    What happens to the people that are           - hospital! clinic                      - Town Hall meetings                    Homeless must feel welcome People don't believe there is a
    screened out?                                                                                                                 - e.g. community dinner,    homeless issue
                                                                                                                                  church lunches
    Staff! volunteers· skills, welcomIng          • transportation                        • "Put a face on homelessness"                                      Shelter is a basic need
    Who will run the shelter?                     - supports - counselling                People's stories need to be heard                                   Perception is that some homeless
                                                                                                                                                              do not want to be In homes
     Salvation Army - well equipped to run    Building design (more home-like, not        Community could share personal                                      I'd rather take care of the homeless
     shelter                  .              industrial setting)                          stories at places of worship                                        before I worry about property values
     Should have a board (SA, Community,      Complimentthe neighbOUrhood                 empower children" greater
     citlzens-at-Iarge, service agencies,                                                 awareness
     support groups) that Is accountable
     Board Is acCountable to the community   Facility should liave a play area fClr .•    Once the site Is located, people will
     through on-going communication·         children                                     realiZe that there Is little impact
     accountable to funders, too
     Concerns of community could be heard    Must have i provide supports
     through Board
    .Life skills training                    Have you considered housing beyond •.       . Halton Town Hall Group could help
                                             "emergency" - e·.g. transitional?             EHAG In designing          ..
                                             AffordabllltY?·         .....     ,           recommendations.


September 19, 2002                                                                                                                                                                 Page 3 of23
                                                                          Emergency Housing Advisory Group - PtibUcMeeting Roundtable Comments
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                                                                                                                                                                                                                                                   I   " "••



                                                                                                                                                                                                                      We see people In need· story- man
                                                                                                                                                                                                                      needing gas to go to father'sfunera/
                                                                                                                                                                                                                      - he was taken to gElS station, tank
                                                                                                                                                                                                                      was filled up
                                                                                                                                                                                                                      Don't believe homeless are
                                                                                                                                                                                                                      dangerous, but have heard that 24
                                                                                                                                                                                                                      hour security exists outside Peel
                                                                                                                                                                                                                      shelter
                                                                                                                                                                                                                      Themes:
                                                                                                                                                                                                                            • need to understand the need
                                                                                                                                                                                                                         to determine if necessary and ;
                                                                                                                                                                                                                         what type
                                                                                                                                                                                                                            - concern about cost to
                                                                                                                                                                                                                         taxpayers
                                                                                                                                                                                                                            - recognize homeless should
                                                                                                                                                                                                                         be taken care of but need to
                                                                                                                                                                                                                         balance their needs with the
                                                                                                                                                                                                                         communlty's needs

          What research done?                                     Locate - transit, medical, parks,                       Need to tell people why it is good for             "Can't happen to me"                     Question #3 (re other users) -
                                                                  recreation facllitles- must be within                   them to have a shelter                                                                      residents want answers
                                                                  walking distance (safe)
               - best practices from other                        What is profile (kids, elderly, single                  Should have had surveys, public                    People do not "self-identify" •
             communities                                          men)?                                                   meetings, process needs, including                 lack of trust - do not see
                                                                                                                          education improvement prior to·                    people
                                                                                                                          choosing site     .
                - best processes from other                       Seems to be tendency to locate In                       Once site Is determined, need to                   Not Just the "guy in the wooly
              communities                                         industrial                       .                      Increase concentrated                              hat" - change the image
                                                                                                                         .Communications and ongoing
                                                                                                                          dialogue with community
                - "testimonials:' - real community                People seem to feel that they are "under                                                                   Role for local groups to get
              experience                                          treat"by shelters; shelter residents feel·                                                                 Involved (Info providers)
                                                                  threatened I insecure               ..'
          Operations lower priorities now                               - what is threatening to one person                                                                  Need to tell people stories
                                                                     is not to another (must recognize
                                                                     this)
    September 19, 2002                                                                                                                                                                                                                          Page 5 of23
                                                                                           ' .             .

                                                    Emergency HousiIig Advisory Group - Public Meeting RoUndtable Comments




                                              Impact on property values In close                 • sample sites
                                              proximity to shelter
                                              Location that can adapt to future                   • notification done well •
                                              unanticipated needs                               honest, upfront, what it is
                                              Size and location cannot be separated          Earn people's trust· work hard
                                              Concem that in [take] target market will       Input from Committee published
                                              broaden                                        (well) media/ advisory)
                                              Non-residential/light industrial.            - Another "public" forum on
                                                                                             conclusions and opportunities to
                                                                                             respond
                                              Size of facility ~ smaU
                                                    - geared to the. municipalities
                                                 needs not the Region
                                              Visit eXisting locations
                                              Modelling
                                              Establish criteria· model criteria through
                                              real sites that could meet criteria -
                                              mull10le examoles

    Beheve that there Is a.need In Oakville   Location needs to be sensitive to the         Need public relation /                   Lmk education (high school,      Need to understand how emergency
                                              surrounding community .                       communication strategy - I.e., Open      etc) in providing community'     housing is translated to long-term
                                                                                            House, Community Drlves .                service assisting with shelter   and how fits with overall housing
                                                                                                                                     (high school program)            program to accommodate overall
                                                                                                                                                                      need          .
    Everyone is equal in the potential need   Location needs to be ona bus route· 2         Better communication on when they        Involve comrnunity In design     Is hotel accommodation a bad
    for housing (emergency)                   mile walk (10 minutes)               .        are proposed:                            and operation of shelter         solution?
    Well kept, good landscaping               Closer to GO station.'                        ··communicate early and often                                                   - concern over waste of
                                                                                                                                                                         money? • would think its more
                                                                                                                                                                          expensive
     Strict rules· check-in times, code of    Need good transit                             - transparency to locating shelter but                                          • dirty
     conduct                                                                                also In the on-golng operation
     Good communication between shelter       Concem with impact on property value"         Needs to be an education program                                              .- band aid solution
     and community                                                                          with communllv                   .


September 19, 2002                                                                                                                                                                        Page 70f23
                                                                                    Emergency Housing Advisory Group - Public Meeting Roundtable Comments
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               Vl/hat happens at the end of 90 days·                   Should shelter look like a house so that
               are they transient, unemployed, long-                   It bl~nds with community (I.e.,     .
               term housing?                                           Lakeshore Rd) '.             .
               Shelter needs to be linked with other                   Design criteria - should ensure blend
               housing services to address tong-term                   Into community
               needs
                                                                       Could shelter be a series of homes '
                                                                       which are not.grouped together? - In
                                                                       order to blend with community? Maybe
                                                                       too expensive - operationally and
                                                                       DurchaslnQ homes

               Need - there is a need                                  Safety - not build near young children                  Advise community before the                                                                       Not enough understanding about
                                                                                                                               rezoning sign goes up                                                                             the funding for the project.
               Is this a long-term or short-term project I             Not residential land use                                Test the waters· see how the
               operations?                      .                                                                              community feels before moving in
                                                                                                                               somewhere
               Vl/hat are the laws of operation?                       Homeless need transportation, hospital                  Need a much better profile of the
                                                                       care, facility close to police,                         homeless· not enough
                                                                       employment, food, job bank facility,                    communication about who the
                                                                       counselling, life skills programs                       homeless are
               Will there be police onsite?                            What type of land will be used for the                        ~ are they are neighbours / our
                                                                       shelter?                                                   kids?       .
               'Nho will use the facility· people on                   Needs to have access to:                                     - are they from other
               parole? Screen for drug use                                                                                        communities?
               10 beds a good #                                        1. Transportation 2. Access to                          Were all the key Issues like
                                                                       employment opportunities, near hospital                 transportation taken Into account
                                                                       facilities 3. Counselling ./ education                  before a site was identified?
               What about group homes as an                            Within walking distance to grocery                      Where would I want to be If I was
               alternative?                                            stores                                                  homeless?
               Smaller clusters of people                              Don'l.go near an existing residential
                                                                       area - put In a.new area (undeveloped)
                                                                       so people are aware before they go in .'
               If have drug problems, should go to a
               drug rehab facility      .

   September 19,2002                                                                                                                                                                                                                                       Page 9 of23
                                                        Emergency Housing Advisory Group - Public Meeting Roundtable Comments




     Will there be any in-house training for
     residents - i.e., lob search. resumes

     Can we tailor the sheller 10 speCific        Shouldn't an emergency shelter be                                             Who has the need· the profile of a
     need groups (I.e.• youth, adult male,        located:                     .                                                homeless person in Halton?
     family)?
     Can emergency Housing subsidized                  • close to local and regional public                                     Do we have the right perception of
     housing be incorporated' considered in         transit                                                                     homeless people in OakvillelHallon?
     future development plans
     Will adults be physically separated from         - central to Halton Region area                                           COUld we getbetter stats for
     youth l how will It be managed?                                                                                            "families", "seniors", and "mental
                                                                                                                                health" related and definitions for
                                                                                                                                the terms?
     What will the ratio of staff to residents?        • other amenities
                                                    (l.e:,shopping,etc.)
     What programs (support l placement)
     will be offered by the emergency
     shelter?
     What happens to persons refused
     entry?
     Will there be ongoing communication
     with the community about operations
     and howwill that be achieved?
     Could the size of the factlity be made to
     match the surrounding diversity of the
     nelg hbourhood?
     Safety' Security - consider the inside
     and outside of the facility       .
     What is the ratio of police cars visiting
     Are there oiher security guards?




September /9, 2002                                                                                                                                  Page 11 of23
                                                                                                   Emergency Housing AdviSory Group - Public Meeting Roundtable Comments
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              If the Region has emergency shelter                                        Needs for transportation and safety                                                      Fear grows when community is not                                                                          Individuals from Oakville disgusted
              and all people using It come from                                                                                                                                   informed· when people are skirting                                                                        that we cannot look after neighbours
              another area?                                                                                                                                                       the issues                                                                                                - need It
              Why serving needS of • for example - if                                    Important not to "ghettoize" community •                                                 No guarantee if info Is presented -                                                                       People are full of fear, people think
              someone from Scarborough comes                                             happens when facility is too large                                                       will still have NIMBY                                                                                     they can control children's safety·
              here, do they get In or get sent back?                                                                                                                                                                                                                                        misoerceotion shelter = dancer
              Who is the shelter servlng?                                                Greenspace                                                                               Fear· perception· need education                                                                          How long does consultative process
                                                                                                                                                                                  about emergency shelters and who                                                                          go on?
                                                                                                                                                                                  Is housed In
              Who is the user? • males, youth, women                                     Accessibility to services '                                                              Information session at pUblic library                                                                      Past 50 years has shown growing,
              and children? • different considerations                                                                                                                            - this is what the Issues are, these                                                                       need - therefore build Into planning
                                                                                                                                                                                                                                                                                                       .                         I
                                                                                                                                                                                  are the possible solutions at
                                                                                                                                                                                  beginning, not end
              If avoiding large structure, need to focus                                 Need it to be in an environment where                                                    Designated Iridivldual or hotltne                                                                          Dignity for person
              on who will. use it                                                        they feel part of the community                                                          where people can ask questions
              Supervision· adequate                                                      If they are there for a short term, how                                                  Community Board· Developments                                                                              Criteria is different if you have
  ,...
  N
                                                                                         important Is accessibility?                                                                                                                                                                         different cultures
  ~           Address the fear                                                           Not a ghetto - blend It, small unit                                                      Using local media· suggest profile                                                                         We as a community have to help
                                                                                                                                                                                                                                                                                             each other and people in need
  ell                                                                                                                                                                             of emergency shelter users
  l-
                     • adequate size                                                     Integration Into the- Community Is good .                                                Keep people involved                                                                                       People with children are concerned
                                                                                         for clients & neighbourhood       .
                     • reasonable size                                                   Optiminal size· consistent with area                                                     Identify inplanning process                                                                                Safety· fear of unknown· partially
                                                                                         around it· does not stick out                                                                                                                                                                       because perception of not getting
                                                                                                                                                                                                                                                                                             answers
                  • meets clients and community's                                                -Grace HOUSE!, good example                                                      People need to know what is going                                                                          Identify In the urban planning
                needs                                                                                                                                                             on In their neighbourhoods                                                                                 process ~ not after the fact
              Security is Important                                                      A shelter should be part of urban                                                        -by education (profile, operations)
                                                                                         planning In planning process - not after'
                                                                                         the fact
              Who· seniors on pension? Youth who                                         Should It be located In a residential                                                    - meet with the neighbourhood
              have?                                                                      area?
              Who does It serve - larger community . .                                   Should it be a satellite location (as' 10:                                               • deal with fears and perceptions
                                                                                         different option)
              Does a shelter server people outside                                       Town of Oakville should stop shuttling                                                   General criteria should assist in any
              Halton                                                                     DeoDle to Hamilton                                                                       development

      September 19, 2002                                                                                                                                                                                                                                                                                                                               Page 13 of23
                                                                                  Emergency Housing Advisory Group - Public Meeting Roundtable Comments
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               • adult men with emotional and                         Therefore we believe that Mure sites                                                                                                                                  • Therefore, If nght type of
            behavioural problems do not mix with                      should replic8~e the criteria based on                                                                                                                             sheller is built to meet needs
            women and youth In different                              that Report                                                                                                                                                      . identified above, we won't need
            circumstances            .                                                                                                                                                                                                   to go this process again
          We do not believe that the needs ofthe                      We believe" the proposed shelter should                                                                                                                         Conclusion: We hope that this
          homeless are best addressed In a ·                          be located close to:    .                                                                                                                                       Advisory Group will take our
          centralized shelter away from thelr                                                                                                                                                                                         concerns and suggestions In
          communities                                                                                                                                                                                                                 earnest. Our Intent Is to find a
                                                                                                                                                                                                                                      solution that will benefit all parties
                                                                                                                                                                                                                                      without having a detrimental impact
                                                                                                                                                                                                                                      on our community. "
          Halton Region should have 4 shelters                             - transportation, medical centres,
          with 10·beds. Each Municipality should                         employment centres, training
          service their own homeless.                                   ,facilities, food banks.
                • Report 55-86-01 consultants 181                     We believe Mure sites for homeless
             Group were hired to work with project                    shelters should not be located close to:
             team and they concluded that project
             would be geared to primarily serve:
             singles, youth and childless couples
                - they also noted if the site and                                .-schools, daycare, residential
             project budget dictated a modification                            areas, women's shelters
             of the model, then compromIses
             would be necessary
                - therefore, compromises llre                         Property Value - not just a property
             necessary - this emergency shelter                       value factor, but also a quality of life
             needs to be modified by scaling it                       factor                    ..
             down to 4. 1Q-bed shelters. Located
             in each municipality of Halton with
             staff that have appropriate skills for
             their clients.
          Outofthis prOfile 55·86·01 the                              People come to Halton because they
          homeless shelter would serve men that                       want to enjoy quality of life and the
          have behavioural or emotional                               services that it provides             .
                                                                                                                          ,lio"
          challenges, youth with drug
          dependencies who are out of school,
          and women who have been abused


   September 19,2002                                                                                                                                                                                                                                            Page 1S of23
                                                           ,                "

    Different types of shelters may require   Family shelter shoUld be accommodated
    different types of security               in differing locations,'          ,
    Do we assume youth need more              Purchase section of townhouses· can
    ,security· more supervision?              be categorized for emergency
    Can several groups be served in a "       could housing be a condition: of
    single shelter· youth may be scared of    development? People moving in would
    adult shelter                             have a choice       '
    Youth shelters                            Could be physically attached to            Greatest concems:
                                              community centre          '
    Emergency sheiters • need stringent       Not a given that property values will            - site location
    rules                 '                   drop
    Lack of control is common· needed for     Public Input in design                           • affordability
    residents peace of mind· especially no
    alcohol or drugs                   '
    Rules are acceptable                      Need ac:countabllity for upkeep securlty       • function { operations
    Is an emergency sheltednappropriate       Accommodating different needs In one       Look at other Jurisdictions in Canada
    for an unemployment situation· longer     facility                          ,        {US
    ~m"               '   ,               '
    If requirement is economical· shelter     Aesthetics                                 Where is the money coming from·
    should be family oriented                                                            upfront and ongoing?
    What about people from outside· only if   Home away from home                        • must be reflected in level of public
    you're tuming Halton people away                                                     input
    Expertise { neutral                       Business decision· especially site         • contract with community
                                              location                '
                                              Land Use? ,                                • will function change?
                                                                                         • what kind of long-tem commitment
                                                                                         is there?




September 19, 2002                                                                                               Page 17 of23
                                                                                    Emergency Dousing Advisory Group - Public Meeting Roundtable COmiDents·
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         Halton residents as users only                                Close to transportation                                         Newspaper                                     Mors forums like this                                     "Hidden Agendas" • e.g., Vaughan
                                                                                                                                                                                                                                               closing, additional people In need
                                                                                                                                                                                                                                               not from Halton
         System in place I adhered to monitor                         Close to shopping                                                Residents Association Pres.                   Understand how public land Is Expanding scope Issues· e,g.
         admission to shelter criterla               .                                                                                                                               sold                                                      Milton Jail, Hamilton soup. kitchen
         Want to know game plan up front - stick                      Close to hospital                                                Note: drop riot effective In Ward 6           Want a committee I                                        How will the region monitor the
         with plan - stop back tracking                                                                                                                                              community advisory· pre &                                 operational criterla once the SA
                                                                                                                                                                                     post building                                             opened (In conflicts and philosophy)
                 • I.e., scope status consistent-                     Minimal # of residential neighbours                              websites only ok                                                                                        How do we know Inhere Is a
             don't shift 40 - 80 beds                                 (except if new area being developed)                                                                                                                                     problem that Is not being looked
                                                                                                                                                                                                                                               after by the SA that could affect our
                                                                                                                                                                                                                                               community?                                             I

                - demographic of user - families -                    Non-established community                                        Phone holline                                                                                           Feel like the process now is too
             singles                                                                                                                                                                                                                           rushed. This has been going on for
  ....                                                                                                                                                                                                                                         6 mont6hs and we're only coming
  ....                                                                                                                                                                                                                                         up with criteria now? - how Is this
   ~
                                                                                                                                                                                                                                               possible?
    i
    ...  Families as users of shelter not transient                   Close to employment opportunities                                More info.rmed Councilors                                                                               Political process seems corrupt
         individuals
               • Consistent profile that does not                     Physical size relative to long term plan                         Direct mali                                                                                                      • why are we here now
           . get altered                                              for the neighbourhood                                                                                                                                                           spending time and money
         Medical person on site- all times                                   - area # of floors                                                                                                                                                         • want the history I
                                                                                                                                                                                                                                                      investigation
         Drug testing                                                        • aesthetics I blend In, not                                                                                                                                      If the Hydro site cannot be bought,
                                                                          institutional                                                                                                                                                        is SA able to rent the same location
                                                                      Clear signage                                                                                                                                                            Want to know why the town
                                                                                                                                                                                                                                               "squashed" Lyons Lane
                                                                      rilot near a school or community centre I
                                                                      pai1<s
                                                                      Back from the road .

