Our Customer Terms Page 1 of 35
Calling Cards Section
Contents
Click on the section that you are interested in.
Recent Changes 3
1 About the Calling Cards section 5
Our Customer Terms 5
Inconsistencies 5
2 General 5
Telstra calling cards 5
Other calling cards 5
3 Changing Our Customer Terms - pre-paid calling card customers 5
Our right to change all terms 6
Changes that benefit you or have neutral impact on you 6
Changes that have minor detrimental impact on you 6
Urgent changes 7
Changing or imposing tax-based charges 7
Changing charges for international services or international roaming
services 7
Changing or imposing charges for ancillary services 7
All other changes 8
Who we consider to be affected customers 8
How we can tell you about the changes 8
4 PhoneAway 8
What is PhoneAway? 8
Value of cards 8
Period of cards 9
Refreshing and recharging your PhoneAway card 9
Viewing your card details and transaction history online 9
Making PhoneAway calls 10
Local calls 10
STD and Iterra calls 11
Calls to Iterra and Telstra Mobile Satellite services 11
Optus MobileSat calls 11
Calls to mobile numbers 12
International calls 12
Calls from mobile numbers, Iterra and Telstra Mobile Satellite services 12
Calls to Australia from overseas 13
PhoneAway World Calling 13
Voicemail 14
Non-Telstra surcharges 15
Limitations 15
5 Telecard 16
What is Telecard? 16
Telecard call control 16
Local calls 16
STD calls 16
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 2 of 35
Calling Cards Section
Mobile calls within Australia 18
International calls from Australia 18
Calls to Australia from overseas (Telecard Australia Direct) 30
Telecard Global Reach 31
Directory Assistance 34
13 and 1300 numbers 34
Other calls 34
6 Special meanings 35
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 3 of 35
Calling Cards Section
Recent Changes
Date of change Service/Feature What has changed? See
22 November 2011 Calling Cards Changes to clarify the call charges 4.27, 4.29, 4.33. 5
(deleted), 5.16.
5.20
31 May 2011 International calls Removal of references to Cyprus 6.16, 6.17, and
(Northern) 6.18
23 May 2011 Calling Cards Various changes in wording due to Calling cards,
changes in legislation. Section 4.40
1 October 2010 Payment for TWH From 1 October 2010 customers can 4.2 (deleted) and
no longer pay for TWH using 4.32 (deleted)
PhoneAway cards.
16 July 2010 Say G’Day and Exit of Say G’Day card and Super 3, 5 (deleted) and 6
Super Buzz Global Buzz Global card. (deleted)
cards
05 July 2010 Fax Messaging The Fax Messaging feature has 4
been withdrawn from service.
9 April 2010 PhoneAway Making PhoneAway calls to E000 4.16
clarified
27 November 2009 PhoneAway Making PhoneAway calls to E000 4.16
clarified
30 November 2009 Calls to global Changed dialling prefixes for 5.21, 6.21 and 8.16
satellite services Inmarsat, International network
Shared Code (Thuraya) and Other
International Networks calls and
removed Calls to International
Network (Geoverse)
27 November 2009 PhoneAway Making PhoneAway calls to E000 4.16
clarified
30 September 2009 Calls to global Changed dialling prefixes for 5.21, 6.21 and 8.16
satellite services Inmarsat calls
26 September 2008 Calls to 13 Charges for calls to 13 numbers are 4.19, 5.15, 6.15
numbers now set out in Part A - General of the and 8.21
Inbound Services section of Our
Customer Terms
30 June 2008 Homelink 1800 Exit of Homelink 1800 (Old) 9
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 4 of 35
Calling Cards Section
22 October 2007 PhoneAway Listed charges for calls to Iterra and 4.21, 4.22, 4.23
Telstra Mobile Satellite services. and 4.25
Relocated Optus MobileSat charges.
1 October 2007 Telecard Changes to Telecard prices and the 8.6, 8.8, 8.9, 8.11,
way in which some call costs are 8.14, 8.17, 8.21.
calculated.
3 September 2007 International calls Introduced new international access 5.21, 6.21 and 8.16
for Say G’Day, codes allowing calls to numbers
Super Buzz and beginning with 882 98 and 882 99
Telecard (services in aircraft).
2 July 2007 Say G’day and Credit card and BPAY top ups cannot 5, 6
Super Buzz be used to add value to a card
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 5 of 35
Calling Cards Section
Certain words are used with the specific meanings set out on page 35 and in the General
Terms of Our Customer Terms.
1 About the Calling Cards section
Our Customer Terms
1.1 This is the Calling Cards section of Our Customer Terms.
1.2 The General Terms of Our Customer Terms apply (to see these terms – home and
family customers click here; business and government customers click here).
Inconsistencies
1.3 If the General Terms of Our Customer Terms are inconsistent with something in the
Calling Cards section, then the Calling Cards section applies instead of the General
Terms to the extent of the inconsistency.
2 General
Telstra calling cards
2.1 We offer certain calling cards that allow you to make calls from a payphone or most
telephone services and have the charges for the call charged according to the card’s
terms (eg, deducted from stored value on the card, or billed to an account attached
to the card). This section sets out the terms for using our calling cards, including
any charges and surcharges that apply.
Other calling cards
2.2 Other companies also offer calling cards that allow you to make calls from
payphones and other telephones. Where that is the case, we charge the company
offering the calling card the charges set out in this section. The company may
charge you a different charge. We do not set their prices.
3 Changing Our Customer Terms - pre-paid calling card
customers
This clause 3 applies to you if you are a pre-paid calling card customer. You will be
a pre-paid calling card customer if you acquire the PhoneAway pre-paid calling
card service.
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 6 of 35
Calling Cards Section
Our right to change all terms
3.1 We can change any term of Our Customer Terms by:
(a) getting your consent; or
(b) complying with this clause.
The steps we have to take depend on the type of change.
Changes that benefit you or have neutral impact on you
3.2 If we reasonably consider that a change to any term of Our Customer Terms is
likely to:
(a) benefit you; or
(b) have a neutral impact on you,
we can make the change immediately and do not need to tell you.
Some examples of changes that will benefit you are:
a reduction in long distance call rates;
offering additional features or free services; or
changes that increase our obligations or introduce new rights for you.
An example of a change that will have a neutral impact on you is if we change the access number
for message retrieval and keep the applicable charge rate for that access number the same.
Changes that have minor detrimental impact on you
3.3 If we reasonably consider that a change to any term of Our Customer Terms is
likely to have a minor detrimental impact on you, we do not need to tell you
individually beforehand. However, if we do not give you individual prior notice,
we will publish a notice in a national newspaper at least 3 business days before the
change takes place.
Some examples of changes that we consider have minor detrimental impact on you:
a small increase in the price of an STD call; or
withdrawing a minor feature of the service.
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 7 of 35
Calling Cards Section
Urgent changes
3.4 We consider changes that are:
(a) required by law; or
(b) necessary for security reasons, to prevent fraud or for technical reasons,
to be urgent changes.
