1. Cover
AVAYA™ IP Office Product Matrix To the best of our knowledge, this document is based on
the most current information available. Although every
Revised - October 3, 2008 effort has been made to assure freedom from errors, Avaya
IP Office Release 4.2 Inc. is not responsible for the accuracy of all the
information contained in this document. Please check at
Frank Ocasio "support.avaya.com" for current IP Office documentation.
Joe Webb, Kirk Kirk
SMB - NAR - Pre-Sales Technical Support Group
Tab Contents:
• 1. COVER • 24. PORT & CABLE PIN OUTS
• 2. FEATURE LIST • 25. HANDSET CABLE LENGTHS
• 3. IP412 CONTROL UNIT • 26. IPO EXTENSION PORT MATRIX
• 4. IP500 CONTROL UNIT • 27. PROTOCOLS
• 5. IPO CONTROL UNIT COMPARISON • 28. BUTTON FEATURE LIST
• 6. EXPANSION MODULES • 29. SET BUTTON DISPLAY STATUS
• 7. IPO SUPPORTED SETS • 30. SHORT CODE FEATURES
• 8. Avaya one-X™ Mobile Client - New! • 31. SHORT CODE EXAMPLES
• 9. MODELS & ORDERING CODES • 32. SHORT CODE DEFAULTS
• 10. DISCONTINUED MODELS • 33. TAPI FUNCTIONS SUPPORTED
• 11. IPO LICENSE DESCRIPTIONS - New! • 34. IP OFFICE POWER DEMO KITS
• 12. APPLICATION PC REQUIREMENTS • 35. MERGEABLE LIST
• 13. WINDOWS OS SUPPORT • 36. IP OFFICE PORTS
• 14. VOICEMAIL FEATURE COMPARISON • 37. LOCALE CODES
• 15. VOICEMAIL PROMPTS • 38. RELEASE HISTORY
• 16. VOICEMAIL PRO ACTIONS • 39. TRAINING
• 17. PHONEMANAGER COMPARISON • 40. IP HARDPHONE POWER OPTIONS
• 18. CBC CCC COMPARISON • 41. 4.2 CD's & SOFTWARE BUILDS
• 19. PC WALLBOARD VARIABLES • 42. CONTROL UNIT UPGRADE PATH - New!
• 20. CCC V5 REPORTS • 43. IP OFFICE DevConnect APPLICATIONS
• 21. SYSTEM STATUS APPLICATION • 44. HP ProLiant Servers
• 22. TECHNICAL SPECIFICATIONS • 45. AVAYA Useful Links
• 23. UPS VA VALUES
Avaya and the Avaya Logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All other
trademarks identified by ® and ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other
trademarks are the property of their respective owners.
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 1
2. FEATURE LIST
IP Office 4.2 Feature List
Contact Center (Basic) Unified Messaging Security
• Automatic Call Distribution (ACD) • Voicemail to E-mail presentation • E911
• Call Queue management • Synchronization with IMAP4 client • PIN restricted terminals
• Direct Group Calling (DGC) (e.g. Outlook) • CLI call-back for Remote Access
• Group Call/pick up • Synchronized web browser access to • Integral Firewall
• Hunt Groups voice messages • Network Address Translation (NAT)
• Multiple Music-on-hold (4 sources) • E-mail reading (text-to-speech) • PAP/CHAP authentication protocols
• Record-a-call • Reply to E-mail Sender • Time profiles
• Data Tagging • Fax detection and routing • VPN support
• System Management Audit Trail
Contact Center (Advanced) Call Handling Networking
• Advanced Queue management • Account codes • Q.Sig Networking over T1/E1 & Q.Sig
• Call-back request capability • Automated Attendant Networking over IP to Avaya
• Interactive Voice Response (IVR) with • Busy lamp fields on DSS Communication Manager
third party databases • Call appearances • Uniform Dial Plan
• Management by exception (alarm on • Call back when free • VoiceMail Pro Networked Messaging
conditions) • Call forward / hold / pick up • Integral WAN port (X21/V35) - On
• Maximum number of supervisors: 21 • Call interrupt / intrusion / barge-in IP406, IP412 and optional on SOE
• Maximum number of agents: 75 • Call screening / waiting • Proactive remote monitoring via SNMP
• Licensed report viewers: 21 • Camp on • Frame Relay
• Recording Services • Coverage – stations or groups • VPN support - IPSec or L2TP
• Service Observing (silent monitoring) • Follow me • SIP trunking to low-cost Internet
• Standard & custom historic reports • Group paging Telephony Service Providers (ITSP)
• Softphone • Paging over IP phones • Small Community Network features
• Text-to-speech on IVR • Hands-Free Answer on Intercom such as Busy Lamp Field, Paging, Desk-
• Real-time screens (HFAI) to-desk calling, Calling/connected name
• Wallboards • Outcalling and number, Hold & Transfer,
• Crystal Reports format • PC-based phone management Centralized Voicemail VoiceMail Pro,
• Softconsole Internal Directory, Absent Text Message,
• Call Recording search and replay Anti-Tromboning
• VoIP telephony • Advanced Small Community
• …and more Networking licensing providing: Remote
Hot-Desking and Distributed Hunt
Groups
Mobility Telephones Supported** Interactive Voice Response (IVR)
• Headset support • 2400, 4400*, 5400 and 6400* series • Third-party databases
• E-mail reading digital telephones • TAPI WAV and TAPI 3.0 Media Service
• Outcalling • 3616, 3620, 3626, 3641, 3645 IP Provider for IVR capability
• Personal Numbering Wireless telephones • Text-to-speech
• Avaya 3810 Wireless Telephone • 3701, 3711 IP DECT telephones • Voice questionnaire forms for
support (North America only) • 3810 Wireless telephones structured interview (Campaign
• 802.11 (WiFi) IP Wireless handset • 4600 and 5600 series IP telephones Manager)
• IP Softphone support • Analog telephones Manager
• IP DECT support • T3 digital phones and IP telephones • TLS security, flexible password, and
• Mobile Twinning to mobile/cell phone *6402, 4400, 4424LD not supported audit trail
• VPN software on remote IP hard phone **Please check for full list of supported • User rights management (set up
• Telecommuter mode on Phone phones and regional availability centralized user restrictions for phones
Manager Pro • Backwards-compatible up to release
• Mobile Call Control Avaya one-XTM 2.1
Mobile Client for Small Business • Built-in validation and error-checking
• CSV import/export of users, groups,
directory, short codes and licenses
• IP Office alarms via SNMP and e-mail
Conferencing Data Functionality Messaging
• Conference call control via Phone • Bandwidth on demand • Automated Attendant
Manager • DHCP server • Languages for voice messaging
• Meet Me (Dial In) Conferencing • Built-in wireless capabilities (Small system: 21 - Including TTY
• On-demand Conferencing Office Edition) • Message waiting light
• Web-based conferencing for • Integral data router - RIP-2 • Personal Numbering
employees and invited participants • Integral Firewall • Text-to-speech
• Internet Access • Voice Recording – Automatic/On-
• LAN-to-LAN routing demand
• Multi-Link PPP • VoiceMail Pro Manager GUI
• Remote Access Server (RAS) • VoiceMail Pro Client Administration via
• 802.11 (WiFi) on Small Office Edition LAN/WAN
• RIP-2 • VoiceMail Pro Networked Messaging
• Personal Distribution Lists
• Visual Voice on large display phones
• Cascaded Outcalling
Page 2 bec548d5-0993-4190-be21-172f46a9bf4e.xls
3. IP412 Control Unit
IP412
FEATURES
IP Office Base Features and Options
en > enu.
· Chinese-Cantonese (zhh) · Chinese (Madarin): ch > en > enu.
• Danish · Danish (dan) · Danish · Danish: da > en.
• Dutch · Dutch (nld) · Dutch · Dutch: nl > en.
• English (UK) · English-UK (eng) · English (UK) · English UK: en.
• English (US) · English-US (enu) · English (US) · English US: enu > en.
• Finnish · Finnish (fin) · Finnish · Finnish: fi > en.
• French (Standard) · French (fra) · French (Standard) · French: fr > frc > en.
• French (Canadian) · French-Canadian (frc) · French (Canadian) · French Canadian: frc > fr > enu > en.
• German · German (deu) · German · German: de > en.
• Greek · Greek · Greek: el > en.
• Hungarian · Hungarian · Hungarian: hu > en.
• Italian · Italian (ita) · Italian · Italian: it > en.
• Korean · Korean (kor) · Korean · Korean: ko > en.
• Norwegian · Norwegian (nor) · Norwegian · Norwegian: no > en.
• Polish · Polish · Polish: pl > en.
• Portuguese (Standard) · Portuguese (ptg) · Portuguese (Standard) · Portuguese: pt > ptb > en.
• Portuguese (Brazilian) · Portuguese-Brazilian (ptb) · Portuguese (Brazilian) · Brazilian Portuguese: ptb > pt > en.
• Russian · Russian (rus) · Russian · Russian: ru > en.
• Spanish · Spanish (esp) · Spanish · Spanish: es > eso > en.
· Spanish (Latin) · Latin Spanish: eso > es > enu > en.
· Spanish-Mexico (esm)
· Spanish-Argentina (ess)
• Swedish · Swedish (sve) · Swedish · Swedish: sv > en.
• TTY (Teletype (Textphone)[1] · TTY
• Turkey · Turkey[2]: trk > tr > enu > en.
Notes;
1- TTY (Teletype (Textphone)) is included in the list of installable languages even though it is not a language. TTY is a
text-based system that is used to provide service to users with impaired hearing or vision. For more information, see
Support for Callers with Impaired Hearing:Overview
2- Turkish prompts are not provided or installed but the Turkish locale is recognized. English (US) prompts are used if
installed, otherwise English (UK). Fallback route added as part of Voicemail Pro 4.2.
Page 86 bec548d5-0993-4190-be21-172f46a9bf4e.xls
15. VOICEMAIL PROMPTS
IP Office Voicemail Prompt Comparisons
of the group.
Depending on the users button type, indication is given for when the group
has alerting calls and queued calls (queued in this case is defined as more
calls waiting than there are available group members).
In IP Office 4.0 the definition of queued calls has changed to include ringing
calls. However for operation of the Group button, ringing calls are still
regarded as different from other queued calls.
For pre-4.0 IP Office pressing the button displayed information about the
longest waiting call in the queue and options to answer, drop or ignore the
call. For IP Office 4.0 and higher the button has been changed to just
answer the longest waiting call.
Park Call Monitors the status of an IP Office system park slot. The user can use the √ √ √ √ √ X √ √ Advanced -> Park slot number Park √ √ X X √ √ X √√√√ X X X √√√√√ X X √√√√ X √√√√√√√ X √√ X X √√√√√√√ X X X X X
button to park a call into that slot and to also retrieve a call parked in that Call -> Park
slot including calls parked by other users. Call
Park buttons with indication will indicate when the park slot is in use.
Similarly the Park buttons within the Phone Manager and SoftConsole
applications can be used to park, retrieve and indicate parked calls.
User Monitors whether another user's phone is idle or in use. The Telephone √ √ √ √ √ √ √ √ User User name enclosed in "double- .
button can be used to make calls to the user or pickup their longest waiting
call when ringing. On buttons with a text label, the user name is shown.
· User buttons are supported in a Small Community Network. However the
range of functions available when pressing such a button is reduced in
comparison to a user button for a user on the same IP Office system.
· For IP Office 4.2+ the following changes have been made to the indication
of user status via BLF (busy lamp field) indicators such as a User button:
· The status shown for a logged out user without mobile twinning will
depend on whether they have Forward Unconditional enabled. If they have
Forward Unconditional enabled the user is shown as idle. If they do not
have Forward Unconditional enabled they will show as if on DND.
· The status shown for a logged out user with mobile twinning will be as
follows:
· If there are any calls alerting or in progress through the IP Office to the
twinned destination, the user status is shown as alerting or in-use as
appropriate. This includes the user showing as busy/in-use if they have
such a call on hold and they have Busy on Held enabled.
·If the user enables DND through Mobile Call Control or one-X Mobile
client, their status will show as DND.
Actions Appearance
Appearance Creates a call appearance button. This can be used to answer and make √ √ √ √ √ √ √ √ Appearance -> Optional text label. a=. X √ X √ √ √ X X X X X X X √√√√√√√√√√√√√√√√√√√√√√√√√√√√√√√√ X X X X X
calls. Users with multiple call appearance buttons can handle multiple calls. Appearance
For full details refer to the IP Office Key & Lamp Manual.
Call appearance functions, assigned to buttons that do not have status
lamps or icons, are automatically disabled until the user logs on at a phone
with suitable buttons.
For IP Office 3.2+, appearance buttons can be set with a ring delay if
required or to not ring. This does not affect the visual alerting displayed
next to the button. The delay uses the user's Ring Delay setting (User |
Telephony | Multi-line Options) settings.
Note that on 4620, 4621, 4625 and 5621 phones, buttons set to call
appearance can occupy the full screen width, using the button on either side
of the display line for operation and adjusting the numbering of all other
buttons accordingly. The appearance buttons can be changed to half-width
mode from the phone by pressing Options -> Application Options ->
Bridged Call Appearance Width.
Creates an appearance button that follows the state of another user's call √ √ √ √ √ √ √ √ Appearance -> User name and call appearance .
appearance button programmed. Bridged appearance functions, assigned
to buttons that do not have status lamps or icons, are automatically
disabled until the user logs on at a phone with suitable buttons.
For IP Office 3.2+, appearance buttons can be set with a ring delay if
required or to not ring. This does not affect the visual alerting displayed
next to the button. The delay uses the user's Ring Delay setting (User |
Telephony).
Note that on 4620, 4621, 4625 and 5621 phones, buttons set to call
appearance can occupy the full screen width, using the button on either side
of the display line for operation and adjusting the numbering of all other
buttons accordingly. The appearance buttons can be changed to half-width
mode from the phone by pressing Options -> Application Options -> Call
Appearance Width.
Coverage Creates a button that alerts when a call to the specified covered user is √ √ √ √ √ √ √ √ Appearance -> User name. .
coverage appearance button can be used to answer that call. For full details Appearance
refer to the IP Office Key & Lamp Manual.
The call coverage appearance button user must also have at least one call
appearance button programmed. The covered user does not need to be
using call appearance buttons. Coverage appearance functions, assigned to
buttons that do not have status lamps or icons, are
automatically disabled until the user logs on at a phone with suitable
buttons.
For IP Office 3.2+, appearance buttons can be set with a ring delay if
required or to not ring. This does not affect the visual alerting displayed
next to the button. The delay uses the user's Ring Delay setting (User |
Telephony | Multi-line Options) settings.
Note that on 4620, 4621, 4625 and 5621 phones, buttons set to call
appearance can occupy the full screen width, using the button on either side
of the display line for operation and adjusting the numbering of all other
buttons accordingly. The appearance buttons can be changed to half-width
Line √ √ √ √ √ √ √ √ Appearance -> Line ID number. .
Appearance
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28. Button Feature List
IPO Core Release IP Office Phone Support
Status Ind
T3 Status
Toggles
Admin
Compact
Compact
Comfort
User
Button Default
Classic
Classic
Ind
3.0DT
`
T3 IP
T3 IP
20DS
Action Action Data
20DT
20CC
1603
1608
1616
2010
2030
2050
2402
2410
2420
3616
3620
3626
3701
3711
3810
4406
4412
4424
4601
4602
4606
4610
4612
4620
4621
4624
5402
5410
5420
5601
5602
5610
5620
5621
6408
6416
6424
9040
POT
2.1
3.0
3.1
3.2
4.0
4.1
4.2
Feature Label
T3
T3
T3
Line Creates an line appearance button linked to the activity of a specified line √ √ √ √ √ √ √ √ Appearance -> Line ID number. .
calls on that line. For full details refer to the IP Office Key Appearance
& Lamp Manual.
The line appearance button user must also have at least one call
appearance button programmed before line appearance
buttons can be programmed.
Line appearance functions, assigned to buttons that do not have status
lamps or icons, are automatically disabled until the user logs in at a phone
with suitable buttons.
For IP Office 3.2+, appearance buttons can be set with a ring delay if
required or to not ring. This does not affect the visual alerting displayed
next to the button. The delay uses the user's Ring Delay setting (User |
Telephony). For IP Office 4.2+, line appearances are supported on T3 and
T3 IP phones. These phones do not require (or support)
call appearance buttons in order to use line appearances
Note that on 4620, 4621, 4625 and 5621 phones, buttons set to call
appearance can occupy the full screen width, using the button on either side
of the display line for operation and adjusting the numbering of all other
buttons accordingly. The appearance buttons can be changed to half-width
mode from the phone by pressing Options -> Application Options ->
Call Appearance Width.
