Kern Business Information Technology Services
"IT's About Helping People!"
Computer Support ∙ Networks ∙ IT Services ∙ Virus Removal ∙ Smart phones
Kern Business Information Technology Services
Phone: 661.871.8769 Toll Free: 1.888.869.8064 Web: www.kernbits.com
Computer Support & IT Managed Services
For Business, Office, and Home
Kern Business Information Technology Services, KernBITS, is a Managed Services Provider offering IT
Support Services to businesses. We provide you with the flexibility of allowing you to transfer and
alleviate yourself of the day-to-day management, related tasks and duties that come along with owning
and operating a business which uses personal computers, printers, software, computer networks,
phones and more to our company. Essentially, we help you run your business with our expertise!
Kern Business Information Technology Services range from Computer Repair and Support, Web and
Email, Firewall, and (NAS) Network Attached Storage Servers to Web Analytics, Help Desk and IT support
software utilizing the power of free Open Source software. Our goal is to help you save money by
lowering your companies total cost of ownership, (or TCO) for your Information Technology
investments. By doing so, KernBITS strives to be the central component for all your computer related
and business needs.
Open Source
Some have coined Open Source software, such as Linux, the "wave of the future" simply because the
software it is free to download, install and requires no license fees to use. With the economy in such
turmoil, small businesses and organizations like yours need alternatives to expensive software and
hardware solutions. Open Source software is the answer to your problems.
For example, instead of buying expensive web server software or a costly hardware firewall device, we
can install an alternative Open Source solution on old computer hardware using equipment that you
may already have laying around your home or office. We then are able to install, configure and
implement a powerful, fully functional and secure web, firewall or NAS Server. With Linux and the
power of Open Source, your small business can be up and running in no time at all with the security,
speed, flexibility and reliability that you need for a fraction of the cost!
Our mission is to provide your company or organization with low cost and economical IT solutions which
can help your business to grow (as opposed to companies who just want to sell you products) by using
software that implements Open Source technologies which are more stable, secure and cost far less
than traditional products on the market.
Kern Business Information Technology Services
Phone: 661.871.8769 Toll Free: 1.888.869.8064 Web: www.kernbits.com
Computer Support
No more waiting hours, days or weeks for a technician to arrive at your doorstep! Whether you're the
owner, president , CEO or an employee who has a problem or question about your computer or
software such as Microsoft Office, Windows, Adobe or accessing the Internet, we can help in a matter of
minutes with our high tech, state of the art, computerized Help Desk and IT support system.
Are you purchasing new computers for your office or business? Need help managing existing equipment
or have questions or problems with your computers? Then we are here help! We offer a simple, low cost
alternative to hiring full time, dedicated computer support technicians and IT staff for your business or
company.
KernBITS offers 4 simple and easy ways to get computer support: via telephone, email, live chat or on
site.
• Telephone: Get access to reliable and professional computer support technicians instantly by
calling us on the telephone and the best part is, it's a local phone call! No more calling toll free
numbers and speaking to technicians from another country who don't understand what you're
trying to say and need. Give us a call at 661.871.8769
• Email: You also have instant access to our support system by sending us a quick email detailing
your problem. Our email system will instantly log your issue, generate a ticket and expedite your
problem to one of our knowledgeable technicians. You can even track the status of your issue
via our web site portal. Just send an email to HelpDesk@kernbits.com
• Live Chat: Want one on one live technical support right from your computer? Visit our website
and chat with a technician who can help you resolve your computer related issue from the
comfort of your home, office, laptop or desktop computer instantly. Simply go to
http://www.kernbits.com and click "Live Chat".
• On Site: It's rare but it does happen. Sometimes your issue can not be resolved over the
telephone, through email or via our live chat system. When this is the case, we will send a
knowledgeable and professional computer support technician to your home, office or business
to resolve the issue. Our technicians are friendly and eager to assist so that your business
continues to run like a well oiled machine.
Kern Business Information Technology Services
Phone: 661.871.8769 Toll Free: 1.888.869.8064 Web: www.kernbits.com
Services
KernBITS Managed IT Services offers complete computer support and protection for you and your entire
organization. Services range from antivirus protection (to help keep your computers and data safe), to
help desk support (to answer all your computer related questions and problems), computer repair,
installation, support, networks, monitoring and more. With
KernBITS you get the following:
• Virus Protection and Removal
• Professional IT Support
• Computer Network Expertise
• PC Repair and Support
• Local, Friendly Service
• Free Software
Free Software!