We will try to tell affected customers three days before an urgent change to Our
Customer Terms by any method we consider reasonable in the circumstances,
including recorded voice announcements, website notification on telstra.com or
public notice. Sometimes, due to the nature of the change, we may not be able to
tell affected customers three days beforehand but we will give as much warning as
we reasonably can.
Changing or imposing tax-based charges
3.5 We can change any term of Our Customer Terms that applies to your service to
increase an existing charge or to introduce a new charge where that charge is a tax
imposed by law. If you are an affected customer, we will notify you of the change
by publishing a notice in a national newspaper at least 3 business days before the
change takes place.
Changing charges for international services or international roaming services
3.6 We can change the charges for international services and international roaming
services and do not need to tell you individually beforehand. The current charges
for international calls, international SMS and international roaming services can be
found at
http://www.telstra.com.au/phones/homeservices/distance_international.htm,
http://www.telstra.com.au/mobile/mobiles/prices/plans.htm#5 and
http://www.telstra.com.au/mobile/products/overseas/roamingoutbound.cfm
respectively. If you are an affected customer in relation to an increase in our
charges for international calls or international SMS, we will notify you of the
change by publishing a notice in a national newspaper at least 3 business days
before the change takes place.
Changing or imposing charges for ancillary services
3.7 If we increase or introduce charges for an ancillary service, and it is a type of
ancillary service for which we do not offer a reasonable alternative at the same or
reduced cost, we will notify affected customers of the change by publishing a notice
in a national newspaper at least 3 business days before the change takes place.
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 8 of 35
Calling Cards Section
All other changes
3.8 If we make a change to Our Customer Terms and the change is not of a type
described in clauses 3.2 to 3.7 above, we will tell all affected customers a
reasonable period (but at least 30 days) before the change, so affected customers
who still have value on their card have a reasonable opportunity to use up any value
before the change.
Who we consider to be affected customers
3.9 For the purpose of this clause 3, we consider a customer to be affected by a change
of a term in Our Customer Terms if that customer still has value on a card affected
by the change and we reasonably consider that the change will have more than a
minor detrimental impact on the customer.
How we can tell you about the changes
3.10 We can tell you about changes to Our Customer Terms in relation to a pre-paid
calling card service, unless specified otherwise in this clause, by:
(a) providing a recorded voice announcement at the number you use to access
that service; or
(b) otherwise in writing, directing you to further information about the changes,
such as on telstra.com or at Telstra shops.
In addition to this notice, we may also publish a notice in a national newspaper.
4 PhoneAway
What is PhoneAway?
4.1 PhoneAway is a prepaid calling card that comes in a physical card format, paper
voucher or online format. You can make calls using your PhoneAway card from
most telephone services (including ISDN and mobile services) in Australia and in
many overseas destinations. You can use your PhoneAway card while overseas to
call most other overseas destinations. Some overseas payphones may require you to
use a coin so that you can use your PhoneAway card.
Value of cards
4.2 Usually, we offer $10, $20, $50 and $100 PhoneAway cards. They are widely
available at retail outlets. We also offer $10, $20 and $50 PhoneAway cards online.
4.3 We also offer a special $5 PhoneAway card for hospital patients. These are only
available in hospitals.
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 9 of 35
Calling Cards Section
4.4 Sometimes, we offer promotional PhoneAway cards with different values. These
cards may also have special terms (such as earlier end dates or special discounts
during the promotion period). These are made clear at point of sale or on the card.
We also offer the opportunity for your business to run a joint promotion with us
using promotional PhoneAway cards.
4.5 We also offer promotional PhoneAway cards whose value is based on a number of
minutes of a particular kind of call rather than a dollar value.
Period of cards
4.6 You can use your PhoneAway card until midnight (Australian Eastern Standard
Time) on the end date printed on the back of the card. Any unused credit on the
card at that time is not refundable or transferable.
Refreshing and recharging your PhoneAway card
4.7 With the credit card refresh option, you can use your credit card to add extra value
to your PhoneAway card. You can add value in amounts of $10, $15, $20, $25, $30
or $50. With credit card refresh you can only use one chosen credit card for each
PhoneAway card.
4.8 With the recharge option, you can transfer the value left on one PhoneAway card to
another. Follow the instructions provided online or provided when you call the
PhoneAway access number. As a security measure, the recharge option is limited
to three recharges to a card per day and five recharges to a card per week.
4.9 With the BPAY option, you can use your financial institution’s BPAY service to add
value from your savings or cheque account to PhoneAway physical cards that have
the BPAY symbol printed on the back of them, all vouchers and all cards purchased
online. BPAY payments cannot be made from a credit card. You can add value in
any denomination between the amounts of $15 and $100. The credit should be
applied within one business day of Telstra’s receipt of the recharge payment. There
may be a delay if you miss your financial institution’s daily deadline for BPAY
transactions and on weekends and public holidays. The BPAY option is not
available on Fly Buys PhoneAway calling cards.
4.10 As a security measure, you can only add up to $100 credit to your PhoneAway card
in any one day, have no more than $200 value on your card at any time, and no
more than $1,000 over the life of the card.
Viewing your card details and transaction history online
4.11 You can view your PhoneAway card details and transaction history online by
registering and signing in at www.telstra.com.au/callingcardshop.
4.12 Once you have registered and signed in, you can view the last 100 transactions
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 10 of 35
Calling Cards Section
made on your PhoneAway card since the date of registration.
4.13 Transactions such as calls, top ups and transfers of value from one card to another
generally appear in your transaction history within one hour of the transaction.
BPAY transactions generally appear in your transaction history within one banking
day of Telstra’s receipt of your BPAY payment.
4.14 You cannot view your card details or transaction history after your card expires
Making PhoneAway calls
4.15 You cannot use your PhoneAway card to call 1900 numbers or make operator-assisted
calls. You cannot make calls to 13 or 1800 numbers using your card from a mobile
phone.
If you need to call 000, you should do so directly from your telephone without using
your PhoneAway card. The PhoneAway service has certain limitations which mean that
it will take longer to connect using the card, there is a risk that the call could drop
out. You should always call emergency services on 000 directly from your fixed
telephone so the emergency service can respond quickly. All Telstra customers can dial
triple zero directly from their fixed telephone service.
Local calls
4.16 We charge you the following to make a local call from a Basic Telephone Service,
ISDN service or public payphone using your PhoneAway card:
PhoneAway local calls GST incl.
Local call (per call) 49¢
019 Calls
4.17 We charge you the following to make calls to 019 numbers from a Basic Telephone
Service or a public payphone using your PhoneAway card:
PhoneAway 019 calls GST incl.
019 call (per call) 49¢
13 calls
4.18 We charge you to make calls to 13 numbers from a Basic Telephone Service or a
public payphone using your PhoneAway card. The charges are set out in Part A -
General of the Inbound Services section of Our Customer Terms.