Actions: Emulation
Abbreviated This function allows quick dialing of a stored number. √ √ √ √ √ √ √ √ Emulation -> Telephone number or partial AD X X √ √ √ √ X √√√√ X X X √√√√√ X X √√√√ X X √√√√√√ X √√ X X √√√√√√√ √ √ √ √ √
Dial Abbreviated number
Dial • Full Number
The number is dialled.
• Partial Number
The partial number is dialled and
the user can then complete dialing
the full number.
Abbreviated Not supported. Provided for CTI emulation only . Allows a user to enter a √ √ √ √ √ √ √ √ Emulation -> None Pause X X X X X X √√√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Dial Pause pause character when programming an abbreviated dial. Abbreviated
Dial Pause
Abbreviated Allows a user to program abbreviated dialing numbers against other √ √ √ √ √ √ √ √ Emulation -> None Prog X X √ X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X
Dial Program programmable buttons. This function cannot be used to overwrite call Abbreviated
appearance buttons. Dial Program
Abbreviated Not supported. Provided for CTI emulation only . Allows a user to enter a √ √ √ √ √ √ √ √ Emulation -> None Stop X X X √ √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Dial Stop stop character when programming an abbreviated dial. Abbreviated
Dial Stop
Account Code Enter an account code for a call. This button can be used before dialing a √ √ √ √ √ √ √ √ Emulation -> Optional. If an code is set it must Acct X X √ √ X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ √ √ √ √ √
Entry number or during a call. Account Code match an account code set in the
Entry account codes list. If no account
code is set, the phone display will
request entry of a valid code. This
option is not supported on XX02
phones.
ACD Agent Not supported. Provided for CTI emulation only. √ √ √ √ √ √ √ √ Emulation -> None Stats X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Statistics ACD Agent
Statistics
ACD Stroke Not supported. Provided for CTI emulation only. √ √ √ √ √ √ √ √ Emulation -> None Count X X √ X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Count ACD Stroke
Count
AD Special Not supported. Provided for CTI emulation only. Allows a user to enter a √ √ √ √ √ √ √ √ Emulation -> None Mark X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Function Mark mark character when programming abbreviated dial. AD Special
Function Mark
AD Special Not supported. Provided for CTI emulation only. Allows a user to enter a √ √ √ √ √ √ √ √ Emulation -> None Wait X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Function Wait Wait for Dial Tone character when programming an abbreviated dial. AD Special
Function Wait
AD Special Not supported. Provided for CTI emulation only. Allows a user to enter a √ √ √ √ √ √ √ √ Emulation -> None Sfunc X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Functions special character (mark, pause suppress, wait) AD Special
when entering an abbreviated dial. Functions
AD Suppress Suppresses the display of dialed digits on the telephone display. Dialed √ √ √ √ √ √ √ √ Emulation -> None Spres √ √ X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
digits are replaced with an s character. AD Suppress
Automatic Sets a ringback on the extension being called. When the target extension √ √ √ √ √ √ √ √ Emulation -> None AutCB X √ √ X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Callback ends its current call, the ringback user is rung (for their set No Answer Automatic
Time/Allocated Answer Interval) and if they answer, a new call is made to Callback
the target extension.
Ringback can be cleared using the Cancel Ring Back When Free function.
Automatic Call an extension and have the call answered on speaker phone. Handsfree √ √ √ √ √ √ √ √ Emulation -> User number or name. For IP Office Iauto X X √ X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ √ √ √ √ √
Intercom auto-answer must be supported by the called extension. If the extension is Automatic 4.0+ this field can be left blank for
not free when called, the call is presented as a normal call on a call Intercom number entry when pressed
appearance button if available
Call Switches forward unconditional on and sets the forward number to the √ √ √ √ √ √ √ √ Emulation -> Telephone number or blank for CFrwd √ √ X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Forwarding All number specified or prompts the user to enter a number if none is Call Forwarding entry when pressed.
specified. All • If blank, the phone displays the
user's current forward number and
allows it to be changed if required.
This option is not supported on
XX02 phone models. Also, if blank,
IP Office 4.0+ user's with a login
code will be prompted to enter that
code to use this function.
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 143
28. Button Feature List
IPO Core Release IP Office Phone Support
Status Ind
T3 Status
Toggles
Admin
Compact
Compact
Comfort
User
Button Default
Classic
Classic
Ind
3.0DT
`
T3 IP
T3 IP
20DS
Action Action Data
20DT
20CC
1603
1608
1616
2010
2030
2050
2402
2410
2420
3616
3620
3626
3701
3711
3810
4406
4412
4424
4601
4602
4606
4610
4612
4620
4621
4624
5402
5410
5420
5601
5602
5610
5620
5621
6408
6416
6424
9040
POT
2.1
3.0
3.1
3.2
4.0
4.1
4.2
Feature Label
T3
T3
T3
Call Park Allows the user to park and unpark calls. The button can be used in two √ √ √ √ √ √ √ √ Emulation -> Optional. Either blank or a specific CPark √ √ √ X √ √ X √√√√ X X X √√√√√ X X √√√√ X X √√√√√√ X √√ X X √√√√√√√ X X X X X
ways, either associated with a specified park slot Call Park park slot number
number or unspecified.
· When associated with a specific park slot number, the button will park and
unpark calls from that park slot and
indicate when a call is parked in that park slot.
· When not associated with a specific park slot number, the button will park
calls by assigning them a park slot
number based on the users extension number. For example, for extension
XXX, the first parked call is assigned to
park slot XXX0, the next to XXX1 and so on up to XXX9. The button will
indicate when there are parked calls in any
of those slots.
· With a call connected, pressing the button will park that call using a park
slot number assigned by the system
based on the extension number.
· With no call connected, pressing the button will display details of any calls
parked by the extension and allow
Call Park To their retrieval. to park their current call against another user's extension.
Allows the user √ √ √ √ √ √ √ √ Emulation -> User number. For IP Office 4.0+ this Rpark X X √ √ √ √ X √√√√ X X X √√√√√ X X √√√√ X X √√√√√√ X √√ X X √√√√√√√ X X X X X
Other The parked call indication on that extension is Call Park to field can be left blank for number ("Park" in Pre- Pre-
Extension then activated according to the telephone type. Other Extension entry when pressed. pre-4.0 IP 4.0 4.0
If the target extension has a Call Park button with no specific park slot Office)
√ √
number, the parked call will be indicated by that
4.0+ 4.0+
button and can be unparked from the list of parked calls shown when that
button is pressed.
· Pre-IP Office 4.0
The park slot number assigned to the parked call is based on the number of
the extension against which the call is
being parked. For example, calls parked against extension 203 are assigned
park slot ID 2030, 2031 and so on up to
2039 depending on the number of calls parked.
· IP Office 4.0+
The park slot number assigned to the parked call is based on the number of
the extension parking the call. For
example, calls parked by extension 201 are assigned the park slot ID 2010,
2011 and so on up to 2019 depending on
Call Pickup Answer an alerting parked.
the number of calls call on the system. √ √ √ √ √ √ √ √ Emulation -> None CpkUp X X √ √ X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ √ √ √ √ √
Call Pickup
Cancel Leave Not supported. Provided for CTI emulation only. √ √ √ √ √ √ √ √ Emulation -> None CnLWC X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Word Calling Cancel Leave
Word Calling
Consult Not supported. Provided for CTI emulation only. √ √ √ √ √ √ √ √ Emulation -> None Cnslt X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Consult
Dial Intercom Call an extension and have the call automatically answered on speaker √ √ √ √ √ √ √ √ Emulation -> User number or name or blank for Idial X X √ X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ √ √ √ √ √
phone if the extension is free. The extension Dial Intercom number entry when pressed.
called must support a handsfree speaker.
If the extension is not free when called, the call is presented as a normal
call on a call appearance button if available.
Directed Call Pickup a call ringing at a specific extension or hunt group. √ √ √ √ √ √ √ √ Emulation -> User number or name or group DpkU X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Pickup Directed Pickup number or name or blank for
number entry when pressed.User
number or name or group number
or name or blank for number entry
when pressed.
Directory Provides access to telephone numbers by name. Users are first able to √ √ √ √ √ √ √ √ Emulation -> None Dir X X √ X √ √ √ X √√√√ X X X √√√√√ X X √√√√ X X √√√√√√ X √√ X X √√√√√√√ √ √ √ √ √
select from Index (internal user names), Group Directory
(internal group names) or Extrn (system directory names). Once they have
selected a category, dialing on the dial pad
letter keys is used to display matching names, with controls for scrolling
through the matching names and for calling the
currently displayed name.
The method of name matching is controlled by the Dial by Name setting in
the IP Office configuration:
· With Dial by Name on
Matching is done against all the dial keys pressed. For example, dialing 527
matches names starting with JAS (for
example "Jason") and KAR (for example "Karl"). Only the first 50 matches
are displayed.
· With Dial by Name off
Matching is done against the first letter only. For example pressing 5
displays names beginning with J. Press 5
again displays names beginning with K. Only the first 50 matches are
Drop displayed is supported on phones which do not have a permanent Drop
This action √ √ √ √ √ √ √ √ Emulation -> None Drop X X √ X X X X √√√√ X X X √√√√√ X X √√√√ X √ √√√√√ X √√ X X √√√√√√√ X X X X X
button. Drop
· For a currently connected call, pressing Drop disconnects the call. When
drop is used to end a call, silence is
returned to the user rather than dial tone. This is intended operation,
reflecting that Drop is mainly intended for
use by call center headset users.
· If the user has no currently connected call, pressing Drop will redirect a
ringing call using the user's Forward on
No Answer setting if set or otherwise to voicemail if available.
· For a conference call, on phones with a suitable display, Drop can be used
to display the conference parties and
Group Paging Makes a paging call to an from the or group specified. If no number is
select which party to drop extension conference.
√ √ √ √ √ √ √ √ Emulation -> User number or name or group GrpPg X X √ √ X √ √ X √√√√ X X √√√√√√ X X √√√√ X √ √√√√√ X √√ X X √√√√√√√ √ √ √ √ √
specified, this can be dialed after pressing the Group Paging number or name. For IP Office 4.0+
button. The target extension or group members must be free and must this field can be left blank for
support hands-free auto-answer in order to hear number entry when pressed
the page.
On Avaya phones with a CONFERENCE button, a paged user can convert the
page call into a normal call by pressing that
button.
Headset This function is intend for use with Avaya phones that have separate √ √ √ √ √ √ √ √ Miscellaneous - None HdSet √ √ √ X X X X X X X X X X X X X X X X X X X X √√√ X X √ X √ X X √ X X X X X X X X X X X X √ √ √ √ √
Toggle handset and headset sockets but do not provide a > Headset
dedicated Headset button, for example older style 4400 and 4600 series Toggle
phones. On phones without a headset socket or
with a dedicated Headset button this control will have no effect.
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 144
28. Button Feature List
IPO Core Release IP Office Phone Support
Status Ind
T3 Status
Toggles
Admin
Compact
Compact
Comfort
User
Button Default
Classic
Classic
Ind
3.0DT
`
T3 IP
T3 IP
20DS
Action Action Data
20DT
20CC
1603
1608
1616
2010
2030
2050
2402
2410
2420
3616
3620
3626
3701
3711
3810
4406
4412
4424
4601
4602
4606
4610
4612
4620
4621
4624
5402
5410
5420
5601
5602
5610
5620
5621
6408
6416
6424
9040
POT
2.1
3.0
3.1
3.2
4.0
4.1
4.2
Feature Label
T3
T3
T3
Inspect Not supported. Provided for CTI emulation only. Allows users on display √ √ √ √ √ √ √ √ Emulation -> None Inspt X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √ √√√√√√√√ X X √√√√√√√ X X X X X
phones to determine the identification of held Inspect
calls. Allows users on an active call to display the identification of incoming
calls.
Internal Auto- This function is also know as hands-free auto-answer. Sets the user's √ √ √ √ √ √ √ √ Emulation -> Optional· If left blank this function HfAns √ √ √ √ X √ √ X √√√√ X X √√√√√√ X X √√√√ X √ √√√√√ X √√ X X √√√√√√√ √ √ √ √ √
Answer extension to automatically connect internal calls Internal Auto- acts as described above for internal
after a single ring. This function should only be used on phones that Answer auto-answer.
support hands-free operation. · IP Office 4.1+ supports the entry
of FF as the Action Data. In that
case the button will enable/disable
headset
force feed operation for external
calls. In this mode, when headset
mode is selected but the phone is
idle, an
incoming external call will cause a
single tone and then be
automatically connected. This
operation is only
supported on Avaya phones with a
fixed HEADSET button. Ring delay is
applied if set on the call or line
appearance button receiving the call
before the call is auto-connected.
Leave Word Not supported. Provided for CTI emulation only. Leaves a message for the √ √ √ √ √ √ √ √ Emulation -> None LWC X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √ √√√√√√√√ X X √√√√√√√ X X X X X
Calling user associated with the last number dialed to Leave Word
call the originator. Calling
Manual Not supported. Provided for CTI emulation only. √ √ √ √ √ √ √ √ Emulation -> None Excl X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √ √√√√√√√√ X X √√√√√√√ X X X X X
Exclude Manual Exclude
Priority Calling Not supported. Provided for CTI emulation only. √ √ √ √ √ √ √ √ Emulation -> None Pcall X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √ √√√√√√√√ X X √√√√√√√ X X X X X
Priority Calling.
Ringer Off Switches the phone's call alerting ring on/off. √ √ √ √ √ √ √ √ Emulation -> None RngOf √ √ √ X √ √ X √√√√ X X √√√√√√ X X √√√√ X √ √√√√√√√√ X X √√√√√√√ X X X X X
Ringer Off
Self- full details. From IP Office 3.0+, Appearance can no longer be used to √ √ √ √ √ √ √ √ Emulation -> If no value is set, the button allows Admin X X √ √ √ √ X √√√√ X X X √√√√√ X X √√√√ X X √√√√√ X √√ X X √√√√√√√ √ √ √ √ √
Administer create call appearance buttons. Similarly, Self- user programming of the following
existing call appearance button cannot be overwritten using any of the Administer. emulation actions: (See note 1
other Admin button functions. below)
· For IP Office 4.0+ user's with a log in code will be prompted to enter that If 1 is entered as the telephone
code when they use this button number, allows user programming
action. of the following IP Office functions:
· For IP Office 4.2+, T3 phone users can access a similar set of functions for (See note 2 below)
button programming, see T3 If 2 is entered, the button can be
Phone Self-Administration . used for viewing details of the IP
· On 4412D+, 4424D+, 4612IP, 4624IP, 6408D, 6416D, 6424D phones: Office control unit type and its
· Admin can be permanently accessed via Menu , , , Admin. See Using a software version. If the user also
Menu Key . has their System Phone setting
· Admin1 can be permanently accessed via Menu , Menu , , ProgA, , , DSS. (User |Telephony) enabled, they
can also use the button to manually
set the IP Office system's date and
time. If the user has a Login Code
set then that is requested. This
option is available in the IP Office
4.1+.
Send All Calls Sets the user's extension into 'Do Not Disturb' mode. Callers, other than √ √ √ √ √ √ √ √ Emulation -> None SAC √ √ √ √ X √ √ X √√√√ X X √√√√√√ X X √√√√ X √ √√√√√√√√ X X √√√√√√√ √ √ √ √ √
those on the user's do not disturb exception list, receive busy or are Send All Call
diverted to the users voicemail mailbox.
Note that with a call already connected and other calls already alerting,
enabling Do Not Disturb will not affect those calls already existing.
When on, most Avaya phones display an N on the display. This function
and the Do Not Disturb On function work in parallel, ie. setting one sets the
other.
Stored Not supported. Provided for CTI emulation only. √ √ √ √ √ √ √ √ Emulation -> None BtnVu X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √ √√√√√√√√ X X √√√√√√√ X X X X X
Number View Allows a user to view the contents of any programmed feature button. Stored Number
View
Time of Day Displays the time and date on the user's telephone. This function is ignored √ √ √ √ √ √ √ √ Emulation -> None TmDay √ √ √ X √ √ X √√√√ X X X √√√√√ X X √√√√ X X √√√√√ X √√ X X √√√√√√√ X X X X X
on those Avaya IP Office phones that display Time of Day
the date/time by default.
Timer Starts a timer running on the display of the user's extension. The timer √ √ √ √ √ √ √ √ Emulation -> None Timer √ √ √ X X X X √√√√ X X X √√√√√ X X √√√√ X X √√√√√ X √√ X X √√√√√√√ X X X X X
disappears when the user end a call. Note: This function is ignored on those Timer
Avaya IP Office phones that display a call timer by default.
