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ITS 98/99 Initiatives to IACC Instructional Computing Goals draft
ITS Initiatives for 98/99
Goal 1: ACCESS
Providing easy access to hardware and software for everyone in the campus community.
1.1 Communication all over campus.
Initiative(s): Wireless Communications
Participate in review of wireless technologies to determine how they might be
utilized to provide connectivity where more conventional approaches are not
cost effective.
Initiative(s): Standardize and support media development systems and software
Develop and maintain leadership in combing web and databases, XML, and
video editing
Offer color output in print, film, and video for faculty, staff, and students
Initiative(s): Automatic IP Address Configuration (formerly known as DHCP)
Provide the Cal Poly community with a simplified method of requesting and
configuring IP addresses to promote lap top computer mobility usage from
classroom to office, or use from anywhere on campus.
Cost: $120,000.00
It is anticipated that this project will be funded through Communications
Services base budget.
Initiative(s): Open Access Ports: Continuation of Current Installations
Continue to provide the Cal Poly community with increased access to the
campus network for laptop computers. Funding for open access ports in the
Library and University Union was provided during the 1997-98 fiscal year
outside of Communications Services base budget. Recurring costs to support
these ports in the coming year are identified at approximately $69,000 for
which funding has not been identified.
Cost: $69,000.00
Funding has not been identified for this project. Communications Services
recommends that BATS funding be considered as a source for this project.
Initiative(s): Open Access Ports – New Installation for Building 03
Provide the Cal Poly community with increased access to the campus network
for laptop computers by expanding the current open access ports project to
include building 03.
Cost: $82,300.00
Funding has not been identified for this project. Communications Services
plans to explore funding options to facilitate the completion of this initiative.
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1.2 Access from off-campus, anywhere, any time.
Initiative(s): Improve support tools for accessing Cal Poly resources remotely
Define, test, document, disseminate configuration parameters for remote
access software (e.g. IMAP mail)
Improve quantity and quality of documentation available over the web
Provide consultation/troubleshooting on configuring remote access software
Implement Netware IP software on Netware servers to increase speed of
remote LAN access; investigate remote LAN access options for Windows
NT Server
Initiative(s): INTRANET --- Single User Interface
Offer single user interface (=browser) to most applications on the network
including email, campus calendars, campus information, course information,
student information, trouble ticket tracking and self-help, CBT, chat, hypermail,
ODIN information, and universal authentication.
Initiative(s): 56kb Modem Pool Upgrade
Provide 56kb connectivity to paying modem pool customers (faculty and staff)
and provide up to 128kb ISDN connectivity for users requiring greater
bandwidths for graphic-intensive applications by adding eleven PRI ISDN
modules to the existing 56KB modem pool.
Cost: $132,000.00
Funding has not been identified for this project. Communications Services
plans to explore funding options to facilitate the completion of this initiative.
Initiative(s): North County Modem Pool Frame Relay Upgrade
Provide the North County Modem Pool users with access to reliable Internet
service and the ability to read their email, attach documents, and update their
by upgrading to a T-1 frame relay connection. At the present time, the existing
56KB frame relay circuit provides such slow response time that applications
time-out, causing users to lose their connections.
Cost: $17,000.00
Funding has not been identified for this project. Communications Services
plans to explore funding options to facilitate the completion of this initiative.
1.3 Information technology classroom support.
Initiative(s): Media Utility Initiative
Expand media delivery capability including classrooms, refreshing and
standardizing classroom media equipment and support, equipping conference
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rooms, and implementing mobile media carts.
Continue to support ethernet port activation for classrooms. New buildings
available Fall 98 are Buildings 52 – Science and 26 – Graphic
Communications.
Initiative(s): Audio/Visual Equipment Availability
Improve reliability and access to standard audio/visual equipment in the
classroom. Proactive maintenance schedules will reduce interruption of course
delivery due to equipment failure. This will enhance the learning environment
at Cal Poly by ensuring the infrastructure is in place for delivery of course
material. In addition, implementation of the Remedy system for trouble calls
and metric information about repair history will assist MDS staff in determining
appropriate action for equipment maintenance, repair and replacement.
