Docstoc

Tender - Comp - KUL 16.11.11

Document Sample
Tender - Comp - KUL 16.11.11 Powered By Docstoc
					                                    AIR INDIA LIMITED

                                                    Tender No.GH/Comp/KUL/056

       TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur)

                                       TENDER DOCUMENT

M/s._________________
_____________________
_____________________

Dear Handling Agent,

Sub:    Comprehensive Handling at Kuala Lumpur International Airport, Malaysia,

Air India Limited, solely at its discretion desires to award Contract for providing Comprehensive
Ground Handling for its flights and Air India Express (IX coded) flights at Kuala Lumpur
International Airport, Malaysia (KUL). As an authorized handling agent, we invite you to
submit your offer for handling Air India flights and Air India Express (IX coded) flights in the
format provided at Kuala Lumpur. Please note that you should offer the services for which you
are the Authorized/Licensed Handling Agent by the Competent Authority.

You are requested to submit your 'Sealed Offer' on or before Tuesday December 06, 2011, by
1400 hours in the office of Country Manager, Air India Limited, Kuala Lumpur,
Malaysia mailing address: Level 2, Wisma Paradise, 63, Jalan Ampang, Kualalumpur -
50450.

Response received after the due date, time and incomplete response are liable to be rejected.

Following Annexure are enclosed with this Tender Document.

a)     Annex I -      Air India Express‟s current schedule of operations at Kuala Lumpur.
b)     Annex II-      Resource requirement, Procedures and
                       Service Standards expected.
c)     Annex III -    Proposed Service Level Agreement (SLA)
d)     Annex IV-      Air India‟s Service requirements as per
                       IATA AHM 810, 2008 Version.
e)     Annex V-       Handling Company profile.
f)     Annex VI-      Commercial offer.


Your offer should be in “Two Separate Sealed Envelopes” as given below:


ENVELOPE – 1:          “Handling Company Profile – GH”

Please provide information regarding your Handling Company in general and your capability to
provide offered handling services at Kuala Lumpur in particular. Your response must reply
points mentioned in Annex IV of this Tender document. In this response please specify the
services you intend to offer. “PLEASE DO NOT QUOTE RATES IN THIS ENVELOPE.”



                                                1
                                   AIR INDIA LIMITED

                                                   Tender No.GH/Comp/KUL/056

      TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur)


ENVELOPE – 2:         “COMMERCIAL OFFER – GH”

Air India‟s requirement of services as per IATA AHM 810, 2008 version is specified in Annex
IV. Please also refer Annex II for Air India‟s resource requirements, the procedures to be
followed and the Service Standards expected and to be met for flight handling. Please submit
your quotation meeting the requirements of Annex II & IV and meeting all the terms and
conditions in the format given in Annex V of this Tender document.

It may please be noted that, both the sealed envelopes must be clearly super-scribed as stated
above and submitted before the due date. Responses received after the due date, time and
incomplete response are liable to be disqualified. AIR INDIA LIMIED reserves the right to
accept or reject any bids and/or cancel the tender process at its own discretion.


The offers received will be opened on Wednesday, December 07, 2011 at 1100 hours in the
office of the Country Manager-Malaysia in the presence of those bidders who are interested to be
present. Initially the technical offers (Envelop 1) will be opened. Subsequently the commercial
offers (Envelop 2) will be opened if possible for those bidders who meet Air India requirements
technically under Annex V.


If you require any clarifications, please contact:
Mr Patrick Xavier, Country Manager-Malaysia, Air India Limited, Address: Level 2, Wisma
Paradise, 63, Jalan Ampang, Kualalumpur -50450.

TEL: 603-20725055 E-MAIL: kulcoic00@yahoo.co.uk

Regards,
Mr. Patrick Xavier
Country Manager-Malaysia
Air India Limited,
Kuala Lumpur




                                               2
                                     AIR INDIA LIMITED

                                                   Tender No.GH/Comp/KUL/056

        TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur)

                                                                                  ANNEX – I

AIR INDIA EXPRESS FLIGHT SCHEDULE EFFECTIVE WINTER-2011 AT
KUL


                 DAYS            FLGHT NO               A/C TYPE              TIME
                   Daily         IX621               B737-800         0730/0850


NOTE:

        1. The Schedule provided above is for Season Winter - 2011 effective 28th
           November 2011. It may be clearly noted that Schedules are subject to change
           and intimation of the same will be provided with reasonable notice.
        2. Any changes in schedule with reasonable notice will not be a ground for
           seeking any price escalation by Handling Company.


