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									       STATEMENT OF WORK

                  FOR

TURKEY BASE MAINTENANCE CONTRACT

           APPENDIX K3

              SERVICES

     ODC-T – ANKARA, TURKEY

          31 OCTOBER 2002
        Revised: 9 Jan 03/ 1 Oct 04
Part I – Section C – Description/Specifications/Statement of Work            Contract No. F61521-03-C-5400
                                                                           Solicitation No. F61521-03-R-5010



                                           TABLE OF CONTENTS

SECTION               PARA            TITLE                                                     PAGE

     I.                               Description of Services

                      1.1             Program Overview                                          3
                      1.2.            Mail Distribution                                         3
                      1.3.            Library                                                   3
                      1.4.            Supply                                                    3-4
                      1.5.            Administration                                            4
                      1.6.            Local Area Network System Administrator                   4-5
                      1.7.            Pass & Registration Specialist Function                   5-6

    II.                               Service Delivery Summary                                  7

    III.                              Government-Furnished Property and Services

                      3.              General Information                                       8
                      3.1.            Government-Furnished Facilities                           8
                      3.2.            Government-Furnished Equipment                            8-9
                      3.3.            Government-Furnished Material                             9
                      3.4.            Government-Furnished Services                             9

      IV.                             General Information

                      4.1.            General Information                                       10
                      4.2.            Contractor Personnel                                      10-11
                      4.3.            Quality Control                                           11
                      4.4.            Quality Assurance                                         11
                      4.5.            Physical Security                                         11
                      4.6.            Hours of Operation                                        11
                      4.7.            Conservation of Utilities                                 11
                      4.8.            Place of Performance                                      11
                      4.9.            Records                                                   11

                                      Technical Exhibits

                      TE1             Workload Estimates                                        12-13




                                     ATTACHMENT 1 – Statement of Work                                      2
                                          APPENDIX K3 – Services
                                             Table of Content
Part I – Section C – Description/Specifications/Statement of Work                Contract No. F61521-03-C-5400
                                                                               Solicitation No. F61521-03-R-5010



                                                     SECTION I

                                        DESCRIPTION OF SERVICES
1.1. PROGRAM OVERVIEW. The contractor shall provide all personnel, equipment, tools, materials, supervision,
and other items and services necessary to perform full Mail Distribution, Library, Supply, Administration, Local Area
Network (LAN) System Administration and Pass & Registration Specialist functions as defined in this Statement of
Work (SOW), except as specified in Section III, Government Furnished Property and Services for the Office of
Defense Cooperation Turkey (ODC Turkey), Ankara, Turkey. The contractor shall perform the requirements in this
SOW and conform to the professional standards identified in this contract and shall follow all applicable instructions
and directives as identified by this SOW. In the event of contingency, as requested by the Administrative Contracting
Officer (ACO), perform all required tasks to include continued service. The contractor shall submit reports and
documentation as identified throughout this SOW.

1.2. MAIL DISTRIBUTION. The contractor shall:

   1.2.1. Pick up mail, to include registered, insured, certified, and process for internal distribution in accordance
   with DOD4525.6M VOL I, II & Supplement 1.

   1.2.2. Process all referral mail of incoming/departed personnel, and maintain and update the referral forwarding or
   retaining, as applicable in accordance with DOD4525.6M VOL I, II & Supplement I, (DD Form 2258).

   1.2.3. Make U.S. Embassy distribution runs, to deliver and pickup unclassified material and forward to the
   appropriate Government office upon receipt.

   1.2.4. Be able to lift 40 pounds.

1.3. LIBRARY FUNCTION. The contractor shall:

   1.3.1. Establish and maintain continuity procedures for the Library.

   1.3.2. Maintain Library functions to easily and quickly locate information as needed by customers.

   1.3.3. Receive and control the issuance of all books, periodicals, newspapers and other library materials and
   provide a reading area.

   1.3.4. Perform as ODC Turkey Customer Account Representative (CAR) Publication Clerk, in accordance with
   DOD Regulations and USAREUR 25-30M, Consolidated Index of USAREUR Pubs and Forms. Duties to include
   ordering accountable materials and forms.