                                                                                                                                           .
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     September 19, 2002                                                                                                                                                                                                                                                       Page 19 of23
                                                                                                                                 .;~




          - transient                            Transportation - public transportation for                                            Prevention of homelessness
                                                 low income
          - emergency - economic                 Shopping                                        - not after the fact                  Issue of homelessness regardless
                                                                                                                                       ofintervention (i.e., mental health)
          - mental health, violence and          Healthy location I green space                  - site selection personal             Social contracts with clients, work
        abuse" housing and supportive                                                          consultation (community groups,         towards goals
        housing, immediate and second                                                          condo groups, professional
        stage                    .                                                             associations)
           • youth (independent liVing, group.   Size of location - # of beds, units             • Rotary input                        Minimize the needs for emergency
         home, supportive housing)                                                                                                     shelters
     All unique                                  How siie was determined- room for                                                     More affordable housing for all risk
                                                 expansion                                                                             groups, more groups homes
     Not compatible (i.e., mental health)        Size related to need                                                                  Review policy to give people better
                                                                                                                                       access to housing (Halton Mandate)
     Some maybe compatible, some not             N~   sharing roOms I units                                                            Urgent need for 2nd stage housing
                                                                                                                                       for parents and children
    Toronto I Halton -lessons to learn,          Private                                                                               Aftercare (after the shelters; follow-
    examples, zoning Issues                                                                                                            up with, community resources) • self-
                                                                                                                                       help
     Re-establishment of Group Home              Pro~achve size                                                                        Recognition with Salvation Army·
     Advisory Committee (1998 abolished in                                                                                             recognize their work with the
     Oakville)          ...                                                                                                            homeless
     Urgent need in Oakville                     Blended new facilities - integrated -look
                                                 at community then the site
     Urgent need for mental health .
     Consumer
     Define #'s and make up of residence
     Not a baml-aid solution




September J9, 2002                                                                                                                                        Page 20 of23



                                                                                         .'.
                         •
                                                                                                          Emergency Housing Advisory Group- Public Meeting Roundtable Comments
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                  What constitutes an "emergency"                                             Perhaps different location criteria                                                     Don't repeat same mistake                              Want to be innovated· learn                 One set of guidelines not possible
                                                                                              depending on needs of clients                                                                                                                 from others' experience                                .
                  Client demographics should be                                               Size in scale to community                                                             . Don't wait til It's a 'done deal'                                                                 Evaluation after its in place· will
                  considered - services                                                                                                                                                                                                                                                  there be evaluation and when? Was
                                                                                                                                                                                                                                                                                         criteria met? Is profile was it was
                                                                                                                                                                                                                                                                                         supposed to be?
                  Shelter should be more mission -                                            Should not be cOmpound. should be.                                                     .Community wants a say                                                                              Will there be an evaluation of
                  specific - one shelter can't meet all                                       integrated Into community and programs                                                                                                                                                     proposal before its built?
                  needs             .
                  Shelter - temporary roof overhead -                                         Size - not large (Institution                                                           Want something workable                                                                            How do we cheek that sites are not
                  should not be that                                                                                                                                                                                                                                                     "political deals?"                 ;
                  Take Into account the "age" of the                                          Transitional In semi-commerc:iall                                                       Affordable housing issue needs to                                                                  It should never be acceptable for us
                  community - new communities are,                                            residential area                                                                        be addressed so successful                                                                         to normalize homelessness
                  vulnerable              .                                                                                                                                           'transitlon'can take place
    ...
    en
    GI
                  Will there be screening                                                     Emergency in industrial                                                                 Shelter should be part of whole
                                                                                                                                                                                      system 'or strategy
    i
    I-
                  What about emergency· wouid anyone                                          Close to eXisting services like                                                         Should be part of a continuum
                  be turned away                                                              Manpower on Speers Rd - land
                                                                                              availability             .
                  Would It be just for residents or for                                                                                                                               EHAG should be a permanent
                  'drop-in' services                                                                                                                                                  resource
                  Emergency versus transitional - need                                                                                                                                Community needs to know
                  clarity of intention                                                                                                                                                alternatives. Input into service
                                                                                                                                                                                      provider, size
                  Needs of transitional housing different                                                                                                                             Now Is the time to be giving Input
                  from emergency housing
                  Community needs to have Input on who                                                                                                                                Ongoln~ community evaluation
                  would own ( run a shelter since its                                                                                                                                 through EHAG
                  pUblicly funded
                                                                                                                                                                                      .Make sure research is done to
                                                                                                                                                                                       ensure it has a Chance of success




        September 19, 2002                                                                                                                                                                                                                                                                                             Page 21 of23

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                     Draft - Public Discussion Session

           Advisory Group Report Recommendations: Public Discussion
          ~.,October 24th , 2002: 7- 10:00 pm

                     Purpose ofSession
                        • To present the Advisory Committee's report on recommended criteria to
                          operate and locate an emergency shelter in OakvillelRegion and suggestions
                          to better inform/educate the public
                        • To provide for community consideration of the report
                          » an opportunity to ask questions and receive clarification on
                            recommendations
                        • To capture formal public response to report
                        • To outline next steps


•           Working Assumptions
                       •    A copy of the final draft report (pre- final production) with a s~t of
                           questions for readers to consider will be made available on the internet in
                                      of
                           advance the session (or can be picked up/mailed).                 •
                       • Invitations will be sent to individuals who attended first session in
                         September.
                         » Same process of advertising and invitations for second consultation will
                            be followed (as estal?]ished for first event - newspaper, internet etc»
                         » The same questions distributed with the invitation will be posed to the
                            evening participants.
                       • Advisory Working Group Committee members will be active hosts and
                         participants
                         }) Presenters and respondents to questions
                       • The Chairman will introduce the evening and set the overall context for the
                         discussion
                       • Individual deputations will need to be accommodated
                       • Q&As will posted on the website following the evening
                       • Ian Smith will act as facilitator




•   October 4,2002
    Version 1.0 .
                     Advisory Group                                                                    Page J
                                                                                  ~
                                                                                    .•   ,.t'.~'-'
                                                                                   ~C.'"        . '.~.,



•
                                                                                                          ~(Je,
                                                                                   . • IJC·Lu                ,.
                                                                                  ~",~, .


                                   Topic                   Considerations                 Timing
                  (Separate out opinion statements
                  from questions)
                  Question and Answer session on         Each roundtable          7:55- 9:00 pm
                  report                                 group to provide top
                  One public member to act as spokes     3 -4questions
                  person to ask questions                Those questions not
                                                         able to be answered
                                                         to be collected and
                                                         answered in follow-
                                                         up on internet or Jast
                                                         Community Update


                  Individual Comments/deputations        Opportunity for          9:00-9:50pm
                  on Report                              Advisory Group to        (max of 10-12)
                  3-5 minute max per speaker             listen to opinions on
                                                         report
                  individuals wanting formal time can



•                 sign up as they register.              Written comments
                                                         can also be
                                                         submitted by email,
                                                         direct mail or
                                                         dropped off                      •
                  Wrap-up and Feedback Heard             Chainnan to              9:50-10:00
                  • Key themes from the evening          confinn:
                  • Focus and where pext                 - email etc means to
                    opportunities occur to for public    send in comments &
                    get involved                         October date for
                                                         public report
                                                         presentation
                 Additional Feedback                      Evaluation form on
                                                          evening distributed
                                                        . and left on tables
                                                         Summary Results to
                                                         be posted on internet




•   October 4, 2002
    Version 1.0
                        Advisory Group                                                                    Page 3
     Highlights from the Second Emergency Housing
     Advisory Group public consultation held Thursday,
     October 24th :

     Questions from Residents
     Following the Advisory Group's presentation of their draft report and table group
\'   discussions, the floor was opened to residents to ask questions and seek further
     clarification. All questions and comments raised by the public were recorded. Residents
     raised questions around the screening process, property values, operations, federal grant
     money and safety and security. The majority of questions focused on site location,
     shelter usage, financiaVoperating costs, the screening process and further clarification
     and/or definition of tenns used in the report. (See Appendix "A" for a complete list of
     questions).

     In addition, support staffto the Advisory Group took note of all issues that need to be
     clarified and/or reconsidered with respect to the recommendations in the draft report on
     the operating guidelines, site location guidelines and also the communication criterion.
     The Advisory Group indicated that they will work further to consider and explore the
     public's expressed issues and that all points of view would be taken into account as they
     progress towards finishing the final report.

     The issues and recommendations raised by community members are summarized below:


     Operational Guidelines .'      Public Issues}
     Criterion                      Recommendations                Advisory Committee Action
Operati nal Guidelines      Public Issu sl
Crit ri n                   Recomm ndati ns               Advisory Committ e Action


 Screening protocol          Require further               Include more detail around
                             understanding of the          screening process and
                             screening and                 communications protocol
                             assessment process            with Regional staff

                                                           Provide more detail on
                                                           referral program for those
                                                           who are declined access
                                                           to emergency shelter
                                                           based on screening

                                                           Unintended facility
                                                           description requires
                                                           further clarification (e.g.
                                                           for clients with serious
                                                           mental illness etc.)




                            Public Issuesl
Site Criterion Guidelines   Recommendations               Advisory Committee Action




 Property values             Information on the effects    To make study information
                             of facilities on property     available
                             values required




 Zoning                      Issues around zoning and      To clarify
                             expansion options unclear
                                         Publiclssuesl
'\,,'.'   Communications Criterion       Recommendations                    Advisory Committee Action




                                         Public Issuesl
          Other                          Recommendations                    Advisory Committee Action




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            Purchase and service          Accountability and                      To discuss purchase and
            agreement                     process of how agreement                service agreemenl
                                          to be struck unclear                    elements and consider
                                                                                  whether or not elements
                                                                                  should be included in the
                                                                                  report

                                                                                  Consider inclusion of
                                                                                  elements such as:
                                                                                  auxiliary options(e.g.
                                                                                  additional security),
                                                                                  support and services


          A full transcript was taken ofthe evening's discussion. It will be available in PDF format
          on tllls web site the week ofNovember 11 lh .
    Appendix "A" - Questions from the Evening
                                    th
    October 24                            ,    2002 - Public Meeting Questions


       Time Frame (includes on finding a site, funding timelines, expiration of grant money)                                                                                                                        7




       Site Location (includes Lyons Lane, Sheridan College, size of shelter in a residential                                                                                                                       20
       community, zoning laws, ratepayer associations)




       Communications (includes informing the community of a shelter, meeting                                                                                                                                       9
       notification, transparency and education)




•
       Security (includes clarification of term, studies on community threats, concerns about                                                                                                                       6
       community safety, weekends. those turned away)

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     . ,w. ,~~,:-;~~".."q~"n~~ ~"'I.~I~·~rQ.~-I~:::~~·,jP~"":"':'_'lfF
                             .••                                                                                                          .. JJ",. ~"I~'~''?~_'.                                         '<;':11,   c        '"",1./        .F,       ~
                               JfQmJ1e ~~ ;W;:~,~~l:f},
      ~~e ~~~£Il"y}i!1iJtejJ~~~~                                                                                                      ' , ,''.. ~         J.      "                      .       ' :      ..   ~_""      "       {:'        ""-._;    •




       Definitions (clarification of terms including 'owned', 'operated', 'funded',                                                                                                                                 10
       'homelessness', and name change to emergency)

      inA~~¢~f'~~~),"Jt-e~~t~~(llJ~r,q~p~itY~~(t}~;i~g9loQW~~ T1~~~~"                                                                                                                         l< ....
      'a~ha')"iQsJa-)                          \'.   -l ;:';' '.-          '                         - " , " .- _ -?;<¥                        ....                             J    "'~ ,'I;I
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       Other (includes original proposal, Official Plans, Ward 2 & 6's participation)                                                                                                                               10

    i;i~§9:ur~~~!I~J:~,~u't~s~~l!t~!Pti~~'Of.'~n~d                                                                                                    r        '~,_~"': i'--~' '~. ,~.:<a:.- ~.~~"                                            . . ::
        •      p   J.,2""     ~~~~"".                                          Ii r     sf -   l.;l~~..            I     _*_~ ..          ~.   t)'         't r         ..1p.......              ...1;,\ ,b.    ~   --·it      ,J.e!   '\      ":.t,41,

       Service Agreement (includes service provider, tender process, process for approval)                                                                                                                          7



       Next Steps (includes contingency plan and what next after report)                                                                                                                                            2
•   Questions - Complete List


     Time Frame

     What is the timeframe on finding a site? Council process?

     Are timelines and funding contingent on each other? And if they are, will the Advisory Group be
     committed to continue to work on a contingency plan if the first two become problematic?

     What is the timeline to move forward?

     Is there a deadline for establishing a shelter before the funding is withdrawn and how much is the
     funding?

     Thought funding was on a timeline?

     We heard SA had a grant that could run out?

     Are timelines and funding contingent with each other?

     Is the funding being withdrawn in spring 2Q03?

     Location - Roads I Transit




•
     Why was criteria (re: location on arterial road) not to be placed on local road? Why was it not
     mandatory?

     Please define 'arterial, collector and local' roads.

     How practical is 500 metres to local transit?

     500 metres to bus service - seems to be a short distance?

     "Facilities should not be on a local road ..." - why highly desirable and not mandatory?

     How does this relate to location of transit service (people from outside Halton)?

     Bus route distance?

     Main road versus arterial roads?

     Location· Site

     What about the Lyons Lane site? Will that be considered?

     Can we challenge each community in Oakville to select their own site?

     Who in the community actually, really wants the shelter? Why don't we canvas the community groups
     in Oakville and ask them who wants a shelter and put it in that community?




•    Are you open to putting a 10 bed home in a residential community?
•
    Questions - Complete List


     Firmer criteria for the size of such a facility being located in a residential area

     In the recommendations for site selection, why is the committee not unequivocally saying that a 40
     bed shelter will not go in a residential area?

     What are the guarantees that a facility that starts off as a ten bed facility in a residential area, will not
     later be expanded to a larger facility?

     Why are they not recommending 'as of right' zonirig which would mean that a facility could be located
     anywhere in that zoned area?

     Clarify "expansion expected to take place in same location, but 4D-bed couldn't occur in residential"

     What about Sheridan College land?

     Will Lyons Lane. site be considered in the future?

     Sites are the major association? Could you go the Ratepayer associations so that each part of Halton
     could you give you a site?

     "Neighbourhood" - this implies existing neighbourhood - yes or no?

     What would be wrong with Sheridan College Campus?




•    Does it mean that that if it extends to 40 beds, that that automatically forces a change in the rezoning
     from residential?
               th
     Will the 8 Line site still be available on the moratorium is over?

     Lyons Lane site?

     Can you go to each ratepayers association and ask for sites?

     Is Sheridan College an appropriate location?

     Operational criteria - separation from neighbourhood?

     Mental Health Issues

     Are people with mental health issues accepted or not? Need to clarify.

     How can individuals be screened in one day for mental problems, substance abuse and other
     dangerous attributes?

     Why is the statement "the facility is not intended for clients with serious mental illness ...." Not worded
     "the facility will not be used for. .."?

     Please clarify 'serious mental illness".




•
     Exclusion of mental health, addiction?
    •
        Questions - Complete List


         Communications

         How would the community like to hear about this?

         How does the community want to be informed I consulted? If the shelter is going to be places in their
         area?

         Was there enough communication and right communication about this evening?

         The group emphasizes more communication but notification of this meeting was not acceptable.

         We wonder why too short of notice about meeting especially when the focus was on communications
         - report only Monday?

         How will community be informed?

         Consult and communicate only after purchase?

         Minority dissent - the question of transparency doesn't seem to have been answered?

         Will there be community education around homelessness (violence and drug addiction) - will there be
         a program put in place to alive the fear?

         Shelter Usage


\

    •
    I
         What happens when the bed are empty? Does this happen often? Are there other uses when it does
         sit empty?

         Can we be more specific about the exact usage I clients of the shelter? The wording bf the
         presentation didn't make it 'clear about who would not be using the facility.

         What is the evidence justifies the exclusion of male I female parents with young children from the
         emergency housing issues?

         If the shelter has excess capacity, wjll people be bussed in from outside Halton?

         What happens after 90 days? What supports are in place?

         Will this criteria apply to all shelters in all parts of Halton?

         Why exclude male (female parents with young children, specifically males)?

         10 - 40 bed facility - what does this mean?

         Exclusionary criteria on page 7 - "list that leads to homelessness" - does this mean (a) not housed in
         this facility or (b) not housed in facility even if available beds

         What happens if beds are empty?




•
•
        Questions - Complete List

        Re: exclusion criteria at top ofpage 7. The top paragraph starts with poverty and homelessness. Quote from middle
        of the paragraph: "While the factors above represent the predominant scenarios, ...(situations) not addressed by the
        proposed facility include: fleeing family violence, substance abuse issues, and serious mental health issues."
          If you read that list, does that mean that anybody who falls under that criteria does not get housed in
          this facility? Or does it mean that they don't get housed in this facility even if there are existing
          (available) beds? This would lead to issues of security and screening and exactly what is the process
          and what is the mandate. What takes priority over what? If people are excluded according to your
          criteria what happens to them and if there is space in the facility, would they be housed?

    \     What happens technically to those people after the 30-90 day stay.

          Where do people with dual diagnosis go? lVe they excluded from the shelter?

          Will shelter be physically accessible for the physical disabled?

          Why are people .excluded from shelter system? Where are they going to go?

          Why families excluded?

          If people are only here for 90 days, why is proximity to schools important?

          When beds are empty - what happens?

          When the facility grows from 20 to 40 will people from outside Halton be allowed in? How will this



•         change the demographics? - relate to trans-boarder issue?

          Will there be people from out-of-town?

          What if people choose to stay?

          What happens after 30 or 90 days? Is there a provision of area operations to allow longer stays?

          How are the more than 25 - 40 homeless in Halton looked after?

          Security

          Please clarify the issues of security.

          What have you done to substantiate the comment that there is no evidence that he shelter poses a
          greater safety risks then otherwise exists in the community?

          If there is concern about separating adults from youth within the facility, why is there not a concern
          about separation of these same adults from children in the community?

          Clarify security - weekends and what happens to people turned away?

          Clarify issue of security?

          Why safety only for residents inside not outside the shelter?




•         Screening Process
•
        Questions -Complete List


         Who undertake screening process and what happens to person being refused admissions, especially
         late evening or weekends?

         Could be serious error on screening - how would that be dealt with and weekends would be a
         problem too?

         In operating criteria, physically separating adults and youth need to screen them for appropriateness
         of the neighbourhood?
    \    Are any reports available showing impacts on community from existing shelters serving a similar
         client base?

         How will advocates of the proposed 40-bed shelter, the Region, the Town and the operator take
         personal responsibility for property damage, dilapidation to the local residence area and for diminution
         of property values?

         People that come to shelter and don't pass screening will be re-directed - what if they like it here?

         Can you tell by looking at someone, you can tell who is on drugs, drunk? How can you screen people
         by looking at them?

         How will the screening process be different in Oakville (as opposed to Washington DC sniper case)?

         Looking at us who are under the influence of alcohol, drugs or able to commit a crime - how do you




•
         screen out people?

         The Washington Sniper was a resident of the lighthouse mission in Washington state - if this is how
         the screening process works, how will this one be different?

         What happens to people who are excluded? Where?

         Definitions Required

         Definition of 'owned', 'operated' and 'funded'?

         Clarify "potential purchase site made public when buyer and seller go public with transaction"

         Homelessness can have many meanings - who decides who needs the service?

         "..once transaction pUblic" - what does this mean?

         Why changed name from homeless to emergency?

         Why was name changed from homelessness to emergency?

         How do people decide who is homeless?

         What does expansion to 40 beds mean?




•
         300 people in outgrowth (+100 couch surfers) - torn down in new year - how do you justify this
         leisurely pace?
•
         Questions - Complete List


          Are there still 250 homeless?

          Financial I Operating Costs

          What is the projected average annual operating cost for the shelter, inclusive of all costs?

          In future, if added security is necessary, how will this security be paid for?

          What impact do finances play on this process?
    '\
          Have studies been done on the effects of property value?

          Does this plan lead to other municipalities increasing the planning for more $s and housing? Is this a
          band-aid?        .

          Projected opera!ingcosts - who would foot the bill for auxiliary costs?

          As taxpayers, would we have the right to look at that document (see above re: auxiliary costs)?

          Who will fulfill the obligation if property values were to decline?

          Are we speaking compensation (for property values?) .




•
          How great a role does the financial constraints play on this process?

          Have there been studies done on effects on property values? What were the findings?

          Does this plan lead to any municipalities revising their Official Plan and perhaps incr.easing the
          amount of affordabie housing? That would playa role in shaping neighbourhoods and making sure,:
          that this is not a band ai<;l·solution.

          Regarding model and upkeep - expanding on - then what does it eventually tum out to be?

          Operating costs? Security costs?

          What is the effect of shelter on property values?

          Other

          What about the rest of the original proposal which included a 4 story RGI units.

          Halton and Town of Oakville - are you going to include potential shelters in Official Plan?

          Are there similar reports with shelters serving similar clients?

          Does the wording exclude Ward 2?

          How many members on EHAG from Ward 6?




•
          Does Halton Official Plan consider shelters and schools going forward?
    Questions - Complete List



•    Alternate Solutions

     What about offering stays with families as an alternative to a shelter (with a tax incentive or other
     incentive)?

     What about stays with families? Foster homes?

     Is there a need to be filled by other housing?




•



•
•   6




•



•
        .. ' . .•...• .~MERGENCYHOUSIN~                                     -ADVISOR,(G~OJp>'>
             ,           ",   -   I                   . -                  ".                   .         ".   ,        ,   .   -   ,.,.        :




                                      Community Update
         Highlights from the fifth meeting of the Emergency Housing Advisory Group for Friday, September
           th
         27 •
                                                                                                                                           th
         •       rh,e Emergency Housing Advisory Group did not hold a formal meeting on Friday, September 27 •
                 THe group visited a shelter in Brampton and the temporary lighthouse Shelter currently operated
                 by the Salvation Army in Oakville.

         •       The information gathered from the tours will be factored in to the draft recommendations to be
                                                      111
                 presented to the public on October 24 •

         Public Input to the Advisory Group
                                                                                                    111
         •       A verbatim report of the roundtables discussions at the September 19 public consultation is now
                 available on line on the Advisory Group web site.
         •       A two-page synthesized summary of the public messages is also now available on line.
                                                              111
         •       Since they were established on September 6 , 74-four e-mails and 38 phone messages have
                 been received on the Advisory Group's dedicated phone line and email address.
    '    •       There have been 5,417 hits on the Advisory Group web site since it was launched on September
•                10th.

         Upcoming Meeting to focus on site criteria and operational guidelines

         •       The October 411\ meeting will consider a draft discussion paper that specifically profiles the
                 demand, presents case studies of existing emergency housing clients, clarifies who the user is
                 and outlines the experiences the Salvation Army has had in delivering this service over the past
                 three years in Oakville.
         •       Regional planning staff will conduct a presentation on zoning processes and legislative
                 requirements.
         •       The Advisory Group will also discuss a draft communications plan that takes into account the
                 public need for more information on emergency housing issues.

