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									AEP Service Territory

  AEPS ervice Territory

  Corporate H eadquarters

  Pow er Plants

  345kV

  765kV
                AEP Texas
STATE OFFICES                                            Service territory

  • Headquarters: Corpus Christi
  • State office: Austin
  • Distribution Districts: Abilene,
    Corpus Christi, Laredo, San Angelo,
    San Benito

PEOPLE
  • 1,154 AEP Texas employees             State office
                                            Austin
  • 69 CRs have completed testing
  • 25 CRs in testing
  • 901,000 end-use customers                               Headquarters
                                                            Corpus Christi
DISTRIBUTION OPERATIONS
  • Number of End-Use Customers       901,000
  • Number of Employees               782
  • Asset Line miles                  37,567 miles
  • Square miles of territory         80,200 square miles
  • Dispatch office                   Corpus Christi, TX
  • Call center office                Corpus Christi, TX

CUSTOMER SERVICES
  • Number of Employees         333
    Competitive Retailer Relations
    Meter reading
    Meter Services
    Customer Services
    Demand Side Management

TRANSMISSION OPERATIONS
  • Assets Line miles                 9,580 miles
        Texas
     Organization
                                                      President and COO
                                                          AEP Texas




           Distribution                    Customer            External            Regulatory          Financial     Safety
           Operations                      Services             Affairs             Services           Support        Mgr




                                                                                            Case         Budget
 Region                     Abilene            Competitive         Governmental
                                                                                          Managers     Coordinator
 Support                    District             Retailer            Relations
                                                Relations
                                                                                         Regulatory
                                                 Meter             Environmental
                                                                                         Consultants
San Angelo                Corpus Christi        Revenue              Relations
  District                   District          Operations
                                                                    Community
                                                Customer              Affairs
                                                Services
San Benito                   Laredo
 District                    District                                Corporate
                                                                   Communications
                                                  DSM
              Safety
                                                                          Admin
              Admin


                                                                     Economic
                                                                    Development
     Other Key Organizations/Employees Within
              Region Territory - Texas
      Organization                Key Locations                  Comments
Distribution Dispatching   Corpus Christi

Customer Solution          Corpus Christi                This call center is the
Centers (Call Centers)                                   target center for all Texas
                                                         customers, but it operates
                                                         in a virtual center with all
                                                         others. It is also the bi-
                                                         lingual center for the
                                                         system.
Transmission               Corpus Christi, San Benito,   Transmission provides
                           Laredo, San Angelo,           substation, engineering
                           Abilene, Victoria, Uvalde,    and transmission line
                           Pharr                         services across the
                                                         territory
Shared Services- General   Corpus Christi, Harlingen,    Fleet, building services and
Services, HR(field) &      Laredo, San Angelo,           supply chain are widely
Supply Chain               Abilene, Kingsville, Pharr    distributed to meet the
                                                         needs of the field
                                                         organization, HR is in
                                                         Corpus and Abilene
Competitive Retailer
    Relations

 Job N. Observations
539 SiteCarancahua
 A Tool to Improve Your Safety
             Christi, TX
 CorpusCulture
         Competitive Retailer Relations
                                 Jeff Stracener
                                 Manager, CRR

                    Melinda Earnest
                    Staff Associate


Jacinta Albrecht           Matt Gerick               Jim Purdy
Credit Specialist       Account Executive     Supv., Mrkt Transactions

                           Kelly Lassig
                        Account Executive          Rita Cardenas       Cheryl Franklin
                                                  Market Specialist   Market Specialist
                          Glenda Staley
                        Account Executive          Robert Cavazos      Cindy Juarez
                                                  Market Specialist   Market Specialist

                                                    Bill Cranford        Don Lewis
                                                  Market Specialist   Market Specialist

                                                                       Belinda Ybarra
                                                                      Market Specialist
Competitive Retailer Survey
           Compliments

 • ESID Inquiries
 • Safety Net Move-in Requests
   Job Site Observations
 • Being Concerned and Caring
 • Treating You as a Valued Customer
     A Tool to Improve Your Safety
                Culture
Competitive Retailer Survey
      Needs Improvement

