2101 Martin Scarfe by 7HzN9S3S

VIEWS: 5 PAGES: 58

									Welcome
to Day 2
9.45am-10.45am: OPENING PLENARY (DAY TWO)
 Chairman’s Welcome

 Martin Scarfe, local e-gov NP Programme Director, LB of Newham
 The Role of Innovation in Transformation

 Jos Creese, Head of IT, Hampshire County Council
 / CIO Council Member, Cabinet Office Efficient and Sustainable
    Procurement for the Public Sector

 Peter Fanning, Deputy Chief Executive, OGC
9.45am-10.45am: OPENING PLENARY (DAY TWO)


 Chairman’s Welcome

 Martin Scarfe, local e-gov NP Programme Director, LB of Newham
 The Role of Innovation in Transformation
9.45am-10.45am: OPENING PLENARY (DAY TWO)


 Jos Creese, Head of IT, Hampshire County Council
 / CIO Council Member, Cabinet Office Efficient and Sustainable
    Procurement for the Public Sector
                    Delivering Better
                 Local Authority Services




               I.T.:
  “Innovation in Transformation”


    Local e-Gov Expo
ExCeL, Docklands, London                                  Jos Creese
                                                 Head of IT Services
    5 & 6 April 2006                        Hampshire County Council
                                            local e-gov EXPO National Event 2006



         e-Gov has passed on …


         • e-Gov was never intended to be an end in itself
         • We need to get back to the original intentions:

            – Better services
            – Greater efficiency

            What the public wants …




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                                                                local e-gov EXPO National Event 2006



            Evolution…..

                                     e-services
           Awareness & Access        Part of service delivery
                                     Political buy-in
                                                         Take-up
                                                         Efficiency            Collaboration & intermediaries
                             Services on Line                                  Public in control
                                                         PSTOs
                                                                               Shared services
                                                                               National framework
         People Network                                                        Different delivery models
         Broadband                           Process Transformed               Technology integration
         National Projects
         Pathfinders
         Start spending
                                                                       Citizen Centric
           2000                        2005                                                       ?
                    e-Government                    Transforming government



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                                             local e-gov EXPO National Event 2006




         Challenge:

         •   More for less/efficiency
         •   Capacity/Capability
         •   Public expectations and external pressures
         •   Partnerships

                 culture        innovation            change

             “doing different things, doing things differently”

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         local e-gov EXPO National Event 2006




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                                              local e-gov EXPO National Event 2006




          Efficiency …

           •   Stop chasing the margins,
           •   Requires radical re-plumbing
           •   Start being real about partnerships
           •   Face up to the boundary issues

                          It’s not (just) about Gershon …




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                                                  local e-gov EXPO National Event 2006


    Innovation around …

                                                 Collaboration:
                    Citizen Focus:                       • Shared Services
                                                         • Intermediaries
                                                         • Information
                • Design
                • Take-up       • Efficient Processes
                • Inclusion     • Empowerment of Teams
                • CRM           • Business-like culture




                                    Technology:
                                   • Contract models
                                   • Integration and flexibility
                                   • Cost base




                           … Changing what we do and how we do it:
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                                          local e-gov EXPO National Event 2006




          Innovation

           ..Is not:   - process driven
                       - led by experts
                       - managed by Boards


           ..Is:       - empowering of teams
                       - focused on solving problems
                       - safe to experiment (within boundaries)



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                                                local e-gov EXPO National Event 2006



          Public expectations

          •   ‘One and done’
          •   Easy to find help and advice
          •   Citizen in control (time, place and method)
          •   Responsiveness
          •   Low taxes (affordability)
          •   Protection
          •   Not faceless

          …results in high take up and democratic renewal – public
           engagement and responsibility

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                                                     local e-gov EXPO National Event 2006



          Partnership and Collaboration


          •   No public service is an island (apologies to John Donne 1571-1631..)
          •   Efficiency
          •   Public safety
                                                        Central
          •   Service Quality

