DISABILITY OPEN EMPLOYMENT SERVICES
Statement of Requirements
Exposure Draft of Employment and Related Services
4.1 INTRODUCTION TO THE SERVICE 78 4.5 PARTICIPANTS
4.1.1 Disability Open Employment Services 4.5.1 Job seeker eligibility
4.1.2 Purchasing arrangements 4.5.2 Existing DOES job seekers
4.1.3 Objective of DOES 4.5.3 Job seeker assessment
4.1.4 Welfare to Work 4.5.4 Referral process
4.1.5 Requirements for delivering DOES 4.5.5 Job seekers who express a preference
4.1.6 Labour market and service data 4.5.6 Referral of job seekers who do not express a
4.2 SERVICES TO BE PROVIDED 80
4.5.7 Allocation process for automatic referrals
4.2.1 DOES uncapped services to be provided
4.5.8 Initial appointment for all new referrals
4.2.2 Intake Phase
4.5.9 Direct registration with service provider pathway
4.2.3 Employment Assistance Phase
4.5.10 Referral to specialist providers: allocation process
4.2.4 Employment Placement Phase
4.5.11 Disputed assessments
4.2.5 Exiting DOES
4.5.12 Change of address transfers within the programme
4.2.6 Exit report
4.5.13 Temporary incapacity
4.2.7 Assistance after exit—Intermittent support
4.5.14 Re-entry to DOES uncapped
4.2.8 Summary of DOES assistance
4.6 PERFORMANCE MANAGEMENT 91
4.3 PAYMENT MODEL 84
4.3.1 Payment model for uncapped places
4.6.2 Key Performance Indicators
4.3.2 Core fees payable
4.6.3 Quality Assurance Framework
4.3.3 Additional fees payable
4.6.4 Star Ratings
4.4 SUMMARY OF FEES 85
4.7 BIDDING FOR BUSINESS 93
4.4.1 Intake Phase
4.4.2 Employment Assistance Phase
4.7.2 Proportion of business
4.4.3 Employment Placement Phase
4.4.4 Additional fees
4.8 SELECTION CRITERIA 94
4.4.5 Services for job seekers at risk of losing their
employment 4.8.1 Criterion 1—Demonstrated experience in delivery
of DOES or similar services
4.8.2 Criterion 2—Proposed strategies to achieve
outcomes for DOES
4.8.3 Criterion 3—Local strategies to promote, sustain
and enhance the delivery of DOES at an ESA
4.1 INTRODUCTION TO THE SERVICE
Rural and remote
4.1.1 Disability Open Employment DEWR may consider the most appropriate form of
Services employment service delivery to be purchased. The nature of
the services purchased will be determined by the needs of
Disability Open Employment Services (DOES) provide the particular locality and tailored to meet the needs of job
specialist assistance to job seekers with a disability, focusing seekers, and considered as part of a whole-of-government
on achieving sustainable employment outcomes. The
approach to provision of services within the location. Where
Disability Services Act (1986) provides the legal framework
applicable, a separate Request for Tender will be released
for this specialist stream of employment assistance.
for these areas in January 2006, so that services can be
Disability Open Employment Services operate across purchased that are tailored for the particular needs of more-
Australia. The Welfare to Work reforms announced in the remote localities. For example, DEWR may look at the
2005–06 Budget has provided for a substantial increase in possibility of drawing services together in some location.
services for job seekers with a disability.
The DOES programme will, from 1 July 2006 have two 4.1.3 Objective of DOES
Consistent with the Disability Services Act (1986), the
• Capped—provides services to people with eight or more
hours per week work capacity who require long-term objectives of Disability Open Employment Services are to
support in the workplace, or to people unable to work at provide high quality, specialist employment services that:
award wages. • enable job seekers with a disability to achieve
• Uncapped—a new stream that will provide services to sustainable employment to their maximum capacity
job seekers with a work capacity of 15 to 29 hours per
• promote the capacity of people with a disability leading
week and an ability to become independent in the
to improved employment opportunities and
workplace within two years.
• encourage innovation and continuous improvement in
Job seekers will be referred to a DOES stream based on new the provision of employment services.
Comprehensive Work Capacity Assessments which begin on
1 July 2006.
4.1.4 Welfare to Work
4.1.2 Purchasing arrangements From 1 July 2006, job seekers with a work capacity of
between 15–29 hours a week:
DEWR will conduct an open tender for services to be
delivered under the new uncapped stream, 16 700 places, • with up to 24 months employment assistance, an ability
from 1 July 2006 to 30 June 2009. to work independently at full award wages in the open
labour market and
An additional 4000 places have also been allocated to the
capped stream. These additional capped places do not form • who require more than six months of post employment
part of this purchasing process. Existing funding agreements placement support
for the capped stream will be extended for the period 1 July
2006 to 30 June 2009, subject to satisfactory performance. will have access to specialist employment assistance through
The allocation of the additional 4000 places to existing Disability Open Employment Services.
providers will be based on anticipated demand for these
places across Employment Service Areas (ESAs).
As providers of services to the Australian Government, there
are governance requirements that are common across all
programmes and there are service elements that are
particular to each programme. Please refer to Chapter 1 for
This new target group will include people receiving: The CD includes:
• Newstart Allowance (NSA) • data relating to the labour market and
• Youth Allowance (Other) (YA(O)) and • additional data that is considered particularly relevant to
the services available for tender.
• Parenting Payment Single and Partnered.