Twinning This action can be used by user's setup for mobile twinning. Mobile X X X X √ √ √ √ Emulation -> None Twinnin √ √ √ √ √ √ X X X X X X X X √√√√√ X X √√√√ X X √√√√√ X √√ X X √√√√√√√ √ √ √ √ √
twinning requires entry of a Mobility Features license Twinning g
and a twinning destination number in to the IP Office configuration. This
action is not used for internal twinning.
The button allows the user to set and change the destination for their
twinned calls. It can also be used to switch mobile
twinning on/off and indicates the status of that setting.
In addition, when a call has been routed from the IP Office to the twinned
destination, the twinning button can be used to
retrieve the call at the twinned user's primary extension.
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 145
28. Button Feature List
IPO Core Release IP Office Phone Support
Status Ind
T3 Status
Toggles
Admin
Compact
Compact
Comfort
User
Button Default
Classic
Classic
Ind
3.0DT
`
T3 IP
T3 IP
20DS
Action Action Data
20DT
20CC
1603
1608
1616
2010
2030
2050
2402
2410
2420
3616
3620
3626
3701
3711
3810
4406
4412
4424
4601
4602
4606
4610
4612
4620
4621
4624
5402
5410
5420
5601
5602
5610
5620
5621
6408
6416
6424
9040
POT
2.1
3.0
3.1
3.2
4.0
4.1
4.2
Feature Label
T3
T3
T3
Visual Voice This action provides the user with a display menu for access to their X X X X X √ √ √ Emulation -> None Voice X X X √ √ √ X X X X X X X X √√ X X X X X X √√√ X X X √ X √√ X X √√ X X √√√ X X X √ X √ √ √ √
mailbox. It can be used with Voicemail Pro (Intuity Visual Voice
and IP Office modes) and Embedded Voicemail. The menu provide the user
with options to listening to messages, leaving
messages and managing the mailbox.
If pressed when a call is connected, the button allows entry of an extension
number for direct to voicemail transfer of the
connected call.
On phones that have a display but do not support full visual voice operation
as indicated below, use of the button for user
mailbox access using voice prompts and for direct to voicemail transfer
during a call is supported (does not include T3
and T3 IP phones).
For IP Office 4.2+, access to Visual Voice on supported phones can be
triggered by the phone's MESSAGES button
rather than requiring a separate Visual Voice programmable button. This is
done using the System | Voicemail option
Actions: Messages
Advanced button goes to Visual Voice.
Acquire Call This function can be used with or without a specified user target. √ √ √ √ √ √ √ √ Advanced -> User number or blank for last call Acquire X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
• If the specified target has alerting calls, the function will connect to the Call -> Acquire transferred.
longest waiting call. Call
• If the specified target has no alerting calls but does have a connected call,
the function will take over the connected call, disconnecting the original
user. This usage is subject to the Can Intrude setting of the Call Steal user
and the Cannot Be Intruded setting of the target. The
feature is independent the intrude settings of the third party to the call.
• If no target is specified, the function attempts to reclaim the users last
transferred call if it has not been answered or has been answered by
voicemail.
Break Out This feature is usable within an IP Office Small Community Network. It X X X X X √ √ √ Advanced -> Optional. The system name or IP BkOut X X X X √ √ X X X X X X X √√√√√√ X X √√√√ X √ X √ X √√ X √√√ X X √√√ X X X X √ √ √ √ √
allows a user on one system in the network to specify that the following Dial -> Break address of the required IP Office
dialing be processed by another IP Office system on the network as if the Out system can be specified. If no
user dialed it locally on that other system. system name or IP address is set,
On phones with a multi-line display, if the target IP Office system is not on display phones a list of systems
specified in the button settings, a menu of the available systems in the within the Small Community
network is displayed from which a selection can be made. Network is
displayed when the button is
pressed.
Busy Provide busy signal to the user. √ √ √ √ √ √ √ √ Advanced -> None Busy X X X √ √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Busy -> Busy
Busy On Held When on, busy on held returns busy to new calls while the user has an √ √ √ √ √ √ √ √ Advanced -> 1 for on, 0 for off BusyH X X X √ √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
existing call on hold. Busy -> Busy
While this feature can be used by users with appearance keys, it is not on Held
recommended as this overrides the basic call handling intent of appearance
keys.
Call Intrude Intrudes on the existing call of the specified target extension. All call √ √ √ √ √ √ √ √ Advanced -> User number Intru X X X √ √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
parties are put into a conference and can talk. Use Call -> Call
of this feature is subject to the Can Intrude status of the intruder and the Intrude
Cannot be Intruded status of the other call
parties.
If the target is idle, the function is changed to a normal call.
Call List This function is only supported for T3 phones. It provides access to a list of √ √ √ √ √ √ √ √ Advanced -> None LIST X X √ X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X √ √ √ √ √
received calls. Call -> Call List
Call Listen This feature allows a user to monitor another conversation without being √ √ √ √ √ √ √ √ Advanced -> User number Listn X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
heard. It requires the user being monitored to be a member of the group Call -> Call
set as the button user's Monitor Group (User | Telephony) in the IP Listen
Office configuration. The use of call listen is also controlled by the Can
Intrude setting of the user and the Cannot Be Intruded settings of the
target. It is not affected by the settings of the third party to the
call if they are internal.
• Warning: The use of monitoring may be subject to local and national
restrictions. This feature should only be used in compliance with those
restrictions.
• Note: On pre-4.0 IP Office systems, IP phone extensions can be used to
monitor but cannot be monitored
Call Pickup Pick up the first available ringing call on the system. √ √ √ √ √ √ √ √ Advanced -> None PickA X X √ X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ √ √ √ √ √
Any Call -> Call
Pickup Any
Call Pickup Pick up a call ringing any hunt group of which the user is a member. √ √ √ √ √ √ √ √ Advanced -> None PickG X X √ X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ √ √ √ √ √
Group Call -> Call
Pickup Group
Call Pickup This feature can be used to pick up any call to an extension that is a √ √ √ √ √ √ √ √ Advanced -> Group number or name PickM X X √ X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ √ √ √ √ √
Members member of the hunt group specified. The incoming call can be as a result Call -> Call
of a DID call to that extension, an internal call to that extension, an Pickup
internal or external call to the Hunt Group or a call to a phone from another Members
hunt group.
Note that this function will not work for calls to a hunt group member who
currently has their membership disabled.
Call Queue Transfer the call to the target extension if free or busy. If busy the call is √ √ √ √ √ √ √ √ Advanced -> User number Queue X X X X √ √ X √√√√ X X X √√√√√ X X √√√√ X √√√√√√√ X √√ X X √√√√√√√ X X X X X
queued to wait for the phone to become free. Call -> Call
This is similar to transfer except it allows you to transfer calls to a busy Queue
phone.
Call Record This feature allows you to record a conversation and requires Voicemail Pro √ √ √ √ √ √ √ √ Advanced -> None Recor X X √ X X √ √ X √√√√ X X X √√√√√ X X √√√√ X √√√√√√√ X √√ X X √√√√√√√ X X X X X
to be installed. An advice of recording Call -> Call
warning will be given if configured on the voicemail system. The recording Record
is placed in the mailbox specified by the
user's Manual Recording Mailbox setting. Call recording also requires
available conference resources similar to a three party
conference.
Call Waiting Switches call waiting off for the user. This button function is obsolete, the √ √ √ √ √ √ √ √ Advanced -> None CWOff X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Off Call Waiting On button function toggles on/off and indicates current status. Call -> Call
Waiting Off
Call Waiting Enables call waiting on the user's extension. When the user is on a call and √ √ √ √ √ √ √ √ Advanced -> None CWOn √ √ X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
On another call arrives, they will hear a call waiting tone. Note: Call waiting for Call -> Call
personal calls does not operate for user's with call appearance buttons. Waiting On
Hunt group call waiting is supported.
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 146
28. Button Feature List
IPO Core Release IP Office Phone Support
Status Ind
T3 Status
Toggles
Admin
Compact
Compact
Comfort
User
Button Default
Classic
Classic
Ind
3.0DT
`
T3 IP
T3 IP
20DS
Action Action Data
20DT
20CC
1603
1608
1616
2010
2030
2050
2402
2410
2420
3616
3620
3626
3701
3711
3810
4406
4412
4424
4601
4602
4606
4610
4612
4620
4621
4624
5402
5410
5420
5601
5602
5610
5620
5621
6408
6416
6424
9040
POT
2.1
3.0
3.1
3.2
4.0
4.1
4.2
Feature Label
T3
T3
T3
Call Waiting Disables call waiting, if on, for the duration of the extension's next call. √ √ √ √ √ √ √ √ Advanced -> None CWSus X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Suspend Call -> Call
Waiting
Suspend
Cancel All Cancels forward unconditional, forward on busy, forward on no answer, √ √ √ √ √ √ √ √ Advanced -> None FwdOf X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Forwarding follow me and do not disturb if any of those are active on the user's Call -> Cancel
extension. All Forwarding
Cancel Ring Cancels any existing ringback set by the user, see Ring Back When Free . √ √ √ √ √ √ √ √ Advanced -> None RBak- X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Back When Note the Ring Back When Free buttons Miscellaneous -
Free provide both status indication of when set and toggle to cancel or set > Cancel Ring
ringback when free. Back When
Free
Channel For Avaya use only. √ √ √ √ √ √ √ √ Advanced -> Channel ChMon X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Monitor Call -> Channel
Monitor
Clear Call This feature can be used to end the last call put on hold. This can be used √ √ √ √ √ √ √ √ Advanced -> None Clear X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
in scenarios where a first call is already on hold and simply ending the Call -> Clear
second call will cause an unsupervised transfer of the first call. Call
Clear CW End the user's current call and answer any call waiting. Requires the user to √ √ √ √ √ √ √ √ Advanced -> None ClrCW X X X X √ √ X √√√√ X X X √√√√√ X X √√√√ X √√√√√√√ X √√ X X √√√√√√√ X X X X X
also have call waiting indication on. This function does not work for users Call ->Clear
with multiple call appearance buttons. CW
Clear Hunt Changes the specified hunt group from 'Night Service' mode to 'In Service' √ √ √ √ √ √ √ √ Advanced -> Group number · IP Office 4.0+: If HGNS- X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Group Night mode. Call -> Clear left blank, the button will affect all
Service This button function is obsolete. The Set Hunt Group Night Service function Hunt Group hunt groups of which the user is a
can be used to toggle a group in/out of service and provides lamp status Night Service member.
indication.
Note: If the hunt group has been placed into night service mode by an
associated time profile, this function cannot override that night service
mode.
Clear Hunt Changes the specified hunt groups status from 'Out of Service' mode to 'In √ √ √ √ √ √ √ √ Advanced -> Group number HGOS- X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Group Out Of Service' mode. Call -> Clear
Service This button function is obsolete. The Set Hunt Group Out Of Service Hunt Group Out
function can be used to toggle a group in/out of service and provides lamp of Service
status indication.
Clear Quota Quotas can be assigned to IP Office on outgoing calls to data services such √ √ √ √ √ √ √ √ Advanced -> Service name" or "" (all services) Quota X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
as internet connections. The quota defines the number of minutes available Call -> Clear
for the service within a time frame set within the service, for example each Quota
day, each week or each month.
The Clear Quota function can be used to reset the quota for a specific IP
Office service or for all IP Office services.
Conference Places all the calls the user has on hold into a conference with the user. √ √ √ √ √ √ √ √ Advanced -> None Conf+ X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Add Call ->
Conference Add
Conference This feature allows a user to join a specific numbered conference. By √ √ √ √ √ √ √ √ Advanced -> Conference number. This can be an CnfMM X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Meet Me default, ad hoc conferences are assigned numbers Call -> alphanumeric value up to 15 Pre-
starting from 100 for the first conference in progress. Therefore specifying a Conference characters. 4.0
number away from this range ensure that Meet Me
√
the conference joined is not an ad hoc conference started by other users.
4.0+
This function is not supported on IP Office IP500 systems running in IP
Office Standard Edition mode.
For IP Office 4.1+ this button has been enhanced. A currently connected
caller can be transferred into the conference by
pressing TRANSFER, then the Conference Meet Me button and TRANSFER
again to complete the transfer. This allows
the user to place callers into the conference specified by the button without
being part of the conference call themselves.
This option is only support on Avaya phones with a fixed TRANSFER button
(excluding T3 and T3 IP phones).
Dial 3K1 Set the call protocol Async PPP, ISDN rate is set to 64000 bps. The call is √ √ √ √ √ √ √ √ Advanced -> Telephone number D3K1 X X X X √ √ X √√√√ X X √√√√√√√√√√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
presented to local exchangeas a "3K1 Speech Call". Useful in some where Dial -> Dial
voice calls cost less than data calls. 3K1
Dial 56K Sets the call protocol to Sync PPP, ISDN rate is set to 56000 bps. The call √ √ √ √ √ √ √ √ Advanced -> Telephone number D56K X X X X √ √ X √√√√ X X √√√√√√√√√√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
presented to local exchange as a "Data Call". Dial -> Dial
56K
Dial 64K Sets the call protocol to Sync PPP, ISDN rate is set to 64000 bps. The call is √ √ √ √ √ √ √ √ Advanced -> Telephone number D64K X X X X √ √ X √√√√ X X √√√√√√√√√√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
presented to local exchange as a "Data Call". Dial -> Dial
64K
Dial CW Call the specified extension number and force call waiting indication on if √ √ √ √ √ √ √ √ Advanced -> User number DCW X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ √ √ √ √ √
the extension is already on a call. The call waiting indication will not work if Dial -> Dial CW
the extension called has multiple call appearance buttons in use.
Dial Direct Call the specified extension number and force call waiting indication on if √ √ √ √ √ √ √ √ Advanced -> User number or name Dirct X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
the extension is already on a call. The call Dial -> Dial
waiting indication will not work if the extension called has multiple call Direct
appearance buttons in use.
Dial Dials the number specified regardless of any outgoing call barring √ √ √ √ √ √ √ √ Advanced -> Telephone number Emrgy X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Emergency applicable to the user. Dial -> Dial
Emergency
Dial Inclusion Intrudes on the existing connected call of the specified target extension. √ √ √ √ √ √ √ √ Advanced -> User number or name or blank for Inclu X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
The intruder and the target extension can then talk but cannot be heard by Dial -> Dial user selection.
the other party. Inclusion
During the intrusion all parties hear a repeated intrusion tone. When the
intruder hangs-up the original call parties are reconnected.
Use of this feature is subject to the Can Intrude status of the intruder and
the Cannot be Intruded status of the other call parties if internal.
Dial Paging Makes a paging call to an extension or group specified. If no number is √ √ √ √ √ √ √ √ Advanced -> User number or name or group Page X X √ X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ √ √ √ √ √
specified, this can be dialed after pressing the Dial -> Dial number or name or blank for
button. The target extension or group members must be free and must Paging number entry when pressed.
support hands-free auto-answer in order to hear
the page.
On Avaya phones with a CONFERENCE button, a paged user can convert the
page call into a normal call by pressing that
button.
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 147
28. Button Feature List
IPO Core Release IP Office Phone Support
Status Ind
T3 Status
Toggles
Admin
Compact
Compact
Comfort
User
Button Default
Classic
Classic
Ind
3.0DT
`
T3 IP
T3 IP
20DS
Action Action Data
20DT
20CC
1603
1608
1616
2010
2030
2050
2402
2410
2420
3616
3620
3626
3701
3711
3810
4406
4412
4424
4601
4602
4606
4610
4612
4620
4621
4624
5402
5410
5420
5601
5602
5610
5620
5621
6408
6416
6424
9040
POT
2.1
3.0
3.1
3.2
4.0
4.1
4.2
Feature Label
T3
T3
T3
Dial Physical Call the specified extension using its Base Extension number setting. This is √ √ √ √ √ √ √ √ Advanced -> Extension port base extension PhyEx X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Extn By regardless of the current user logged on at that extension and any Dial -> Dial number.
Number forwarding, follow me or do not disturb settings applied by the extension Physical Extn
user. This function requires the extension to be assigned a default By Number
extension number in the IP Office configuration. If the extension does not
have a default extension number, Dial Physical Extn by ID should be used.