That's right! KernBITS offers our customers free software utilizing the power of Open Source! What is
Open Source software? Simply put, it's software which is free to use. Open Source offers enhanced
security, robust flexibility and is able to be changed or modified to meet the goals and needs of an
organization. Who uses it? Large companies such as IBM, Sun, Apple and even governments have opted
to implement and use Open Source technologies as a means to lower their operating costs. Shouldn't
you?
Why pay for expensive computer software? KernBITS offers the very best software and applications for
your business! What makes us different from others is that we never ask or expect you to purchase
costly computer software or hardware to get the job done. We've done extensive research, testing and
troubleshooting to find some of the best products on the market to help you succeed and grow at
home, work, or in the office.
Some of the software we offer ranges from:
• Ad Serving
• Antivirus/Spyware/Malware/Adware Protection*
• Mail Servers with Email Collaboration
• Firewall Protection
• Network Attached Storage (NAS)
• Office Productivity
• Social Networking
• Web Analytics
• Web & Email Servers
*Some products are free for home and personal use only.
Kern Business Information Technology Services
Phone: 661.871.8769 Toll Free: 1.888.869.8064 Web: www.kernbits.com
Networks
Does your home, office, business or organization
need to connect one or more computers to
devices such as another computer, printers, web
or email server? Having your own computer
network can allow you or your users the ability to
play music, access files on another computer or
back up data to a central location. You can also
connect a printer, scanner or fax machine to
another computer on your network and access it
from your personal computer. Other people on
your network can access these services as well.
A network can be a mix of Windows, Linux or
Macintosh computers all running seamlessly! In a
client/server network, one or more computers
(known as Servers) can be used to "serve" or
distribute services to other computers (known as
clients). The advantage of having a network is that
security protocols can be implemented to manage
and enforce user compliance. For example, in
order for a person (or a user) to access certain
computers, files or folders, they must be given
permission to do so. These is commonly known as
credentials. These credentials usually consist of a
username and password. If the user does not
provide the correct information or credentials,
they are not permitted to access the network.
Kern Business Information Technology Services
Phone: 661.871.8769 Toll Free: 1.888.869.8064 Web: www.kernbits.com
Network Attached Storage (NAS)
Centralize your company's important files and documents
with ease. A NAS is a computer system with a set of hard
drives directly connected to your network. It allows your
users to access, save and store files and data on those drives.
KernBITS uses the popular open-source solution called
FreeNAS to provide your users with a seamless and easy way
to access and utilize important company information. Our
NAS solution is fully customizable and provides redundant
data protection and storage known as RAID (redundant arrays
of inexpensive disks). This means that if one of your hard
disks fails, users can still access their files and data on the
server until the drives are replaced.
Some common features of are:
• SMB/CIFS using Samba
• AFP (AppleTalk)
• NFS
• FTP
• TFTP
• RSYNC
• Unison
• SCP (SSH)
• iSCSI
• Bittorent Client
• UpnP Server
• iTunes/DAAP Server
• Webserver
Kern Business Information Technology Services
Phone: 661.871.8769 Toll Free: 1.888.869.8064 Web: www.kernbits.com
pfSense Firewall
Keep intruders out and protect your network from the
internet with a Firewall! A Firewall blocks all
unauthorized inbound and/or outbound traffic to and
from your computer network. Firewalls are typically
placed in between the public internet and your private
intranet (local network) which houses your companies
servers and personal computers.
We provide the following:
• Firewall - stop unauthorized communication
on a computer network.
• State table - inspects and keeps track of
information and connections traveling on a
network.
• Network Address Translation (NAT) - hide IP
addresses on your network from public traffic
on the Internet.
• Redundancy - provide fault tolerance when
one network interface or connection fails, the
secondary will take over.
• Load Balancing - spread the workload of a
server or computer over multiple servers or
computers to increase system resources and
throughput on your network.
• VPN - Virtual private network which allows
your users to connect to networks, servers,
files and services via the internet. They are
able to work from home or anywhere they can
get a internet connection using a laptop of
desktop computer.
• IPsec - Internet protocol security for allowing
access to a computer network and encrypting
your data and information.
Kern Business Information Technology Services
Phone: 661.871.8769 Toll Free: 1.888.869.8064 Web: www.kernbits.com
• OpenVPN - Open source VPN used in conjunction with key's, Certificate Authorities or
usernames/passwords.
• PPTP - Point-to-Point Tunneling Protocol used to create VPN's or virtual private networks.
• PPPoE - Point-to-Point Protocol over Ethernet is used to encapsulate Point-to-Point protocol
frames within Ethernet frames.
• Reporting and Monitoring - Get information on CPU utilization, total throughput, firewall states,
throughput for all of your interfaces and WAN interface gateway(s) response times).
