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L4 Topic 3 Creating Customer Dunning Letters

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L4 Topic 3 Creating Customer Dunning Letters Powered By Docstoc
					Quick Steps: L4, Topic 3 Creating Customer Dunning Letters
1. 2. 3. 4. 5. 6. 7. 8. 9. Click the Accounts Receivable link. Click the Customer Interactions link. Click the Dunning Letters link. Click the Extract Dunning Letter Info link. A Run Control ID, along with your User ID, uniquely identifies your preferences for running a report or process in OAKS. Click the Add a New Value tab. Click in the Run Control ID field. Enter the desired information into the Run Control ID field. For this scenario, enter "TRNDUNNING".

10. Click the Add button. 11. Use the Dunning Letters Parameters page to choose options that define customer selection and letter content. Note: OAKS does not use the Correspondence Customer field. 12. Use the As of Date field to control the selection of past due items to appear in the letter. OAKS automatically sets this field to the current date, but you can enter any desired date according to your agency’s practices. NOTE: The dunning letter process can be run only once a day for a customer or all customers in an agency for any as of date. 13. For this scenario leave the current date. 14. The SetID and Unit fields must both be set to your agency code. 15. For this scenario, your agency code is CHR01. 16. Click in the SetID field. 17. Enter the desired information into the SetID field.
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18. For this scenario, enter a valid value e.g. "CHR01". 19. Click in the Unit field. 20. Enter the desired information into the Unit field. 21. For this scenario, enter a valid value e.g. "CHR01". 22. Click in the Customer ID field. Note: If you don't know the ID, you can use the Customer Look Up button to find it. For this scenario the customer ID is CUSTONE. 23. Enter the desired information into the Customer ID field. 24. For this scenario, enter "CUSTONE". 25. OAKS does not use the Dunning Group field. Leave this set at “All Groups”. 26. Letter levels are assigned to customers based on the age of their past due items. 27. If a customer has items in multiple aging categories, you can choose to assign either the most modest or most severe letter, using the Use Modest or Use Severest Dunning Letter options. 28. For this scenario send the more modest letter. 29. Click the Use Modest Dunning Letter radio button. 30. Click the Run button to open the Process Scheduler Request page. 31. Use the Process Scheduler Request page to set up how you want to run a process. You can also use this page to select process output types and output formats. 32. You have three processes to choose from. Always select a PSJob process to create reports or letters. 33. The Dunning Letters (DUNNING) process creates 3 separate PDF report files, one for each level. 34. The Dunning for all Levels (DUNNINGA) process creates a single PDF file containing letters of all three levels. 35. For this scenario select the Process Name DUNNINGA.
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36. Click the Select checkbox for DUNNINGA. 37. Click the OK button to start running your report or your process. 38. Notice that OAKS assigns a Process Instance number when you run a process. 39. Use this to track the status of your DUNNINGA process. 40. Click the Process Monitor link to display the status of your request. 41. Use the Process List page to see the status of your process. 42. Click the Refresh button. 43. Click the Job Details link for DUNNINGA to open the Process Detail page. 44. Use the Process Detail page to manage your process or to click the View Log/Trace link. 45. Click the 20365 - AR33000- Success link to locate the process output files containing your letter. 46. Click the View Log/Trace link to open the View Log/Trace page. 47. Use the View Log/Trace page to open your report. 48. Click the link that contains the correct process name and process instance number to open your report. 49. For this scenario, click "AR33000_20365.PDF" 50. The dunning letter itemizes all overdue items. 51. Click the File menu to print, save, or email the document.

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