Dial Physical Call the specified extension, if free, regardless of the current user logged on √ √ √ √ √ √ √ √ Advanced -> Extension port ID number. DialP X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Extn By ID at that extension and any forwarding, follow me or do not disturb settings Dial -> Dial
applied by the extension user. This function uses the port ID shown in the Physical Extn
IP Office configuration. By ID
Dial Speech This feature allows a short code to be created to force the outgoing call to √ √ √ √ √ √ √ √ Advanced -> Telephone number DSpch X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
use the Speech bearer capability. Dial -> Dial
Speech
Dial V110 Sets the call protocol to Async PPP using V.110 which runs at 9600 bps. The √ √ √ √ √ √ √ √ Advanced -> Telephone number DV110 X X X X √ √ X √√√√ X X √√√√√√√√√√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
call is presented to local exchange as a "Data Call". It is ideal for some Dial -> Dial
bulletin boards. V110
Dial V120 Sets the call protocol to Async PPP using V.120. The call is presented to √ √ √ √ √ √ √ √ Advanced -> Telephone number DV120 X X X X √ √ X √√√√ X X √√√√√√√√√√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
local exchange as a "Data Call". This will run at speeds up to 64K per Dial -> Dial
channel but has a slightly higher Protocol overhead than pure 64K V120
operation. Useful for some bulletin board systems as it allows the
destination to run at a different asynchronous speed to the calling end.
Dial Video Sets the call protocol to Sync PPP, ISDN rate is set to 64000 bps. The call is √ √ √ √ √ √ √ √ Advanced -> Telephone number Dvide X X X X √ √ X √√√√ X X √√√√√√√√√√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
presented to the local exchange as a "Video Call". Dial -> Dial
Video
Display Msg Allows the sending of special functions to DS port display phones. √ √ √ √ √ √ √ √ Advanced -> The telephone number takes the Displ X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Dial -> Display format xxxx;[0)nnn/ppppppp
Msg where:
• xxx is the target extension.
• nnn is the Definity feature
number of the emulation feature.
(See Note 3 below)
• ppppppp is the parameter data if
required.
Do Not Disturb Adds a number to the user's "Do Not Disturb Exception List". This can be √ √ √ √ √ √ √ √ Advanced -> Telephone number or CLI. Up to 31 DNDX+ X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Exception Add the number of an internal user or a number to match the CLI of a particular Do Not Disturb - characters.
external caller. Calls from that caller will then ring even when do not > Do Not For ICLID numbers any prefix added
disturb is set on. Disturb by the IP Office system must also be
Exception Add included.
Do Not Disturb Removes a number from the user's "Do Not Disturb Exception List". This √ √ √ √ √ √ √ √ Advanced -> Telephone number or CLI. DNDX- X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Exception can be the number of an internal user or a number to match the CLI of a Do Not Disturb -
Delete particular external caller. > Do Not
Disturb
Exception
Delete
Do Not Disturb Cancels the user's 'do not disturb' mode if set. This button function is √ √ √ √ √ √ √ √ Advanced -> None DNDOf X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Off largely obsolete as the do not disturb on function toggles on/off and Do Not Disturb -
indicates the button status. > Do Not
Disturb On
Do Not Disturb Places the user into 'do not disturb (DND)' mode. Callers, other than those √ √ √ √ √ √ √ √ Advanced -> None DNDOn √ √ √ X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ √ √ √ √ √
On on the user's do not disturb exception list, receive busy or are diverted to Do Not Disturb -
the users voicemail mailbox. This includes calls that would have otherwise > Do Not
alerted on call appearance, bridged appearance, call coverage and line Disturb On
appearance buttons.
Note that with a call already connected and other calls already alerting,
enabling Do Not Disturb will not affect those existing calls.
When on, most Avaya phones display an N on the display. Do Not Disturb
and Send All Calls are the same function and use the same settings.
Do not disturb is ignored by calls using Priority Call, Dial Physical Extn
by Number and Dial Physical Extn by ID.
Extn Login This feature allows user configured with a log in code to take over √ √ √ √ √ √ √ √ Advanced -> None Login √ X X √ √ √ X √√√√ X X X √√√√√ X X √√√√ X X √√√√√√ X √√ X X √√√√√√√ X X X X X
ownership of an physical extension. That user's Extn -> Extn
associated extension number becomes the number of the extension while Login
they are logged in along with all their user
settings (if appropriate to the phone type).
If the user logging in was already logged in or associated with another
phone, they will be automatically logged out that
phone.
When used, the user will be prompted to enter their extension number and
then their log in code. Login codes of up to 15
digits are supported with Extn Login buttons. Login codes of up to 31 digits
are supported with Extn Login short codes.
Extn Logout Logs out a user from the phone. The phone will return to its normal default √ √ √ √ √ √ √ √ Advanced -> None Logof X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
user, if an extension number is set against the physical extension settings Extn -> Extn
in the configuration. Otherwise it takes the setting of the NoUser user. This Logout
action is obsolete as Extn Login can be used to log out an existing logged
in user.
If the user who logged out was the default user for an extension, dialing
*36 will associate the extension with the user unless they are set to forced
login.
For IP Office 4.0 and higher this feature cannot be used by a user who does
not have a login code.
Flash Hook Sends a hook flash signal to the currently connected line if that line is an √ √ √ √ √ √ √ √ Advanced -> Optional Flash X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
analog line. For IP Office 4.0+ this can be used for a Centrex Transfer for Miscellaneous - Normally this field is left blank. For
calls on lines from a Centrex service provider. > Flash Hook IP Office 4.0+ it can contain the
destination number for a Centrex
Transfer for external calls on a line
from a Centrex service provider.
Follow Me Causes calls to the extension number specified, to be redirected to this
user's extension.
√ √ √ √ √ √ √ √ Advanced -> User name or user number. For IP Here+ X X √ X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ √ √ √ √ √
Here Follow Me -> Office 4.0+ this field can be left
IP Office 4+ user's with a login code will be prompted to enter that code Follow Me Here blank for number entry when
when using this function. pressed.
Follow Me Cancels any 'Follow Me Here' set on the specified extension. Only works if √ √ √ √ √ √ √ √ Advanced -> Cancels any 'Follow Me Here' set on Here- X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Here Cancel entered at the extension to which the extension's calls are being sent by the Follow Me -> the specified extension. Only works
follow me action. Follow Me Here if entered at the extension to which
Cancel the
extension's calls are being sent by
the follow me action
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 148
28. Button Feature List
IPO Core Release IP Office Phone Support
Status Ind
T3 Status
Toggles
Admin
Compact
Compact
Comfort
User
Button Default
Classic
Classic
Ind
3.0DT
`
T3 IP
T3 IP
20DS
Action Action Data
20DT
20CC
1603
1608
1616
2010
2030
2050
2402
2410
2420
3616
3620
3626
3701
3711
3810
4406
4412
4424
4601
4602
4606
4610
4612
4620
4621
4624
5402
5410
5420
5601
5602
5610
5620
5621
6408
6416
6424
9040
POT
2.1
3.0
3.1
3.2
4.0
4.1
4.2
Feature Label
T3
T3
T3
Follow Me To Leaving the extension blank prompts the user to enter the extension to √ √ √ √ √ √ √ √ Advanced -> User name or user number or blank FolTo √ √ X √ √ √ X √√√√ X X X √√√√√ X X √√√√ X X √√√√√√ X √√ X X √√√√√√√ X X X X X
which their calls should be redirected. Follow Me -> for number entry when pressed. If
IP Office 4+ user's with a login code will be prompted to enter that code Follow Me To already enabled the button
when using this function. cancels the Follow Me To.
Forward Hunt Forward the user's hunt group calls. This function only works when forward √ √ √ √ √ √ √ √ Advanced -> None FwdH+ √ √ X X √ √ X √√√√ X X X √√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Group Calls On unconditional is also on and uses the same Forward ->
forwarding number as forward unconditional. Forward Hunt
This option is only applied for calls to Sequential and Rotary type hunt Group Calls On
groups. Calls from other hunt group types are
not presented to the user when they have Forward Unconditional active.
Note also that hunt group calls cannot be
forwarded to another hunt group.
Forward Hunt Cancels the forwarding of the user's hunt group calls. This function is √ √ √ √ √ √ √ √ Advanced -> None FwdH- X X X X √ √ X √√√√ X X √√√√√√ √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Group Calls largely obsolete since the button function Forward Hunt Group Calls On Forward ->
Off toggles on/off and indicates status. Forward Hunt
Group Calls Off
Forward Sets the number to which calls are forwarded when the user has forwarding √ √ √ √ √ √ √ √ Advanced -> Telephone number. FwdNo X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Number on. Used for all forwarding options unless a separate Forward On Busy Forward -> • IP Office 4.0+ allows this field to Pre-
Number is also set. Forwarding to an external number is blocked if Inhibit Forward be left blank to prompt the user for 4.0
Off-Switch Transfers is selected within the system configuration. Number entry when the button is pressed.
√
Also if blank, IP Office 4.0+ users
4.0+
with a login code will be prompted
to enter that code.
Forward On Sets the number to which calls are forwarded when using 'Forward on Busy' √ √ √ √ √ √ √ √ Advanced -> Telephone number. FwBNo X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Busy Number and/or 'Forward on No Answer'. Forwarding to an external number is Forward -> • IP Office 4.0+ allows this field to Pre-
blocked if Inhibit Off-Switch Transfers is selected within the system Forward on be left blank to prompt the user for 4.0
configuration. Busy Number entry when the button is pressed.
√
Also if blank, IP Office 4.0+ users
4.0+
with a login code will be prompted
to enter that code.
Forward On Switches forward on busy off. This button function is largely obsolete, as √ √ √ √ √ √ √ √ Advanced -> None FwBOf X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Busy Off Forward On Busy On can be used to switch forward on busy on/off and Forward ->
provides status indication. Forward on
Busy Off
Forward On Enables forwarding when the user's extension is busy. For users with call √ √ √ √ √ √ √ √ Advanced -> None FwBOn √ √ X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Busy On appearance buttons, they will only return busy when all call appearance Forward ->
buttons are in use. Uses the Forward Number as its destination unless a Forward on
separate Forward on Busy Number is set. Busy On
For IP Office 3.2 and higher, Forward Internal (User | Forwarding) can
also be used to control whether internal calls are forwarded.
Forward On Switches forward on no answer off. This button function is largely obsolete, √ √ √ √ √ √ √ √ Advanced -> None FwNOf X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
No Answer Off as Forward On No Answer On can be used to switch forward on no Forward ->
answer on/off and provides status indication. Forward on No
Answer Off
Forward On Switches forward on no answer on/off. The time used to determine the call √ √ √ √ √ √ √ √ Advanced -> None FwNOn √ √ X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
No Answer On as unanswered is the user's no answer time. Uses the Forward Number as Forward ->
its destination unless a separate Forward on Busy Number is set. Forward on No
For IP Office 3.2 and higher, Forward Internal (User | Forwarding) can Answer On
also be used to control whether internal calls are forwarded.
Forward Switch 'forward all calls' off. This does not affect 'Forward on No Answer' √ √ √ √ √ √ √ √ Advanced -> None FwUOf X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Unconditional and/or 'Forward on Busy' if also on. This function is largely obsolete as a Forward ->
Off button set to Forward Unconditional On toggles on/off and indicates Forward
when on. Unconditional
Off
Forward This function is also know as 'divert all' and 'forward all'. It forwards all √ √ √ √ √ √ √ √ Advanced -> None FwUOn √ √ √ X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ √ √ √ √ √
Unconditional calls, except hunt group and page calls, to the forward number set for the Forward ->
On user's extension. To also forward hunt group calls to the same number Forward
'Forward Hunt Group Calls On' must also be used. Unconditional
For IP Office 3.2 and higher, Forward Internal (User | Forwarding) can On
also be used to control whether internal calls are forwarded.
In addition to the lamp indication shown below, most phones display D
when forward unconditional is on.
Group Listen Using group listen allows callers to be heard through the phone's handsfree X X X X X X √ √ Advanced -> None. Group √ √ X X √ √ √ X X X X X X X √√√ X X X X X X X X X X X X X X X X X √√√ X X X X X √√√ X X X X X X
On speaker but to only hear the Extension -> Listen
phone's handset microphone. When group listen is enabled, it modifies the Group Listen On
hands free functionality of the On.
short code user‟s terminal in the following manner
• When the user‟s phone is placed in handsfree / speaker mode, the speech
path from the
connected party is broadcast on the phone speaker but the phone's base
microphone is disabled.
• The connected party can only hear speech delivered directly by the short
code user's handset
microphone.
• Group listen is not supported for IP phones or when using a phone's
HEADSET button.
• Currently connected calls are not affected by changes to this setting. If
group listen is required it
must be selected before the call is connected.
This enables listeners local to the short code user‟s phone to hear the
connected party whilst limiting the
connected party to hear only what is communicated via the user‟s handset.
Hold Call This uses the Q.931 Hold facility, and "holds" the incoming call at the ISDN √ √ √ √ √ √ √ √ Advanced -> ISDN Exchange hold slot number or Hold X X X X √ √ X √√√√ X X X √√√√√ X X √√√√ X √√√√√√√ X √√ X X √√√√√√√ X X X X X
exchange, freeing up the ISDN B channel. The Hold Call feature "holds" the Hold -> Hold blank (slot 0).
current call to a slot. The current call is always automatically placed into Call
slot 0 if it has not been placed in a specified slot. Only available if
supported by the ISDN exchange.
Hold CW Place the user's current call on hold and answers the waiting call. This √ √ √ √ √ √ √ √ Advanced -> None HoldCW X X X X √ √ X √√√√ X X X √√√√√ X X √√√√ X √√√√√√√ X √√ X X √√√√√√√ X X X X X
function is not supported on phones which have multiple call appearance Hold -> Hold
buttons set. CW
Hunt Group An individual user's membership of any particular hunt groups is √ √ √ √ √ √ √ √ Hunt Group -> Group number or blank for all HGDis X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Disable programmed through the IP Office configuration. This control allows the Hunt Group groups of which the user is a
user to disable that membership. They will no longer receive calls to that Disable member.
hunt group until their membership is enabled again.
This function is obsolete, the Hunt Group Enable function being able to
toggle membership between enabled and disabled and providing lamp
indication of when membership is enabled.
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 149
28. Button Feature List
IPO Core Release IP Office Phone Support
Status Ind
T3 Status
Toggles
Admin
Compact
Compact
Comfort
User
Button Default
Classic
Classic
Ind
3.0DT
`
T3 IP
T3 IP
20DS
Action Action Data
20DT
20CC
1603
1608
1616
2010
2030
2050
2402
2410
2420
3616
3620
3626
3701
3711
3810
4406
4412
4424
4601
4602
4606
4610
4612
4620
4621
4624
5402
5410
5420
5601
5602
5610
5620
5621
6408
6416
6424
9040
POT
2.1
3.0
3.1
3.2
4.0
4.1
4.2
Feature Label
T3
T3
T3
Hunt Group An individual users membership of any particular hunt groups is √ √ √ √ √ √ √ √ Hunt Group -> Group number or blank for all HGEna √ √ √ X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ √ √ √ √ √
Enable programmed through the IP Office configuration. This control allows the Hunt Group groups of which the user is a
user to enable or disable that membership. While enabled, the user can Enable member.
receive hunt group calls when logged on.
In addition to the lamp indication below, most phones display G when any
group membership is enabled.
Hold Music Plays the system's music on hold source to the user. √ √ √ √ √ √ √ √ Advanced -> None Music X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Hold -> Hold
Music
MCID Activate This action is used with ISDN Malicious Caller ID call tracing. It is used to X X X X X √ √ √ Miscellaneous - None MCID X √ X X √ √ X X X X X X X √√√√√√ X X √√√√ X √ X √ X √√ X √√√ X X √√√ X X X X √ √ √ √ √
trigger a call trace at the ISDN exchange. The call trace information is then > MCID
provided to the appropriate legal authorities. Activate
This option requires the line to the ISDN to have MCID enabled at both the
ISDN exchange and on the IP Office. The user must also be configured with
Can Trace Calls enabled (User | Telephony).
Off Hook Enables the user's extension to be controlled by an IP Office application, for √ √ √ √ √ √ √ √ Advanced -> None OHStn √ √ X √ √ √ X √√√√ X X X √√√√√ X X √√√√ X X √√√√√√ X √√ X X √√√√√√√ X X X X X
Station example Phone Manager or SoftConsole. Calls can then be answered and Miscellaneous -
cleared through the application without having to manually go off or on > Off Hook
hook. Requires the phone to support full handsfree operation. Station
Park Call Acts the same as Park. √ √ √ √ √ √ √ √ Advanced -> Park slot number. Park √ √ X X √ √ X √√√√ X X X √√√√√ X X √√√√ X √√√√√√√ X √√ X X √√√√√√√ X X X X X
Call -> Park
Call
Priority Call This feature allows the user to call another user even if they are set to 'do √ √ √ √ √ √ √ √ Advanced -> User number or name. Pcall X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
not disturb'. A priority call will follow forward and follow me settings but Call -> Priority
will not go to voicemail. Call
Private Call When a user has private call enabled, their calls cannot be recorded, X X X X X √ √ √ Advanced -> None PrivC √ √ X X √ √ X X X X X X X √√√√√√ X X √√√√ X √ X √ X √√ X X √√ X X √√√ X X X X √ √ √ √ √
intruded on, bridged into or monitored. If enabled during a call, any current Call -> Private
recording, intrusion or monitoring is ended. Call
Note that use of private calls is separate from the user's intrusion settings.