         The Emergency Housing Advisory Group is a community-based group examining the guidelines for siting and operating a
         homeless shelter in Oakville. These guidelines will form the criteria for assessment and selection of future shelters in the
         Region of Halton. Comments and inquiries can be directed to them at 905-825-6000 ext. 7998 and by email -
         advisorygroup@region.halton.on.ca

         Advisory Group Members:
         Joyce Savoline, Halton Region Chairman, Chair, Ann Mulvale, Mayor of Oakville, Major Ray Braddock, Salvation Army,
         Oakville, Major Ken Ritson, Salvation Army, Divisional Headquarters, Joyce Stephenson, President, Iroquois Ridge
         Ratepayers Association, Gary Crowe//, Deputy Chief, Halton Region Police Services, Colin Dart, Executive Director,
         Transitions for Youth, Chris Stoate, President, Trafalgar Chartwe// Residents Association, Joey Edwardh, Executive
         Director, Halton Social Planning Council, Peter Campbell, Citizen-at-Iarge, Kathy Graham, Citizen-at-Iarge,David Carter,



•        Citizen-at-Iarge, Linda Lane, Citizen-at-Iarge, Laura Kupferschmidt, Citizen-at-Iarge, Peter Gi/gan, Citizen-at-Iarge

         For further information, contact: Nancy Field, Community Relations, Halton Region 905-825-6000 ext. 7068 or Carleen
         Carroll, Director Community Relations, Halton Region 905-825-6080


         September 27, 2002
    ':<, ,", '<.-: :,'" _,   ~,'+" ~   ,:.';. ''-,",::   "::"',:.::<:,.~'.-' ~",   '>,", " .   ,.1'   :<:'.:::):~;~~:,:\P(;.·::."   ·l' :                  ..
                                                                                                                                            ,.:.~~:; ~..:,> :'t:~:,;:-:~;~?Tf~<··'-:~'t:·7'~~~f

    .' .,:'.::' "        ,:" ~ME~GENCY ~OUSING ~D"I~~~.Y 'G~?Ur",:'                                                                                                         '. ,',: ',:' :.-.:~,
    •                                  Community Update
                                                                                                                                                                th
    Highlights from the sixth meeting of the Emergency Housing Advisory Group for Friday, October 11 • The Advisory
    Group continues to meet to review and discuss recommendations on location and operating guidelines for emergency
    shelters.
    Legal Parameters Regarding Disclosure of Information Related to Property Purchase
    The ~visory Group reviewed information regarding public disclosure limitations on any property purchase. It was
    confirmed that the disclosure of information related to any proposed property purchase would destroy the ability of.any
    individual or organization to buy and sell property in an open, competitive marketplace. It was also pointed out that
    legislation puts governments and community groups on the same legal footing as private individuals with regard to
    information about pending property purchases. The implications for the location of an emergency shelter are: .
              • The pUblic may be initially informed of a potential property use as an emergency spelter, only after the' buye.t:
                and seller make the transaction public.                                                                       .
              • Public information and feedback on a site's use as proposed emergency shelter is ensured during the
                planning application process.                                                                   '
              • Any site identified for possible shelter use will be subject to a planning application and related public
                information and involvement.
    Increased Information and Awareness on the Need for Emergency Shelter in Halton
    The Advisory group members noted the local press coverage on Salvation Army clients. The Group indicated that
    further information, which provides an understanding of the human dimension of homelessness, is critical to raising
    community awareness.
                                                                             th
•   Second Public Meeting Scheduled for October 24
    The Advisory Group confirmed that it will present its recommendations at a pUblic meeting scheduled for 7:00 p.m.
                            th
    Thursday, October 24 at the Halton Regional Centre, 1151 Bronte Road in the Auditorium. Childcare            be proVided.                                        will
    Further details will be forthcoming via advertising in local media as well as on the Advisory Groul:fs dedicated phone
    line, 905-825-6000 ext. 7998 and the Advisory Group web site, www.region.halton.on.ca.
    Lighthouse Shelter Tours
    The Salvation Army is inViting the public to tour the temporary Lighthouse Shelter facility, which is in full operation at
    the former Chamber of Commerce building on Country SqUire Road. An Open House schedule has been established
    ~                                                                                                                                                  .



              •     Wednesday, October 16, 2:00 pm
              •     Thursday, October 17, 2:00 pm and 7:30 pm
              •     Tuesday, October 22, 2:00 pm and 7:30 pm
              •     Tuesday, October 29,2:00 pm and 7:30 pm
    An RSVP is required and must be confirmed in advance by calling 905-339-2370. Other times can be arranged as
    well.
    The Emergency Housing Advisory Group is a community-based group examining the guidelines and criteria for siting
    and operating a homeless shelter in Oakville. These gUidelines will form the criteria for assessment and selection of
    future shelters in the Region of Halton. Comments and inquiries can be directed to them at 905-825-6000 ext, 7998
    and by email-advisorygroup@region.halton.on.ca
    Advisory Group Members:
    Joyce Savoline, Halton Region Chairman, Chair, Ann Mulvale, Mayor of Oakville, Major Ray Braddock, Safvation
    Army, Oakville, Major Ken Ritson, Safvation Army, Divisional Headquarters, Joyce Stephenson, President, Iroquois
    Ridge Residents' Association, Gary Crowell, Deputy Chief, Halton Region Pofice Services, Colin Dart, Executive




•
    Director, Transitions for Youth, Chris Stoate, President, Trafalgar Chartwell Residents Association, Joey Edwardh,
    Executive Director, Halton Social Planning Council, Peter Campbell, Citizen-at-farge, Kathy Graham, Citizen-at-Iarge,
    David Carter, Citizen-at-Iarge, Linda Lane, Citizen-at-Iarge, Laura Kupferschmidt, Citizen-at-Iarge, Peter Gilgan,
    Citizen-at-farge.


    October 11, 2002
•
                          Community Update
    Highlights from the second Emergency Housing Advisory Group public consultation held Thursday, October
    24th\.

    Advisory Group Members presented Draft Report

    •   The Advisory Group presented their draft report to the general public and were pleased to acknowledge the
        continued public interest in working towards a solution to establish an emergency shelter.
    •   The draft report is the result oftwo months of extensive work and attention to the issue of developing'
        operational guidelines,.site location criteria and recommendations for effective communications.
    •   Over 60 people, all residents of Halton, attended and actively participated in asking questions and seeking
        clarification about the draft report.
    •   Residents raised questions around the screening process, property values, operations, federal grant money
        and safety and security.
    •   Participants told the Advisory Group members that they would like the language in the draft report clarified
        around the issue of the size of the shelter, the definition of an emergency shelter and some of the criteria.



•
    •   Support staff to the advisory group took note of all issues that need to be clarified andlor reconsidered and
        the Advisory Group indicated that all points of view would be taken into account as they progress towards
        finalizing the draft report.
    •   All questions and comments raised by the public were recorded and will be made available on the
        Emergency Housing Advisory Group web site the week of October 28"'.
    •   The Advisory Group will meet in November to finalize the report.
    •   Members of the public unable to attend the consultation are invited to make their views known through the
        Advisory Group email address advisorygroup@region.halton.on.ca and phone line 905-825-6000 ext.
        7998. These communications vehicles will continue to operate through the month ofNovember. _


    The Emergency Housing Advisory Group is a community-based group examining the guidelines and criteria for
    siting and operating a homeless shelter in Oakville. These guidelines will form the criteria for assessment and
    selection offuture shelters in the Region ofBalton. Comments and inquiries can be directed to them at 905-
    825-6000 ext. 7998 and by email -advisorygroup@region.halton.on.ca

    Advisory Group Members:
    Joyce Savoline, Halton Region Chairman, Chair, Ann Mulvale, Mayor of Oakville, Major Ray Braddock, .
    Salvation Army, Oakvi/Je, Major Ken Ritson, Salvation Army, Divisional Headquarters, Joyce Stephenson,
    President, Iroquois Ridge Residents Association, Gary Crowell, Deputy Chief, Halton Region Police Services,
    Colin Dart, Executive Director, Transitions for Youth, Chris Soate, President, Trafalgar Chartwell Residents
    Association, Joey Edwardh, Executive Director, Halton Social Planning Council, Peter Campbell, Citizen-at-
    large, Kathy Graham, Citizen-at-large,David Carter, Citizen-at-Iarge, Linda Lane, Citizen-at-Iarge, Laura
    Kupferschmidt, Citizen-at-Iarge, Peter Gilgan, Citizen-at-Iarge




•   For further information, contact: Carleen Carroll, Director Community Relations, Halton Region 905-825-6080
    or Nancy Field, Community Relations, Halton Region 905-825-6000 ext. 7086.



    October 24,2002
         ~,,"         ,.          ,I          :           "..    ~   ~'"':,   /l'   ",~<~   . <.'   ""~~.'":'_"Pj   -.   ,~.,,-:,~   ~':;:;:~~'r':;--!~f~:~¥";;~,       ·'4

        :;.             .     EMERGENCY HOUSIN'G ADVISORY GROUP,:> :,';','.'                                                                                           '. :
,       I,                        I ,                                     -   .'                                              ,       ,-- -,' ". -             ,:



                                       Community Update
    The Emergency Housing Advisory Group met in December to discuss changes to their draft report on emergency housing
    based on the presentations and discussions at the public meeting of October 24th, 2002. As a result of public input that
    evening and through previous forums and submissions, the Advisory Group refined and finalized their report on Friday,
    December 20th. The report primarily focuses on Oakville, which currently has no permanent emergency shelter facilities.
    The fipal report notes that:
    •           The Advisory Group, committed to ensuring that an emergency shelter could and should be located in the community,
                worked hard to balance the interests of all residents of Halton.
    •           The members agreed that emergency housing services should be distributed throughout the Region and acce~sible
                to all Halton residents.
    •           Specific criteria for locating, operating and communicating with the pUblic about emergency housing are identified and
                recommended as mandatory.
    •           All comments from the public were listened to and reviewed; a matrix outlines where the public issues and
                recommendations have been taken into account within the report.
    Next Steps
    •           In Halton Region, the final report of the Emergency Housing Advisory Group and recommendations will be forwarded
                to the Health and Social Services Committee of Halton Region for consideration on Tuesday, January 14th at 9:30
                a.m. In the Halton Room.
    •           Following review at Committee, the report will be sent to Regional Council for consideration on Wednesday, January



••  •
                22nd at 9:30 a.m. in Halton Region Council Chambers.
                Members of the public can request the opportunity to delegate before the Health and Social Services Committee
                and/or Council by contacting the Clerks office at 905-825-6000, ext. 7254.
                After the Advisory Group Report has been reviewed by Regional Council, it will be referred to the four area municipal
                Councils and the Salvation Army for their consideration.
    How to Obtain a Copy of the Advisory Group Report
                                                                                                                                                               "
                                                                                                                                                                   !


    The final report will be made available to the public as of Wednesday, January 8th, 2003 through the following
    communication vehicles:
    •           On the Regional website at www.region.halton.on.ca (click on the Emergency HousingAdvisory Group icon)
    •           Hard copies at the front reception of Halton Region Administrative Office,1151 Bronte Road, Oakville, Ontario, 905-
                825-6000.
    •           Regional advertising, as well as the Emergency Housing Advisory Group phone line (905-:825-6000, ext. 7998) will
                provide instructions for obtaining the report.
    To the greatest extent possible, all participants who attended the September 19th and October 24th public meetings will
    be contacted by phone or e-mail starting Wednesday, January 8th to advise them of the availability of the report.
    This will be the final Community Update from the Emergency Housing Advisory Group. The Advisory Group wishes to
    thank the community for their interest and contribution to the development of the final report and recommendations. The
    Group believes the criteria developed will Ultimately lead to a solution that balances the needs of the public with the needs
    of Halton citizens who require access to emergency shelter within their own community.
    Advisory Group Members:
    Joyce Savoline, Halton Region Chairman, Chair, Ann Mulvale, Mayor of Oakville, Major Ray Braddock, Salvation Army, Oakville,
    Major Ken Ritson, Salvation Army, Divisional Headquarters, Joyce Stephenson, President, Iroquois Ridge Residents
    Association, Gary Crowell, Deputy Chief, Halton Region Police Services, Colin Dart, Executive Director, Transitions for Youth,
    Chris Stoate, President, Trafalgar Chartwell Residents Association, Joey Edwardh, Executive Director, Halton Social Planning'
    Council, Peter Campbell, Citizen-at-Iarge, Kathy Graham, Citizen-at-iarge, David Carter, Citizen-at-Iarge, Linda Lane, Citizen-at-




•
    large, Laura Kupferschmidt, Citizen-at-iarge, Peter Gilgan, Citizen-at-Iarge

    For further information, contact: Carleen Carroll, Director Community Relations, Halton Region 905-825-6080 or Nancy Field,
    Community Relations, Halton Region 905-825-6000 ext. 7086


    January 7,2003
•
    7




•



•
The Regional Municipality of Halton

For Immediate Release
August 15, 2002



Salvation Army Withdraws Eighth Line
Application
The Salvation Army in Oakville has fully withdrawn their current planning application
for a permanent emergency shelter on Eighth Line in the Town of Oakville to
participate in a community-based Working Group addressing emergency housing
needs.


Halton Region Chairman Joyce Savoline will establish a community-based Working
Group to clarify and gather information regarding emergency housing projects and
to ensure the broader community voice is heard and questions and concerns
addressed. The Working Group will consist of representation of community interests
and will look at specific emergency housing issues such as operations, safety and
security, the planning process and communications. The Working Group members
will be named and operational by late August.                                                     (~. ;
                                                                                                  f
According to Major Ray Braddock of the Salvation Army: "We continue to welcome
the opportunity to work with Halton Region, the Town of Oakville and the community
to address the needs of both the homeless and those in our community at risk of
becoming homeless. We look forward to fully participating in the work of the
community-based Working Group. This withdrawal is made without any conditions."


"The Region wants to thank the Salvation Army for understanding the importance of
withdrawing their planning application on Eighth Line. The decision regarding where
a permanent emergency shelter is located needs to be made based on the best
interests of the community and those who need to use the shelter. We need to look
at building on our existing criteria to guide a site location," said Halton Region
Chairman Joyce Savoline. "We are working in partnership with the Town of Oakville



              1151 BRONTE RD.     •   OAKVILLE, ON •    L6M 3L 1 • www.region.halton.on.ca
          Tel: 905-825-6000 •   Toll free: 1-866-4HALTON (1-866-442-5866)   • TTY: 905-827-9833
    "Salvation Army Withdraws Eighth Line                                                Page: 2



•   Application"
    Halton Region



    and the Salvation Army and we believe the Working Group will provide the
    opportunity to address community concerns."


    Ward 6 Councillors Kurt Franklin and Janice Wright acknowledged the Salvation
    Army's decision. "I also want to thank the Salvation Army for participating on the
    Working Group to more broadly look at how best to address the issue of emergency
    housing," said Oakville Ward 6 Regional Councillor Kurt Franklin.


    "fhe issue of homelessness is difficult and complex, and there are different points of
    view and different needs to be met within the whole community," said Oakville
    Mayor Ann Mulvale. "Since 1999 when the issue of the need for a permanent
    emergency shelter was identified, we have worked closely with the Region and




•
    Salvation Army to identify potential solutions to address homelessness-related
    issues. The thinking of this community-based Working Group will be important to our
    long-term success in addressing this issue."


    Chairman Savoline indicated that the need for emergency housing in Halton Region
    is well established. The next step will be to evaluate and provide additional
    recommendations on such issues as community concerns, site selection criteria and
    processes, program delivery and security. "That will be the mandate of this Working
    Group," said Chairman Savoline.


    The 1996 Statistics Canada Census revealed that close to 10 percent of Halton
    residents are living in poverty and many more are just a pay cheque away from
    homelessness. With the average wait for social housing in Halton Region at three to
    five years for those currently on the waiting list, the issues of homelessness and the
    need for emergency housing are escalating. For further information on housing



•
    initiatives and homelessness, visit www.region.halton.on.ca.
                                               -30-
     "Salvation Army Withdraws Eighth Line   Page: 3



•    Application"
     Halton Region




     Media Contacts:

      Carleen Carroll
    . Director, Community Relations
      Halton Region
      905-825-6080
      1-866-4HALTON (1-866-442-5866)

     Gisele Rondeau-Shaw
     Manager, Corporate Communications
     Town of Oakville
     905-845-6601 ext. 3038


    Wendy Perkins
    Community Development
    Salvation Army Oakville
    905-339-2043



•                                                 i/
                                                  .,
                                                  J,
                                                 l.
                                                  ,
                                                      (1'
                                                            i'




•
                                                                  The Regional Municipality of Halton
                                                                  Forlmmediate-Release'~'"~"~."=.. ,'

                                                                  September 12, 2002
                                            ,-      "
             ...                         r?~..
  1                •.            'iJ! ""..
. /,~1
             .
             ~
                    ~;-
                            -~,.




    ~ ~-"' :,1) t~                                  ••,           Emergency Housing Advisory Group Invites
    a1_                 ~t'~_ ._'!~;.~~:.               .

                                                             __
...                         ,._~\...o'I'




    ~ :,_?~,- Di~_~~,ssi,~,~ __~_~ __<>._~~~!~_~e's PrC?,~~()_sed                                                                             .'-.'-    .....   _-----          --_
                                                                                                                                                                         .. __ __ .. .... -
                                                                                                                                                                              .               .....



      .,.~}.~.. , Emergency Shelter
       "":111"'...T~:~m:~e~~ ~OUSing                                                           Advisory Group, a      g~OU~O;~5 represen~t;:es fromth: ...
    :'" ~ ~ ~                                                     community which has been assembled-to examine guidelines for operating and- '
    .'" ~'~lGJJ; ~~,                                              siting a homeless shelter in Oakville, will be holding an evening of Round Table

     i:l'"
          l,~,        ",,':.       ~
                                ',",
                    ~9>."''':;!. -
                                                                  Discussions on Thursday, September 19th from 7 pm until 10:30 pm in the
                                                                      .


,
     , -,',,~, ':\ -';
               .-   -            .~         ~~
                                                            ~ Auditorium at Halton Regio'n Headquarters, 1151 Bronte Rd. in Oakville.
                   ~'        ,   .-.
                                                              .Registration will start at 6:30 pm.
             . ,; . ~' t:o; .                   I   ~~ ~
        •               J        -.    -'--'-



~            '.. J:                                               "The goal of this evening is to provide an early opportunity for the Advisory Group
                                                              Members to listen to suggestions, and concerns of Halton residents, n said Joyce
                                                              Savoline Halton Region Chairman and the Advisory Group Chair.                            II   Public input is a
                                                                                                                                                                                                  t"~   ;
                                                              critical part of this procesS." The Advisory Group's role is to assist the Region of
                                                                        .                                                                                                                       I
                                                                                                                                                                                                 '/
    '."                                                       Halton,. the Salvation Army and the Town of Oakville by providing criteria for locating .
                                                              and operating a shelter. Topics for the evening's discussion will include operational
                                                              issues such as safety and security, community information and communications and
                                                              criteria that needs to be considered to locate a homeless shelter.


                                                              Background materials, including a list of topics to be covered on the 19th will be
                                                        .. available for pick-up on Monday September 16th at Halton Region and on the Web
                                                              site at www.region.halton.on.ca (click on Emergency Housing !'dvisory Group icon
                                                              on the home page). Individuals interested in attending are invited (but not required)
                                                              to pre-register by phone at 905-825-6000 or by E-mail at
                                                              advisorygroup@region.halton.on.ca. Childcare will be provided with pre-registration.




                                                                               1151 BRONTE RD. • OAKVILLE, ON • L6M 3L1 • www.region.halton.on.ca
                                                                            Tel: 905-825-6000 • Toll free:1-866-4HALTON (1-~42-5866) • TIY: 905-827-9833
77~··7··-·-···'·"'~·'   '''Emergency Housing         AdvisoiYGrojjp·-~-····     ·,.....__,..:.:.cc.   c   .--=... - _...- " - ' - - ' - -.. '

                         Holds Round Table Discussion on Proposed
        •                Emergency Shelter in Oakville"
                         HaUon Region


                           The Emergency Housing Advisory Group is a community-based group examining the
                           guidelines for siting and operating a'homeless shelter in Oakville. These guidelines will
              .           form the criteria for assessment and selection offuture shelters in the Regipn ofHalton.
.,.,.   .... ~:-..~.-,. "-Commeii"tsand "inquiries can' be"direetedto7Iiem at 905::825~6(){)ifext. 7998 and lii einiiir~-··-·-::,:,=,::,::,:_·····-··
                                                                                                                                                   ._.
                           advisorygroup@region.halton.on.ca
            ~--_._""""                 _     _---     _-_      ~.~~=.~.=_   .. -'-'--._..-


                        . Advisory Group Members:
                        -Joyce Savoline, Halton Region Chairman, -e:hair, Ann Mulvale, Mayor ofOakville, Major
                          Ray Braddock, Salvation AY1!JY, Oakville, Major Ken Ritson, Salvation Army, Divisional
                          Headquarters, Joyce Stephenson, President, Iroquois Ridge Ratepayers Association, Gary
                          Crowell, Deputy Chief, Halton Region Police Services, Colin Dart, Executive Director,
                          Transitions for Youth, Chris Stoate, President, Trafalgar Chartwell Residents Association,
                          Joey Edwatdh, Executive Director, Halton Social Planning Council, Peter Campbell,
                          Citizen-at-large, Kathy Graham, Citizen-at-large,David Carter, Citizen-at-large, Linda
                          Lane, Citizen-at-large, Laura Kupferschmidt, Citizen-at~large, Peter Gilgan, Citizen-at-
                          large



    •                                                                                                                                           J
                                                                                                                                                "
                                                                                                                                                    1/ i
                                                                                                                                                    :r




                                                                             -30-

                         Media Contact:
                         Carleen Carroll
                         Director, Community Relations
                         Halton Region



  •
                         905-82!H)000 ext 6080
                           The Regional Municipality of Halton

                           For Immediate Release
                           January 7, 2003



                          , Emergency Housing Advisory Group Final
                           Community Update
                           The Emergency Housing Advisory Group met in December to discuss changes to their draft
                           report on emergency housing based on the presentations and discussions at the public
                           meeting of October 24th, 2002. As a result of public input that evening and through
                           previous forums and submissions, the Advisory Group refined and finalized their report on
                           Friday, December 20th. The report primarily focuses on Oakville, which currently has no
                           permanent emergency shelter facilities. The final report notes that:

~';"         ~',.r ,          •   The Advisory Group, committed to ensuring that an emergency shelter could and
;.         \',-

                                  should be located in the community, worked hard to balance the interests of all
                                  residents of Halton.
                              •   The members agreed that emergency housing services should be distributed
                                  throughout the Region and accessible to all Halton residents.
                              •   Specific criteria for locating, operating and communicating with the public about
                                  emergency housing are identified and recommended as mandatory.
                              •   All comments from the public were listened to and reviewed; a matrix outlines where
                                  the public issues and recommendations have been taken into account within the
                                  report.
                                                                                                                             1/· ;
                                                                                                                            "
                                                                                                                            Ii
                           Next Steps                                                                                      ,~.


