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AIR INDIA LIMITED Tender No.GH/Comp/KUL/056 TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur) TENDER DOCUMENT M/s._________________ _____________________ _____________________ Dear Handling Agent, Sub: Comprehensive Handling at Kuala Lumpur International Airport, Malaysia, Air India Limited, solely at its discretion desires to award Contract for providing Comprehensive Ground Handling for its flights and Air India Express (IX coded) flights at Kuala Lumpur International Airport, Malaysia (KUL). As an authorized handling agent, we invite you to submit your offer for handling Air India flights and Air India Express (IX coded) flights in the format provided at Kuala Lumpur. Please note that you should offer the services for which you are the Authorized/Licensed Handling Agent by the Competent Authority. You are requested to submit your 'Sealed Offer' on or before Tuesday December 06, 2011, by 1400 hours in the office of Country Manager, Air India Limited, Kuala Lumpur, Malaysia mailing address: Level 2, Wisma Paradise, 63, Jalan Ampang, Kualalumpur - 50450. Response received after the due date, time and incomplete response are liable to be rejected. Following Annexure are enclosed with this Tender Document. a) Annex I - Air India Express‟s current schedule of operations at Kuala Lumpur. b) Annex II- Resource requirement, Procedures and Service Standards expected. c) Annex III - Proposed Service Level Agreement (SLA) d) Annex IV- Air India‟s Service requirements as per IATA AHM 810, 2008 Version. e) Annex V- Handling Company profile. f) Annex VI- Commercial offer. Your offer should be in “Two Separate Sealed Envelopes” as given below: ENVELOPE – 1: “Handling Company Profile – GH” Please provide information regarding your Handling Company in general and your capability to provide offered handling services at Kuala Lumpur in particular. Your response must reply points mentioned in Annex IV of this Tender document. In this response please specify the services you intend to offer. “PLEASE DO NOT QUOTE RATES IN THIS ENVELOPE.” 1 AIR INDIA LIMITED Tender No.GH/Comp/KUL/056 TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur) ENVELOPE – 2: “COMMERCIAL OFFER – GH” Air India‟s requirement of services as per IATA AHM 810, 2008 version is specified in Annex IV. Please also refer Annex II for Air India‟s resource requirements, the procedures to be followed and the Service Standards expected and to be met for flight handling. Please submit your quotation meeting the requirements of Annex II & IV and meeting all the terms and conditions in the format given in Annex V of this Tender document. It may please be noted that, both the sealed envelopes must be clearly super-scribed as stated above and submitted before the due date. Responses received after the due date, time and incomplete response are liable to be disqualified. AIR INDIA LIMIED reserves the right to accept or reject any bids and/or cancel the tender process at its own discretion. The offers received will be opened on Wednesday, December 07, 2011 at 1100 hours in the office of the Country Manager-Malaysia in the presence of those bidders who are interested to be present. Initially the technical offers (Envelop 1) will be opened. Subsequently the commercial offers (Envelop 2) will be opened if possible for those bidders who meet Air India requirements technically under Annex V. If you require any clarifications, please contact: Mr Patrick Xavier, Country Manager-Malaysia, Air India Limited, Address: Level 2, Wisma Paradise, 63, Jalan Ampang, Kualalumpur -50450. TEL: 603-20725055 E-MAIL: firstname.lastname@example.org Regards, Mr. Patrick Xavier Country Manager-Malaysia Air India Limited, Kuala Lumpur 2 AIR INDIA LIMITED Tender No.GH/Comp/KUL/056 TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur) ANNEX – I AIR INDIA EXPRESS FLIGHT SCHEDULE EFFECTIVE WINTER-2011 AT KUL DAYS FLGHT NO A/C TYPE TIME Daily IX621 B737-800 0730/0850 NOTE: 1. The Schedule provided above is for Season Winter - 2011 effective 28th November 2011. It may be clearly noted that Schedules are subject to change and intimation of the same will be provided with reasonable notice. 2. Any changes in schedule with reasonable notice will not be a ground for seeking any price escalation by Handling Company. 