End-to-End implementation and rollout of Oracle ERP and TSO
Project Snapshot • Business process improvement Implementation of TCA Upgraded eBusiness Suite from 11.0.3 to 11.5.10. to Implementation of IT Governance process using Serena and ITG. Geographical Scope – 2+13 countries rollout
Client Details The client provides a complete portfolio of end-to-end communication services in a panEuropean network, including voice, data system, bandwidth and high-speed hosting.
Key Drivers for Implementation • Standardize Business Process • Consolidate on a single instance • Get a holistic view of the business • Appropriate use of time of key resources • Improve operational efficiency • Achieve scalability in systems to accommodate fast growth of the company • Incorporate the progressor contract management functionality to the system • Information Integrity and Reconciliation effort Wipro’s Solution • End to End implementation and rollout of Oracle ERP and TSO in 15 countries • Integrate Oracle ERP & Oracle TSO • Development of new customization • Continued Improvement Initiatives • Streamlined the Call-Handling process • Quality testing, defect detection and fix for SIT and UAT phases • Complies with eTOM framework • Provide IT Governance process framework Engagement Scope • Application Implementation • Data Conversion • Customization – Reports, Workflows, Extensions • IT Governance system implementation • Manage end to end upgrade • Establish instance management strategy Expected Benefits to the Client • Improved efficiency and effectiveness. • Streamlining and Automation of Business Process. • Better visibility and improved decision making • Reduction in duplication of efforts • Data integrity and consistency • Improved Compliance and control • Increased functionality • Positioned for future growth & scalability • Improved ROI and Reduced TOC • Improving customer care through a robust CRM implementation
Wipro confidential
Methodology/Duration/Team AIM, Wipro’s GREM, ICONS, methodologies Peak Team Size – 105 Duration 18 months
Modules/Suites: Oracle Financials, Procure to Pay with iExpense, Order to Cash with Advanced Collection, logistics, HRMS,, CRM, SFM, OM & TSO.
Tools Used: Oracle App 11.0.3 , 11.5.9, and 11.5.10, RDBMS 9.2.0.3, Discoverer 4.1.7 Workflow 2.6, TOAD