        3.     A/C configuration:        (Subject to change without notice)
                     Passengers                         ULD Configuration\
                     F       J           Y              Pallet Container

        B737-800           00   00       185
        A319               00   08       114
        A320               00   20       125
        A321               00   20       152

        A330-200           00   24       255          04         14
        B 777-200LR        08   35       195          04         18
        B777-300 ER        04   35       303          06         24
        B 787              12   49       211          04         18

Note:          Aircraft type and configuration - subject to change without notice.




                                               3
                                 AIR INDIA LIMITED

                                                Tender No.GH/Comp/KUL/056

      TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur)
                                                                                        ANNEX – II

   RESOURCE REQUIREMENTS AND SERVICE STANDARDS EXPECTED

1. PASSENGER HANDLING - RESOURCE REQUIREMENTS
   S.No.              Particulars            Description

   1. No. of counters F/J/Y                  01F/02J/5Y class, subject to booked load.
   2. No. of counters for ticketing/         01
      excess baggage/cashier
   3. Opening of counters                   03 hrs before STD
   4. Closing of counters                   45 mins before ETD for First/
                                            Executive class
                                            D-1 hr for economy class
   5. Boarding to commence                  45 mins prior to ETD
   6. Overall Supervision                   01 Supervisor for Arrival and Departure.
   7. Floor Walkers                         02 Staff for 4 hours each.
   8. Pre-flight Planning, Loading instructions - 01 staff for 4 hrs.
       Trim, Service (coupon) control, etc.
   9. Load sheet / flight document          to be delivered to Aircraft 30 minutes
                                            before ETD. 1 staff for 4 hours.
   10. Arrival activity & Customer area     Minimum 03staff+1 lead for 3 hrs each to
                                            assist Passengers and mishandled baggage.
                                            (At least one staff fluent in Hindi)
   11. Handling of UM‟s/DEPU/VIP etc 2 staff for 3 hours each.
   12 Dedicated staff for Mishandled        1 staff for 8 hour
                        Baggage
   13 Liaison Agent for Ramp                 1 staff for 3 hours

1.1 Service Standards & Procedures for Passenger Handling

The staff will carry out the duties as given below following the procedures as given:

          Courteous and efficient services with a smile are most important parameters
           for    quality of service to the Passenger.
          Extra care must be taken and all possible assistance must be provided to
           elderly passengers, physically challenged, ladies with children, UNMs and
           VIPs/CIPs.
          Agents will ensure that excess and /or oversized hand baggage is not allowed
           and gate withdrawal of such bags must be avoided.




                                            4
                                 AIR INDIA LIMITED

                                                 Tender No.GH/Comp/KUL/056

      TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur)
          Liaison Agent will monitor Check In activity, close counters in time and
           release containers from baggage room for timely closing A/C holds and
           ensuring on time departures.
          Liaison Agent will also monitor and ensure interline connection of baggage,
           destination wise loading plan for baggage, and compliance with baggage
           reconciliation.
          All passengers must be on board at least 15 minutes before departure.
          In case of passenger gate no show; timely action must be taken to off load his
           baggage to avoid delay to flight departure.
          Agents knowing Hindi or any other Indian language will be preferred
          All agents should have a minimum qualification of High School completed.
          Air India may choose to provide its own Indian uniform for the staff at
           appropriate time. Till then the Handling Agent will provide them with their
           uniforms.
          Air India will provide initial training on AI specific systems and procedures
           by deputing an instructor. The Handling Agent will depute max number of
           staff to undergo the training and will absorb the staff cost for training. If the
           Handling Agent wants additional training for their staff due to high turnover
           within a period of two years, the HA will agree to pay for all training Cost to
           AI.
          Monitoring customer service at check-in line, to assist first/executive class
           passengers with their baggage and for retrieving heavy/odd size/cabin
           restricted hand baggage at the boarding gate and tagging them for loading in
           Security Container/Bulk.

