Issue 04: June 2010
Welcome to the fourth edition of this update on what is happening in the Civil Contingencies field
in Northern Ireland. We would welcome any contribution in relation to regional level or local level
Civil Contingencies news for inclusion in future newsletters.
In this Edition
Interview: John Wylie, Met Office
Severe Weather – The NI Response
• Roads Service
• Northern Ireland Electricity
• Rivers Agency
News from the NI Departments
News from the Cabinet Office
Regional Level Civil Contingencies Groups
Civil Contingencies Training
10 Minutes with the Weather Man:
John Wylie, Met Office
John - Can you tell us a little about yourself and how you come to work for the Met
I joined the Met Office in 1983 straight from school after I spotted a job advertisement in the
Belfast Telegraph - the Met Office were looking to recruit ASO's - effectively weather observers.
I was already a weather anorak back then so I filled in the forms and luckily got one of the two
posts going in Northern Ireland at the time. Over the years I studied and progressed through the
organisation and had some fortunate career breaks, where I’ve been in the right place at the
right time. I’m in the very fortunate position of having been paid for 27 years to do a job which is
effectively my hobby - watching, forecasting and communicating the weather. I should say that
when I used to tell people I’d been in the Met Office for 25+ years they would have said I didn't
look old enough - but that's happening noticeably less lately...do I need to update my
Outside of work (and even while I’m at work) I'm married to Elaine who's a specialist nurse in
Rheumatology. If you phone my mobile outside of hours- you'll most likely find me out of breath
at the gym where I head four times in the week or doing something in my church. I’m a life-long
Liverpool supporter - so that’s one area of my life which could be better these days - things
aren’t how they used to be!
Can you tell us about your role as Public Weather Service Advisor to Northern Ireland?
In 2006 the Met Office underwent a radical reorganisation and all forecasting services were
transferred to our Exeter HQ and Aberdeen. At the same time the Met Office established a
network of 10 Public Weather Service Advisors across the country. I was fortunate enough to
apply for and get the role in Northern Ireland. The role is a wide and varied one and gives me
the opportunity to meet a wide range of people from many areas of emergency planning and
across Government Departments in Northern Ireland.
How are forecasts compiled nowadays?
A good weather forecast depends on having good observational data to begin with. So we use
surface based observations, weather balloon data, information from Satellites, radar and
transatlantic aircraft and feed all of the information into our super-computer at Exeter. It’s a
process known as continuous data assimilation. The super-computer at Exeter is one of the
most powerful in the world and can churn out a numerical weather prediction for the whole
globe for up to a week ahead in just a few hours. Of course its impossible to model the whole of
the atmosphere perfectly - its just too vast and complex but progress is such that 72 hour
forecasts today are as good as the 24 hour forecast 30 years ago. Of course people want ever
more accurate weather predictions so the pressure is on to improve all the time. The big
challenge from emergency planners is to try to identify where exactly things like heavy rain will
cause flooding and help them to position resources.
What organisations do you mainly work with?
Over the last few years, just about every Government Department and local council area in
Northern Ireland has discovered that severe weather affects them in some way or another. So I
work mainly with emergency planners in DRD Roads, NI Water, DOE, Rivers Agency within
DARD and emergency planners in the local councils. CCPB need to be in the communications
chain also - especially during events which might have a more regional impact - such as the
floods of June 2007 and August 2008. Of course I mustn't forget the blue light services too,
whose work can be impacted radically during a weather or other CBRN-type emergency. Away
from day to day weather, I sit on quite a number of flood groups and have recently joined the
Climate Change and Health Group which looks at the health impacts of climate change. Also,
the weather is sometimes big news and the media organisations can sometimes
make significant demands on my time too, through radio, television and the written press.
We have had an awful lot of 'changeable' weather over the past 6 months or so. What is
your 'take' on what has been happening?
Goodness where do I start ! The summer of of 2009 was the third consecutively wet summer in
a row - making the 3 summers of 2007 to 2009 together the wettest since 1956 to 1958.
Local surface flooding affected some areas on 31st August and again on 9th October.
