12 Month PhD Progress Report for William D by 85JaGD

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									30 Month PhD Progress Report for William D. Tucker
                               Student number: TCKWIL001
          Contact details: btucker@cs.uct.ac.za H: 021.949.1402 C:082.494.8884

Title of thesis
The title specified on the previous progress report was:
Sociological Amelioration of Delay in Bridged IP Communications
Action Research Case Studies on Bridging Human Computer Interface Disparities in South
Africa

I wish to revise and simplify the title to:
Compensating for Digital Divide Delay with Multi-modal Messaging Techniques
A Community-centred Approach to Building Semi-synchronous Internet-Protocol Bridges in
South Africa

The reason for the change is to emphasize the HCI contribution (multi-modal messaging
techniques) to the application domain (delay over the Digital Divide). The new title still
locates the project within the South African context. The words “community-centred” are a
generic replacement for the baggage-laden (Information Systems and social science-oriented)
“Action Research”. Reintroduction of the term “semi-synchronous” provides a hint as to how
to compensate for delay.


Account of work done
Focus
The focus has rightly shifted to the Human Computer Interface techniques that compensate
for the delay, possibly by virtue of the sociological connectivity established. These HCI
techniques can be measured more objectively than the sociological phenomena, and have
direct links back to the codebase.

Methodology
The Action Research methodology is appropriate. However, calling it “Action Research” is
not. Therefore, I have decided to describe the methodology more generically as Community-
centred, to avoid being AR-stereotyped. The hybrid community-based/positivist approach
remains valid to ascertain the effect HCI mechanisms have on dealing with delay.

Experimental Design
An Outcomes Mapping exercise is in progress for each field trial. OM outputs a list of
observable measurable human behaviours to target for data collection.

Software prototypes
The SoftBridge server prototype is effectively ready for deployment. Several SoftBridge
clients have been refined during initial Deaf Telephony field trials. Due to technical and time
constraints, the Rural Telehealth software will not be based on the SoftBridge – but will
contain a similar instrumentation to obtain delay metrics. The initial prototype is currently
under construction.

Deaf Telephony field trials
Preliminary trials with a single Deaf person were conducted on the UCT campus with
resulting updates to the SoftBridge server and clients.

Rural Telehealth field trials
Funding
Collaboration
Dissemination

Overview of What Remains to be Done
Literature review
Experimental Design
Software prototypes
Deaf Telephony field trials
Rural Telehealth field trials
Data analysis
Dissemination
Write-up

Time Schedule for remainder of study
Dec 2003
     Experimental design specs for both field trials
     Instrumentation specs for SoftBridge server and clients
     Specifics for Deaf Telephony trials, and arrange participation from Deaf Community
     Rural Telehealth trials with initial prototype in Tsilitwa
     Prepare submission for CHI Doctoral Colloquium
     Prepare submission for RTAS on QoS?
Jan 2004
     Submit to CHI
     Submit to RTAS?
     Present at Idlelo
     Write up experimental design for Deaf Telephony
     Write up experimental design for Rural Telehealth
     Deaf Telephony trials with prototype at Bastion
     Rural Telehealth trials with prototype in Tsilitwa
     SoftBridge updates
Feb 2004
     Deaf Telephony trials with prototype at Bastion
     Rural Telehealth trials with prototype in Tsilitwa
     SoftBridge updates
     Write up literature review/related work chapter

Mar 2004
    Deaf Telephony trials with prototype at Bastion
    Rural Telehealth trials with prototype in Tsilitwa
    SoftBridge updates
    Write up methodology chapter

Apr 2004
      Deaf Telephony trials with prototype at Bastion
      Rural Telehealth trials with prototype in Tsilitwa
      SoftBridge updates
      Write up experimental design chapter

May 2004
   Deaf Telephony trials with prototype at Bastion
   Rural Telehealth trials with prototype in Tsilitwa
   SoftBridge updates
   Write up Deaf Telephony trials chapter
   Prepare submissions for SATNAC and SAICSIT

Jun 2004
    Deaf Telephony trials with prototype at Bastion
    Rural Telehealth trials with prototype in Tsilitwa
    Final progress report with chapter outline
    SoftBridge updates
    Write up Rural Telehealth trials chapter
    Present Deaf Telephony at CVHI 2004

Jul – Dec 2004
     Data analysis
     Write up data analysis chapter
     Write up conclusions chapter
     Write up Future Work/Big Picture chapter(s)
     Sep: SATNAC and SAICSIT presentations
     Nov: CSCW presentation?
     Prepare submission for INTERACT 2005
     Complete first draft
     Complete second draft
     Hand-in
Jan-Jun 2005
     Corrections
     Present at INTERACT 2005

Publications

abstract accepted William Tucker, Marshini Chetty, Gary Marsden and Gary Olson,
"Fishing for Open Source Software in Africa", Idlelo First African Conference on the
Digital Commons, University of the Western Cape, Cape Town, South Africa, Jan 11-
15, 2004.

Invited article, submitted Nov 21, 2003 William Tucker, Edwin Blake and Meryl
Glaser, "Building Bridges for Deaf Telephony in South Africa: A Community-
centred Approach", submitted to the IFIP Working Group 9.4 Newsletter. To be at
http://www.iimahd.ernet.in/egov/ifip/about.htm
William D. Tucker, “Social Amelioration of Bridged Communication Delay”,
Doctoral Colloquium: Proceedings of the 8th European Conference of Computer-
supported Cooperative Work, Helsinki, Finland, 14-18 Sep 2003. Powerpoint
presentation

Kayode A. Adesemowo and William D. Tucker, "Handheld Fast-track Feedback
Instant Messaging", South African Telecommunications Networks & Applications
Conference (SATNAC 2003), Fancourt Hotel and Country Club Estate, George,
South Africa. Sep 7-10, 2003.

Anita E. Benjamin and William D. Tucker, "Floor Control Arbitration for a Hybrid
Voice/Text Web-board", South African Telecommunications Networks &
Applications Conference (SATNAC 2003), Fancourt Hotel and Country Club Estate,
George, South Africa. Sep 7-10, 2003.

M. Chetty, W. Tucker and E. Blake, "Using Voice over IP to Bridge the Digital Divide
- A Critical Action Research Approach", South African Telecommunications
Networks & Applications Conference (SATNAC 2003), Fancourt Hotel and Country
Club Estate, George, South Africa. Sep 7-10, 2003.

John Lewis, William Tucker and Edwin Blake, "SoftBridge: A Multimodal Instant
Messaging Bridging System", South African Telecommunications Networks &
Applications Conference (SATNAC 2003), Fancourt Hotel and Country Club Estate,
George, South Africa. Sep 7-10, 2003.

William D. Tucker, Meryl Glaser and John Lewis, "SoftBridge in Action: The First
Deaf Telephony Pilot", South African Telecommunications Networks &
Applications Conference (SATNAC 2003), Fancourt Hotel and Country Club Estate,
George, South Africa. Sep 7-10, 2003.

								
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