Job seekers who will be eligible for DOES uncapped places
People with a greater work capacity than this but continue to
will be drawn principally from NSA/YA (O) and Parenting
need ongoing DOES support will be eligible for the DOES
Payment recipients who have part-time participation
requirements as a consequence of an assessed work capacity
of between 15 and 29 hours per week because of the impact
4.1.5 Requirements for delivering DOES of a disability, illness or injury. As these provisions will not
apply until after 30 June 2006, data is provided on:
DOES providers must be certified as complying with the
• NSA/YA (incapacitated) recipients who have been
Disability Service Standards or demonstrate compliance
granted a temporary exemption from the activity test due
within 12 months of receiving Australian Government
to illness, injury or disability
funding as a DOES provider. Further detail is available in
section 4.6.3 of this Exposure Draft. • Disability Support Pension (DSP) new grants
• Parenting Payment new grants
4.1.6 Labour market and service data • Existing Parenting Payment recipients for the
DEWR will provide data relating to the labour market and
the service available for tender on the Labour Market and The data provided is intended to contribute to tenderers’
Service Data CD. The CD can be business intelligence and is not intended to predict or to
obtained by calling the Employment Services Purchasing guarantee any provider a certain number of referrals to
Hotline on 1300 733 514 or by emailing DOES.
DOES uncapped is demand driven and tenderers must be
willing to meet the demand for the service to the standard
required by DEWR.
4.2 SERVICES TO BE PROVIDED
employment goals this will include the specialist
4.2.1 DOES uncapped services to be disability support employment assistance to be provided.
provided This element will be tailored to individual needs and will
develop over time as milestones are reached.
There are 3 phases to the DOES uncapped services:
• The DPI is a funding classification tool which details a
• Intake Phase job seeker’s disability related support requirements. The
DPI is completed after a DOES provider has worked
• Employment Assistance Phase and
with the job seeker for at least four weeks and is based
• Employment Placement Phase. on observations of the job seeker’s needs during that
time. On completion, the DPI determines the
4.2.2 Intake Phase employment assistance funding level the DOES provider
receives for the job seeker.
The Intake Phase commences when the DOES provider
• Job search services: such as providing advice on job
accepts the job seeker. This occurs when a job seeker has
search techniques, career options and employment
their first interview with a DOES provider. The initial
programmes entering the job seeker’s vocational profile
interview with a job seeker will be scheduled by a
and résumé on Australian JobSearch and providing
Comprehensive Work Capacity Assessor (CWCA) through
access to job search facilities.
the DOES provider’s electronic diary.
• Employment opportunities and job design: providing an
At the first interview with the job seeker, the DOES outline of how the DOES provider will canvass and
provider must provide the job seeker with information about approach employers for employment opportunities for
the: job seekers. DOES providers are able to apply for a Job
Placement Licence. Refer to Appendix D for information
• Activity Agreement
regarding Job Placement services.
• Disability Pre-employment Instrument (DPI) and
evidence gathering 4.2.3 Employment Assistance Phase
• DOES programme, including assistance available and
job search services. Job seekers move into the Employment Assistance Phase
once a Activity Agreement has been developed and a DPI
If a job seeker does not attend their initial interview, the and vocational profile completed. This is at least four weeks
DOES provider is required to try and make another from the acceptance date of the job seeker. The Employment
appointment within two working days. Assistance Phase continues until the job seeker achieves a
13 week employment outcome. This recognises that a high
The onus is on the DOES provider to contact the job seeker. level of support may be required to stabilise the job seeker
After two failed attempts Centrelink will be notified and the into their job.
job seeker contacted by Centrelink.
During this phase, DOES providers focus on searching for
Intake Phase (first four weeks) jobs in which to place job seekers, while building their
In the first four week period after the initial interview, the capacity to participate in employment. For example this can
DOES provider is expected to provide and/or commence the be achieved through the provision or purchase of:
following tasks and assisting the job seeker with the
following services: • training as identified in the job seeker’s Activity
• Activity Agreement. The Activity Agreement is a plan of
• counselling services
action developed with each job seeker. There are two
elements to this agreement. The first specifies the job • on the job training
seeker’s obligations which must be met to receive • job search services and
income support for example, actively participate in the • assisting the job seeker with self employment.
DOES programme. The second element sets out the
assistance or intervention plan agreed between the During this period DOES providers must maintain face to
provider and job seeker. Based on the job seeker’s face contact with job seekers at least once in a two-week
period to provide support, encouragement, training and/or Once the job seeker is in employment, the DOES provider is
other employment assistance. Individual needs and expected to support the job seeker maintain employment by:
professional judgement will determine the frequency of
• maintaining regular contact with and providing
contact, but the time between contact should not exceed 2
appropriate support to the job seeker
• assisting the employer to access additional assistance
DOES providers are expected to: available through the Workplace Modifications Scheme
or Wage Subsidies Scheme if required
• schedule regular contacts with the job seekers in the
electronic diary • assisting the employer, where required, in developing a
job description for the job seeker
• advise job seekers of the date and time of their next
scheduled contact during the course of • providing training information and awareness raising
each contact and activities with co-workers and
• two working days before any contact, remind the job • advocating on behalf of the job seeker.
seeker about their upcoming contact using the job
seeker’s preferred means of communication. The level of contact with the job seeker will vary depending
on the needs of the job seeker, however DOES providers are
Working actively with employers expected to have one face to face contact per month.