Initiative(s): Classroom / Laboratory Telephones
Provide telephony / voice connectivity in classrooms and labs for emergencies,
teleconferencing and data connectivity via modem to the Internet or
mainframe; providing the capability to perform demonstrations, hold in-class
teleconferences with industry experts, and facilitate on-line discussions in the
classroom / laboratory environment.
Cost: $85,350.00
It is anticipated that this project will be funded through Communications
Services base budget.
1.4 University-provided computers, software and connectivity for faculty and staff.
Initiative(s): Faculty Workstation Plan
Complete the 3-year faculty workstation replacement plan for full-time
equivalent faculty and institutionalize the process. Explore feasibility of
expanding the program to target a larger user base (e.g. additional
instructional and administrative staff) and offer a broader range of services
(e.g. software upgrades, shared network printers).
Initiative(s): Software Maintenance and Distribution Automation
This would allow users to obtain software, correctly configured for their system,
quickly and easily, without human intervention. It would require use of the Web
for distribution and tracking of information.
Cost: The software is inexpensive: one possible middleware package is
WebObjects which costs $100/copy; the other possible package, Cold Fusion,
is also inexpensive. Most of the cost would be staffing: staff time to plan
development strategies, provide oversight, and a need for programmers to
implement low-level code.
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Initiative(s): Central UNIX Upgrade
Refresh and upgrade central UNIX capability to address expanding
functionality and transaction volume. This includes hardware, software, support
services, training, and additional staffing on a continual basis, with a
refresh/upgrade of resources on a 3-year cycle.
Cost: This will require an annual, on-going expense of $900,000 per year.
Initiative will require “new” funding source, and is “above” current base budget.
Initiative(s): Building Infrastructure Upgrade:
Complete the network connectivity infrastructure wiring in Fisher Science
(building 33) and Science North (building 53) and provide wiring infrastructure
to Architecture (building 05) faculty offices and labs for connectivity to
Architecture file servers, campus resources and the Internet.
Cost: $118,250
($68,250 for buildings 33 & 53)
($50,000 for building 05)
It is anticipated that this project will be funded through Communications
Services base budget.
Facilitate installation of ethernet connections, for entire buildings (e.g. 33, 53,
05) as well as individual faculty members, by providing consultation and
workstation software/hardware installation.
1.5 Assured access to computers and connectivity for students.
Initiative(s): Help Desk Access
Begin implementation of 7x24 strategy for Help Desk by use of Operations
staff during hours that the Help Desk is not staffed. Cost: minimal at first; may
require additional training for Operations staff, additional student assistant
hours.
Initiative(s): Print and Scanning Services Upgrade
Upgrade printing services to a minimum quality across all labs. Add color
printing capability and increase number of scanners. Procure print servers and
cost recovery software to automate cost recovery of printing.
Cost: Software $25,000; print servers $15,000; printers $25,000; scanners
$15,000. Staff costs for research and implementation. Will require cooperation
in providing data feed from SIS.
Initiative(s): Student Lab Upgrade
Upgrade student labs equipped with dumb terminals to add GUI interfaces to
email and the Web. A 25 seat upgrade is in progress in the Library Reserve
Book Room using a Citrix Winframe server.
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Cost: Purchase additional seats at $1000 per seat (Java workstations capable
of running Winframe client) for remaining campus dumb labs. Purchase
additional servers, $18,500 per 25-client server including Winframe software
with fail-over between servers.
Initiative(s): Student Lab Upgrade
Upgrade PC CAD and Graphics Lab supports classes and projects using CAD
software and plotting output. Computers need refresh to current high-end
Pentium CAD workstations to support required level of software.
Cost: 20 workstations @ $4500 per unit.
Initiative(s): Student Lab Upgrade
Develop plan and acquire funding for Language Lab. ITS participation to create
a multi-purpose multi-media computer facility with system administration and
lab monitor support provided by ITS.
Cost: $170,000 first year (assuming leased computers); $85,000 each next 2
years. This is total cost including facility renovation. ITS share should be less.
