CS Techsoft
SAP CRM COURSE CONTENTS
CRM BASE COUSTAMIZATION
Over view of CRM Architecture
Business Partner
BP Roles & Grouping, BP Relationships
Organizational Management
Organizational Model, Org Determination
Territory Management
Territory Hierarchy Levels
Product Master
Attributes & Set Type, Hierarchies & Categories,
Product types, Maintain Products
Transactional Processing
Business Transactions
Item Category
Activity Management
business Activities
TASK
Partner Processing
Partner Functions, Access Sequence, Determination Procedure
Text Determination Procedure
Text Objects, Text Types
Actions
Action Profile, Conditions
Pricing
Condition Techniques and condition types
Billing
Billing Unit, Billing Type, Billing Document
Middleware
BDoc Modeler, BDoc Messages
Replication & Realignment
Administration Console
BDoc Types,
initial data load, delta load & Synchronization
INTEGRATION BETWEEN R/3 & CRM
Synchronization process between CRM & Mobile Applications
Ground Floor (G1), S.S Chambers, Plot No-27, Gayathri Nagar, Ameerpet, Hyd.
Mobile: 9000081877; LAN: 040 - 66 77 10 99; www.cstechsoft.com
CS Techsoft
Marketing
Marketing Planner & Campaign Management
Marketing Calendar
Personalized Mail Forms
Customer Segmentation
Product Proposals
Campaign Automation
External List Management
Lead Management
Sales
Opportunity Management
Copying Controls
Sales Cycle, Tools - Buying Center & Sales Agent
Quotation management
Order Management
special functions in quotation and order management
contract management
pricing
rebate management
Service
Installed Base management
Service agreements and service contracts
service plans
service order management
Complaints and Returns
warranty claims
case management
Interaction Center (Win Client)
Agent Functions and Processing IC
Technical Architecture
Front Office Frame Work
IC Win Clint Profile
Configuring Components
Visible & hidden Components
Action Box Configuration
Ground Floor (G1), S.S Chambers, Plot No-27, Gayathri Nagar, Ameerpet, Hyd.
Mobile: 9000081877; LAN: 040 - 66 77 10 99; www.cstechsoft.com
CS Techsoft
Scripting /Messaging
Call List Management
Agent Inbox (E-mail Handling)
Alert Modeler
Mobile Applications
Navigation In Mobile Sales & Service
Mobile Client Architecture
Mobile Application Studio
TILES, Tile sets, Business Components & Applications
Name Space Manager
Interaction CENTER (Web Client)
Agent Function and Processing IC
IC Web Clint Profile
IC Web Clint Functions
IC Manager Portal
IC Workforce Management
Communication Architecture
E-Commerce (Internet Sales)
Architecture
Web Shop (B 2 B & B 2 C)
User Account Management
Product Catalog
Product Proposals & Partner Product Range
E MARKETING, E-Sales & E-Service
(note: classes will be covered for CRM functional PART ONLY)
Ground Floor (G1), S.S Chambers, Plot No-27, Gayathri Nagar, Ameerpet, Hyd.
Mobile: 9000081877; LAN: 040 - 66 77 10 99; www.cstechsoft.com