Developed by Kylie Dunn –
Our Vision Our Mission http://onapage.blogspot.com
Should capture your long-term view for the organisation Defines the fundamental purpose of the organisation,
and/or the environment in which it operates. outlining why you exist and how you are trying to achieve the
Vision.
Our Values Our Service System
This can just be a set of words, which you It is really valuable to include an outline of
often see in plans, and there are usually your organisation and the environment in
about 6. For example: which you provide your services.
Integrity Our Goals Our Initiatives (or Our Strategies) This should include, but not be limited to, the
Customer focused following:
Innovation This is a list of the specific goals that Goal 1 – Objective 1
the organisation is focusing on during size of the organisation
I think that it is important to have a short The next thing that needs to be captured are the Initiatives or Strategies that the
this Strategic Plan period. type of organisation
sentence outlining what that word actually organisation is planning to undertake to achieve these outcomes.
The number of goals is completely locations that you service
means for the organisation, for example: Initiatives are actual projects and changes that are being undertaken by the
dependent on the organisation. For annual budget/profit
organisation
We are honest with and respectful of our example, an organisation that is well list of services
Strategies are a little broader than this and should be used where actual activities are
customers, colleagues and stakeholders, established and functioning at a high
not known It is very important to ensure that all of your
displaying integrity in all interactions and capacity might only have a small
staff can find themselves and what they do in
decisions number of goals, whereas an Goal 1 – Objective 2
this picture.
organisation that has recently been For example, if your Objective is to “Provide people with document templates that
We are customer-focused, ensuring that
created through a merger might have support their business needs” then a Strategy would be:
their needs are at the centre of all decisions
a few more. Focus on developing templates for the basic business planning documents
we make and services we provide
Goals are a little like your Vision Whereas if the document planning has already been done then it might be an
We encourage innovation in the way we statement, in that they express how Initiative of:
work and deliver services, and support and you want things to be, but they need Implement the Document Development Plan
value the skill and expertise of our staff to be specific and more tangible at the
same time. The language used is Goal 2 – Objective 1
around what “we will” do or what the You might find it difficult to fit all of this on a page, it depends on the organisation. If
“client should” expect or get out of the that is the case the take this part of the document and move it to the back of this
activity. page. It is important for people to have but since it is down in the nitty-gritty it does
Often Goals are coupled with not need to be part of the initial visual
Our Challenges Objectives, which need to be more
Goal 3 – Objective 1
specific and follow SMART (Specific,
This should be a brief list, again about six, Measurable, Achievable, Relevant and For me, this also needs to be a dynamic part of the document. Strategic Plans are
about the major challenges in the Time-bound). generally 3-5 years in duration, but the whole focus of an organisation can shift
environment or the organisation that will We will support people in the creation during this time. If there is a complete shift then a new Strategic Plan must be
impact on the ability to deliver services and development of good documents developed.
and/or reach our goals. For example: by providing simple and easy to use However, if there is a minor shift around a particular Goal or Objective then it may be
Developing the workforce to adapt to templates. enough to simply update this document with the new Initiatives/Strategies.
changing service needs o Provide people with document
Meeting the growing expectations of the templates that support their
community and government business needs
o Provide easy to follow instructions
with templates
Our Outcomes
This is where you capture what you hope to achieve by the Initiatives or Strategies outlined above. If we are talking about KPIs then you might want to include a quantitative measure:
It is where you capture your targets around the activities, for example: Increase the number of documents downloaded each month by 10%.
Upload six new business templates in the first year. The implication is that if there are more downloads then the quality of the documents has improved. This is of
If we were talking about an already established business then it might be: course not a direct correlation, since increases might occur because of marketing or word of mouth rather than any
Improve the quality of all business templates. improvement that may or may not have occurred to the product.
Our Goals Our Initiatives (or Our Strategies)
Duplicate the Goals and Objectives here – to make it easier to Goal 1 – Objective 1 Goal 3 – Objective 1
refer the Initiatives/ Strategies back.
See notes on first page See notes on first page
Goal 1 – Objective 2 Goal 3 – Objective 2
See notes on first page See notes on first page
Goal 1 – Objective 3 Goal 3 – Objective 3
See notes on first page See notes on first page
Goal 2 – Objective 1 Goal 4 – Objective 1
See notes on first page See notes on first page
Goal 2 – Objective 2 Goal 4 – Objective 2
See notes on first page See notes on first page
Goal 2 – Objective 3 Goal 4 – Objective 3
See notes on first page See notes on first page