Initiative(s): Student Lab ADA Accessibility
Increase ADA Accessibility by incorporating software to assist visually impaired
students beginning with building 012 and CLA labs. Includes magnification;
text based and Web-based audible readers. Requires 1 copy of JAWS
software per platform.
Cost: $10,000.
Initiative(s): Student Lab Upgrade
Upgrade MAC demo lab in building 012 room 105D with replacement
equipment for all 32 workstations.
Cost: 32 workstations @ $4500 per unit.
Initiative(s): New Student Lab
Develop collaborative work lab for student group work.
Initiative(s): New Student Lab
Develop student media development lab for classes and individual work.
Initiative(s): Ref. 1.1, Automatic IP Address Configuration (formerly known as DHCP),
Open Access Ports: Continuation of Current Installations, and
Open Access Ports – New Installation for Building 03
Initiative(s): Access to Audio/Visual Equipment
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Establish a Resource Center in 10-125 Fall 98 enabling a second location on
campus for access to audio/visual equipment checkout.
Investigate and determine appropriate level of service and platforms required
for digital video editing in a student lab.
Initiative(s): Central UNIX Performance Monitoring
Implement HP OpenView software utility on the central UNIX cluster. This will
enable staff to better monitor system and detect problems and performance
issues, thereby improving system availability.
Cost: funded in 97/98
Initiative(s): Y2K Campus Compliance
Establish on-going Year 2000 coordinator/facilitator within ITS organization to
assist campus in identifying and documenting potential Year 2000 issues, and
resolutions, as identified.
Cost: 18 month project, .25-.5 FTE, using existing ITS staff.
Initiative(s): Campus Network Backbone Upgrade
Upgrade the campus network backbone to a fully switched (rather than routed)
infrastructure necessary to accommodate the quality of service required in
multimedia applications, including video clips, high-end graphics and a host of
other applications. Education On Demand (EOD) is a method by which
multimedia course content is served off of either a mainframe or a sub-server
and delivered to the desktop. Cal Poly can not deliver multimedia course
content over the existing distributed network.
Cost: The total cost of this project is $495,000. The project can be
implemented over three years as follows:
Phase 1: $237,000
Phase 2: $129,000
Phase 3: $129,000
Funding has not been identified for this project. Communications Services
plans to explore funding options to facilitate the completion of this initiative.
Initiative(s): Building High-Speed Network Upgrades
Provide the Cal Poly community with faster, more reliable access to computer
resources by installing ethernet switches to divide building traffic into separate
segments and provide a 100Mb ethernet connection for access to the campus
backbone.
Cost: The total cost of this project is $394,000. The project can be
implemented over two years as follows:
Phase 1: $212,000
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Phase 2: $182,000
Funding has not been identified for this project. Communications Services
plans to explore funding options to facilitate the completion of this initiative.
Initiative(s): Replacement of 16mb IBM token ring backbone (fiber)
Provide reliable infrastructure for administrative data networking traffic by
replacing obsolete, non-supported equipment with improved response times
and higher throughput ability.
Cost: $51,500
Funding has not been identified for this project. Communications Services
plans to explore funding options to facilitate the completion of this initiative.
Initiative(s): Power Backup for Backbone
Provide power backup to selected campus backbone sites to maintain
connectivity to surrounding buildings when the power to the backbone site is
interrupted. Many times only one or two buildings are affected by a power
outage, but network connections in as many as ten other buildings could be
affected. Since much of the campus business and learning now relies on the
computer network, many things we do stop when the backbone or the
connection to it is down.
Cost: $75,000
Funding has not been identified for this project. Communications Services
plans to explore funding options to facilitate the completion of this initiative.
Initiative(s): Machine Room Racks – Earthquake tie-downs
Ensure viability of data and voice communications in case of a seismic incident
by installing structural support for the data and voice core equipment located in
the Computer Center machine room.
Cost: $25,000
Funding has not been identified for this project. Communications Services
plans to explore funding options to facilitate the completion of this initiative.
1.6 Current data presentation interfaces on campus and throughout the community outside of Cal Poly.
Initiative(s): ODIN WEB Access
Provide WEB access to ODIN information. A front-end interface will be
developed to provide easy WEB access to the basic, and most common ODIN
tables/views (class lists, budget reports, etc.).