If a user is set to Cannot be Intruded, switching private calls off does not
affect that status. To allow private calls to be used to full control the user
status, Cannot be Intruded should be disabled for that user.
Relay Off Opens the specified switch in the system's external output port (EXT O/P). √ √ √ √ √ √ √ √ Advanced -> Switch number (1 or 2). Rely- X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Relay -> Relay
Off
Relay On Closes the specified switch in the system's external output port (EXT O/P). √ √ √ √ √ √ √ √ Advanced -> Switch number (1 or 2). Rely+ X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Relay -> Relay
On
Relay Pulse Closes the specified switch in the system's external output port (EXT O/P) √ √ √ √ √ √ √ √ Advanced -> Switch number (1 or 2). Relay X X √ X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ √ √ √ √ √
for 5 seconds and then opens Relay -> Relay
the switch. Pulse
Resume Call Resume a call previously suspended to the specified ISDN exchange slot. √ √ √ √ √ √ √ √ Advanced -> ISDN Exchange suspend slot Resum X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
The suspended call may be resumed from another phone/ISDN Control Unit Call -> Resume number.
on the same line. Call
Retrieve Call Retrieves a call previously held to a specific ISDN exchange slot. Only √ √ √ √ √ √ √ √ Advanced -> Exchange hold slot number. Retriv X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
available when supported by the ISDN exchange. Call -> Retrieve
Call
Ring Back Sets a ringback on the extension being called. When the target extension √ √ √ √ √ √ √ √ Advanced -> None AutCB X √ X X √ √ X √√√√ X X X √√√√√ X X √√√√ X √√√√√√√ X √√ X X √√√√√√√ X X X X X
When Free ends its current call, the ringback users is rung (for their set No Answer Miscellaneous -
Time/Allocated Answer Interval) and if they answer, a new call is made to > Ring Back
the target extension. When Free
Ringback can be cleared using the Cancel Ring Back When Free function.
Set Absent This feature can be used select the user's current absence text. Note: The √ √ √ √ √ √ √ √ Advanced -> The telephone number should take Absnt X X X √ √ √ X √√√√ X X X √√√√√ X X √√√√ X X √√√√√√ X √√ X X √√√√√√√ X X X X X
Text user still has to select Set or Clear on their phone to display or hide the Set -> Set the format "y,n,text" where:
text. This text is then displayed to internal callers who have suitable display Absent Text • y = 0 or 1 to turn this feature on
phones or applications. or off.
The text is displayed to callers even if the user has forwarded their calls or • n = the number of the absent
is using follow me. Absence text is supported across a Small Community statement to use:
Network (SCN). • 0 = None.
The absence text message is limited to 128 characters. Note however that • 1 = On vacation until.
most amount displayed will depend on the caller's device or application. • 2 = Will be back.
• 3 = At lunch until.
• 4 = Meeting until.
• 5 = Please call.
• 6 = Don't disturb until.
• 7 = With visitors until.
• 8 = With cust. til.
• 9 = Back soon.
• 10 = Back tomorrow.
• 11 = Custom.
• text = any text to follow the
absent statement.
Set Account Dials an account code and then returns dial tone for the user to dial a √ √ √ √ √ √ √ √ Advanced -> Account code or blank. Acct X X √ X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ √ √ √ √ √
Code number. Can also be used to enter an account code after a call has been Set -> Set If blank, the user is prompted to
connected. Account Code dial an account code after pressing
the button. This option is not
supported on XX02 phone modules.
Set Hunt Puts the specified hunt group into 'Night Service' mode. Calls to a group set √ √ √ √ √ √ √ √ Advanced -> Hunt group extension number. HGNS+ √ √ √ X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ √ √ √ √ √
Group Night to night service, receive busy or are diverted to voicemail if available or are Set -> Set Hunt
Service diverted to the group's night service fallback group if set. Group Night
This function cannot be used to override hunt groups already set to night Service
service mode by an associated time profile.
Set Hunt Puts the specified hunt group into 'Out of Service' mode. Calls to a group √ √ √ √ √ √ √ √ Advanced -> Hunt group extension number. HGOS+ √ √ √ X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ √ √ √ √ √
Group Out Of set to out of service receive busy or are diverted to voicemail if available or Set -> Set Hunt · IP Office 4.0+: If left blank, the
Service are diverted to the group's out of service fallback group if set. Group Out of button will affect all hunt groups of
For pre-IP Office 4.0 systems this function cannot be used to override hunt Service which the user is a member.
groups already set to night service mode by an associated time profile.
For IP Office 4.0 systems this function can be used to used to override hunt
groups already set to night service mode by an associated time profile.
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 150
28. Button Feature List
IPO Core Release IP Office Phone Support
Status Ind
T3 Status
Toggles
Admin
Compact
Compact
Comfort
User
Button Default
Classic
Classic
Ind
3.0DT
`
T3 IP
T3 IP
20DS
Action Action Data
20DT
20CC
1603
1608
1616
2010
2030
2050
2402
2410
2420
3616
3620
3626
3701
3711
3810
4406
4412
4424
4601
4602
4606
4610
4612
4620
4621
4624
5402
5410
5420
5601
5602
5610
5620
5621
6408
6416
6424
9040
POT
2.1
3.0
3.1
3.2
4.0
4.1
4.2
Feature Label
T3
T3
T3
Set Inside Call Allows the user to select the ringing pattern used on their extension for √ √ √ √ √ √ √ √ Advanced -> 0 to 10 as follows: ICSeq X X X X X X X X X X X √ X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X
Seq internal calls. The number entered corresponds to the ring pattern required. Set -> Set • 0 = Default system ring.
Only supported for analog extensions. The distinctive ringing pattern used Inside Call • 1 = Ring Normal (varies according
for DS port phones is set by the phone type. Sequence to system locale).
• 2 = Ring Type 1: 1 on/2 off/...
• 3 = Ring Type 2: 0.25 on/0.25
off/0.25 on/0.25 off/0.25 on/1.75
off/...
• 4 = Ring Type 3: 0.4 on/0.8 off/...
• 5 = Ring Type 4: 2 on/4 off/...
• 6 = Ring Type 5: 2 on/2 off/...
• 7 = Ring Type 6: 0.945 on/4.5
off/...
• 8 = Ring Type 7: 0.25 on/0.24
off/0.25 on/2.25 off/...
• 9 = Ring Type 8: 1 on/3 off/...
• 10 = Ring Type 9: 1 on/4 off/...
Set No Answer Allows the user to change their no answer time setting. This is the time √ √ √ √ √ √ √ √ Advanced -> Time in seconds. NATim X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Time calls will ring before going to voicemail or following the user's divert on no Set -> Set No
answer setting if set on. Answer Time
In situations where call coverage is also being used, the user's no answer
time must be greater than their individual coverage time for coverage to
occur.
Set Outside Allows the user to select the ringing pattern used on their extension for √ √ √ √ √ √ √ Advanced -> 0 to 10 as follows: OCSeq X X X X X X X X X X X √ X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X
Call Seq external calls. The number entered corresponds to the ring pattern Set -> Set • 0 = Default system ring.
required. Outside Call • 1 = Ring Normal (varies according
Only supported for analog extensions. The distinctive ringing pattern used Sequence to system locale).
for DS port phones is set by the phone type. • 2 = Ring Type 1: 1 on/2 off/...
• 3 = Ring Type 2: 0.25 on/0.25
off/0.25 on/0.25 off/0.25 on/1.75
off/...
• 4 = Ring Type 3: 0.4 on/0.8 off/...
• 5 = Ring Type 4: 2 on/4 off/...
• 6 = Ring Type 5: 2 on/2 off/...
• 7 = Ring Type 6: 0.945 on/4.5
off/...
• 8 = Ring Type 7: 0.25 on/0.24
off/0.25 on/2.25 off/...
• 9 = Ring Type 8: 1 on/3 off/...
• 10 = Ring Type 9: 1 on/4 off/.
Set Ringback Allows the user to select the ringing pattern used on their extension for √ √ √ √ √ √ √ √ Advanced -> 0 to 10 as follows: RBSeq X X X X X X X X X X X √ X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X
Seq ringback calls. The number entered corresponds to the IP Office ring pattern Set -> Set • 0 = Default system ring.
required. Ringback Call • 1 = Ring Normal (varies according
Only supported for analog extensions. The distinctive ringing pattern used Sequence to system locale).
for DS port phones is set by the phone type. • 2 = Ring Type 1: 1 on/2 off/...
• 3 = Ring Type 2: 0.25 on/0.25
off/0.25 on/0.25 off/0.25 on/1.75
off/...
• 4 = Ring Type 3: 0.4 on/0.8 off/...
• 5 = Ring Type 4: 2 on/4 off/...
• 6 = Ring Type 5: 2 on/2 off/...
• 7 = Ring Type 6: 0.945 on/4.5
off/...
• 8 = Ring Type 7: 0.25 on/0.24
off/0.25 on/2.25 off/...
• 9 = Ring Type 8: 1 on/3 off/...
• 10 = Ring Type 9: 1 on/4 off/...
Set Wrap Up Allows the user to change their Wrap-up Time setting. Specifies the amount √ √ √ √ √ √ √ √ Advanced -> Time in seconds. Range 0 to 99999 WUTim X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Time of time after ending one call before another Set -> Set seconds.
call can ring. During this interval the user is treated as still being on a call. Wrap Up Time
It is recommended that this option is not set
to less than the default of 2 seconds. 0 is used to allow immediate ringing.
Suspend Call Uses the Q.931 Suspend facility. Suspends the incoming call at the ISDN √ √ √ √ √ √ √ √ Advanced -> Exchange slot number or blank (slot Suspe X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
exchange, freeing up the ISDN B channel. The call is placed in exchange Suspend -> 0).
slot 0 if a slot number is not specified. Only available when supported by Suspend.
the ISDN exchange.
Suspend CW Uses the Q.931 Suspend facility. Suspends the incoming call at the ISDN √ √ √ √ √ √ √ √ Advanced -> Exchange slot number or blank (slot SusCW X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
exchange and answer the call waiting. The call is placed in exchange slot 0 Suspend -> 0).
if a slot number is not specified. Only available when supported by the Suspend CW
ISDN exchange.
Toggle Calls Cycle between the user's current call and any held calls. √ √ √ √ √ √ √ √ Advanced -> None X √ √ X X √√√√ X X X √√√√√ X X √√√√ X √√√√√√√ X √√ X X √√√√√√√ √ √ √ √ √
Call -> Toggle
Calls
Unpark Call Retrieve a parked call from a specified system park slot. This function is √ √ √ √ √ √ √ √ Advanced -> System park slot number. This must Ride X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ √ √ √ √ √
obsolete, since the Park function can be used to both park and retrieve calls Call -> Unpark match a park slot ID used to park
and provides visual indication of when calls are parked. Call the call.
Voicemail Connects to the voicemail server. The telephone number must indicate the √ √ √ √ √ √ √ √ Advanced -> See above. VMCol X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Collect name of the Voicemail box to be accessed, eg. "?Extn201" or "#Extn201". Voicemail ->
The ? indicates "collect Voicemail" and the # indicates "deposit Voicemail". Voicemail
This action is not supported by voicemail using IP Office Intuity emulation Collect
mode.
When used with Voicemail Pro, names of specific call flow start points can
also be used to directly access those start points via a short code. In these
cases ? is not used and # is only used if ringing is required before the start
points call flow begins.
Voicemail Off Disables the user's voicemail box from answering calls that ring √ √ √ √ √ √ √ √ Advanced -> None VMOff X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
unanswered at the users extension. This button function is largely obsolete Voicemail ->
as the Voicemail On function toggles on/off. Voicemail Off
This does not disable the user's mailbox and other methods of placing
messages into their mailbox.
Voicemail On Enables the user's voicemail mailbox to answer calls which ring unanswered √ √ √ √ √ √ √ √ Advanced -> None VMOn X √ X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
or arrive when the user is busy. Voicemail ->
Voicemail On
Voicemail This button function is largely obsolete as the Voicemail Ringback On √ √ √ √ √ √ √ √ Advanced -> None VMRB- X X X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ √ √ √ X X
Ringback Off function toggles on/off. Disables voicemail ringback to the user's extension. Voicemail ->
Voicemail
Ringback Off
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 151
28. Button Feature List
IPO Core Release IP Office Phone Support
Status Ind
T3 Status
Toggles
Admin
Compact
Compact
Comfort
User
Button Default
Classic
Classic
Ind
3.0DT
`
T3 IP
T3 IP
20DS
Action Action Data
20DT
20CC
1603
1608
1616
2010
2030
2050
2402
2410
2420
3616
3620
3626
3701
3711
3810
4406
4412
4424
4601
4602
4606
4610
4612
4620
4621
4624
5402
5410
5420
5601
5602
5610
5620
5621
6408
6416
6424
9040
POT
2.1
3.0
3.1
3.2
4.0
4.1
4.2
Feature Label
T3
T3
T3
Voicemail Enables voicemail ringback to the user's extension. Voicemail ringback is √ √ √ √ √ √ √ √ Advanced -> None VMRB+ √ √ X X √ √ X √√√√ X X √√√√√√ X X √√√√ X √√√√√√√√√√ X X √√√√√√√ X X X X X
Ringback On used to call the user when they have new voicemail messages in their own Voicemail ->
mailbox or a hunt group mailbox for which they have been configured with Voicemail
message waiting indication. Ringback On
The ringback takes place when the user's phone returns to idle after any call
is ended.
Note 1 Dir - Directory.
Drop - Drop.
HFAns - Internal Auto-Answer.
Timer - Timer.
AutCB - Automatic Callback.
Prog - Abbreviated Dial Program.
CFrwd - Call Forwarding All.
Park - Park Call (pre-4.0)
CPark - Call Park (4.0+).
RPark - Call Park to Other Extension (4.0+).
SAC - Send All Calls.
TmDay - Time of Day.
AdminAccount Code Entry.
Acct - - Self-Administer.
AD - Abbreviated Dial.
Park - Call Park to Other Extn.
GrpPg - Group Paging.
CPkUp - Call Pickup.
DPkUp - Directed Call Pickup.
RngOf - Ringer Off.
Spres - AD Suppress.
HdSet - Headset Toggle.
HGNS+ - Set Hunt Group Night Service.
Flash - Hook Flash (4.0+).
BkOut - Breakout (4.0+).
Note 2 Dial (pre-4.0).
XX - Abbreviated Dial (4.0+).
Group
Park (pre-4.0).
CPark (4.0+).
User.
Flash Hook.
Note 3 • Abbreviated Dial (129), Abbreviated Dial Pause (130), Abbreviated Dial
Program (7), Abbreviated Dial Stop (148), Account Code Entry (128), ACD
Agent Statistics (147), ACD Stroke Count (135), AD Special Function Mark
(142), AD Special Function Wait (149), AD Special Functions (145), AD
Suppress (146), Automatic Callback (6), Automatic Intercom (139), Call
Forwarding All (8), Call Park (9), Call Park To Other Extension (143), Call
Pickup (132), Cancel Leave Word Calling (133), Consult (134), Dial
Intercom (140), Directed Call Pickup (136), Send All Calls (10), Stored
Number View (150), Time of Day (11), Timer (4).