                              •   In Halton Region, the final report of the Emergency Housing Advisory Group and
                                  recommendations will be forwarded to the Health and Social Services Committee of
                                  Halton Region for consideration on Tuesday, January 14th at 9:30 a.m. in the Halton
                                  Room.
                              •   Following review at Committee, the report will be sent to Regional Council for
                                  consideration on Wednesday, January 22nd at 9:30 a.m. in Halton Region Council
                                  Chambers.
                              •   Members of the public can request the opportunity to delegate before the Health and
                                  Social Services Committee and/or Council by contacting the Clerks office at 905-
                                  825-6000, ext. 7254.
                              •   After the Advisory Group Report has been reviewed by Regional Council, it will be
                                  referred to the four area municipal Councils and the Salvation Army for their
                                  consideration.


                                                                                                                More ...
       0
                   .. ,
                  ••••




•




                                         1151 BRONTE RD. • OAKVILLE, ON • L6M 3L 1 • vmw region.hallon.on.ca
                                     Tel: 905-825-6000 • Toll free: 1-866-4HALTON (1-866-442-5866) • TTY: 905-827-9833
    nEmergency Housing Advisory Group Community                                                Page: 2
    Update"



•   Halton Region


    How to Obtain a Copy of the Advisory Group Report

    The final report will be made available to the public as of Wednesday, January 8th, 2003
    through the following communication vehicles:

       •   On the Regional website at www.region.halton.on.ca (click on the Emergency
           Hou,sing Advisory Group icon)
       •   Hard copies at the front reception of Halton Region Administrative Office,1151
           Bronte Road, Oakville, Ontario, 905-825-6000.
       •   Regional advertising, as well as the Emergency Housing Advisory Group phone line
           (905-825-6000, ext. 7998) will provide instructions for obtaining the report.

    To the greatest extent possible, all participants who attended the September 19th and
    October 24th public meetings will be contacted by phone or e-mail starting Wednesday,
    January 8th to advise them of the availability of the report.

    This will be the final Community Update from the Emergency Housing Advisory Group.
    The Advisory Group wishes to thank the community for their interest and contribution to the
    development of the final report and recommendations. The Group believes the criteria



•
    developed will ultimately lead to a solution that balances the needs of the public with the
    needs of Halton citizens who require access to emergency shelter within their own
    community.

    Advisory Group Members:
                                                                                                    // ;
                                                                                                    'f


    Joyce Savoline, Halton Region Chairman, Chair, Ann Mulvale, Mayor of Oakville, Major          f
    Ray Braddock, Salvation Army, Oakville, Major Ken Ritson, Salvation Army, Divisional
    Headquarters, Joyce Stephenson, President, Iroquois Ridge Residents Association, Gary
    Crowell, Deputy Chief, Halton Region Police Services, Colin Dart, Executive Director,
    Transitions for Youth, Chris Stoate, President, Trafalgar Chartwell Residents Association,
    Joey Edwardh, Executive Director, Halton Social Planning Council, Peter Campbell,
    Citizen-at-Iarge, Kathy Graham, Citizen-at-Iarge, David Carter, Citizen-at-Iarge, Linda Lane,
    Citizen-at-Iarge, Laura Kupferschmidt, Citizen-at~large, Peter Gilgan, Citizen-at-Iarge


                                                -30-
    Media Contact:
    Carleen Carroll                                         Nancy Field
    Director, Community Relations                           Community Relations
    Halton Region                                           Halton Region
    905-825-6080                                            905-825-6000 ext. 7086




•
•   8




•
•        Salvation Army
    "\
          shelter plan
                .                       o· ..
    -.              runs ·Into
                     ...
         neighbourhood
                Oppo$dlon
                                                   :'




         Shelter would house 40 b~ds
                         By Angela Blackburn
                      OAKVIllE BEAVER STAFF·
                                   :fun e.. ;q / uz..- .
         Area residents are casting a long shadow over the
     Salvation Army's plan to build The Lighthouse, a shelter for
     the homeless, in north Iroquois Ridge




•
         Oil Monday, Salvation Army representatives tried to pres-
     ent their· plan to an angry, standing-room-only crowd of near-
                                       ly 200residents packed iiltQ the
        "If the community itself new             Iroquois· Rjdge
                                       Community Centre, just South .
           says no, we're not
                                      .of .where the shelter would be •
          going to push it,  as        built
         long as we get a fair             The     Iroquois     Ridge
                 hearing."             Residents' Association (IRRA)
                                       organized the impromptu
         • Mqjor Ray Braddock,         meeting after the Salvation
          ofthe Salvation Amiy         Army applied to the Town of
                                      .Oakville on June 11 to amend
     the Official Plan Amendment and zoning by-law to allow the
     shelter.
        An offer t6 buy the former hydro corridor land rests on the
     Salvation Army getting the proper approvals.
        A public information meeting is scheduled for June 26, but
     residents are already up in arms about neighbourhood safety,
     children's safety and property values. . '
        A team of Salvation Army representatives from spokesper-
     son Wendy Perkins and Major Ray Braddock to lawyer Blair
     Taylor and even the shelter's architect were on hand.
        However, residents cut short their presentation about ~e
     project saying they didn't want to hear any details since they
     didn't want the shelter in their community.
        One man said he'd do everything in his power to figh"t the
     shelter.




•
        The Salvation Army said it's not street people from
     Toronto, but neighbours, albeit from throughout Halton, who
     need a temporary home who'll use the shelter.
        But the crowd wasn't convinced.
                        ; (See 'IRRA' page A3)
      •                                                                                                       •                                                                                                       •
                                                                                                                                                                        The Oakville Beaver, Wednesday June 19, 2002· A3



 IRRA is planning s~ to fight homeless shelter
         (Continued from page Al)            community.                                       Thelk~"'li6ifllng to guarantee that the Salvation Army if it took its shelter            It soon became clear residents didn't
    A decision' at Planning and                   "Mostly 'I represent the citizens of kitchen:lir'this facility (the community elsewhere.                                         want to discuss the project - only how
Development Council is expected in Oakville who have become homeless centre}, won't be a soup kitchen, b~t                                     "This is a sensitive' issue for the to stop it.
September, said Taylor.                      eithei:by loss of job, marriage break-up we'r~·.not proposing a soup kitchen," . existing residents of the community, as                  Ward 6 Councillor Kurt Franklin
    "We're not trying to shove this or other·sOC~i11 ill and fora. short peri.94 said Perkins.                                              well as for those who may have already said it was possible to stop the project,
through on anyone," said Braddock.           of time have.'no place torest'tMir heao;'! ",; rri~~ulous reSidents asked why the purchased homes and are waiting to but cautioned, "You're'going to have to
    "If the community. itself says no, said Braddock"                                   .     slrelteJi' w.o(ildtJeput in Oakville, nextto move in to the area immediately sur· do it based on facts. If council thinks it's
we're not going to push it, as long as we         Perkins slrld, "There's a lot-of rufuor" ahiih school and community ·centre.              rounding this site," admitted IRRA NIMBY (not in my backyard) thinking;
get a fair hearing."                         about what (the shelter) is arid isn't."              Perkins said some of the homeless president Joyce Stephenson, whose pre- it won't work."
    One resident told Braddock that it             "I want to put. to you the face of may have children, who need to ,go to diction of a "lively" meeting was an                       He admitted, ''the odds are this is
would be a "bad mistake" to force the homelessnessin Halton," said the school:                                                              understatement.                        going to be approved."
shelter on the community.                    Braddock.                                             Residents' asked why the shelter , At times, Stephenson, had trouble                FrankliiJ. was criticized by residents
    "We've been looking for a piece of            Residents, however, were concerned' couldn't go elsewhere in Oakville, or controlling tbeirate residents.                        over whether he would represent his
property and we're seeing what the tern;" ex-cons, even:·peeophiles; 'the mentally Halton.                              .                      She did cut short the 'Salvation constituents or Halton Region where he
perature of the water is and I've burnt ill, drug a~:dil'l¥),ando.vetflow from                     TheSalvatiollAnnyhasbeenlooking Army presentation, so residents could . chairs the Health and Social Services
my toe already," said Braddock.              Toronto shelters'would populate the for a site for two years.                                  get on with having their say, but Committee.
    The Lighthouse isn't new. The shelter·,. 'X'",                                                 A study on homelessness in Halton admonished, "I don't want to get into a         , Residents are now working with
Salvation Army began operating the                Perkins s'm~.'fhe Lighthouse hasn't identified a problem in the region and shouting match with each other, it IRRA on a strategy to fight the
shelter nearly two years at the request of "ta.k.en anyotill, Q)1t of jaiJ :'as if it were a called for a facility in Oakville - to doesn't help."                                 shelter.
Halton Region.                               half-way hdvst:and sirid' Maplehurst even out the distribution of social agen-
    Itwas first in a temporary location'in ~ntion CenCre and Syl' Apps have cies. Burlington and Milton already have
central Oakville and now has six beds in ': ~iikilse poliCies that prevent that.            . shelters for abused families.
a small house on Kerr Street.'                 . ,Residents wanted guarantees there'd             ,Residents, however, said Iroquois
                                            be
    With that to be demolished The' .'. ;~#¢riminals. '                 ,          '      '   Ridge already has Syl Apps, two group
Lighthouse is moving, again tem~oraii" " ..;~Our history in three ye~s is that homes and non-profit housing.
Iy, into the ~orme(:.,.:Ch~rrlber 4t1~;~~f~~ not housed ~ person ,like that,"                      One woman suggeSted the shelter be
Commerce Tounst Infonnatlon CeIltrel.~saIdBraddock, addlOg there s no guar- built in a new area.so residents would
at the QEW an~ Kerr Street this' month·: :~tee thata,ljl~i?hb~u~,Won't be a crim- know about it before moving in.
 where it will have 12 beds.                 )n~'.:i. ::1:',                                       Iroquois Ridge residents· have
    That too, is temporary since',~";'" Should anq{pel~s pe~o~ hail from already bought their homes and don't. '
 Canadian TIre wants to eventuallyblrild;l!\~· CO~UI)l).y, however,. they cou~d get the courtesy of the choice;',sli~' "
 a newstore on that land.            . .': ' t!ni:l· ·thell' w      'I'be"J,..lghthouse In said.                          '           ... .
     The Lighthouse project wil1:offei "a ;ifl~ir.trans~ti'         'to t1te~h~me com- , Others asked why the shelter could·
continuum of care" from" a ,!O:'bed mumty, Sal~',...                 ." ~:' . ,':,            n't be put in an'industrial area or near
emergency shelter for men, women and              One r~sidep.F;F' ~~~if the shelter's the food bank. They were told Oakville
 youths, to counselling, job and. life c?mmerclal kitc.1ien would be a soup doesn't allow residential uses in indus-
 skills" and transitional housing, ~.with kitchen.                                             trial areas.
 the goal of gettfng people back teetheif' '''It's not a soup kitchen project.                     'One man .offered to' dOn"ll~:'1otlie'
       ~~Tough                            task ahead {lqJlfJ/if't-
•                                                                            a
         Before Iroquois Ridge residents start Everyone thought it was great idea,
      jumping up and down over the news but no one wanted it in their neigh-
      the Salvation Army has withdrawn its bourhood.
      current planning application for a per-      The letter writer below takes us to
      manent emergency shelter on Eighth task for questioning the value of public
      Line, they better read the fine print.     input. We don't question the value of
         While the Salvation Army has with- public input, but we are always
      drawn its planning application for amazed at what point the public
      now, it is not totally out of the picture. decides it is crucial to deliver their
         The Eighth Line Site will still be input.
      among the several sites to be examined        Let's be honest. No one cared about
      by the new Regional Chair's commit- .a homeless shelter until the Salvation
      tee.                                       Army chose the Eighth Line site.
       . After reviewing all the sites, the new     Over the past three years, the Region
      committee could still end up selecting produced three reports on homeless-
    . the Eighth Line site.                      ness and held public meetings in all
         While at first we were skeptical four Halton communities on the sub-
      about the deferral and the new com- ject. The meetings'were widely adver-
      mittee, we have to admit the new tised and we sent reporters to cover the
      method will establish a public forum meetings.
      to discuss which site is preferable.          Guess what? No one came. Other
         Whether that forum satisfies every- than the agencies, such as the
      one is questionable. By setting up the Salvation Army that were interested in
      coIilmittee and picking its inember- helping the homeless, no one else gave
      ship- even the public representatives a darn about them.
     - the Region leaves itself open to crit-       Some critics of the shelter are ques-



•
      icism of orchestrating the final out- tioning whether the facility is. really
      come.                                      needed.                         . . :......
         The time frame is short - the              We suggest they talk to Major Ray
      Region hopes to select a site by Braddock of tile Salvation Army, who
      October - but itis in danger of losing sees this problem on. a.daily basis; He.
      federal funding if d~dlines aren't met. doesn't need any more studies to tell
         Will the committee come up with a him the need exits.                             .
      site that will satisfy everyone? We          The Regional Chair's doesn't have
      doubt it.                                  to go back to square one and debate the
         We've seen this same scenario need for the facility.
      before.                                      Its job is to fmd a suitable site for the
         It took three years to fmd a site for a shelter based on a set of established
      youth drop-in centre because every criteria. It's not necessarily its job to
      time a site was proposed it met with come up with a site that will please
     stiff neighbourhood opposition. everybody.




•
                                                                                                                                                                     J~'•.




                                                                                                             Lighthou,se sh:elter gives
                                                                                                            .peop le.a:,;se·~o11.d chance
                                                                                                              ..                           , . By HQ.war4. Moze! .
                                                                                                             ;>j~'i':'   - ",' .'   :~:"   OAKVIUE BEAVER'STAFF
                                                                                                             it~i}:':'                            '.           .                  .
                                                                                                           Mi!et HeaJher Missen and BUl ~ummerhill,' tJi.e human/ace of
                                                                                                      the Iighih()use shelter.               .       ' .' ....;.,
                                                                                                     , . .NeiJh~r ~t¢isties'nQ; .stere()tyjJes;they (lTe peC?ple' whose               lives' .
                                                                                                      w.er~ m¢ged o~, 'ctJiitsethii,,*.ii? th,e, Sa~V4tJonArmY's' homeless
                                                                                                  . sh~lteT/Sti!lgetting bqck-oTiJheir Jee~ bQtlf~edit the caring staff'::,
                                                                                                   '. fit· !~e !acili/y.forprovidil;giio(only. (l twf,gipe;' their heads and ..
                                                            \                                      ·!ooi{·bu'tper]japsiht JP.ii#irecit)~sgift~Qfaif:;;'1Wpe .. ···· ' :
                                                                                                         . ,:j'didh~'t kfi~w'WlIilt:to e~peh:.:' ~ weeh,' the firni.~~nt under ..
                                                                                                           bu~,the'~i' who took ole intake ~~ tetri1er:witll no income am~ ,
                                                                                                           m~cl,~:",P'W : feel .. at.· home,':' $.:U'd. no ~~ .tQj)ay rent. ._
                                                                                                     Summerhill, ·60...·P.etsOnally .               r· ".;.:
                                                                                                                                         '.'It a.n: wen( haywire,'? said .
~, .• :.:...._.,..:._; ••••        ;.
                                        ,.
                                              ~
                                                  .~_




                                                   .',.
                                                        ..
                                                             ••••   .>   •   .."   •• "            · '~t thank 1be~ en()ugb~": : .. Mi~~'1~ ~se Sub~\.Je~tmisa~-_..-
.~~tM;··:~~,~:-=·"';~if·                           ... ', .'.
".     ~   .. : :.;,....       ~.                 .                                                    ~ds -Mi~se~,. 7-!: '.~~ ,~t~,,:"::'i~~''-Y~uded o~}rt)~~<~?~f~
                                                                                                           wet5f"J~X m9~~~ J~.litQIt~(,·,~ arQ9~lan4I~<fY. ~'~E;~~tl\~:
                                                                                                           kndW;~li~t J :~~id- hive ':dPn.6., :;to let'1l~llect befBerq)jg1ilKs:" ,
                                                                                                           without that oppOJtUruty."  .' . ,. ~veJf'with:a polic¢'eSCbfi:;~'t~d:.
                                                                                                       · In: 1991,- SUrQrnerflill 'Was . Do: inoney~ no clothes';~~~~."jrisL
                                                                                                     struck by. a foiklii\ 'and ~verely . some bread and -peanut.>lziliter. 1-
                                                                                                   ·injUIed,Jorcing hUn to go 6n life~' wasstarvWg llll: the·tim~; 1 df~fi,. ,
                                                                                                   · tiQIecompensation. Last year he . nit~ly don;t want to                  go
                                                                                                                                                                   tf.tr.ough .-
                                                                                                     sufferefa 'h~attack and. spent. mat again.". ' . .~ :..::\... ...
                                                                                                     five' weeks 'in hospital. Ol1ce- :. "~g.: his:.firs':·~gh1 oli. tht\,:
                                                                                                  - released,:~sfi.rst PQont)" was to. *eet@fumetiriif-"sj~p~~~*t.J.1e,;·~.
                                                                                                   · cover tl~.$30Qa mQnt4~ peeded' , bac,k··QF.~t,ru~:(~n,~~tQ·a~;-:.
                                                                                                  . for:pre&ciiPti.ori· mewcatiops. ,and laily' at)'he' Bp~ngtotiJ@P~,~~';
                                                                                                    :as'~ '.t~~R.~. c~ldQ't'Jllalc~ni~.· . h~~ ma~ed :~~;'~PUW,,(''¥~S~kJ9t~~ .:
                                                                                                       :rent2/;, i'" :-',.-    . . : .' ; :~Pai'tn1\.oJ u'ltlU,ili~.' s9,'\>l~.b:~t\de,dA:<"!
                                                                                                   · ."       "~af.s the seIlSe0f~aVing·an. ~9~~·~~~eJ}~:ir.:: ~\~@1$fPii,_- t:~'
                                                                                                       ap~e.!lt'<UJd. not .taking your ·,_was,:~gC?Jwt '~~I}*l!}!m-'}f':'"
                                                                                                    'piYsAPi: kills~oQ?" he_~~~   ~" -.. :aay··f~L~~';~;~'9,ill::'~:~~rio~:J
                                                                                                   ·    To, ,,~~d,. Insult .to .lDJUry, .. i 8~~~thll!\t staye(J..,t ?t'-~~ ~~-:.~~>
                                                                                                    ,Su~erhill     $laIidlord changed LlghtlWUse,,,:~~, f,.~ .,._ .t.;:~' .'c';"-
                                                                                                     tbeloc~'pr him <lIidrefused him' :' -'WJn..jl :~~Y¥f:tie ¥Jf~,~                    ,',\;...
                                                                                                     entry tel coll~t. his furniture and ?. Lif(e'~:SUlllii(~ih:\tJ;,::  !Mi~efi:>~
     .. : :.~.     ..
                                             ...
                                                                                                                                                   to
                                                                                                     beM~gJngs. Without the nlean~ ;}f(n}J1~'l~er~~lr a'f~~~Ligf.l)~;)i(~t:~
                    .      .   "    .;                  "
                                                                                          J,- .    ·'}egany, force aecess;:-he simply ;:! foi~i&litd,'~Y$ (l~~r'sfa0'ng, t\~o~ -..
.. ~ ...
                                                                                                  .abapdoned J:ris effects~ .          . . ; wt:eks:ata fP~Il~'splace .. Th~,o/~L',
                                                                                                        Missen, who is hearing dis-. thiQg~ta1l<.!~d~ll:S.:&ivx·Jiet~. $1~X'
                                                                                                  · abl~d, came to Oakville from-' voO¢he,r fpfthe-Silqy:Ann, Thrjft,';:
                                                                                                   .EdiriontonJaSt November to worK' Stote"to ouiCIQthes; Atthb',tiihe~ <
                                                                                                       fora   coinmerciaVresidentiaishedidn't eV~~;h:mllawjnt~tSQal, ,; .
                                                                                                    painting cOl)lpany but, after only::Summerl)jU sillddinners: ~l' lJ{~,
                                                                                                   '1;',',3'~~":"~V:_':~§:' ~":~J~_~: i·.·0-}t;.-:.:;~,. ;L,.. ~;[~:~:h;c,;;j-
                                                             I~
                                                             ~
                                                                   .,   ,~.a..
                                                                   "'",:;-r.,:;.~ ..~~   ..
                                                                                              .
                                                           ...... '!i. ' ~~~"'f; ~                        ~..

t~t~tf&i~i;~;~:,~'~t~t':~}:;:~:h,\, ~'.' ""c~:,-:,~~5;;~~~"~;'".:,::,~:,.Cf>:"~~',_\I' . . '" .~.:', ';:'" .··r~,.{'. -';' "., ' -, .·-.~Pei~i<;, M(Cus~e~:.,bakvi1l~Beave
                                                                                                                    0'




~:'Jlea~ h$!~ ~~e~~~tj~~Pd:·~j},l.Si!iPjntr~ill. "6~h.~lVe ~.ath fO\Jnd!~~p.0t~tt~tefO~~:?l:tb~~a1va~i9~,Mmy.'S~QlUelesS $~e~t~                                                                                       ,

~J;~)~~~j:;~~';~;',:;~~c~~¢:~~l;r~~~}~~~~s~~~~~4~~, . ~~;:'S:~wr~~
:\~!i\'rJ~ meals, '~d :)liliQum:l.l¢",vr~7:·~own
                     pppket·    his-                       ()f the          T@y ':al$.Q/~d.                          '/WiSS1SS,;~w,g{l"r~toronon~ompany.
                                                                                                                     'cIlJzenS out       town wher
~}'f~~~fS~.~~.44e~lh~ f?#~~ity~Jie\:.' :-p~es:dp:~Q~~:~~~e'rr~(r It'om) ':'1 4S{,~rirt~/.:~t1¥:~~W'J%            a . tbey~re~ 'up~i~pl~ ,8ec<i~
.~! r~~3ip~: ~erY, _pa~yryl f?f'i,ev~,~~ ,: .. ~!O~Jrpk.~ 'W,)l '~l!~~~ng~on:p~¥~';~f'~ilti.~n~~r~l~htlw~§e:Joc~!IOn,~~y'v~ fallen,cm'h¥d lJ~~~:  .'.