DOES providers are expected to assist job seekers to find
Assistance available to employers of people with a
and retain sustainable employment. This is done through the
promotion and marketing of the abilities of job seekers with disability
a disability and providing assistance to employers employing DOES providers are expected to assist the employer of a job
clients of the DOES. seeker with a disability, access additional assistance if
required, such as workplace modifications and the Wage
It is expected that DOES providers will actively participate Subsidy Scheme.
in local area employer networks and forums.
Wage Subsidy Scheme
DOES providers can access Disability WORKS Australia
In the 2005–06 Budget has identified an additional
Ltd, a national disability recruitment coordination service.
$5 million over 4 years for the Wage Subsidy Scheme.
This service works with mainstream employers and DOES
providers to: The Wage Subsidy Scheme offers a time limited wage
• negotiate a supply of jobs with mainstream employers subsidy to employers when employing workers with a
disability. Wage subsidies are arranged through DOES
• broadcast vacancies and provide a screening service of
providers and CRS Australia on behalf of the Australian
potential candidates to achieve the best placement
Government at the time a worker with a disability
commences employment. Wage subsidy funding may only
• provide employers with advice and support and be used for wage subsidies (including incidentals) and the
administration of the wage subsidy.
• promote the employment of people with a disability.
Further information is available from the following link: Workplace Modifications Scheme
www.dwa.org.au/ The Workplace Modifications Scheme reimburses
employers for the costs involved in modifying their
The first 13 weeks of employment workplace or purchasing specific equipment for new
The Employment Assistance Phase continues through to the workers with disabilities that will enable them to work. The
achievement of employment for at least 13 weeks and 130 2005–06 Budget identified an additional $25 million over four
hours if claiming a 13 week intermediate employment years for the Workplace Modifications Scheme.
milestone fee or 195 hours if claiming a 13 week full
DEWR is looking to introduce more flexible administrative
employment milestone fee.
arrangements for the Workplace Modifications Scheme.
DOES providers can access a range of other Australian
Government assistance where job seekers are eligible.
Complementary programmes accessible for job seekers in
DOES include; Work for the Dole, Language, Literacy and
Numeracy Programme (LLNP), Basic IT Enabling Skills for 4.2.5 Exiting DOES
Older Workers (BITES), Indigenous Employment Centres Job seekers exit from a DOES uncapped place in one of the
(IEC), and Reconnect. following circumstances:
• the job seeker has achieved a full 26 week employment
4.2.4 Employment Placement Phase outcome and no longer requires the support of a DOES
provider to maintain their employment (independent
Services provided during this phase should focus on
ensuring job seeker employment is sustainable as DOES
assistance withdraws. It is during this phase that job seekers • the job seeker has received 24 months of support from
receive low level transitional support. their acceptance date OR six months of support since
placement in employment, whichever is the latter
Job seekers move into the Employment Placement Phase
• the job seeker is no longer on NSA or YA
once they have been working for at least 13 weeks and the
DOES provider has claimed either an intermediate outcome • the job seeker’s employment meets their participation
payment for 130 hours work or a full employment outcome requirements and they choose to discontinue receiving
payment for 195 hours work. support from a DOES provider
• the job seeker is assessed as requiring assistance through
During this phase, DOES providers will ensure that job
the Supported Wage System or
seekers will be ready to exit the DOES once independence
from the service provider has been achieved. • the job seeker is assessed by a CWCA as requiring
While monthly contact with the job seeker is expected,
developing job seeker independence is also important during
this phase. An Exit Plan detailing the steps a provider and 4.2.6 Exit report
job seeker will take to achieve independence in the The exit report is a critical record for the client. It will be
workplace is developed during this phase. available to the CWCA provider should the job seeker
require a further assessment on exit from the programme, as
Further to this, DOES providers must ensure that:
well as to Centrelink and DEWR for monitoring purposes.
• the job seeker will be able to work independently within
24 months from acceptance into DOES Exit reports for job seekers leaving the programme after 24
months without a full employment outcome must be
• the job seeker’s employment is sustainable
completed one week before their exit date. Exit reports for
• the job seeker is receiving, at a minimum, job seekers having achieved a full employment outcome
award wages must be completed within
• the goals of the job seeker as outlined in the Activity 28 days of exit. The exit report will detail:
Agreement have been met • reason for exit
• the part time participation requirements of the job seeker • assistance provided or purchased on behalf of the job
have been met and seeker
• an Exit Plan is developed. • employment activities undertaken by the job seeker and
• any barriers to future employment or maintaining current
DOES providers should note that DEWR’s IT system will
automatically notify Centrelink when a job seeker exits and
that the provider will be unable to access a job seeker’s
records 28 days after exit.
then the intermittent support fee can be claimed. This claim
4.2.7 Assistance after exit—intermittent will be submitted on DEWR’s IT system.
The number of intermittent support fees that a DOES
A small number of job seekers may require occasional provider can claim for DOES uncapped job seekers will be
additional assistance after exit from a DOES uncapped limited. Where needs exceed a pre-set limit, access to
place. additional intermittent support fees will be based on an
independent assessment of support needs.
If a job seeker has achieved a full employment outcome and
the DOES provider has evidence that the job seeker will
require a specific service within the
12 month period after exit,
4.2.8 Table 1—Summary of DOES assistance
Type of assistance Summary of activities
Intake Phase— Complete an initial interview and obtain Job Seeker consent. Provide information to job
initial interview seeker on:
• Activity Agreement
• DPI and evidence gathering and
• DOES programme – assistance available including job search services.