1.4. SUPPLY SPECIALIST FUNCTION. The contractor shall:

   1.4.1. Become familiar with and ensure compliance with DA Regulations and Pamphlets (710-2-1 and 710-2-2),
   CTA manuals (50-900 and 50-970), DOD Regulations, Technical and Field Manuals, AF Manuals (67-1, Vol 1-4),
   Army regulations (AR 700-84), and other Local Directives.

   1.4.2. Request supplies IAW AR 710-2, Supply Policy Below the Wholesales Level, chapter 2 and AR 725-50
   Requisition, Receipt and Issue System (2-10c).

   1.4.3. Prepare and maintain Durable and Expendable Document Register for Supply Actions IAW AR 710-2 (2-
   6h).

     1.4.3.1. Maintain due-in status file to support those actions not completed IAW AR 710-2(2)

                                       ATTACHMENT 1 – Statement of Work                                             3
                                            APPENDIX K3 – Services
                                         SECTION I – Description of Services
Part I – Section C – Description/Specifications/Statement of Work                 Contract No. F61521-03-C-5400
                                                                                Solicitation No. F61521-03-R-5010


   1.4.4. Receive supplies IAW AR 710-2, chapter 2.

           1.4.4.1. Notify hand-receipt holders or designated representatives to pick-up supplies in a timely manner, in
           order to keep ODC Turkey’s space utilization problems to the lowest level.

   1.4.5. Property Responsibility. Issue out property for personal use, unit and section use, IAW AR 710-2 (2-10)
   and AR 735-5 (2).

   1.4.6. Prepare storage facilities in accordance with AR 710-2 (3-28C), FM 10-14 and DOD 4145.19-R-1.

   1.4.7. Review supply files, become familiar with their contents and file IAW AR 25-400-2, The Modern Army
   Record Keeping system (MARKS).

   1.4.8. Receive and verify billings from 39 CBTS-ACFM and forward to the Comptroller’s office for proper
   payment.

   1.4.9. Be able to lift 75 pounds. Be able to assist in setting up the conference room, community room and all other
   outdoor locations for ceremonies and activities that may be required by ALD.

   1.4.10. Dispose excess property, unserviceable property and associated components IAW AR 710-2 (2-13).

1.5. ADMINISTRATIVE SUPPORT SERVICE FUNCTION. The contractor shall:

   1.5.1. Support the Chief, Administrative and Logistics Directorate (ALD), to include maintaining Chief, ALD’s
   calendar, serving as liaison with U.S./Turkish government agencies, and assisting in planning/coordination of
   MWR events and reviewing outgoing correspondence for the Chief, ALD’s signature.

   1.5.2. Type letters, reports, forms, messages, and other miscellaneous administrative material IAW AR 25-5 and
   USAREUR Pamphlet 25-50, Preparing and Managing Correspondence.

   1.5.3. Receive calls and correspondence, greet visitors, and determine nature of call, correspondence or visitor.
   Ascertain which should be referred to the Chief, ALD, other staff personnel, or can be handled personally.

   1.5.4. Maintain files in accordance with AR 25-400-2 and CJSCM 5760.01 and attend any training/conferences
   related to the Joint Staff and CINC Records Management System.

   1.5.5. Accomplish all minor computer graphic functions, i.e. VIP booklets, welcome booklets, special function
   pamphlets, as determined and approved by the ALD NCOIC for the ALD directorate.

   1.5.6. Command Sponsorship Coordinator. Manage all aspects of sponsorship program IAW applicable Army,
   Navy and Air Force directives.

1.6. LAN SYSTEM ADMINISTRATOR: The contractor shall:

   1.6.1. Perform all system administration and computer related duties to include perform all system administration
   functions necessary to ensure that the LAN system is continuously running at peak ability. Comply with all
   applicable guidelines to ensure efficient LAN services are provided for all ODC Turkey supported users (including
   tenant activities). Administer all new and current LAN user accounts. Delete users when notified officially by the
   QAP or Administrator or Logistics Directorate that user has left ODC Turkey.

     1.6.1.1. Develop and maintain a master set of procedures that accurately reflects all aspects of LAN operations.

   1.6.2. Provide customer services to all authorized patrons clearing all trouble calls within 24 hours of reporting.


                                      ATTACHMENT 1 – Statement of Work                                                   4
                                           APPENDIX K3 – Services
                                        SECTION I – Description of Services
Part I – Section C – Description/Specifications/Statement of Work               Contract No. F61521-03-C-5400
                                                                              Solicitation No. F61521-03-R-5010


   1.6.3. Manage and update the hardware and software for the E-mail Server (Exchange), Firewall (Sidewinder),
   web server, Domain name server, Intrusion Detection (Real Secure) and Anti-Virus (McAfee).