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 11 of 35
Calling Cards Section
You cannot make PhoneAway calls to 13 numbers using a mobile phone.
STD and Iterra calls
4.19 We charge you the following to make untimed STD calls from a Basic Telephone
Service, ISDN service or public payphone using your PhoneAway card:
PhoneAway untimed STD calls GST incl.
Extended zone call (per call) 49¢
4.20 We charge you the following to make timed STD calls from a Basic Telephone
Service, ISDN service or public payphone using your PhoneAway card. We charge
you the call connection charge plus the timed rate (calculated per second) for the
duration of the call.
PhoneAway timed STD calls GST incl.
Call connection charge (per call) 49¢
Any timed STD call any time (per minute) 21¢
GST is payable on STD calls to Christmas Island and Cocos Island. GST is not payable on STD
calls from Christmas Island and Cocos Island.
Calls to Iterra and Telstra Mobile Satellite services
4.21 We charge you the following to make calls to Iterra and Telstra Mobile Satellite
services from a Basic Telephone Service, ISDN service or public payphone using
your PhoneAway card. We charge you the call connection charge plus the timed
rate (calculated per second) for the duration of the call.
PhoneAway calls to Iterra and Telstra Mobile GST incl.
Satellite services
Call connection charge (per call) 49¢
Any call to Iterra and Telstra Mobile Satellite services 21¢
any time (per minute)
Optus MobileSat calls
4.22 We charge you the following for making calls to or from an Optus MobileSat
service using your PhoneAway card. We charge you the call connection charge
plus the per-minute rate (calculated per second) for the duration of the call.
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 12 of 35
Calling Cards Section
PhoneAway calls to/from an Optus MobileSat GST incl.
phone
Call connection charge (per call) 49¢
From one Optus MobileSat service in Australia to $3.52
another in Australia (per minute)
From any fixed or mobile number within Australia to $2.75
an Optus MobileSat service in Australia (per minute)
From an Optus MobileSat service in Australia to any $2.75
fixed or mobile number in Australia (per minute)
Calls to mobile numbers
4.23 We charge you the following to make a call to a mobile number from a Basic
Telephone Service, ISDN service or public payphone using your PhoneAway card.
We charge you the call connection charge plus the timed rate (calculated per
second) for the duration of the call.
PhoneAway calls to mobile numbers GST incl.
Call connection charge (per call) 49¢
Any timed call to a mobile any time (per minute) 44¢
International calls
4.24 When you make an international call (including to an international satellite service)
using your PhoneAway card, we charge you the following surcharge plus the
HomeLine Plus per-minute rates for that destination, calculated per second (see Part
B- HomeLine Plans of the Basic Telephone Service section of Our Customer
Terms).
PhoneAway international call surcharge GST incl.
Surcharge (per call) 49¢
Calls from mobile numbers, Iterra and Telstra Mobile Satellite services
4.25 Where you use either a mobile phone, Iterra service or Telstra Mobile Satellite
service to make a call using your PhoneAway card, we charge you the same for the
call as if you were calling from a Basic Telephone Service.
Calls to a Basic Telephone Service in Australia are charged at the rate for timed STD calls from a
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 13 of 35
Calling Cards Section
Basic Telephone Service.
4.26 Where you use a 1800 PhoneAway access number, we charge the charge for
making 1800 calls to the mobile service you are using in addition to the charges we
deduct from your Phone Away Card for the call.
Calls to Australia from overseas
4.27 We charge you the following to make a call to Australia from an international
destination using your PhoneAway card. We charge you the call connection charge
plus the per-minute rate (calculated per second) for the duration of the call. (GST
does not apply.) When you use a mobile phone while roaming overseas to call
using your PhoneAway Card, you will also be charged your standard mobile
international roaming rates.
PhoneAway calls to GST excl. GST excl.
Australia from overseas
Call connection charge 44.55¢ Call connection charge 44.55¢
(per call) (per call)
Per minute Per minute
Argentina* $1.40 Malaysia 80¢
Austria* 80¢ Malta* $1.15
Bahrain* $2.10 Mauritius* $1.50
Belgium $1.05 Monaco $1.00
Brazil* $1.40 Nauru $1.10
Canada 55¢ Netherlands 80¢
Chile* $1.15 New Zealand 40¢
China $1.15 Norway 80¢
Cyprus $1.05 Philippines 90¢
Czech Republic* $1.15 Poland* $1.15
Denmark 80¢ Portugal* $1.40
Fiji* $1.15 San Marino 60¢
Finland 80¢ Singapore* 60¢
France 65¢ South Africa* 90¢
Germany* 65¢ South Korea $1.05
Greece* 65¢ Slovak Republic $1.00
Guam* $1.00 Spain* 90¢
Hong Kong 55¢ Sweden 65¢
Hungary $1.15 Switzerland 65¢
Indonesia $1.15 Taiwan $1.15
Ireland 55¢ Thailand* $1.15
Israel (Barak) 65¢ Turkey* $1.05
Israel (Bezeq)* 65¢ United Kingdom 45¢
Italy* 60¢ USA (including Hawaii) 40¢
Japan 65¢ Vatican City 60¢
Macau* $1.50
PhoneAway World Calling
4.28 You can also make a call from one of the destinations listed above to another
international destination. (PhoneAway World Calling is not available from
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 14 of 35
Calling Cards Section
destinations marked with an asterisk in the above table. You cannot use
PhoneAway World Calling to call North Korea from South Korea.)
4.29 The call is delivered from your location to Sydney and then on to the international
number you are calling. We charge you the following call connection charge, plus
the charge for an international PhoneAway call to Australia from that destination
(including any mobile international roaming charges if you use your mobile) plus
the charge for a PhoneAway call to the other international destination. GST does
not apply to PhoneAway World Calling calls.
PhoneAway World Calling surcharge GST excl.
Surcharge (per call) 44.55¢
4.30 We charge you the following for making an international call using PhoneAway
from an Optus MobileSat service or making a call using PhoneAway from overseas
to an Optus MobileSat service. We charge you:
(a) the call connection charge, plus
(b) the surcharge, plus
(c) for a call to an Optus MobileSat service – the PhoneAway per-minute rate
for calls from the relevant international destination; or
(d) for a call from an Optus MobileSat service – the Phone Away per minute
rate for calls to the relevant international destination.
GST does not apply when you make a call from overseas.
PhoneAway Optus MobileSat international calls GST excl. GST incl.
Call connection charge (per call) 44.55¢ 49¢
Call surcharge (per minute) $1.40 $1.54
Voicemail
4.31 Most PhoneAway cards have a mailbox feature that allows you to receive voicemail
messages.
4.32 We charge you the following charge to retrieve your messages from within
Australia:
PhoneAway message retrieval within Australia GST incl.
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 15 of 35
Calling Cards Section
PhoneAway message retrieval within Australia GST incl.