In addition to the above, the following services must be carried out:

          Before opening of Counters, Flight briefing / special instructions to be
           attended by Check-in staff, passenger handling staff.
          Baggage reconciliation will be carried out in accordance with the carrier‟s
           security procedures in the baggage make-up area/designated area in co-
           ordination with Security before the loading process.
          The Carrier will perform periodical Audits to ensure that the Handling
           Company complies with all Regulations, and Air India quality standards.
          At all times, while rendering the Ground Handling services, safety procedures
           should not be compromised.
          The Handling Company will comply with the IATA, ICAO and local
           regulations.
          Periodic Review meetings will be held between the Carrier and the Handling
           Agent to review the quality of service provided by the Handling Company and
           discuss any modifications if required.




                                             5
                                 AIR INDIA LIMITED

                                                 Tender No.GH/Comp/KUL/056

      TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur)
           The Handling Agent shall make all possible efforts to overcome deficiencies
            in standards of service brought to their notice during the flight handling
            activities, within a reasonable time frame.
           In case of delayed arrival of the flight, the Handling Company shall endeavor
            to reduce the ground time to 01hour in order to make up the delay.
           Handling Company will ensure deploying trained and authorised staff to carry
            out various functions under the contract.
           The number of check-in counters shall be as specified by the Carrier in the
            Resource requirement in order to avoid large queues of passengers and to
            ensure passenger check-in time.
           Handling Company will ensure that Carrier‟s logo, Signage‟s, flight details
            and other notices as specified from time to time, by the Carrier are properly
            displayed at the Check-in counters and Boarding gates.
           Assist transit passengers on arrival and provide necessary information and
            documentation, check-in and smooth transfer of passengers to the connecting
            carrier.
           If Lounge Service is provided then the lounge should be well dressed and
            presentable as per standard arrangement, passengers should be greeted and
            assisted with their personal gear, offered a seat and drink/snacks with a smile.
            If the use of Business Centre is available it should be extended and accurate
            information on boarding time, gate and delay if any should be provided.
           Prepare document in advance for mishandled baggage upon receipt of
            message from the previous station and provide necessary assistance. [Raising
            of PIRs and creation of files in World Tracer System with follow up for 07
            days.]
           Loading of baggage and cargo should be as per given load plan. GHA must
            take appropriate action for handling priority baggage, cargo and mail.
            Handling Company will maintain a <<flight folder>> for a period of at least
            180 days. The file will include the final load-sheet with remarks and
            signatures, the balance chart if done manually, any last minute changes and
            the loading report duly signed along with the load message received and sent
            for a particular flight.

2. RAMP HANDLING

  2.1          Resources Requirement:

       01 dedicated Supervisor with radio for coordination with baggage room and
        check in counters. To be available to cover the duration of flight handling.
       06 Ramp Agents well trained for Eqpt. Operation, Ramp Safety and baggage
        Handling, ULDs restraining and locking.
       3 or 4 minimum baggage handlers for delivery of Arrival Baggage to
        be available A-10 mts. till last bag delivered.


                                             6
                               AIR INDIA LIMITED

                                              Tender No.GH/Comp/KUL/056

    TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur)
     01 dedicated Lead in baggage room with radio for coordination with Check in
      counters, Interline Agency and Ramp. To be available from D-4 hrs. till
      Departure.
     05 Baggage Room Agents for loading departure baggage destination wise
      containers as per given loading plan. To be available from D-4 hrs till Departure

