Managing Up: How to Manage Your Boomer or Veteran Boss Nancy S. Ahlrichs, SPHR V.P.-Workforce Development & Diversity United Way of Central Indiana Today’s Objectives To learn – How your personal brand affects your relationship with your boss – How and why to modify communication and behaviors – Basic and advanced boss management for four types of bosses Why manage up? Why do you need to manage your boss? Why manage up? To get daily “back up” when you --need to hold others accountable, --want to send your ideas “up the chain,” To move big projects forward that require a higher level champion, To help your boss to make better decisions, and Why manage up? To develop yourself into a leader! Great staff members become great leaders when they learn 360 degree management: up, down, and peer-to-peer. Who’s Who & Why? Generation Work Ethic/ Technology Core Values More Motivators /Work Style Values Veterans (Born Dedicated/ Just enough/ Dedication/ Delayed reward before 1946) 2-3 jobs sequential self-sacrifice Education Baby Boomers Driven/early Just in time/ Work Personal (B. 1946-1964) and late at sequential and gratification work multi-tasking Things Gen X Balanced/ Of course! Balance FUN! (B.1965-1976) home by 6 p.m. Multi-tasking Time with Family Gen Y Balanced/ Seamless/ Civic Duty/ Achievement (B. 1977-1986) home by 6 p.m. MUST Environment Time for Self & multi-task Community X-Friendly Workplaces Priorities Gen X Priorities Gen X Women Men 1. Relationship 1. Interesting work w/ supervisor 2. Relationship w/ 2. Relationships supervisor w/ peers 3. Learning 3. Interesting opportunities work 4. Relationships w/ 4. Learning peers opportunities What’s your brand? Define “brand” What’s your brand? Ask yourself: What have I What makes me done lately to different? Or stand out? valuable? Do I habitually What would my “delegate up”? colleagues say Is my boss is my greatest happy to see strength? me? What’s your brand? Write down three words that describe your current brand according to your boss. Write down three words that would result in a more effective relationship with your boss. What are you going to do to change your brand? What’s your brand? Your habits become your brand: Are you on time--or always late? Are your drafts your best work--or full of typos and poor layouts? Do you greet your boss with complaints--or solutions and ideas? Are you high or low maintenance? What’s your brand? Break the habits that are ruining your brand! Your brand determines whether you can manage up and sell ideas, plans, changes, suggest new hires, and more! Your brand determines whether you will be promoted! Basic boss management Five steps: 1. Schedule regular meetings with an agenda in advance. --state your goal up front, then all else --meet to decide, not to review --bring a plan, not a complaint --timing is everything (lark or night owl? In a car or by phone?) --build a management dialogue. Keep it cool, not emotional. Basic boss management Five steps: 2. Provide regular reports with project updates. --Information is king—but format is queen! (Email in advance? Verbal?) --Get to the point--or provide context and background? --Be succinct , do not ramble. Basic boss management Five steps: 3. Know your boss’ goals and responsibilities. --frame requests in terms of how your ideas will help to meet goals. --know that requests that conflict will be unlikely to fly. Basic boss management Five steps: 4. Ask for feedback. “How am I doing?” --When in doubt, ask! --Check in at least monthly, but NOT daily! Basic boss management Five steps: 5. Commit and follow through. --Live your word! --Take notes and state your next steps. --Agree on next step deadlines and dates for follow up. --Establish trust with deadline-driven behavior. Basic boss management What is your brand with your peers? How does your brand with your department peers help you to manage your boss? Peers and bosses “have your back” if you have a great brand. Advanced boss management Selling ideas to your boss – Know your “customer”! – What are you selling this week? – Does your boss buy ideas the way that you do? Advanced boss management Four types of bosses 1. Transaction-oriented 2. Information-oriented 3. Relationship-oriented 4. Partnership-oriented Advanced boss management 1. Transaction-oriented: Prefers a small amount of information, and low degree of relationship. How should you manage this type of boss? Advanced boss management 2. Information-oriented: Prefers a large amount of information, but low degree of relationship. How should you manage this type of boss? Advanced boss management 3. Relationship-oriented: Prefers a small amount of information, but a high degree of relationship. How should you manage this type of boss? Advanced boss management 4. Partnership-oriented: Prefers a large amount of information, and a high degree of relationship. How should you manage this type of boss? Advanced boss management Which type of boss is the hardest to manage? Which type are you? Managing up successfully Your success managing up will be based on your brand—and your brand is based on your behavior, performance, and results--not your intentions! You CAN become an expert at “managing up”!
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