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							                      MGT 350 – Study Guide for Optional Final Exam

   Final exam overview:
    The exam is a second-chance opportunity to replace one of your prior exam scores, or
      potentially, all of your quiz and exam scores.
    The exam will be very challenging.
    The exam will contain five multiple-choice questions from each chapter.
    All questions are based entirely on the information in the textbook.
    Only topics from the textbook sections listed below are covered on the exam.
    Some section headings contain subheadings; the topics below refer to entire sections,
      including subheadings. To illustrate, page numbers are provided for the topics from
      chapter 1. See the note at the end of this study guide for additional details.

Ch. 1 Innovation for Turbulent Times              Ch. 5 Planning and Goal Setting
The learning organization (pp. 25-27)             Organizational mission
Innovative technology in the workplace (pp.       Management by objectives
28-29)                                            Planning for high performance
Efficiency is everything (p. 31)                  Purpose of strategy
Behavioral sciences approach (pp. 33-36)          Competitive strategies

Ch. 2 The Environment and Corp. Culture           Ch. 6 Decision Making
Environmental uncertainty                         Classical model
Adapting to the environment                       Bounded rationality and satisficing
The internal environment: corporate culture       Start with brainstorming
Types of cultures                                 The Vroom-Jago model
Managing the high-performance culture
                                                  Ch. 7 Designing Adaptive Organizations
Ch. 3 The Global Environment                      Authority, responsibility, and delegation
Getting started internationally                   Centralization and decentralization
Social values                                     Team approach
International trade alliances                     Reengineering
Developing cultural intelligence                  Structure reflects the environment

Ch. 4 Ethics and Social Responsibility            Ch. 8 Change and Innovation
Justice approach                                  Entrepreneurship
Criteria for ethical decision making              Organization development
The manager                                       OD steps
The business case for ethics and social           Resistance to change
responsibility                                    Implementation tactics
Ch. 9 Human Resource and Diversity                    Expectancy theory
Federal legislation                                   Reinforcement tools
Selecting                                             Empowering people to meet higher needs
Interview
Performance evaluation errors                         Ch. 13 Communication
Current debates about affirmative action              The communication process
                                                      Communication channels
Ch. 10 Dynamics of Beh. in Organizations              Listening
Job satisfaction                                      The grapevine
Perceptual distortions                                Individual barriers
Personality traits
Type A and Type B behavior                            Ch. 14 Teamwork
Causes of work stress                                 Team characteristics
                                                      Team processes
Ch. 11 Leadership                                     Team cohesiveness
Matching leader style to the situation                Managing team conflict
Path-goal theory
Substitutes for leadership                            Ch. 15 Productivity through Quality Control
Power and influence                                   Organizational control focus
Enduring leadership approaches                        The changing philosophy of control
                                                      Total quality management
Ch. 12 Motivation                                     The balanced scorecard
Two-factor theory
Equity theory


Note on section headings and subheadings
The topics listed in this study guide refer to headings or subheadings in the textbook. The
textbook is divided into three levels of headings. For example, see textbook pages 25-27:

   Level 1 Heading: The Learning Organization
   (pg. 25, large red font in upper and lower-case letters)

   Level 2 Subheading: CHARACTERISTICS OF A LEARNING ORGANIZATION
   (pg. 26, light blue font; all upper-case letters)

   Level 3 Subheading: Team-based structure.
   (pg. 26, dark blue font ending in a period, upper and lower-case letters)

If the topic listed in this study guide is a level 1 heading, the corresponding exam question may
come from any of the material from that point in the textbook until the next level 1 heading
appears, including the material contained in all level 2 and level 3 subheadings. If the listed
section is a level 2 subheading, the exam question may come from any of the material from that
point in the textbook until the next level 2 subheading appears, including the material in all level
3 subheadings. If the listed section is a level 3 subheading, the exam question will come from the
material in that level 3 section.