   1.6.4. Accomplish all management functions such as, but not limited to, creating, administering and maintaining
   records (hardware configuration, software configuration and software licenses), files, correspondence and other
   administrative responsibilities associated with the performance of services required herein.

   1.6.5. Safeguard all government property and funds provided for contractor use. At the close of each workday,
   secure facilities and equipment.

   1.6.6. Ensure that the software is constantly updated to reflect the most current level available for use by the
   government. (The government may require changes in software and hardware to ensure compatibility and
   compliance with guidance from higher levels.) Submit all requests for upgrades and funding using established
   procedures.

   1.6.7. Troubleshoot and repair all reported and suspected LAN hardware and software problems.

   1.6.8. User Training. The contractor shall:

           1.6.8.1. Provide initial familiarization and refresher training as required on LAN functions for all LAN
           users. Maintain records of training for the life of the contract.

           1.6.8.2. Develop and maintain a “Users Guide” detailing all normally used LAN functions. Update “Users
           Guide” as required.

           1.6.8.3. Train users on basic operations of the Operating System and software applications.

           1.6.8.4. Stay current with new technology in hardware and software.

   1.6.9. Develop, schedule, and perform regular preventive maintenance and minor repairs on computers, printers,
   and other peripheral devices.

   1.6.10. Initiate and modify LAN server configurations as required by user changes. Operate and maintain (to
   include troubleshooting hardware and software problems) the LAN and communications systems to include the
   addition of peripherals and user terminals.

           1.6.10.1. Be responsible for and serve as the ODC Turkey point of contact for all external data
           communications systems installation and maintenance.

   1.6.11. Troubleshoot computer-related problems, which may involve resolving basic software, hardware, cabling
   and communications problems.

   1.6.12. Assist ODC Turkey in developing future information systems plans.

   1.6.13. Establish and manage ODC Turkey’s World Wide Web page on the INTERNET, as directed by ODC
   Turkey.

   1.6.14. Perform scheduled and unscheduled TDY and perform overtime when required, which may include
   weekends and holidays.

1.7. PASS & REGISTRATION SPECIALIST FUNCTION. The contractor shall:

   1.7.1. Receive calls and correspondence, greet visitors, and determine nature of call, correspondence or visitor.
   Ascertain which should be referred to the Chief, ALD, other staff personnel, or can be handled personally.

                                      ATTACHMENT 1 – Statement of Work                                            5
                                           APPENDIX K3 – Services
                                        SECTION I – Description of Services
Part I – Section C – Description/Specifications/Statement of Work                 Contract No. F61521-03-C-5400
                                                                                Solicitation No. F61521-03-R-5010


   1.7.2. Issue DoD Identification cards IAW AFI 36-3062(1), AR 600-8-14 and DoD Directive 1000.22 (DD Form
   1172) to authorized personnel, ensuring personnel record verification/correctness using DEERS RAPIDS IAW
   DoD directive 1341.1. Maintain system software.

   1.7.3. Print monthly reports for the accountability of issued Identification cards, updated records.

   1.7.4. Process and issue all Turkish Identification Card (Blue Book) applications, for US military, submitted by
   agencies throughout Turkey for TGS approval, maintaining accountability and distribution.

   1.7.5. Process and issue all Residence Permits for ODC Turkey, TLO, OSI, DET 1, APO, DoDDS and DECA US
   military family members for TGS approval, maintaining accountability and distribution.

   1.7.6. Process and issue all POV tax exemptions and transfer requests, to include second POV tax exemption and
   second POV transfer requests.

   1.7.7. Prepare application forms for the Military Driver’s License, USAFE Form 181.

   1.7.8. Assemble, send to and act as POC for semi-annual METRO Grossmarket access list for ODC personnel.

   1.7.9. Maintain files in accordance with AR 25-400-2 and attend any training/conferences related to
   DEERS/RAPIDS programs.

   1.7.10. Process extension requests in reference to importation of household goods of U.S. military members
   stationed at Incirlik Air Base.