Cost: 3 to 6 person months of development using existing staff.
Initiative(s): Two-port Cisco CIP card
Ensure TCP/IP connections to the mainframe for administrative users by
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purchasing a hot spare (backup) Channel Interface Processor (CIP) card.
Cost: $64,350
Funding has not been identified for this project, however the purchase of this
card would enable the university to decommission three 3172’s that are
currently on maintenance with IBM. This cost savings in maintenance could
offset the procurement of this additional card.
1.7 Reliable security.
Initiative(s): Universal Authentication (Single LOGON)
Research alternatives, identify requirements, and specify solution for universal
authentication to address needs computing labs (lab use data, logon for
security/email accountability, printer accounting) as well as many other
applications proposed by ITS (DHCP, modem access, MDS services, Web
page access, Kerberos, etc.). Includes a single point-of-contact account
administration and authentication service dedicated to managing a global
accounts database for Cal Poly.
Cost: staff hours to identify requirements, research alternatives, and specify
solution. Authentication system cost: defer until 1999/2000.
Initiative(s): Campus Network Firewall
Provide the Cal Poly community with the ability to protect itself from network
security breaches that come from remote Internet sites by implementing a
network firewall. This allows the university to thoroughly conceal the internal
network from the outside world, providing full security protection from
sophisticated hacking attempts that disrupt service.
Cost: $50,000
Funding has not been identified for this project. Communications Services
plans to explore funding options to facilitate the completion of this initiative.
Initiative(s): Code Blue Phone Installation
Provide a more visible, viable, remote emergency phone presence on the
campus by installing eight Code Blue emergency phones and two yellow
emergency phones in locations identified by Public Safety Services.
Cost: $52,275
Administration and Finance is providing funding to implement this project.
Goal 2: INTEGRATION
Integrating information technology with the campus instructional environment.
2.1 Easy communication tools and information transfer for everyone on campus.
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Initiative(s): File Sharing
Assist Communication Services with the implementation of WINS to enable
Win95 and WinNT clients to easily share files and computer resources (e.g.
printers) across subnets.
Also Ref. 2.2, Public Distribution Lists and
2.8, Software Availability
Initiative(s): Ref. 1.7, Universal Authenticaion (Single LOGON)
Initiative(s): Chatroom and Newgroup Software
Analyze, explore, decide, and implement software to support chatrooms and
news groups for electronic discussion and messaging. Initiative is an
integrated part of the Intranet initiative for the campus.
Cost: $15,000 to $50,000 depending on solution to support software
acquisition and staff time.
Initiative(s): Ref. 1.4, Software Maintenance and Distribution Automation
Develop capability for remote, automated system management capability for
the desktop and lab workstations.
2.2 Universal e-mail.
Initiative(s): Student OpenMail Migration
Complete on-going plan to migrate all students from Unix mail to OpenMail
server or comparable messaging backbone.
Increase flexibility and breadth of email client support to include a variety of
clients (e.g. Netscape Messenger, Outlook97, Outlook Express) utilizing a
standard protocol (Internet Message Access Protocol or IMAP).
Cost: OpenMail migration costs primarily included in the UNIX
Upgrade/Refresh initiative (ref. 1.4), through some additional costs may be
incurred by students/faculty/staff depending upon selection of mail client and
associated vendor pricing.
Initiative(s): Public Distribution Lists
Develop automated processes for creating and maintaining public distribution
lists utilizing electronic data from other sources. Especially class email lists
and departmental rosters via the Web. Requires programming effort for both
the Web front-end, the legacy system interfaces, and Central UNIX back-end.
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Effort should be integrated and aligned with broader and perhaps more
generic ITS efforts to create a robust Intranet environment, with mass mailing
options, with Mustang Info direction, etc.
Cost: Programming effort 240 hours.
2.3 High-demand functionality throughout the system.
2.4 Transparent integration of all campus academic information technology resources.
Initiative(s): Ref 1.7, Universal Authentication (Single LOGON)
2.5 On-line campus, community, and individual calendars.
Initiative(s): Institutionalize Use of OpenTime Calendaring
Continue outreach efforts (e.g. articles, demos, direct contacts) to encourage
broader usage of online campus, community and individual calendaring
features available on OpenTime by faculty and staff.