3. A/C configuration: (Subject to change without notice) Passengers ULD Configuration\ F J Y Pallet Container B737-800 00 00 185 A319 00 08 114 A320 00 20 125 A321 00 20 152 A330-200 00 24 255 04 14 B 777-200LR 08 35 195 04 18 B777-300 ER 04 35 303 06 24 B 787 12 49 211 04 18 Note: Aircraft type and configuration - subject to change without notice. 3 AIR INDIA LIMITED Tender No.GH/Comp/KUL/056 TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur) ANNEX – II RESOURCE REQUIREMENTS AND SERVICE STANDARDS EXPECTED 1. PASSENGER HANDLING - RESOURCE REQUIREMENTS S.No. Particulars Description 1. No. of counters F/J/Y 01F/02J/5Y class, subject to booked load. 2. No. of counters for ticketing/ 01 excess baggage/cashier 3. Opening of counters 03 hrs before STD 4. Closing of counters 45 mins before ETD for First/ Executive class D-1 hr for economy class 5. Boarding to commence 45 mins prior to ETD 6. Overall Supervision 01 Supervisor for Arrival and Departure. 7. Floor Walkers 02 Staff for 4 hours each. 8. Pre-flight Planning, Loading instructions - 01 staff for 4 hrs. Trim, Service (coupon) control, etc. 9. Load sheet / flight document to be delivered to Aircraft 30 minutes before ETD. 1 staff for 4 hours. 10. Arrival activity & Customer area Minimum 03staff+1 lead for 3 hrs each to assist Passengers and mishandled baggage. (At least one staff fluent in Hindi) 11. Handling of UM‟s/DEPU/VIP etc 2 staff for 3 hours each. 12 Dedicated staff for Mishandled 1 staff for 8 hour Baggage 13 Liaison Agent for Ramp 1 staff for 3 hours 1.1 Service Standards & Procedures for Passenger Handling The staff will carry out the duties as given below following the procedures as given: Courteous and efficient services with a smile are most important parameters for quality of service to the Passenger. Extra care must be taken and all possible assistance must be provided to elderly passengers, physically challenged, ladies with children, UNMs and VIPs/CIPs. Agents will ensure that excess and /or oversized hand baggage is not allowed and gate withdrawal of such bags must be avoided. 4 AIR INDIA LIMITED Tender No.GH/Comp/KUL/056 TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur) Liaison Agent will monitor Check In activity, close counters in time and release containers from baggage room for timely closing A/C holds and ensuring on time departures. Liaison Agent will also monitor and ensure interline connection of baggage, destination wise loading plan for baggage, and compliance with baggage reconciliation. All passengers must be on board at least 15 minutes before departure. In case of passenger gate no show; timely action must be taken to off load his baggage to avoid delay to flight departure. Agents knowing Hindi or any other Indian language will be preferred All agents should have a minimum qualification of High School completed. Air India may choose to provide its own Indian uniform for the staff at appropriate time. Till then the Handling Agent will provide them with their uniforms. Air India will provide initial training on AI specific systems and procedures by deputing an instructor. The Handling Agent will depute max number of staff to undergo the training and will absorb the staff cost for training. If the Handling Agent wants additional training for their staff due to high turnover within a period of two years, the HA will agree to pay for all training Cost to AI. Monitoring customer service at check-in line, to assist first/executive class passengers with their baggage and for retrieving heavy/odd size/cabin restricted hand baggage at the boarding gate and tagging them for loading in Security Container/Bulk. In addition to the above, the following services must be carried out: Before opening of Counters, Flight briefing / special instructions to be attended by Check-in staff, passenger handling staff. Baggage reconciliation will be carried out in accordance with the carrier‟s security procedures in the baggage make-up area/designated area in co- ordination with Security before the loading process. The Carrier will perform periodical Audits to ensure that the Handling Company complies with all Regulations, and Air India quality standards. At all times, while rendering the Ground Handling services, safety procedures should not be compromised. The Handling Company will comply with the IATA, ICAO and local regulations. Periodic Review meetings will be held between the Carrier and the Handling Agent to review the quality of service provided by the Handling Company and discuss any modifications if required. 