Intake Phase— • complete a Activity Agreement
first 4 weeks
• complete a DPI
• provide job search services including completion of vocational profile and
• maintain regular contact with the job seeker.
Employment Assistance Provide or purchase:
• training as identified in the job seeker’s Activity Agreement
• counselling services
• on the job training
• job search services
• assist the job seeker with self employment
• maintain regular face to face contact of at least once a fortnight
• actively work with employers
• canvas and approach employers for jobs and
• promote the employment of people with a disability.
Employment placement Provide assistance to ensure the job seeker:
• will be able to work independently within 24 months from acceptance into the DOES
• is in sustainable employment
• is receiving award wages
• has met their goals as outlined in the Activity Agreement and
• has met their part time participation requirements and
• has an Exit Plan developed.
4.3 PAYMENT MODEL
4.3.1 Figure 1—Payment model for uncapped places
4.3.2 Table 2—Core Fees payable
Level 1 Level 2 Level 3 Level 4
Intake fee $302.50
DPI fee $610.50
Employment Assistance Phase
Employment Assistance fees $247.50 $418 $649 $1006.50
• 4 and 13 week intermediate $220 $341 $484 $759
employment milestone fees
• 4 and 13 week full employment $880 $1375 $1958 $3025
Employment Placement Phase
Post placement fees $247.50 $291.50 $456.50 $704
• 26 week intermediate employment $440 $682 $968 $1518
• 26 week full employment outcome $1760 $2827 $3916 $6050
• Additional employment outcome $1650 $1650 $1650 $1650
The fee structure will be fixed for the period of the funding agreement. Price structures are indicative only.
4.3.3 Table 3— Additional fees payable
Name of additional fee Payment level
Intermittent support fee $302.50
Incentives for New Apprenticeships $121–$363
Job Seeker Locational Loading 10%–30%
4.4 SUMMARY OF FEES
The full rate of employment milestone fees will be paid as
4.4.1 Intake Phase follows:
• four week employment milestone fee—paid after at least
Intake fee: payable when a DOES provider accepts the
four weeks and 60 hours of work
eligible job seeker or eligible worker and the acceptance
date is entered into DEWR’s IT system. • 13 week employment milestone fee—paid after at least
13 weeks and 195 hours of work.
DPI fee: payable when at least 4 weeks has elapsed since the
date of acceptance and a DOES provider has: To claim the four or 13 week employment milestone fee a
job seeker must work a minimum of 10 hours per week for
• completed a Activity Agreement the week to accrue towards the relevant employment
milestone fee and be employed at least at award wages.
• completed a vocational profile on DEWR’s IT system
and To claim the 13 week employment milestone fee the job
• authorised a DPI on DEWR’s IT system. seeker must be working a minimum of 10 hours per week
over a consecutive four week period immediately prior to
claiming this fee.
4.4.2 Employment Assistance Phase
Employment milestone fees are only payable for job seekers
Employment Assistance fee: payable no earlier than four in open employment and are not payable for job seekers in
weeks after the authorisation of the DPI and then claimable voluntary or other work like activities including Work for
on a monthly basis for a total of 23 payments. The amount the Dole.
of each payment for the job seeker is determined by the DPI
which classifies payment into one of four funding levels. 4.4.3 Employment Placement Phase
Employment Assistance fees cease to be paid 13 weeks after Post placement fees—payable once a DOES provider has
placement into employment (i.e. on payment of the 13 week claimed a 13 week employment milestone fee. The level of
full or intermediate employment milestone fee) or 24 payment will be determined by the employment assistance
months following job seeker acceptance with no funding level of the job seeker, determined by the DPI.
employment placements or on exit of the job seeker.
Post placement fees cease to be paid 26 weeks after
Employment milestone fees payable at two rates— placement into employment or at the completion of 24
the full rate and intermediate rate. months of assistance.
When claiming the post placement fee, DOES providers will
The amount of each of these employment milestone fees
be required to record in DEWR’s IT system:
will be determined by the DPI which classifies the payment
into one of four funding levels. Fees are payable on • the number of support hours provided during the
confirmation of employment in DEWR’s IT system. previous calendar month (if zero was the number of
support hours provided, then the reason that no support
The intermediate rate of employment milestone fees will be was provided is also recorded) and
paid as follows: • the number of hours worked by the worker during the
previous month (if zero employment hours are entered,
• four week employment milestone fee—paid after at least
then the reason that no employment is also recorded).
four weeks and 40 hours of work
• 13 week employment milestone fee—paid after at least Employment outcome fee—payable at two rates—
13 weeks and 130 hours of work the intermediate and full rate.
The intermediate employment outcome fee is paid after at
least 26 weeks and 260 hours of work.
The full employment outcome fee is paid after at least 26
weeks and 390 hours of work.
To claim this fee, a job seeker must be working: For the incentives to apply the New Apprenticeship must be
recognised by a New Apprenticeship Centre (NAC) and a
• a minimum of 10 hours per week for the week to accrue
Training Contract must be lodged on the Training
towards the employment outcome fee
Recognition System by the NAC.
• a minimum of 10 hours per week over a consecutive four
week period immediately prior to claiming this fee Job Seeker Locational Loading—services located in the
following rural and remote regions: Accessible, Moderately
• in sustainable ongoing employment and
Accessible, Remote and Very Remote as classified by the
• at award wages (as a minimum). Accessibility/Remoteness Index of Australia (ARIA), may
be eligible to claim the job seeker locational loading.