                                      ATTACHMENT 1 – Statement of Work                                              6
                                           APPENDIX K3 – Services
                                        SECTION I – Description of Services
     Part I – Section C – Description/Specifications/Statement of Work                Contract No. F61521-03-C-5400
                                                                                    Solicitation No. F61521-03-R-5010


                                                         SECTION II

                                          SERVICE DELIVERY SUMMARY

                   Performance                               SOW                           Performance
                     Objective                             Paragraph                        Threshold
MAIL DISTRIBUTION
1. Process and maintain all referral mail of incoming         1.2.2.       No more than 2 customer complaints per month.
and departing personnel

LIBRARY
1. Receive and control the issuance of all library            1.3.3.       No more than 2 customer complaints per month
material and provide a reading area
ADMINISTRATIVE SUPPORT SERVICE
1. Support the Directorate Chief in all administrative        1.5.1.       No more than 3 defects monthly
matters

PASS & REGISTRATION SPECIALIST
1. Issue DoD ID cards                                         1.7.2.       No more than 2 customer complaints monthly
2. Process Turkish ID card (Blue Book)                        1.7.4.       No more than 2 defects per monthly inspection
3. Process Residency Permits                                  1.7.5.       No more than 2 defects per monthly inspection
4. Process tax exemption                                      1.7.6.       No more than 2 defects per monthly inspection
5. Process POV transfer                                       1.7.6.       No more than 2 defects per monthly inspection
6. Process household goods import extension                  1.7.10.       No more than 2 defects per monthly inspection
requests

LAN SYSTEM ADMINISTRATOR
1. Ensure LAN system is continuously running.                1.6.1.        99.9% of the time every month
2. Maintain and repair computer hardware/software.         1.6.7. and      No more than 4 customer complaints monthly
                                                            1.6.10.
3. Load software, make software upgrades and wire          1.6.6. and      No more than 2 customer complaints monthly
connections                                                  1.6.9.
4. Administer/add/delete users.                              1.6.1         No more than 2 customer complaints monthly
5. Train users on the current operating system and        1.6.8.1. and     No more than 2 customer complaints monthly
common applications.                                        1.6.8.2.

SUPPLY
1. Are regulations/directives on hand, current, and           1.4.1.       No more than 2 errors monthly
adhered to?
2. Supplies are request IAW AF 710-2(2)                       1.4.2.       No more than 2 errors monthly
3. Supplies Actions are prepare and maintain IAW              1.4.3.       No more than 2 errors monthly
AR 710-2 (2-6h)
4. Due-in status file are maintained IAW AR 710-             1.4.3.1.      No more than 2 errors monthly
2(2)
5. Issue out property IAW AR 710-2 (2-10)                     1.4.5.       No more than 2 errors monthly
6. Preparation of storage facility IAW AR 710.2 (3-       1.4.6., 1.4.7.   No more than 2 errors monthly
28c), FM 10-14 and DOD 4145.19-R-1?                            and
                                                             1.4.10.
7. Supply filing procedure are IAW AR 25-400-2                1.4.7.       No more than 2 errors monthly
and excess and unserviceable property disposed IAW
AR 710-2 (2-13)?




                                          ATTACHMENT 1 – Statement of Work                                              7
                                                 APPENDIX K3 – Services
                                           SECTION II – Service Delivery Summary
Part I – Section C – Description/Specifications/Statement of Work                 Contract No. F61521-03-C-5400
                                                                                Solicitation No. F61521-03-R-5010


                                                  SECTION III

                   GOVERNMENT FURNISHED PROPERTY AND SERVICES

3. GENERAL INFORMATION The government shall provide the facilities, equipment, materials, records, and
services listed herein. All Government property used by the contractor shall be accounted for in accordance with the
government property clause and the general provisions of the contract.

     3.1. GOVERNMENT-FURNISHED PROPERTY: See Appendix F

         The Government shall provide or make available to the contractor the facilities described below.

                                     Table of Government Furnished Facilities

                LOCATION                 DESCRITION                 ROOM. NO.         SQ. FT
                HQ ODC Turkey            Mailroom                   100               310
                Bakanliklar, Ankara Library                         120               600
                Turkey                   ALD                        118               800
                                         Pass & Registration        105               320
                                         LAN Administrator          121               220

     3.2. GOVERNMENT-FURNISHED EQUIPMENT. See Appendix F

     The Government shall provide the contractor equipment listed below. The contractor shall manage the
     equipment in accordance with the provisions of the “Government Property” clause of the contract.

