FINANCIAL Pessimistic Stagnation Optimistic Pessimistic Stagnation Optimistic
Weighting Target Value Unit of Measure Impact Impact Impact Weighting Weighting Weighting $
DRIVE REVENUE 3% $ 1,000 $,000 $ 500 $ 1,000 $ 1,500 3% 3% 20% $ 250
INTERNALCUSTOMER
REDUCE COST 2% $ 500 Cost $ 400 $ 500 $ 700 5% 2% 3%
SUPPLIER OF CHOICE 10% 1,234 # Customers 800 1,234 1,500 7% 10% 20%
DELIVER GREAT VLAUE 5% 10,000 # Units 7,500 10,000 14,000 15% 5% 5%
EFFECTIVE PRICING 5% $ 150 Revenue/Unit $ 100 $ 150 $ 160 5% 5% 5%
OPERATIONAL EXCELLENCE 10% $ 75 Cost/Unit $ 80 $ 75 $ 70 10% 10% 10%
INNOVATION 20% 100 # New Products 40 100 120 5% 20% 5%
CUSTOMER INTIMACY 25% 1,000 # Customer Contacts 555 1,000 1,300 25% 25% 15%
ENABLERS
INVEST IN OUR PEOPLE 10% 10% 10% 7%
BUILD A WINNING CULTURE 5% 10% 5% 5%
LEVERAGE TECHNOLOGY 5% 5% 5% 5%
FINANCIAL Pessimistic Stagnation Optimistic Pessimistic Stagnation Optimistic
Weighting Target Value Unit of Measure Impact Impact Impact Weighting Weighting Weighting $
DRIVE REVENUE $,000
INTERNALCUSTOMER
REDUCE COST Cost
SUPPLIER OF CHOICE # Customers
DELIVER GREAT VLAUE # Units
EFFECTIVE PRICING Revenue/Unit
OPERATIONAL EXCELLENCE Cost/Unit
INNOVATION # New Products
CUSTOMER INTIMACY # Customer Contacts
ENABLERS
INVEST IN OUR PEOPLE
BUILD A WINNING CULTURE
LEVERAGE TECHNOLOGY
FINANCIAL Pessimistic Stagnation Optimistic Pessimistic Stagnation Optimistic
Weighting Target Value Unit of Measure Impact Impact Impact Weighting Weighting Weighting $
DRIVE REVENUE $,000
INTERNALCUSTOMER
REDUCE COST Cost
SUPPLIER OF CHOICE # Customers
DELIVER GREAT VLAUE # Units
EFFECTIVE PRICING Revenue/Unit
OPERATIONAL EXCELLENCE Cost/Unit
INNOVATION # New Products
CUSTOMER INTIMACY # Customer Contacts
ENABLERS
INVEST IN OUR PEOPLE
BUILD A WINNING CULTURE
LEVERAGE TECHNOLOGY