Additional employment outcome fee—The additional
employment outcome fee is paid when an additional The job seeker locational loading is a percentage loading
13 weeks of work is achieved after the original applied to all CBF fees for DOES uncapped places to assist
26 week employment outcome fee. with the additional cost of supporting clients in rural and
To claim this fee a job seeker must be working:
• 30 hours or more per week for at least an additional 13 Relevant travel time from the Job Seeker
weeks or outlet to the job seeker’s place of Locational
residence or employment (one Loading
• more than 15 hours per week and earning a wage that
results in a total reduction of income support.
While job seeker accrual of hours must commence within Less than 1 hour
the two year period of DOES assistance, it is possible that
job seekers may not reach this outcome until after exit from
the DOES. DOES providers can claim this fee for job At least 1 hour and less than 2 10%
seekers who reach this additional employment outcome after hours
exit as a result of support provided to the job seeker by the
At least 2 hours and less than 3 20%
4.4.4 Additional fees
Intermittent Support fee—an annual fee of $302.50 is 3 hours or more 30%
payable when a job seeker has achieved a full employment
outcome and the client exits the DOES. The DOES provider
when exiting the job seeker, must submit a claim with
evidence, that the job seeker is likely to require support on at
least two occasions over the next 12 months period. 4.4.5 Services for job seekers at risk of
Incentives for New Apprenticeships—the following fees are losing their employment
available to DOES providers that place a job seeker with a
disability in a New Apprenticeship: Job in Jeopardy—assistance is available for a person who
meet the eligibility criteria for the uncapped stream and is in
• $121 when a job seeker accumulates 4 weeks a situation where it is likely that they will lose their job in
and a minimum of 40 hours working as a the immediate future as a result of their disability. Job in
New Apprentice Jeopardy workers will be funded under the following
• $242 when a job seeker accumulates 13 weeks and a
minimum of 130 hours working as The post placement fee for Job in Jeopardy workers will be
New Apprentice equivalent to the first funding level of the employment
• $363 when a job seeker accumulates 52 weeks and 520 assistance fee. A maximum of six post placement fees will
hours working as New Apprentice. be payable.
from the date the job seeker was placed in employment,
4.5.1 Job seeker eligibility whichever is the latter, with the same DOES provider.
The DOES uncapped places are for people with a disability A transition process is expected to commence from May
• have a partial and assessed work capacity of 15 to 29
hours a week 4.5.3 Job seeker assessment
• will be on NSA or YA (O) or Parenting Payment
Job seekers applying for income support directly through
• will be required to look for work as part of Mutual Centrelink, or who are undergoing a review of their income
Obligation support payment, will undergo an initial screening process.
• can work independently at award wages in the open
Where the job seeker:
labour market with up to two years of employment
assistance and • applies for DSP or
• require more than six months of support after placement • is registered as looking for work and is identified by the
in employment. Job Seeker Classification Instrument (JSCI) as having a
disability that impacts on their ability will be referred to
Job seekers who meet these eligibility requirements and are a CWCA provider to gain employment they.
referred to DOES uncapped by a CWCA provider will be
The CWCA provider will determine the job seeker’s work
guaranteed a place in the stream. The CWCA will assist the
capacity and the type of service most appropriate for a job
job seeker determine the most appropriate DOES provider
seeker, taking into account the ongoing support needs of that
for their specific needs, taking account of the availability of
job seeker. The assessor will discuss with job seekers the
specialist (a provider who assists job seekers with a specific
assistance available to help them get a job and will make an
disability) and DOES providers who can serve all eligible
appointment with either a DOES, JNM, vocational
job seekers in the area.
rehabilitation or pre-employment service provider.
4.5.2 Existing DOES job seekers As well as referring people to the right service, the CWCA
provider will supply detailed information electronically to
From July 2006, job seekers who were receiving DSP prior Centrelink and to the selected service provider on referral
to 10 May 2005 will remain eligible for the capped stream. about the job seeker’s participation barriers, current and
Job seekers granted DSP between 11 May 2005 and 30 June future work capacity and intervention needs.
2006, may, as a result of a reassessment of their work
capacity and a review of their Centrelink payment, move to
NSA or YA (O) with a part time participation requirement. 4.5.4 Referral process
These job seekers would then become eligible for an
uncapped place. DOES providers must accept and assist all eligible job
seekers who are referred by Centrelink or a CWCA provider
Transitional arrangements will be developed should these to a DOES uncapped place.
job seekers move from a DOES capped to an DOES
uncapped place. Job seekers will be referred to DOES providers either on the
basis of the preference expressed by the job seekers or
In transitioning a job seeker from a capped to uncapped automatically through the system if the job seeker does not
place, where the job seeker is not in employment, then the nominate a preference.
two year period of support will start from acceptance into
the uncapped place.