November turned into the wettest on record in Northern Ireland breaking the previous record
which had only stood since 2002, and in Co Fermanagh 40 days of almost incessant rain
resulted in the inundation of large areas of land and made life very difficult for both the public
and local resilience partners for several weeks. While the rain may then have stopped - the
winter turned into the coldest since 1962/63 with the west and northwest again suffering worst
with weeks of snow on the ground and extreme low temperatures bringing problems for NI Water
as mains froze. Just when we thought winter had ended after a few weeks of pleasant spring
weather, a severe snowstorm, accompanied by gales brought power cuts to homes and resulted
in folk becoming stranded on the Glenshane Pass with isolated communities becoming cut-off
for a number of days. Yes the jet stream taking up a strange location for long periods in the last
couple of years has a lot to answer for. It goes to show though that severe or even
extreme weather is impacting more of us more frequently and we need to be proactive in
preparing for and responding to these challenges.
And just when we thought we had turned the corner, along comes a volcanic ash
Unbelievable. As you say - just when we thought we had the weather licked - a volcano, the
name of which nobody can pronounce or spell erupts 700 miles away. Unfortunately the wind
was from a north-westerly direction and brought the ash directly towards us. Actually it’s a good
opportunity to point out that we only supplied the volcanic ash dispersion forecasts - it was
others in the world of aviation who adopted the zero tolerance attitude to flights through volcanic
ash during the first 6 days or so of the crisis. Lets hope the larger, more dangerous volcano next
door doesn't blow. Volcanologists tell us it’s overdue!
How does the Met Office inform people about upcoming severe weather events?
We use the National Severe Weather Warning Service (NSWWS) developed initially after
the great storm of October 1987 in SE England. It has developed progressively over the
years and now highlights events up to 5 days away that may cause impacts for the public or the
emergency response community. A series of workshops were held last summer to give
responders and emergency planners the opportunity to tell the Met Office what they needed
from an updated NSWWS and we're currently processing all the responses and will be making
some changes over the next year, so I'll keep everyone informed when those changes are likely
to occur. One of the big developments recently has been our Hazard Manager web portal for
CAT 1 and CAT 2 responders which gives Emergency Planners access to key weather
information 24/7. I would encourage everyone to register for this service as soon as possible -
please don’t wait for a big event - make sure you're signed up and aware of the weather before it
happens. I’m happy to help anyone who needs details on how to register.
I know that the Met Office is cautious about advance forecasts, but any chance of a hot,
I hope so - I think we've all had our fill of heavy, thundery downpours these last few years. I’m a
bit nervous about this summer in that we're now running at a considerable rainfall deficit for the
year so far and I’m a great believer that nature balances the averages over a long period.
Having said that I would like to think that after 3 stinkers in a row - we're due something a bit
better, so fingers crossed!
Civil Contingencies Latest News
Below are some of the latest developments in civil contingencies both in Northern Ireland and at
Severe Weather Special: A Review of the Winter Past
The winter of 2009/10 was the coldest since 1962/63 and ranks third coldest in a series since
1914. Northern Ireland saw the wettest November on record where twice the normal amount of
rainfall was recorded in Fermanagh, Armagh and parts of Tyrone. From December onward mean
temperatures were recorded typically between 2.0 and 2.5 °C below the 1971 – 2000 normal;
rainfall was generally below average and sunshine totals were above normal.
Here are some of the experiences of the services that responded to the effects of the severe
The Roads Service reviews the Winter of 2009/10
The Winter of 2009/10 was the harshest winter in Northern Ireland for over 46 years. The cold
weather experienced in December and January formed part of the most extreme cold spell over
Northern Ireland since early 1963. The Arctic weather caused significant disruption to transport
across all regions with extremely hazardous conditions for motorists and the closure of many main
roads and airports with snowfall everyday for the first two weeks of the year. Nowhere escaped
the extremes of this prolonged adverse weather event but unlike most other areas, Northern
Ireland was on the whole able to keep its strategic road network open, except in the most
A Roads Service Snow Blower clearing a rural road in the Mourne Mountains January 2010
In a normal winter, Roads Service’s winter gritting service is a massive logistical undertaking that
involves around 290 personnel on standby every night. Approximately 7,000 kilometres of roads
are salted in just over three hours, across the north, at a cost of around £74,000 per night. On
average there are around 75 call outs each year and a massive 52,500 tonnes of salt are spread
by Roads Service to help drivers cope with wintry conditions.
However, this has been an exceptional year with around 100,000 tonnes of salt used – almost
twice the annual average - and with operations continuing around the clock on many occasions.