2.2     Ramp procedures and Service Levels

     Ramp Equipment and manpower must be positioned on the Ramp before Arrival-
      10 minutes. Arrival Baggage Delivery First/ Executive class Baggage within 10
      minutes of Arrival and Last Bag with in 40 minutes of Arrival. The timings of
      first and last bag on the belt to be maintained and submitted to the Airport
      Manager on a daily basis.
     All the Ramp Staff must be trained for Safety, DGR handling and duly authorized
      for operating the type of Ramp equipment being operated from the training
      division of the handling agency, records to be made available on request.
     Ramp Supervisor to sign and return the loading sheet certifying, “Loading has
      been carried out as per given loading plan.”
     All arriving Cargo must be sent to Cargo ware House within 60 minutes of
      Arrival and Departing Cargo to be brought under the aircraft, under security
      escort, D-60.
     Sr. nos. of Arriving and Departing ULDs must be recorded on the loading sheet.
      All ULDs at the Terminal must be placed secured at designated place and any
      excess nos. should be shifted to AI cargo warehouse.
     Last Baggage must be released from baggage room by D-30 mts.
     Loading on A/C to be complete and holds closed by D-10 mts.
     Departing baggage should be loaded destination wise as per given plan and
      “mixed can” loading not to exceed ONE can per flight unless agreed by AI in
      certain situations.
     Handling Agent will submit for each flight 1) Baggage Room Report-containing
      the list of names with timings of the staff allocated in the Arrival and Departure
      baggage rooms and report of any deviation in loading of baggage and 2) Ramp
      Handling Report- giving names and timings of staff allocated on ramp along with
      Cans numbers on offloading and loading plan, duly signed by ramp supervisor.
     F/J class baggage if loaded in any other can for some reason, must be reported on
      loading sheet.
     The staff in the bag room will remove the baggage stubs from the baggage being
      loaded in the ULD on the respective BRS chart to facilitate BRS or alternatively
      the staff to carry out scanning of the baggage tags as per local procedure.
     Baggage Room Supervisor will ensure handling over baggs received after closing
      of flight, for safe custody with baggage services.
     Transfer of cargo & mail from aircraft to ware house & vice- versa




                                          7
                                AIR INDIA LIMITED

                                               Tender No.GH/Comp/KUL/056

       TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur)



      After off-loading of the aircraft the inbound cargo pallet and containers to be
       taken to AI Cargo handling Agent Warehouse. The departure cargo will also be
       picked up from the Cargo Terminal to the aircraft for loading well in time.
      Postal Mail will be offloaded from the aircraft and delivered to the postal
       authorities/or cargo warehouse under acknowledgement.
      All staff to be permanent staff of handling agency and to be in proper uniform
      Trained staff with proper authorization for driving/operating flight handling
       equipment with authorization certificate from approved agency and qualified to
       operate in plane ULD loading system.
      In case of „in plane‟ system not working, sufficient staff to be deployed to carry
       out unloading/loading activity manually.

      Baggage Delivery (First bag/last bag)        First Baggage - 10 minutes for F/J
                                                    Class Passenger from ATA.
                                                    Last Baggage- 40 minutes from ATA

      Positioning of GS Equipment & Staff          10 minutes before ETA.

      Closure of holds                             D-10 minutes

      Ramp supervision                             01 dedicated supervisor.

      ULD Inventory                                01 dedicated staff.



3. SECURITY REQUIREMENT - All handling agency staff must follow Air India‟s
   security requirements and procedures.




                                           8
                                 AIR INDIA LIMITED

                                                Tender No.GH/Comp/KUL/056

      TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur)

                                                                              ANNEX-III
                       SERVICE LEVEL AGREEMENT
Attachment to Annex B ___________. (The Annex II -Regarding resource requirement
forms part of this SLA)
This SLA is made between the representatives of Air India Limited (The Carrier) and
______________________________ (the Service Provider) at the location KUL
concerning service delivery standards for the ground handling services contracted
between the two parties.
The Service Provider is aware that the delivery of service standards shall not compromise
safety of procedures.
The service elements outlined below are general and are based on prevailing industry
standards. They can be extended/reduced or added to as agreed between the parties
considering factors such as facilities available, infrastructure, type of aircraft operated
etc. at the respective locations.

