THE H.R. RECORD
A publication of Human Resources, UM-St. Louis January-February 2006
WELCOME! NEW EMPLOYEES EMPLOYEE OF THE MONTH WINNERS
The UMSL Riverstars Employee of the Month winner for
James Althoff, Radio Producer, KWMU
Wesley Burrus, Radio Dispatcher, Police November was Alice Canavan. Alice was chosen for
Jared Conner, Academic Advisor, International Studies Excellent Teamwork. Alice is an Administrative Associate in
the department of Physics & Astronomy. Comments made
Carla Corbett, Administrative Asst, Honors College
about Alice included; “Alice is always helping out. In addition
Julie Florida, Ticket Seller, PAC
to her regular duties of running the office, she has helped
Nancy Friesen, Sr. Psych Tech, Psychology
rearrange a faculty office prior to the arrival of a new
Christopher Gates, Term Svc. Custodian, Cust Services
Joseph Goodman, Asst. Baseball Coach, Athletics computer, helped faculty members prepare copies of grants
Sandra Granberry, Admin. Asst, Cont. Educ & Outreach to meet a submission deadline and assisted new graduate
students in finding housing. She routinely answers Peoplesoft
Jacqueline Hampton, Data Entry Oper I, Registration
questions for other administrative assistants and has helped
Hui-chuan Liang, Business Tech Analy-Spec, ITS
out extensively in the joint Engineering office”.
Anne Lornson, Sr. Clerk, Cashier’s Office
Thomas McCoy, Groundskeeper II, Grounds
Kristi Morris, Career Specialist, Career Services The UMSL Riverstars Employee of the Month winner for
December was Mary Ellen Heckel. Mary Ellen is an
Kendra Perry, Development Coord, Development Office
Executive Staff Asst. II in the Graduate School. Mary Ellen
Carolyn Sheppard, Secretary, Touhill PAC
was chosen for Loyalty and Commitment. Comments made
Mark Stevens, Announcer, KWMU
about Mary Ellen included, “Mary Ellen has had a consistent
Kathleen Thompson, Exec. Staff Asst II, Develop Office
Linda Tracy, Coord. Constituent Comm, Devel Officer record of excellence for almost 30 years. In addition to her
Clarence Ward, Project Director, IMSELT crucial role as the Graduate School’s Fiscal Officer, Mary
Ellen also serves as the Monitor of Graduate School Policies.
Joseph Zekoll, Parking Lot Attendant, Parking & Trans
Her pleasant yet efficient approach is a model. Having been
at UM-St. Louis since 1976, Mary Ellen has seen many tough
times. Rather than just sticking it out, though, Mary Ellen has
New employees, if you need assistance, contact Human Resources
(Peter Heithaus, Director). For help with orientation or new hire
risen to the occasion”.
paperwork, contact John Tighe, ext. 5381. For questions about
benefits, contact Joann Westbrook, ext. 5639. For help with payroll, Alice and Mary Ellen received $100 gift certificates,
contact Errol Benson, ext. 5803. For questions about policy, work commemorative plaques and automatic nominations for the
relationships or environment, contact Peter Heithaus, ext. 5809 or John
Tighe, ext. 5381. For exit interviews, contact Sylvie Poe, ext. 5258. For
Chancellor’s Award for Staff Excellence.
training schedule or enrollment, contact Nancy Draper, ext. 5805. For
additional information, visit our website, www.umsl.edu/services/hrs
PROMOTIONS/TRANSFERS Consistent with the IRS rate and University practice,
the mileage reimbursement rate for business
Andrea Finley, Preschool Aide to Child Card Asst, UCDC transportation expenses will decrease from 48.5 to 44.5
Susan Godfrey, Term Svc Custodian to Custodian, Cust Svcs cents per mile effective January 1, 2006.