                           Table of Government Furnished Equipment

        MAIL DISTRIBUTION EQUIPMENT
     NOMENCLATURE               STOCK NUMBER                                                      QTY
     Desk                                                                                          1
     Chair with arms                                                                               1
     2 drawer safe                                                                                 1
     Shelve 3 shelf                                                                                3
     Refrigerator                                                                                  1
     Conference table                                                                              1
     Chair without arms                                                                            1

        LIBRARY EQUIPMENT
     NOMENCLATURE                              STOCK NUMBER                                       QTY
     Bookcase 3 shelve or more                                                                     5
     Bookcase 3 shelve or less                                                                     3
     Chair & desk                                                                                  1
     Chair executive desk                                                                          1
     Chair office visitor                                                                          4
     Couch                                                                                         1
     Credenza                                                                                      1
     Computer desk                                                                                 1
     Modular desk                                                                                  1
     File cabinet legal                                                                            2
     File cabinet letter                                                                           2
     Coffee table                                                                                  1
     Conference table                                                                              1
     Microfiche reader                                                                             1


                                   ATTACHMENT 1 – Statement of Work                                               8
                                           APPENDIX K3 – Services
                             SECTION III– Government Furnished Property and Services
Part I – Section C – Description/Specifications/Statement of Work            Contract No. F61521-03-C-5400
                                                                           Solicitation No. F61521-03-R-5010




        ADMINISTRATION EQUIPMENT
     NOMENCLATURE              PART OR MODEL NUMBER                                         QTY
     COMPAQ Deskpro computer   EP 450                                                        1
     Laser jet printer         8000n                                                         1
     Color printer             4500                                                          1
     Panafax                   UF333                                                         1
     Wooden desk                                                                             1
     Book shelf                                                                              1
     File cabinet 5 drawer                                                                   2


         SUPPLY EQUIPMENT

     NOMENCLATURE                              STOCK NUMBER                                 QTY
     Hand Truck/Carts                          8351-00-092-9855                              3
     CPU                                       4110-00-935-1602                              2
     Monitor                                   3510-00-978-6790                              2
     Printer                                   3510-00-474-5945                              1
     Refrigerator                              7910-00-551-6858                              2
     Wall Picture                              7105-W.Picture                               160

         PASS & REGISTRATION SPECIALIST EQUIPMENT

     NOMENCLATURE                              STOCK NUMBER                                 QTY
     COMPAQ Deskpro computer                   EP 450                                        1
     Laser jet printer                         Hp IIIP                                       1
     Panafax                                   UF333                                         1
     Wooden desk                                                                             1
     Book shelf                                                                              1
     Filing cabinet                                                                          2
     Digital camera                            Sony MVC FD87                                 1
     Desk jet printer                          HP 970cxi                                     1
     Wooden computer stand                                                                   1
     Chair with arms                                                                         1
     Chair without arms                                                                      1
     Safe 2 drawer                                                                           1

3.3. GOVERNMENT-FURNISHED MATERIAL: See Appendix F

3.4. GOVERNMENT-FURNISHED SERVICES: See Appendix F




                                   ATTACHMENT 1 – Statement of Work                                        9
                                           APPENDIX K3 – Services
                             SECTION III– Government Furnished Property and Services
Part I – Section C – Description/Specifications/Statement of Work               Contract No. F61521-03-C-5400
                                                                              Solicitation No. F61521-03-R-5010



                                                  SECTION IV

                                         GENERAL INFORMATION


4.1. GENERAL INFORMATION. In addition to the description of services provided in Section I, the contractor
shall comply with the following:

4.2. CONTRACTOR PERSONNEL. Employees. SEE APPENDIX F.

     4.2.1. Mail Distribution Clerk (Mandatory AN)

     Knowledge. Must meet requirements specified in DOD 4525.6. Education. Shall have a high school diploma
     or equivalent. Security Clearance. Shall have or be capable of obtaining a U.S. security clearance of
     SECRET.

     4.2.2. RESERVED.

     4.2.3. Supply Specialist.

     Knowledge. Shall be familiar with the general Army Supply System and Air Force Supply System.
     Education. Shall have a high school diploma or equivalent.