                                                     TARGET SERVICE LEVELS
   1.GENERAL

       1.1     On Time Performance
               - Departures on STD/ETD                              100%

   2.PASSENGER HANDLING

       2.1     Counters to be opened STD minus – 3 hrs.
               (to adapt as per station requirement)                100%
       2.4     Check In discrepancies maximum                       Nil
       2.5     Instances of Baggage left behind attributable to
               Handling Agent                                       NIL

   3.RAMP
      3.1 Baggage delivery
          First bag within 10 mts.                                  100%
          Last bag within 40 mts.                                   100%
      3.2 Incident involving A/C damage.                            NIL
      3.3 ULD inventory - weekly                                    100%




                                            9
                               AIR INDIA LIMITED

                                               Tender No.GH/Comp/KUL/056

   TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur)

5.POSITIONAL REQUIREMENTS & PENALTY APPLICABLE

A) Dedicated manpower in various areas of handling to ensure follows norms:

Service                      Requirement                Penalty per flt if not complied

a) Counter opening           3 hrs before STD                            $ 100
b) Container/Belt loader     2 container loaders and/or belt
                             Loader within 1 min. of arrival             $ 100
c) Baggage delivery          First baggage on belt
                             10 mins after arrival                       $ 100
                             Last Baggage 40 min of arrival              $ 100
                             2 Baggage handler in customs                $ 50
d) Cargo/Mail delivery       Inbound all cargo/mail delivered to
                             Warehouse within 60 mts of chocks ON        $ 100
                             Outbound- positioned 60 mts prior to STD $100
e) Supervisor                1 Supervisor each under aircraft & bag room $ 100
f) Delays caused by          upto 15 mts                                 $ 100
   Handling Agent            16 mts to 30 mts                            $ 250
                             31 mts to 60 mts                            $ 500
                             Above 60 mts                                $ 750
g) Delayed provision of      within 20 mins of request                   $ 50
   Equipment on hardstand
h) Any discrepancy not                                                    $ 50
   covered above
i) Statistics             As per requirement                            $ 50
j) Short provisioning of As per Norms                      As per hourly man-hour rate
    Manpower


    Signed the                                     Signed the

     At                                            At

    for and behalf of                              for and behalf of Air India Ltd.
    "the Service Provider"                         "the Carrier"



      by                                           by




                                          10
                                 AIR INDIA LIMITED

                                                  Tender No.GH/Comp/KUL/056

      TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur)


                                                                                 ANNEX - IV

COMPREHENSIVE HANDLING SERVICES REQUIRED BY AIR INDIA AS
PER IATA AHM 810, 2008 VERSION.



Section 1:    1.1.2, 1.1.3, 1.1.4
               1.2.1, 1.2.2, 1.2.3, 1.2.4, 1.2.5, 1.2.6
              1.3.1, 1.3.2, 1.3.3, 1.3.4, 1.3.5, 1.3.6, 1.3.7, 1.3.8
Section 2:    2.1.1, 2.1.2, 2.1.3, 2.1.4, 2.1.5, 2.1.6, 2.1.7, 2.1.8, 2.1.9, 2.1.10
              2.2.1, 2.2.2, 2.2.3, 2.2.4, 2.2.5(Air India documents to be used for issuance
              of EBT and MCO‟s), 2.2.6, 2.2.7, 2.2.8, 2.2.9, 2.2.10(AI stationery to be
              used), 2.2.11, 2.2.12, 2.2.13, 2.2.14,
              2.3.2, 2.3.3
Section 3:    3.1.1, 3.1.2, 3.1.3, 3.1.4, 3.1.5, 3.1.6, 3.1.7, 3.1.8
              3.2.1, 3.3.1, 3.3.2(a),(f-safety cones), 3.3.3 (Upto 2 hrs), 3.4.1(R/R)
              3.6.1, 3.6.2, 3.6.3, 3.6.4, 3.6.5, 3.6.6, 3.6.7, 3.6.8, 3.6.10
              3.7.1(R/R) 3.8.1, 3.9.1(a), 3.9.2(b), 3.9.3(a),(one push back including
              Tow Bar).
              3.11.1, 3.11.2, 3.11.3(from inside), 3.11.5, 3.11.6, 3.11.7, 3.11.8, 3.11.9,
              3.11.10, 3.12.1, 3.13.1,
Section 4:    4.1.1, 4.1.2(1)
              4.2.1, 4.2.2
              4.3.1, 4.3.2
              4.4.1, 4.4.2, 4.4.3, 4.4.4, 4.4.5, 4.4.7, 4.4.8, 4.6.1(a)
              4.9.1, 4.9.2, 4.9.3, 4.9.4, 4.9.5, 4.9.6(a), 4.9.7.