Karen Pierre, Exec. Staff Asst II to Mgr Pub Aff & Econ
Carol Sholy, Adjunct Asst Prof to Instit Research Assoc
Barbara Trauterman, OSSIII to Admin. Secy, Acad Affairs
Jill Viox, Term Clerical to OSSIII, Auxiliary Services
THE H.R. Record 1
DON’T FORGET YOUR INTERNAL CUSTOMERS
Good internal customer service is vital to good external customer service, yet many organizations devote so much attention to their
external customers that the same employees who are held responsible for ensuring good external customer service sometimes get lost in
the shuffle. Nancy Friedman, the Telephone Doctor, has shared some tips for ensuring that we also treat our internal customers well.
She points out that internal customer service is everyone's responsibility and must start at the top in order to be successful. We have
repeated some of her suggestions and mixed in a few of our own that are worth noting:
Know the mission of the University (including your unit) and your role: If you know the mission of the University you will
better understand the "why" of many things you are asked to do and the value of your co-workers. Your role is important.
Someone is depending on you and your work product.
Exercise common courtesy: It never hurts to say "good morning" or "good evening" and smile, or respond accordingly.
Even if you don't feel like saying it, you would be surprised how much better it can make you feel and how much better it can
make your co-workers feel about you.
Embrace employee differences: Diversity is good. If everyone thought the same way, most of us wouldn't be needed.
Don't argue just because a co-worker isn't doing a task the way you would, or thinking as you would.
Work to resolve conflicts: Letting disagreements or bad feelings fester can only lead to more stress and frustration. Work it
out, even if it requires the intervention of someone who is not directly involved.
Demonstrate professional respect: Regardless of how bad you feel others are at their jobs, chances are that they can do them
better than you. You can imagine how much would get done if employees spent much of their time questioning everyone
Share information: Don't be “squirrelly” with your co-workers. The sense of power or security that you might get from
storing, hiding or being the sole source of information isn't worth the frustration and animosity of your co-workers.
Recognize the personal space of others: This is particularly applicable to employees in cubicles or shared spaces.
Recognize that there are others around you and be sensitive to their wishes, particularly when it comes to music, personal
conversations, eavesdropping, or even snacking. Don’t interrupt.
Show appreciation: A genuine "thank you" can make a huge difference in internal relationships.
January-June 2006 Bi-Weekly Payroll Schedule
PAY PERIOD WebTime WebTime
MONTH ENDING (SAT) Opens Closes PAY DATE
January Dec 31, 2005 Dec 30, 2005 Jan 03, 2006 Jan 11, 2006
Jan 14, 2006 Jan 13, 2006 6am Jan 17, 2006 5pm Jan 25, 2006
February Jan 28, 2006 Jan 27, 2006 6am Jan 31, 2006 5pm Feb 08, 2006
Feb 11, 2006 Feb 10, 2006 6am Feb 14, 2006 5pm Feb 22, 2006
March Feb 25, 2006 Feb 24, 2006 6am Feb 28, 2006 5pm Mar 08, 2006
Mar 11, 2006 Mar 10, 2006 6am Mar 14, 2006 5pm Mar 22, 2006
April Mar 25, 2006 Mar 24, 2006 6am Mar 28, 2006 5pm Apr 05, 2006
Apr 08, 2006 Apr 07, 2006 6am Apr 11, 2006 5pm Apr 19, 2006
May Apr 22, 2006 Apr 21, 2006 6am Apr 25, 2006 5pm May 03, 2006
May 06, 2006 May 05, 2006 6am May 09, 2006 5pm May 17, 2006
May 20, 2006 May 19, 2006 6am May 23, 2006 5pm May 31, 2006
June Jun 03, 2006 Jun 02, 2006 6am Jun 06, 2006 5pm Jun 14, 2006
Jun 17, 2006 Jun 16, 2006 6am Jun 20, 2006 5pm Jun 28, 2006
January 19, 2006 6am January 23, 2006 5pm January 31, 2006
February 16, 2006 6am February 20, 2006 5pm February 28, 2006
March 21, 2006 6am March 23, 2006 5pm March 31, 2006
April 18, 2006 6am April 20, 2006 5pm April 28, 2006
May 19, 2006 6am May 23, 2006 5pm May 31, 2006
June 20, 2006 6am June 22, 2006 5pm June 30, 2006
THE H.R. Record 2