• Dynamic DNS - Don't have your own static IP address but you have a domain name? No
problem! Fully compatible with major DDNS (Dynamic DNS) clients.
• Captive Portal - Allows a web browser to be a source of authentication before getting onto the
internet. Perfect for Wi-Fi hotspot vendors and companies. Can also be used to control who has
access to your internet connection (such as users in apartments, hotels, businesses and places
with RJ-45 or Ethernet jacks) DHCP Server and Relay - Also compatible with your DHCP Server
and relays.
OpenX Ad Serving
Looking for a fast and flexible digital advertisement solution for
your business? Our ad server solution can help you make money
and bring in extra income to your website whether it's from direct
sales or networks like Google Adsense.
Antivirus/Spyware/Malware/Adware Protection
Keeping your computer data, files and information safe is crucial in the Information
Technology Age. That's why KernBITS provides the very best to protect your home,
work, office or business from intruders who try to compromise the integrity of your
data. We offer free solutions to keep you protected 24hrs per day/7 days a week.
Kern Business Information Technology Services
Phone: 661.871.8769 Toll Free: 1.888.869.8064 Web: www.kernbits.com
Email and Collaboration
The leader in open source email and collaboration. Get email, contacts,
shared calendars and more all in one place!
• Zimbra Collaboration Suite: Features email, calendars and collaboration, desktop sync, mobile
sync and more!
• Email - Allows email tagging, conversation views and fast search.
• Calendars & Collaboration - Group scheduling and free-busy times, easily share files, documents,
folders, calendars, contacts.
• Desktop Sync - Use any email client like Microsoft Outlook, Mozilla Thunderbird or maximize
productivity with Zimbra Desktop.
• Mobile Sync - Over-the-air sync to iPhone, Blackberry Smartphone and use ZCS with any mobile
web browser.
Office Productivity
OpenOffice.org: Great software. Easy to use
and it's free! Why pay more for Word processing,
spreadsheet, email and more? With the power of
open source software, office productivity software
is just a point, click and download away!
With OpenOffice.og, you get free, easy to use great
software for business or personal use.
OpenOffice.org is free to download, install and run
on as many computer system as you wish without
paying a single dime! OpenOffice.org can be used
by anyone, anywhere, any time. Whether you work in the private sector, schools, administration
business or personal use it's absolutely free!
OpenOffice.org comes with:
• Text File Editing
• Word Processing
• Spreadsheet Creator
• Slideshow Application
• Database Creation
• Drawing Application
• Formula Maker
Kern Business Information Technology Services
Phone: 661.871.8769 Toll Free: 1.888.869.8064 Web: www.kernbits.com
OpenOffice.org: writer.odt for Word Processing
OpenOffice.org Writer has everything you would expect from a modern, fully equipped word processor
or desktop publisher: powerful features like AutoCorrect, AutoComplete, AutoFormat, Styles and
Formatting, Text Frames and Linking, Tables of Contents, Indexing, Bibliographical References,
Illustrations, Tables, and other objects.
OpenOffice.org Writer is simple enough for a quick memo, powerful and stable enough to create
complete books with lots of graphics, headings etc.
Kern Business Information Technology Services
Phone: 661.871.8769 Toll Free: 1.888.869.8064 Web: www.kernbits.com
OpenOffice.org: impress.odp Slide Show Application
OpenOffice.org Impress is a truly outstanding tool for creating effective multimedia presentations. Your
presentations will stand out with 2D and 3D clip art, fontworks, special effects, animation, and high-
impact drawing tools. A multi-pane view puts all the tools at your fingertips, and you can 'park' your
most commonly used drawing tools around your screen ready for single-click access. Share your work in
many ways: not only pdf, but also html and Flash.
Get your message across with OpenOffice.org Impress.
Kern Business Information Technology Services
Phone: 661.871.8769 Toll Free: 1.888.869.8064 Web: www.kernbits.com
OpenOffice.org: calc.ods Spreadsheet Creator
OpenOffice.org Calc is the spreadsheet you've always wanted. Newcomers find it intuitive and easy to
learn; professional data miners and number crunchers will appreciate the comprehensive range of
powerful features including Advanced DataPilot technology, Natural language formulas, an Intelligent
Sum Button, a comprehensive range of advanced spreadsheet functions, Styles and Formatting, and a
Scenario Manager for "what ifs".
