BHARAT SANCHAR NIGAM LIMITED
( A Govt. of India Enterprise )
Office of the Chief General Manager
West Bengal Telecom. Circle
1, Council House Street, 2nd floor
Calcutta – 700 001.
1) The Chief General Manager, BSNL, W. B. Telecom. Circle, Calcutta.
2) The General Manager (OP), BSNL, W. B. Telecom. Circle, Calcutta.
3) The General Manager (Dev.), BSNL, W. B. Telecom. Circle, Calcutta.
4) The General Manager (Fin.), BSNL, W. B. Telecom. Circle, Calcutta.
5) The General Manager (TF), BSNL, W. B. Telecom. Circle, Calcutta.
6) The General Manager, BSNL, Asansol Telecom. District, Asansol.
7) The General Manager, BSNL, Calcutta Telecom. District, Calcutta.
8) The General Manager, BSNL, Kharagpur Telecom. District, Kharagpur.
9) The General Manager, BSNL, Siliguri Telecom. District, Siliguri.
10) The General Manager, BSNL, Raiganj Telecom. District, Raiganj.
11) The Telecom. District Manager, BSNL, Bankura Telecom. District, Bankura.
12) The Telecom. District Manager, BSNL, Berhampore Telecom. Dist., Berhampore.
13) The Telecom. District Manager, BSNL, Krishnagar Telecom. Dist., Krishnagar.
14) The Telecom. District Manager, BSNL, Suri Telecom. District, Suri.
15) The Telecom. District Manager, BSNL, Malda Telecom. District, Malda.
16) The Telecom. District Manager, BSNL, Jalpaiguri Telecom. Dist., Jalpaiguri.
17) The Telecom. District Manager, BSNL, Gangtok Telecom. Dist., Gangtok.
18) The Chief Supdt., BSNL, W. B. Telecom. Circle, Calcutta – 700 001.
19) The Director (Trans.), W.B. Telecom. Circle, Calcutta.
20) The Director (Sw. Instln.), 69, G.C. Avenue, Calcutta-13.
21) The Dy. General Manager (MM), W. B. Telecom. Circle, Calcutta.
22) The Dy. General Manager (Admn.), W. B. Telecom. Circle, Calcutta.
23) The Dy. General Manager (IT), W. B. Telecom. Circle, Calcutta.
24) The Dy. General Manager (OP), W. B. Telecom. Circle, Calcutta.
25) The Dir. (Fin.), W. B. Telecom. Circle, Calcutta.
26) The Telecom. District Engineer, BSNL, Purulia Telecom. Dist., Purulia.
27) The Telecom. District Engineer, BSNL, Coochbehar Telecom. Dist.
28) The Asstt. General Manager (SW. Plg.), W.B. Telecom. Circle, Calcutta.
29) The Asstt. General Manager (TPL), W. B. Telecom. Circle, Calcutta.
30) The Asstt. General Manager (MM-I), W. B. Telecom. Circle, Calcutta.
31) The Asstt. General Manager (MM-II), W. B. Telecom. Circle, Calcutta.
32) The Asst. General Manager (Tech.), W. B. Telecom. Circle, Calcutta.
No. ENG-II/W-2888. Dated at Calcutta, the 07-11-2000.
Minutes of the Development cum Management Meeting
Meeting was started at 14.30 hrs on 3rd November after the Civil & Electrical
Coordination meeting in the first half. It continued up to 18.30 hrs next day i.e. 4th November. All
SSA heads except TDM Gangtok were present. CGM welcomed all the officers present in the
meeting. He requested all the SSA heads to concentrate on all service points/aspects including
developmental aspects. Following points were discussed in the meeting:
New exchange commissioning status:
Commissioning of new exchanges was reviewed. Only thirteen (13) new exchanges are
commissioned by October 2000 against annual target of 210. CGM & GM(O) stressed upon
putting effort by SSAs to open new exchanges for provision of more VPTs by landline. Till
date VPT achievement is extremely poor. Target for new exchanges are finalized as below:
Sl. SSA Target Achievement Nov’00 Dec’00 Jan’01 Feb’01 Mar’01
1 ASL 35 0 2 3 21 by 3rd quarter
2 BHB 15 0 0 4
3 BKU 28 3 3 4
4 CAL 55 4 4 7 10
5 COB 12 0 2 4
6 GTK 4 2
7 JPG 10 0 2
8 KGP 35 2 4 6 6
9 KSH 20 0 2 2
10 MDA 4 0 1 2 1
11 PRL 15 0 2 2
12 RNJ 6 0 1 2 1 1 1
13 SLG 17 0 2 3 4 5 3
14 SRI 32 2 4 6
TOTAL 288 13
Block H/Q with Telephone facility & STD connectivity:
CGM & GM(O) reviewed the BHQ status with reference to Telecom facility available.
