State SHIP Telephone ABCRX Coalition Contacts Telephone
Alabama Alabama Department of 1-800-243-5463 _______ _______
Senior Services
Alaska Department. of Health and 1-800-478-6065 _______ _______
Senior Services (Alaska only)
907-269-3680
(National)
Arizona Arizona Aging and Adult 1-800-432-4040 Governor’s Office for 520-628-6582
Services Children Youth and Families
(Serves Cochise, Gila, Graham,
Greenlee, La Paz, Maricopa,
Mohave, Pima, Pinal, Santa Criz, and
Yuma Counties)
Arkansas Arkansas State Insurance 1-800-224-6330 Alzheimer’s Association 501-265-0027
Department
California Health Insurance Counseling 1-800-434-0222 City of Los Angeles Dept. of 213-252-3323
and Advocacy Program (CA only) Aging
(HICAP)/ California Dept. of Council on Aging – Orange 714-560-0424
Aging 916-231-5110 County
(National) San Bernadino County Dept of 909-891-3908
Aging and Adult Services
(Also serves Riverside County)
Consumer Center for Health, 877-734-3258
Education, and Advocacy of
the Legal Aide society of San
Diego
Senior Action Network 800-434-0222
(Serves San Francisco Bay area)
Colorado Colorado Division of 1-888-696-7213 Seniors, Inc. 303-894-7552
Insurance
Connecticut CHOICES/ Connecticut Dept. 1-800-994-9422 ____________ ________
of Social Services (CT only)
860-424-5245
(National)
Delaware ELDERinfo/ Delaware 1-800-336-9500 Action Alliance of Senior 800-577-0585
Insurance Department (Delaware only) Citizens
302-739-6266 (Serves New Castle county)
(National)
District of Health Insurance Counseling 202-739-0668 _____________ _________
Columbia Project (HICP)
Florida Serving Health Insurance 1-800-963-5337 Northeast Florida Agency on 904-777-2106
Needs of Elders (SHINE)/ Aging, Inc.
Florida Dept. of Elder Affairs (Serves Duval County)
Area agency on Aging of 407-228-1820
Central Florida, Inc.
(Serves Orange County)
Area Agency on Aging of 888-688-1211
Palm Beach/Treasure Coast
Inc.
(Serves Palm Beach County)
Area Agency on Aging of 727-570-9696
Pasco Pinellas
(Serves Pasco and Pinellas Counties)
West Central Florida Area 813-740-3888
Agency on Aging X514
(Serves Hillsborough County)
Georgia Georgia Cares/ Georgia 1-800-669-8387 Atlanta Regional Commission 800-669-8387
Division of Aging Services Area Agency on Aging
(Serves Cherokee, Clayton, Cobb,
De Kalb, Douglas, Fayette, Fulton,
Gwinnett, Henry, and Rockdale
Counties)
Guam Division of Senior Citizens/ 671-735-7399 ______________ _______
Dept. of Public Health and
Social Services
Hawaii SAGE Plus/ Hawaii Executive 1-888-875-9229 ______________ _______
Office on Aging
Idaho Senior Health Insurance 1-800-247-4422 ______________ _______
Benefits Advisors (SHIBA)/
Idaho Dept. of Insurance
Illinois Illinois Dept. of Insurance 1-800-548-9043 Northeastern IL Area Agency 800-528-2000
(Illinois Only) on Aging
(Serves Dupage, Grundy, Kane,
217-785-9021 Kankagee, Kendall, Lake, McHenry,
and Will Counties)
(National)
Darlene Lane Ferman _______
dlaneferman@cityofchicago.org
(Serves City of Chicago)
Suburban Area Agency on 800-789-0003
Aging
(Serves Cook County suburbs)
Area Agency on Aging for 800-252-2918
Lincolnland, Inc.