Per message 49¢
4.33 We charge you the following charge per message to retrieve your voicemail
messages from overseas plus the per-minute rate for a PhoneAway call from your
location to Australia, plus mobile international roaming charges if you use your
mobile:
PhoneAway voice message retrieval from GST excl.
overseas
Per message 44¢
Non-Telstra surcharges
4.34 You may not be able to make calls using your PhoneAway card from some
telephone services in some places, or you may be charged a separate charge by
someone else for using the telephone service (eg, by your hotel or the local
telephone company in another country or another telephone company in Australia).
Limitations
4.35 You cannot redeem your PhoneAway card for cash or other goods.
4.36 We are not responsible for any equipment or applications connected to the
PhoneAway service that we did not supply.
4.37 You must not deface, modify, tamper with or print anything on a PhoneAway card.
4.38 We are not liable for lost or stolen PhoneAway cards (including any unused value
left on them).
4.39 You may not be able to call every number in a particular destination. We can
withdraw services to or from any destination without personally notifying you.
Where reasonably practicable, we will publish a notice in a national daily
newspaper to let the public know 30 days before we withdraw any destination. If
you have purchased a PhoneAway card for the purposes of making calls to or from
the withdrawn destination, you can contact us and we will refund the remaining
credit on your PhoneAway card.
4.40 Other than as set out above, we do not refund or replace PhoneAway cards unless
they are faulty or do not otherwise comply with any non-excludable rights under
consumer protection laws.
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 16 of 35
Calling Cards Section
5 Telecard
What is Telecard?
5.1 Telecard allows you to make calls from most telephone services and have the
charges for the call billed to your nominated telephone account.
5.2 As the customer of the nominated telephone account, you are responsible for any
calls made using a Telecard attached to your telephone account (including if it is
lost or stolen). You are not responsible for Telecard calls if:
(a) once you have contacted us by telephone or in writing (including by email)
to ask us to cancel your card and we have done so; or
(b) we have suspended or cancelled your card.
5.3 If you contact us by telephone to ask us to cancel your Telecard, we cancel your
card immediately. It takes us up to two days to cancel your card if you contact us in
writing (including by email).
5.4 You cannot make an operator assisted call using your Telecard.
Telecard call control
5.5 The Telecard call control feature allows you to specify up to 5 numbers that you can
call from your Telecard. This prevents your Telecard being used to call any
numbers other than those you specify.
Local calls
5.6 We charge you the following to make a local call from a Basic Telephone Service,
ISDN service or public payphone using your Telecard:
Telecard local calls GST excl. GST incl.
Local call (per call) 45.5¢ 50¢
5.7 Where you make a call using your Telecard from a Basic Telephone Service or
ISDN service where the local exchange does not have CLI, we charge you the local
call charge above. We also charge you the local call charge when you make an IP
Remote call using your Telecard.
STD calls
5.8 We charge you the following to make untimed STD calls from a Basic Telephone
Service, ISDN service or public payphone using your Telecard:
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 17 of 35
Calling Cards Section
Telecard untimed STD calls GST excl. GST incl.
Extended zone call or Preferential 45.5¢ 50¢
call (per call)
5.9 We charge you the following to make timed STD calls from a Basic Telephone
Service, ISDN service or public payphone using your Telecard. We charge you the
call connection charge plus the per minute rate calculated on a per second basis, up
to the call cap (if any).
Telecard timed STD calls GST excl. GST incl.
Call connection charge (per call) 45.5¢ 50¢
Most you pay for that part of an STD call between $2.73 $3.00
7pm and midnight every day including the call
connection charge.
Telecard timed STD calls Peak Off peak
7am-7pm, All other
Mon-Fri times
GST incl. GST Incl.
Community calls, concessional A Rate calls and STD 15c / min 10c / min
calls up to 50 km chargeable periods
All other STD calls 30c / min 20c / min
5.10 We charge you the following for calls to an Iterra service from a Basic Telephone
Service, ISDN service or public payphone using your Telecard. We charge you the
call connection charge plus the per minute rate calculated on a per second basis, up
to the call cap (if any).
Telecard Iterra calls GST excl. GST incl.
Call connection charge (per call) 45.5¢ 50¢
Most you pay for that part of an Iterra call between $2.73 $3.00
7pm and midnight every day including the call
connection charge.
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 18 of 35
Calling Cards Section
Telecard Iterra calls Peak Off peak
7am-7pm, All other
Mon-Fri times
GST incl. GST Incl.
Iterra calls (per minute rate) 30¢ 20¢
Mobile calls within Australia
5.11 We charge you the following to:
(a) make a call to a mobile number within Australia from a Basic Telephone
Service, ISDN service or public payphone within Australia using your
Telecard; or
(b) make a call within Australia from a Telstra mobile number using your
Telecard.
We charge you the call connection charge plus a per minute timed rate calculated on
a per second basis.
Mobile calls within Australia Mon-Fri Sat-Sun
using Telecard
GST excl. GST incl. GST excl. GST incl.
Call connection charge (per call) 45.5¢ 50¢ 45.5¢ 50¢
Call charge (per minute) 50¢ 55¢ 27.3¢ 30¢
5.12 If you make a call from another phone company’s mobile number, you are charged
by the other phone company for the mobile component.
5.13 If you make a call to a 1800 number (including the 1800 051 818 Telecard access
number) using a Telstra mobile phone, we charge the charge for making the call to
the 1800 number to the Telstra mobile phone account.
International calls from Australia
5.14 When you make an international call from a Basic Telephone Service, ISDN
service, a public payphone or any mobile number within Australia using your
Telecard, we charge you the following call connection charge plus a per minute rate
calculated on a per second basis.
5.15 If you make a call from another phone company’s mobile number, you are charged
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 19 of 35
Calling Cards Section
by the other phone company for the mobile component.
5.16 If you make a call to a 1800 number (including the 1800 051 818 Telecard access
number) using a Telstra mobile phone, we charge the charge for making the call to
the 1800 number to the Telstra mobile phone account. When you use a mobile
phone while roaming overseas to call using your TeleCard, you will also be charged
your standard mobile international roaming
Calls to Mobile Numbers
International Calls Calls to Fixed Line Numbers
Overseas (including roaming)
Per minute rate Per minute rate
GST excl. GST incl. GST excl. GST incl.
Call connection charge 45.5¢ 50¢ 45.5¢ 50¢
(per call)
Afghanistan $2.38 $2.62 $2.38 $2.62
Alaska $0.28 $0.31 $0.28 $0.31
Albania $2.12 $2.33 $2.12 $2.33
Algeria $2.38 $2.62 $2.38 $2.62
American Samoa $0.93 $1.02 $0.93 $1.02
Andorra $0.76 $0.84 $0.76 $0.84
Angola $2.04 $2.24 $2.04 $2.24
Anguilla $2.38 $2.62 $2.38 $2.62
Antarctica $0.68 $0.75 $0.68 $0.75
Antigua & Barbuda $1.40 $1.54 $1.40 $1.54
Argentina $1.10 $1.21 $1.33 $1.46
Armenia $1.61 $1.77 $1.61 $1.77
Aruba $1.40 $1.54 $1.40 $1.54
Ascension Island $2.12 $2.33 $2.12 $2.33
Austria $0.63 $0.69 $0.99 $1.09
Azerbaijan $1.61 $1.77 $1.61 $1.77
Bahamas $0.89 $0.98 $0.89 $0.98
Bahrain $1.61 $1.77 $1.61 $1.77
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 20 of 35
Calling Cards Section
Calls to Mobile Numbers
International Calls Calls to Fixed Line Numbers
Overseas (including roaming)
Per minute rate Per minute rate
GST excl. GST incl. GST excl. GST incl.
