Smile 2 by WG7zpP5

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									Smile 2
Product Presentation
                       THE SMART ICT ALTERNATIVE
                  SMILE, because your incoming calls will
                  never give you a second chance to make
                            a “First Impression”.




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                                                            FILENAME
Product Presentation
What is Smile ?

      Smile is a PC based operator console solution.

       It combines the call processing power of the PBX with the information and
       storage power of a PC.

       It provides a directory database and rich graphical user interface for easy call
       handling.




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       Smile runs on a Windows platform and has been specially designed for the
       Nortel CS1000.




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                                  Operator Console
                 Smile                                           CS1000
                                   (M2250 – CIU)

Product Presentation
Smile Highlights


                                                   • Cockpit philosophy

                                                   • Thermometer (Calls waiting)

                                                   • Busy Lamp Field

                                                   • Repository multi-criteria search

                                                   • Express Messaging




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                                                   • Networking, LDAP, Emails

                                                   • Embedded Tutorial

                                                   • etc ...




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  Available languages: Danish, Dutch, English, French, German, Italian, Spanish
                       and Russian


Product Presentation
Busy Lamp Field

   The BLF (Busy Lamp Field) provides the status of the internal phone sets.

   At any moment the operator knows the status of the looked up person
   and thus is able to handle correctly the incoming call. (Do it right the first time).




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                                                                                           FILENAME
Product Presentation
LDAP LookUp and Update
                                                                    LDAP Directory Server

   Smile is an LDAP client.

   Smile can query the LDAP Directory
   Server to find out contact information.
                                              2. What’s Mr Douglas                3. The mobile
   It can also synchronize its own common        mobile number ?                  number
   data (name, department, extensions, ...)                                          Is 0475/123456




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   with an LDAP Directory Server.

                                              Local DB :
   Eliminate redundant tasks.                 1. Dupont Jean 123
                                              2. Janssen Dirk 135
   No need to maintain multiple database.

   Simplify administration tasks,
   Improve accuracy, Save time !
                                                   1. Incoming call for          4. The Smile Operator




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                                                      Mr Douglas                    extends the caller to
                                                                                    Mr Douglas mobile
                                                                          PSTN


Product Presentation
Smile is Web enabled

        • 5 predefined URL.

        • Use Copy/Paste and Post Dial button to dial a number from the web pages.




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                                                                                     FILENAME
Product Presentation
Send e-mail




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   • The operator can send an e-mail to the selected person in his local directory.

   • To send the e-mail, smile will use the ‘Preferred mail client’ defined in Internet Explorer.




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   • Available in the Smile Premium package.



Product Presentation
Personal Notes

     • The Personal Note facility allows users to update their personal note by sending
        an e-mail to Smile. This personal note will appear automatically when the Smile
        operator will select the record of the user.




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                                                                Smile Mail Service updates the
                       Mr Dupont send an Email                   Mr Dupont’s Personal Note
                       to Smile: I will be absent ...                    in Smile DB




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    Mr Dupont’s Desktop                                 Email Server

Product Presentation
Personal Notes

     • The Personal Note facility allows users to update their personal note by sending
        an e-mail to Smile. This personal note will appear automatically when the Smile
        operator will select the record of the user.

     • The subject of the e-mail may contain the Personal Note expiration date.
        After that date, the personal note will be automatically deleted.




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     • A reply can be automatically generated to advice the user that his personal notes
        has been successfully updated.

     • It interacts with the most popular e-mail system using the POP3 and SMTP protocol.


                                                                Smile Mail Service updates the
                       Mr Dupont send an Email                   Mr Dupont’s Personal Note
                       to Smile: I will be absent ...                    in Smile DB




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    Mr Dupont’s Desktop                                 Email Server

Product Presentation
Open Calendar

   • The Smile operator can open the calendar of a looked-up person.

   • The Smile operator will have to have sufficient privileges to open the calendar.

  • This functionnality is compliant with Microsoft Exchange and requires the mail client

      MS Outlook.




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                                                                                            FILENAME
Product Presentation
Tutorial


     The Embedded Tutorial

                             • Interface description

                             • Pickup/Release a line

                             • Answer a call

                             • Make a call




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                             • Transfer a call

                             • Cancel a transfer

                             • Place a call on hold




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Product Presentation
Network Facility

        Modifications done by one operator are seen by all the others.

                                                  File
                                                 Server


                                                                           Smile




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                                                                         Workstation
                                     Master DB                               #n




                         Smile




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                       Workstation
                           #1


Product Presentation
SmUpdate

    • The SmUpdate allows you to import data from a text file into the Smile phonebook.

    • This tool has been optimized to import the Corporate Directory of the TM.

    • The SmUpdate can also be used to import other text files as well.




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                  Corporate Directory   TN,Last Name,First Name,Prime DN,Site\System       SmUpdate
                                        "00000","Wouters","Steven","00000","test"
                                        "00001","Wouterske","Steventje","00001","testje"



                                                                                                      Smile
Telephony Manager

                                                                           Other application




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                                                                           (eg: MS Excel)



Product Presentation
Smile Packages


     Smile Express                                          Smile Advanced
            • Telephony facilities                             • LDAP Facilities
            • User interface available in 8 languages          • Network Facility
            • Ideal for standalone configuration               • Web browser
            • Phonebook limited to 100 records (contacts)
            • SmUpdate




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     Smile Premium                                          Smile VIP
            • Send e-mail                                       (Visual Impaired Person)
            • Personal Notes
            • Calendar




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Product Presentation
Smile VIP Package (Only available from Quentris)


             Smile 2 for Visually Impaired Person:

                       - Screen reader & text to speech. (JAWS Pro)
                       - Text to Braille terminals.




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                       All info and commands available through the Braille display.




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Product Presentation
Features comparison table




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                            FILENAME
Product Presentation
Features Comparison table




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                            FILENAME
Product Presentation
System requirements

    Pentium IV, 1.2 GHz
    256 Mb of RAM
    A video card with a resolution of 1024 x 768 and 256 colors
    A 17 inch monitor
    1 Gb free on hard disk
    1 serial port (Console connection)
    1 Parallel port or USB port for the optional Dongle.




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    1 Network Card for the LDAP, Networking and e-mail features


     Windows 2000/XP Prof. or Windows Vista

      Premium package extra requirements :
             - Send e-mail : e-mail client installed on the Smile workstation
             - Open Calendar : e-mail client MS Outlook and e-mail server MS Exchange




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             - Personal Note : e-mail server compliant with POP3 and SMTP.



Product Presentation
Nortel Networks Compatible Product


                           Smile is an OEM product


                           Smile Express
                           Smile Advanced     Available from
                           Smile Premium             Nortel




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                                                               FILENAME
Product Presentation
Smile Success


        Algeria        Greece         Malaysia

        Australia      Netherlands    Morocco

        Belgium        Hong Kong      Mauritius

        Bahrain        India          Mexico




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        Egypt          Ireland        New Zealand

        Ecuador        Italy          Nigeria

        France         Kuwait         Norway




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        Germany        Luxembourg     Oman


Product Presentation
Smile Success

            Philippines      Spain
            Qatar            Switzerland
            Russia           Turkey
            Saudi Arabia     U.K.




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            Singapore        US
            South Africa     United Arab
                             Emirates
            South America




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Product Presentation
Smile Web Site



                       http://www.SmileConsole.com

                       For more information about Smile




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                                please contact

                       The Smile Team:
                                Tel.: +32 2 727 15 15
                                Fax: +32 2 727 15 00
                                E-mail: smile@quentris.com




                                                             FILENAME
Product Presentation

								
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