Semi-Automated Collection_FAQ by stariya


									                                   INTRODUCTION TO RESIDENTIAL
                                SEMI-AUTOMATED REFUSE COLLECTION

        Starting on June 4, 2007, the City‘s sanitation contractor, Waste Services of Florida, Inc. (WSI),
will begin using covered rolling containers, called ―toters‖, for the collection of residential household
garbage. The toters are required because the method of residential collection will change from manual to
semi-automated, where the actual lifting and dumping of the toter is done by machine. This system will
make our community look better by reducing the amount of garbage spilled or blown out of the toters and
by eliminating the assortment of cans and bags currently used. As part of the change in service, all types
of refuse will be collected on the same day of the week, further reducing clutter in neighborhoods.
        The City will provide new garbage and recycling containers at no cost to residents. Delivery will
occur during the last two weeks of May. All homes will receive a 96-gallon toter (approximate size –
35‖wide x 30‖ deep and 43‖ tall) and two 18-gallon recycling containers— a black one for plastics, cans
and bottles and a green one for paper and cardboard. To request a smaller toter (64-gallon - approximate
size – 32‖wide x 24‖ deep and 42‖ tall) contact Public Works at 247-5834. A toter of each size,
preloaded with 50 pounds of weight, may be taken for a test drive at City Hall.
         Should you desire a toter smaller than 64-gallons, you may purchase one at your own expense
from a retailer such as Lowes or Home Depot, but it must have a snug fitting, attached lid and a lifting bar
so that it can be lifted and dumped semi-automatically. There will be an extra monthly fee for use of
more than one toter, regardless of size.
         As part of the change in service, all types of refuse (household garbage, recycling and yard waste)
will be collected once per week, on the same day of the week. The City will be divided into five zones.
Each zone will be collected on its assigned day (Monday through Friday). Residents will be notified of
their assigned day before the new service starts.

Frequently Asked Questions

Why is semi-automated collection better than traditional methods?

         The problems of refuse collection are familiar to us all. In windy weather, lids get blown away
before collection crews arrive, allowing refuse to be scattered along streets and into yards. Additionally,
dogs, cats and other animals can also create a mess when lids are missing or cans are knocked down or
blown over. Automated wheeled toters make refuse collection easier for everyone. Toters are stable and
will not blow over even in high winds. Lids are permanently attached and snug fitting, which prevents
pests from getting into the toter, eliminating lost lids and helping to control odors. There will be no more
trash cans to purchase. Automated toters will be furnished by the City at no additional cost to the
homeowner, but they will remain the property of the City. The toters have a smooth interior for easy
cleaning. They are uniform, attractive and contribute to a tidy neighborhood appearance on collection


        The City‘s franchise hauler, Waste Services, Inc., supplies the extremely durable toters at no
         additional cost, eliminating the need for personal cans.

        The toters are maneuverable and easy to roll. No more strained backs from ―taking out the trash.‖

        The lids are attached to the toter so they can‘t blow off or get lost. They also help prevent raiding
         from animals and control odor.

C:\Docstoc\Working\pdf\98008c90-f9f0-4e73-915f-fcb9e03f1cfd.doc                                             1
        Automation eliminates manual loading, thus reducing job-related injuries from broken glass, used
         syringes, jagged metal and overweight cans.

        It helps stabilize costs while improving service.

        The most important feature of semi-automated systems is that they allow more efficient and cost-
         effective refuse collection.

When will I receive the new toter?
         WSI crews will begin delivering toters towards the end of May. We ask that you not use your
toter until June 4th, allowing the City time to ensure proper distribution.

Who owns the toters?

        Toters are City property, assigned by serial number to a designated address. In the event a
resident moves, the toter should be left at the residence. As with toters, the recycling bins are also City
property and should remain with the home if a resident relocates. Although toters remain the property of
the City, residents are encouraged to neatly stencil house numbers on the toters for ease of identification
(maximum size - 2‖ letters).

What do I do with my old cans?
        You have the option of using your old cans for storage, garden use or for the occasional extra
garbage. If you would like to discard your old cans, mark them with an ‗X‘ (tape or marker), place them
beside the new toter and WSI will haul them away free of charge.

Where do I place my toter, recycling bins or yard waste for pick up?
         Place the toter and bins on or near the driveway and adjacent to the curb. Make sure they are out
of the street and at least three feet away from any mailbox, light post, fire hydrant, cable or telephone
junction box or parked vehicle. Place any excess garbage beside the toter (do not stack on top of the
toter). Extra recyclables should be placed in brown paper bags beside the recycling bins.
        Toters, recycling bins and containerized yard waste should be placed at curbside before 6:00 a.m.
on collection day and removed from the street within 24 hours after collection.
       Garbage must not be stacked over water or gas meters, under low hanging tree limbs or utility
wires. Do not place refuse on vacant lots, City street medians or parks. These are considered illegal
dumps, are subject to a fine, and will delay pickup of waste.
         Yard waste must be separated from household garbage for collection (for example on the other
side of your driveway). Containers of yard waste should be left uncovered so contents are obvious to the
pickup crew. Do not use cardboard boxes for yard waste. Tree trunks, stumps, limbs and other large
items should be cut to lengths no longer than four (4) feet and weighing less than 40 lbs and may be
placed on the ground next to any bagged or containerized yard waste. Do not pile yard waste in the street
or gutter.
        Items that are not considered yard waste include: fencing, landscape timbers, garden hoses, dirt,
planters, flower pots and yard decorations. These items should be placed with your household garbage.