Roads Service is responsible for over 25,000 kms of road and whilst the concerns of those who
use the remaining more lightly trafficked roads which are not on the salted network are
understood, it simply is not practical to salt all roads. There is always going to be a fine balance to
be drawn between putting even more funds into salting or to the many other worthwhile demands
on Roads Service, many of which are also safety related. That said, while the aim of this policy is
to target the limited resources available for this service on the busier main through routes, it is
also recognised that NI has a large scattered rural community, and so Roads Service has
provision in place for unscheduled and emergency requests in these areas as well. For example,
additional salting may be undertaken in the case of an emergency, e.g. access for the emergency
services, or some other unforeseen occurrence such as a funeral or provision of animal feeds.
Helping rural communities is no small undertaking and indeed 12% of the total amount of salt
used during the recent cold spell was applied to local roads. Roads Service’s contingency plans
also allow for farmers / contractors to be brought in to help clear snow from local roads and these
plans were activated on a number of occasions during the winter. Contracts were let prior to the
start of the winter service season and local offices were provided with a list of farmers/contractors
who can be called upon to assist with snow clearing operations on local roads. This support was
invaluable and ensured that local roads could be treated quickly, without deflecting resources from
Roads Service’s main operations which concentrated on clearing the main road network.
Ensuring that motorists are kept fully up to date with road conditions when ice or snow is forecast
is another important element of our winter service. Information on salting activities is relayed
electronically to the broadcast media, to ensure that the latest news on road conditions is
available to motorists. A winter service leaflet is also available to help inform the public about
winter driving (http://www.roadsni.gov.uk/winter_service_leaflet_dec05_.pdf)
This winter was a challenging time for Roads Service and staff at all levels have played a crucial
role in keeping the strategic road network open at all times during this winter’s prolonged adverse
weather event, largely avoiding the major disruption that occurred in other areas. However, the
end to the current spell of bad weather does not mean that Roads Service staff can relax. As with
all extreme weather events, they will carry out an internal review of their performance to see if any
lessons need to be learnt. Improvements will be built into the current policy, putting Roads
Service in an even stronger position to deal with whatever next winter will throw at Northern
DIARY OF AN EXCEPTIONAL EVENT: THE SNOW AND ICE STORM OF 30 MARCH 2010 –
NORTHERN IRELAND ELECTRICITY (NIE) RESPONSE
On Tuesday, 30 March 2010, at 11.47am, NIE received the following weather warning:
• Snow depths of 16 cm and accumulating - falling at lower levels
• Expected blizzard conditions & severe drifting of
lying snow on high ground
• Northeast and later Northerly winds will become
increasingly strong reaching gale or severe gale
in all areas by tea-time and through much of
the evening / night.
• Current rainfall totals (25 – 55mm)set to double
• Atrocious conditions may well descend to lower
• Risk of surface water flooding continues
• Significant risk to power lines
On the afternoon of Tuesday …….
NIE took the decision to mobilise:
All possible field resources made available for
Duty Incident Team (from 14.00)
All Local Incident Teams (from 16.00)
Additional call handlers (from 15.30)
Initial contact made with external contractors
Ballymena Local Incident Centre
On Tuesday Night………
As the storm progressed it became apparent there was major network damage & access issues
NIE decided to mobilise:
– All available staff within NIE
– External contractors
– Incident centre, control and call
handling opened 24 hours
– All Local Incident Centre’s opened
from 6am to 12 midnight
– All normal company business was
The Impact of the Damage on Customers was considerable……….
There were over 138,000 customer interruptions
- At 06.00 on 31 March – 57,000 were
customers off supply
- At 06.00 on 1 April – 21,000 customers
were off supply
- At 06.00 on 2 April – 11,000 customers
were off supply
- At 06.00 on 3 April – 5,000 customers were
- 800 customers off on Sunday 4 April
- Last domestic customer connected at
21.43 on 4 April
The Resources required to manage the situation were also considerable…..
• Over 300 additional linesmen were brought in from ESB Ireland, Isle of Man, Scotland
• Call handling was escalated in-house to a peak of 95 staff involved in this function
• Additional plant equipment and 4X4 vehicles brought in
• 4 helicopters hired to patrol lines, deliver materials and gain access to areas cut off by
In terms of Customer Care……….
• As of Wednesday 31 March
lunchtime customers were
advised they could be off for
• Messages were
communicated to customers
via the customer help line and
• All telephone calls in the last
3 days taken by call agents
• A dedicated team maintained contact with the 400 critical care customers affected
o Small generators were fitted and refuelled
o 140 homes in total
And Community Support……..