:li1~":~~i~~~:~b~~~',~~;¥i~:,:':·j~i~{de'.:W,~" Ji~.,',,:p,~,~~:?';,~i~9~;·','::~.;:~~~t~,~~~jlfrt.;~1~~~··.··:_Bl~~=~:l~~;~:;J~fsi~
                flN,o);lJq nlHhoM.:,call,s, ; ~S1jIllhW.(hdlwas:'stu.Me~.wheil·a··, '~y.edcbY:- t~\SalvatlOrh;Army,~, Sal vatlOn Airiiy w~th Jill ~
;: .• thisJri.CrU
~,~;p'eIP!r}g, WI;(f~~clerefice;l~els ;~ntl , :;: tlgQ~u~¥61ubl¢iibibtI~t.llim,: :¢ceive:{f:i,iliiIiifi'c~pHonbftes2, ,':J'g:e of fear ;U-;d prejudice "':"agree!
~rie~~b.tUa~'y:,_~~t\~,~r~.~'i,:~( ~f~':}~¥r'r~~~:Q¢~:~9~~?~;~~lher :f}jent$,~it?-e ¥ea, afl~,i{~~~!pita~e&". :,:~~npeople fl)ak¢a'f~ssa?btihh
                                                                         .' " '~w~~e~ti9n,of~ speC:la1':~k,~force , Lrghthpose but most of th~lTl hay
:r ,don~.t~9"N~r~re.1or't¥!l:'~ff<?rd-:.. ::::JJuSo;md, ~ljP,PF;'(tllirn 11 o.
"   ;,\pJe'H~1H~&~btJ aiYaitrq~riLWhen . '.' . ;'~'Thei:i)eilt'Overb.ackwards:"·' '\i;hldlis-stinddiberatingth~nnat-ptobably never been irithat sitU,
.        :~""':;';')': , ..' ;:~.;,~" '.' -'\, _,~,~_.~~j~>,"~J)d ll),e~, djA~~'.~?~"it"}~0\r?&:~iS;&~~~,~d}~~~~rp~~,J:                                                        ,tj,~~,:~hf~~~? ;,. .'.,"'.,,'- '$;"   -'
                                           ( ~111': ttom'a"'h'o1e 1Il. tht:,.groulitl,.?i. rntfres! lio-·qu~t1on.1tie fcars of.-          Mm;cn ISO t Dul of the-wOO(
                                            . t;,'y{he)1A;,g9(;;,h~re.. Tbei<trej~';yotfir=!fi~h~t~1flt'J)l1Qii.l;\ir~ftpsp]i'lCe9, . ye!, L1i~lJg~. and' na$.. tO',c~{he-:u
                                           " 1)~e 'a person ' \ 0 ' .                                     » .' >
                                                                                                 ."lj .re9p1e.haven't been in. the with t.l1einoney t9 p~yfor np,t OrlJ
                                           : .,..;:. Suinmerhill a1§u', fou~d, C0J11-,;sj~:a1JO~;. th~JYes '. ,they 'd.on't clothes.and ~drkboots ~Ol~J~
                                           ..~ fQrt In contact wjih.:6iher reSide'hlS';;vnderstand: A :.tn·Ste ofwnal"it's $1,900 to replace IheJoancr hea
                                             ?~.:~~a~n~}~t~~e $fi~l~er.           ',',0"    .(if~~:)? "~{ d'iff~~, .1~~ng;\:;:1ajd .. ~p'~:ai~ Sh~\~9\~,,~S~\§&!~J ..~.~J}
                                                                                                  ,c\:;
                                              ':' PebpJe Ih~re:al·the tlmew~fe·<M1S$en. who adrruts to b¢l),e.vmg . ~e onlbe meno'"                                       .
                                           .Ftr-ifthe same bO~,t.aSll)e/'·hfsa19' ;;p!5fue1ess' ster~9types Wb.ile·9~c)c ,:,SuI\lffierlull. too.. s~ys his ro;
                                             >, !.:r~~'{~~~'\rrj(j,SUikea'farrtihC~) , ,>'iriE9JPQj)ton;' i':;': ' , . '              JSii~t an easy one. but at least,!
                                            . ,'./ 'After' aJ1ltcl;iJid7p1isS.,:stri'fig 0[<> >"IC s::a~shatnethe'yhavet91ash' ',has the Lighthouse .to than,k f
                                            .:' jOb,~"trtj?~en Jan?¢&llco~tr.a.ct                                        ou't 3h4:W~~y(sh~1!~rresidents} cit~.' sieeringhis 15fe b~ck on track.
                                            ( poslI19n,:'i\,f~tpe,'sh~]Jer through -pedoplii]'~~."",>'··· ..'  ,.' :,: :'TIllngsare turning aroun(
                                             . HBrninj:Reso~rces DeveJ,opme'nt /~' '~;Shea1s9 finds it cfisgraceful>he said.
                                                  s".'".                                                   ..   .... ." :: p...   .   ~.....   ...:. ... :
                                                                                                                                                         L"   .   .,                  .


                                                                                                                                                                       .   \
•                             o




                              .,


    ••..,.   ,oj
               '. ?'. .·f·.
                              o
                 .Emergency
•       housing· shelter
      criteria unveiled
                                                                                                            ----       lConti~pagelr-
                                                                                                             bette,r suited for a commercial or high-den-
                                                                                                             sity zone.       "
                                                                                                                  The rationale, explained St03te, is to
                                                                                                             ''maintain the look and feel of communi-
                                                                                                             ties" and even if residents don't "eInbrnce"
                                                                                                             the' shelter, at least it won't be an "in)pOsi-
                                                                                                             tion on their lives,"       "      ,
                                                                                                                                                    "
                                                                                                                                                     -




                                                                                                                , SeveiaJ members of the audience want-
     Octlvi II Co 8 eo.. vev" By Ilowilrd Mole!                                                              ed more iron-dild assurances that this phi- '
     &rio£. ~ 21 J0 L OAKVIUE BEAVER STAFF                                                                   Iosophy will in fact be impleinented and
                                                                                                             asked that language regaTding shclter JoCa. '
                                                                                                             tions on collCclor roads' and residential :
        While the unveiling of the Emergency Housing Advisory Group's                                        streets be tightened up. '
    draft rej>ort Thursday night was an exercise in hammering out defuils,                                        The draft feport alsO states that, in addi-
    Halton Regional Chair Joyce SavoJine made it clear DO one should lose                                    tion tb other ajteria, a shelteJ:must be~
    sigbtof the big pictUre. tbafthe growing Deed Cor a homeless shelter                                     rated from another group home by at least
    is terribly real. :     '         '                                                                      800 metres ,and be at.least two Iillometres
          ~'There a,e a lot ofpeople in our'com-       : Adlkd Savoline: ''We can't be evPiy-                from other emer&encY shelters. Theis, said
      miJnjty, wbether you notice them or not, thing to everyone in one place.»                     "        Stoate, is to ensure,that the caring for thore
     ,ii/jib'ijve ,at the poverlyline," said the         At one point, Russ Pfeifer, a vOcal                 iII need is shared across the community and
     ';eiional chair. '                '            opponent of the shelter, said he just saw                 not relegated to a "pocket" of town.
       " !nJ(; 'conlllUnity-based Emerg~ncy on the news that one of the Washington                                Someresidents,asked whether any ~
      Housing A<jvisory Group was lissembled ' snipers arrested Thmsday once stayed at                       ies exist on the itiJpaCt of ~Iters On col)}:
      to assist Halton Region, the SalVation 'a "Light House" shelter and he Wanted to                      'munities, particularly the effect 011 property
      Army and the Town of Oakville in devel- know how Oakville's screening process                          values. The short answer, said Savoline, w~
    ,oping criteria for everything from Site would be differenL                       ,                      that she is not aW3Ie bf any that COncluded
      selection to Communications strategies             An iJicredulous,Savoline responded                  values would he :iffeci~ ,'
      for locating and operating a homeless by saying that, sure, some individuals'                               AdVisory Group member Colin Darte
      sbelter in Oakville. These gwllelines will ' shortcomings can be well hidden, but                      then explained that's why the repOrt calls for
      form the basis for assessment and selec- maintained that ,the professionals hired to                   acommuility liaison committee to be struck
      lion of future shelters in the region.        screen residents will eventually pick up                 to air out issues long befon!" they might
          Many of those in attendance on clues.                                                              become detrimental to an area '
      ThlIfS<lay wanted assuranCes about seen-           The precise location of the shelter                      ''H we're your neighbour, we want to gel
      rity at the Lighthouse, namely the screen- also received a great deal of attention                     along," he Said .''It's very important we .




•
    ,ing process which proponents of the from the public, something which                                    establish early ona liaison group ,.. once a
      facility say will weed out those for whom Advisory Group member Onis Stoate                            site is selected"                    '           ,
      the shelteris not appropriate.                called the "most contentious issue."                          Advisory Group member Kathy
          The report does state clearly that the         "Much of this was driven by                         Graham then outlined' a comprehensive
      shelter is "not intended for clients with vigourous community input," he said                          Communication strnlegy tbigned Ii> keep
      serious mental' illness, substance abuse           Among the host of criteria outlined in              the entire process transparciit sci that resi- '
      issues, aggressive behavioural problems the draft report was the concept of com-                       dents'stay infoimed and up to date, '
      or parolees."                                'patibility, like the idea that a I ()'bed facil-              One teenage audience member said ,
          Some members of the public, howev- ity "may" be more appropriate in a resi-                        there are far too many erroneOus stigmas
      er, wanted 'this language made more dentialarea while a 4O-bed site ''may'' be                         and ~ assOciated withhomelessness.
      explicit by taking out the word "intend-                      (See 'DraW page 3)
      ed" to ensure none of the people men-
      tioned in the previous passage are
                                                           ''])on't put property values before JlOO'        moVing'fast~gh to cope with homeleS,.i-
      allowed in t1ie' shelter. This, of course,      pIe," he said                                         ness in Halton. '                      ,
     'prompted the question of what will be
                                                    , Savoline, said more awaJenf'SS is para-                  What lies ahead now is for the Advisory
      done with those who do not qualify.
                                                      mount                                                 Group· to digest and discuss input from
          According to Ha!ton Region Social
                                                         , Considering some of the negative e.:             Thursday's meeting (Savoline, encouraged
      and Community Services Commissioner
                                                      riJailsthe 'Advisory Group still receives,            residents to continue Writing and calling)
      Adelina Urbanski, these people will not
                                                      widespread acceptimce iemains elusive.                before its members cobble, together their
      be left to "fend for themselves," but will
      instead be actively supported by profes-       , A me:;sage from resident Keith,                      final ieport.
                                                      Morrison abOut the financial implications of              'This ~ 'to be cOnsidered our begin-
      sional intake social workers and 'steered
                                                      a shelter, for instlince, said "a ride to the         ning," said Savoline, who added that all ,
      to the agency most able to help them.
                                                      town limits would be more cost efficient in           Halton's municipal councils will examine
          'There will be dedicated efforts to
      connect people with what they' need,"            "iny view."                                          the draft report. "We WliIJt to gel the benefits
      said Urbanski.                                       Homeowner Tammy Mulligan main-                   of your comments and ,questions." ,
                                                      tained that eJected politicians have "caved            'Savoline Said the final recoinmendations
                                                      to the speCial interest groups and the                must firSt be endorsed by Regional Council
                                                     'Toronto poverty activists - what a dis-               before II site is selected. 11)e'deadline for
                                                      grace!"                                      ..       this is Noy. 2003.
                                                           ''lt looks like this entire shelter issue will       In 'liddition 'to Savoline, Darte, Graham '
                                                      coniin~ to be a di~ter," said Mulligan.               and StOOle, the Advisory GJOU)l fuchides
                                                      "Gosh, eJectil:lD time is going to be fun.»           mayorAnn MtiIvale, Salvation Anny Major
                                                           Some supporters of !he shelter at                Ray Braddock, M'ajorKen Ri~ from the
                                                      ThurSday's forum felt the process wasn't              Sally Aim's Divisional Headquarters;,




•
                                                                                                             Iroquois Ridge Ratepayers include fonner P~lice Chief
                                                                                                             Association president Joyce Peter Campbell, fOrmer school'
                                                                                                             Stephenson, Halton Regional trustee linda Lane, Mattamy
                                                                                                             Police Deputy Chief Gary Homes presiderit Peter Gilgan,
                                                                                                             Crowell and Halton Social business woman Laura .Kup-
                                                                                                             Planning 'Council executive fersclunidt lind David Carter,
                                                                                                              director Joey Edw~,          formerly of' the Waterfront
                                                                                                                  Citizen-at-large members Regeneration Trust.    '
•
                 p.~h~!t~xo~ould                                     have to .meet strict regulations
                    The Emergency Housing                   to community amenities and sup-      Human Rights Code if made a            developed by Halton Region no
                 Advisory Group's draft report is a         ports.                               mandatory criterion.                   later than the next business day.
                 comprehensive document cover-                  • It must be separated from a        • Every shelter operator shall         • The screening process must
                 ing a host of issues from security         group home by at least 800           strive to create a comfortable and     include an appropriate referral
                 concerns to a shelter's proximity          meters and from other emergency      inviting home-like environment         process to other community agen-
                 to schools. Some highlights:               shelters by at least two kilome-     that is respectful of the basic        cies for issues such as drug abuse
                    • The size, design and fit of the       ters.                                human rights of the individual.        etc.
                 facility must have regard for the              • The shelter's occupancy max-       • All operators must enter into        • The facility must establish a
                 existing neighbourhood and be.             imum must not exceed 4{) beds.       a purchase of service agreement        personal contract with each resi-
                 compatible with the surrounding                • Separation requirements·       with the Region of Halton which        dent outlining rules and responsi-
                 area.                                      from schools were discussed, but     reflects_the. operational guidelines   biJities· aj; a condition of residency.
                    • It must have accessibility to         abandoned because a municipali-      (e~g. screening, transportation,           • The facility will develop a
                 local traIisit, no greater than half a     ty cannot legally incorporate it     24-hour staffing.)                     good neighbour policy in colJabo-
                 kilometer to a bus route.                . into a zoning bylaw. It would alsb       • Potential residents must         ration with a neighbourhood Iiai-
                    o. The facility must have access        not be defensible under the          undergo a screening process            son group.
. ,:.:




•
         :.'.~




•
•



•
    9
          FINAL REPORT


             OF THE


EMERGENCY HOUSING ADVISORY GROUP


         HALTON REGION




       December 20, 2002
                                  Table of Contents

Chairman's Message                                                                4
Our Mandate                                                                       5
Where We Started                                                                  6
Halton's Community Plan                                                           6
The Lighthouse Project.                                                           7
Why Do People Become Homeless?                                                    8
  Family breakdown                                                                8
  Increasing poverty                                                              8
  Rising rental rates                                                             9
  Reduced Ontario Works benefits                                                  9
  Low vacancy rates                                                               9
  Shortage of affordable housing                                                  9
  Long waiting list for social housing                                            9
How Many People in Halton Are Homeless?                                    :      9
The Faces of the Homeless                                                        10
Halton Region's Emergency Housing Program                                        11
What Halton Residents Said                                                       11
  First Public Meeting                                                           11
  Second Public Meeting                                                          12
  Property Values                                                                12
  Responding to Community Issues and Recommendations                             12
Balancing Community and Client Needs                                             12
  What Matters to Residents of Halton                                            12
  What Matters to Clients of Emergency Housing                                   12
  What Matters to Service Providers                                              13
Defining Emergency Housing                                                       13
  Emergency shelter                                                              13
  Group home                                                                     13
  Correctional home                                                              13
Public Involvement in Site Selection                                             13
  The Required Process for Selecting a Site                                      13
  Public Involvement in Siting Emergency Housing                                 14
  The Importance of the Public Process                                           14
Our Recommendations                                                              15
  Striving for Balance                                                           15
  Realistic Planning for the Present and Future                                  15
  Serving Those in the Greatest Need                                             16
  Criteria for Site Selection                                                    17
  Emergency housing and Schools                                                  18
  Applying the Criteria                                                          18
  Criteria for Operating Emergency Housing                                       18
  Communication and Public Consultation Criteria                                 20
Recommendations to Halton Region, the Town Of Oakville, and the Salvation Army   22
Conclusion and Next Steps                                                        23
Appendix A: Types of Emergency Beds in Halton 2002                               24
Appendix B: Emergency Shelter Beds in Regions Surrounding Halton                 25
Appendix C: Proposed Emergency Housing Process and Composite User Profile        26


                                                                                      2
Appendix D: Matrix of Responses Received During the Public Consultation Process   27
Appendix E: Zoning By-law Application Process                                     29




                                                                                       3
CHAIRMAN'S MESSAGE

I'm pleased to present the recommendations of the Emergency Housing Advisory Group.
The Group, assisted by regional staff, has spent the last ten weeks working on a "made-in-
Halton" solution to the growing problem of homelessness in our community. Specifically, we
were asked to recommend criteria for siting and operating emergency housing, and
communicating with the public about these matters.

Homelessness in Halton, as in other communities, is a reality. It is also a symptom of a
much deeper problem - the lack of affordable housing. There is a mismatch between what
people with modest incomes can afford and what the current housing market provides.
Given the relationship between homelessness and affordable housing, building emergency
housing is an interim response, one that fits within the "continuum of supports" needed to
help homeless people rebuild their lives. Real progress in eliminating homelessness will
require the commitment of all levels of government.

Our work engaged the community in many ways. Many people called our dedicated hotline,
sent us an e-mail, or attended public meetings held on September 19 and October 24, 2002.
The Emergency Housing Advisory Group took into consideration all the input it received, as
well as relevant research and insights gained from visits to emergency housing in other
regions. We discussed the available options at length. We confirmed that Halton does have
an urgent need for emergency housing. We considered the needs of the people who are
homeless, and developed criteria for deciding on appropriate locations - "appropriate" from
the perspective of both the potential clients and the community as a whole.

Throughout the deliberations, we have tried to strike a balance between leadership and fair
representation of community interest. The guidelines we have developed, which will be
forwarded to Halton Regional Council, Oakville Town Council, and the Salvation Army, will
set the standard for siting this and future emergency housing sites.

I would like to recognize and thank the Advisory Group members:
Ann Mulvale, Mayor of Oakville
Major Ray Braddock, Salvation Army, Oakville
Major Ken Ritson, Salvation Army, Divisional Headquarters
Joyce Stephenson, President, Iroquois Ridge Residents Association
Gary Crowell, Deputy Chief, Halton Region Police Services
Colin Dart, Executive Director, Transitions for Youth
Chris Stoate, President, Trafalgar Chartwell Residents Association
Joey Edwardh, Executive Director, Halton Social Planning Council
Peter Campbell, Citizen-at-Iarge
Kathy Graham, Citizen-at-Iarge
David Carter, Citizen-at-Iarge
Linda Lane, Citizen-at-Iarge
Laura Kupferschmidt, Citizen-at-Iarge
Peter Gilgan, Citizen-at-Iarge

While I am extremely grateful for the contribution of the members, I would also like to thank
Halton staff for their invaluable assistance throughout the process.




                                                                                                4
OUR MANDATE

The Emergency Housing Advisory Group convened in August 2002. Halton Region, the
Town of Oakville, and the Salvation Army asked the group to provide advice and a
community perspective on emergency housing within Halton and to develop guidelines for
the Region and its four municipalities if and when they need to create an emergency
housing facility.