 • Being Easy to Reach
 • Promptness of Response
   Job Site Observations
 • Dispute Resolution
    A Center Effectiveness
 • Call Tool to Improve Your Safety
               Culture
     Competitive Retailer Relations
         Market Specialists

What do we do?
Respond to CR issues and inquiries received by:
•Email
•Phone Job Site Observations
•Fas Traks
•Rejects
          A Tool to Improve Your Safety
•PUCT Complaints        Culture
•Respond to internal inquiries
•Assist in development of AEP business processes
         Competitive Retailer Relations
             Market Specialists
How Can We Be Reached?
Email: crrtx@AEP.com

            Job Site Observations
                    Our Goal
               acknowledge receipt of every Safety
Our goal is toA Tool to Improve Your email, review and
                            Culture
begin any required AEP action by the end of the next business
day after receipt and respond with resolution within 5 business
days.
        Competitive Retailer Relations
            Market Specialists

How Can We Be Reached?
Phone: 866-237-7722
          Job Site Observations
A CRR Market Specialist is available on this line
Monday through Friday from 8:00 am – 5:00 pm
          A Tool to Improve Your Safety
Central Time (except 12:00 – 1:00)
                       Culture
We will respond to voice mail left on this line.
       Competitive Retailer Relations
           Market Specialists

Fas Trak
ERCOT Day to Day Fas Traks are handled by AEP
Customer Choice Operations in Columbus, Ohio
           Job Site Observations
        A Day to Improve Your Safety
Non-ERCOT Toolto Day Fas Traks are handled by
CRR                Culture
DEV Fas Traks are handled by CRR
  AEP Performance Measures
• Job Site Observations
•Credit Reconnect: AEP will reconnect service
 • A Tool to Improve Your Safety Culture
within 48 hours of receipt. Every reasonable
effort will be made to connect service on day of
receipt.
•Credit Disconnect: AEP will strive to work on
requested date with goal of 95% or greater
within 4 business days.
•Street Light Repair: AEP will complete
repairs within 5 business days of being
notified or provide credit allowance to
customer account.
•Outdoor Light Repair: AEP will complete
           Job Site Observations
repairs within 15 calendar days of being
      A Tool to Improve Your Safety
reported or provide credit allowance to
                   Culture
customer account.
•Move Ins for accounts with existing meters:

AEP will complete all move in requests
within 2 business days of scheduled date
unless an extension is necessitated by
circumstance requiring Customer resolution
             Site Observations
       Jobprotocols. AEP makes every
per market
        A Tool to Improve Your Safety
effort to connect new services on requested
                    Culture
date.
•Move Ins Requiring New Meter Install:
Upon receipt of a move in requiring
meter installation, AEP will add 10
calendar days to request date and
provide scheduled date to market.
     Job Site Observations
Request is routed to field on the initial
      A Tool to Improve Your Safety
request date to allow time for any
                   Culture
customer or TDSP construction
requirements to be fulfilled.
•Move Outs: AEP’s goal is to complete on
requested date with no orders taking more
than 5 business days to complete.

•Switches (off-cycle): Will be completed
within 2 business days of scheduled date.
     Job Site Observations
      A Tool to Improve Your Safety
•Meter Reads: AEP’s target is to provide
                  Culture
actual reads on 97% or greater for every
customer class.
•Meter Tests: Meter tests will be completed
within 10 business days upon notification.