• On Thursday, 1 April, NIE contacted local councils and community groups with a
request to open reception centres
in the worst affected areas
• In total, 9 centres were opened
(with generators fitted in some
• NIE staff were available at the
majority of locations to provide
help and support to customers
• These centres provided hot food
and respite with the Joey Dunlop
Centre in Ballymoney and the
Millennium Centre in Loughguille
remaining open 24 hours a day
Paddy McCrudden from Rivers Agency looks at long-term strategic flood actions
At the start of a flood event it is often difficult to assess the source so it is important that the
different drainage authorities, Blue Light services and local government act together. These
organisations sit on the Flood Strategy Steering Group and Flood Liaison Groups to ensure a co-
ordinated and managed response to flooding events when they occur. A recent example of the
outworkings of this is how Rivers Agency and Roads Service managed to keep access to the
Erneside Shopping Centre open throughout the Fermanagh flooding in 2009. To be prepared to
deal with future flooding we all need to take a strategic approach.
Taking a Strategic Approach to Flooding
There are a number of key elements to the strategic approach to flooding issues. These work
together to minimise the disruption caused by flooding.
Proaction is the prevention of high risk situations for example by restricting development in the
flood plains. This is within the remit of Planning Service.
Prevention is reducing/eliminating flood risk by construction of adequate flood
defences/infrastructure. Numerous flood defences have been constructed throughout Northern
Ireland and now that the Belfast Sewer Project has come on stream this should significantly
reduce the likelihood of out of sewer flooding in Belfast.
Preparation is being fully prepared to deal with a flood such as having contact details of other
organisations, sufficient supplies of sandbags in store and working pumps.
Response is delivery of sandbags to prevent flooding of properties and use of pumps to drain
areas that have been flooded. A number of statutory and voluntary organisations work together to
respond to flooding.
Recovery includes any actions that ensure that things return to normal as soon as possible. If
property is seriously flooded this period can last for several months and is often the most
traumatic period for people affected. Again, a range of statutory and voluntary organisations can
provide help and support with practical, personal and community issues.
To date much of the emphasis has been on Preparation, Response and Recovery but increasingly
international emphasis is including Proaction and Prevention.
While the processes of prevention and response to flooding have served the community
reasonably well for a number of years, there is now a widespread belief that a more pro-active
approach to deal with serious flooding is required – an approach that doesn’t depend on
engineering solutions alone. Across Europe, flooding is more widespread and regular, sea level is
rising, rainstorms are heavier, and factoring in climate change reinforces the argument that the
current situation is no longer sustainable.
The new approach that is being adopted by all flood protection authorities through Europe and
which is under pinned in legislation through the EU Floods Directive is Sustainable Flood Risk
Management (SFRM). SFRM is a strategic catchment based approach in which all of the relevant
stakeholders take planned and co-ordinated action on every front to manage flood risk in the most
effective manner, taking into account all social, economic and environmental considerations. This
in practice will be a holistic approach based on a long term view of 50 years and beyond and will
include aspects such as build development and land –use planning, increasing awareness of flood
risk, infrastructure/building flood resilience and resistance and natural flood management.
For more information on this see www.riversagencyni.gov.uk/index/eu-floods-directive.htm
News from the NI Departments
Northern Ireland reviews of the swine flu response
Following the outbreak of swine flu in 2009 and in tandem with the UK-level review being chaired
by Dame Deirdre Hine (see page 18) there are two exercises underway in Northern Ireland to
capture the lessons learned from the experience of swine flu and to update the Northern Ireland
arrangements for the response to any future influenza pandemic. DHSSPS is undertaking a
review of the health and social care experience and lessons learned. Consequently, the Chief
Medical Officer wrote to the health and social care organisations and other involved parties asking
for their inputs on what went well in the swine flu response and what would benefit from further
work. The responses will be used to inform a report for the DHSSPS Minister and to revise, if
necessary, the various pieces of DHSSPS pandemic flu guidance.
In a separate exercise, CCPB has also sought views from non-health organisations on the
effectiveness of various aspects of the cross-cutting response to swine flu, including inter-agency
co-ordination and the use of websites such as NIDirect to share information with the public.
Again, this information will be used, along with the outcomes of the various UK-level reviews, to
ensure that non-health pandemic influenza planning in Northern Ireland is thorough and realistic.
Welcome to the Department of Justice
From Monday 12 April 2010 policing and justice functions were devolved to the Northern Ireland
administration and a new Department of Justice (DoJ) was created. The new department brings
together functions previously delivered by the Northern Ireland Office (NIO), the Northern Ireland
Court Service and other criminal justice agencies.