Some Halton residents did not understand the need for emergency housing, as Halton has
historically been associated with a high standard of living. This perception was confirmed by
an Ipsos-Reid poll conducted in Halton in 2000. Unfortunately, not everyone has shared
equally in the economic growth of the last two decades, and the marketplace has been
unable to create affordable housing for low-income households without government
assistance. Moreover, media profiles of the plight of the homeless are generally associated
with large urban centres, such as Toronto and Vancouver. Rather than highlighting the
underlying reality - that of poverty in all its forms - the media images heightened community
fears about the presence of homeless people in Halton. The prospect of an emergency
housing facility for the homeless located in Oakville had some citizens puzzled, angry, and
fearful.

Because the proposed project was slated for Oakville, the group focused increased attention
on the situation in the Town of Oakville. The Advisory Group took into account applicable
legislation (the Planning Act, human rights legislation, and the Ontario Works Act) to
develop its recommendations.

Specifically, the Group's mandate was:

•   to clarify and gather information regarding emergency housing projects through a
    continually transparent and open process;
•   to evaluate key issues and make recommendations to; Region of Halton, Town of
    Oakville and the Salvation Army, for their consideration regarding site selection and
    processes, program delivery, security and community concerns;
•   to enhance understanding regarding the profile of individuals using the services of the
    facility and the need that exists in the community;·
•   to suggest effective means for communicating and in·volving the community in their
    discussions and recommendations.

The Group met every week for ten weeks to:

•     review key facts and issues on the need for an emergency housing facility;
•     hear concerns and suggestions from the community;
      participate in emergency housing site tours;
      define "emergency housing";
      develop site selection criteria and operational guidelines;
      recommend communication processes;
•     report back to the community and obtain further input on a draft report;
      prepare recommendations in a final report.




                                                                                                5
WHERE WE STARTED

During the 1990s, the provincial and federal governments made policy decisions on rental
housing and social assistance programs that have had an adverse impact on Ontario's
communities. The development of new rent-geared-to-income housing in Ontario was
discontinued in 1995. The Landlord and Tenant Act was replaced by the Tenant Protection
Act. Social assistance benefits were significantly reduced. Since these policy changes,
virtually no rental housing has been developed in Ontario or Halton Region. Vacancy rates
for rental accommodation are low and rents continue to climb.

In 1999, in response to a growing concern over increasing homelessness, the Province of
Ontario made funding available to municipalities to address homelessness and those at risk
of homelessness. Halton Region undertook research and consulted its citizens to determine
the best ways to use Halton's funding allocation. During that process, the community
developed a guiding principle that continues to influence local efforts to address
homelessness:

                    People in Halton should be able to live
                           in their own community.
Preliminary research revealed a shortage of all types of emergency accommodation in
Halton, particularly in Oakville, where there are no permanent emergency housing facilities
(Appendix A lists existing facilities in Halton). This was a primary reason for siting the
proposed facility in Oakville.

Residents of Halton in need of emergency shelter are therefore often referred to outside
municipalities. This means that emergency housing in neighbouring municipalities must not
only provide accommodation for their own homeless populations, but must also take in
residents from Halton. According to the 1999 City of Toronto report, Taking Responsibility
For Homelessness: An Action Plan for Toronto, nearly half of all the users of emergency
housing in Toronto come from outside the city and 14% come from outside the country. The
chart in Appendix B illustrates the distribution of emergency beds for homeless people in
neighbouring municipalities.

Given its current size and expected growth, Halton must establish its own facilities if the
community guiding principle is to be realized.


HALTON'S COMMUNITY PLAN

In January 2000, the Oakville Salvation Army began working with the Region and the Town
of Oakville to find solutions. An emergency housing facility called the Lighthouse began
operating in temporary locations in Oakville, and the Salvation Army set a goal of
establishing a permanent location in the near future.

In fall 2000, the federal government made funding available to Halton through the
Supporting Communities Partnership Initiative (SCPI) to address the serious and largely
hidden problem of homelessness.




                                                                                              6
In May 2001, Human Resources Development Canada (HRDC) designated Halton Region
as the "community entity" for SCPI. That is, Halton assumed responsibility for facilitating a
community process to prepare a Community Plan and establish local funding priorities.

The Community Plan focused on individuals and families at risk of becoming homeless as
well as those who were already experiencing homelessness. Given the link between
homelessness and affordable housing, the plan proposed a "continuum of supports,"
incorporating both prevention and intervention strategies. The Plan had the following
priorities:

      develop new emergency housing and transitional beds;
      develop new support and advocacy resources for homelessness;
      increase community awareness of homelessness and housing issues in Halton;
      enhance existing partnerships and collaborative efforts to create housing alternatives.

A preliminary feasibility study for emergency housing in Halton focused on program needs
and financial implications of potential emergency housing and considered potential sites in
the Region. (After numerous sites were investigated, two sites - Lyon's Lane and 8th Line -
received further review but did not proceed.) It should be noted that investigation of sites
was not part of the Advisory Group's mandate, and that no specific sites were considered in
the development of the criteria.

In summer 2001, Halton Regional Council and HRDC approved the SCPI Community Plan,
which made the addition of emergency housing beds one of the Region's priorities. Halton
issued a request for proposals to meet the priorities identified in the Community Plan and
received 18 statements of intent. Three projects did not meet the SCPI criteria. Of those that
did meet the criteria, detailed applications were received and a total of eight projects
received SCPI funding. Three out of the eight projects met the emergency and transitional
housing priorities and specifically expanded services to meet the needs of homeless families
in North Halton, Burlington and Oakville. One project outlined a plan to place homeless
youth in "host families", and three projects met the last service priority re: support and
advocacy. (Details on the SCPI Initiative and funded projects can be found in Regional Staff
Reports: SS-73-01 and SS-85-01.)


THE LIGHTHOUSE PROJECT

The final proposal that was funded was the Lighthouse Project of the Oakville Salvation
Army, which secured $508,241 to construct or renovate a 15,000-square-foot, two-storey
permanent facility in Oakville that would hold 40 beds for adults and youth 16 and 17 years
old. The Region of Halton, in compliance with its purchasing by-law has had a Council-
approved purchase of service agreement in place for several years with the Salvation Army
for the provision of emergency housing services.

The Salvation Army has more than 100 years of experience worldwide in running
emergency housing programs. The Oakville Salvation Army, established 50 years ago, had
been operating a temporary emergency housing facility in Oakville for three years and was
the only organization that applied to establish a permanent emergency housing facility in
Oakville for those not currently being served. Because of the Salvation Army's religious
origins, which incorporate a core value of service to others, they have a long history of




                                                                                                 7
treating all individuals equally. Salvation Army staff do not impose their religious beliefs on
the people they serve and are respectful of and welcoming to all faiths.

In an effort to understand and address community concerns about siting an emergency
housing facility, Regional Chairman Joyce Savoline convened the Emergency Housing
Advisory Group.


WHY      Do PEOPLE BECOME HOMELESS?
The following diagram shows some of the factors that contribute to homelessness.
Homelessness is usually caused by a complex combination of these factors.




                Reduced
                 Ontario
                 Works
                benefits




Other factors that may contribute to homelessness, but th-al will not be addressed by the
proposed facility include domestic violence, substance abuse, and serious mental health
issues. Although in short supply, other community organizations and agencies within Halton
are equipped to serve people with these issues. The proposed emergency housing will
serve people affected by the following factors.

Family breakdown
The two most common reasons for people becoming homeless in Halton are family or
relationship breakdown, and lack of income for rental housing. People in this situation are
our neighbours, individuals who have encountered a low point in their lives and need to be
supported within the community in which they were raised, and where they continue to live.

Increasing poverty
The 1996 poverty rate for Halton as a whole was 9.3% (31,330 people), but the rates in
Oakville and Burlington were higher (9.9 and 10.4%, respectively) and increased between
1991 and 1996. More recent information on poverty rates from the 2001 census will be
available in 2003.



                                                                                                  8
Rising rental rates
The Assisted Housing Survey Report of 2000 revealed that 38% of all renter households or
11,130 renter households in Halton were earning less than $30,000 a year and paying more
than 30% of their income on housing. This group is considered to be at risk of becoming
homeless, particularly since rental rates continue to escalate beyond inflation.

Reduced Ontario Works benefits
The maximum monthly shelter allowance for a single person receiving Ontario Works
financial assistance is $325. The average monthly rent for a one-bedroom apartment is
$864 in Oakville and $791 in Burlington.

Low vacancy rates
According to Canada Mortgage and Housing Corporation between January 1997 and
December 2001 , only 63 units of rental housing have been completed and occupied in
Halton. Halton's current vacancy rate for rental housing is 1%. A community that has a
sufficient supply of rental housing would normally have a vacancy rate of 3 to 4%.

Shortage of affordable housing
Although the projected need for affordable housing in Halton over the next 10 years is
14,530 units, the prospect of a robust supply of affordable housing becoming available is
unlikely.

Long waiting list for social housing
Residents of Halton are waiting from three to seven years for some form of rent geared-to-
income housing.


How MANY PEOPLE IN HALTON ARE HOMELESS?

Estimates prepared for the Community Plan indicate that each year, at least 1,200 to 1,300
individuals in Halton become homeless. The number is likely to be an underestimate,
because it does not include those who seek support from agencies that focus either on
substance abuse or on people in conflict with the law.

The Community Plan estimates indicate that the Region currently needs an average of 50
emergency housing beds a month. At present, only 17 beds are available through the
Region's Emergency Housing Program. (See Appendix A.)

Although emergency accommodations are available for abused women and their children,
and some apartments are available for homeless families in Oakville and Burlington, there
are no permanent emergency housing facilities in Halton for youth or men. For years, these
residents of Halton have been referred to neighbouring municipalities, usually Hamilton or
Peel. When Halton male residents are sent to Hamilton, most emergency beds are full and
they are accommodated on mats in large dormitory-style facilities.

Between June 2001 and June 2002, Transitions for Youth, a community agency serving
Halton youth, received 158 referrals for homeless or at-risk youth 16 or 17 years of age.
After being assessed, youth are either placed in a "host home" or a shelter outside the
Region. Sending young people to Hamilton shelters means taking them out of their schools
and sending them to live in unfamiliar areas.



                                                                                             9
The table below includes recent statistical information about the Emergency Housing
Program in Halton. It shows that most requests are currently either referred to other
municipalities (Hamilton or Peel) or screened out. (See Appendix C for information on the
screening process.)




 Last lace of residence


THE FACES OF THE HOMELESS

The following examples are true stories of Halton residents who have been served by Halton
Region and other community agencies. These are people you might see every day, people
you might have worked with, studied with, or encountered as you do your errands. The
names of the individuals have been changed to protect their privacy.

1. Amy is 47 years old, single, deaf, with a university education. She had worked as a bank
   clerk, but was unable to payoff her student loans. She could no longer stay with her
   elderly disabled parents and she found herself homeless. She went to the Lighthouse to
   find emergency accommodation. With the help of Salvation Army staff, she is working to
   improve her financial and housing situation.

2. Brenda is 58 years old, single, with a high school education. She suffers from chronic
   back pain and as a result has been unemployed since 1999. She became homeless
   after her common-law relationship broke down and turned to the Lighthouse for help.
   She has recently secured affordable housing, receives Ontario Works benefits, and
   actively participates in employment programs.

3. Charles is 39 years old, single, and employed in Oakville. He had been living with his
   girlfriend, but the relationship ended. He had no housing and no transportation to get to
   work. He went to the Lighthouse. While staying at the Lighthouse, Charles was able to
   save enough money to cover first and last months' rent. He has now found a rental
   apartment.

4. Debbie is 17 years old and grew up in Burlington. When her parents asked her to leave
   the family house, she "couch surfed," staying with various friends for short periods. She
   stayed briefly at Aberdeen House, having secured a bed through the Halton Adolescent
   Support Services, until she could no longer afford to pay the rent. Debbie was about 12
   weeks pregnant when she called Transitions for Youth - Bridging the Gap program. She
   was living with her boyfriend at his parents' home. She and her boyfriend had found



                                                                                               10
   employment at a gas station. However, when the couple tried to rent apartments in the
   Burlington area, they were turned down because of their youth. An outreach worker
   helped them relocate to Hamilton and ensured that their needs were met, including
   regular visits to the doctor. Debbie's boyfriend continues to work and has registered for
   correspondence courses to finish his high school diploma.


HALTON REGION'S EMERGENCY HOUSING PROGRAM

Halton Region's Emergency Housing Program has been in operation for many years, but
has experienced a significant increase since 1997. In 1997, the Region spent $13,000 to
house and provide for homeless families and individuals in motel accommodation and other
residential facilities. In 2001, the cost was $182,000.

The Regional screening process includes a series of specific questions to draw out
information on an individual's identity, income, employment, last place of residence, family
and friends who might provide accommodation, physical and mental health status,
medications, criminal history, transportation, and shelter history. Experienced Regional staff
with strong assessment skills review and investigate client histories and consult regularly
with other professionals to determine the appropriate placement for each individual. (See
Appendix C for more information on the screening and referral process.)

The available beds in the Halton system are occupied almost continuously by those in need,
resulting in more referrals to other communities to accommodate the overflow.

Two additional resources have been established to help prevent homelessness and support
low-income persons.
      The Halton Rent Bank provides financial assistance to help people keep paying their
      rent and avoid eviction.
•     The Halton Housing Help Centre provides a free referral and listing service for tenants
      and landlords renting or looking for apartments, houses. townhouses, or shared
      accommodation.


WHAT HALTON RESIDENTS SAID

The Emergency Housing Advisory Group hosted public consultations on September 19 and
October 24, 2002.

First Public Meeting
About 120 people attended the September 19 roundtable to discuss operational guidelines,
site selection criteria, and how best to communicate with the community. Of those who
registered, 110 came from Halton, and five from Toronto.

Individuals and representatives of community groups who could not attend the public
meeting were invited to send their comments through written submissions, e-mail, or voice
mail.

At the meeting, the Advisory Group members introduced themselves, described their
mandate, and explained the consultation process. During the discussions, which were held
in small groups, Advisory Group members circulated among the groups and listened to



                                                                                                 11
community concerns, feedback, and advice. Participants were also invited to study a display
featuring studies on homelessness and the lack of affordable housing, and given the
address of a website containing additional information (www.region.halton.on.ca).

The results of each group's discussion were recorded on flipcharts. These comments were
also made available to the public through the website or, where requested, mailed to
participants as hard copies. After the public meeting, community submissions bye-mail or
voice mail declined significantly.

Second Public Meeting
The meeting on October 24,2002 was attended by 60 people, all residents of Halton, who
came to ask questions about the draft report.

Property Values
Much was said in both meetings concerning the impact of emergency housing on property
values in the surrounding community. Research consistently shows that property values are
not affected by the presence of this kind of facility. Many factors affect property values and
some forms of land use are viewed differently by -different groups. For some people, a
neighbourhood school is an important amenity; for others it may be a source of noise and
traffic. Similarly, some people want to live near a shopping plaza and others would prefer to
remain at a distance from shops. The Advisory Group has not found any data so far that
suggest that an emergency housing facility would affect property values one way or another.

Responding to Community Issues and Recommendations
The Advisory Committee considered all the issues and comments raised in the meetings as
well as all the correspondence received. (See Appendix 0 for a matrix of the responses we
received).
BALANCING COMMUNITY AND CLIENT NEEDS

At the community meeting and in the formal submissions, participants expressed a desire to
balance the needs of the community with those of the people who would use the emergency
housing. The following points capture the highlights of the public discussion.

What Matters to Residents of Halton
•   community safety;
•   understanding needs and community plans;
•   information sharing and a transparent public process;
•   maintaining a high quality of life;
•   dignity for the clients of emergency housing;
•   involvement in community decision-making;
•   maintaining property values;
•   accepting social responsibility to meet the needs of homeless Halton residents.

What Matters to Clients of Emergency Housing
•   securing temporary housing;
•   access to support services;
•   finding a welcoming, homelike environment;
•   securing the necessities of life.




                                                                                                 12
What Matters to Service Providers
•   meeting and adapting to the changing needs of clients;
•   providing access to information and services;
•   making the best use of available funding;
•   obtaining regular input from residents;
•   ensuring that clients fulfill their obligations;
•   ensuring a good quality of life and dignity for clients.


DEFINING EMERGENCY HOUSING

Emergency shelter
For Halton, an emergency shelter is a facility that provides supervised temporary (up to 30
days) lodging, board, and/or personal support services to homeless individuals 24 hours a
day, seven days a week. In very limited circumstances, individuals may require lodging and
support for 90 days or longer. An emergency shelter can be fUnded or owned or operated by
Halton Region and is subject to the provisions of a purchase of service agreement with
Halton Region. An emergency shelter is distinct from a group home or correctional home.

Group home
A group home is a residence licensed or funded under an Act of Parliament of Canada or
the Province of Ontario to accommodate three to 10 persons. not including staff, living under
supervision in a single housekeeping unit. The residents, by reason of their emotional,
mental, social, or physical condition or their legal status, require a group living arrangement
for their well-being.

Correctional home
A correctional home is a home which is licensed or approved by the provincial Ministry of
Public Safety and Security, or the provincial Ministry of Community, Family and Children's
Services, in which residents live under custodial supervision.


PUBLIC INVOLVEMENT IN SITE SELECTION

The Required Process for Selecting a Site
The Region of Halton, the Town of Oakville, and the Salvation Army believe in an open
public process for siting a permanent emergency housing facility, subject to two legal
req uirements.

First, laws limit public disclosure about any property purchase, because the premature
disclosure of information on a proposed property purchase might prevent buyers and sellers
from completing a transaction in an open, competitive marketplace. These laws apply to
individuals, communities, and government agencies. Moreover, under section 55 of the
Municipal Act, and sections 10 and 11 of the Municipal Freedom of Information and
Protection of Privacy Act, regional and area municipalities have the right to maintain
confidentiality related to their own land acquisitions and must maintain the confidentiality of
any third-party information related to land acquisition.

Second, the Planning Act establishes specific minimum standards for public consultation for
land use applications that require a rezoning or an Official Plan amendment. In most areas



                                                                                                  13
of Halton, a facility with more than 10 beds is not permitted in the current zoning by-laws.
Siting an emergency housing facility requires the following consultation process:

1. The applicant submits an application for a zoning amendment to the municipality.
2. A sign must be posted on the site informing residents that an application for rezoning
   has been submitted.
3. The municipality holds a public meeting. This meeting must be announced with a sign on
   the site, a notice in the newspaper, and a mailing to all those who own land located
   within 120 metres of the site.
4. The municipal Council must decide on the rezoning within 90 days of the application
   being submitted. If the Council fails to reach a decision, the applicant may appeal the
   lack of a decision to the Ontario Municipal Board (OMS).
5. The Council decision and information about the OMS appeal process must be
   communicated to all interested parties.
6. Any interested person or group as well as the applicant can appeal the Council decision.

In most municipalities, the Planning Act consultation process is minimal. Effective
communication often requires additional open houses, public meetings, and workshops.

Public Involvement in Siting Emergency Housing

What does all this mean for siting an emergency housing facility in Halton?

1. The public can be informed that a particular property may be used as an emergency
    housing facility only after the buyer and seller make the transaction public.
2. Any site identified for possible facility use will be subject to a rezoning application.
3. During the rezoning process, the public will be kept informed and the municipality will
    seek feedback from the public about the proposal.
(A table summarizing the rezoning process can be found in Appendix E.)

The Importance of the Public Process

A proposed facility that meets the planning definition of a group home (fewer than 10 beds),
is permitted in most Halton municipalities "as of right." This means that the current zoning
by-law permits the use, provided that the home meets certain zone ·standards such as
parking requirements, building height limitations, or setbacks from property lines. A rezoning
application is not usually required, although the applicant may have to submit a site plan
application. Site plan reviews deal with issues related to the physical form and position of
the building, and how the surrounding property is laid out and landscaped, but not the
proposed use for or the users of the property.

The Advisory Group considered the option of allowing emergency housing facilities "as of
right" in Halton municipalities and rejected the idea, mainly because the rezoning process
allows for public input on whether or not a selected location is appropriate. The as-of-right
option could be considered at some point in the future by any of the local municipalities if
they so choose.




                                                                                                 14
OUR RECOMMENDATIONS

Striving for Balance
During our discussions, we have reflected on community needs as well as Halton's
capacities. Homelessness is a reality in Halton that affects everyone, and we believe that we
have a societal responsibility to respond. Our recommendations reflect the importance of
respecting human dignity.

The Group wrestled with the issue of balance:
•    between leadership and representation of the community's concerns;
•    between community perceptions and research data;
     between the needs of the users of the facility and the interests of the broader
     community;

When we considered what constituted an appropriate location for emergency housing, we
agreed that services shoiJld be evenly distributed throughout the' Region, in order to be
accessible to all residents. We agreed that since all planning communities within area
municipalities included mixed land uses (Le., residential, commercial, industrial) and
services, there should be an even distribution of services accessible to all residents, and
that all planning communities could be, at some point, emergency housing "hosts."

Realistic Planning for the Present and Future
The Advisory Group considered both the capital and operational requirements of developing
and sustaining the proposed emergency housing project. We also looked at other options
(for example, one 40-bed facility, two 20-bed facilities, one 20-bed facility, four 10-bed
facilities, and two 10-bed facilities.)         ,

As it stands, the project will likely require some additional funds from the Region of Halton.
This is consistent with striking a balance among all residents of our community. We believe
that the most cost-effective solution that still meets the need of the homeless with dignity
would be to start with a small-scale project. Later, we can build on what we learn to - in the
words of some community members - "grow the capacity," or "grow the experience and
grow the confidence."