                                                      Service integration


                                                             Local


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                                             local e-gov EXPO National Event 2006



          Localism and Nationalism


          • Local public services are critical to success

          • Delivered over a national framework:
            – Standards (not standardisation)
            – Policies




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                                           local e-gov EXPO National Event 2006




          Leadership of Change


          •   Lateral/cross business thinking
          •   Incubation of innovation and risk management
          •   Deeper understanding of business process change
          •   Chaos and change management
          •   Performance Management and Rewards
          •   Business skills (inc. mastery of technology)




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                                               local e-gov EXPO National Event 2006




          The role of the CIO:

          Its about survival of the fittest




                                              “necessity is the mother of invention”


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9.45am-10.45am: OPENING PLENARY (DAY TWO)



 Peter Fanning, Deputy Chief Executive, OGC
Efficient and Sustainable Procurement for the Public
Sector



Peter Fanning
Deputy Chief Executive
           Office of Government Commerce
                                      local e-gov EXPO National Event 2006

 Why The Sudden Focus on Public Sector
 Procurement?
                   It’s actually not so sudden…




          Peter Gershon’s Procurement Review results in
                creation of OGC as “One Stop Shop”

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                               local e-gov EXPO National Event 2006

 Okay – But Why Has Procurement Moved To
 Centre Stage? 3 Reasons…

                  Efficiency Review & Programme -
                  Procurement to deliver over £8bn
                         of £21.5bn total annual
          gains




                   New UK procurement
                   regulations
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                                                                                        local e-gov EXPO National Event 2006

 So What Is The OGC Doing To Support
 Efficient Procurement?
           Research on the Procurement landscape outlines
           a crowded and complex scene…
                                                                                                           Joint Committee Consortia
                                                                             NE
                                                                                                                 NEPO            SER
      Local Authority Stores
                                                                             Y+H                                 YPO             WMS
              Joint Committee
              Consortia Stores                                                                                   ESPO            WNWPO
                                                                                   EM
              Regional Buying                            NW
              Consortia Stores                                                                             Regional Buying Consortia
                                                                                         EE
          LA Stores trading beyond                                                                                        Local Authority
              their boundaries                                                                                           Purch Partnership
                       North Eastern Purchasing Organisation

             Privatised Local
                     Yorkshire Purchasing Organisation                                        3rd Party Suppliers’         Derby District
                                                                                                  Warehouses              Purchasing Org
             Authority Stores Purchasing Organisation
                     Eastern Shires

                       Supplies
                                                         WM                                                             Black Country Purch
                       West Mercia Supplies
            NHS Logistics Stores                                                                 MOD DLO                    Consortium
                       Wirral & North Wales Purchasing
                       Organisation                                                              Warehouses
                                                                                                                          Central Buying
          NHS Collaborative                                                                                                Consortium
          Procurement Hubs
                                                                                        SE                              London Contracts &
                                                                                                                           Supplies Grp
          NHS CP Hubs being                                    SW   London
              rolled out                                                                                                   Kent Buying
                                                                                                                           Consortium
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                                local e-gov EXPO National Event 2006



 What Does This Mean?

 Purchasing activities in England equate to over
   £100 billion and are currently managed…
   in a sporadic manner with
         limited coordination and
              little aggregation of spend through
                          more than…



          50,000 ‘buyers’
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                                                          local e-gov EXPO National Event 2006



 Paying Different Prices For Similar Things…


                  260.00                                                269.00
                                    239.00
                           204.00                              200.00
                                             159.00   161.00
          -----------------------------------------------------------------------------




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                   isa


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             rg


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          O


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          O
              17” PC Monitor Prices (£)

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                               local e-gov EXPO National Event 2006



 OGC – Taking A More Planned Approach

 Category Management
 Monitoring OJEU contract advertisements
 Deals on common commodities, goods &
          services

 Also - In local government…
  Working closely with Chief Executives Task
   Force & ODPM
  Supporting improved efficiency in other markets
   e.g. Social Care, Social Housing & Waste
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                                        local e-gov EXPO National Event 2006

 And What Is The OGC Doing To Support
 Sustainability?