Because of its responsibility for the PSNI, the new DoJ will be an important partner in civil
contingencies issues, picking up many of the activities previously undertaken by the NIO.
The NIO will continue to exist to deliver functions which have not been devolved. It is responsible
for overseeing the Northern Ireland devolution settlement and representing Northern Ireland
interests at UK Government level and UK Government interests in Northern Ireland. The
department also has responsibility for national security in respect of Northern Ireland as well as
Human Rights, elections and legacy issues (including current ongoing public inquiries).
Further information on DoJ can be found at http://www.dojni.gov.uk/.
Volcanic Ash Disruption
What do you get when you cross a volcano with a glacier? A lot of ash!
Almost exactly one year on from the outbreak of swine flu, a plume of volcanic ash from the
Icelandic Eyjafjallajökull volcano affected European airspace and resulted in the grounding of
aircraft for up to 6 days. As a consequence, many people were stranded away from home and
had to wait out the disruption or try to make their way home overland and by sea.
The eruption began in Iceland on 20 March 2010 and was initially very small with only localised
impacts. A subsequent phase of eruption then began beneath the ice-cap near the summit of the
volcano on 14 April. Researchers at the University of Iceland estimated that there was around 1
km3 of ice in the summit crater and that about 25 per cent of this was melted in the first two days
of the eruption. That’s an awful lot of water, and when it hit the hot molten rock in the crater the
resulting explosion created a plume of volcanic ash and gas over 10 km (33,000 feet) high, which
was carried by winds south-eastwards towards Europe.
The Eyjafjallajökull volcano last erupted in 1821, when it continued intermittently for 2 years.
Unlike swine flu, for which extensive planning had already been undertaken, the impact of the
volcanic ash on the crowded airspace over Europe was unprecedented and had not been planned
for in advance. Nevertheless, the normal mechanisms for co-ordinating the UK-level strategic
response to emergencies swung into action and the Cabinet Office convened Ministerial and
official-level co-ordinating groups to review the response to the disruption. As with swine flu,
nothing could be done to stop the ash coming so the focus was on minimising disruption and
helping the people affected. The response carried smoothly though a change in government and
demonstrated the value of generic emergency planning which is sufficiently flexible to deal with
both anticipated and unexpected events.
CCPB represented Northern Ireland at the UK-level officials meetings, joining by teleconference,
initially on a daily basis and then 2-3 times per week as the situation stabilised. Information from
the meetings was cascaded by CCPB to other departments and agencies. In parallel with this, NI
experts in the environment, food production, food safety, transport and health worked with
colleagues elsewhere to plan for possible impacts on their sectors if the situation became very
much worse. However, to date there have been no effects other than on air transport.
While at the time of going to press the volcano has gone relatively quiet, the potential is still there
for further eruptions and disruptions and the cross-UK co-ordination arrangements can be scaled
up and down quickly in response.
The CCPB website at www.ofmdfmni.gov.uk/emergencies is kept up-to-date with background
information on the Branch and its activities, items of interest, and NI publications. If there are
specific features which you would like to see in the future on this website, please contact us.
Traffic to NIDirect has increased steadily from its launch in March 2009 - during the first full month
of operation in April 2009 there were over 137k page impressions and 43k visits to the website. In
April 2010 NIDirect had over 587k page impressions and 186k visits. From launch to 24 May 2010
the website has registered almost 5.2m page impressions and 1.9m visits.
NI Direct can be found at www.nidirect.gov.uk
News from the Cabinet Office
Cabinet Office Committees
The election of a new Government on 6 May has resulted in the review of UK-level Ministerial
committees that oversee civil contingencies preparedness. This is normal practice following an
election and does not mean that day-to-day activity changes on civil contingencies matters.
However, anyone who has contact with the Cabinet Office on issues such as flooding and
pandemic influenza may find changes to the names and terms of reference of committees and
groups. For more information see
Review of the response to H1N1 Swine Flu
On 25 March 2010 the Government announced a strategic and independently-chaired review of
the UK response to swine flu. Dame Deirdre Hine, a former Welsh Chief Medical Officer, is
chairing the independent review to examine the pandemic response across all four UK nations.
She will report to Ministers with recommendations before the summer parliamentary recess (in
any of the four nations of the UK).