     4.2.4. Administrative Support Services Specialist.

     Knowledge. Shall be able to accurately interpret letters of instruction regulations, memorandums and
     procedures; extract statistical data from files and records and enter/extract data on a word processor; and
     capable of establishing a functional file system. Shall accurately type 35 words per minute. Shall have
     knowledge of the maintenance and operation of general military reference library functions. Shall be capable
     of independent work. Shall have a working knowledge of personal computers and the use of computer
     software programs and applications such as Microsoft Office or similar software program and/applications, to
     include CD ROM programs, as well as other office equipment associated with the position. Experience. Shall
     have two years of administrative experience. Education Shall have a high school diploma or equivalent.

     4.2.5. LAN System Administrator.

     Knowledge. Shall have a comprehensive understanding of computer communications and detailed knowledge
     of personal computer hardware and software. Individual shall be able to perform preventive maintenance,
     make minor hardware repairs and troubleshoot hardware and software problems. Experience. Shall have
     worked in the Communications-Computer career field a minimum of five years. Must have extensive
     knowledge in DOS, Windows and Windows NT operating systems and at least limited experience in the UNIX
     operating system. This work may involve the replacement of expansion cards, floppy and fixed disks, memory
     chips, power supplies, processor chips, motherboards, etc. Individual may have to lift computers or other items
     weighing up to 40 pounds. Experience shall include having worked with various software applications to
     include but not limited to MsWord, PowerPoint, Excel, Corel Draw, WordPerfect, and PC utilities. Shall be
     qualified or capable of qualifying as a Microsoft Product Specialist for Windows NT 3.51 or higher (as
     appropriate) and shall be Microsoft trained in the System Management Server (SMS) software package.
     Education. Shall have a high school diploma or equivalent.




                                     ATTACHMENT 1 – Statement of Work                                            10
                                           APPENDIX K3 – Services
                                       SECTION IV – General Information
Part I – Section C – Description/Specifications/Statement of Work              Contract No. F61521-03-C-5400
                                                                             Solicitation No. F61521-03-R-5010



     4.2.6. Pass and Registration Specialist.

     Knowledge. Shall be able to accurately extract statistical data from files and records, perform word
     processing; and make accurate distribution of correspondence, publications and regulations. Shall accurately
     type 35 words per minute. Experience. Shall have two years of administrative experience. Education. Shall
     have a high school diploma or equivalent.

     4.2.7. Personnel Language Requirements Employees in the following positions shall meet the English and
     Turkish language proficiency requirements.

                                                          ENGLISH                            TURKISH
                 POSITION                       READ       SPEAK     WRITE        READ       SPEAK   WRITE

     Pass and ID Specialist                       3            3         3           3           3            3
     Mail Distribution Clerk                      4            4         4           1           1            1
     Supply Specialist                            2            2         2           3           3            3
     Admin Support Specialist                     3            3         3           3           3            3
     LAN System Administrator                     3            3         3           3           3            3

     4.2.8. LANGUAGE PROFICIENCY LEVELS. See Appendix F

4.3. QUALITY CONTROL. See Appendix F.

4.4. QUALITY ASSURANCE. See Appendix F.

4.5. PHYSICAL SECURITY. See Appendix F.

4.6. HOURS OF OPERATION. See Appendix F.

     Note: The contractor shall ensure that all tasks of one-deep positions are being performed during
     normal hours of operations as listed in Appendix F, even when the individual filing the position is
     absent.

4.7. CONSERVATION OF UTILITIES. See Appendix F.

4.8. PLACE OF PERFORMANCE. See Appendix F.

4.9. RECORDS. See Appendix F.




                                     ATTACHMENT 1 – Statement of Work                                         11
                                           APPENDIX K3 – Services
                                       SECTION IV – General Information
Part I – Section C – Description/Specifications/Statement of Work                 Contract No. F61521-03-C-5400
                                                                                Solicitation No. F61521-03-R-5010


                                          TECHNICAL EXHIBIT 1

                                          WORKLOAD ESTIMATES
1. VARIATIONS IN WORKLOAD. See Appendix F.

