HR Quiz Chapters 1-4 STUDY GUIDE
Version #1
Student: ___________________________________________________________________________
1. Cognitive ability tests are timed to increase stress level to simulate working conditions.
True False
2. Most U. S. workers report that work stress has decreased significantly over the past few years.
True False
3. Self-management emphasizes building blocks of behaviors because old habits cannot be erased.
True False
4. A good decision is the same as a good outcome.
True False
5. Money is the only real motivator.
True False
6. According to social learning theory, role models may provide the needed linkage between knowing and doing
for many individuals.
True False
7. Great managers are born with the necessary skills and abilities. Management cannot actually be "learned."
True False
8. Escalation of commitment is a source of judgment error in problem solving.
True False
9. Confidence estimates, trial and error, and healthy skepticism are tactics used to overcome judgment biases.
True False
10. The ladder of inference begins with adopting beliefs about the world.
True False
11. If an intended message is not received, the problem is usually the fault of the receiver.
True False
12. Low performance is always attributable to low motivation.
True False
13. Ability and personality are two types of important individual differences to consider in management training.
True False
14. Audiences are most interested in messages that do not directly affect them.
True False
15. Maslow's highest order need is self-actualization.
True False
16. Communicating clearly and effectively is a skill everyone can learn and refine.
True False
17. People who communicate clearly and confidently are more successful in business than those who do not.
True False
18. The self-serving bias is a type of fundamental attribution error.
True False
19. SMART goals are specific, moderate, actionable, revised, and timely.
True False
20. Persuasive appeals that arouse your emotions are NOT effective when speakers use stories to communicate.
True False
21. Ethos refers to logical arguments that support a position.
True False
22. The Job Characteristics Model of motivation has nine core dimensions.
True False
23. To solve recurring problems, a manager should focus on events rather than patterns.
True False
24. Of all the information we absorb in a day, _____% is through hearing alone.
A. 7
B. 13
C. 33
D. 40
E. 45
25. Your text suggests the "5 S" method of delivering powerful messages. Which one of these is NOT part of the
method?
A. Strategy
B. Structure
C. Supplement
D. Support
E. Simple
26. Less than 1 percent of a group of high students ranked their ability to get along with others below average.
This statement is an example of the _______ type of judgment error.
A. availability
B. representativeness
C. anchoring and adjustment
D. confirmation
E. overconfidence
27. McClelland's needs framework includes:
A. fairness, ratios, input.
B. love, security, safety.
C. extraversion, introversion, sensing.
D. achievement, affiliation, power.
E. realistic, social, conventional.
28. SATs, MATs, and GMATs are designed to test:
A. emotional intelligence.
B. cognitive ability.
C. values.
D. ethical standards.
E. work team preferences.
29. Ethical ________ requires a high level of dedication or desire to do what is right even in the face of potentially
harmful personal repercussions.
A. consciousness
B. competency
C. attitude
D. commitment
E. decision making
30. The three elements of persuasion, first articulated by Aristotle, are:
A. minos, euros, and logos.
B. logos, cronos, and eos.
C. ethos, pathos, and logos.
D. structure, listening, and order.
E. team, individual, and organization.
31. Employees who have _________exhibit better mental performance, greater ability to cope with stress, lower
obesity levels, higher energy levels, and slower age-related declines information processing.
A. personal assistants
B. psychological hardiness
C. physical hardiness
D. daily hassles
E. good time management skills
32. _____ arguments move from talking about specific things to generalizing.
A. Inductive
B. Deductive
C. Chronos
D. Ethos
E. Dual
33. __________ is NOT a major factor of stress control.
A. Time management
B. Resiliency
C. Scientific background
D. Physical hardiness
E. Psychological hardiness
34. A recent survey reported that _____% of American workers reported that the previous year was their most
stressful year ever at work.
A. 20
B. 40
C. 60
D. 80
E. 100
35. Equity theory's platinum rule states:
A. "Treat others the way you want to be treated."
B. "Treat others the way they want to be treated."
C. "Treat yourself the way you treat others."
D. "Treat others the way they treat you."
E. "Treat yourself first."
36. Logos persuasion includes evidence, such as:
A. shock value and emotion.
B. statistics and appeals to authority.
C. fear and revulsion.
D. reciprocity and loyalty.
E. personality and trust.
37. Students with which career choice reported the lowest incidence of cheating as an undergraduate?
A. Medicine
B. Business
C. Engineering
D. Education
E. Government
38. _____ is the value a person places on received outcomes.