Call connection charge 45.5¢ 50¢ 45.5¢ 50¢
(per call)
Bangladesh $1.53 $1.68 $1.76 $1.93
Barbados $1.65 $1.82 $1.65 $1.82
Belarus $1.61 $1.77 $1.61 $1.77
Belgium $0.85 $0.93 $1.21 $1.33
Belize $1.65 $1.82 $1.65 $1.82
Benin $2.12 $2.33 $2.12 $2.33
Bermuda $1.65 $1.82 $1.65 $1.82
Bhutan $1.65 $1.82 $1.65 $1.82
Bolivia $1.65 $1.82 $1.65 $1.82
Bosnia & Herzegovina $1.10 $1.21 $1.33 $1.46
Botswana $1.65 $1.82 $1.65 $1.82
Brazil $1.10 $1.21 $1.33 $1.46
Brunei Darussalam $1.10 $1.21 $1.10 $1.21
Bulgaria $2.04 $2.24 $2.04 $2.24
Burkina Faso $2.12 $2.33 $2.12 $2.33
Burundi $2.12 $2.33 $2.12 $2.33
Cambodia $1.61 $1.77 $1.84 $2.02
Cameroon $2.38 $2.62 $2.38 $2.62
Canada $0.40 $0.44 $0.40 $0.44
Cape Verde $2.12 $2.33 $2.12 $2.33
Cayman Islands $1.40 $1.54 $1.40 $1.54
Central African Rep $2.20 $2.42 $2.20 $2.42
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 21 of 35
Calling Cards Section
Calls to Mobile Numbers
International Calls Calls to Fixed Line Numbers
Overseas (including roaming)
Per minute rate Per minute rate
GST excl. GST incl. GST excl. GST incl.
Call connection charge 45.5¢ 50¢ 45.5¢ 50¢
(per call)
Chad $2.38 $2.62 $2.38 $2.62
Chile $0.89 $0.98 $1.25 $1.38
China $0.88 $0.97 $1.11 $1.22
Colombia $1.65 $1.82 $1.65 $1.82
Comoros $1.65 $1.82 $1.65 $1.82
Congo Democratic Republic $2.39 $2.62 $2.39 $2.62
Congo $2.20 $2.42 $2.20 $2.42
Cook Islands $1.27 $1.40 $1.27 $1.40
Costa Rica $2.12 $2.33 $2.12 $2.33
Croatia $1.06 $1.17 $1.29 $1.42
Cuba $1.10 $1.21 $1.10 $1.21
Cyprus $0.80 $0.88 $1.03 $1.13
Czech Republic $0.89 $0.98 $1.12 $1.23
Denmark $0.59 $0.65 $0.95 $1.05
Diego-Garcia $2.12 $2.33 $2.12 $2.33
Djibouti $2.38 $2.62 $2.38 $2.62
Dominica $1.10 $1.21 $1.10 $1.21
Dominican Republic $0.89 $0.98 $0.89 $0.98
East Timor $2.73 $3.00 $2.73 $3.00
Ecuador $1.65 $1.82 $1.65 $1.82
Egypt $1.20 $1.32 $1.43 $1.57
El Salvador $2.12 $2.33 $2.12 $2.33
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 22 of 35
Calling Cards Section
Calls to Mobile Numbers
International Calls Calls to Fixed Line Numbers
Overseas (including roaming)
Per minute rate Per minute rate
GST excl. GST incl. GST excl. GST incl.
Call connection charge 45.5¢ 50¢ 45.5¢ 50¢
(per call)
Equatorial Guinea $2.38 $2.62 $2.38 $2.62
Eritrea $2.38 $2.62 $2.38 $2.62
Estonia $1.10 $1.21 $1.10 $1.21
Ethiopia $2.38 $2.62 $2.38 $2.62
Faroe Islands $1.27 $1.40 $1.27 $1.40
Falkland Islands $1.65 $1.82 $1.65 $1.82
Fiji $0.85 $0.93 $1.08 $1.18
Finland $0.63 $0.69 $0.86 $0.94
France $0.49 $0.54 $0.85 $0.94
French Guiana $1.61 $1.77 $1.61 $1.77
French Polynesia $1.02 $1.12 $1.02 $1.12
Gabon $2.12 $2.33 $2.12 $2.33
Gambia $2.12 $2.33 $2.12 $2.33
Georgia $1.61 $1.77 $1.61 $1.77
Germany $0.49 $0.54 $0.85 $0.94
Ghana $2.12 $2.33 $2.12 $2.33
Gibraltar $2.04 $2.24 $2.04 $2.24
Greece $0.49 $0.54 $0.72 $0.79
Greenland $1.27 $1.40 $1.27 $1.40
Grenada $1.65 $1.82 $1.65 $1.82
Guadeloupe $1.40 $1.54 $1.40 $1.54
Guam $0.76 $0.84 $0.76 $0.84
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 23 of 35
Calling Cards Section
Calls to Mobile Numbers
International Calls Calls to Fixed Line Numbers
Overseas (including roaming)
Per minute rate Per minute rate
GST excl. GST incl. GST excl. GST incl.
Call connection charge 45.5¢ 50¢ 45.5¢ 50¢
(per call)
Guantanamo $1.65 $1.82 $1.65 $1.82
Guatemala $1.65 $1.82 $1.65 $1.82
Guinea Bissau $2.38 $2.62 $2.38 $2.62
Guinea $2.12 $2.33 $2.12 $2.33
Guyana $1.53 $1.68 $1.53 $1.68
Haiti $2.47 $2.71 $2.47 $2.71
Hawaii $0.28 $0.31 $0.28 $0.31
Honduras $2.38 $2.62 $2.38 $2.62
Hong Kong $0.41 $0.45 $0.64 $0.70
Hungary $0.89 $0.98 $1.12 $1.23
Iceland $1.10 $1.21 $1.10 $1.21
India $1.14 $1.25 $1.37 $1.50
Indonesia $0.88 $0.97 $1.11 $1.22
Iran $1.40 $1.54 $1.63 $1.79
Iraq $1.95 $2.15 $1.95 $2.15
Ireland $0.41 $0.45 $0.77 $0.85
Israel $0.55 $0.60 $0.78 $0.85
Italy $0.45 $0.50 $0.81 $0.89
Ivory Coast $2.12 $2.33 $2.12 $2.33
Jamaica $1.40 $1.54 $1.40 $1.54
Japan $0.49 $0.54 $0.85 $0.94
Jordan $1.30 $1.43 $1.53 $1.68
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 24 of 35
Calling Cards Section
Calls to Mobile Numbers
International Calls Calls to Fixed Line Numbers
Overseas (including roaming)
Per minute rate Per minute rate
GST excl. GST incl. GST excl. GST incl.