(Serves City of Springfield)
Area Agency on Aging of 800-326-3221
Southwestern Illinois
(Serves Bond, Clinton, Madison
Monroe, Randolph, St. Clair, and
Washington Counties)
Indiana Senior Health Insurance 1-800-452-4800 The Indiana Primary 317-630-0845
Information Program (SHIIP)/ Healthcare Association
Indiana Dept. of Insurance (IPHCA)
Iowa Senior Health Insurance 1-800-351-4664 Heritage Area Agency on 319-398-5559
Information Program (SHIIP)/ Aging
Iowa Insurance Division (Serves Benton, Cedar, Iowa,
Johnson, Jones, Linn, and
Washington Counties)
Kansas Kansas Dept. on Aging 1-800-498-3535 Sheperd’s Centers of America 816-753-7279
(Serves Johnson and Wyandotte
Counties)
Kentucky Office of Aging Services 1-877-293-7447 Green River Area 800-928-9094
Development District
(Serves Daviess, Hancock,
Henderson, McLean, Ohio, Union,
and Webster Counties)
Louisiana Senior Health Insurance 225-342-5301 Due to Hurricane Katrina, the ______
Information Program (SHIIP)/ New Orleans’ Coalition efforts
Louisiana Dept. of Insurance are temporarily on hold
Maine Maine Health Insurance 1-877-353-3771 Legal Services for the Elderly 877-353-3771
Counseling Program/ Bureau
of Elder and Adult Services
Maryland Dept. of Aging 1-800-243-3425 Baltimore City Commission on 410-396-4932
(MD only) Aging and Retirement
Education (CARE)
410-767-1100 (Serves Baltimore City)
(National)
Massachusetts Serving Health Information 1-800-243-4636 Ecu-Healthcare 413-663-8711
Needs of Elders (SHINE)/ (Serves Berkshire County)
Executive Office of Elder Franklin County Home Care 413-773-5555
Affairs (Serves Franklin County)
Hillstown Community Health 413-253-4284
Center
(Serves Hampden and Hampshire
Counties)
Franklin Community Action 413-774-7034
Corps
(Serves Western Worchester County)
Action for Boston Community 888-489-7744
Development, Inc.
Michigan Medicare/ Medicaid 1-800-803-7174 Detroit Area Agency on Aging 313-446-4444
Assistance Project (MMAP) (Serves Lapeer, Macomb, Monroe,
Oakland, St. Clair and Wayne
counties)
Region IIIA Area Agency on 269-373-5173
Aging
(Serving Kalamazoo County)
Minnesota Consumer Information 1-800-333-2433 Minnesota Senior Federation 651-645-0261
Assistance and Advocacy
Team/ Minnesota Dept. of
Human Services
Mississippi MS Insurance Counseling and 1-800-948-3090 Mississippi Dept. of Human 601-359-4836
Assistance Program (MICAP)/ Services
MS Division of Aging and
Adult Services
Missouri Community Leaders Assisting 1-800-390-3330 Sheperd’s Centers of America 816-753-7279
Insured of Missouri (CLAIM) (Serving Clay, Jackson, and Platte
Counties)
Area Agency on Aging of 800-326-3221
Southwestern Illinois
(Serving Franklin, Jefferson, St.
Charles, St. Louis city, and St. Louis
county)
Montana State Health Insurance 1-800-332-2272 Missoula Aging Services 406-728-7682
Counseling Program (SHIC)/ (Serving Missoula and Ravalli
State Office on Aging Counties)
Nebraska NICA/ Dept. of Insurance 1-800-234-7119 _____________ _____
Nevada Nevada Division of Aging 1-800-307-4444 _______________ ______
New Division of Elderly and Adult 1-800-351-1888 New Hampshire Legal 603-668-2900
Hampshire Services Assistance X210
New Jersey Division of Senior Aging and 1-877-222-3737 Action Alliance of Senior 800- 577-0585
Community Services Citizens
(Serving Burlington, Camden, and
Gloucester Counties)
New Mexico HIBAC/ New Mexico State 1-800-432-2080 _______________ _______
Agency on Aging
New York Health Insurance Information 1-800-333-4114 Nassau County Dept. of Senior 516-227-8957
Counseling and Assistance Citizen Affairs
Program (HIICAP)/ New York (Serving Nassau and Suffolk
State Office for the Aging Counties)
Medicare Rights Center 800-333-4114
(Serving Bronx, Brooklyn, Kings,
Manhattan, Queens, Richmond, and
Staten Island)
North SHIIP/ North Carolina Dept. 1-800-443-9354 Dept. of Health and Human 919-850-2715
Carolina of Insurance (NC only) Services/ Office of Minority
Health and Health disparities
919-733-0111 (Serving City of Raleigh, City of
(national) Winston-Salem, Craven, Greene,
Jones, Lenior, Martin, Wayne
Counties)
North Dakota SHIC/ North Dakota Insurance 1-800-247-0560 _______________ ______
Dept.