Kern Business Information Technology Services
Phone: 661.871.8769 Toll Free: 1.888.869.8064 Web: www.kernbits.com
OpenOffice.org: draw.odg for Drawing Applications
OpenOffice.org Draw anything from a quick sketch to a complex plan. Draw gives you the tools to
communicate with graphics and diagrams. Manipulate objects, rotate in two or three dimensions; use
sophisticated rendering to create photorealistic images. Smart connectors make short work of
flowcharts, organization charts, network diagrams, etc. Styles - a common OpenOffice.org feature - help
you control your work easily and precisely in Draw.
A OpenOffice.org Draw image is worth a thousand words!
Kern Business Information Technology Services
Phone: 661.871.8769 Toll Free: 1.888.869.8064 Web: www.kernbits.com
OpenOffice.org: base.odb for Database Creator
OpenOffice.org Base enables you to manipulate database data seamlessly within OpenOffice.org 3.
Create and modify tables, forms, queries, and reports, either using your own database or Base's own
built-in HSQL database engine. Base offers a choice of using Wizards, Design Views, or SQL Views for
beginners, intermediate, and advanced users.
Access your databases easily with OpenOffice.org Base.
Kern Business Information Technology Services
Phone: 661.871.8769 Toll Free: 1.888.869.8064 Web: www.kernbits.com
Social Networking
Best community social networking software ever!
With Dolphin by Boonex, everything you need is
included! It's the only all-in-one software package for
creating your own social network, web-community or
dating site. All modules, players, chat, messenger and
apps are included. Plus, it's all open-source which means
it and free!
Video, Audio, Photos, Chat, Messenger, Groups,
Blogs and More
BoonEx Dolphin is known for its unrivaled set of
features, which now includes all BoonEx Flash Apps, such
as Multi-user Video Chat, Video Messenger, Forum,
Video Recorder, Shoutbox, Web Presence, Whiteboards,
Video Player, Music Player and even Desktop App for
your site members. Dolphin works perfectly for online
dating sites, virtual clubs, social networks, customer
communities, niche and local community sites. Dolphin
is the only true all-in-one package, so you don’t have to shop for other scripts to run a full-featured
social community site.
With Dolphin Community Software you get:
• Create your own community site!
• Online dating software, social networking software and an advanced CMS - all in one, all finely
tuned.
• Open source. Open community. Open borders.
• Forums, Photos, Video, Music, Blogs, Polls, Events, Groups, Chat, Messenger, Boards, Design
Templates and Languages!
• Energize your community site with the world's coolest audio/video communication and
multimedia apps
• Mind-blowing video chat for your community
• Live Private Talk With Video Streaming
• Video Player + Video Recorder
• Music Player, WhiteBoards, Shoutbox, Presence and Desktop App
• Mobile
Kern Business Information Technology Services
Phone: 661.871.8769 Toll Free: 1.888.869.8064 Web: www.kernbits.com
Piwik Web Analytics
Know your customers and where they are coming from. Piwik is an
open source (GPL licensed) real time web analytics software program. It
provides you with detailed reports on your website visitors: the search
engines and keywords they used, the language they speak, your
popular pages… and so much more.
Kern Business Information Technology Services
Phone: 661.871.8769 Toll Free: 1.888.869.8064 Web: www.kernbits.com
ISPConfig CPanel
Host websites and email for your company and client's.
ISPConfig is an open source hosting control panel for Linux and
is licensed under BSD license.
Managed Services
• Httpd (virtual hosts, domain and IP based)
• FTP
• Bind (A, CNAME, MX and SPF Records)
• POP3 Auto-Responder
• MySQL client-databases
• Webalizer statistics
• Harddisk quota
• Mail-Quota
• Traffic limits
• IP-addresses
• SSL
• SSI
• Shell-access
• Mailscanner (Antivirus)
• Firewall
Kern Business Information Technology Services
Phone: 661.871.8769 Toll Free: 1.888.869.8064 Web: www.kernbits.com
Smart Phones: Blackberrys, iPhones and Droids. Oh My!
Does your organization or company have smart phones and need help setting up and configuring them
for email, calendar, contacts and more? No problem! We've got you covered. KernBITS can help you,
your employees, or your family get and stay connected.
Kern Business ITS: IT's All About Helping People!
Kern Business ITS offers everything you need and want. We provide you with simple IT and Computer
Support solutions for any and everyone whether you have simple computer support needs or a more
complex scenario, we can help! Our IT services are perfect for the home, small office and small business
users who are looking for simple, yet inexpensive, low cost and professional computer services. Plus we
offer full, local support and provide free software for all your needs! What could be better than that? At
Kern Business ITS, IT's all about helping people.
Get started today!
Kern Business Information Technology Services
Phone: 661.871.8769 Toll Free: 1.888.869.8064 Web: www.kernbits.com