Call connection charge 45.5¢ 50¢ 45.5¢ 50¢
(per call)
Kazakhstan $1.61 $1.77 $1.61 $1.77
Kenya $1.53 $1.68 $1.76 $1.93
Kiribati $0.93 $1.02 $0.93 $1.02
Korea PDR (North) $2.12 $2.33 $2.12 $2.33
Korea Republic (South) $0.79 $0.87 $1.02 $1.12
Kuwait $1.45 $1.59 $1.45 $1.59
Kyrgyzstan $1.61 $1.77 $1.61 $1.77
Laos $1.61 $1.77 $1.61 $1.77
Latvia $1.40 $1.54 $1.40 $1.54
Lebanon $1.10 $1.21 $1.33 $1.46
Lesotho $1.40 $1.54 $1.40 $1.54
Liberia $2.38 $2.62 $2.38 $2.62
Libya $1.65 $1.82 $1.65 $1.82
Liechtenstein $0.63 $0.69 $0.63 $0.69
Lithuania $1.61 $1.77 $1.61 $1.77
Luxembourg $0.89 $0.98 $0.89 $0.98
Macau $1.40 $1.54 $1.40 $1.54
Macedonia $1.10 $1.21 $1.33 $1.46
Madagascar $2.20 $2.42 $2.20 $2.42
Malawi $1.65 $1.82 $1.65 $1.82
Malaysia $0.62 $0.68 $0.85 $0.93
Maldives $2.12 $2.33 $2.12 $2.33
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 25 of 35
Calling Cards Section
Calls to Mobile Numbers
International Calls Calls to Fixed Line Numbers
Overseas (including roaming)
Per minute rate Per minute rate
GST excl. GST incl. GST excl. GST incl.
Call connection charge 45.5¢ 50¢ 45.5¢ 50¢
(per call)
Mali $2.12 $2.33 $2.12 $2.33
Malta $0.93 $1.02 $1.16 $1.27
Marshall Islands $1.65 $1.82 $1.65 $1.82
Martinique $1.40 $1.54 $1.40 $1.54
Mauritania $2.12 $2.33 $2.12 $2.33
Mauritius $1.40 $1.54 $1.40 $1.54
Mayotte $1.44 $1.58 $1.44 $1.58
Mexico $1.10 $1.21 $1.10 $1.21
Micronesia Federated States $1.65 $1.82 $1.65 $1.82
Moldova $1.82 $2.00 $1.82 $2.00
Monaco $1.09 $1.20 $1.09 $1.20
Mongolia $2.38 $2.62 $2.38 $2.62
Montenegro $1.06 $1.17 $1.06 $1.17
Montserrat $2.12 $2.33 $2.12 $2.33
Morocco $2.38 $2.62 $2.38 $2.62
Mozambique $2.38 $2.62 $2.38 $2.62
Myanmar -Burma $1.65 $1.82 $1.65 $1.82
Namibia $1.65 $1.82 $1.65 $1.82
Nauru $0.93 $1.02 $0.93 $1.02
Nepal $1.53 $1.68 $1.53 $1.68
Netherlands $0.59 $0.65 $0.95 $1.05
Netherlands Antilles $1.53 $1.68 $1.53 $1.68
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 26 of 35
Calling Cards Section
Calls to Mobile Numbers
International Calls Calls to Fixed Line Numbers
Overseas (including roaming)
Per minute rate Per minute rate
GST excl. GST incl. GST excl. GST incl.
Call connection charge 45.5¢ 50¢ 45.5¢ 50¢
(per call)
New Caledonia $1.02 $1.12 $1.02 $1.12
New Zealand $0.28 $0.31 $0.64 $0.71
Nicaragua $1.65 $1.82 $1.65 $1.82
Niger $2.20 $2.42 $2.20 $2.42
Nigeria $1.40 $1.54 $1.40 $1.54
Niue $1.09 $1.20 $1.09 $1.20
Norfolk Island $1.02 $1.12 $1.02 $1.12
Northern Mariana Islands $1.65 $1.82 $1.65 $1.82
Norway $0.63 $0.69 $0.99 $1.09
Oman $1.36 $1.50 $1.36 $1.50
Pakistan $1.61 $1.77 $1.84 $2.02
Palau $2.04 $2.24 $2.04 $2.24
Palestinian Territory $0.55 $0.60 $0.78 $0.85
Panama $1.40 $1.54 $1.40 $1.54
Papua New Guinea $2.00 $2.20 $2.00 $2.20
Paraguay $1.65 $1.82 $1.65 $1.82
Peru $1.40 $1.54 $1.40 $1.54
Philippines $0.70 $0.77 $0.93 $1.02
Poland $0.89 $0.98 $1.25 $1.38
Portugal $1.10 $1.21 $1.46 $1.61
Puerto Rico $0.76 $0.84 $0.76 $0.84
Qatar $2.12 $2.33 $2.12 $2.33
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 27 of 35
Calling Cards Section
Calls to Mobile Numbers
International Calls Calls to Fixed Line Numbers
Overseas (including roaming)
Per minute rate Per minute rate
GST excl. GST incl. GST excl. GST incl.
Call connection charge 45.5¢ 50¢ 45.5¢ 50¢
(per call)
Reunion $1.65 $1.82 $1.65 $1.82
Romania $1.40 $1.54 $1.63 $1.79
Russia $1.42 $1.56 $1.65 $1.81
Rwanda $1.65 $1.82 $1.65 $1.82
Samoa $0.93 $1.02 $0.93 $1.02
San Marino $1.55 $1.70 $1.55 $1.70
Sao Tome & Principe $2.12 $2.33 $2.12 $2.33
Saudi Arabia $1.55 $1.70 $1.78 $1.95
Senegal $2.38 $2.62 $2.38 $2.62
Serbia $1.06 $1.17 $1.29 $1.42
Seychelles $2.12 $2.33 $2.12 $2.33
Sierra Leone $2.12 $2.33 $2.12 $2.33
Singapore $0.45 $0.50 $0.68 $0.74
Slovakia $0.76 $0.84 $0.76 $0.84
Slovenia $1.10 $1.21 $1.10 $1.21
Solomon Islands $1.35 $1.48 $1.57 $1.73
Somalia $2.38 $2.62 $2.38 $2.62
South Africa $0.69 $0.76 $0.92 $1.01
Spain $0.71 $0.78 $1.07 $1.18
Sri Lanka $0.85 $0.93 $1.08 $1.18
St Helena $1.65 $1.82 $1.65 $1.82
St Kitts & Nevis $1.65 $1.82 $1.65 $1.82
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 28 of 35
Calling Cards Section
Calls to Mobile Numbers
International Calls Calls to Fixed Line Numbers
Overseas (including roaming)
Per minute rate Per minute rate
GST excl. GST incl. GST excl. GST incl.