5 AIR INDIA LIMITED Tender No.GH/Comp/KUL/056 TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur) The Handling Agent shall make all possible efforts to overcome deficiencies in standards of service brought to their notice during the flight handling activities, within a reasonable time frame. In case of delayed arrival of the flight, the Handling Company shall endeavor to reduce the ground time to 01hour in order to make up the delay. Handling Company will ensure deploying trained and authorised staff to carry out various functions under the contract. The number of check-in counters shall be as specified by the Carrier in the Resource requirement in order to avoid large queues of passengers and to ensure passenger check-in time. Handling Company will ensure that Carrier‟s logo, Signage‟s, flight details and other notices as specified from time to time, by the Carrier are properly displayed at the Check-in counters and Boarding gates. Assist transit passengers on arrival and provide necessary information and documentation, check-in and smooth transfer of passengers to the connecting carrier. If Lounge Service is provided then the lounge should be well dressed and presentable as per standard arrangement, passengers should be greeted and assisted with their personal gear, offered a seat and drink/snacks with a smile. If the use of Business Centre is available it should be extended and accurate information on boarding time, gate and delay if any should be provided. Prepare document in advance for mishandled baggage upon receipt of message from the previous station and provide necessary assistance. [Raising of PIRs and creation of files in World Tracer System with follow up for 07 days.] Loading of baggage and cargo should be as per given load plan. GHA must take appropriate action for handling priority baggage, cargo and mail. Handling Company will maintain a <<flight folder>> for a period of at least 180 days. The file will include the final load-sheet with remarks and signatures, the balance chart if done manually, any last minute changes and the loading report duly signed along with the load message received and sent for a particular flight. 2. RAMP HANDLING 2.1 Resources Requirement: 01 dedicated Supervisor with radio for coordination with baggage room and check in counters. To be available to cover the duration of flight handling. 06 Ramp Agents well trained for Eqpt. Operation, Ramp Safety and baggage Handling, ULDs restraining and locking. 3 or 4 minimum baggage handlers for delivery of Arrival Baggage to be available A-10 mts. till last bag delivered. 6 AIR INDIA LIMITED Tender No.GH/Comp/KUL/056 TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur) 01 dedicated Lead in baggage room with radio for coordination with Check in counters, Interline Agency and Ramp. To be available from D-4 hrs. till Departure. 05 Baggage Room Agents for loading departure baggage destination wise containers as per given loading plan. To be available from D-4 hrs till Departure 2.2 Ramp procedures and Service Levels Ramp Equipment and manpower must be positioned on the Ramp before Arrival- 10 minutes. Arrival Baggage Delivery First/ Executive class Baggage within 10 minutes of Arrival and Last Bag with in 40 minutes of Arrival. The timings of first and last bag on the belt to be maintained and submitted to the Airport Manager on a daily basis. All the Ramp Staff must be trained for Safety, DGR handling and duly authorized for operating the type of Ramp equipment being operated from the training division of the handling agency, records to be made available on request. Ramp Supervisor to sign and return the loading sheet certifying, “Loading has been carried out as per given loading plan.” All arriving Cargo must be sent to Cargo ware House within 60 minutes of Arrival and Departing Cargo to be brought under the aircraft, under security escort, D-60. Sr. nos. of Arriving and Departing ULDs must be recorded on the loading sheet. All ULDs at the Terminal must be placed secured at designated place and any excess nos. should be shifted to AI cargo warehouse. Last Baggage must be released from baggage room by D-30 mts. Loading on A/C to be complete and holds closed by D-10 mts. Departing baggage should be loaded destination wise