Date as downloaded/ postmark
Many thanks for your interest in the role of Membership Assistant, Sing Up - Youth Music.
Prior to completing the application form as fully as possible please ensure you read all the
contents of this application pack.
This pack contains:
Role profile, containing a job description and the person specification
Equal opportunities monitoring form
Please take the time to review the role profile for this vacancy
For more information on Sing Up and Youth Music visit our respective websites at
www.singup.org and www.youthmusic.org.uk .
CVs will not be accepted.
Please note that this role requires individuals to undertake an enhanced CRB check as it is
likely that during the duration of your contract you are likely to come into contact with
children and young people. Should you have any concerns or queries relating to this, you
may ask to speak, in confidence with the HR Manager via our switchboard on 020 7902
The application deadline for the role is 5pm, Friday 9 September 2011. Interviews will be
held on the 22 September 2011.
Please ensure that you also complete the equal opportunities monitoring form. Details on
this form will be treated as strictly confidential and will not be issued to the selection
panel. However, the information provided enables us to monitor and evaluate the
effectiveness of our equal opportunities policy and procedure.
You should return your application form:
By email - to email@example.com stating the full post title and your surname in the
By fax – for the attention to Jobs Mailbox RE: Executive Officer, Digital
Communications [Your Surname], on 020 7902 1061
By mail – to Human Resources, Youth Music, 1 America Street, London, SE1 0NE
No agencies please.
Throughout the process of recruitment, selection, induction and employment, Youth Music
will endeavour to address and remove any barriers to equality of opportunity
encountered by candidates.
If you experience any difficulty in accessing information which you require to make an
application, please contact the HR Manager on the main switchboard telephone number
If any adjustments need to be made to the recruitment and selection process, or if you
need any equipment or support to be made available, please contact the HR Manager.
All reasonable adjustments will be made to ensure we recruit the right person and then
support the successful candidate.
Youth Music will work closely with the successful candidate (and with Access to Work, if
appropriate) to ensure that any adaptations and equipment needed are provided as
soon as possible after their appointment.
Youth Music Background
Youth Music is a national charity and is one of the National Lottery’s great success stories.
Set up in 1999, with a remit to support music-making activities for some of the UK’s most
disadvantaged young people, Youth Music has gone on to reach over 2 million children
and young people, encouraging their talents, building their confidence and transforming
the landscape of musical opportunity throughout the UK. The music-making supported is
of the widest variety, from hiphop to dj-ing to classical and jazz.
Youth Music currently occupies a unique position, distributing £10m per year of Lottery
funding on behalf of Arts Council England (ACE). About 70% of this is currently distributed
to other organisations in the form of grants. This is within our current annual budget of
c£20m, which also includes income to run a large government funded programme
Through our role as funder, development agent and advocate, working in partnership
with others, we aim to continue to play a lead role in shaping the landscape of music
Sing Up introduction
Over four years ago, a Consortium of four organisations – Youth Music, AMV-BBDO, Faber
Music and The Sage Gateshead – won a Government tender to run a National Singing
Programme which was launched in November 2007. Since then, Sing Up have strived
towards it’s goal to get every school in England to become a singing school, through
targeted resources, training and activities. With an initial funding agreement for 4 years
through to March 2011, a further £4m has also now been committed to the programme.
Role Profile part one – Role Requirements
Note: This role profile has been designed for an officer serving Sing Up until 31 March 2012. The future of the
programme, and therefore the post, is dependent upon continued DfE investment.
Job Title: Membership Assistant
Grade/Salary: Grade 1 - £18,258 - £20,305
Hours: 37.5 hours per week
Location: Youth Music, One America Street, London, SE1 0NE
Reports to: Communications Manager – Digital & Print
Sing Up Team Assistants working on customer service, as
Responsible for: appropriate.
To oversee and manage Sing Up customer services and reception.
Role Purpose and To oversee administrative systems for the Youth Music Sing Up team.
Role Dimensions: To perform reception functions for Sing Up and to represent the
programme as the first point of contact, in a friendly and professional
manner to consistently high standards.
To support Sing Up membership individuals and organisations,
ensuring that their relationship with Sing Up is effective and positive.
To contribute to the development of a membership system for Sing
Up schools. In particular to organise and liaise with the Schools
The general public.
Key External Suppliers.
Contacts: Sing Up stakeholders making contact with the programme.
The Sing Up Communications team, particularly the Team Assistants
Key Internal for Digital and Schools/Media.
Contacts: Sing Up Awards Executive Officer and Awards & BTM Assistant.
Sing Up staff working for other Consortium partners.
Youth Music receptionists and other staff.
Processing purchase orders and invoices for the Sing Up team
Financial efficiently and reliably.
Dimensions: Accountable for meeting own specific cost savings in relation to the
ordering of office supplies, lunch, travel and accommodation etc.
Appropriate responses to enquiries, including signposting to
Key Areas for appropriate members of Sing Up staff.
Decision Making: Approving registrations.
Catering needs when ordering meeting refreshments.