•Meter Re-reads: AEP strives to complete
these in an expeditious fashion although this
order type is not as high priority as others.
         Job Site Observations
•PUCT Complaints: AEP Yourinvestigate
    A Tool to Improve shall Safety
and respond to PUCT complaints within 21
                  Culture
calendar days as required in Substantive Rule
§25.30.
 Competitive Retailer
    Workshop


Energy Efficiency Programs


      October 21, 2004
 Energy Efficiency Policy
PURA §39.905/§ SR 25.181
• PURA 39.905 – “…electric utilities will administer energy
  savings incentive programs…”
• “…Market-neutral, non-discriminatory standard offer
  programs or limited, targeted market transformation
  programs…”
• “…incentives sufficient…to acquire additional cost-
  effective energy efficiency equivalent to at least 10% of
  annual load growth in demand…by Jan. 1, 2004.”
 Energy Efficiency Policy
PURA §39.905/§ SR 25.181
• Programs to be implemented through Retail Electric
  Providers (REPS) and Energy Efficiency Service Providers
  (EESPs).
• Programs are available to all customers, in all customer
  classes.
   – Large Commercial & Industrial customers with maximum demand
     of 100kw and above.
   – Small Commercial & Residential customers with maximum
     demand less than 100kw
   – Hard-to-reach, Low-income customers 200% below federal
     poverty level.
• Programs are designed to reduce system peak demand,
  energy consumption and energy costs.
            Incentive Payments
• Under a standard offer program, all incentives are
  paid directly to the project sponsor, not the
  customer.
• The project sponsor is not required to pass any
  incentive payment to customer.
• PUCT requires that the project sponsor disclose
  that incentives are being made available to the
  Project Sponsor “through a ratepayer-funded
  program, manufacturers, or other entities.”
         Typical Project Sponsors
•   National energy efficiency services providers
•   A/C dealers
•   Insulation contractors
•   Not-for-profit housing agencies
•   Lighting contractors
•   Retail energy companies
•   No project sponsor can receive more than
    20% of any program’s incentive budget.
Standard Offer Program
    (SOP) Format
 • A Fixed Price per kW and kWh.
 • A “standard” contract.
 • Funds available on First Come, First
   Served basis each year.
 • Project Sponsor develops and submits
   project to Utility.
  Standard Offer Programs
          at AEP

• Small Commercial and Residential SOP

• Hard-To-Reach SOP

• Commercial and Industrial SOP

• Energy Efficiency Improvement SOP
    Small Commercial &
      Residential SOP
• Targets residential and non-residential customers with
  maximum demands that are under 100 kW.
• Provides incentives for the installation of a wide range of
  measures paid to Project Sponsors on the basis of deemed
  savings, which are standardized savings values.
• Comprehensive projects are encouraged. Lighting savings
  limited to 65% of each project.
• Retrofit applications only.
          Hard-To-Reach
               SOP
• Residential customers with household incomes at or below
  200% of Federal Poverty Guidelines.
• Each household must be assessed to determine
  prioritization of energy efficiency measures to be installed.
• Some measures, such as compact fluorescent lamps and
  showerheads, are only eligible under this program.
• Retrofit applications only.
        Commercial and
         Industrial SOP
• Targets non-residential customers with maximum
  demands that exceed 100 kW.
• Each project must reduce a minimum of 10 kW
  during the summer peak period.
• Comprehensive projects are encouraged. Lighting
  savings limited to 65% of each project.
• New construction and retrofit applications.
      Energy Efficiency
      Improvement SOP
• Provides financial assistance to the Not-for-Profit
  organizations serving Hard-to-Reach customers.
• Funding is for energy efficiency improvements in
  the administration facilities of these organizations.
• These improvements should reduce the
  organization’s operating costs by making the
  buildings they occupy more energy efficient.
             Utility Web Sites
• www.AEPefficiency.com
  –   pages for customers and project sponsors
  –   FAQs
  –   Program contacts and links
  –   Has lists of participating project sponsors
• www.texasefficiency.com
  – links to all utility energy efficiency web pages
  – links to PUCT web site
     In Summary

For More Information about
Energy Efficiency Programs

 www.AEPefficiency.com

 www.texasefficiency.com
      Problem

    Lights Out and
The Customer is Home
               Solutions
• Call   Outage Notification Number:
               1-866-223-8505

•Report the Outage via the Internet
Who can report an outage?