2. WORKLOAD FACTORS. The following is the estimated (projected) workload for normal operations:

     2.1. Mail Distribution:

               Certified/Insured Letters & Parcels                   Incoming             125 per month
               Registered Letters & Parcels                          Incoming              25 per month
               First Class & Bulk Mail                               Incoming           6,500 per month
               Packages (Distributed from Mail Room)                 Incoming             557 per month
               Mail Bags                                             Incoming              50 per month
               Official Certified Letters & Parcels                  Outgoing              33 per month
               Official Registered Letters & Parcels                 Outgoing              15 per month
               Official First Class Letters & Parcels                Outgoing             550 per month
               Mail distribution between agencies (Embassy)          Incoming             160 per month
               Mail distribution between agencies (Embassy)          Outgoing              30 per month
               Official Mail through Turkish Mail System (PTT)       Outgoing              50 per month
               Mail reviewed and destroyed (not forwardable to       Incoming             850 per month
               departed personnel)
               First Class Letters & Parcels forwarded to                Outgoing         400 per month
               departed personnel


     2.2. Library Function:

               Forms                                     75 maintained          5 transactions per month
               Exchange Paperback Section               600 maintained         50 transactions per month
               Periodicals/Newspapers                    35 maintained        150 transactions per month
               CD-ROM/Internet Queries/Orders                        -         10 transactions per month
               for Client


     2.3. Supply Specialist: Screen, process, and document all requisition and receipt forms IAW applicable
     regulations - average 300 documents processed per year. Notify hand receipt holders to pick up supplies and
     verify only authorized personnel receive supplies - weekly basis.

               Screen and process supply request                                           50 per month
               Issue supplies                                                            100 per month
               Prepare storage facilities                                             1 action per week
               Review and organize supply files                                       1 action per week
               Dispose excess property                                              1 action per quarter
               Receive/verify billings                                               3 actions per week
               Process work orders for office equipment                              5 actions per week




                                    ATTACHMENT 1 – Statement of Work                                           12
                                          APPENDIX K3 – Services
                                   TECHNICAL EXHIBIT 1 – Workload Estimates
Part I – Section C – Description/Specifications/Statement of Work               Contract No. F61521-03-C-5400
                                                                              Solicitation No. F61521-03-R-5010



     2.4. Administrative:

               Documents filed                                                        100 per month
               Outbound documents prepared                                             80 per month
               Incoming correspondence                                                 70 per month
               Special projects/brochures/graphics                                     50 per month
               Translating / typing at ODC / THQ meetings                              15 per month
               for ODC / ALD Directorate
               ODC Records Manager Duties:
                     Office Files Inspections                                            18 per year
                     Review of Annual File Plans                                         18 per year


     2.5. LAN System Administrator:

               Admin and Maintenance of LAN System                                  20 chgs per week
               Creation and update of a master set of LAN procedures               Continuous (5-10)
               Computer/LAN training program                                       1 session per week
               Management and Maintenance of an Anti-virus program,                10 chgs per month
               Security Assistance Network (SAN) and Training Management
               System (TMS)
               Develop and manage an ODC Turkey Web page                            1 action per week
               Interface with Information Management Board                         5 actions per week
               Software/Hardware upgrades                                          10 items per week
               Correct hardware/software problems                                         30 per week
               Develop and manage a preventive maintenance program for all        10 actions per week
               computer work stations, laptop computers and peripherals


     2.6. Pass & Registration Specialist:

               Tax exemption requests                                                   85 per month
               Blue Book requests                                                       90 per month
               Residency permits                                                        10 per month
               Military drivers license                                                  5 per month
               Trips to Turkish Security Police, etc.                                   10 per month
               METRO Grossmarket list update                                                Quarterly
               Computer generated ID cards DEERS/RAPIDS                                 25 per month
               Authorization letter for spouse/friends to operate POV                    5 per month
               US Contractor list that shows authorized US personnel who                      Annual
               have logistics support
               Prepare Diplomatic Note requesting US Forces member in                    5 per month
               Turkey be permitted to import a second POV
               Prepare Diplomatic Note pertaining to transfer of vehicles               10 per month
               between persons under NATO/SOFA
               Prepare Diplomatic Note pertaining to exchange of personally             10 per month
               owned vehicles by two US Forces members




                                    ATTACHMENT 1 – Statement of Work                                         13
                                          APPENDIX K3 – Services
                                   TECHNICAL EXHIBIT 1 – Workload Estimates

								
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