Section 5 :   5.1.1, 5.1.2, 5.1.3, 5.1.4, 5.1.5, 5.1.6
              5.2.1, 5.2.2, 5.2.3, 5.2.4
              5.3.1, 5.3.2, 5.3.3(for 72hrs), 5.3.4(a), 5.3.5
              5.4.1, 5.4.2, 5.4.3
              5.5.1, 5.5.2, 5.5.3, 5.5.4, 5.5.5, 5.5.6
              5.6.1, 5.6.2, 5.6.3, 5.6.4
              5.7.1, 5.7.2, 5.7.3, 5.7.4(a), 5.7.5. 5.7.6, 5.7.7, 5.7.8, 5.7.9, 5.7.10,
Section 6:    6.2.1(a,c)(1), 6.2.2(a)
              6.3.2,
              6.3.3, 6.3.4, 6.3.5, 6.7.1
Section 7:    7.1.1(a), 7.1.2(b), 7.1.3(b)(2), 7.1.4(a)


                                             11
                               AIR INDIA LIMITED

                                              Tender No.GH/Comp/KUL/056

     TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur)

Note:-1) Under service section 2.1.7 services, are required to be provided for “Handle
Lost found" as per mutually agreed procedure which is as follows.
a) Prepare PIR and Unclaimed bags Report
b) Enter Data in World Tracer
c) Update World Tracer files
d) Arrange for delivery of delayed bags to passenger and handle communication with
passenger




                                         12
                                 AIR INDIA LIMITED

                                                Tender No.GH/Comp/KUL/056

      TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur)

                                                                               ANNEX - V

                            HANDLING COMPANY PROFILE
Please furnish following information and other relevant information pertaining to your Handling
Company in general and your facility and capability at Kuala Lumpur International Airport,
Kuala Lumpur (KUL) in particular covering following:
1) Name, Address, Contact Telephone number, Fax number, e-mail address etc.
2) Brief resume of Handling Company specifying capabilities for providing various handling
   services to different aircraft at Kuala Lumpur in particular.
3) Please specify the services you are offering from the following in this tender and confirm
   that you are Authorised/Licensed Handling Agent at Kuala Lumpur Int'l Airport for the
   services with reference.
       (i) Passenger     (ii) Ramp (iii) Cargo
4) Please give brief description of resources held at Kuala Lumpur International Airport & the
   date since when providing handling services at Kuala Lumpur Int'l Airport.
       a)     Manpower       :      No of skilled personnel, unskilled workmen,
                                    Supervisory, Managerial etc working with you on your
                                    payroll.
       b)     Assets         :      Offices, workshop facility etc.
       c)     Equipment      :      Number of GS Equipment held in each type like
                                    Step Ladder, Hi-Loaders, Transporters, Conveyors etc.
                                    Number of simultaneous flights you can handle at KUL.
                                    Number of flights that you will be required to handle
                                    when AI flights are on ground - Please specify Day-wise
                                    position giving flight details.
5) Experience as Handling Agent and the number of airlines handled at present at Kuala
   Lumpur International Airport giving following information.
       Name of         Services         Type of        Frequency  Type/Name of
       Airlines        Provided         Aircraft                  DCS handled




                                           13
                                 AIR INDIA LIMITED

                                                 Tender No.GH/Comp/KUL/056

      TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur)
6) Please confirm that you will be in a position to handle AI/IX flights in AI's own
   computerized SDCS through CUTE.

7) Necessary Carrier specific Training including Load & Trim, Carriers SDCS, etc. as decided
   by the Carrier will be provided for which no reimbursement will be made to the Handling
   Agent by the Carrier for Deputing their staff to undergo the same.