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 152
28. Button Feature List
IP Office Phone Support
Comfort
T3 IP
√
X
X
√
X
X
X
X
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 153
28. Button Feature List
IP Office Phone Support
Comfort
T3 IP
X
√
X
X
X
√
X
X
X
X
X
X
X
√
X
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 154
28. Button Feature List
IP Office Phone Support
Comfort
T3 IP
X
X
√
X
X
√
X
√
X
√
√
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 155
28. Button Feature List
IP Office Phone Support
Comfort
T3 IP
X
√
X
X
X
X
√
√
X
X
X
√
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 156
28. Button Feature List
IP Office Phone Support
Comfort
T3 IP
√
X
√
X
X
X
√
X
√
√
√
X
X
X
X
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 157
28. Button Feature List
IP Office Phone Support
Comfort
T3 IP
X
X
X
X
X
X
X
X
X
X
X
X
X
X
√
X
X
X
√
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 158
28. Button Feature List
IP Office Phone Support
Comfort
T3 IP
X
X
X
X
X
X
X
X
X
X
√
X
X
X
√
X
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 159
28. Button Feature List
IP Office Phone Support
Comfort
T3 IP
X
X
X
X
X
X
X
X
X
X
√
X
X
X
X
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 160
28. Button Feature List
IP Office Phone Support
Comfort
T3 IP
√
X
√
X
X
X
√
X
X
√
X
X
X
X
√
√
√
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 161
28. Button Feature List
IP Office Phone Support
Comfort
T3 IP
X
X
X
X
X
X
X
√
√
X
X
X
X
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 162
28. Button Feature List
IP Office Phone Support
Comfort
T3 IP
X
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 163
29. Set Button Display Status
Button Action Status 24XX/54XX 46XX/56XX 44XX/64XX 16XX
- No calls Main Main Not lit Not lit
Group - Call alerting Mainu Mainu Green flash Green flash
- Calls queued Main Main Red flash Red flash
- No parked call PARK1 PARK1 Off Off
Park Call - Parked here PARK1u PARK1u Green flash Green flash
- Parked elsewhere PARK1 PARK1 Red flash Red flash
- Idle Extn221 Extn221 Not lit Not lit
User - Alerting Extn221 Extn221u Green flash Green flash
- In Use/DND Extn221 Extn221 Green on Green on
- On Spres Spres Green on Green on
AD Suppress
- Off Spres Spres Off Off
- On AutCB AutCB Green on Green on
Automatic Callback
- Off AutCB AutCB Off Off
- On CFrwd CFrwd Green on Green on
Call Forwarding All
- Off CFrwd CFrwd Off Off
- Calls parked by extension Cparku Cpark Green flash Green flash
Call Park - Call Parked by other extension Cpark Cpark Red flash Red flash
- No parked calls Cpark Cpark Off Off
- Parked Call Rparku Rpark Green on. Green on.
Call Park To Other Extension
- No parked call Rpark Rpark Off Off
- On HFAns HFAns Green on Green on
Internal Auto-Answer
- Off HFAns HFAns Off Off
- On (no ring) RngOf RngOf Green on Green on
Ringer Off
- Off (ring) RngOf RngOf Off Off
- On SAC SAC Green on Green on
Send All Calls
- Off SAC SAC Off Off
- On TmDay TmDay Green on
Time of Day NA
- Off TmDay TmDay Off
- On Timer Timer Green on
Timer NA
- Off Timer Timer Off
- On Twinning Twinning Green on Green on
Twinning - Off Twinning Twinning Off Off
- Twinned call at secondary Twinning Twinningu Red on Red on
- On CWOn CWOn Green on Green on
Call Waiting On
- Off CWOn CWOn Off Off
- On DNDOn DNDOn Green on Green on
Do Not Disturb On
- Off DNDOn DNDOn Off Off
- On FolTo FolTo Green on Green on
Follow Me To
- Off FolTo FolTo Off Off
- On (no ring) FwdH+ FwDH+ Green on Green on
Forward Hunt Group Calls On
- Off (ring) FwdH+ FwDH+ Off Off
- On FwBOn FwBOn Green on Green on
Forward On Busy On
- Off FwBOn FwBOn Off Off
- On FwNOn FwNOn Green on Green on
Forward On No Answer On
- Off FwNOn FwNOn Off Off
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 164
29. Set Button Display Status
- On (no ring) FwUOn FwUOn Green on Green on
Forward Unconditional On
- Off (ring) FwUOn FwUOn Off Off
- On (no ring) HGEna HGEna Green on Green on
Hunt Group Enable
- Off (ring) HGEna HGEna Off Off
- On OHStn OHStn Green on Green on
Off Hook Station
- Off OHStn OHStn Off Off
- No parked call PARK1 PARK1 Off Off
Park Call - Parked here. PARK1u PARK1u Green flash Green flash
- Parked elsewhere PARK1 PARK1 Red flash Red flash
- On PrivC PrivC Green on. Green on.
Private Call
- Off PrivC PrivC Off Off
- On AutCB+ AutCB+ Green on Green on
Ring Back When Free
- Off AutCB+ AutCB+ Off Off
- On HGNS+200 HGNS+200 Green on Green on
Set Hunt Group Night Service
- Off HGNS+200 HGNS+200 Off Off
- On HGOS+200 HGOS+200 Green on Green on
Set Hunt Group Out Of Service
- Off HGOS+200 HGOS+200 Off Off
- On VMOn VMOn Green on Green on
Voicemail On
- Off VMOn VMOn Off Off
- On VMRB+ VMRB+ Green on Green on
Voicemail Ringback On
- Off VMRB+ VMRB+ Off Off
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 165
29. Set Button Display Status
T3 Phone Set Status
Button Action T3 Set Status DSS Link LED
Dial Classic/Comfort icon: Displays the None
telephone number set.
User Classic/Comfort icon: Displays the On when busy, flashing when
user name. call alerting user.
Account Code Entry Classic/Comfort icon: Displays None
1234.
Automatic Intercom Classic/Comfort icon: Displays None
followed by the set number.
Call Pickup Classic/Comfort icon: Displays . None
Dial Intercom Classic/Comfort icon: Displays None
followed by the set number.
Directory Classic/Comfort icon: Displays . None
Group Paging Classic/Comfort icon: Displays None
followed by target number if set.
Headset Toggle Classic/Comfort icon: Displays On when active.
HdSet
Internal Auto-Answer Classic/Comfort icon: Displays On when active.
HfAns.
Send All Calls Classic/Comfort icon: Displays . On when active.
Call Pickup Any Classic/Comfort icon: Displays . None
Call Pickup Group Classic/Comfort icon: Displays . None
followed by group name.
Call Pickup Members Classic/Comfort icon: Displays . None
followed by group name.
Dial Paging Classic/Comfort icon: Displays None
followed by target number if set.
Do Not Disturb On Classic/Comfort icon: Displays . On when active.
Follow Me Here Classic/Comfort icon: Displays On when active.
followed by the user name.
Forward Unconditional On Classic/Comfort icon: Displays On when active.
followed by the user name.
Hunt Group Enable Classic/Comfort icon: Displays On when active.
followed by the group number or *
for all if programmed with no specific
group number.
Relay Pulse Classic/Comfort icon: Displays S1 None
or S2 dependant on switch number.
Set Account Code Classic/Comfort icon: Displays None
1234.
Set Hunt Group Night Service Classic/Comfort icon: Displays On when all related groups are
followed by the group number. The in night service. Slow flash if
background uses the same settings related hunt groups are in
as the LED below. mixed states.
Set Hunt Group Out Of Service Classic/Comfort icon: Displays – On when set. On when all
followed by the group number. The related groups are out of
background uses the same settings service. Slow flash if related
as the LED below. hunt groups are in mixed
states.
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 166
30. SHORT CODE FEATURES
Phone Soft- Program IP Office Release
Feature Description Telephone Number Default Short Manager Console Button
Code Control Control Control 2.1 3.0DT 3.0 3.1 3.2 4.0 4.1
AOC Previous Display of advice of charge information is only supported on
T3 phones, T3 IP phones and Phone
Call Manager.
AOC Reset Display of advice of charge information is only supported on
T3 phones, T3 IP phones and Phone
Total Manager.
AOC Total Display of advice of charge information is only supported on
T3 phones, T3 IP phones and Phone
Manager.
Auto This feature is used with embedded voicemail on Small For pre-IP Office 4.1, the number takes the
Attendant Office Edition, IP406 V2 and IP500 systems. It allows the form AA:Name.x where Name is the See
recording of the greetings used by auto-attendant services autoattendant service name and x is the Configuratio
and the transfer of calls to that auto attendant. This feature greeting (1 = morning, 2 = afternoon, 3 = n Settings |
was previously called Record Greeting. evening and Auto
4 = options menu). The .x part can be omitted Attendant
in which case the short code is used to connect
the caller to the named auto attendant service.
• For IP Office 4.1+ each auto attendant is
assigned a number. This can be used in
numbers that take the form "AA:"N".x", where
N is the auto attendant number. The x part is
Break Out Unless a user short code match occurs user dialing is The IP Address of the IP Office system, using *
normally processed using the system and ARS short codes characters in place of . characters.
of the IP Office system on which the user extension is Advanced
located. Break out allows another IP Office system to be | Dial |
specified and the user dialing to then be processed using BkOut
the settings of that other system.
This is a Small Community Advanced Networking feature
and requires entry of the Small Community Advanced
Networking license on each system in the network.
This feature is intended mainly for Remote Hot Desking
users who when logged in on a remote IP Office may need
to still dial some short code that are valid on their home IP
Office but unknown or treated differently on the remote
system.
Busy This short code feature can be used for call barring by using
the short code as the call destination.
Busy On Held When on, busy on held returns busy to new calls when the Y or 1 for on, N or 0 for off.
user has an existing call on hold. This short code feature is
useful when a user does not want to be distracted by an BusyH
additional incoming call when they have a call on hold.
Call Intrude This feature intrudes on the existing connected call of the Target extension number.
specified target extension. All call parties are put into a
conference and can talk to and hear each other. Use of this Intru
feature is subject to the Can Intrude status of the intruder Actions |
and the Cannot be Intruded status of the target. Intrude.
A Call Intrude attempt to a user who is idle becomes a
Priority Call.
• Note that this feature requires conference resources from
the IP Office system for the duration of the intrusion.
• IP Office 4.0+ provides privacy features that allow users
to indicate that a call cannot be intruded on. See Private
Calls.
• For IP Office 4.2+, intruding onto an a user doing silent
monitoring (Call Listen ) is turned into a silent monitoring
call.
Call Listen This feature allows a user to monitor another user's call Target extension number.
without being heard. Monitoring is different from call
intrusion. Note that this feature requires conference Listn
resources from the IP Office system for the duration of the
intrusion.
· WARNING
Monitoring is not enabled by default. The use of monitoring
is may be subject to local laws and regulations. Before
enabling monitoring you must ensure that you have
complied with all applicable local laws and regulations.
Failure to do so may result in severe penalties.
Page 167 bec548d5-0993-4190-be21-172f46a9bf4e.xls
Call Listen Target extension number.
Listn
30. SHORT CODE FEATURES
Phone Soft- Program IP Office Release
Feature Description Telephone Number Default Short Manager Console Button
Code Control Control Control 2.1 3.0DT 3.0 3.1 3.2 4.0 4.1
The use of call listen is dependant on:
• The target being a member of the group set as the
user's Monitor Group (User | Telephony tab).
• The Can Intrude setting of the user listening and the
Cannot be Intruded setting of the target.
Monitoring is independent of the settings of the third party
to the call if they are internal.
• IP Office 4.0+ provides privacy features that allow users
to indicate that a call cannot be monitored. See Private
Calls.
• For IP Office 4.2+, intruding onto an a user doing silent
monitoring (Call Listen ) is turned into a silent monitoring
call. up the first available ringing call.
Call Pickup Pick *30
Any PickA
Call Pickup Pick up a ringing call from a specific extension. Target extension number. *32*N#
Extn CpkUp
Call Pickup Pick up a call ringing any hunt group of which the user is a *31
Group member. PickG
Call Pickup Pick up an incoming call which is presenting, held or Target Line Appearance ID. *
Line parked. Pickup executed using Line Appearance ID specified
in Telephone Number. For privacy reasons, Call Pickup Line
Q2
cannot be used on a held or parked conference call. As this 2007
feature is applied to presenting single party held / parked
maint.
calls only, user intrusion settings do not apply. This feature
Release
is not supported on T3 phones.
Call Pickup This feature can be used to pick up any call to an extension Group number or "Group name".
Members that is a member of the Hunt Group specified. The incoming
call can be as a result of a DID call to that extension, an *53*N# PickM
internal call to that extension or an internal or external call
to the Hunt Group.
Note that this function will not work for calls to a hunt
group member who currently has their membership
disabled.
Call Pickup Pick up an incoming call which is alerting, parked or held. Target user extension number. *
User The pickup uses the user extension number specified in
Telephone Number field of the short code. If there are Q2
multiple calls, priority is given to picking up alerting, then 2007
parked and then held in that order of priority. It cannot be maint.
used to pickup conferenced calls. The normal user intrusion Release
features are not applied to this pickup feature. This feature
is not supported on T3 phones.
Call Queue Queue the current call to the destination phone, even when Target extension number.
the destination phone is busy. This is the same as a
transfer except it allows you to transfer to a busy phone. *33*N# Queue
Call Record This feature allows you to record a conversation. To use Target extension number.
this requires Voicemail Pro. Refer to your local regulations
in relation to the recording of calls. Recor
• IP Office 4.0+ provides privacy features that allow users
to indicate that a call should not be recorded. See Private
Calls.
Call Steal This function can be used with or without a specified user Target extension number or blank for last
target. call transferred.
• If the specified target has alerting calls, the function will *45*N# Actions | Actions | Aquire
connect to the longest waiting call. and Reclaim Reclaim
• If the specified target has no alerting calls but does have *46 Call.
a connected call, the function will take over the connected
call, disconnecting the original user. This usage is subject
to the Can Intrude setting of the user and the Cannot Be
Intruded setting of the target. The feature is independent
the intrude settings of the third party to the call.
• If no target is specified, the function attempts to reclaim
the users last transferred call if it has not
been answered or has been answered by voicemail.
Page 168 bec548d5-0993-4190-be21-172f46a9bf4e.xls
30. SHORT CODE FEATURES
Phone Soft- Program IP Office Release
Feature Description Telephone Number Default Short Manager Console Button
Code Control Control Control 2.1 3.0DT 3.0 3.1 3.2 4.0 4.1
Call Waiting Enables call waiting on the user's extension. When on, if
On the user receives a second calls when already on a call,
they hear a call waiting tone in the speech path. *15 CWOn
Call waiting settings are ignored for users with multiple call
appearance buttons. In this case the appearance buttons
are used to indicate additional calls. Call waiting is
automatically applied for users with 'internal twinned'
phones.
Call Waiting Disables call waiting on the user's extension. Call waiting
Off may be applied for users with internal twinned phones
regardless of their call waiting settings. *16 CWOff
Call Waiting For phones using call waiting, this feature temporarily
Suspend disables call waiting for the duration of the users
next call. *70 CWSus
(A-Law only)
Cancel All This feature cancels all forms of forwarding on the user's
Forwarding extension including "Follow Me" and "Do Not
Disturb". *00 FwdOf
Cancel Ring Cancels any existing ring back (also known as callback) set
Back When by the user.
RBak-
Free
Change Login Allows a user to change their log in code. *
Code
The user's current and new log in codes separated by a *. Q2
2008
maint.
Release
Clear Call This feature can be used to end the current call.
*52 Clear
Clear CW This feature is most commonly used to end the user's
current call and answer the waiting call.
Note: Call waiting settings are ignored for users with *26 (A-Law ClrCW
multiple call appearance buttons. only)
Clear Hunt This feature changes the specified hunt group from 'Night
Group Night Service' mode to 'In Service' mode. This will not override a
hunt group in night service due to a time profile. Hunt group extension number. For IP Office 4.0+, if left *21*N# HGNS-
Service
blank, the short code will affect all
hunt groups of which the user is a member.
Clear Hunt This feature changes the specified hunt group from 'Out of
Group Out Of Service' mode to 'In Service' mode. This will not override a
hunt group in night service due to a time profile. Hunt group extension number. For IP Office 4.0+, if left HGOS-
Service blank, the short code will affect all
hunt groups of which the user is a member.
Clear Quota This feature refreshes the time quota for all services or a "Service name" or "" (all services).
specific service.
Quota
Conference Places any calls the user has on hold into a conference with
Add the user. This feature is useful for impromptu conferences.
*47 Conf+
Conference This feature allows a user to join a specific conference. Conference number. This can be an
Meet Me Note that this feature is not supported on IP Office alphanumeric value up to 15 characters.
IP500 systems running in IP Office Standard Edition CnfRv
mode.
CW Pick up the waiting call. This feature provides same
functionality as pressing the Recall or Hold key on the
phone. Unlike the Clear CW feature, this feature does not
disconnect you from the existing call when the second call
is picked up.
Dial This short code feature allows users to dial the number Telephone number.
specified to an outside line.
Various Dial
depending on
locale.
Dial 3K1 Sets the ISDN bearer capabilities to 3.1Khz audio call. Telephone number.
D3K1
Dial 56K Sets the ISDN bearer capabilities to 56Kbps data call. Telephone number.
D56K
Page 169 bec548d5-0993-4190-be21-172f46a9bf4e.xls
30. SHORT CODE FEATURES
Phone Soft- Program IP Office Release
Feature Description Telephone Number Default Short Manager Console Button
Code Control Control Control 2.1 3.0DT 3.0 3.1 3.2 4.0 4.1
Dial 64K Sets the ISDN bearer capabilities to 64Kbps data call. Telephone number.
D64K
Dial CW Call the specified extension number and force call waiting Extension number.
indication on if the extension is already on a call.
If the user has call appearance buttons programmed, call DCW
waiting will not get activated. The next incoming call will
appear on an available call appearance button. When there
are no available call appearance buttons, the next incoming
call will receive busy tone.