Call connection charge 45.5¢ 50¢ 45.5¢ 50¢
(per call)
St Lucia $1.65 $1.82 $1.65 $1.82
St Pierre & Miquelon $1.40 $1.54 $1.40 $1.54
St Vincent & The Grenadines $1.65 $1.82 $1.65 $1.82
Sudan $1.65 $1.82 $1.65 $1.82
Surinam $1.40 $1.54 $1.40 $1.54
Swaziland $2.12 $2.33 $2.12 $2.33
Sweden $0.49 $0.54 $0.85 $0.94
Switzerland $0.49 $0.54 $0.85 $0.94
Syria $2.12 $2.33 $2.12 $2.33
Taiwan $0.88 $0.97 $1.11 $1.22
Tajikistan $1.40 $1.54 $1.40 $1.54
Tanzania $1.65 $1.82 $1.65 $1.82
Thailand $0.88 $0.97 $0.88 $0.97
Togo $2.20 $2.42 $2.20 $2.42
Tokelau $1.32 $1.45 $1.32 $1.45
Tonga $0.93 $1.02 $0.93 $1.02
Trinidad & Tobago $1.10 $1.21 $1.10 $1.21
Tunisia $2.38 $2.62 $2.38 $2.62
Turkey $0.80 $0.88 $1.03 $1.13
Turkmenistan $1.40 $1.54 $1.40 $1.54
Turks & Caicos Islands $2.12 $2.33 $2.12 $2.33
Tuvalu $1.14 $1.25 $1.14 $1.25
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 29 of 35
Calling Cards Section
Calls to Mobile Numbers
International Calls Calls to Fixed Line Numbers
Overseas (including roaming)
Per minute rate Per minute rate
GST excl. GST incl. GST excl. GST incl.
Call connection charge 45.5¢ 50¢ 45.5¢ 50¢
(per call)
Uganda $1.65 $1.82 $1.65 $1.82
Ukraine $1.10 $1.21 $1.10 $1.21
United Arab Emirates $1.15 $1.26 $1.38 $1.51
United Kingdom $0.34 $0.37 $0.70 $0.77
Uruguay $1.40 $1.54 $1.63 $1.79
USA (including Hawaii) $0.28 $0.31 $0.28 $0.31
Uzbekistan $1.40 $1.54 $1.40 $1.54
Vanuatu $0.93 $1.02 $0.93 $1.02
Vatican City $0.68 $0.75 $0.68 $0.75
Venezuela $1.10 $1.21 $1.10 $1.21
Vietnam $1.32 $1.45 $1.55 $1.70
Virgin Islands (British) $2.12 $2.33 $2.12 $2.33
Virgin Islands (USA) $0.76 $0.84 $0.76 $0.84
Wallis & Futuna $1.65 $1.82 $1.65 $1.82
Yemen $1.65 $1.82 $1.65 $1.82
Zambia $1.65 $1.82 $1.65 $1.82
Zimbabwe $1.40 $1.54 $1.63 $1.79
Telecard global & satellite calls GST excl. GST incl.
Call connection charge (per call) 45.5¢ 50¢
Per minute
Calls to Inmarsat B numbers beginning with 8703 $5.45 $5.99
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 30 of 35
Calling Cards Section
Telecard global & satellite calls GST excl. GST incl.
Call connection charge (per call) 45.5¢ 50¢
Per minute
Calls to Inmarsat Aero numbers beginning with 8705 $9.99 $10.99
Calls to Inmarsat B HSD numbers beginning with $18.17 $19.99
87039 or
Calls to Imarsat BGAN numbers beginning with 87077
and 87078
Calls to Inmarsat M numbers beginning with 8706 $3.63 $3.99
Calls to Inmarsat Mini M numbers beginning with $3.17 $3.49
87076
Calls to Inmarsat GAN ISDN numbers beginning with $13.63 $14.99
87060
Calls to Iridium numbers beginning with 8816 or 8817 $4.41 $4.85
Calls to:
International Network Shared Code (Thuraya)
numbers beginning with 88216 ; or
$5.14 $5.65
Other International Networks – 8818, 8819,
88213, 88228, 88232, 88234, 88242, 88298 and
88299.
Calls to Australia from overseas (Telecard Australia Direct)
5.17 We charge you the following to make a call to Australia from an international
destination using your Telecard. We charge you the call connection charge plus a
per minute rate calculated on a per second basis.
Telecard calls to Australia GST excl. GST excl.
from overseas
Call connection charge $1.50 Call connection charge $1.50
(per call) (per call)
Per minute Per minute
Argentina $1.40 Malta $1.15
Austria $0.80 Mauritius $1.50
Bahrain $2.10 Mexico $1.40
Belgium $1.05 Monaco $1.00
Bermuda $1.65 Nauru $0.93
Brazil $1.40 Netherlands $0.80
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 31 of 35
Calling Cards Section
Telecard calls to Australia GST excl. GST excl.