Facilitate the use of electronic calendars by students through the
implementation of the new OpenTime web client software, procurement of
additional hardware to support student load, and identification of funding
sources.
Initiative(s): OpenTime/Resource25 Interface for Lab Reservations
Use OpenTime to make lab reservations readily accessible to faculty and staff.
Planning in progress for interfacing OpenTime and Resource25 for future Web
accessibility to lab reservations.
Cost: additional licensing costs are possible for the WEB-enabled functionality.
Specific costs are not determined at this time.
Initiative(s): Automated Faculty Schedules on OpenTime
Develop interfaces to auto download faculty schedules into OpenTime each
term.
2.6 Availability of all appropriate off-campus information technology resources.
2.7 Relevant administrative data for faculty.
Initiative(s): Automate and Integrate Media Services and Resource Scheduling
Lead the establishment of a project plan and requirements list, in conjunction
with appropriate campus groups, for integration of media service and
equipment requests into other campus processes such as audio/visual
equipment checkout, class scheduling and conference services. Integration of
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these services will simplify resource requests and reduce the number of
transactions required.
Initiative(s): Ref. 1.6 ODIN WEB Access and
2.5 OpenTime/Resource25 Interface for Lab Reservations
Initiative(s): WEB Based Faculty Evaluation
Analyze and explore implementation of Faculty Evaluation on the WEB.
Though implementation is probably in 1998/99, initial explorations with some
colleges have indicated conceptual problems that would need to be resolved.
Cost: $5000
2.8 Professional application software
Initiative(s): Software Availability
Facilitate collaboration by providing training, documentation, and consultation
on incorporating groupware features of applications such as word processing,
spreadsheet, email, project management, etc. into business processes.
Expand the breadth of offerings via KeyServer and fully automate the
installation of Windows applications via the Web; investigate the feasibility of
distributing ODIN via Keyserver on FWP workstations.
Explore feasibility of expanding FWP project funding to include software
upgrades during 3-year replacement cycle.
Goal 3: SKILLS
Providing paths for learning information skills and for moving curricula into the new media
3.1 Computer education and support for all students.
Initiative(s): OpenTime CBT Access
Evaluate OpenTime CBT for possible deployment in student labs.
Initiative(s): Increasing Access to ITS Offered Training
• Set up computers in ITS labs and as many others as possible around
campus so that students can easily access CBT training modules.
• Open ITS training classes to students.
• Expand ITS training class offerings so that they more closely coincide with
users’ needs and coordinate offerings with Library and College of Business.
• Provide classes to enable users to configure their laptops in anticipation of
expanded use of DHCP on the campus.
• Implement Web registration for ITS training classes.
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3.2 Information technology education and support for faculty and staff.
Initiative(s): Expanded Training Options
Expand ODIN training programs to include summer quarter offerings.
Develop advanced Excel workshop.
Initiative(s): Ref. 3.1, OpenTime CBT Access and
Increasing Access to ITS Offered Training
Initiative(s): Distributed Teaching and Learning Practices for Faculty
Lead in the establishment of a “best practices” training process for faculty
preparation of teaching an interactive video course.
3.3 RPT recognition for upgraded skills.
3.4 Easy access to training tools, such as tutorials on computers.
Initiative(s): Expand CBT Available Titles
Improve accessibility to and expand available titles of CBT training modules.
3.5 Institutional support for learning studies and for projects which revise existing curricula to use new technology
productively.
Initiative(s): Distributed Teaching and Learning Facilitation
Participate in the establishment of the campus strategy for distributed learning.
Work with MAS in establishing “best practices” for digital audio and video
encoding schemes based on content and delivery methods.
Identify appropriate use of desktop videoconferencing over the campus data
network and establish pilot project.
3.6 Expert person-to-person help in plain language from an integrated source for supported information technology
resources.
Initiative(s): Help Desk Quality Improvement
Strengthen first tier Help Desk support by rotating PC/LAN staff through direct
phone support; Strengthen second tier Help Desk Support by improving
cross-training of PC/LAN Support staff and students.