4.5.5 Job seekers who express a preference
If in transitioning a job seeker, from a capped to uncapped
Once the CWCA provider determines that the job seeker
place, the job seeker has been in employment for at least 13
will be referred to DOES uncapped, the job seeker may
weeks and 195 hours,
nominate a preferred DOES provider.
then the job seeker will be entitled to two years of assistance
from their initial acceptance date, or six months support To assist job seekers’ choice, they will have access to
information supplied by DOES providers about generalist within a 20 per cent ‘tolerance’ of a DOES provider’s
and specialist services available. Whether or not they are contracted business share of the flow of job seekers in an
allocated to their preferred DOES provider will generally ESA. This means that between
depend on whether the organisation has achieved its upper 80 per cent (lower tolerance) and 120 per cent (upper
tolerance of business share within the ESA, (for generalist tolerance) of the provider’s contracted business share may
and generalist/specialist providers only) and whether the be available.
nominated DOES provider has an available appointment
within 48 hours. For example: If DOES provider A is contracted to deliver
generalist DOES to 30 per cent of job seekers in ESA XYZ,
If the preferred generalist or generalist/specialist DOES DOES provider A would expect to receive between 24 per
provider has achieved its upper tolerance of business share, cent (lower tolerance) and 36 per cent (upper tolerance) of
the job seeker will be requested to nominate another the referral flow, depending on job seeker preference for the
preferred DOES provider. organisation.
DEWR will not guarantee the number of referrals any
4.5.6 Referral of job seekers who do not provider will receive, as it will depend on the level of
express a preference demand.
If a job seeker does not express a preference DEWR’s IT 4.5.8 Initial Appointment for all new
system will randomly allocate the job seeker to a DOES
provider with a site that is mapped to the job seeker’s
postcode. The business share approach described in section
Centrelink or a CWCA provider will make initial interview
4.7, provides the framework for the random allocation
appointments for all job seekers through the providers’
In the first instance, only mapped generalist and generalist
Centrelink and CWCA provider will refer job seekers to
/specialist DOES providers at their lower tolerance, who
DOES providers who have available appointments within
have not reached 80 per cent of their contracted business
two working days. DOES providers will need to ensure there
share will be listed as available for random allocation.
are sufficient appointments available in the electronic diary
to meet the demands of their business share. DEWR will
If all mapped generalist and generalist/specialist DOES
regularly monitor the flow of job seekers to providers and
providers are above their lower tolerance, they will all be
the availability of appointments.
listed as available for random allocation. The random
allocation process will take into account each DOES
provider’s contracted business share when allocating job
4.5.7 Allocation process for automatic
The referral process aims to manage the allocation process
Table 5—Example of allocation process for automatic referrals
Only two providers contracted to provide DOES uncapped services in ESA XYZ
• DOES provider A: contracted to provide 30 per cent of generalist services
• DOES provider B: contracted to provide 70 per cent of generalist services
In a 12 month period, 100 job seekers are referred to DOES uncapped providers in ESA XYZ. The random allocation process
aims to allocate 24 referrals to DOES provider A and 56 referrals to DOES provider B in this 12 month period.
Number of referrals Number of referrals Number of referrals
Lower tolerance Based on business share Upper tolerance
(80% of allocation) (120% of allocation)
DOES provider A 24 30 36
DOES provider B 56 70 84
job seekers within the specific disability group.
4.5.9 Direct registration with service
Specialist DOES providers will not be included in the
business share allocation of job seekers within an ESA. Only
DOES providers are encouraged to market their services to job seekers, who do not express an alternative preference,
potential job seekers in the community through the direct and who have the specific disabilities or needs targeted by
registration pathway. Job seekers will also be able to directly the specialist DOES will be referred to a specialist provider.
approach a DOES provider for assistance. Direct registration
DEWR cannot guarantee a particular level of referral to
job seekers will not be included in the business share but
specialist providers over the contract period.
will be regarded as additional business.
Providers must register the job seeker on DEWR’s IT 4.5.11 Disputed assessments
system and check DEWR’s IT system for a current
assessment for that job seeker. While DOES providers are expected to accept all referrals,
there may be some instances where a provider considers a
If a current assessment is available and the assessment referral to be inappropriate. Where a provider believes a
indicates that the job seeker is eligible for DOES, then the specialist service would better meet the requirements of a
service is able to complete an initial interview with the job job seeker, they are able to refer the job seeker directly to a
seeker and accept the job seeker onto their case load. specialist DOES provider. Where they are uncertain as to the
best option for a job seeker DOES providers are able to
If a current assessment is available and the assessment request a reassessment by the CWCA.
indicates that the job seeker is not eligible for DOES
uncapped, then the service provider must refer the job seeker DEWR and DHS will closely monitor the appropriateness of
back to Centrelink. referrals from CWCA provider and the level of cross referral
from DOES providers.
If there is no assessment, then the service refers the job
seeker to a CWCA provider for assessment and referral 4.5.12 Change of address transfers within
back. the programme
4.5.10 Referral to specialist providers: Where a job seeker moves during the programme, their
DOES provider is able to transfer the job seeker to a new
allocation process DOES provider at the new location.
Organisations who register as a specialist provider for
people with a specific disability will only receive referrals of
4.5.13 Temporary incapacity suspension more than 24 months after their CWCA must be
referred back to a CWCA provider for a new assessment.
Job seekers with a temporary incapacity that have an
exemption to looking for work approved by Centrelink,
must have their employment assistance services suspended 4.5.14 Re-entry to DOES uncapped
by the provider on DEWR’s IT system if the provider ceases
to provide assistance during the period of temporary Job seekers who exit from a DOES provider and return
incapacity. within 24 months of the CWCA:
Job seekers who return from employment assistance • are ‘reactivated’ with the original DOES provider
suspension within 24 months of their CWCA: • commence in the Employment Assistance Phase on their
• are ‘reactivated’ with the original DOES provider existing Employment Assistance funding level if they are
not in employment or
• commence in the Employment Assistance Phase on their
existing employment assistance funding level if they are • commence in the Employment Placement Phase on the
not in employment or applicable post placement fee if they are in employment.