Dial Direct Call the extension specified and force automatic answer if Extension number.
supported by the telephone type.
Dirct
Dial Direct When the line appearance is mapped to a short code using Telephone number.
Hot Line the DialDirectHotLine short code feature, no secondary
dial tone is generated and the number is dialed directly.
This feature should not be confused with the hot line
feature enabled using ?D short codes.
Dial Dials the number specified regardless of any call barring Telephone number.
Emergency applicable to the user.
On all IP Office systems, regardless of locale, system and Emrgy
or ARS, short codes using the Dial Emergency feature
should be created for any required emergency service
numbers. Those short codes should be useable by all users
from all extensions. Those short codes should route the
calls to suitable lines. If the system uses prefixes for
external dialing, the dialing of emergency numbers with
and without the prefix should be allowed. Note that the
blocking of emergency numbers or the routing of
emergency numbers to a intermediate destination other
than the emergency network may be against local and
nation laws.
For systems with a United States locale, the Dial
Emergency short code acts differently. Calls matched to
Dial Emergency short codes are routed using the details
contained in the E911 forms. This routing will then be
either via installed E911 Adjunct equipment or via grouped
Dial Extn This feature and extensions called zones.
set of trunkscan be used to dial an internal extension Extension number.
number (user or hunt group).
Dial Inclusion This feature intrudes on the existing call of the specified Target extension number.
target extension. The intruder and the target extension can
then talk but cannot be heard by the other party. This can Inclu.
include intruding into a conference call, where the
conference will continue without the intrusion target.
During the intrusion all parties hear a repeated intrusion
tone. When the intruder hangs-up the original call parties
are reconnected.
Use of this feature is subject to the Can Intrude status
(configured in Manager via the User form's Telephony tab)
of the intruder and the target extension (the extension to
be intruded upon).
Attempting to hold a dial inclusion call simply ends the
intrusion part of the call. The inclusion cannot be parked.
Dial Paging This feature makes a page call to an extension or group. Extension or group number.
The target extension or group members must
support page calls (that is to be able to auto-answer calls). (Groups Page
only)
Dial Physical Dial a specified extension number regardless of the current Base Extension number
Extension By user logged on at that extension and any forwarding, follow
me or do not disturb settings applied by the current *70*N# (MU- PhyEx
Number
extension user. Note that the extension number used is the Law only)
Base Extension number set against the extension
configuration settings.
Dial Physical Dial a specific extension using its system ID. This may be Extension ID
Number By ID necessary in hot desking environments where
some extensions have been created with no default *71*N# (MU- DialP
extension number. Without an extension number, a Law only)
call can not be made to that extension unless a short code
is created.
Dial Speech This feature allows a short code to be created to force the Telephone number.
outgoing call to use the Speech bearer capability.
DV110
Page 170 bec548d5-0993-4190-be21-172f46a9bf4e.xls
30. SHORT CODE FEATURES
Phone Soft- Program IP Office Release
Feature Description Telephone Number Default Short Manager Console Button
Code Control Control Control 2.1 3.0DT 3.0 3.1 3.2 4.0 4.1
Dial V110 Sets the ISDN bearer capabilities to V110. The call is Telephone number.
presented to local exchange as a "Data Call".
DV120
Dial V120 Sets the ISDN bear capabilities using V.120. Telephone number.
Dvide
Dial Video The call is presented to the local exchange as a "Video Telephone number.
Call".
DSpch
Disable ARS This feature can be used to put an ARS form out of service. ARS form number.
Form It can be used with ARS forms for which an Out of Service
Route has been configured in Manager. The short code
feature Enable ARS Form can be used to return an ARS
form to in service.
Disable This feature turns off the forwarding of internal calls for the
Internal user. It applies to Forward Unconditional,
Forward on Busy and Forward on No Answer.
Forwards
Disable This feature turns off the forwarding of internal calls for the
Internal user. It applies to Forward Unconditional only.
Forward
Unconditional
Disable This feature turns off the forwarding of internal calls for the
Internal user. It applies to Forward on Busy and
Forward on No Answer.
Forward Busy
or No Answer
Display Msg Allows the sending of special functions to DS port display The telephone number takes the format
phone extensions. xxxx;[0)nnn/ppppppp where:
• xxx is the target extension. Displ
• nnn is the Definity feature number of the
emulation feature.
• ppppppp is the parameter data if
Do Not This feature adds a number to the user's "Do Not Disturb required.
Telephone number or ICLID. Up to 31
Disturb Exception Numbers List". This can be an internal extension characters. For ICLID numbers any prefix
number or external ICLID. For further details see Do Not added by the IP Office system must also be *10*N# DNDX+
Exception Disturb (DND) in the Telephone Features section. included.
Add
Do Not This feature removes a number from the user's "Do Not Telephone number or ICLID.
Disturb Disturb Exception List". For further details see Do Not
Disturb (DND) in the Telephone Features section. *11*N# DNDX-
Exception
Delete
Do Not This feature puts the user into 'Do Not Disturb' mode. When
Disturb On on, all calls, except those from numbers in the user's
exception list hear busy tones or are redirected to voicemail *08 DNDOn
if available. For further details see Do Not Disturb (DND)
in the Telephone Features section.
Do Not Cancels the user's 'do not disturb' mode if set. For further
Disturb Off details see Do Not Disturb (DND) in the
Telephone Features section. *09 DNDOf
Enable ARS This feature can be used to put an ARS form in service. It ARS form number.
Form can be used with ARS forms that have been put out of
service through Manager or the use of a Disable ARS Form
short code.
Enable This feature turns on the forwarding of internal calls for the
Internal user. It applies to Forward Unconditional, Forward on Busy
and Forward on No Answer.
Forwards
Enable This feature turns on the forwarding of internal calls for the
Internal user. It applies to Forward Unconditional only.
Forward
Unconditional
Enable This feature turns on the forwarding of internal calls for the
Internal user. It applies to Forward on Busy and Forward on No
Answer.
Forward Busy
or No Answer
Page 171 bec548d5-0993-4190-be21-172f46a9bf4e.xls
30. SHORT CODE FEATURES
Phone Soft- Program IP Office Release
Feature Description Telephone Number Default Short Manager Console Button
Code Control Control Control 2.1 3.0DT 3.0 3.1 3.2 4.0 4.1
Extn Login This feature allows a user to take over ownership of an Extension Number*Login Code.
extension. This requires the user to have a Login Code If just a single number is dialed containing
(User | Telephony | Supervisor Settings) . no * separator, the IP Office assumes that *35*N# Login
Note that on some phones, the dialed digits are recorded the extension number to use is the physical
and may include the login code used. extension's default extension number and
Login codes of up to 15 digits are supported with Extn that the number dialed is the login code.
Login buttons. Login codes of up to 31 digits are supported
with Extn Login short codes.
Extn Logout This feature logs the user off the phone at which they are
logged on.
For IP Office 4.0 and higher this feature cannot be used by *36 Logof
a user who does not have a login code or by the default
associated user of an extension unless they are set to
forced login.
Flash Hook This feature sends a hook flash signal to the currently Pre-IP Office 4.0
connected line if it is an analog line. IP Office 4.0+: Optional
For IP Office 4.0 and higher, the telephone Flash
number field can be used to set the transfer
destination number for a Centrex Transfer.
In this case the use of the short code
Forced
Account Code and Forced Authorization
Code are not supported and the Line Group
Id must
match the outgoing line to the Centrex
FNE This short code feature is used for Mobile Call Control and This number sets the required FNE function.
one-X Mobile Client support. For a list of supported functions see one-X
Mobile Control
Follow Me Causes calls to the extension number specified to be Extension to redirect to the dialing
Here redirected to the extension initiating the 'Follow Me Here'. extension.
If the redirected call receives a busy tone or is not *12*N# Here+
answered, then the call behaves as though the User's
extension had failed to answer. For further details see
Follow Me in the Telephone Features section.
Follow Me Cancels any Follow Me set on the specified extension. This Extension being redirected to the dialing
Here Cancel action can only be performed at the extension to which the extension.
Follow Me Here is targetted. For further details see *13*N# Here-
Follow Me in the Telephone Features section.
Follow Me To Causes calls to the extension to be redirected to the Follow Target extension number or blank (cancel
Me destination extension specified. For further details see Follow Me To)
Follow Me in the Telephone Features section. *14*N#. FolTo
Forward Hunt Forward the user's hunt group calls to their forward number
Group Calls when the user has Forward Unconditional active. For
further details see Forward Unconditional in the *50 FwdH+
On Telephone Features section.
This option is only applied for calls to Sequential and
Rotary type hunt groups. Calls from other hunt group
types are not presented to the user when they have
Forward Unconditional active. Note also that hunt group
calls cannot be forwarded to another hunt group.
Forward Hunt This feature cancels the forwarding of the user's hunt group
Group Calls calls. For further details see Forward Unconditional in
the Telephone Features section. *51 FwdH-
Off
Forward Sets the number to which the user's calls are redirected. Telephone number.
Number This can be an internal or external number. The number is
still subject to the user's call barring settings. For further *07*N# FwdNo
details see Forward Unconditional in the Telephone
Features section.
This feature does not activate forwarding; it only sets the
number for the forwarding destination.
This number is used for all forward types; Forward
Unconditional, Forward on Busy and Forward on No
Answer, unless the user has a separate Forward on Busy
Number set for forward on busy and forward on no answer
functions.
Forward On Sets the number to which the user's calls are forwarded Telephone number.
Busy Number when Forward on Busy or Forward on No Answer are
on. If no Forward on Busy Number is set, those functions *57*N# FwBNo
use the Forward Number.
This feature does not activate the forwarding, it only sets
the number for the forwarding destination.
Page 172 bec548d5-0993-4190-be21-172f46a9bf4e.xls
30. SHORT CODE FEATURES
Phone Soft- Program IP Office Release
Feature Description Telephone Number Default Short Manager Console Button
Code Control Control Control 2.1 3.0DT 3.0 3.1 3.2 4.0 4.1
Forward On This feature enables forwarding when the user's extension
Busy On is busy. It uses the Forward Number destination or, if set,
the Forward on Busy Number destination. *03 FwBOn
If the user has call appearance buttons programmed, the
system will not treat them as busy until all the call
appearance buttons are in use.
For IP Office 3.2 and higher, Forward Internal (User |
Forwarding) can also be used to control whether internal
calls are forwarded.
Forward On This feature cancels forwarding when the user's extension
Busy Off is busy.
*04 FwBOf
Forward On This feature enables forwarding when the user's extension
No Answer On is not answered within the period defined by their No
Answer Time. It uses the Forward Number destination *05 FwNOn
or, if set, the Forward on Busy Number destination.
For IP Office 3.2 and higher, Forward Internal (User |
Forwarding) can also be used to control whether internal
calls are forwarded.
Forward On This feature cancels forwarding when the user's extension
No Answer is not answered.
*06 FwNOf
Off
Forward This feature enables forwarding of all calls, except group
Unconditional calls, to the Forward Number set for the user's extension.
To also forward hunt group calls, Forward Hunt Group *01 FwUOn
On Calls On must also be used. For further details see
Forward Unconditional in the Telephone Features
section.
For IP Office 3.2 and higher, Forward Internal (User |
Forwarding) can also be used to control whether internal
calls are forwarded.
Forward This feature cancels forwarding of all calls from the user's
Unconditional extension. Note: This does not disable Forward on No
Answer and or Forward on Busy if those functions are *02 FwUOf
Off also on. For further details see Forward Unconditional in
the Telephone Features section.
Group Listen Disables the group listen function for the user‟s extension.
Off See Group Listen On.
GroupListe
nOff
Group Listen Using group listen allows callers to be heard through the
On phone's handsfree speaker but to only hear the phone's
handset microphone. When group listen is enabled, it GroupListe
modifies the hands free functionality of the short code nOn
user‟s terminal in the following manner
• When the user‟s phone is placed in handsfree / speaker
mode, the speech path from the connected party is
broadcast on the phone speaker but the phone's base
microphone is disabled.
• The connected party can only hear speech delivered
directly by the short code users handset microphone.
This enables listeners local to the short code user‟s phone
to hear the connected party whilst limiting the connected
party to hear only what is communicated via the user‟s
handset.
• Group listen is not supported for IP phones or when using
a phone's HEADSET button.
• Currently connected calls are not affected by changes to
this setting. If group listen is required it must be selected
Headset before the call is connected.a headset and the telephone
Toggles between the use of
Toggle handset.
HdSet
Hold Call This uses the Q.931 Hold facility, and "holds" the incoming Exchange hold slot number or blank (slot 0).
call at the ISDN exchange, freeing up the ISDN B channel.
The Hold Call feature "holds" the current call to a slot. The Hold
current call is always automatically placed into slot 0 if it
has not been placed in a specified slot. Only available if
supported by the ISDN exchange.
Page 173 bec548d5-0993-4190-be21-172f46a9bf4e.xls
30. SHORT CODE FEATURES
Phone Soft- Program IP Office Release
Feature Description Telephone Number Default Short Manager Console Button
Code Control Control Control 2.1 3.0DT 3.0 3.1 3.2 4.0 4.1
Hold CW This uses the Q.931 Hold facility, and "holds" the incoming Exchange hold slot number or blank (slot 0).
call at the ISDN exchange, freeing up the ISDN B channel.
The Hold CW feature "holds" the current call to an exchange *27*N# (A- HoldCW
slot and answers the call waiting. The current call is always Law only)
automatically placed into slot 0 if it has not been placed in
a specified slot. Only available if supported by the ISDN
exchange.
Hold Music This feature allows the user to check the system's music on Optional.
hold. See Music On Hold for more information. IP Office 4.2+ (not Small Office Edition) supports up to 4
hold music sources, numbered 1 to 4. 1 represents the *34N; Music
System Source . 2 to 4 represent the Alternate Sources .
If no number is specified, the default system source is
assumed.
Hunt Group This feature disables the user's membership of the specified Group number.
Disable hunt group. They will no longer receive call to that hunt
group until their membership is enabled again. To use this HGDis
feature, you must already belong to the hunt group. See
also Hunt Group Enable.
Hunt Group This feature enables the user's membership of a hunt group Group number.
Enable so they can begin to receive calls to the specified hunt
group. To use this feature, the user must already belong to HGEna
the hunt group. This short code can not be used to add
someone to a hunt group. This must be done within
Manager's Hunt Group form.
Last Number This feature allows an extension to redial the last number
Redial dialed.
MCID Activate This feature should only be used in agreement with the
ISDN service provider and the appropriate local legal
authorities. It allows users with Can Trace Calls (User |
Telephony | Supervisor Settings) set to trigger a
malicious call trace of their previous call at the ISDN
exchange. Refer to Telephone Features Malicious Call
Tracing for further details.
Mobile This short code feature allows the user to pickup a call
Twinned Call ringing or connected at the destination of their mobile
twinning number. This short code can only be used from
Pickup the primary extension which is being used for the twinning
operation.
Note that the use of mobile twinning requires entry of a
Mobile Twinning license and may be subject to a time
profile.
Off Hook Enables or disables whether the user's extension acts as a "Y" for on or "N" for off.
Station fully hands free unit. Typically this is used when the
answering and clearing of calls is done through an OHStn
application such as Phone Manager. This feature is also
configurable via Phone Manager.
Outgoing Call Allows a user to switch off their outgoing call bar status. The user's log in code. *
Bar Off The user or the short code must enter the users log in code
if set in order to be successful.
Q2
2008
maint.
Release
Outgoing Call Allows a user to switch on their outgoing call bar status. *
Bar On
Q2
2008
maint.
Release
Page 174 bec548d5-0993-4190-be21-172f46a9bf4e.xls
30. SHORT CODE FEATURES
Phone Soft- Program IP Office Release
Feature Description Telephone Number Default Short Manager Console Button
Code Control Control Control 2.1 3.0DT 3.0 3.1 3.2 4.0 4.1
Park Call Parks the user's current call into the specified park slot Park slot number.
number. The call can then be retrieved by other extensions If no park slot number is specified when this
(refer to the appropriate telephone user guide). While short code is used, the system automatically *37*N# Park
parked the caller hears music on hold if available. assigns a park slot number based on the
Park Timeout (System | Telephony | Telephony) extension number of the user parking the
controls how long a call will remain parked. When this call plus one digit 0 to 9.
expires the call will recall to the parking user if they are
idle or when they next become idle. The recall call will
continue ring and does follow any forwards or go to
voicemail.
The 'Unpark Call' feature can be used to retrieve calls
from specific park slots.
Private Call Short codes using this feature toggle on or off private call Optional. Number to dial for private call.
status. When on, any subsequent calls cannot be intruded
on, bridged into or silently monitored until the user's
private call status is switched off.