as per given plan and “mixed can” loading not to exceed ONE can per flight unless agreed by AI in certain situations. Handling Agent will submit for each flight 1) Baggage Room Report-containing the list of names with timings of the staff allocated in the Arrival and Departure baggage rooms and report of any deviation in loading of baggage and 2) Ramp Handling Report- giving names and timings of staff allocated on ramp along with Cans numbers on offloading and loading plan, duly signed by ramp supervisor. F/J class baggage if loaded in any other can for some reason, must be reported on loading sheet. The staff in the bag room will remove the baggage stubs from the baggage being loaded in the ULD on the respective BRS chart to facilitate BRS or alternatively the staff to carry out scanning of the baggage tags as per local procedure. Baggage Room Supervisor will ensure handling over baggs received after closing of flight, for safe custody with baggage services. Transfer of cargo & mail from aircraft to ware house & vice- versa 7 AIR INDIA LIMITED Tender No.GH/Comp/KUL/056 TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur) After off-loading of the aircraft the inbound cargo pallet and containers to be taken to AI Cargo handling Agent Warehouse. The departure cargo will also be picked up from the Cargo Terminal to the aircraft for loading well in time. Postal Mail will be offloaded from the aircraft and delivered to the postal authorities/or cargo warehouse under acknowledgement. All staff to be permanent staff of handling agency and to be in proper uniform Trained staff with proper authorization for driving/operating flight handling equipment with authorization certificate from approved agency and qualified to operate in plane ULD loading system. In case of „in plane‟ system not working, sufficient staff to be deployed to carry out unloading/loading activity manually. Baggage Delivery (First bag/last bag) First Baggage - 10 minutes for F/J Class Passenger from ATA. Last Baggage- 40 minutes from ATA Positioning of GS Equipment & Staff 10 minutes before ETA. Closure of holds D-10 minutes Ramp supervision 01 dedicated supervisor. ULD Inventory 01 dedicated staff. 3. SECURITY REQUIREMENT - All handling agency staff must follow Air India‟s security requirements and procedures. 8 AIR INDIA LIMITED Tender No.GH/Comp/KUL/056 TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur) ANNEX-III SERVICE LEVEL AGREEMENT Attachment to Annex B ___________. (The Annex II -Regarding resource requirement forms part of this SLA) This SLA is made between the representatives of Air India Limited (The Carrier) and ______________________________ (the Service Provider) at the location KUL concerning service delivery standards for the ground handling services contracted between the two parties. The Service Provider is aware that the delivery of service standards shall not compromise safety of procedures. The service elements outlined below are general and are based on prevailing industry standards. They can be extended/reduced or added to as agreed between the parties considering factors such as facilities available, infrastructure, type of aircraft operated etc. at the respective locations. TARGET SERVICE LEVELS 1.GENERAL 1.1 On Time Performance - Departures on STD/ETD 100% 2.PASSENGER HANDLING 2.1 Counters to be opened STD minus – 3 hrs. (to adapt as per station requirement) 100% 2.4 Check In discrepancies maximum Nil 2.5 Instances of Baggage left behind attributable to Handling Agent NIL 3.RAMP 3.1 Baggage delivery First bag within 10 mts. 100% Last bag within 40 mts. 100% 3.2 Incident involving A/C damage. NIL 3.3 ULD inventory - weekly 100% 9 AIR INDIA LIMITED Tender No.GH/Comp/KUL/056 TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur) 5.POSITIONAL REQUIREMENTS & PENALTY APPLICABLE A) Dedicated manpower in various areas of handling to ensure follows norms: Service Requirement Penalty per flt if not complied a) Counter opening 3 hrs before STD $ 100 b) Container/Belt loader 2 container loaders and/or belt Loader within 1 min. of arrival $ 100 c) Baggage delivery First baggage on belt 10 mins after arrival $ 100 Last Baggage 40 min of arrival $ 100 2 Baggage handler in customs $ 50 d) Cargo/Mail delivery Inbound all cargo/mail delivered to Warehouse within 60 mts of chocks ON $ 100 Outbound- positioned 60 mts prior to STD $100 e) Supervisor 