                             and Social Issues in
          purchasing - guidance on the OGC website

 Supporting the

 Advising organisations on how they can
          incorporate their own policy objectives into the
          procurement process


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                                        local e-gov EXPO National Event 2006

 To Support Sustainability Through A Diverse
 Economy OGC Is Also…
 Supporting the Small Business Service in
          providing a national opportunities portal for lower
          value contracts – www.supply2.gov.uk

 Providing simplified pre-qualification documents

 Providing training for procurers to make them
          more aware of including SMEs in procurements


 Working to improve funding relationship with
          Voluntary and Community Sector
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                            local e-gov EXPO National Event 2006

 And What Is The OGC Doing To Support
 Implementation Of The UK Regulations?
         Making guidance on the UK
          regulations available on the OGC
          website: www.ogc.gov.uk under policy

         These cover the new provisions
          implemented by the revised Regulations

         Particularly highlighting Frameworks,
                eAuctions and new procedures for
                complex procurements
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                                       local e-gov EXPO National Event 2006

 So That’s What We’re Doing – What Should
 You Be Doing?
          Using best practice & choosing to improve - bad
          practice is no longer an option

          Joining in – making collaboration the first step

          Pursuing value for money AND efficiency gains

          Contributing to the Sustainability Agenda

          Considering eProcurement options every time

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 10.50am-11.30am: KEYNOTE BRIEFINGS

 Transformational Government – Glyn Evans, Chair, SOCITM
Age Group

 Transformation & Local Government, e-Government Unit
Part of a wider digital strategy for the UK
Implementation Plan
• Closely linked to CSR
• Leadership and
  governance
• Builds on the ‘Three
  Transformations’
• Annual reporting cycle
• Local Government
  discussion paper
Leadership and governance arrangements
                                               Ministerial Groups
    Ministerial leadership
                                              PSX(E)         MISC 31



                                              Leadership Groups
    Business leadership
                                       CIOC            STB          PGSSB




                               CTOC           CIB
    Technical leadership
                             Technical Steering Groups




     Deep business and
    technical knowledge                          Working groups
Services designed around the citizen/business
                          • Better understanding of customer
                          behaviour
  Systematic              • Standards for consistent and
 engagement               comparable customer insight research
                          • Central analysis of departmental
                          research


                                 • Reduced numbers of websites
                Modern
               channels          • New mobile technologies
                                 • STB to agree overall channel
                                 architecture for government
Services designed around the citizen/business

• CGDs for Older People and Farmers
appointed
• Lessons to be learnt and new
appointments made in November 2006             Customer
                                             Group Directors



       • STB established and SDA in post
       • STB acting as clearing house for                      Service Design
       obstacles to service transformation                       Principles
Move to a Shared Services culture
  Supporting services   • Varney review into customer service centres
                        announced in Budget 2006
                        • Nine sector plans for shared services in HR,
                        Finance and other corporate services in
                        development
                        • Shared services market development activity
                        • Common infrastructure roadmap to be
                        published by November 2006
                        •Varney review into barriers to sharing
Move to a Shared Services culture
• Clarify data sharing strategy                    Management of
                                                   Data and Identity
• Policy decisions by MISC31
• Review penalties for data misuse
• Departmental alignment on data sharing by
end-2007
• Identity management governance structure in
place
• Study into use of NINO for identity management
• Work on risk management tools, biometrics,
international comparators and Hampton Review
(business identity)
Move to a Shared Services culture

  • Work programme on information management
  • Guidance on information security
  • Work programme on technical standards and architecture
  • Publish UK geographic information strategy




                                            Use of
                                       technology and
                                          standards
Professionalism in delivery of IT enabled change
                              Build and expand IT profession across
                              public sector:
 Government                   • Competency and skills framework
IT Profession
                              • Registration
                              • Departmental leads
                              • IT Academy

