Custodial Services
Service Level Change
Presentation
6/11/09
Discussion Topics
• Mission and Vision
• Our budget reductions
• What this mean for the Customer
Our Mission
We provide the University with a clean, safe, and healthy
environment in which to live, learn and work
Our Vision
“We will lead our industry in Customer Satisfaction, Professionalism,
Quality, Sustainability, Safety, and Employee Development while
remaining Fiscally Responsible. We will service our customers with the
„ICARE‟ spirit.”
Core Values
Integrity – Communication – Accountability – Respect –
Excellence
Custodial Impact on the Student
Learning Environment
• Research projects and surveys have shown that there is
a direct correlation between
• levels of cleanliness and student’s ability to learn
• levels of cleanliness and the student’s personal
health
• Both Public and Private Higher Education institutions
participated
– School sizes ranged from 1,185 – 34,000 students
– 74% of students felt that a neat and clean
campus is required to provide a good learning
environment
Charged with reducing our General
Fund budget by 8.2%
• We are staffed to specific tasks and
frequencies
• Service & Frequency Levels were reduced
– Staff reductions reflected in service &
frequency level changes
• Frequency reductions were based on
maximum fiscal gains and minimum
impact to the Student Learning
Environment
The Key to our Success
• Reduce costs, yet remain customer
focused
• Identified service levels to reduce
minimum impact on the Students Learning
Environment
• Keep services “in line” with industry
standards
Shift Adjustments
• Moving 16 third shift employees to first shift effective
June 29, 2009
– Allows for better communication
– Better coordination of work
– More immediate response to spills and custodial requests
– Opportunity for a stronger partnership between custodial staff
and building occupants
– Saved Custodial FTE with shift differential savings
Becoming More Efficient
• Purchasing better equipment
– Allowing us to increase production and
efficiency
• Investing in Quality Matting
– Will keep the buildings cleaner, safer, and
improve the curb appeal of our entrances
Outline of affected areas
• Office Spaces
– The largest and most noticeable impact
• Labs
• Corridors and Hallways
• Departmental Conference Rooms
• Shift Adjustments
Corridors and Hallways
• Perform Annual Deep Cleaning of Floors
• High / Low dusting performed bi-weekly
Corridor and Hallway Services
• Daily Dust mopping and Auto Scrubbing
• Daily dusting and spot cleaning
• Daily cleaning of Drinking fountains
• Bi-Weekly High / Low dusting
• Weekly mid level dusting
• Entrances cleaned daily
Office Spaces
• Office cleaning performed once per week
• Eliminate desk side trash and recycle service
– Customers will bring their own waste to centralized
bins for us to service
Weekly Office Cleaning Tasks
• Vacuum / Sweep and mop
• Dusting accessible areas
– Desk tops, Shelves, Chairs, Ledges, Cobwebs
• Stain Removal
– Carpet spotting, coffee spills, fingerprints, etc
• Disinfecting Touch Zones
– Door knobs, Phones
• We do not touch computers, Electronics or personal
items
What about my trash Can ?
• Each individual will receive a new “mini”
trash can to use at their desk.
• Mini trash cans are easy to empty and
keep clean. Reminds you to reduce waste
and recycle.
• If you want, you may keep your existing
trash can ... But remember:
– Custodial Services will not empty your
personal trash or recycling from your office
– Plastic Bags (Liners) will not be provided
• You or your department can purchase these
through the book store or Office Max
• In the Fall, we will collect all trash cans that
are no longer needed
Helpful Hints
• Empty trash frequently to
– Avoid Pests
– Prevent lingering smells
• Avoid plastic bag usage by using your
new mini bin
• Do not put liquids in trash
• Empty before weekends and
vacations
• Keep your bin clean by rinsing it out
regularly
Public versus Departmental
Conference Rooms
• Daily service will be provided to Public
Conference rooms for example -
– “Classroom utilized spaces”
• 481 Main, Allen House, HSRF 300
– R25 Event Spaces
• Memorial Lounge, North Lounge, John Dewey Lounge
• Weekly service will be provided to Departmental
conference rooms for example -
– College of Medicine Conference Rooms, HR
Conference Room Waterman, 438 College, Kalkin
Conference Room
Departmental Conference
Spaces
Eliminate Daily Cleaning
– Switch to weekly full service clean
Eliminate Trash and Recycle Services
– Remind all users they are responsible for
clean up, use a “carry in carry out” philosophy
Custodial Contact Info
• Main Office Phone 656-3385
• Monday – Friday (7:00am-4:00pm)
• After Hours 656-2560
• Emergent type calls
Email
• Custodial.Services@uvm.edu
• Work Orders – FAMIS Self Service
• http://aisweb2.uvm.edu/pls/famis/selfservice.login
• Website
• http://www.uvm.edu/custodial
Questions