SSA heads were requested to prepare a list where such provision is not there and work out to
open exchanges to cover those with priority. Exchanges serving within 3 kms from BHQ may
be considered as exchanges at BHQ. Out of 333 BHQ under W.B. Telecom circle seven (7)
BHQ are still covered by MARR connections but not provided with STD facility. The above
cases are with Kharagpur & Purulia SSA and may please be provided.
A/T of Exchanges & Transmission Systems:
A/T related problems were discussed in presence of Director(A/T),T&D circle &
DE(A/T),WB Telecom circle. Most of the times it is found that A/T is stuck due to previous
A/T certificates which are not traceable or not readily available. It has been decided that in
the existing exchanges or transmission stations the officer not below the rank of DE(Mtce)
should give a certificate in writing that the power plant, battery , earth & E/A were
acceptance tested and are working satisfactorily. A letter in this respect will be issued by
GM(O) to all SSA heads. It was also decided to conduct all the tests to the extent they are
technically possible and A/T memo will be released only when all the objections/anomalies
are cleared by the installer. This will help better management of limited manpower with both
of A/T & installation wing keeping in mind the huge development targets.
Installation of Exchanges & Equipment availability:
GM(TF) stressed upon all SSA heads to concentrate upon the infrastructure preparation
of the exchanges as per annual switching plan. A detailed plan for allotment of 1K SBM
equipments was distributed from circle switching planning cell. This was prepared with
capacity demand statement of September 2000. All SSAs were requested to lift these
equipments from Ranikuthi store depot. Also they are requested to confirm the exchanges,
which will materialize by this financial year. This will help in switch planning for the next
Switching planning cell informed that immediately cards & cables can be arranged for
MAX-L to MAX-XL conversion for three sites namely Gangtok, Coochbehar & Jalpaiguri.
GM(TF) also clearly pointed out that it won’t be possible for circle switching installation
wing alone to cope up with the huge switching installation target. He , therefore, proposes
that certain amount of switching installation work may be assigned to ITI installation group.
GM(TF) informed that the installation work for 15K OCB local at Haldia & Malda OCB
TAX are already awarded to ITI installation wing. OCB TAX at Asansole coaxial can be
taken up either by circle installation wing or ITI after the infrastructure is made ready by the
It was also emphasized that physical installation work should be taken up in parallel
along with power plant, battery & E/A. CGM also insisted that the SSAs should not wait for
commercial power to come and start thereafter. Rather he instructed that exchanges should be
A/T’d with E/A and can be commissioned only after the commercial power is available or
with E/A after ascertaining the possibility of getting WBSEB power in concurrence with
approval of C.O.
Transmission Installation & OFC laying:
GM(TF) requested all SSA heads to get permission from local authorities before the
cable laying agencies are taking up the work. The SSA may float OFC cable laying tender
where work is more. He also requested all SSA heads to nominate one liaison officer who
could be contacted for all coordination purpose for OFC work by circle and the cable laying
agencies. He also informed that one officer under DE(Survey) will work as coordinating
officer for proper information exchanges between field units & circle.
DELs achievement vis-à-vis Target:
CGM expressed his displeasure over the achievement of DELs so far and requested every
body to gear up. GM(O) informed that 65% of the DELs target should be achieved by
December 2000. DELs target was reviewed with SSA heads and following target was set by
CGM, which should be strictly adhered to.
Sl. SSA Annual Target Achievement Target For Nov’00
1 ASL 54000 8028 5000
2 BHB 17000 4581 3000
3 BKU 10000 2508 2000
4 CAL 70000 12097 12500
5 COB 8000 420 1500
6 GTK 5000 3026 1500
7 JPG 11000 2056 4500
8 KGP 36000 8116 9000
9 KSH 21000 1591 4000
10 MDA 14000 1338 3000
11 PRL 6000 1428 1000
12 RNJ 15000 1924 3500
13 SLG 18000 2923 5000
14 SRI 15000 3394 4500
TOTAL 300000 53430 60000
Store requirement & cable record:
All SSA heads demanded requisite stores against targets assigned. They pointed out that
sockets are not available. DGM(Raiganj) informed that some suppliers are refusing to supply
sockets. DGM(MM) assured to divert purchase orders to other vendors in that event. CGM
assured that there is absolutely no problem of store materials in this year except tubes &
sockets. Action is being taken to take care of those also. GM(D) informed that last year TSFs
are not collected by SSAs to the extent of cable laid/received. CGM cautioned all concerned
to take account of cables and arrange night guarding of cables. He also requested once again
to submit monthly cable laying statement to circle office. He stressed upon maintaining cable
diagram, updating it after every laying operation and displaying it preferably in the wall of
VPT achievement vis-à-vis Target:
CGM severely criticized the performance in VPT achievement. Target was finalized for
the Month of November 2000 as below:
Sl. SSA Target for November 2000
1 ASL 45
2 BHB 70
3 BKU 25
4 CAL 80
5 COB 15
6 GTK 20
7 JPG 10
8 KGP 90
9 KSH 20
10 MDA 15
11 PRL 25
12 RNJ 40
13 SLG 15
14 SRI 70
CGM clarified that a village having a franchised PCO can be declared as a covered
village. GIS data in MAP INFO to be matched with directory to find covered/uncovered
villages. CGM requested all SSA heads to send VPT directory information in standard format
to DE(PT) if not sent yet. VPT directory information not received from Asansole, Siliguri,
Kharagpur, Krishnagar, Gangtok & Coochbehar.
