SHC Direct
Digital Media Coordinator
Primary Objective of Position
SHC Direct seeks a highly motivated individual for the position of Digital Media Coordinator. This
Coordinator will work closely with a team of professionals in a fast paced environment responsible for
the execution of email and mobile solutions for retail and financial clients.
Responsibilities
The DMC will work with the client services and strategy team to draft and manage the client email and
mobile strategy.
Email
Develop and/or modify HTML-coded email messages
Determine segmentation execution
Testing email rendering across multiple email service providers and coordinate QA internal and
client approval process
Deploy scheduled sponsored email messages with SHC Direct’s email partner
Manage and report on status of all scheduled client email campaigns
Compile and post weekly delivery and metric reports
Mobile
Secure mobile short code
Determine segmentation execution
Testing with QA internal and client approval process
Deploy scheduled sponsored messages with SHC Direct’s mobile partner
Manage and report on status of all scheduled client mobile campaigns
Compile and post weekly delivery and metric reports
The DMC will continually monitor industry best practices and integrate findings to ensure optimal
results, improved email deliverability, and compliance around permission-based marketing, privacy, and
spam regulation (CAN/SPAM/COPPA).
Requirements:
BA/BS with a focus on 1-3 years email marketing experience
Basic familiarity of HTML
Exposure to e-mail and mobile marketing. Social marketing experience a plus.
Detail –oriented team player with the ability to meet deadlines and client priorities
Exceptional computer skills, including DreamWeaver or similar program.
Ability to learn quickly.
SHC Direct
Client Services Coordinator
Primary Objective of Position
SHC Direct seeks a highly motivated individual for the position of Client Services Coordinator. As a Client
Services Account Coordinator (CSC), you will lead in the execution and management of database and
marketing program deliverables including; customer service, print and production, database reporting,
web sites, email, billing, and data entry. The CSC is responsible for project management and
coordinates project implementation timelines.
Responsibilities
Primary client contact for program management and problem resolution.
Tracks, schedules and reports on internal and external deliverables
Daily direction and consultation with external vendors and internal operations:
Database
Business Rules
Data Processes
Campaign Pulls
Data Imports
Reporting
Documentation
Email and Mobile
Campaign selection
Coordinate and schedule with Digital Marketing team
QA and approval process
Reporting
Printing
Campaign selection
Coordinate and schedule with Production team
QA and approval process
Customer Service
Preparation of training materials
Call monitoring
Escalation management
Program Billing and follow-up
Attends as necessary formal and informal meetings with department personnel and clients to
provide information and discuss problem areas and solutions.
Completes and documents specific projects given by direct supervisor. Provides alternate solutions
and/or makes recommendations to direct supervisor on an ongoing basis.
Adheres to all company policies and procedures
At all times, represents the company in a positive and professional manner to enhance the
company’s image with current and prospective clients as well as the general public.
Performs other duties/tasks as required or requested on an ongoing basis.
Requirements
B.S. Degree in Business Administration, or related discipline. 1-3+ years experience in a high volume,
fast paced customer service and/or order processing department, or agency/traffic background with
proven project management skills
Excellent written and oral communication skills
High level of project management skills
Superior organizational skills
Direct or digital marketing or related experience
Ability to work with all level of clients and management