• commence in the Employment Placement Phase on the
Job seekers who return more than 24 months after their
applicable post placement fee if they are in employment.
CWCA must be referred back to the CWCA provider for a
Job seekers who return from employment assistance new assessment.
4.6 PERFORMANCE MANAGEMENT
• A new Star Ratings system.
The performance management framework for DOES 4.6.2 Key Performance Indicators
uncapped will include:
KPIs will be used to assess performance for DOES
• Key Performance Indicators (KPI)
providers during the contract. Performance against the KPIs
• Compliance with Quality Assurance certification will also be used to assess future tenders and in conjunction
with a Star Ratings system, may be used during the funding
• Contract compliance monitoring and
agreement period for business reallocation purposes.
KPI DESCRIPTION MEASURES
KPI 1 To maximise the number of assisted • The proportion of job seekers that are placed in
Effectiveness clients who achieve an employment employment
outcome • The proportion of job seekers that achieve the 4
To maximise the sustainability of week employment milestone
outcomes for clients who achieve an • The proportion of job seekers in the Employment
employment outcome Assistance Phase that achieve the 13 week
To maximise the sustainability of employment milestone
employment for Job in Jeopardy clients • The proportion of job seekers in the Employment
Placement Phase that achieve the 26 week
• The proportion of Job in Jeopardy clients who
maintain their employment
KPI 2 To minimise the time taken to engage • The period of time taken from referral to Intake
Efficiency new clients Phase
To achieve employment outcomes in a • Time taken from the start of the employment
timely manner assistance phase to the 13 week employment
To ensure employment assistance and milestone
support work results in high levels of • Proportion of job seekers who achieve independence
independence in less than two years of support through DOES
To maximise sustainability uncapped stream
• The proportion of job seekers who achieve an
employment outcome and have to return to the
programme within twelve months
KPI 3 Extent to which providers offer a DEWR satisfaction with the delivery of services,
Quality service to participants that complies including but not limited to:
with the funding agreement and is in • evidence of delivery of personalised services to
accordance with the Code of Practice clients, through findings of site visits, quality audit
and the DOES Service Guarantee projects or other qualitative information and
• the number or type of serious complaints, series of
complaints, and active management of complaints,
including assisting DEWR in negotiating complaint
4.6.3 Quality Assurance Framework More information on the Quality Assurance system, the
Disability Services Standards and certification bodies can be
In 2002 the Disability Services Amendment (Improved found at:
Quality Assurance) Act was added as an amendment of the www.facs.gov.au/internet/facsinternet.nsf/disabilities/servic
Disability Services Act (1986). This introduced new Quality es-qa_nav.htm
Assurance requirements for all Australian Government
funded disability employment services.
4.6.4 Star Ratings
All services receiving Australian Government funding as a
A Star Ratings system, drawing on the DEWR KPIs (see
DOES provider must be certified as complying with the
section 4.6.2) will be introduced for DOES. Star Ratings are
Disability Services Standards and its key performance
currently used within the Job Network to distinguish
indicators. New services must demonstrate compliance with
providers based on their performance indicators. Providers
the system within
are rated on a one to five star system (five being the highest)
12 months of receiving Australian Government funding as a
that is a quick reference guide for DEWR to monitor relative
DOES provider. DEWR will not provide any funding for
performance. A similar system is planned for DOES.
costs associated with certification.
Star Ratings will be introduced with the 2006–09 DOES
There are 12 Standards focusing on organisation values and
funding agreement. Once determined to be a robust indicator
principles, service outcomes, service delivery, service
and together with other relevant performance information,
management and staff recruitment and training. A
they may be used to determine the allocation and
Complaints Resolution and Referral Service (CRRS) is also
reallocation of business and to drive provider performance,
included in the Quality Assurance framework.
so that people with disabilities get the best services possible.
4.7 BIDDING FOR BUSINESS
Only job seekers, who do not express an alternative
4.7.1 Introduction preference, and who have the specific disabilities or needs
targeted by the specialist DOES will be referred to a
DOES uncapped places will be distributed on a business
share approach. Providers will bid for a percentage share of
referrals in an ESA, nominating their preferred minimum Preference may be given to specialists who are prepared to
and maximum share of business, and sites from which they provide services to all DOES eligible job seekers.
will deliver their service. Preference may be given to DOES Organisations in this category will be required to submit a
providers that cover whole ESAs and all disability types. tender as a generalist provider with a specialisation,
nominating a single specialist target group only. These
providers are required to nominate a business share for the
4.7.2 Proportion of business generalist business within the ESA.
Tenderers will bid for a percentage of the business available
within each ESA. The business share allocated is not a
guarantee of the number of referrals. Absolute numbers of
job seekers who may be referred to a DOES provider will When submitting a bid in ESA, an organisation may specify
depend on the number of job seekers who become eligible ‘conditionality provisions’ in relation to another ESA that is
for services over time, DEWR will not guarantee the referral essential to that bid. For example, the specified ESA may be
of any particular number or category of job seekers to DOES essential to its operations because it is the home base of the
providers. organisation where it has well established infrastructure. The
essential ESA may be located in any area across Australia. If
Specialist DOES providers will not be included in the
a tenderer does indicate an essential ESA for and ESA bid,
business share allocation of job seekers within an ESA.
and is unsuccessful in that essential ESA, this conditionality
provision will automatically exclude it from an offer of
business for the ESA bid.