1 Supervisor each under aircraft & bag room $ 100 f) Delays caused by upto 15 mts $ 100 Handling Agent 16 mts to 30 mts $ 250 31 mts to 60 mts $ 500 Above 60 mts $ 750 g) Delayed provision of within 20 mins of request $ 50 Equipment on hardstand h) Any discrepancy not $ 50 covered above i) Statistics As per requirement $ 50 j) Short provisioning of As per Norms As per hourly man-hour rate Manpower Signed the Signed the At At for and behalf of for and behalf of Air India Ltd. "the Service Provider" "the Carrier" by by 10 AIR INDIA LIMITED Tender No.GH/Comp/KUL/056 TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur) ANNEX - IV COMPREHENSIVE HANDLING SERVICES REQUIRED BY AIR INDIA AS PER IATA AHM 810, 2008 VERSION. Section 1: 1.1.2, 1.1.3, 1.1.4 1.2.1, 1.2.2, 1.2.3, 1.2.4, 1.2.5, 1.2.6 1.3.1, 1.3.2, 1.3.3, 1.3.4, 1.3.5, 1.3.6, 1.3.7, 1.3.8 Section 2: 2.1.1, 2.1.2, 2.1.3, 2.1.4, 2.1.5, 2.1.6, 2.1.7, 2.1.8, 2.1.9, 2.1.10 2.2.1, 2.2.2, 2.2.3, 2.2.4, 2.2.5(Air India documents to be used for issuance of EBT and MCO‟s), 2.2.6, 2.2.7, 2.2.8, 2.2.9, 2.2.10(AI stationery to be used), 2.2.11, 2.2.12, 2.2.13, 2.2.14, 2.3.2, 2.3.3 Section 3: 3.1.1, 3.1.2, 3.1.3, 3.1.4, 3.1.5, 3.1.6, 3.1.7, 3.1.8 3.2.1, 3.3.1, 3.3.2(a),(f-safety cones), 3.3.3 (Upto 2 hrs), 3.4.1(R/R) 3.6.1, 3.6.2, 3.6.3, 3.6.4, 3.6.5, 3.6.6, 3.6.7, 3.6.8, 3.6.10 3.7.1(R/R) 3.8.1, 3.9.1(a), 3.9.2(b), 3.9.3(a),(one push back including Tow Bar). 3.11.1, 3.11.2, 3.11.3(from inside), 3.11.5, 3.11.6, 3.11.7, 3.11.8, 3.11.9, 3.11.10, 3.12.1, 3.13.1, Section 4: 4.1.1, 4.1.2(1) 4.2.1, 4.2.2 4.3.1, 4.3.2 4.4.1, 4.4.2, 4.4.3, 4.4.4, 4.4.5, 4.4.7, 4.4.8, 4.6.1(a) 4.9.1, 4.9.2, 4.9.3, 4.9.4, 4.9.5, 4.9.6(a), 4.9.7. Section 5 : 5.1.1, 5.1.2, 5.1.3, 5.1.4, 5.1.5, 5.1.6 5.2.1, 5.2.2, 5.2.3, 5.2.4 5.3.1, 5.3.2, 5.3.3(for 72hrs), 5.3.4(a), 5.3.5 5.4.1, 5.4.2, 5.4.3 5.5.1, 5.5.2, 5.5.3, 5.5.4, 5.5.5, 5.5.6 5.6.1, 5.6.2, 5.6.3, 5.6.4 5.7.1, 5.7.2, 5.7.3, 5.7.4(a), 5.7.5. 5.7.6, 5.7.7, 5.7.8, 5.7.9, 5.7.10, Section 6: 6.2.1(a,c)(1), 6.2.2(a) 6.3.2, 6.3.3, 6.3.4, 6.3.5, 6.7.1 Section 7: 7.1.1(a), 7.1.2(b), 7.1.3(b)(2), 7.1.4(a) 11 AIR INDIA LIMITED Tender No.GH/Comp/KUL/056 TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur) Note:-1) Under service section 2.1.7 services, are required to be provided for “Handle Lost found" as per mutually agreed procedure which is as follows. a) Prepare PIR and Unclaimed bags Report b) Enter Data in World Tracer c) Update World Tracer files d) Arrange for delivery of delayed bags to passenger and handle communication with passenger 12 AIR INDIA LIMITED Tender No.GH/Comp/KUL/056 TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur) ANNEX - V HANDLING COMPANY PROFILE Please furnish following information and other relevant information pertaining to your Handling Company in general and your facility and capability at Kuala Lumpur International Airport, Kuala Lumpur (KUL) in particular covering following: 1) Name, Address, Contact Telephone number, Fax number, e-mail address etc. 2) Brief resume of Handling Company specifying capabilities for providing various handling services to different aircraft at Kuala Lumpur in particular. 3) Please specify the services you are offering from the following in this tender and confirm that you are Authorised/Licensed Handling Agent at Kuala Lumpur Int'l Airport for the services with reference. (i) Passenger (ii) Ramp (iii) Cargo 4) Please give brief description of resources held at Kuala Lumpur International Airport & the date since when providing handling services at Kuala Lumpur Int'l Airport. a) Manpower : No of skilled personnel, unskilled workmen, Supervisory, Managerial etc working with you on your payroll. b) Assets : Offices, workshop facility etc. c) Equipment : Number of GS Equipment held in each type like Step Ladder, Hi-Loaders, Transporters, Conveyors etc. Number of simultaneous flights you can handle at KUL. Number of flights that you will be required to handle when AI flights are on ground - Please specify Day-wise position giving flight details. 