Implement a quality assurance program whereby the work of field staff and
students will be randomly cross-checked by specialists on a periodic basis
and any deficiencies identified used as a basis for in-service training to
improve skills.
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Initiative(s): Ref. 1.5, Help Desk Access
Help Desk Automation
Implementation of ARWeb module of Remedy which will allow users to input
trouble tickets directly, which will be automatically assigned to the appropriate
technical staff.
Goal 4: SIMPLICITY
Making use of campus technology as simple as possible
4.1 User-friendliness a primary concern in all decision making about any part of the information technology resources
of the campus.
Initiative(s): Campus One Card
Implement a universal identification card with functionality to allow access to a
wide variety of services and resources including student computer labs,
computer printing, and open access ports.
Initiative(s): Ref. 2.7, WEB Based Faculty Evaluation
4.2 Easy-to-use tools for creating instructional modules.
Initiative(s): WEB Templates
Create templates for easy publishing of web-based course information
including course description and course syllabus system for faculty to easily
publish their course information.
4.3 Simple tools for accessing information technology resources.
Initiative(s): Workstation Guidance, Governance, and Inventory
Develop a Web presence for the identification of commonly used workstation
software and hardware, new release availability and transition dates, and
licensing information and costs.
Procure and implement software for identifying workstation hardware over the
network and distributing new releases of software electronically.
Develop and implement improved approach for identifying workstation software
and hardware needs on campus, identifying appropriate solutions and
incorporating the recommended approaches into our support standards.
Initiative(s): Ref. 1.5, Print and Scanning Services Upgrade
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Initiative(s): Ref. 2.7, Automate and Integrate Media Services and Resource Scheduling
4.4 Complete transparency/interoperability across platforms.
Initiative(s): Standards Incentives
Increase standardization of workstation hardware and software wherever
possible through increasing awareness of advantages, offering site
licensing/procurement discount incentives, and current, defensible standards,
while recognizing the need for deviations from the standard for discipline-
specific requirements.
4.5 Consistent interfaces across platforms and in all locations.
4.6 Written documentation in plain language, printed and on-line.
Initiative(s): Documentation Enhancement
Survey key constituencies to identify top 10 user documentation needs and
concentrate development in those areas.
Develop and implement IT documentation standards including update
frequency so all documentation has a similar “look and feel” and is easier for
users to grasp.
Collaborate with other campuses in development and distribution of
documentation for shared applications.
Implement “usability testing” for documentation prior to distribution via the
Web.
Cost: $25,000 for staff.
Initiative(s): MDS Services Publicity
Enhance MDS web page and brochures describing services and resources
available.
4.7 Appropriate support should be provided for resources available.
Initiative(s): Collaborative College Support
Implement distributed technical support for all of the Colleges using a matrix
management model whereby IT staff receive routine, operational supervision
from the Colleges with general oversight from User Support Services.
Clarify the roles of College technical support staff versus ITS and strive to
make them more complementary and supportive of one another.
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Enhance Self-Accessiblity to Software
Procure and implement knowledgebases for popular software applications
which are accessible via the Remedy web client.
Enhance Windows/NT Support
Expand and enhance Windows/NT support, including providing a training
environment, web downloads of supported software, configuration standards,
and evaluation/implementation plan for the upcoming release of NT 5.0.
Initiative(s): Ref. 1.5, Y2K Campus Compliance
Goal 5: PROCESS
Creating an ongoing process for continuity of operations and evolutionary change
5.1 Necessity of a process.
5.2 Publicly available strategic plan.
Initiative(s): Strategic Plan on the WEB
Posting of the ITS Strategic Plan on the ITS WEB page for the campus
community.
5.3 Revising the information technology strategic plan.
5.4 Implementation plan.
5.5 Commitment to openness across platforms and vendors to allow for future growth and change.
5.7 It is recommended that the deans and department chairs facilitate, encourage and support the strategic plan and
that the priorities be evaluated seriously as part of the annual budget preparation process for each academic
planning horizon.
5.8 Definition of the relationship between users and the implementers.
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