Information from the Salvation Army (SA) and the Region of Halton indicated that the level
of additional investment required by the partners would vary according to the scale of the
project and the economies of scale associated with it. The following chart includes draft
estimates (based on SA budget) for the operation of the various options, taking into account
total revenues and donations/grants:

                    One 40-bed     Two 20-bed      One 20-bed      Four 10-bed     Two 10-bed
                      facility      facilities       facility       facilities      facilities
Total annual          $ 579,650       $ 932,200       $ 550,670      $1,181,050       $ 672,950
operating costs
(Salvation Army)
Funding shortfall        $ 7,000      $ 251,360        $ 88,750       $521,210         $ 232,030

The operating cost analysis for the above shelter options assumes that there is 80%
occupancy, there is no mortgage, no property taxes and that staffing is available 24 hours a
day, seven days a week. Each option has a director, coordinator, and relief staff. Regular


                                                                                                   15
staff to cover daily operations increases or decreases depending on the number of locations
and number of beds. The numbers also take into account total revenue, donations and
grant estimates, which are assumed to be constant regardless of model or size. With
respect to the funding shortfall, because a primary source of revenue is the per diem per
occupied bed, which does not change based on number of locations, different models will
have greater or lesser shortfalls and are not necessarily proportional to the level of service.
The greater the number of locations, the higher the overhead. Therefore, the most cost
effective model is one 40-bed facility and the most costly is the four 10-bed fac!lities.

We believe that what is best for the clients and for the host neighbourhood would be a small
facility. The optimum level of support for each client and the easiest way to make the
environment as homelike as possible is through a 10-bed facility approach. Two 10-bed
facilities in two locations, to start with, would permit the clustering of similar client groups.
One home could be dedicated to youth and the other to adults. This approach has also
received some favourable comments from the public. The group is inclined to recommend
that if cost is not an issue, that the 10-bed model be adopted as the model for Halton.

We do know however, that cost is a consideration and that human services depend on
provincial funding, revenue from the operator, and the municipal property tax base. An
Emergency Housing Service for the homeless must compete with many other local services,
such as police services, firefighting, ambulance services, child care, social housing, roads,
and water treatment.

In the final analysis, we concluded that based on current funding arrangements and
capacities, a single 20-to-25 bed facility in one location to start, may be more realistic. The
facility could later be expanded to 40 beds. We believe it is possible to design a facility that
offers "homelike" qualities, responds to the special needs of youth, and ensures privacy for
both adults and youth.

Serving Those in the Greatest Need
 Given these considerations, we recommend:
• creating a 20-25 bed facility with provision for future expansion to 40 beds;
• limiting users to adult men, women and youth (16 and 17 years old);
• designing the facility with well-defined living spaces for adults and youth and specific
    programming and supports unique to each group's needs;
• screening out clients with active alcohol or substance abuse issues, serious mental
    illness who pose a danger to themselves or others or are unable to function well in a
    group setting, or individuals with a criminal past that would be incompatible with the
    proposed shelter.

We anticipate that expansion would take place in the same location according to community
need and available capital funding. Therefore, initial site selection must be based on a
maximum size of 40 beds. Increasing the number of beds later will serve future needs while,
we hope, encouraging the provincial and federal governments to implement policies that
address the root causes of homelessness.

Although there is a need to serve families and individuals struggling with serious mental
illness, substance abuse, or criminal records, the greatest need in Halton exists for single
adults and youth who find themselves temporarily in need of emergency housing. In
addition, although Halton offers some services for these other groups, there are no



                                                                                                    16
permanent facilities for single men or youth. Children and their families will continue to be
more appropriately housed in apartments in Halton.

Criteria for Site Selection
The site selection criteria and operational guidelines we propose are designed to benefit
both the users of the emergency housing facility and members of the surrounding
community. Established planning criteria, best practices, and community input have all
helped shape the following site location criteria for all sizes of facility. The site criteria need
to be considered in their entirety and not in isolation and are intended to guide the site
selection process, as every potential site will have unique characteristics that need to be
considered and no single criterion is the final answer. We believe that innovative and
creative solutions are possible within this framework.

For each criterion for siting emergency housing, we considered whether it should be
mandatory (M), highly desirable (HD) or optional (0) and felt strongly that the criteria should
all be mandatory. Because the four municipalities of Halton are very different, the effects of
the criteria will be different in each one.

No service or facility should be planned without regard for the ongoing sustainability of the
initiative. Ideal solutions to problems may have to be tempered by economic realities. The
Advisory Group therefore considered the realities of how social services are funded in
setting criteria.

              Criterion                 M   HD     0                             Intent
Size, design, and fit of the facility   X              To ensure that the physical form of the facility
must have regard for the existing or                   blends with its surrounding neighbourhood
planned neighbourhood, zoning,                         (including single- and multi-family residences such
and density, and be compatible with                    as townhouses or apartment buildings, places of
the surrounding area. Only facilities                  worship, and convenience stores), both in terms of
that meet the local group home                         size, and the overall look of the building. This
guidelines may be sited in a low-                      criterion ensures that an area is not overwhelmed
density residential area (recognizing                  by a physical structure and provides relative
that there are differences in group                    certainty in maintaining a community's "look."
home by-laws in each municipality.)                    Note: low-density residential is generally single
                                                       family homes. Medium to high-density refers to
                                                       residential townhouse complexes'and apartment
                                                       buildings. These definitions would be in
                                                       accordance with the local Official Plans.
Facility must be accessible to local    X              To ensure that residents can get to the facility
transit, that is, no more than half a                  easily and can also get to the services that they
kilometre from a bus route to ensure                   need to stabilize their lives or maintain their jobs.
access to employment and other                         Given limitations in region-wide transportation
community supports needed to help                      services, access to local transit (where it exists)
stabilize the lives of clients, or                     helps people use other transit services, such as
operator will provide transportation                   GO Transit.
services if necessary (see
operational criteria also.)
Facility must have access to            X              To ensure that residents can access those
community amenities and supports.                      supports that can help stabilize their lives and add
                                                       to quality of life. These amenities include shops,
                                                       employment centres, educational services,
                                                       libraries, places of worship, social supports,
                                                       vocational counselling, recreation centres, and



                                                                                                         17
             Criterion                 M       HD    0                                Intent
                                                             medical facilities.
Facility must be at least 800 metres   X                     To strive for even distribution of services across
from the nearest group home.                                 communities and avoid concentrating facilities in
                                                             one location.
Facility must be at least two          X                     To strive for even distribution of services across
kilometres from another emergency                            communities and avoid concentrating facilities in
housinq facility.                                            one location.
Site must be appropriate to support    X                     To ensure the site can support the facility and that
the proposed facility (e.g., water                           the building is appropriate for the site.
and wastewater services must be
available, contamination of the site
must not be a barrier)
Facility design maximum must           X                     To ensure that Halton models remain within a
never exceed 40 beds.                                        reasonable size.
Facility should not be placed on a                           To ensure that residents have access to transit and
local road within a low-density        X                     other amenities.
residential area, but should be on a
larger arterial or collector road (a
main road connecting local roads
with arterial roads).



Emergency housing and Schools
Within the Advisory Group and at the September 19 public meeting, opinions differed on the
need to separate the facility from schools. Although there is no data to suggest that an
emergency housing facility poses any safety concerns beyond those that already exist in
any community, we acknowledge that this is a significant concern for some people.
However, we were advised by legal counsel that such a criterion would not be defendable
under human rights legislation.

The addition of this criterion would also narrow the location options considerably and might
be interpreted by the community as having been included to decrease the likelihood of
finding a suitable site. Several members of the Advisory Group were concerned about the
message this criterion would send to the public and to. potential residents. However, if the
criterion was optional and two or more potential site locations were equal in all other
respects except their distance from a school, the Advisory Group agreed that choosing a
location farther away from a school might help gain increased support for the facility from
the community.

Applying the Criteria

In our deliberations, we looked at how these criteria would apply to Halton Region. We
found the criteria to be viable, allowing for enough flexibility and opportunity for a site search
where options could be found.

Criteria for Operating Emergency Housing

        Operational Guidelines             M    HD       0                          Intent
Every emergency housing operator           X                   To reflect community input and ensure respect
shall strive to create a comfortable                           for the human rights of individual residents.
and inviting homelike environment                              This guideline affects not only staffing and



                                                                                                               18
        Operational Guidelines             M   HD   0                      Intent
that respects the individual human                      programming, but also the design, layout, and
rights. The operator must treat                         ongoing maintenance of the facility.
residents in a respectful manner.
All operators wishing to operate an        X            To ensure that local government can influence
emergency housing facility must enter                   and monitor the quality and appropriateness of
into a purchase of service agreement                    the facility beyond the planning stage and that
with the Region of Halton which reflect                 if provincial funding arrangements changed
the operational guidelines relating to                  (for example, if the province took over
screening, transportation, 24-hour                      funding), a contract of some form would still be
staffinQ, and security.                                 required with the ReQion of Halton.
Potential residents of an emergency        X            To adhere to the purchase of service
housing facility must undergo a                         agreement, facilitate funding under the Ontario
screening process developed and                         Works Act, and ensure clients are being
administered by the Region of Halton,                   appropriately placed or referred elsewhere.
no later than the next business day
after admission.
The screening process must include         X            To reinforce the fact that this is not a facility for
an appropriate referral process to                      the hard to house and to help allay concerns
other community agencies for                            regarding appropriateness of certain
individuals:                                            placements.
• with a criminal past that would be
     incompatible with the proposed
      shelter;
• with active alcohol or substance
     abuse issues;
• with serious mental health issues
     who pose a danger to themselves
     or others or are unable to function
     well in a qroup settinq.
Operators must establish a personal        X            To define expectations for clients and help
contract with each resident outlining                   residents understand the consequences of
rules and responsibilities as a                         breaking the rules or failing to meet their
condition of residency.                                 responsibilities.
Operator will establish a                  X            To establish a mechanism to respond to
neighbourhood liaison group and a                       neighbourhood concerns and build community
mediation process to discuss and                        collaboration.
resolve community concerns and
develop collaborative solutions to
emerging issues (e.g., possible
additional security).
Facility will be operational 24 hours a    X            To ensure that someone accountable is
day seven days a week and staffed                       always on hand to assist clients and resolve
appropriately at all times.                             potentially problematic situations and to
                                                        provide a contact person at all times for
                                                        members of the community who have a
                                                        concern to express.
Operator ensures supplementary             X            To ensure access to transportation for all
transportation as required.                             clients.
Facility will not exceed its maximum       X            To address the question of excess demand for
bed capacity and use mats or other                      services and to emphasize the continued use
temporary sleeping arrangements to                      of other community resources if the facility is
accommodate overflow.                                   full.
Operator will establish and require        X            To minimize residents' activity at night.
adherence to an eveninQ curfew.



                                                                                                           19
       ODerational Guidelines            M    HD     0                        Intent
Operator will develop a good             X                To foster a good working relationship between
neighbour policy in collaboration with                    the facility and the neighbourhood.
neiqhbourhood liaison qroup.



Communication and Public Consultation Criteria

The timing of effective communications and consultation is initially related to the disclosure
of information on a proposed purchase of property. While community consultation by a
potential owner/operator of an emergency housing facility will affect the timing of a real
estate transaction, it is essential that communications and consultation occur as soon as it is
possible to do so and before the deal is finalized.

                  Recommended Fundamental Communication Principles

1. Citizen involvement contributes to the successful development of community facilities
   such as emergency housing and enhances the overall quality of life within communities.
2. Residents are entitled to information and opportunities to comment on issues that affect
   their lives and communities.
3. Effective communications is a two-way process that builds awareness and
   understanding and affects opinion and behaviour.
4. Consultation is a specific activity that provides for measurable public influence on
   decision-making about where a facility should be located and how it should be operated.
5. A feedback process is essential to explain to the public what input was accepted and
   what input could not be accommodated in a government decision.
6. Citizens require timely, relevant, and complete information to participate effectively in a
   consultation process about the location and operation of an emergency housing facility.
7. The quality and effectiveness of the communications and consultation process reflect the
   level of trustworthiness of an operator and affect the community's understanding of and
   support for such a facility.
8. To earn the trust of a community, proponents of emergency housing must provide
   information to the community and offer opportunities to get involved as early as they can
   in the process and regularly throughout the process.
9. Proponents of emergency housing and neighbourhood residents share a responsibility to
   inform and be informed.

Given the public comments we received, we believe that comprehensive communications
and consultation is critical to locating and operating emergency housing. For this reason, all
recommendations on communications are classified as mandatory.

Communications Criterion                                                                     M     HD        0
Any proposed plan for locating and operating emergency housing requires a written and        X
explicit communications plan to: (a) inform and consult the affected
community/neighbourhood as soon as possible in the land acquisition process and
definitely before the facility is established, (b) provide ongoing information and
involvement opportunities on emergency housinq operations after a facility is established.



                                                                                                        20
Communications Criterion                                                                   M   HD    0
Multiple communications channels/vehicles are required to ensure that information          X
reaches the community in an effective and timely way, including media releases, direct
mail, open houses, discussion sessions, interactive web sites, and dedicated phone
lines.
The tone of communications should be fact-based, comprehensive, straightforward, and       X
responsive to community concerns.
Effective consultation and communications must exceed the minimum requirements of          X
the Planning Act (that is, the formal notification process for planning applications).
Community feedback on the consultation process (that is, the input offered by residents    X
and the use made of that input) must be broadly available to all stakeholders, including
potential funders.
Once an emergency housing facility is established, the operator must establish a           X
Neighbourhood/Community Advisory Group to provide ongoing advice and feedback on
issues such as " the good neighbour policy," operational concerns, community
involvement, education, and support for residents of the facility.

Although there are constraints in opening up the property acquisition process to the public,
the group considered ways to ensure better communications. We sought to ensure that the
criteria surrounding the site location, operational guidelines and communications process
criteria were followed. As a group we dealt with the issue extensively, we heard from the
public, and our sense is that there would be greater public comfort with government
ownership of the site location. Government ownership of the land could ensure better
accountability and adherence to the recommendations of this Group. We would encourage
Council to engage in further public discussion regarding the question of Regional ownership.

It was also the general opinion of the group that if the land were provided or owned by
Halton Region, access to information in the site selection process might be improved and
there could be more certainty that the communications criteria would be respected. This
option would require the support of Regional Council and, might demand an increased
financial commitment from Regional Council and the taxpayers of Halton.

Although we acknowledge the reality of the single taxpayer, we believe that the senior levels
of government should be involved financially to a much greater degree to resolve this issue,
since many of their policies greatly contributed to the problem. The property tax base is
regressive, and there was concern expressed about the already onerous burden of income
redistribution programs funded at the local level. However, we still feel that obligations do
exist at the local level.




                                                                                                21
RECOMMENDATIONS TO HALTON REGION, THE TOWN OF
OAKVILLE, AND THE SALVATION ARMY

The Emergency Housing Advisory Group recommends:

1. That this report be forwarded to the Councils of the Region of Halton, Area Municipalities
   and the Head Office organization of the Salvation Army for their consideration.

2. That the Region of Halton, the Town of Oakville, and the Salvation Army endorse the
   report and incorporate its recommendations to the fullest extent possible within their
   respective legislative, program, and funding responsibilities.

3. That once the Region of Halton has endorsed site location criteria, Council pass a
   resolution indicating that the criteria cannot be changed without consulting the public.

4. That the definition and location criteria for emergency housing outlined in this report be
   forwarded to the regional and area municipalities for consideration within their Official
   Plan and Zoning Amendment Review, to establish a consistent definition and application
   across the Region of Halton.




                                                                                                22
CONCLUSION AND NEXT STEPS

The Emergency Housing Advisory Group is pleased to have been involved in this initiative
on behalf of the community and has worked hard to arrive at a made-in-Halton solution. We
believe that individuals, communities, organizations, and all levels of government should
respect the basic human right of shelter for all people and implement the principle of
ensuring that Halton residents can remain in their own community.

The Region of Halton, the Town of Oakville, and the Oakville Salvation Army have
demonstrated respect for human rights and community principles by working to find a
location for an emergency housing facility since 1999. All have agreed that it is time to move
forward with the proposed criteria and find a site. We wish to reiterate the point that although
the Salvation Army is a faith-based group, this project is not a religious service delivery
issue, and we have the highest respect for the work of the organization.

The criteria we propose are feasible and are flexible enough to ensure that appropriate sites
can be found in Halton. However, the impact will be different in each municipality and will no
doubt evolve as our communities grow.

We have identified the following "next steps" that should take place after the report is
submitted.

                                       Final report of Emergency Housing
                                                 Advisory Group




                                                           •
                                                (December 2002)


                                               Review of Report
                                          Regional and Local Council
                                                (January 2003)

                                                           ...
                                                   Review of Report
                                                  The Salvation kmy
                                                    (January 2003)

                               o£.c
                              ~.~   l:?
                               o U ell
                              .- OJ OJ
                              .!!l OJ      Ul
                                                          If Yes
                                 (.)
                                 OJ    (.) OJ
                                       ... _
                              o        0 .-
                                       o.Ul



                                                      Site Search


                                                           .
                                                      Conducted


                                        Site Selection with consultation!


                                                           .
                                                com munications




                             [                  .Application for zoning by
                                                      the proponent




                                                                                                   23
         ApPENDIX A: TYPES OF EMERGENCY BEDS IN HALTON
         2002

                   # of Beds      Local
                                                                                                Description
    Type                                                     Operator
                                Municipality
               2001     2002
Abused/        20       30     Burlington      Halton Women's Place                    Emergency housing and
Victims of                                                                             support to physically,
Violence       12       20     Milton          Halton Women's Place                    sexually and emotionally
                                                                                       abused women and children.


Domiciliary    122      122    Burlington      Bethany                                 Residential care facility
                                                                                       providing care for persons
               29       29     Halton Hills    Millhouse & Parkside (Acton)            with cognitive difficulties,
                                                                                       impairments or psychiatric
                                                                                       problems.
Emergency      6        6      Burlington      •   4 - Rotary                          Short-term emergency
Beds                                               1 - Bethany *                       housing and support
                                                   1 - Youth - Transitions for Youth   * only available when not in
                                                                                       use for domiciliary purposes.
                                               •   3 - Millhouse & Parkside
               1        3      Halton Hills        (Acton) *

                                                                                       Lighthouse has temporary
                                               •   12 - Oakville Salvation Army
               15       24     Oakville                                                beds only

                               Total of 17         6 - Normandy Place                  Families - townhouse
                               permanent           6 - South Forester
                               emergency                                               Families - house
                               beds

Transitional   0        3      Burlington      Burlington Salvation Army               Longer term, post-
                                                                                       emergency housing offering
                                                                                       a variety of supports (3-6
                                                                                       months).

               0        7      Halton Hills    Halton Hills Community Support and      Two-bedroom apartment for
                                               Information Services                    families - average length of
                                                                                       stay of 7 weeks.

                                                                                       1 - 2 bed room apt. (Acton); 1
               0        4      Oakville        CLAW (Canadian League of African        - 3 bedroom townhouse
                                               Women)                                  (Georgetown); provides
                                                                                       multicultural/culturally
                                                                                       sensitive housing for
                                                                                       homeless individual and
                                                                                       families. Also available to
                                                                                       other families when needed.




                                                                                                              24
                 ApPENDIX                   B:    EMERGENCY SHELTER BEDS IN REGIONS
                 SURROUNDING HALTON


                                          Population (2001 census) and Number of Emergency Shelter Beds
                                       (includes beds for men, women, youth, families, and victims of violence)


'1,200,000,-------------------------------------,



                                              988,948
1,000,000

                                               198*
                                               beds
 800,000
                                                                                                                           729,254
                            662,401

 600,000     -----
                             413
                             beds.