   Competitive Retailer
      or Customer
Where do you go?

www.aeptexas.com
Critical Load

Provider Handbook Page 36
 Critical Load

 Critical Care

Special Needs

Ill and Disabled

Other Terms?
CPR 25.52(c)(1)

    Critical loads — Loads for which
  electric service is considered crucial
  for the protection or maintenance of
 public safety; including but not limited
    to hospitals, police stations, fire
stations, critical water and wastewater
facilities, and customers with special in-
     house life-sustaining equipment.
AEP’s Critical Load Initiative
               August 2004
• Apply Critical Load Definition
• Determine Customer Categories
• Identify Premises in the Field
• Flag Critical Load Public Safety
  Customers
• Send list to CRs
      Customer Categories
•   Hospitals
•   Police Stations
•   Streetlights
•   Railroad Crossings
•   Homeland Security Related Accounts
•   Public Shelters
•   Prisons
•   Federal Aviation Administration
       Disconnect Orders
• If AEP receives either a MVO or
  DNP, the order will be completed
  unexecutable
• A13 code with text Critical Load or
  Public Utility for MVO
• Pursue change of Code to V002 for
  DNP
How can I pursue disconnecting
   a Critical Load Account?
• Contact CRR Account Manager
• Email crrtx@AEP.com
• Call CRR Hotline 1-866-237-7722
• AEP will evaluate feasibility of
  disconnect
• Disconnect orders will receive
  “Special Handling”
      What if . . .
Customer or CR believes a
premise is critical load and
it is not designated as
Critical Load by AEP?
           Contact AEP
• Email crrtx@AEP.com with Subject
  Line “Critical Load”
• Provide ESID
• Provide Reason for Critical Load
• AEP will investigate the premise
• AEP will Respond with Premise’s Final
  Designation to CR
   Annual Critical Care and
    Load Communication
• Initial communication August 2004
• Going forward a list will be sent every
  November
• Return your list with each “Critical
  Care” ESID marked either “Agree” or
  “Remove” by December 31. Critical
  Load is for your information.
  Payment Processing

   October 21, 2004
Job Site Observations
A Tool to Improve Your Safety
            Culture
       Delays to Payment Processing

   Information in the payments and details should match
    for payment to automatically process to prevent manual
    processing and potential late fees.
   There are 6 common errors which cause the automatic
    “matching” of the payment with the detail to fail.
         Job Site Observations
          A Tool to Improve Your Safety
                      Culture
                   Issue 1
        Location of DUNS# & Trace #
   Confusion about the difference between the
    Addenda/OBI field and the trace number results in
    unmatched payments/detail.
   The addenda on an ACH or OBI on a wire actually
    contains both the DUNS# and trace#.
         Job Site Observations
    Often CR’s refer to the Trace # as the entire string used
           A Tool to Improve the trace # is
    in the addenda/OBI field, whenYour Safetyactually
                          Culture
    only the portion that starts in position 16.
   Only the actual trace will be placed in the TRN02 on the
    detail 820-02 since the DUNS is placed in the N104.
                Incorrect Example
Payment is correct but trace on detail 820 is incorrect

Addenda/OBI on payment
 123456789000000AEPTN20041001A
|------DUNS#-------|------Trace #------|

                 Job Site Observations
        A Tool to Improve Your Safety Culture
Detail 820_02
N104 (DUNS) 123456789000000
TRN02 ( Trace) 123456789000000AEPTN20041001A
                  Correct Example

Addenda/OBI or payment
 123456789000000AEPTN20041001A
|------DUNS#-------|------Trace #------|



          Job Site Observations
Detail 820_02 Correct
          A 123456789000000
N104 (DUNS) Tool to Improve Your Safety
TRN02 (Trace) AEPTN20041001A
                      Culture
                 Issue 2
        Dollar amounts don’t match

Dollar amount of the wire/ACH payment does not match
the amount of the 820_02 Remittance advice


         Job Site Observations
          A Tool to Improve Your Safety
                      Culture
                      Issue 3
                 Detail differences
On the detail 820_02 remittance advice, the sum of the
amount on the detail lines (RMR04) does not equal the
amount on the header (BPR02).