                                     • Targeted support to mission critical
                                     projects e.g. programme delivery
                                     directors
                                     • Robust controls in place for all IT-
                                     enabled business change programmes
                Reliable Project
                    Delivery
  Professionalism in delivery of IT enabled change

• Portfolio management approach in place
for key portfolios                                        Supplier
                                                          Management
• Six-monthly forward look at supply and
demand
• Thirteen supplier performance plans by
November 2006



    CIO Council support for innovation:
                                             Innovation
    • Engagement with private and academic
    sectors
    • Frameworks and business models
    • Online space for sharing knowledge
        Transformational Local Government
                 – seize the day!

• We are at a “tipping point” where many strands
  of policy and practice are converging to give
  local government both the opportunity and need
  to change fundamentally
• The challenge for local authorities is to seize the
  opportunities for reshaping local public services
  – to lead change rather than having it imposed
  on them
        Transformational Local Government
    – engaging with communities and citizens

• Giving local people more power
• Knowing our communities
• Making local services more accountable

• Has your authority found effective ways of increasing citizens’
  engagement in decision making and service design? What
  contribution could ICT make?
• The Government wants to find new ways of coordinating and
  sharing existing customer and front line research. What would be
  the best way of doing this?
          Transformational Local Government
             – reshaping service delivery

• Increasing choice
• Joining-up service provision
• Achieving effectiveness and efficiency

• How can we increase the choices we offer local communities,
  citizens and service users?
• The Government has said that shared services are likely to feature
  heavily in the 2007 comprehensive spending review. Are there
  elements of local public service infrastructure that should be
  mandatory?
          Transformational Local Government
            – changing our organisations

• Finding the resources
• Getting the relationships right
• Managing the change

• Central government is talking about managing its ICT investment as
  an overall portfolio. What would be the advantages of this approach
  in local government and could it work?
• What skills does your authority have to manage major change?
  What extra support do you require?
                       Next steps
• Publish the implementation plan – last week
• Deliver the projects and programmes already underway
• Build the pan-government structures to oversee delivery
• Work with HMT to identify the opportunities for the next
  comprehensive spending review – Varney reviews
• Engage local government in the context of: ‘local vision’;
  Lyons and ‘place making’; ‘double devolution’;
  LAAs,LSPs,LPSAs and LPSBs; best value; CPA; and
  social, economic and environmental wellbeing
• Annual report in November 2006
            Thank you

                  Glyn Evans
     glyn.evans@cabinet-office.x.gsi.gov.uk
              Tel. 0207 276 3082

                www.cio.gov.uk

itstrategyprojectteam@cabinet-office.x.gsi.gov.uk
12.00am-12.30am: CASE STUDIES


    Land & Property Information: Underpinning Service
              Transformation & Efficiency

                  Hosted by ESRI (UK)
 - James Thompson, Local Government Strategist, ESRI (UK)
Lunch from
 1.10pm
2.10pm-3.10pm: EXECUTIVE BRIEFINGS & WORKSHOPS


Shared Services: One Authority’s Journey So Far

Caroline Stanger, Director of Business Support &
Development, Cambridgeshire County Council
Coffee Break
3.40pm- 4.20pm: FOUNDATION SESSIONS


Shared Services: Where Are We Now?

Caroline Stanger, Director of Business Support &
Development, Cambridgeshire County Council
4.30pm–5.15pm: CLOSING PLENARY

CLOSING PLENARY
Special Guest Speakers:
- Sir Sandy Bruce-Lockhart, Chief Executive, LGA
- Lady Marie Stubbs, Former ‘Super-Headteacher’ & Author

Chairman’s Closing Comments
Martin Scarfe, local e-gov NP Programme Director, London
Borough of Newham
Local Government – The Future



Sir Sandy Bruce-Lockhart
Chairman
Local Government Association
Have a Safe Journey Home
 See you at t-Gov EXPO
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