from overseas
Call connection charge $1.50 Call connection charge $1.50
(per call) (per call)
Per minute Per minute
Brunei $1.40 New Zealand $0.40
Cambodia $2.10 Norfolk Island $0.90
Canada $0.55 Norway $0.80
Chile $1.15 Papua New Guinea $1.00
China $1.15 Philippines $0.90
Colombia $2.10 Poland $1.15
Cook Islands $1.50 Portugal $1.40
Croatia $1.40 Russia $1.10
Cyprus $1.05 Samoa $0.93
Czech Republic $1.15 San Marino $0.60
Denmark $0.80 Singapore $0.60
Fiji $1.15 Solomon Islands $1.15
Finland $0.80 South Africa $0.90
France $0.65 Slovakia $1.00
Germany $0.65 Spain $0.90
Greece $0.65 Sri Lanka $1.15
Guam $1.00 Sweden $0.65
Hong Kong $0.55 Switzerland $0.65
Hungary $1.15 Taiwan $1.15
India $1.50 Thailand $1.15
Indonesia $1.15 Tonga $0.93
Iran $1.50 Turkey $1.05
Ireland $0.55 Tuvalu $1.40
Israel $0.65 United Arab Emirates $1.50
Italy $0.60 United Kingdom $0.45
Korea Republic (South) $1.05 Uruguay $1.40
Japan $0.65 USA (including Hawaii) $0.40
Lebanon $1.40 Vatican City $0.60
Luxembourg $1.15 Venezuela $1.40
Macau $1.50 Vietnam $1.50
Malaysia $0.80 Zimbabwe $1.50
Telecard Global Reach
5.18 You can make Telecard Global Reach calls from the destinations listed in Column 1
to the destinations listed in Column 1 and 2 (including within the same country in
Column 1):
Telecard Global Reach Column 1 Column 2
zones
North America Canada, USA (including Alaska, , Puerto Rico, Virgin Islands
Hawaii) (USA)
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 32 of 35
Calling Cards Section
Telecard Global Reach Column 1 Column 2
zones
Europe Austria, Belgium, Cyprus, Albania, Andorra, Bosnia &
Czech Republic, Denmark, Herzegovina, Bulgaria, Croatia,
Finland, France, Germany, Gibraltar, Greece, Latvia,
Hungary, Ireland, Italy, Liechtenstein, Luxembourg,
Monaco, Netherlands, Macedonia, Malta, Montenegro,
Norway, Portugal, San Poland, Romania, Serbia, Slovenia
Marino, Slovakia, Spain,
Sweden, Switzerland, United
Kingdom, Vatican City
North-East Asia Hong Kong, Japan, Korea
Republic (South), Macau,
Taiwan
Africa & Middle East Israel, Palestinian Territory Afghanistan, Algeria, Angola,
South Africa Bahrain, Benin, Botswana, Burkina
Faso, Burundi, Cameroon, Cape
Verde, Central African Republic,
Chad, Comoros, Congo, Congo
Democratic Republic, Diego-Garcia,
Djibouti, Egypt, Eritrea, Ethiopia,
French Guiana, Gabon, Gambia,
Ghana, Guantanamo, Guinea Bissau,
Guinea, Iran, Iraq, Ivory Coast,
Jordan, Kenya, Kuwait, Lebanon,
Lesotho, Liberia, Libya, Madagascar,
Malawi, Maldives, Mali, Mauritania,
Mauritius, Mayotte, Morocco,
Mozambique, Namibia, Netherlands
Antilles, Niger, Nigeria, Oman, Qatar,
Reunion, Rwanda, Saudi Arabia,
Senegal, Seychelles, Sierra Leone,
Somalia, Sudan, Swaziland, Syria,
Tanzania, Togo, Tunisia, Turkey,
Uganda, United Arab Emirates,
Yemen, Zambia, Zimbabwe
Oceania & South-East Indonesia, Malaysia, New American Samoa, Antarctica,
Asia (except Australia) Zealand, Philippines Bangladesh, Bhutan, Brunei,
Cambodia, Cook Islands, East Timor,
Fiji, French Polynesia, Guam, India,
Kiribati, Laos, Marshall Islands,
Micronesia Federated States,
Myanmar - Burma, Nauru, New
Caledonia, Niue, Norfolk Island,
Pakistan, Palau, Papua New Guinea,
Samoa, Singapore, Solomon Islands,
Sri Lanka, Thailand, Tokelau, Tonga,
Tuvalu, Vanuatu, Vietnam
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 33 of 35
Calling Cards Section
Telecard Global Reach Column 1 Column 2
zones
Central & South Argentina, Brazil, Chile, Anguilla, Antigua, Aruba, Bahamas,
America Mexico Ascension Island, Barbados, Belize,
Bermuda, Bolivia, Cayman Islands,
Colombia, Costa Rica, Cuba,
Dominica, Dominican Republic,
Ecuador, El Salvador, Equatorial
Guinea, Falkland Islands, Grenada,
Guadeloupe, Guatemala, Guyana,
Haiti, Honduras, Jamaica, Martinique,
Montserrat, Nicaragua, Northern
Mariana Islands, Panama, Paraguay,
Peru, Sao Tome & Principe, St
Helena, St Kitts & Nevis, St Lucia, St
Pierre & Miquelon, St Vincent &
Beguia, The Grenadines, Surinam,
Trinidad & Tobago Turks & Caicos
Islands, Uruguay, Venezuela, Virgin
Islands (British), Wallis & Futuna.
Rest of World Armenia, Azerbaijan, Belarus, China,
Estonia, Faroe Islands, Georgia,
Greenland, Iceland, Kazakhstan,
Korea PDR (North), Kyrgyzstan,
Lithuania, Moldova, Mongolia, Nepal,
Russia, Tajikistan, Turkmenistan,
Ukraine, Uzbekistan
5.19 We charge you the following call connection charge, plus the timed charge
(calculated per second). GST does not apply to Telecard Global Reach calls.
Telecard Global Reach charges GST excl.
Call connection charge (per call) $1.50
Per minute
North America $1.00
North America to
Europe $1.75
N-E Asia $2.50
Africa & Middle East $3.00
Oceania & S-E Asia $3.00
Central & South America $3.50
Rest of World $4.00
North America $1.75
Europe to
Europe $1.75
N-E Asia $2.25
Africa & Middle East $2.75
Oceania & S-E Asia $3.25
Central & South America $3.50
Rest of World $4.00
North America $2.00
N-E Asia to
Europe $2.00
N-E Asia $1.75
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 34 of 35
Calling Cards Section
Telecard Global Reach charges GST excl.
Call connection charge (per call) $1.50
Per minute
Africa & Middle East $3.00
Oceania & S-E Asia $2.25
Central & South America $3.50
Rest of World $4.00
North America $2.50
Africa & Middle East to
Europe $2.50
N-E Asia $3.00
Africa & Middle East $1.75
Oceania & S-E Asia $3.00
Central & South America $3.50
Rest of World $4.00
North America $2.50
Oceania & S-E Asia to
Europe $2.50
N-E Asia $2.50
Africa & Middle East $3.00
Oceania & S-E Asia $1.75
Central & South America $3.50
Rest of World $4.00
North America $2.00
Central & South America to
Europe $3.00
N-E Asia $3.00
Africa & Middle East $3.00
Oceania & S-E Asia $3.00
Central & South America $1.75
Rest of World $4.00
Directory Assistance
5.20 You cannot call directory assistance from Australia. However, you can call from
overseas. We charge you the same charge as for a Telecard Australia Direct call
from that destination. If use a mobile phone while roaming overseas, you will also
be charged your standard mobile international roaming. You cannot call Sensis
1234 (previously known as Telstra Call Connect and Yellow Pages Connect) or use
the Directory Assistance Call Connect Option using your Telecard.
13 and 1300 numbers
5.21 We charge you to make calls to a 13 or 1300 number using your Telecard within
Australia or from overseas. The charges are set out in Part A - General of the
Inbound Services section of Our Customer Terms.
Other calls
5.22 You cannot make operator assisted calls using your Telecard.
The Calling Cards section was last changed on 22 November 2011.
Our Customer Terms Page 35 of 35
Calling Cards Section
6 Special meanings
6.1 When we refer to calls of a particular type (eg, local calls or STD calls), these are
the same as the call types in the Basic Telephone Service section.
6.2 When we refer to particular kinds of access service (such as the Basic Telephone
Service, ISDN service, public payphone or mobile service), these are the same
access services as set out in the Basic Telephone Service section, the ISDN section
and the Telstra Mobile section. To see these sections – home and family customers
click here; business and government customers click here.
The Calling Cards section was last changed on 22 November 2011.