5) Experience as Handling Agent and the number of airlines handled at present at Kuala Lumpur International Airport giving following information. Name of Services Type of Frequency Type/Name of Airlines Provided Aircraft DCS handled 13 AIR INDIA LIMITED Tender No.GH/Comp/KUL/056 TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur) 6) Please confirm that you will be in a position to handle AI/IX flights in AI's own computerized SDCS through CUTE. 7) Necessary Carrier specific Training including Load & Trim, Carriers SDCS, etc. as decided by the Carrier will be provided for which no reimbursement will be made to the Handling Agent by the Carrier for Deputing their staff to undergo the same. 8) Please advise Handling Company‟s approx. Financial turnover annually - by way of providing ground handling service at Kuala Lumpur International Airport. 9) Contact person for this tender with contact address, telephone No, email etc. 10) Please confirm that you comply with all requirements under IATA/ICAO, local laws/rules related with safety, Labour, Airports Authority and any other applicable regulations. 11) Please confirm that resources, procedures and service standards as per Annex II will be met and that a Service Level Agreement will be discussed and entered into. In case of non- compliance, penalty clause to be discussed and agreed upon. 12) Liability & Indemnity and Standard Termination clause as per article 8 and 11 of IATA SGHA April 2008 version must be acceptable to you. Please confirm. 13) Please confirm handling of diversionary flights at agreed locations. 14) Please specify the Lead-Time for commencement to provide services, if the contract is awarded to you. 15) The Handling Company will be deemed technically qualified based on the evaluation criteria given below, for which the minimum qualifying points will be 10. The commercial offer of only technically suitable parties will be opened. EVALUATION CRITERIA A. Minimum points to be obtained to qualify for the final Evaluation process is Ten (10). B. The term “Ground Handling Services” means services meeting all requirement as in Annex IV of this of „IATA SGHA (January 2008). S.No. REQUIREMENT GRADING (in Points) i. Number of years in the business of providing Ground Handling services for Passenger flights. Less than 3 years – 0 points. 3 to 5 years – 1 point 14 AIR INDIA LIMITED Tender No.GH/Comp/KUL/056 TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur) 6 to 9 years – 3 points 10 years & above – 5 points ii. Number of airports where you have Ground Handling set up. One airport – 1 point 2 to 5 airports - 2 points 6 to 9 airports - 3 points iii. Total number of client airlines to which you are providing Ground Handling services at the airports of your operation. Less than 03 client – 0 points. 03 to 05 clients – 1 point 06 to 10 clients – 2 points 11 to 15 clients – 3 points 16 to 20 clients – 4 points 21 & more clients – 5 points iv. Please provide maximum numbers of flights handled by you during the year 2010-11 at any single airport of your operation. Indicate the name of the airport. Less than Five Hundred (500) flights – 0 points 500 – 1000 flts. – 1 point 1001 -2000 flts. – 2 points 2001 -3000 flts. – 3 points 3001 -5000 flts – 4 points 5001 & above – 5 points v. Number of flights handled at the same time (bunching of flights) Less than 02 flights – 0 points 02 – 04 flights – 1 point 05 - 09 flights – 2 points 10 - 15 flights – 3 points 16 -20 flights – 4 points 21 & above – 5 points vi. Number of Accreditations / Certifications/Approvals for Ground Handling services held by you. One – 1 point Two – 2 points Three – 3 points Four – 4 points Five – 5 points & above 15 AIR INDIA LIMITED Tender No.GH/Comp/KUL/056 TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur) vii. The Annual Turnover in Ground Handling Business in USD less than 5 million – 0 points 5 to 10 millions - 1 point More than 10 upto 15 millions - 2 points Above 15 millions – 3 points Response to be signed by Authorized Signatory with company Seal 16) PLEASE DO NOT QUOTE PRICE IN RESPONSE TO THIS ANNEXURE. 16 AIR INDIA LIMITED Tender No.GH/Comp/KUL/056 TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur) ANNEX - VI COMMERCIAL OFFER Your quotation must cover following points: Quotation for providing services as per service requirements listed in Annex IV for respective services and meeting the resources required /Procedures and service standards as in Annexure II. for Turnaround flight. Please note, your quotation must be in the form of Annex B, simplified version of IATA SGHA April 2008, with the Rates as in the following format. 