Work Experience
AIB Bank, (June 2007 – Present)
Business Ethics, Policies and Training Manager,
Regulatory Compliance
Republic of Ireland (ROI) Division
Responsibilities:
Divisional Training –
Manage the design, development and communication of the Compliance and Ethics (COMeT)
eLearning Programme for the entire ROI Division (8,500 staff).
Manage and support all divisional training carried out by Regulatory Compliance through
communications, presentations, workshops and the e-Learning platform.
Editor and publisher of the “Compliance Matters” publication covering which identifies key risks and
presents the solutions to mitigate against them (11,500 distributions on a quarterly basis).
Management of information resources and communication channels for ROI Division ensuring
consistent delivery of information in line with legal and compliance changes.
Departmental Training -
Management of the entire internal training framework within Regulatory Compliance (51 staff) by
working with Line Managers to create the Training Plan for 2008 and ensuring consistent delivery
through people management.
Creation and management of a Coaching Programme for all Managers in Regulatory Compliance to
support their learning and development through the Competency Framework.
Business Ethics and Policies –
Management of the review, challenge and updating of the Divisional Code of Ethics and Policies
agenda within ROI Division.
Attendance at the quarterly Ethics and Policies Forum as ROI Business Ethics and Policies Manager to
ensure appropriate cascading of AIB Group policies throughout the business.
Creation and deployment of appropriate training and communications throughout the business to ensure
awareness and education of the Divisional Code of Ethics and Policies.
AIB Bank, (December 2004 – June 2007)
Operational Change Management,
Retail Banking Support Office (RBSO),
ROI Division
Responsibilities:
Management and implementation of projects and changes within Retail Banking to ensure the legal, risk
and regulatory obligations of the business are adhered to.
Reviewing, challenging and controlling projects, changes and communications being introduced by
other departments and areas of the division into Retail Banking that affect policies and procedures.
Management and control of issues highlighted through Operational Excellence and Group Internal
Audit.
Direct support to the Head of Retail Banking, Head of Operations and Area Directors.
Supporting the Regional Directors, Operations Co-ordinators, Regional Supports and all branch staff on
adherence with branch procedures and policies.
AIB Bank, (June 2003 – December 2004)
Test Engineer / Team Leader,
Chip & Pin Migration Project,
IT Development,
ROI Division
Responsibilities:
Team Leader of Debit Test Team responsible for system and user testing of new products, services and
technology under the Chip & Pin Migration Project.
Creation, management and execution of all test plans and test cases to ensure full System Quality
Assurance of the new debit card technology on branch systems, applications and procedures.
Providing support to Card Issuing, Card Acquiring, System Test and IT Development through various
positions.
Identification and resolution of numerous anomalies including showstoppers capable of preventing the
release of the overall project.
AIB Bank, (June 1997 – June 2003)
Operations Team Leader,
Clearing Operations,
ROI Division
Responsibilities:
Management of a shift team of 15 staff with a further 20 staff in satellite teams.
Processing of 650,000 value paper transactions a day through the Clearing System.
Troubleshooting hardware and software problems to resolve problems within a working day.
Managed and delivered team training and development for 50 staff. Workplace mentor for 6 team
members.
Implemented and maintained the Bank’s customer service brand management initiatives and Service
Level Agreements.