Second Quarter Spring 2011 Newsletter Read it & SAVE
Lower yoUr PaymeNTs
> moRTgAgES STill AT loWEST RATES EVER
ComiNg sooN To yoUr mobiLe baNkiNg
> bEyoNd TExT bANkiNg – ExPANdEd ACCESS
NEWS
2Nd QUARTER 2011
whaT are members sayiNg aboUT
> CERTiFiEd ExCEPTioNAl SERViCE?
aCCess — wherever yoU are
> bRANChES & FREE ATmS NATioNWidE
ThePartnershipFCU.com
raise!
give yourself a
refinance
&consolidate
we can help you refinance and consolidate your way to lower monthly payments
and better rates. you’ll pay down your debts faster and have more funds in your
budget. Think of it as giving yourself a raise!
p REFiNANCE yoUR VEhiClE – click for details >
p TRANSFER CREdiT CARdS – click for details >
p CoNSolidATE loANS – click for details >
make the switch & save
800-285-3286 www.ThePartnershipFCU.com
1 (800) 285-3286 | Fax: (202) 898-3550 | Loans@ThePartnershipFCU.com | ThePartnershipFCU.com
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Second Quarter Spring 2011 Newsletter Read it & SAVE
what are
memberssaying?
$
90
“The Partnership FCU gave us the best [vehicle] per
rate, much lower than the dealer and saved us month!
$90 monthly in payments!”
D.&A.T., mD, member since 1996
“The Partnership FCU saved me roughly $800 on the purchase of
a vehicle warranty and a lower interest rate.”
W.b., mD, member since 1991
“i refinanced an auto loan lowering my interest payment from
over 9% aPr to 1.99% aPr saving me $500 in interest costs.”
A.l., va, member since 1995
Click to email us your loan savings story at TellUs@ThePartnershipFCU.com >
mortgages are at the
loWEST
RATES EVER.
it’s the best time to bUyor REFi
weDobetter your way to
mortgages low payments. >
& Home Equity Loans
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Second Quarter Spring 2011 Newsletter Read it & SAVE
ATTENTioN domestic
& international TRAVElERS
Coming Soon
here are mUST do Travel Tips:
ExPANdEd
if you’re traveling out of the ACCESS ED
EXPAND S
ACCE S
Mobile
country or away from your mobile Banking
general purchasing area,
contact us to ensure your visa
Debit, visa Credit or aTm Card
banking
stays active. Expanded access to online
banking and bill Pay with mobile
Call us at 1-800-285-3286 and
banking is coming soon. Totally
we’ll send you the form to complete or secure, convenient and mobile!
CliCk hERE to download the Visa Credit/debit out of
Check our website for updates and
Area Notice PdF Form, complete and return the form to us.
sign up for already available Free*
it’s just that easy. Please allow 48 hours for us to pro- mobile TexT banking through online
cess your notification request. banking. it’s an easy way for you to
we will place a memo on your account, which will prevent check balances and account history
your ViSA debit, Visa Credit or ATm Cards from possibly on demand via text messaging.
being blocked due to unusual activity in those locations. *Mobile Text Banking is compatible with any cell phone that accepts
SMS Text. Your wireless service provider may charge additional
fees for text messaging services.
at more ATms
&
nationwide
access
bRANChES
instantly find nationwide branches and free ATms
as a member of The Partnership go to ThePartnershipFCU.com
Federal Credit Union you can and use the buttons at the top of the page
visit more than 4,000 branches to find an aTm, text your location or zip code
and you can use over 28,000 to 692667 or call 1-888-748-3266
Free aTms, including more than
to find nationwide branches, call
9,000 aTms that accept deposits,
1-800-919-2872
nationwide – wherever you live, (Add this info to your cell phone for future reference.)
work or travel.
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Second Quarter Spring 2011 Newsletter Read it & SAVE
From the President/CEo
Dear member: our Chief operating officer bonnie ortiz and i directly receive
The Partnership FCU strives to provide any thought that is submitted through
ExCEPTioNAl SERViCE to our mem- TellUs@ThePartnershipFCU.com.
bers and colleagues. we hold ourselves What are we looking for?