GM(TF) circulated the plan of IMPCS Phase-II program in W.B.Telecom circle to all
SSA heads. He requested all SSA heads to collect municipality map or so for getting the
coverage details. A format has been circulated for filling by the SSA for the stations
mentioned both for WLL & IMPCS for getting the SACFA clearance.
Opening of Customer Service Center :
All SSA position was reviewed and they are requested to open Customer Service Centers
as per target given. Opening of any new CSC may be reported to DGM(OP).
Telephone Adalat & Open house session:
All SSA position was reviewed and they are requested to hold Telephone Adalat & open
house sessions as per defined schedule. Holding of any such event may be reported to
SSAs demanded CCM cards for this purpose. It was decided that SSAs would procure
cards. Circle will intimate the rate for CCM card in the new approved tender.
MP OOT Cases & MOC/MOSC Cases:
GM(O) reviewed OOT cases SSA wise and asked SSA heads to give details of each case
where connection could not be extended.
DGM(OP) reviewed MOC/MOSC cases and requested all to send compliance at the
scheduled time so that it could be compiled and sent to BSNL/ND.
Administration & Legal points:
DGM(A) informed that certain posts are available in RM & Motor driver cadre. These
need to be filled up. Almost all SSAs pointed out that ETR units are not releasing Phone
Mechanics after their promotional lists are released. This is due to no justification procedure
available by maintenance regions for getting phone mechanics. The matter will be taken up
by circle office with region.
CGM stressed upon entrusting legal matters/court cases to responsible officers in each
SSA. Also all SSA heads should be fully abreast of all the cases individually. All the cases
should be properly presented and dealt with. Cases should not be lost resulting in huge losses.
It was informed that flood donations are centrally collected by AD(WLF). GM(O)
requested all SSA heads to send the contributions as quickly as possible to circle for making
payment to Chief Minister’s relief fund.
Vigilance awareness week is implemented in the circle as well as the SSA units. CGM
stressed upon all officers present to be vigilant in terms of all as aspects of service and to
implement accountability in all sphere.
Computerisation & Information Technology:
CGM requested all SSA heads to open all ISP codes present in that area so that the
Internet calls are through to all ISPs. Codes to be opened are:
BSNL – 172222
VSNL - 172226
Satyam - 172306
Caltiger - 172378
DGM(IT) reviewed ISP commissioning status. He informed that for three days both the
servers will be functional during shifting from VSNL to NIB. GM(Calcutta) requested to
make arrangement for transferring facility of rerouting e-mails for certain period/one month
after change over to NIB. DGM(IT) requested all to open up 1957 ISP helpdesk locally at all
ISP locations to respond to the queries.
The respective SSA can put FRS/DQ/IVRS under AMC after expiry of one year.
DGM(Siliguri) pointed out that 2 channels are inadequate to tackle 180 calls. DGM(IT) asked
them to augment channels by procuring additional card. DGM(Raiganj) pointed out that
pulses are not received by IVRS a number of times. DGM(IT) assured to depute people to
attend to it.
For Commercial package GM(TF) pressed to float tender by November 2000 & finalize
by December/January. Specification was already given by DGM(IT).
For Trichur Package it was decided that tendering will be done centrally by circle and
security deposit will be taken centrally at circle level. P.O. will be placed by SSAs ,
installation & implementation by SSA. A/T & Advisory role will be taken up by Circle.
Tender will be floated by 2nd week of November, tender will be opened by 1st week of
December. P.O. will be released by end of December.
Inventory management & MIS package are under preparation.
Trunk Exchange Closure:
GM(O) stressed upon closure of all trunk exchanges except at SSA/District H/quarters.
As per this plan following are the trunk exchanges to be closed as below:
Sl. SSA Trunk exchanges to be closed
1. ASL Durgapur
2. CAL Canning, Kakdwip, Basirhat, Bongaon & Arambag
3. KGP Contai, Ghatal
4. JPG Alipurduar, Banarhat
5. SRI Rampurhat
CGM pressed all SSA heads to act fast on Directory printing as the circle is already
fallen short of target date.
Finance & TR:
Different aspects of TR were reviewed. Revenue collection efficiency was found to be
low for Kharagpur, Raiganj & Gangtok. Realisation of revenue is also low for above SSAs.
CGM stressed upon improvement in this area. He also pressed to take stern action to reduce
the billing gap i.e. ( DELs-Nos. billed) to as low as 5%.
Insurance of Assets:
IFA pointed out that insurance could be done once all assets are handed over to BSNL
after revaluation of assets. BSNL is under process of whether to go for insurance to Insurance
companies or self insurance. Total cash-in-transit needs to be insured.
( S. K. Das )