A. Motivation
B. Instrumentality
C. Valence
D. Achievement
E. Self-actualization
39. In the _________ form of generating alternatives, organizational members visit another organization that has
successfully solved the same problem.
A. BOT
B. benchmarking
C. brainstorming
D. brainwriting
E. benchwriting
40. Performance is a function of:
A. motivation, ability, rewards.
B. needs, power, safety.
C. ability, opportunity, readiness.
D. motivation, ability, opportunity.
E. instrumentality, valence, expectancy
41. Which of these is NOT a problem solving myth that new managers need to avoid?
A. Taking action is better than standing by.
B. Trust your gut.
C. Ethics is my problem.
D. I know when I'm making a poor decision.
E. Ethical abuses are due to unethical people.
42. For behavior modification, ______________ is not a good choice because it only specifies what not to do.
A. extinction
B. punishment
C. positive reinforcement
D. negative reinforcement
E. random reinforcement
43. Which communication channel allows the most immediate feedback?
A. Email
B. Registered letter
C. Face-to-face
D. Telephone
E. Formal report
44. The hasty generalization bias is a special case of the __________ judgment error.
A. availability
B. representativeness
C. anchoring and adjustment
D. confirmation
E. overconfidence
45. The _________ judgment error is a tendency to collect evidence that supports rather than negates one's
intuition before deciding.
A. availability.
B. representativeness.
C. anchoring and adjustment.
D. confirmation.
E. overconfidence.
46. Public speaking differs from conversation in this way. Public speaking requires:
A. less structure.
B. more casual posture and mannerisms.
C. more spontaneity.
D. more formal language.
E. less time constraint.
47. "Eustress" is defined as:
A. maximum psychological pressure.
B. controlled, productive stress.
C. an autoimmune response.
D. a pattern of mental and physical responses to conditions of uncertainty.
E. a response pattern to perceived threat.
48. "Do it now or don't do it at all" is an application of the _________time management technique.
A. 2-Minute Rule
B. Swiss Cheese
C. ABC
D. Matrix management
E. Prime internal goal monitor
49. The hierarchy of needs was developed by:
A. Maslow.
B. McClelland.
C. Burns.
D. Locke.
E. Latham.
50. __________ is NOT part of the provision of a social support network.
A. Personal assistance, such as financial help
B. Reassurance
C. Solace
D. Information provision
E. Muscle relaxation
HR Quiz Chapters 1-4 Key
Version #1
1. (p. 19)
2. (p. 30)
3. (p. 16)
4. (p. 92)
5. (p. 127)
6. (p. 12)
7. (p. 11)
8. (p. 89)
9. (p. 90)
10. (p. 84)
11. (p. 48)
12. (p. 127)
13. (p. 19)
14. (p. 49)
15. (p. 131)
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18. (p. 85)
19. (p. 139)
20. (p. 50)
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22. (p. 148)
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25. (p. 54)
26. (p. 89)
27. (p. 135)
28. (p. 19)
29. (p. 113)
30. (p. 49)
31. (p. 31)
32. (p. 53)
33. (p. 31)
34. (p. 30)
35. (p. 135)
36. (p. 53)
37. (p. 112)
38. (p. 129)
39. (p. 105)
40. (p. 128)
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42. (p. 147)
43. (p. 63)
44. (p. 87)
45. (p. 88)
46. (p. 58)
47. (p. 30)
48. (p. 39)
49. (p. 131)
50. (p. 32)
HR Quiz Chapters 1-4 Summary
Category # of Questions
AACSB Standard: 1, 10 13
AACSB Standard: 10 18
AACSB Standard: 2, 3, 6, 10 13
AACSB Standard: 5, 10 6
Baldwin - Chapter 01 13
Baldwin - Chapter 02 13
Baldwin - Chapter 03 13
Baldwin - Chapter 04 11
Blooms taxonomy: Knowledge 50
Difficulty Level: Easy 50
Learning Objective: 1 17
Learning Objective: 2 16
Learning Objective: 3 5
Learning Objective: 4 9
Learning Objective: 5 3