This review is being conducted as part of the normal procedure following a major emergency
event and the findings will be used to inform future planning for pandemics and help ensure that
the UK Government’s plans remain robust. Dame Deirdre has visited Northern Ireland as part of
her review and has spoken to the DHSSPS Minister, the Chief Medical Officer and his team and
Civil Contingencies Policy Branch (CCPB). Full details of the announcement about Dame
Deirdre’s review can be found on:
In parallel with Dame Deirdre’s review a number of actions are underway at UK level to review the
detail of pandemic influenza policy and strategy in the light of experience from swine flu. The
Department of Health is reviewing medical and scientific issues arising from swine flu and will use
the outcome of this and the results of Dame Deirdre’s review to revise the Pandemic Influenza
National Framework. The Home Office is specifically considering plans for managing deaths in
any future pandemic with a significantly higher deaths rate that was experienced in swine flu.
DHSSPS staff and Civil Contingencies Policy Branch (CCPB) staff from OFMDFM are
represented on the UK-wide groups engaged in these reviews on behalf of Northern Ireland.
Civil Contingencies Act Enhancement Programme (CCAEP)
Civil Contingencies Secretariat (CCS) of the Cabinet Office is continuing with its project to assess
the effectiveness of the Civil Contingencies Act 2010 and to make proposals for enhancing the Act
and its associated Regulations and statutory guidance. Phase 1 of the programme is now
complete and CCS has embarked on Phase 2, which is looking at possible amendments to the
Act and Regulations and further amendments to the statutory guidance. CCPB is represented on
the Steering Group for the CCAEP and will assess any implications for Northern Ireland. For
further information on the CCAEP please see
http://www.cabinetoffice.gov.uk/ukresilience/preparedness/ccact.aspx. Watch out for the
publication of revised Chapters 2 and 3 of the Emergency Preparedness document during the
summer 2010 and consultation on further amendments to the guidance during autumn 2010.
Other Civil Contingencies Secretariat news
During March 2010 the CCS issued a number of documents, either in final form or for
consultation, including a revised UK Concept of Operations (CONOPS) and National Risk
Register. You can find links to these documents at
Regional Level Civil Contingencies Groups
CCPB facilitates a number of multi-agency civil contingencies groups at Northern Ireland level.
Some recent updates are provided here.
Civil Contingencies Group NI (CCG(NI))
Introducing the new Chair of CCG(NI) :
In March 2010 Frank Duffy took over from Deirdre Kenny as Director of Corporate Services in the
Office of the First Minister and deputy First Minister. Among other duties, Frank assumes the
chairmanship of CCG(NI), as well as wider responsibility for civil contingencies policy.
Frank has had a wide and varied career in the NI Civil Service. Previous postings include Head of
Machinery of Government, OFMDFM; Director of Implementation and Resources, NI Assembly;
Director of Belfast Regeneration Office, DSD; Director, Corporate Services, NI Court Service; and
Director of Personnel and Planning, DSD. Frank is also a qualified professional Town Planner.
Civil Contingencies Training
Training for Northern Ireland Departments
The Centre for Applied Learning (CAL) provides training for the Northern Ireland Civil Service on a
wide range of subjects. One course provided by CAL which is relevant to all involved in
emergency planning is ‘Business Continuity Management’ which will run on 17 June and 27
September. Further information can be obtained on the CAL website at http://nical.nigov.net/.
Emergency Planning College
On 16 April 2010 Serco took responsibility for the operation of the Emergency Planning College
(EPC) for and on behalf of the Cabinet Office. The faces, voice and telephone numbers in most
cases remain unchanged in what is now a Government owned, contractor-operated organisation.
The small CCS retained element at the College will comprise Michael Charlton-Weedy as
Director, Rob MacFarlane as Assistant Director Doctrine and Research, and Bill Rose as the
Contract Monitoring Officer. The Gold Standard Team and Keith Strickland remain in residence.
Serco will continue to deliver the published 2010-11 prospectus under the Cabinet Office brand
and approval to the established specification. EPC’s customers will notice few immediate
changes, but the pace of development will accelerate over the coming months. Serco have plans
to enhance training delivery and services, including the use of web based tools and resources
which will be explained via web and e-newsletters as they emerge.
For information on Northern Ireland courses please see
Keith Jagelman 028 9052 3407 firstname.lastname@example.org
Judith Brown 028 9052 8641 email@example.com
Julie Cuming 028 9052 8648 firstname.lastname@example.org
Civil Contingencies Policy Branch
Office of the First Minister and Deputy First Minister