Occasional cover for Youth Music reception will be required
Other Occasional weekend and evening work will be required
Key Accountabilities Key Elements % of
and Result Areas Time
1. Oversee the Schools Panel and With the Communications Manager, oversee the 35%
support membership. Schools Panel. Organising and liaising with the
Schools Panel to aid in the research and development
of specific aspects of the programme
Contributing to the development of Sing Up
membership and its supporting systems
Supporting enquiries from existing and prospective
member individuals and organisations
Ensuring that members are fully supported and happy
with their level of service
Connecting queries and feedback with IT
management and development staff
Helping to connect the development of membership
models with the Sing Up Awards
2. Oversee customer services and Ensuring that all incoming telephone calls and enquiry 25%
reception for Sing Up. emails are answered in a friendly and professional
manner by the Sing Up Team Assistants.
Working particularly with the Team Assistants (Digital,
Schools & Media and Awards) but also, as required,
the Team Assistants (cross programme) who check
Supervising and rostering the customer services
functions of the Team Assistants
Organise a termly meeting for Team Assistants
(Cross-Programme) discussing customer service and
Continually evaluating, improving and recommending
administration systems to ensure the most effective
and efficient systems are in operation.
Continually evaluating and updating the online and
internal FAQs, keeping them effective and current.
3. Reception and enquiries With the other Team Assistants – 25%
o Answering incoming telephone calls in a friendly
and professional manner, responding to
questions and queries wherever possible,
directing the caller to the appropriate team
member or taking a message.
o Primarily answering all incoming email messages
to the relevant Sing Up inboxes promptly,
responding to questions and queries wherever
possible, directing the enquirer to other staff if
o Answering post as above.
o Managing registrations to www.singup.org, and
approving registrations for music organisations
N.B. the role will lead on and coordinate the above, but
will share the (at times significant) workload with other
Team Assistants through a rostering system.
4. Support for the Sing Up team Attending and helping with conferences. 10%
Liaising with the Youth Music Finance Department
regarding payments and invoices, logging and
managing the flow of purchase orders for the
Taking and producing minutes of the weekly Sing Up
team meeting, with others in the rota.
5. General Leading on maintaining a safe and tidy office. 5%
Assisting in the work of Sing Up as required and other
departments on an ad-hoc basis.
Role Profile part two – Person Specification
Essential knowledge Office administration and team support the arts/music/not for
Knowledge or demonstrable interest in
Telephone and customer service skills
Knowledge of finance systems
An understanding of customer database systems
Essential skills and A creative thinker, able to work flexibly on own initiative and
as a team player
Excellent oral and written communication skills
Excellent interpersonal skills
A natural aptitude for problem-solving.
A pleasant, helpful and pro-active attitude to work
Office administration experience
Experience of handling enquiries
Experience of organising and coordinating meetings
Special conditions Willingness to work occasional evenings and weekends
All Sing Up staff will:-
Work closely with each other so that all activity is integrated
Work closely with Sing Up colleagues based in partner offices
(Faber Music, The Sage Gateshead), recognising and
committing to our single set of goals and objectives
Help work towards a new Consortium business model that is
financially stable from 2012/13
Contribute to monitoring, evaluation and research
Advocate and promote Sing Up’s values and practices
Applied for: Membership Assistant – Sing Up
Deadline: The application deadline for the role is
5pm, 09 September 2011
Nationality: Email address:
Telephone (work): Telephone (home):
Are you subject to immigration Control? (Yes/No)
Are you free to remain and take up employment in the UK?
Current remuneration: (£)
Education and qualifications: (After age 14)
Dates (MM/YY) School, College or Qualifications/ Degree
University Date, Subject, Grade
Professional or technical qualifications and training
Name of professional Membership How did you Date (year)
organisation grade & become a
number member? (i.e.
Other Qualifications and Experience
Please use this page to describe how your knowledge and experience meet the requirements
of the job specification
What key strengths can you bring to this position?
Previous Posts Held Name & Address of Position Held, Nature of Work and
Given most recent first, Employer Reason for Leaving
I confirm that to the best of my knowledge the information given on this application is true
and correct and can be treated as part of any subsequent contract of employment. I also
understand that this role is considered to be a regulated position for which I need to apply for
an enhanced CRB disclosure, which will be subject to any employment offer.
Please give the names and addresses of two referees - one of which must be your
current/most recent employer.
Fax Number: Fax Number:
Email Address: Email Address:
Relationship to referee: Relationship to referee:
May references be requested before May references be requested before
interview? Yes No interview? Yes No
Youth Music is committed to developing policies to promote equality of opportunity across all
of our activities. Any information that you provide here will be anonymous, will not be used in
the selection process, and will only be used for the purpose of informing our internal review
and reporting to our funders Arts Council England.
Last Name: First Name:
Date of Birth: Gender:
Job Applied for: Where did you see it advertised:
Do you consider yourself to have a disability?
No Yes If yes, what is the nature of your disability?
Youth Music wishes to encourage suitably qualified people with disabilities to apply for jobs - all
information will be treated in confidence, but may be used to help us in identifying any
reasonable adjustments we can make to help you do this job.
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