         Job Site Observations
          A Tool to Improve Your Safety
                      Culture
                Example
Header BPR02 $100.00


     Invoice 94X111 $50.00 ( RMR04)
     Invoice 94X222 $25.00 ( RMR04)
     Job Site Observations
      A Tool to Improve Your Safety
CR must correct and resend
                     Culture
              Issue 4
 Wrong bank account/wrong TDSP on
               detail
Example


          Job Site Observations
     Detail 820_02 sent using AEPTX Central DUNS but
           sent to to Improve Your Safety
payment is A Tool the bank account for AEPTX North
                       Culture
                  Issue 5
    Duplicate or invalid trace numbers
   Trace # must be unique and duplicates are not allowed
   AEP can not accept duplicate trace numbers to be used
    for AEP TX Central & AEP TX North.
   Special characters and spaces are not to be used in the
           Job Site Observations
    trace #
 Trace #A Tool to Improve Your the
           on payment should match the trace on
  detail 820_02 remittance advice
                Safety Culture
                 Issue 6
         Payment & detail not sent
 Detail 820_02 remittance advice is sent but the not the
payment. Payment is sent but not the detail 820_02
 Guidelines state no more than a five day difference
between the payment and detail.
 Many cases of several weeks or a month difference
          Job Site Observations
 Late Payment Charges are accessed if both pieces are
          A Tool to Improve Your
not received and matched by due date
                 Safety Culture
                   Conclusion

 Duns# and Trace # must be used properly in detail
820_02 remittance advice and payment.
 Amounts on detail 820_02 remittance advice and
payment must be the same.
 AEP needs to have 2 contacts within your company so
          Job Site Observations
that when issues arise, we know who to work with.
          A Tool to Improve Your
 Late Payment Charges are accessed if payments are not
                 Safety date
received and matched by due Culture
                      Safety Net Process
Definition:    Safety Net Connect/Move-in is a manual
               work-around process used by Retail Electric
               Providers in the Texas Retail Electric Market.

Purpose:       To insure that a customer receives electric
               service in a timely manner.
              Job Site Observations
              A Tool to Improve Your Safety
                          Culture
              Routine Safety Net Connects
1.)Routine Connect: If a request order is received (2) two days in
                    advance of the request date, a routine
                    connect fee will apply. Monday through
                    Friday (8:00 a.m. - 5 p.m.), excluding holidays
                    is considered to be normal operating hours.

            Job Site Observations
Fees: Residential/Small Commercial-$25.00
             A Tool to Improve Your Safety
       Large Commercial/Industrial with CT Rated Meter-$170.00
                          Culture
               Routine Safety Net E-mail

Standard subject lines for Safety Net E-mail Requests sent by REP
to AEP:

      [REP Name]-Safety Net-[Date Requested]


            Job Site Observations
E-mail addresses:aepbaoorders@AEP.com with cc:
             A
crrtx@AEP.comTool to Improve Your Safety
                           Culture
              Priority Safety Net Connects
2.)Priority Connect: Priority Safety Net Spreadsheets are
                     received until 5 p.m. Connects received with
                     request date same day or next day, the
                     Priority Fee will apply. Request date same
                     day must be received by 3 p.m.

            Job Site Observations
Fees:Residential/Small Commercial-$40.00
            A Tool to Improve Your Safety
     Large Commercial/Industrial with CT Rated Meters-$300.00
                            Culture
               Priority Safety Net E-mail

Standard subject lines for Priority Safety Net E-mails sent by REP
to AEP:

      [REP Name]-Safety Net-Priority-[Date Requested]


            Job Site Observations
E-mail addresses:aepbaoorders@AEP.com with cc:
             A
crrtx@AEP.comTool to Improve Your Safety
                            Culture
            Safety Net Process Spreadsheet
The following information is listed on CR Request Form:

1.)ESI*                      8.)DUNS Number*
2.)Customer Contact Name*    9.)CR Name*
3.)Customer Contact Phone*  10.)MVI Request Date*
4.)Street Address*          11.)Critical Care Flag
            Job Site Observations
5.)Apartment Number*        12.)BGN02*
                            13.)Notes/Directions
6.)Zip Code* A Tool to Improve Your Safety
7.)City*                    14.)REP Reasons for process
                           Culture
Required Field *
             AEP Safety Net Reject E-mail
Subject line for Response Format used for rejected ESI Ids:

      AEP-Safety Net-Response-[Date Requested]

Response used for providing status of request sent to CR by AEP.