8) Please advise Handling Company‟s approx. Financial turnover annually - by way of
   providing ground handling service at Kuala Lumpur International Airport.
9) Contact person for this tender with contact address, telephone No, email etc.

10) Please confirm that you comply with all requirements under IATA/ICAO, local laws/rules
    related with safety, Labour, Airports Authority and any other applicable regulations.
11) Please confirm that resources, procedures and service standards as per Annex II will be met
    and that a Service Level Agreement will be discussed and entered into. In case of non-
    compliance, penalty clause to be discussed and agreed upon.

12) Liability & Indemnity and Standard Termination clause as per article 8 and 11 of IATA
    SGHA April 2008 version must be acceptable to you. Please confirm.

13) Please confirm handling of diversionary flights at agreed locations.

14) Please specify the Lead-Time for commencement to provide services, if the contract
    is awarded to you.

15) The Handling Company will be deemed technically qualified based on the evaluation
    criteria given below, for which the minimum qualifying points will be 10. The
    commercial offer of only technically suitable parties will be opened.
EVALUATION CRITERIA
A. Minimum points to be obtained to qualify for the final Evaluation process is Ten (10).
B. The term “Ground Handling Services” means services meeting all requirement as in
   Annex IV of this of „IATA SGHA (January 2008).

S.No. REQUIREMENT GRADING (in Points)
i. Number of years in the business of providing Ground Handling services for Passenger
flights.

Less than 3 years – 0 points.
3 to 5 years –     1 point



                                            14
                                  AIR INDIA LIMITED

                                                Tender No.GH/Comp/KUL/056

      TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur)
6 to 9 years –    3 points
10 years & above – 5 points
ii. Number of airports where you have Ground Handling set up.
One airport – 1 point
2 to 5 airports - 2 points
6 to 9 airports - 3 points
iii. Total number of client airlines to which you are providing Ground Handling services
at the airports of your operation.
Less than 03 client – 0 points.
03 to 05 clients – 1 point
06 to 10 clients – 2 points
11 to 15 clients – 3 points
16 to 20 clients – 4 points
21 & more clients – 5 points

iv. Please provide maximum numbers of flights handled by you during the year 2010-11
at any single airport of your operation. Indicate the name of the airport.

Less than Five Hundred (500) flights – 0 points
500 – 1000 flts. – 1 point
1001 -2000 flts. – 2 points
2001 -3000 flts. – 3 points
3001 -5000 flts – 4 points
5001 & above – 5 points

v. Number of flights handled at the same time (bunching of flights)

Less than 02 flights – 0 points
02 – 04 flights – 1 point
05 - 09 flights – 2 points
10 - 15 flights – 3 points
16 -20 flights – 4 points
21 & above – 5 points

vi. Number of Accreditations / Certifications/Approvals for Ground Handling services
held by you.
One – 1 point
Two – 2 points
Three – 3 points
Four – 4 points
Five – 5 points
& above



                                           15
                              AIR INDIA LIMITED

                                             Tender No.GH/Comp/KUL/056

     TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur)

vii. The Annual Turnover in Ground Handling Business in USD
less than 5 million – 0 points
5 to 10 millions - 1 point
More than 10 upto 15 millions - 2 points
Above 15 millions – 3 points

Response to be signed by Authorized Signatory with company Seal


16) PLEASE DO NOT QUOTE PRICE IN RESPONSE TO THIS ANNEXURE.




                                        16
                                AIR INDIA LIMITED

                                                 Tender No.GH/Comp/KUL/056

      TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur)
                                                                            ANNEX - VI
                                    COMMERCIAL OFFER

Your quotation must cover following points:

Quotation for providing services as per service requirements listed in Annex IV for
respective services and meeting the resources required /Procedures and service standards
as in Annexure II. for Turnaround flight.

Please note, your quotation must be in the form of Annex B, simplified version of
IATA SGHA April 2008, with the Rates as in the following format.