1.1.1 A) Flight Handling Rates in USD Per Turnaround Per Turnaround Type of Aircraft Services offered (120 minutes) (More than 120 m minutes) A319/A320/A321/B737 Passenger + Ramp Cargo A330/B777-200/B787 Passenger + Ramp Cargo B777-300/B747 Passenger + Ramp Cargo B) Please also furnish the list of charges for additional ground equipment like Ground Power Unit, Air Conditioning Unit, Air Starter Unit, Step Ladder etc. Rates in USD per hour use. C) CUTE charges if any: USD D) Additional man-hour rate Normal Overtime Customer Agent Ramp Agent Ramp Supervisor Lead agent E) Diversionary Handling at agreed locations: Type of Aircraft Rate with change of load Rate without change of load A319/A320/A321/B737 A330/B777/B787 17 AIR INDIA LIMITED Tender No.GH/Comp/KUL/056 TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur) 1. Please specify, handling charge that shall be applicable for Handling Technical/Diversionary flight, where there will be no change of load for commercial purpose. 2. Please specify any conditions, limitations, restrictions, surcharges, and levies, royalties that may be applicable on the quoted prices 3. Please specify services you intend to subcontract if any with details of subcontractors. 4. Please confirm that no additional charge will be levied to AI for handling flights during nights, holidays, off days or for overnight stay. 5. Please confirm that no charge for flight cancellations where the Carrier gives notice within 06 Hrs of STD. 6. Please note, acceptance of Liability & Indemnity and Termination clause with 60 days notice on either side as per article 8 and 11 of IATA SGHA 2008 version is a must & pre-requisite for the tender. 7. Please note that no Escalation in Handling Charges will be Acceptable in case of Change in Schedule of Operations. 8. No Overtime will be payable if flight departure is delayed after schedule departure. No overtime will be paid if the flight is arriving late within the scheduled arrival & departure time. 9. The payment will be made locally on a monthly basis within 30 days from date of receipt of invoice. 10. Please quote for a 3-year contract and specify if rates applicable will be firm for 3 year. 11. The following para to be included in the GHA, which is mandatory. "It is expressly understood and agreed by and between (the corporation) and Air India Limited (the Indian PSU) that Air India Limited (the Indian PSU) is entering into this agreement solely on its own behalf and not on behalf of any other person or entity. In particular it is expressly understood and agreed that the Government of India is not a party to this agreement and has no liabilities, obligations or rights hereunder. It is expressly understood and agreed that Air India Limited (Indian PSU) is an independent legal entity with power and authority to enter into contracts solely in its own behalf under the applicable laws of India and general principles of Contract Law. The (Corporation) expressly agrees, acknowledges and understands that Air India Limited (the Indian PSU) is not an agent, representative or delegate of the Government of India. It is further understood and agreed that the Government of India is not and shall not be liable for any acts, omissions, commissions, breaches or other wrongs arising out of the contract. Accordingly, (Corporation) hereby expressly waives, releases and forgoes any and all actions or claims, including cross claims, impleader claims or counter claims against the Government of India arising out of this contract and covenant not to suit the Government of India as to any manner, claim, cause of action or things whatsoever arising of or under this agreement. 18 AIR INDIA LIMITED Tender No.GH/Comp/KUL/056 TENDER FOR PASSENGER AND RAMP HANDLING AT KUL (Kuala Lumpur) 12. Please confirm whether above is acceptable to you and you agree to include in the GHA to be executed. This is our mandatory legal requirement. Therefore, it forms the part of the GHA. 13. Please respond and confirm point-wise that you agree to the terms as specified in this Annex-V and submit in a sealed envelope. 14. Air India is committed to fostering the most ethical and corruption free business environment. Air India values its relationships with all Counterparts and deals with them in a fair and transparent manner. We confirm that the resource requirements and service standards as specified in Annexure-II will be met in full. Signature of Authorised Signatory With Company Seal 19
"Tender - Comp - KUL 16.11.11"