Ohio OSHIP/ Ohio Dept. of 1-800-686-1578 Cleveland Dept. of Aging 866-885-1650
Insurance (Serving Ashtabula, Cuyahoga,
Geauga, Lake, Lorain, and Medina
Counties)
Area Office on Aging of 800-472-7299
Northwestern OH
(Serving Defiance, Erie, Fulton,
Henry, Lucas, Ottawa, Paulding,
Sandusky, Williams, and Wood
Counties)
Ohio Association of Second 800-648-1176
Harvest Foodbanks
Oklahoma SHICP/ Oklahoma Insurance 1-800-763-2828 LIFE Senior Services, Inc. 866-664-9009
Dept. (OK only)
405-521-6628
(National)
Oregon SHIBA/ Oregon Division of 1-800-722-4134 Clackamas County Social 503-655-8427
Insurance (Oregon only) Services
(Serving Clackamas, Multnomah,
503-947-7984 and Washington Counties)
(National)
Pennsylvania APPRISE/ PA Dept. of Aging 1-800-783-7067 Action Alliance of Senior 800-577-0585
Citizens
(Serving Bucks, Chester, Delaware,
Montgomery, and Philadelphia
Counties)
Lackawanna County Area 570-963-6740
Agency on Aging X2401
(Serving Lackawanna, Luzerne, and
Wyoming Counties)
Puerto Rico Governor’s Office of Elderly Affairs 1-877-725-4300 ______________ ______
Rhode Island Rhode Island Dept. of Elderly 401-462-0524 Rhode Island Dept. of Elderly 401-462-0524
Affairs Affairs
South I-CARE/ South Carolina Dept 1-800-868-9095 Lower Savannah Council of 866-845-1550
Carolina of Health and Human Services Governments
(Serving Aiken, Allendale, Bamber,
Barnwell, Calhoun, Lower Savannah,
and Orangeburg Counties)
Santee-Lynches Regional 800-948-1042
Council of Governments
(Serving Clarendon, Kershaw, Lee,
Santee-Lynches, Sumter Counties)
South Dakota SHIINE/ Center for Active 1-800-536-8197 ____________ _____
Generations
Tennessee TN Commission on Aging and 1-877-801-0044 Knoxville-Knox County 865-524-2786
Disability Community Action Committee
Office on Aging
(Serving Grainger, Jefferson, Knox,
Knoxville, and Union Counties)
Texas HICAP/ Texas Dept. of Aging 1-800-252-9240 Dallas Area Agency on Aging 800-548-1873
(Serving Dallas County)
Better Business Bureau 877-468-9222
Education Foundation
(Serving Austin, Brazoria, Colorado,
Fort Bend, Galveston, Harris,
Matagorda, Montgomery, Waller,
and Wharton Counties)
Alamo Area Development 210-362-5307
Corp.
(Serving Atascosa, Bandera, Bexar,
Comal, Kendall, and Wilson
Counties)
US Virgin VI SHIP 340-772-7368 ______________ _______
Islands (St. Croix)
340-714-4354
(St. Thomas)
Utah HIIP/ Utah Division of Aging 1-800-541-7735 Salt Lake County Aging 801-468-2483
and Adult Services Services
(Serves Salt Lake County)
Vermont Northeastern Vermont Area 1-800-642-5119 ______________ ______
Agency on Aging
Virginia VICAP/ Dept. for the Aging 1-800-552-3402 Senior Services of 757-461-9481
Southeastern VA
(Serves City of Chesapeake, City of
Franklin, City of Norfolk, City of
Portsmouth, City of Suffolk, City of
Virginia Beach, Isle of Wight
County, and Southampton County)
Washington SHIBA/ Washington State 1-800-397-4422 Clackamas County Social 503-655-8427
Office of the Insurance Services
Commissioner (Serves Clark and Oregon Counties)
Aging and Disability Services 206-684-0699
(Serves King and Snohomish
Counties)
West Virginia SHINE/ West Virginia Bureau 877-987-4463 West Virginia Primary Care 304-346-0032
of Senior Services Association
Wisconsin Elderly Benefits Specialist 1-800-242-1060 ______________ ______
Bureau of Aging and Long
term Benefits
Wyoming WYSHIIP 1-800-856-4398 ______________ ______