4.8 SELECTION CRITERIA
Tenderers bidding for DOES uncapped must complete • a specialist provider
Selection Criteria 1 and 2 for each LMR in which they are
bidding for business. The first two selection criteria relate to in the same ESA.
an organisation’s experience and policies in broad terms.
Please note that tenderers for DOES must respond to the
Selection Criterion 3 must be completed for each ESA Quality Assurance section in the tender application (see
within the LMR in which a tenderer is bidding for business. section 4.6.3 for further information).
This criterion provides organisations with an opportunity to
demonstrate more localised knowledge of the ESA.
4.8.1 Criterion 1
Under each criterion there are a series of dot points outlining
Demonstrated performance in delivery of DOES or
information a tenderer’s response must include. Failure to
respond as directed will reduce the tenderer’s score against
that criterion. Additional information can be provided if that 1.1 Describe the services that your organisation has
assists in the tenderer’s claim against the specific criterion. delivered that are most relevant to DOES services.
Information to be supplied in your response must
A tenderer’s response should be as succinct as possible and include, but need not be limited to, the following:
not exceed the maximum word length for each criterion (to
Examples of services delivered in relation to the
be specified in the RFT.
DOES core services of:
If tenderers wish to bid for DOES uncapped services they • intake—initial contact, assessment and
can bid as either one of the following options: development of a Activity Agreement and
individual service plan
• a generalist provider only or
• employment assistance—delivery of training,
• a generalist provider with a specialist stream with only
counselling, job search support and other pre-
one specialist service allowed (generalist/specialist) or
employment assistance and
• a specialist provider only (multiple specialist services
• employment placement—job matching and
advocacy, practical on the job support to employee
Tenderers bidding as a generalist/specialist provider (option and employer (i.e. job design, work place
two) must complete a single application addressing modifications, co-worker training) exit planning
Selection Criteria 1, 2 and 3. A tenderer must provide their and follow up.
claims for both generalist and specialist services against Examples of other relevant services delivered to
each of the criteria in the same form. If selected, the tenderer people with a disability or similar target group.
would be expected to deliver both generalist services and
1.2 Provide information relevant to your organisation’s
their identified specialist service (only one specialty
performance in delivering DOES or similar services:
(a) For existing DOES providers include the following
A tenderer wishing to bid as a specialist only (option three) data for the 12 months ending 30 June 2005:
may bid to provide one or more specialist services in the
• number of job seekers assisted
same LMR or ESA; however, tenderers must complete a
separate application for each specialist service they wish to • the proportion of your caseload who were placed
provide. in employment
• the proportion of your caseload who achieved the
It is important that tenderers note that they can only bid for
10 and 15 hour 13 and 26 week outcomes
business in an ESA as either a generalist or as a specialist or
as a generalist/specialist. • the proportion of these employment outcomes
equal to the job seekers employment goals and/or
Tenderer’s cannot submit separate applications as: participation requirements and
• a generalist provider • commentary on factors or external influences on
these performance levels.
• a generalist/specialist provider and
(b) If you are not an existing DOES provider, please organisation’s performance against the program’s
provide data on: KPIs (refer to section 4.6.2 of the Exposure Draft).
• performance levels or outcomes achieved against
industry benchmarks or norms and 4.8.3 Criterion 3
• commentary on key factors or external influences Local strategies to promote, sustain and enhance the
on these performance levels.
delivery of DOES at an ESA level
1.3 Describe how this performance demonstrates your Knowledge of the socio-economic and labour market
ability to deliver DOES to the target group. conditions of the ESA and your links with relevant local
4.8.2 Criterion 2
(a) You must provide a brief description of the socio-
Proposed strategies to achieve outcomes for DOES economic and labour market conditions of the ESA
2.1 Proposed service delivery strategies: and how these socio-economic and labour market
conditions will impact on the delivery of DOES in the
Demonstrate how your service will work actively with ESA.
job seekers from the target group to ensure sustainable
employment outcomes that meet their goals and/or Provide evidence of the strategies your organisation
participation requirements. currently uses, or will use, to establish and maintain
community/stakeholder and employer linkages in the
Your response must include, but is not limited to: ESA to assist with the delivery of DOES. Also detail
• strategies you will use to engage and retain job other services your job seekers will be able to access
seekers through these linkages.
• the range of pre-employment, training and other Provide details of the strategies you will use with
services that will be available to assist job seekers employers to market your services and the skills of
get ready for, and into jobs your job seekers.
• the strategies you will use to assist job seekers (b) If you intend to provide specialist DOES to job seekers
maintain employment and achieve independence in the target group you must provide:
and • a statement identifying the need for your specialist
• how you will support employers. service within this ESA including your estimate of
the number of job seekers seeking your specialist
2.2 Proposed management and administration of DOES to
services you would over a 12 month period and
support delivery against the funding agreement,
programme guidelines, and other relevant • the proportion of the above specialist job seekers
Commonwealth/state territory legislation. your service would be able to assist (provide
2.3 Proposed infrastructure to support the delivery of
Your response must include, but is not limited to:
• IT and IT training skills
• recruitment, retention and development of
appropriate staff including current or intended
• customer services and complaints handling
• privacy and confidentiality for clients and their
• availability of accessible and adaptive technology
and other support for people with disabilities.
Describe your organisation’s proposed performance
management strategies. Your response must include
how you will monitor, measure and evaluate your