            Job Site Observations
             A Tool to Improve Your Safety
                         Culture
          AEP Safety Net Reject Spreadsheet
The following information is listed on AEP Response Form for
rejected ESI IDs:

1.)ESI*                  6.)CR Name*
2.)Street Address*       7.)MVI Request Date*
3.)Apartment No.*        8.)BGN02 (optional)
4.)Zip Code*Job Site Observations
                         9.)AEP Return Code*
5.)City*                10.)Completed Unexecutable
             A Tool to Improve Your Safety
Required Field *
                           Culture
                Safety Net Reject Codes

AEP Return/Rejection Codes:

      A76   ESI ID invalid or not found
      API   Required information missing
      PT    Permit required
      09    Completed unexecutable
            Job Site Observations
            A Tool to Improve Your Safety
                        Culture
         Safety Net Connects for New Installs

Note: Safety Net Spreadsheets on New Installs (Perm./Temp.
      Service). AEP will release the EDI/MVI requirement per CR
      request. If all other requirements are complete (City/County
      Permits, etc.), AEP will release the job to be scheduled and
      worked in the order received.

             Job Site Observations
      The CR is responsible for sending a EDI MVI order within
               A Tool receipt of the Your Safety
      five (5) days afterto Improve Safety Net Spreadsheet by
      AEP.                    Culture
             AEP Emergency Connect Process
Emergency Connect: CR can call a special 24 hour toll free 1 800 number
designed to meet the CR’s request for emergency same day connects that meet
the emergency definition. Send e-mail with subject line of emergency request to
crrtx@AEP.com and enclose spreadsheet.

AEP will accept a Emergency Connect call from only authorized CR
Representatives. CRs will submit two names per company that can submit the
Emergency Connect request.
               Job Site Observations
Fees:Residential/Small Commercial-$40.00
              A Tool to Improve Your Safety
                               Culture
     Large Commercial/Industrial with CT Rated Meters-$300.00

Note:Please contact your AEP Account Manager for details.
          AEP Emergency Connect Process

Definition-Emergency Connects:

      1.)Life Support
      2.)DN (Disc.) in error
      3.)PUCT Complaint
      4.)Critical Load (Public Endangerment)
           Job Site Observations
            A Tool Connects not Your by AEP:
Exceptions-Emergencyto Improve grantedSafety
                          Culture
      1.)Orders pending City Permits
      2.)Orders requiring construction (UG/OH
         service/transformers)
      3.)Guard/Security Lights
      Methods to Request Historical Usage

• IDR customer can obtain usage via the internet @
  http://www.aeptxidr.com/Login.asp
• Current CR of Record can request historical usage data
  through EDI by sending an 814_26 Ad-hoc Historical
  Usage Request
• Setting flag on the 814_01 for Switch or 814_16 for MVI
• Manual Ad Hoc Request thru BAO with Proper LOA
     Current AEP Process/Guidelines
•   Email requests: aep_tx_usage_requests@aep.com
•   Fax number: 1-361-880-6027
•   Properly Completed Letter of Authorization (LOA)
•   List of ESI ID’s
•   12 Months provided
•   Completed within 72 business hours
•   Free every 6 months
•   No Process in place to charge
     New 2005 AEP Process/Guidelines
•   Email requests: aep_tx_usage_requests@aep.com
•   Fax number: 1-361-880-6027
•   Properly Completed Letter of Authorization (LOA)
•   List of ESI ID’s
•   12 Months provided
•   Completed within 72 business hours
•   Free every 6 months
•   A Manual Process in place to accommodate Fee
    Based Requests
             Fee Based Requests
• CR notified of a duplicate request thru normal
  process (exception listing)
• CR will be asked to respond via email
• 72 business hr window begins with Email
  confirmation
• Fee will be billed to each CR monthly
• Requests will cease if CR is in default
• Requests will resume after payment received
• 72 business hr window starts from receipt of past
  due payment
       Completed Email Notification
Your Usage History Request [ID#000xxxxx] has been processed.