       1.1.1   A) Flight Handling

                                                                       Rates in USD
                                                         Per Turnaround Per Turnaround
        Type of Aircraft            Services offered
                                                         (120 minutes)   (More than 120 m
                                                                         minutes)
        A319/A320/A321/B737 Passenger + Ramp
                            Cargo
        A330/B777-200/B787  Passenger + Ramp
                            Cargo
        B777-300/B747       Passenger + Ramp
                            Cargo

   B) Please also furnish the list of charges for additional ground equipment like
   Ground Power Unit, Air Conditioning Unit, Air Starter Unit, Step Ladder etc. Rates
   in USD per hour use.

   C) CUTE charges if any:                 USD

   D) Additional man-hour rate
                                        Normal                   Overtime
   Customer Agent
   Ramp Agent
   Ramp Supervisor
   Lead agent
   E) Diversionary Handling at agreed locations:

       Type of Aircraft               Rate with change of load      Rate without change of load
       A319/A320/A321/B737
       A330/B777/B787




                                            17
                               AIR INDIA LIMITED

                                                Tender No.GH/Comp/KUL/056

      TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur)
1.    Please specify, handling charge that shall be applicable for Handling
      Technical/Diversionary flight, where there will be no change of load for commercial
      purpose.
2.    Please specify any conditions, limitations, restrictions, surcharges, and levies, royalties
      that may be applicable on the quoted prices
3.    Please specify services you intend to subcontract if any with details of subcontractors.

4.    Please confirm that no additional charge will be levied to AI for handling flights during
      nights, holidays, off days or for overnight stay.
5.    Please confirm that no charge for flight cancellations where the Carrier gives notice
      within 06 Hrs of STD.
6.    Please note, acceptance of Liability & Indemnity and Termination clause with 60 days
      notice on either side as per article 8 and 11 of IATA SGHA 2008 version is a must &
      pre-requisite for the tender.
7.    Please note that no Escalation in Handling Charges will be Acceptable in case of
      Change in Schedule of Operations.
8.    No Overtime will be payable if flight departure is delayed after schedule departure. No
      overtime will be paid if the flight is arriving late within the scheduled arrival &
      departure time.
9.    The payment will be made locally on a monthly basis within 30 days from date of
      receipt of invoice.
10.   Please quote for a 3-year contract and specify if rates applicable will be firm for 3 year.
11.   The following para to be included in the GHA, which is mandatory.
         "It is expressly understood and agreed by and between (the corporation) and
      Air India Limited (the Indian PSU) that Air India Limited (the Indian PSU) is
      entering into this agreement solely on its own behalf and not on behalf of any
      other person or entity. In particular it is expressly understood and agreed that the
      Government of India is not a party to this agreement and has no liabilities,
      obligations or rights hereunder. It is expressly understood and agreed that Air
      India Limited (Indian PSU) is an independent legal entity with power and
      authority to enter into contracts solely in its own behalf under the applicable laws
      of India and general principles of Contract Law. The (Corporation) expressly
      agrees, acknowledges and understands that Air India Limited (the Indian PSU) is
      not an agent, representative or delegate of the Government of India. It is further
      understood and agreed that the Government of India is not and shall not be liable
      for any acts, omissions, commissions, breaches or other wrongs arising out of the
      contract. Accordingly, (Corporation) hereby expressly waives, releases and
      forgoes any and all actions or claims, including cross claims, impleader claims or
      counter claims against the Government of India arising out of this contract and
      covenant not to suit the Government of India as to any manner, claim, cause of
      action or things whatsoever arising of or under this agreement.




                                           18
                                AIR INDIA LIMITED

                                                Tender No.GH/Comp/KUL/056

      TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur)
12.    Please confirm whether above is acceptable to you and you agree to include in the
       GHA to be executed. This is our mandatory legal requirement. Therefore, it forms
       the part of the GHA.

13.    Please respond and confirm point-wise that you agree to the terms as specified in
       this Annex-V and submit in a sealed envelope.

14.    Air India is committed to fostering the most ethical and corruption free business
       environment. Air India values its relationships with all Counterparts and deals
       with them in a fair and transparent manner.


We confirm that the resource requirements and service standards as specified in Annexure-II
will be met in full.




                                                              Signature of Authorised Signatory
                                                                     With Company Seal




                                           19

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:9
posted:11/25/2011
language:English
pages:19