CERTiFiEd l
exceptiona
as individuals and as an organization your experience – either posi-
accountable for the promises we make tive or negative – as well as
to each other and to our members. any trends that we should pay SERViCE
Than
FCU
attention to. Let’s face it – we
ky
our mission as a credit union (member know we cannot make everyone
ip
ou
sh
or r
owned financial cooperative) is to deliver personal financial ba tne
f
love us each and every time, but we nkin Par
products, services and education that allows members to ob- g with The
can commit to fully understanding when
tain the financial knowledge required to develop financial plans you are and are not happy and what events may have brought
tailored to their goals and objectives. that about (both ways!).
our vision is to be a high performing financial institution that What do we do next? Quite a few things. First, we ensure
will remain safe and sound even when strategies, practices your concern is taken care of, or if a positive comment, we
and products change in response to a changing world. ensure that the employee you spoke about and their manager
Together, this all means that we are committed to delivering is aware of the compliment (and believe me, it makes a dif-
service excellence that exceeds the high expectations of ference to them to know that they did something right)! Next,
our members. members expect swift, simple and correct trans- we focus on the event – what could we have done differently
actions. members also expect that we will provide them the and how might we need to modify employee training, informa-
information that they need at the time they need it. members tion sharing and/or process or policy to make your experience
expect great rates and low fees. we must anticipate needs better. and if you were happy – then all the better! we want to
and offer solutions to help our members create stable finan- know what we did right so that we may keep doing it!
cial futures and we must deliver our products and services in What does this mean? our commitment to exceptional ser-
the most convenient ways possible. our success in delivering vice exemplifies our vision to be a high performing team. This
this ExCEPTioNAl SERViCE will be measured and managed. is who we are and we invite you to tell us what you see.
how? simple. we closely monitor our survey results through sincerely,
both our online survey and our individual requests for your
service experience. if you receive a survey or are asked by an
employee what you think – please respond! additionally, both Theresa b. mann
The Partnership FCU
President/CEO
SERViCE “The online application was fast & easy, staff very efficient, professional and
personable. Plus i saved $67 per month with a lower rate than the dealership!”
&savings
P.F., mD, member since 1981
“This is my fourth car loan from The Partnership FCU and the people and online
processes continue to exceed my expectations, even with a lower rate than
what are the dealership.” m.A., ia, member since 1999
members saying?
“The Partnership FCU employees are skilled and efficient making loan trans-
actions easy and i saved $100 per month on my payments.”
J.E., va, member since 2004
Click to email us your service & saving story at TellUs@ThePartnershipFCU.com >
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Second Quarter Spring 2011 Newsletter Read it & SAVE
Proudly serving the employees, families and contractors of the FDIC,
National Science Foundation and other select government agencies
Your savings federally insured to at least $250,000
and backed by the full faith and credit of the United States Government
NCUA
get
National Credit Union Administration, a U.S. Government Agency
PRoTECTEd! The Partnership FCU Mailing Address
For aLL correspondence, deposits and loan payments
Po box 18539, washington, DC 20036-8539
Turn on your
pt
o
o
oVERdRAFT -i n
PRoTECTioN. › member services & Loans
learn about your PRoTECTioN choices, › audio response
even overdraft protection for every day
Debit/aTm card transactions. click here
> › report your lost/Stolen aTm,
visa Debit & visa Credit Cards
e-mail: memberservices@ThePartnershipFCU.com
online: www.ThePartnershipFCU.com
What’s
new fax: (202) 393-0930
get lower rates. international calling: (703) 562-6000
Save serious
in your
The Partnership FCU Branches
money monthly. Check branch locations and hours
pocket
or to locate
Put our Platinum one of 4,000
Visa in your pocket. branches
nationwide, visit our website,
www.ThePartnershipFCU.com.
• rates as low as 8.25% aPr* The Partnership FCU ABA/Routing
& Transit Number: 254074536
• Transfer balance FixEd at 6.90% aPr*
until balance is PAid iN FUll
• No annual fees Platinum
• No balance transfer fees holiday Closings
monday, may 30, 2011
• No cash advance fees CREDIT CloSEd
• Up to $25,000 credit limit memorial Day
monday, July 4, 2011
• Up to 3% cash back* on all new purchases CloSEd - independence Day
get Platinum, Transfer balances & SAVE > branch hours including scheduled
weekly closings — click here
*APR=Annual Percentage Rate. Your actual rate may vary. APR on all The Partnership FCU loans will be based on applicant’s past and
present credit performance. The Platinum Visa Credit Card has a foreign transaction fee of up to 1%. The rate for purchases and cash
>
advances is as low as 8.25% APR. The APR may vary after the account is opened. Earn more cash back for higher net new retail pur-
chase balances: .25% for that portion of the balance between $1,000 and $4999.99; 1% for that portion of the balance between $5,000
and $9,999.99; 3% for that portion of the balance greater than $10,000.00. Cash back earnings will be credited to your account monthly
Current Rates
for those net new retail purchases made prior to statement closing date. Checking, savings & Loan rates are
once a mEmbER,
online, ThePartnershipFCU.com >
AlWAyS a member!
Retiring, Changing Jobs, Moving
if you leave FDiC, NsF and other select
government agencies, you don’t have
to leave your membership behind!
1 (800) 285-3286 | Loans@ThePartnershipFCU.com | ThePartnershipFCU.com page 5 baCk