 400,000    ~--.~.~-   --                                                            325.229


                                                                                      67*t;,
                                                                  187,313             beds
 200,000
                                                                   24
                                                                  beds

       0
                            Hamilton             Peel           Wellington           Halton             Durham              York




                              Peel Region is currently in the process of adding 100 more beds,
                              For consistency and comparative purposes, 50 beds for victims of violence have been added to the 17
                              permanent beds in Halton mentioned in this report.
                 ***          York Region is in the process of adding 80 more beds in 2003 for a total of 268




                                                                                                                                     25
        ApPENDIX C: PROPOSED EMERGENCY HOUSING PROCESS
        AND COMPOSITE USER PROFILE

            Caller to Halton Region's Social Services - Coordinated Intervention
                                          Intervention Services Worker

                                                L...              I          ...1
                  I    Client under 18 years:                                       Client over 18 years:
                                                                                                                    I

        Youth -16-17 years old:                                                       Single Male/Female:
             Average Profile                                                               Average Profile

•       Mostly female                                                        Single male between 20·40
•       Family breakdown, youth                                              •  Average Age - 36
        cannot stay at home                                                  •  Usually worked within last 6 months
•       History of abuse (emotional/                                         •  Currently unemployed looking for work
        sexual/physical)                                                     •  Less than high school education
•       Alcoholism in family                                                 •  Relationship break up
•       No criminal history                                                  •  No family, friends to stay with
•       Education - max. of Grade 9 or                                       •  Looking for affordable housing
        10 or still in school               SCREENED OUT:                    •  No transportation

      Working closely with:        ~        •  Serious Mental Illness    ~   Single female· mid 405
Transition for Youth -Bridging the          •  Criminal history              •  Dependent on spouse/boyfriend for
   Gap, Intervention Services,              •  Drug/alcohol addictions          income
    School, Salvation Army.                 •  Uncooperative/                •  No history of long-term employment
                                              aggressive behaviour              due to physical ailment (e.g. chronic
                                            • Had been banned from              backpain)
                                              the shelter                    •  Less than high school education
                                            • Withdrew request,              •  If employed - usually in low wage/low
                                              decided to stay with              skill service sector
                                              family/friends                 •  Usually divorced
                                                                             •  Breakdown of second relationship
                                                                             •  No transportation

                                                           '---                      -;;;11..-..-
                                                                                      y                Screened out
                                   Admission to Lighthouse                                          individuals referred
                                                                                                            to:
    •    Admission information to be shared with Regional staff
                                                                                                    • outside municipal
    •    Client is advised of maximum stay
                                                                                                      shelter
    •    Client will have access to available services (financial, employment, housing
         centre, counselling, computer, life skills training, health, meals).                         Staff spend a great
    •    Coordination of case management between Region and housing operator.                         deal of time finding
    •    House rules are reviewed. Monitored for compliance.                                          appropriate
                                                                                                      placement/housing
    •    Discharge information is shared with Regional staff.
                                                                                                      for the individual.
    •    For eligible clients: Salvation Army issues a discretionary personal needs
         allowance maximum of $112/month and invoices Region at month-end.
                                                                                                    • Bethany/Millhouse/
             •    Prescription Drugs
                                                                                                      Parkside
             •    Emergency Dental
                                                                                                    • Halton Women's
             •    Bus tickets
                                                                                                      Place
             •    Referral to Ontario Works
                                                                                                    • hospital
    •    After hours placement
         -     Screened by Salvation Army staff
         -     Next business day referral to Halton Region staff
         -     Regional staff on-call 24 hours 7 days a week
    •    Constant communication between Salvation Army and Coordinated Intervention
         Services                                                                                                  26
ApPENDIX           D:   MATRIX OF RESPONSES RECEIVED DURING
THE PUBLIC CONSULTATION PROCESS


                                              EHAG
                                              Review         Addressed in Report
 Public Issue                                 and/or         (Reference page #
 Identification/Recommendation                Deliberation   listed below)


 Operational Guidelines

 Clients Served - need and focus              ./             5-11,16

Screening - who, protocol and process         ./             11,16,19, Appendix C

Staffing                                      ./             15,16,19

Involvement/relationship with neighbourhood   ./             18,19,20,21

Shelter Capacity (including excess options)   ./             15,19

Support resources for clients                 ./             16,17,18,19, Appendix C

Definition of an emergency shelter            ./             13

Referral process                              ./             9,11, Appendix C

Capital Requirements                          ./             15,16

Site Guidelines

Facility Size (including options)                            15,16,17

Facility Design and Fit Compatibility with                   16,17
Neighbourhood

Zoning and expansion options                                 13,14, 15, 16,Appendix
                                                             E

Proximity to roads and public transit                        17,18

Proximity to Schools                                         18

Safety and security (for facility and                        16,17,18,19,20
neighbourhood)

Communication

Review of Community Comments                                 11,12,Appendix D




                                                                                       27
                                               EHAG
                                               Review         Addressed in Report
Public Issue                                   and/or         (Reference page #
Identification/Recommendation                  Deliberation   listed below)


Communication needs and expectations                          5 - 14,19,20,21
(information sharing; transparency;
education)

Public Participation in contributing to the                   11,12,19, 20, Appendix
report                                                        D

Other

Housing need                                   ./             5- 11 ,Appendix A and B

Responsibilities of Advisory Committee         ./             5

Alternatives to a shelter                      ./             16

8th Line/Lyon's Lane                           ./             7

Contingency planning (timelines and            ./             14,15,16
funding)

Property valuation                             ./             12

Application of criteria to municipalities in   ./             17,18,22,23
Halton

Service agreement elements and tender                         7,13,19
process

Process to select a site                       ./             13,14

Next steps·                                    ./             23

Application of criteria to specific sites      X

Why Oakville?                                  ./             6,7




                                                                                        28
ApPENDIX           E: ZONING BY-LAW ApPLICATION PROCESS

      Applicant
      requests
      Council to
       amend
       Zoning
       by-law
         -~


  Applicant must place                                                                                    I'" ;04f1a~) ~I
  sign on property
  indicating rezoning
  requested
                                                                                                                         I'" 15 days ~I
                                                                                                                              34(23)                    Dismissal
                                                                                            I... 15 days ~ I
                                                                                                  34(18)                         ~_""",-/J',-_ _",
                                                                                                                                                         34(25)

                                                                                                                     Appeal    1 1 OMB
                                                                                                                                ....           [
                                                                If ZBL to be

               Public Notice
               In newspaper
                                         Public Meeting
                                          34(12), (13),
                                          (14), (14.1),
                                                                  changed,
                                                                   Council
                                                                determines
                                                                                        Council
                                                                                        passes
                                                                                         ZBL
                                                                                                         Clerk
                                                                                                        gives
                                                                                                        notice
                                                                                                                     34(10)
                                                                                                                 IJ~_.....
                                                                                                                               ~

                                                                                                                                          ~~       "1
                                                                                                                                                    ~-_
                                                                                                                                                        Hearing
                                                                                                                                                        34(24)
                                                                                                                                                                  ..
               andl or to all                (14.2)
                                                                                  ...
                                                                                  ...                   34(18)
               landowners                                     if further notice
               within 120m                                    required 34(17)

                                                                                                     '---~            No Appeal, by-
                                                                                                                      law deemed to
                                                                                                                      have come into
                                                                                                                     force on the day
                                                                                                                       it was passed
                                                                                                                           34(21)




                                          No decision within 90 days, applicant may appeal to the
                                                                   OMB
                                                                  34(11 )



  ZBL - ZoninQ By-law           Numerical References relate to PlanninQ Act




                                                                                                                                                                       29
•


    10
                                                                                                 • 2003


Homelessness in Ha Iton
Chairman's Message
I'm pJoo~     to present th,.; recommendations of the
Emaf~ncy Housing Advisory Group. The Group, assisted
                                                               - Guiding the    - Criteria                      - Operating Criteria
by regional staff, hos spent the lost 10 weeks working on        decision
                   lr
a "mode-irH-lalton solution to the growing problem of                           - Site Selection                -Next Step
hamelessness in our community. Specifically, we were           - Faces of
asked to recommend criteria for siting and operating
                                                                 Homelessness   - Consultation Criteria         - Advisory Group
emergency hOUSIng, and communicating with the public
about these matters                                                             - Striving for                  -Contact
Homelessness in Halton, as in other communities, is a
                                                               - Council          Balance                        Information
reality. It is also a symptom of a much deeper problem           Approved
the lack of affordable housing. There is a mismatch
between what people with modest Incomes con afford
and what the current housing market provides. Given the
relationship between hamelessness and affordable hous-
ing, building emergency housing is an Interim response,
one that fits within the "continuum of supports' needed to
help homeless people rebuild their lives. Real progress in
eliminating homelessness will require the commitment of
all levels of government

Our work. engaged the community in mony ways. Many
 people called our dedicated ho~ine, sent us on e-mail, or
onenaed pUbliC meetings held on September 19 ond
October 24, 2002. The Emergency Housing Advisory
Group took. into consideration all the input it received, os
well os relevant research and insights gained from visits
ta emergency housing in other regions. We discussed the
ovailable options at length. We confirmed thot Halton
does have on urgent need for emergency housing.
We considered the needs of the people who are home-
less, and developed criteria for deciding on appropriate
locations - "appropriate" from the perspective of both the
potential clients and the community as a whole.

Throughout the deliberations, we have tried to strike a
balance between leadership and fair representation of                                              An Emergency Shelter in
community Interest. The guidelines we have developed,
which will be forwarded to Halton Regional Council,
                                                                                                   Halton is defined as•••
Oakville Town Council, and the Salvahon Army, will set the                                         A facility that provides supervised
standard for siting this and future emergency housing sites                                        temporary (up to 30 days) lodging,
I would like to recognize and thank the                                                            board, and/or personal support
Advisory Group members:                                                                            services to homeless individuals
Ann Mulvale, Mayor of Oakville                                                                     24 hours a day, seven days a week.
Maiar Ray Braddock, Salvation Army, Oakville                                                       111 very limited cin:umstances, individuals
Maior Ken Ritson, Solvation Army, Divisionol Headquarters                                          may require lodging and support for
Joyce Stephenson,   President,
                                                                                                   90 days or langer. An emergency shel-
Iroquois Ridge Residents Association                                                               ter can be funded or owned or operat-
Gary Crowell, Deputy ChIef Holton Region Police Service'                                           ed by Halton Region and is subject to
Colin Dart,   Execuh've   Diree'or.   Transitions for Youth
                                                                                                   the provisiol1s of a pun:hase of service
                                                                                                   agreemel1t with Halton Region.
Chris Sioate,President,
Trafalgar Chartwell R",iden~ A'sacionon                                                            All emergel1cy shelter is distinct from a
                                                                                                   group home or correctional home.
Joey Edwardh,   Executive Director,
Halton Social Planning Cooneil
Peler Campbell, Cinzen-at-Iarge
Kathy Graham, Cih·zen-ot-/arge
David Corter, Citizen-ot--Iorge
Lindo lane, Citizen-ot-Iorge
lauro Kupferschmidt, Citizen-of-large
Peter Gilgan, Citizen-ot--Iorge
While I am extremely grateful for the contribution of the
members, I would also like to thank Holton stoff for their
invaluable assistance throughout the process
   Emergency Housing Advisory
   Group Recommendations
   The Advisory Group worked hard to find a balance between
   leadership and representation of all residents of Halton.
   Members agreed that emergency housing services should
   be evenly distributed                    throughout the Region and accessible
   to all residents including:


    • Creating a 20-25 bed facility
      with provision far future
      expansion to 40 beds;
    • Limiting users to single adult
      men, women, and youth
      (16 and 17 years aid);
    • Designing the facility with
      well-defined living spaces far
      adults and youth and specific
      programming and supparts
      unique to each group's needs;
    • Screening out clients with active
      alcohol or substonce abuse
      issues, serious mental illness who
      pose a danger to themselves or
                                                                                            The Faces of Homelessness in our Community
      others or are unable to function                                                      The following examples are true stories of Holton residents who have been served by Holton Region

      well in a group setting, or indi-                                                     and other community agencies. These are people you might see every day, people you mighl have
      viduals with a criminal past that                                                     worked with, studied with, or encountered as you do your erronds. The names of the individuals
      would be incompatible with the                                                        have been changed to protect their privacy.
      propased shelter.
                                                                                             1. Amy is 47 years old, single, deaf, with a                               3. Charles is 39 years old, single, and
                                                                                            university education. She hod worked as a                                   employed in Oakville. He hod been living with
                                                                                            bonk clerk, but was unable to payoff her                                    his girlfriend, but the relationship ended. He hod
Guiding decision-making for future
                                                                                            student loons. She could no longer stay with                                no housing and no lronsporlatian to get to work.
homeless shelters in Halton Region
Meeting the Needs of Our Citizens                                                           her elderly disabled parents and she found                                  He went to the lighthouse. While staying at the
                                                                                            herself homeless. She went to the lighthouse to                             lighthouse, Charles was able to save enough
Homelessness in our community is caused by
a complex combination of factors and life                                                   find emergency accommodation. With the                                      money to cover first and lasl months' rent.
circumstances such as:                                                                      help of Solvation Army stoff, she is working to                             He has now found a rental apartment.
    • Increasing poverty;
                                                                                            improve her financial and housing situation.                                4. Debbie is 17 years old and grew up in
    • Reduced social assistance benefits;
    • Family breakdown;                                                                     2. Brenda is 58 years old, single, with a high                              Burlington. When her parents asked her to leave
    • Rising rental roles and escolating cost                                               school education. She suffers from chronic                                  the family house, she "couch surfed," staying
      of living;
                                                                                            bock pain and as a result has been                                          with various friends for short periods. She stayed
   • low vacancy rates;
   • Shortage of affordable housing;                                                        unemployed since 1999. She become home-                                     briefly at Aberdeen House, having secured a
   • long waiting list for social housing.                                                  less after her common-low relationship broke                                bed through Ihe Holton Adolescent Support
The table below includes recent statistical                                                 down and turned to the lighthouse for help.                                 Services, until she could no longer offord to pay
information about the Emergency Housing                                                    She has recently secured affordable housing,                                 the rent. Debbie was about 12 weeks pregnant
Progrom in Holtan. It shows that most requests
                                                                                            receives Ontario Works benefits, and actively                               when she called Transitions for Youth -
are currently either referred to other municipalities
(Hamilton or Peel) or screened out.                                                         participates in employment programs.                                        Bridging the Gop program. She was living wilh
                                                                                                                                                                        her boyfriend 01 his parents' home. She and her
      Halton Emergency Housing Program                                                                                                                                  boyfriend hod found employment at a gas

                                                                       2001                                                 2002                                        stalion. However, when the couple tried to rent

      Tatol r        uests                                              643                                                  641                                        apartments in the Burlington area, they were
                           "'--------                                                                                                                                   turned down because of their youth.
      Tatol c1ienb::.....:;pl;.::a"'ced=-                     ;.::3;.::0=-2..l.!4.;.;7....:'J(.=.o)'--                               1 .
                                                                                                                  . . :4. . :9;.: 3...7.. .:6: .;.. :9. . :%:1. .1_ _
       Familie!"p!£,ced                                               -.:;8..=.0                                                     .;...94-'-                     _   An outreach worker helped them relocate to
       Referred It. other munici                lilies         250 (39%)                                            159 (24.8'7'0)                                      Hamilton and ensured that their needs were met,
       Screened out                                              9 ~%)                                        165 (25.7%)                                               including regular visits to the doctor. Debbie's
      Gender s lit of those laced                                                       Mole (60%), Female 140%1                                                        boyfriend continues to work and has registered
      Reason for homelessness                                                 1. Family/relationship breokdown                                                          for correspondence courses to finish his high
                                                                     2. Insufficient income for rental hausin                                                           school diploma.
      Last place of residence                            Municipalities within Holton or neighbouring communities
Communications and
Public Consultation Criteria
Recognizing thot effective open communicotions and public consultation is related to the disclosure of information on a proposed purchase of property,
the Advisory Group outlined nine fundamental communicotion principles and recommended the following communications criteria:
• Any proposed pion for locating and operating emergency housing requires a wriHen and explicit communications plan to: (a) inform and consult the
  affected community/neighbourhood as soon os possible in the land acquisition process and definitely before the facility is established, (b) provide ongoing
  information and involvement opportunities on emergency housing operations aker a facility is established,
• Multiple communications channels/vehicles ore required to ensure that informotion reaches the community in an effective and timely woy, including media
  releases, direct mail, open houses, discussion sessions, interactive web sites, and dedicoted phone lines;
• The tone of communications should   be    fact-based, comprehensive, stroigh~orword, and responsive to community concerns,
• Effective consultation and communications must exceed the minimum requirements of the Planning Act (that is, the formal notification process for
  planning applications);
• Community feedback on the consultation process (that is, the input offered by residents and the use made of that input) should    be   broadly available to
  all stakeholders, including potential lunders;
• Once an emergency housing facility is established, the operator must establish a Neighbourhood/Community Advisory Group to provide ongoing advice and
  feedback on issues such os " the good neighbour policy," operational concerns, community involvement, education, and support for residents of the facility.




                                                                                                                 Striving for Balance
                                                                                                                 Services should   be evenly distributed
                                                                           • Facility must have access
Site Selection                                                                                                   throughout the   Region, in order to be
                                                                              to community amenities
Criteria                                                                      and supports;                      accessible to all residents. Since all planning
• Size, design, and fit   of the                                                                                 communities within area municipolities
                                                                           • Facility must be at least
  facility must have regard                                                                                      include mixed land uses (i.e. residential,
                                                                              800 metres from the
  for the existing or planned                                                                                    commercial, industrial) and services, it was
                                                                              nearest group home;
  neighbourhood, zoning,
                                                                           • Facility must   be at   least two
                                                                                                                 agreed that there should     be an   even
  and density, and be com-
                                                                              kilometres from another            distribution of services accessible to all
  patible with the surround-
                                                                              emergency housing facility;        residents, and that all planning communities
  ing area. Only facilities that
  meet the local group home guidelines may              • Site must be appropriate to support the                could be, at some point, emergency

  be sited in a low-density residential area              proposed facility (e.g., water and wastewater          housing "hosts".
  (recognizing that there are differences in              services must be available, contamination of
                                                                                                                 The Emergency Housing Advisory Group
  group home by-laws in each municipolity);               the site must not be a barrier);
                                                                                                                 report acknowledges that the development
• Facility must be accessible to local transit,         • Facility design maximum must never exceed
                                                                                                                 of an emergency shelter is an "interim
  that is, no more than half a kilometre from a           40 beds;
                                                                                                                 response" that fits within the "continuum of
  bus route to ensure access to employment              • (Given criteria # 1); facility should not be
                                                                                                                 supports" needed to help homeless people
  and other community supports needed to                  placed on a local road within a low-density
                                                                                                                 rebuild their lives, and that one of the key
  help stabilize the lives of clients, or operotor        residential area, but should be on a larger
                                                                                                                 underlying issues is the lack of affordable
  will provide transportation services if                 arterial or collector road (a main road
  necessary (see operational criteria also);              connecting local roads with arterial roads).           housing in Halton.
                                                                                                                 an Emergency Shelter


                                              Operating Criteria
 • Every emergency housing operator shall                • The screening process must include an             • Facility will be operational 24 hours a
   strive to create a comfortable and inviting             appropriate referral process to other community     day seven days a week and staffed
   homelike environment that respects the                  agencies for individuals:                           apprapriately at all times;
   individual human rights. The operator must               • With a criminal past that would be
                                                                                                             • Operator ensures supplementary
   treat residents in a respectful manner;                    incompatible with the praposed shelter;
                                                                                                               transportation as required;
                                                            • With active alcohol or substance
 • All operators wishing to operate an
                                                              abuse issues;                                  • Facility will nat exceed its maximum bed
   emergency housing facility must enter
                                                            • With serious mental health issues who pose       capacity and use mats or ather temporary
   into a purchase of service agreement with
                                                              a danger to themselves or others or are          sleeping arrangements to accommodate
   the Region of Halton which reflect the
                                                              unable to function well in a group sening;       overflow;
   operational guidelines relating to
   screening, transportation, 24-hour                    • Operators must establish a personal contract      • Operator will establish and require
   staffing, and security;                                 with each resident outlining rules and respon-      adherence to an evening curlew;
                                                           sibilities as a condition of residency,
• Potential residents of an emergency                                                                        • Operator will develop a goad neighbour
  housing facility must undergo a screening              • Operator will establish a neighbourhood             policy in collaboration with neighbourhood
  process developed and administered by                    liaison group and a mediation pracess to            liaison group.
  the Region of Halton, no later than the                  discuss and resolve community concerns and
  next business doy after admission;                       develop collaborative solutions to emerging
                                                           issues (eg., possible additional security);



   Approved                   by Regional Council
        On January 22, 2003, the Regional Council endorsed the site selection, operational
        guidelines and communicotions criteria as presented in the Final Report. Next steps include:

• That the Final Report of the Emergency Housing Advisary Graup be forwarded to the area
  municipalities for their consideration and that Holton stoff indicate their availability to present
  highlights or findings of the Repartta area Municipal Councils.
• Thot Regional staff be directed to host an infarmation session for staff from the area municipalities
  eorly in the New Year to further a common understanding of the intent of the site selection and
  operational communications criteria.
• That a copy of the Final Report be forwarded to members of Parliament, Members of the
  Provincial Parliament, Salvation Army (local branches and headquarters), Iroquois Ridge Residents
  Association, and all other resident associations in Halton.

                                                     • That the Regional Chairman write a lener to
                                                       the Minister of Community, Family and
                                                       Children's Services; Brenda Ellion, that the
                                                       greater involvement of the senior levels of
                                                       government in the continuum of housing issues is
                                                       necessary, and further that the Chairman raise
                                                       the issue at the upcoming meetings with the
                                                       Minister and the AMO Community and Social
                                                       Services Task Force.
                                                     • That the Regional Chairman, on behalf of
                                                       Regional Council, write a lener of appreciation
                                                       10 the members of the Emergency Housing
                                                       Advisory Group thanking them for their
                                                       dedication and invaluable contribution.
                                                     • That the Region of Halton purchase and own the
                                                       land for the proposed emergency shelter.




For More Information
The final repart is available on the Regional Web site at
www.regian.halton.on.ca (click on the Emergency Housing AdVISOry Group icon)
<and hard copies are available at Holton Citizen's Reference library:
Holton Region Administrative Office,
1151 Bronte Rood, Oakville, Ontario.
Call 905-825-6000 Far additional inFormation
Toll Free: 1-866-4HALTON (1-866-442-5866)

                         Emergency Housing Advisory Group I www.region.halton.on.ca
                        Call 905-825-6000 I Toll Free: 1-866-4HALTON (1-866-442-5866)

				
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