S. Adair Thaxton
1108 Professor Place; Durham NC 27713
(919) 451-0240; sthaxton@email.unc.edu
Education
The University of North Carolina at Chapel Hill, School of Information and Library Sciences. Master of Information
Sciences. Attending August 2003 - December 2005. Focus in Networking and Security.
The University of North Carolina at Chapel Hill. Bachelor of Arts – Political Science. Bachelor of Arts –
Communication Studies (Rhetorical Tract). Attended August 2000 – May 2003.
Professional Experience
ITS Networking, The University of North Carolina at Chapel Hill. February 2005 – Present.
Part Time February 2005 - November 2005; Full Time November 2005 - Present.
-Experience with advanced networking technologies, including knowledge of Cisco and Enterasys
routers and switches. Set up, installed, and configured routers, switches, and VLANs.
-Experience working with and configuring software for Cisco routers, including Cisco IOS, firmware
upgrades, and access lists.
-Experience with 802.1q VLAN technologies, TCP/IP, ICMP, TFTP, Real-Time Communications,
SNMP management and monitoring.
-Experience with a variety of network and security tools including Spectrum, NetSight, Cacti, Arbor,
StealthWatch, Netflow Auditor, and TippingPoint SMS.
-Experience implementing network security policy on routers and switches, and providing high-level
network support to resolve connectivity problems.
-Experience developing, evaluating, and testing new network applications and technologies using a
variety of user-end tools for network benchmarking and testing.
-Experience creating, modifying, and managing a large number of access-control lists.
-Experience implementing SSH keys and SSL certificates on Cisco devices.
-Experience configuring and maintaining IPSec, SSL, and site-to-site VPN connections.
-Assisted with a variety of tasks, including server management and maintenance, and Windows client
support and configuration, router and switch backups, and inventory.
-Co-chaired a committee dedicated to ensuring the security architecture and design of campus
networking equipment.
-Assisted in the selection, implementation, and maintenance of IPS and IDS systems.
-Development of in-house tool to allow non-WAN staff to query the routers for information related to
troubleshooting.
Office of Development, The University of North Carolina at Chapel Hill. February 2005 –
Present.
Student Intern, Part Time.
-General troubleshooting of Windows XP and 2000, Netware clients.
-Tasked with installing and troubleshooting a wide variety of software. Spyware and virus removal.
-Strong customer service skills.
-Created and maintained documentation.
ResNet, The University of North Carolina at Chapel Hill. August 2001 – February 2005.
Technical and Program Consultant (Full Time, May 2004 – February 2005)
-Assisted in the management and evaluation of 50 employees. Provided second-tier technical support.
-Managed residential program support. Coordinated equipment, publicity, attendance, and staffing
concerns. Set and enforced timelines and deadlines for programs. Attended and evaluated
projects. Provided last-minute support to ensure the success of these projects.
-Coordinated training for 100 employees. Wrote new documentation, conferred on new policies,
organized and created handbooks.
-Assisted with the creation, implementation, modification, and enforcement of new policies.
-Cross-trained in UNC's Control Center to gain experience with large-scale network management.
-Web development for internal site. Developed new features and maintained existing tools using SQL,
Oracle, JSP, Javascript, HTML.
-Assisted with the strengthening of relations between other groups and departments. Liaison to the
Networking group.
-Played a major role in development and testing of new network and security practices.
Residential Computing Consultant (RCC) (Part Time, August 2001 – May 2004)
-Assisted campus housing residents with network troubleshooting, hardware and software install,
connectivity, and routine maintenance.
-Strong organizational skills, able to address a variety of technical problems.
-Excellent performance ratings every semester.
-Held a position of student leadership, managing a move-in site for two years.
-Extensive experience with Microsoft products, and a variety of browsers and email clients.
-Experience explaining technical issues to non-technical customers.
-Created and distributed program and non-program related publicity for thirty to forty programs per
semester. At times, provided publicity to various campus groups and media outlets.
UNC Department of Epidemiology. December 2003 – May 2004.
Technical Support Staff, Part Time.
-Assisted with custom-building machines to specifications.
-Troubleshooting and installation knowledge of a variety of programs.
-Served as a resource for and interacted with customers on a daily basis.
-Consulted as to the feasibility of implementing SUS, Symantec Anti-Virus Managed Client, and Mozilla
products as widespread initiatives.
-Consulted as to the future directions for computing support within the department.
Other Skills
-Fluent in Microsoft Windows and Office. Experience with RHEL 4 and 5, Ubuntu 10, Mac OSX.
-Skilled in troubleshooting. Strong knowledge of Windows infrastructure, registry, security practices.
-Knowledge of networking hardware, management, and security.
-Knowledge of Remedy Action Request System.
Other Experience
A Southern Season, Chapel Hill, NC. October 2000 - March 2004.
-Nationally recognized gourmet foods retailer with a strong emphasis on customer service. Knowledge of
over ten departments in both the retail store and restaurant.
-Assisted in the creation and maintenance of a floral department.
-Departmental database manager.
-Cultivation of strong customer service skills. Able to multi-task and adapt to a variety of situations.
References
Jim Gogan, Director of Networking. UNC Chapel Hill, Chapel Hill NC. 919-962-1622.
Mark Ingram, Information Systems Manager. UNC Chapel Hill, Chapel Hill NC. 919-962-2026.