Due to new market requirements, 12 consecutive months of usage history will be
   provided on your requests. However, there could be instances where gaps
   within that 12 month period occur. This would occur when the meter is inactive
   and no one was billed. Since usage is unavailable, no usage data will be
   provided for those periods.

ESI ID #s which have been noted on the 'Exceptioned' listing as having Interval Data
   Recorders are, at this time, being routed to our Power Billing Group for
   processing. If after four days you have not received the Interval data, you will
   need to followup directly with zmacias@aep.com for those ESI ID #s beginning
   with '100327894' or dlpotosnak@aep.com for those ESI ID #s beginning with
   '102040497'.

If you are interested in obtaining historical usage for a fee of $xx.xx per non-IDR ESI
    ID, please respond via this email identifying the specific ESI ID’s that you are
    willing to accept the fee on. Your request will be completed within 72 business
    hrs of receipt of this acknowledgment.

If you have any questions or concerns regarding the information please contact us
    at aep_tx_usage_requests@aep.com
    Reasons for LOA Rejects
•   Duplicate Requests
•   Lack of Customer Signature
•   CR/Aggregator signature in lieu of customer’s
•   LOA has wrong CR/Aggregator name
•   LOA has no CR/Aggregator name
•   ESI ID’s missing



Note: The 72 hrs begins again on Resubmitted requests
September, 2004
 Sun Mon Tue               Wed Thu Fri                  Sat
                           1         2        3         4       For the month Sept 2004
                               26        25        91       0
5        6        7        8         9        10      11
                                                                BAO processed
     0        0       60       188       62        64   0        1920 Requests with a
12     13  14
     0 118 125
               15
                  41
                     16  17
                      67 148
                             18
                               0
                                                                total of 11,036 ESI ID’s.
19       20      21  22  23  24  25
     0        56 166 118  89 100   0
26       27      28  29  30
     0        75 105 128  68
             Help Us Help You
• Attach Addendum ESI ID’s to email
• Use excel format
• Complete the service address on addendum
• Use the BAO generic email box for all requests
  and follow up questions
• IDR requests need to be directed to BAO first
AEP Market Data ClearingHouse
  Transition Project Update

 Job Site Observations
  A Tool to Improve Your Safety
              Culture
    What is the project’s scope?

• Install, test, and operate MDCH software at
AEP for all AEP’s Customer Choice States.
• Staff and train AEP personnel to operate and
     Job Site Observations
manage AEP’s ClearingHouse.
     A Tool to Improve Your Safety
                 Culture
          What is the project’s scope?
Basically, the transition project is:
   – Same MDCH products and services being used today; now
     they will be operated at AEP.

   – Same AEP applications and middleware.

   – Same interface point with AEP systems.
          Job Site Observations
   – Changing the physical connectivity point with our market
            A Tool to Improve Your Safety
     participants.
                           Culture
   – Changing who hosts the hardware.
     What are the major milestones?
• Start Transition                  January 2005
• Complete Hardware Install         February 2005
• Complete Software Install         March 2005
• Complete Pre-Production Testing   July 2005
• Complete Data Center Move         August 2005
• Start Transition Operations       September 2005
• Complete Transition               December 2005
               How are CRs impacted?
• CRs will see very little impact because this project is
  primarily a data center move. AEPCH will provide same
  levels of customer services as MDCH.
   – 1-800 number to call AEPCH Operations
   – Direct email address to AEPCH Operations
   – AEPCH Operations bulletins issued as necessary

• AEP and our trading partners will conduct connectivity
  testing in August or September 2005 as the physical
            Job Site Observations
  connection point addresses are changing.
              A Tool to Improve Your Safety
• No additional external testing or coordination is required as
                           Culture
  the same MDCH products and AEP back-end applications
  are being used.
• AEP Account Executives will provide updates keyed around
  the milestones.

								
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