Wisconsin Area User Group Agenda
Wednesday, January 28, 2009
Here is the agenda for our first Wisconsin user group meeting. We’re keeping it fairly open
since it’s the first time meeting for many of us. This will be a chance for us to learn where
we’re all at in terms of product knowledge and plan for future meetings to discuss specific
topics of interest.
10:00 a.m. – 10:15 a.m. Welcome & Introductions
10:15 a.m. – 11:00 a.m. Customer Showcase: Rockwell Automation
11:00 a.m. – 12:00 p.m. Share your Site / Round-robin
a) Company name
b) Your position/responsibilities
c) RightNow products used
d) Version, languages/number of interfaces, internal or external
e) Particular challenges faced/future product planning
f) Your areas of expertise or strengths
12:00 p.m. – 12:45 p.m. Lunch / Networking
12:45 p.m. – 1:45 p.m. "Dealing with SPAM in RightNow Service / Using Barracuda
SPAM Filters to Manage SPAM" Presentation & workshop led by
Michael Del Valle, Briggs & Stratton
1:45 p.m. – 2:00 p.m. Plan your next Wisconsin Area User Group
a) Customer host/location
b) Customer facilitator
c) Timeframe – Date/time
d) Discussion topics (i.e. business changes, product
functionality/usage, best practices, product modules)
e) Presenters, discussion leaders, customer showcases, etc.