C:\Docstoc\Working\pdf\98008c90-f9f0-4e73-915f-fcb9e03f1cfd.doc                                               2
What if I am physically unable to get my toter or recycle bins to the curb?

        For handicapped or elderly residents, special arrangements for backdoor or side yard pickup will
be made upon receipt of proper written notice to WSI or Public Works Director from a medical doctor (on
a form provided by WSI).

What types of refuse can I put in the toter?
         All normal household trash can be put in the toter, preferably inside a sealed plastic trash bag
(keeps the toter cleaner and ensures the trash will free fall when emptied). Anything that is put in the
toter must be able to fall freely when dumped, so large items such as pizza boxes need to be cut or folded
in half first. All recyclable items should be recycled.

What types of items should not be placed in the toter?
        Yard waste or large quantities of dirt, sod or rocks.
        Large appliances, furniture or concrete.
        Debris from construction, remodeling or demolition.
        Hot ashes or flammable materials such as oil, gas or paint.
   For disposal of unacceptable items, please call Atlantic Beach Public Works Department at (904)
247-5834, e-mail us at or use the City‘s Fix-It system at
May I continue to use my old cans for household garbage?
        Because the new automated truck will pick up only the new toters, your old refuse cans should
not be put out for regular household garbage collection. If needed for excess waste, (plastic bags are
preferred) the can must weigh less than 40 pounds. You are encouraged to use them as containers for
yard waste. They may also be used for storing household items such as garden tools.

What if my toter gets full before collection day (extra garbage)?
         If you need to dispose of ―extra‖ garbage, you may use sealed plastic bags. The 40-pound weight
limit will apply. If you are routinely unable to get all trash in the provided toter, the City may require you
to get a second toter and pay an additional monthly service fee.

What if my toter is damaged?
        You are responsible for the security of your toter. In the event of damage caused by the hauler‘s
equipment or normal wear and tear, the toter will be repaired or replaced free of charge. These toters are
warranted for ten years and should last at least several years beyond that under normal conditions.
Damages resulting from negligence or abuse by the customer will be the responsibility of the customer.
Contact WSI at 731-0441 for replacement of damaged toters.

What if my toter is stolen?
        Each toter will have an embossed serial number and be assigned to the property address where
you live. If your toter is missing or stolen, the imprinted serial number will allow us to return it to you
when found. However, if the toter is not located, WSI will provide you with a replacement.

Will I be charged for toter replacement?
       If your toter is damaged through abuse, or if you move and terminate service, but take the toter
with you, you will be charged $70 for toter replacement.

C:\Docstoc\Working\pdf\98008c90-f9f0-4e73-915f-fcb9e03f1cfd.doc                                               3
What changes, if any, will there be in the rates?
        Residential sanitation rates included within your utility bill will increase from $13.60 to $17.10
per month. This is the first sanitation rate increase in ten years. Commercial rates for refuse collection
will range from $5.37 to $6.46 per cubic yard for most customers.

        Residents are allowed one free toter change out if a different size toter is desired (for example, a
96-gallon toter is too large and a 64-gallon toter is desired). Additional toter size changes will cost the
resident a one-time fee of $25.00.

      There will be no charge for scheduled residential white goods (appliances or bulk waste) pick up,
however commercial white goods or bulk will be billed at $25.00 per item.

        Collection of yard waste is limited to 5 cubic yards weekly – (this is approximately the size of a
standard pickup truck load). Any excess will be picked up in following weeks. Residents with more than
5 cubic yards of yard waste may elect to have WSI perform a special pickup to remove all yard waste at
one time. There will be a charge of $20.00 per cubic yard of excess yard waste for this special pickup.
All excess garbage charges will be billed directly to the resident by WSI.

Will my garbage be picked up on holidays?

         Collection will not take place on the following holidays: New Years Day, Memorial Day, 4th of
July, Labor Day, Thanksgiving Day, and Christmas Day. If your collection day falls one of these
holidays, your garbage will be picked up the following day, and so on through the week through
Saturday, until regular pick up schedule resumes the following week. (Example: July 4th falls on a
Wednesday, therefore those scheduled for a Wednesday pickup will be picked up Thursday, Thursday
will be picked up Friday, and Friday will be picked up Saturday.)

What else should I know?
        Assistance in caring for the toter will help control operational costs and keep your rates to a
minimum. Do not paint or deface the toter (other than neatly stenciling your street address). For your
children‘s safety, do not allow them to play near or inside the toters on collection day. Wet garbage
should be placed in plastic bags inside the toter. Hosing the toter out occasionally will help keep it clean
and discourage pests.
WSI Standard Charges
Residential container swap (first one free)…………………………..$25 each
Yard waste clean up on route or scheduled days…………………… $20 Per Cubic Yard, after first five
Yard waste or construction waste clean up (portal to portal)………..$110 per hr. two man
                                                                 $75 per hr. one man
Scheduled Commercial white goods or bulk item pickup* ………...$25 per item
Container swap (more than 1 per year)……………………………....$50 each
Compactor repair (customer owned)…………………………………$85 per hr + parts
Key replacement (lost compactor keys)……………………………. .$25 + parts
       *Call 247-5834 to schedule Commercial white goods or bulk item pickup.

C:\Docstoc\Working\pdf\98008c90-f9f0-4e73-915f-fcb9e03f1cfd.doc                                                4

To top