Note that use of private calls is separate from the user's
intrusion settings. If a user is set to Cannot be Intruded,
switching private calls off does not affect that status. To
allow private calls to be used to full control the user status,
Cannot be Intruded should be disabled for that user.
Private call status can also be switched on or off using a
short code features Private Call On and Private Call Off
feature or a programmed button set to the Private Call
action.
Note that a user logging on or off causes privacy to be reset
to off.
Private Call Short codes using this feature turn off private call status for
Off the user if set. The short code features Private Call and
Private Call On can be used to turn private call on.
Note that use of private calls is separate from the user's
intrusion settings. If a user is set to Cannot be Intruded,
switching private calls off does not affect that status. To
allow private calls to be used to full control the user status,
Cannot be Intruded should be disabled for that user
Private Call Short codes using this feature turn on the private call
On settings for the user regardless of their Cannot Be
Intruded setting. Any subsequent calls cannot be intruded
on, bridged into or silently monitored until the user's
private call status is switched off.
Private call status can be switched off using a short code
with the Private Call Off feature or a programmed button
set to the Private Call action. To enable private call
status for a single following call only the Private Call short
code feature should be used.
Note that a user logging on or off causes privacy to be reset
to off.
Priority Call This feature allows the user to call another user even if Extension number.
they are set to 'do not disturb'. Priority calls to a user
without DND will follow forwarding and follow me settings Pcall
but will not go to voicemail.
Record This short code feature is used to record hunt group The hunt group number followed by ".1" for
Message announcements on Embedded Voicemail, see Hunt Group | announcement 1 or ".2" for
Announcements. announcement 2. *91N; and
*92N;
Relay On This feature closes the specified switch in the system's Switch number (1 or 2).
external output (EXT O/P) port.
*39 (Switch 1) Rely+
*42 (Switch 2)
*9000*
Relay Off This feature opens the specified switch in the system's Switch number (1 or 2).
external output (EXT O/P) port.
*40 (Switch 1) Rely-
*43 (Switch 2)
Page 175 bec548d5-0993-4190-be21-172f46a9bf4e.xls
30. SHORT CODE FEATURES
Phone Soft- Program IP Office Release
Feature Description Telephone Number Default Short Manager Console Button
Code Control Control Control 2.1 3.0DT 3.0 3.1 3.2 4.0 4.1
Relay Pulse This feature closes the specified switch in the system's Switch number (1 or 2).
external output (EXT O/P) port for 5 seconds and
then opens the switch. *41 (Switch 1) Relay
*44 (Switch 2)
Resume Call Resume a call previously suspended to the specified ISDN Exchange suspend slot number.
exchange slot. The suspended call may be resumed from
another phone/ISDN Control Unit on the same line. *23*N# (A- Resum
Law only)
Retrieve Call Retrieves a call previously held to a specific ISDN exchange Exchange hold slot number.
slot.
*25*N# (A- Retriv
law only)
Ring Back This feature sets a ringback on the specified extension. This Target extension number.
When Free sets a 'ringback when free' on an extension currently on a
call or a 'ringback when next used' for an extension that is RBak+
free but does not answer.
When the target extension is next used or ends its current
call, the users is rung and when they answer a call is made
to the target extension.
Secondary Secondary dial tone is a system feature to generate a Digit which triggers secondary dial tone.
Dial Tone secondary dial tone after the user has begun dialing an
external number. This dial tone is then played until the 9 (U-Law only)
number dialing and an external trunk seized.
For IP Office 4.0 and higher the use of this short code
feature has been replaced by the Secondary Dial Tone
check box option on ARS forms.
For pre-4.0 IP Office systems secondary dial tone is
triggered through the use of the secondary dial tone short
code feature.
Set Absent This feature can be used to select the user's current The telephone number should take the
Text absence text. This text is then displayed to internal callers format "y,n,text " where:
who have suitable display phones or IP Office applications. • y = 0 or 1 to turn this feature on or off. Absnt
It doesn't changes the users status. • n = the number of the absent statement
The text is displayed to callers even if the user has to use, see the list below:
forwarded their calls or is using follow me. Absence text is • 0 = None.
supported across a Small Community Network (SCN). • 1 = On vacation until.
The absence text message is limited to 128 characters. • 2 = Will be back.
Note however that most amount displayed will depend on • 3 = At lunch until.
the caller's device or application. • 4 = Meeting until.
• 5 = Please call.
• 6 = Dont disturb until.
• 7 = With visitors until.
• 8 = With cust. til.
• 9 = Back soon.
• 10 = Back tomorrow.
• 11 = Custom.
• text = any text to follow the absent
Set Account This short code feature is used to allow system users to statement.
A valid account code.
Code enter a valid account code prior to making a phone call.
This short code feature is essential for allowing analog Acct.
phone users to enter account codes. Once this short code
is set up, any account code can be used in conjunction with
it.
Set This short code feature is only available on systems A valid authorization code.
Authorization configured to use authorization codes. See Authorization
Codes. The feature is used to allow a user to enter a valid
Code
authorization code prior to making a phone call.
This short code feature is essential for allowing analog
phone users to enter authorization codes. Note that the
authorization code must be associated with the user or the
user rights to which the user belongs.
Set Hunt This feature puts the specified hunt group into 'Night Hunt group extension number.
Group Night Service' mode.
Previously in IP Office 3.2 the Set Hunt Group Night *20*N# HGNS+
Service Service, Set Hunt Group Out of Service and Hunt Group
Enable short code features toggled. That behaviour is not
supported in 4.0 and higher.
Page 176 bec548d5-0993-4190-be21-172f46a9bf4e.xls
30. SHORT CODE FEATURES
Phone Soft- Program IP Office Release
Feature Description Telephone Number Default Short Manager Console Button
Code Control Control Control 2.1 3.0DT 3.0 3.1 3.2 4.0 4.1
Set Hunt This feature manually puts the specified hunt group into Hunt group extension number.
Group Out Of 'Out of Service' mode. For IP Office 4.0+, if left blank, the short
If a time profile has also been defined to control hunt group code will affect all hunt groups of which the HGOS+
Service night service, the action may vary: user is a member.
• Pre-4.0 IP Office
Set Hunt Group Out of Service cannot be used to override a
hunt group put into night service
by a time profile.
• 4.0 IP Office and Higher
This option can be used to override a time profile and
change a hunt group from night service to
out of service.
Set Inside This feature allows the user to select the ringing used on Number corresponding to the desired ring
Call Seq their extension for internal calls. The number entered pattern. See Ring Tones.
corresponds to the ring pattern required. This is 0 for ICSeq
Default Ring, 1 for RingNormal, 2 for RingType1, etc. For
more information on selectable ringing patterns, see Ring
Tones.
Use of this short code function is applicable to analog phone
users only. The distinctive ring used by DS port phones is
fixed by the phone type.
Set Mobile This short code feature can be used to set a mobile Twinning destination.
Twinning twinning number. The destination can be any external
number the user is able to dial normally. It should include
Number any prefix if necessary.
Note that the use of mobile twinning requires entry of a
Mobile Twinning license and may be subject to a time
profile.
Set Mobile This short code feature turns on the user's mobile twinning.
Twinning On It requires a mobile twinning number to have been set for
the user. That can be done through using the Set Mobile
Twinning Number short code feature or through the User
| Twinning tab within Manager.
Note that the use of mobile twinning requires entry of a
Mobile Twinning license and may be subject to a time
profile.
Set Mobile This short code feature turns off the user's mobile twinning.
Twinning Off Note that the use of mobile twinning requires entry of a
Mobile Twinning license and may be subject to a time
profile.
Set No This short code feature allows the user to change their No Time in seconds.
Answer Time Answer Time (User | Telephony | Call Settings)
NATim
Set Outside This feature allows the user to select the ringing used on Number corresponding to the desired ring
Call Seq their extension for external calls. The number entered pattern. See Ring Tones.
corresponds to the ring pattern required. This is 0 for OCSeq
Default Ring, 1 for RingNormal, 2 for RingType1, etc. For
more information on selectable ringing patterns, see Ring
Tones. Use of this short code function is applicable to
analog phone users only. The distinctive ring used by DS
port phones is fixed by the phone type.
Set Ringback This feature allows the user to select the ringing used on Number corresponding to the desired ring
Seq their extension for ringback calls. The number entered pattern. See Ring Tones.
corresponds to the ring pattern required. This is 0 for RBSeq
Default Ring, 1 for RingNormal, 2 for RingType1, etc. For
more information on selectable ringing patterns, see Ring
Tones.
Use of this short code function is applicable to analog phone
users only. The distinctive ring used by DS port phones is
fixed by the phone type
Set Wrap Up Allows users to change their Wrap-up Time (User | Time in seconds.
Time Telephony | Call Settings) setting, which specifies the
amount of time, after disconnecting from a call, before the WUTim
user can take another call.
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30. SHORT CODE FEATURES
Phone Soft- Program IP Office Release
Feature Description Telephone Number Default Short Manager Console Button
Code Control Control Control 2.1 3.0DT 3.0 3.1 3.2 4.0 4.1
Shutdown Allows the Embedded Voicemail service to be closed down *
Embedded without having to switch off the IP Office. Once shutdown
the Embedded Voicemail memory card can be safely
Voicemail removed.
Q2
2007
The short code has the following effects:
maint.
1. Immediately disconnect all current users within Release
embedded voicemail. This is not a polite shutdown
2. Mark the embedded voicemail as inactive so that it will
not receive any new calls.
3. Shutdown the file system so that the call data is
correctly written to the flash card.
4. Extinguish the C/F LED on the IP406 V2 or IP 500 when it
is safe to remove the memory card.
Once Embedded Voicemail is shutdown, it is restarted by
removal and then reinsertion of a memory
Suspend Call card.
This feature uses the Q.931 Suspend facility. It suspends Exchange slot number or blank (slot 0).
the incoming call at the ISDN exchange, freeing up the
ISDN B channel. The call is placed in exchange slot 0 if a Suspe
slot number is not specified.
Suspend CW This feature uses the Q.931 Suspend facility. Suspends the Exchange slot number or blank (slot 0).
incoming call at the ISDN exchange and answer the call
waiting. The call is placed in exchange slot 0 if a slot *28*N# (A- SusCW
number is not specified. Only available when supported by Law only)
the ISDN exchange.
Toggle Calls This feature cycles through each call that the user has on
hold on the IP Office system. This feature is useful when a
user with a single-line telephone has several calls on hold *29 Toggl
and needs to respond to each one in turn.
Unpark Call Retrieve a parked call from a specified system park slot. In System park slot number.
pre-3.2 IP Office this feature was call Ride Call.
*38*N# Ride
Voicemail This feature connects to the voicemail system. Normally the See column to left.
Collect telephone number field is used to indicate the name of the
mailbox to be accessed, for example "?Extn201" or *17 VMCol
"#Extn201". The ? indicates 'collect messages' and the #
indicates 'leave a message'. Placing the text within quote
marks stops it being interpreted by the IP Office as special
short code characters.
When using Voicemail Pro, names of specific call flow start
points can also be used to directly access those start points
via a short code. In these cases, ? is not used and # is only
used if ringing is required before the start point's call flow
begins.
Note: Short codes using the Voicemail Collect feature, with
either "Short Codes.name" and "#Short Codes.name"
entries in the Telephone Number field are automatically
converted to the Voicemail Node feature and name.
Voicemail Similar to Voicemail Collect but used for calls being Voicemail Pro Short Code start point name
Node directed to a Voicemail Pro Short Codes start point. If without quotation marks.
ringing is required before the start point call flow begins
then a # should be included before the name. Useful if you
have set up a short code start point with Voicemail Pro and
want to give direct internal access to it.
Voicemail On This feature enables the user's voicemail mailbox to answer
calls which ring unanswered or arrive when the user is
busy. It does not disable the voicemail mailbox being used *18 VMOn
as the target for other functions such as call recording or
messages forwarded from other mailboxes.
Voicemail Off This feature disables the user's voicemail box from
answering calls. Note that this does not stop messages
being forwarded to the mailbox from other mailboxes. *19 VMOff
Voicemail This feature enables voicemail ringback to the user's
Ringback On extension. Voicemail ringback is used to call the user when
they have new voicemail messages. The ringback takes *48 VMRB+
place each time the extension is used. This feature is useful
for users who do not have voicemail light/button indicators
on their telephone.
If the user has been configured to receive message waiting
indication for any hunt groups, a separate voicemail
ringback will occur for each such group and for the users
own mailbox.
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30. SHORT CODE FEATURES
Phone Soft- Program IP Office Release
Feature Description Telephone Number Default Short Manager Console Button
Code Control Control Control 2.1 3.0DT 3.0 3.1 3.2 4.0 4.1
Voicemail This feature disables voicemail ringback to the user's
Ringback Off extension. This feature is also available on Phone Manager.
*49 VMRB-
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31. SHORT CODE EXAMPLES
Short Code Parameters - Manager:6.2. Short Codes - IP Office 4.2 - Issue 22b (1 July 2008)
Understanding Short Codes
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31. SHORT CODE EXAMPLES
Short Code Parameters - Manager:6.2. Short Codes - IP Office 4.2 - Issue 22b (1 July 2008)
How IP Office Interprets Dialed Short Codes
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31. SHORT CODE EXAMPLES
Short Code Parameters - Manager:6.2. Short Codes - IP Office 4.2 - Issue 22b (1 July 2008)
Page 182 bec548d5-0993-4190-be21-172f46a9bf4e.xls
31. SHORT CODE EXAMPLES
Short Code Parameters - Manager:6.2. Short Codes - IP Office 4.2 - Issue 22b (1 July 2008)
Short Code Fields and Characters
Page 183 bec548d5-0993-4190-be21-172f46a9bf4e.xls
31. SHORT CODE EXAMPLES
Short Code Parameters - Manager:6.2. Short Codes - IP Office 4.2 - Issue 22b (1 July 2008)
Page 184 bec548d5-0993-4190-be21-172f46a9bf4e.xls
31. SHORT CODE EXAMPLES
Short Code Parameters - Manager:6.2. Short Codes - IP Office 4.2 - Issue 22b (1 July 2008)
Short Code Matching Examples
Page 185 bec548d5-0993-4190-be21-172f46a9bf4e.xls
31. SHORT CODE EXAMPLES
Short Code Parameters - Manager:6.2. Short Codes - IP Office 4.2 - Issue 22b (1 July 2008)
Page 186 bec548d5-0993-4190-be21-172f46a9bf4e.xls
31. SHORT CODE EXAMPLES
Short Code Parameters - Manager:6.2. Short Codes - IP Office 4.2 - Issue 22b (1 July 2008)
Sample Short Codes
Page 187 bec548d5-0993-4190-be21-172f46a9bf4e.xls
31. SHORT CODE EXAMPLES
Short Code Parameters - Manager:6.2. Short Codes - IP Office 4.2 - Issue 22b (1 July 2008)
Page 188 bec548d5-0993-4190-be21-172f46a9bf4e.xls
31. SHORT CODE EXAMPLES
Short Code Parameters - Manager:6.2. Short Codes - IP Office 4.2 - Issue 22b (1 July 2008)
Page 189 bec548d5-0993-4190-be21-172f46a9bf4e.xls
31. SHORT CODE EXAMPLES
Short Code Parameters - Manager:6.2. Short Codes - IP Office 4.2 - Issue 22b (1 July 2008)
Page 190 bec548d5-0993-4190-be21-172f46a9bf4e.xls
31. SHORT CODE EXAMPLES
Short Code Parameters - Manager:6.2. Short Codes - IP Office 4.2 - Issue 22b (1 July 2008)
Page 191 bec548d5-0993-4190-be21-172f46a9bf4e.xls
31. SHORT CODE EXAMPLES
Short Code Parameters - Manager:6.2. Short Codes - IP Office 4.2 - Issue 22b (1 July 2008)
Page 192 bec548d5-0993-4190-be21-172f46a9bf4e.xls
32. SHORT CODE DEFAULTS
Code Telephone Number Feature A-Law U-Law
*00 Blank Cancel All Forwarding
*01 Blank Forward Unconditional On
*02 Blank Forward Unconditional Off
*03 Blank Forward On Busy On
*04 Blank Forward On Busy Off
*05 Blank Forward On No Answer On
*06 Blank Forward On No Answer Off
*07*N# N Forward Number
*08 Blank Do Not Disturb On
*09 Blank Do Not Disturb Off
*10*N# N Do Not Disturb Exception Add
*11*N# N Do Not Disturb Exception Del
*12*N# N Follow Me Here
*13*N# N Follow Me Here Cancel
*14*N# N Follow Me To
*15 Blank Call Waiting On
*16 Blank Call Waiting Off
*17 ?U Voicemail Collect
*18 Blank Voicemail On
*19 Blank Voicemail Off
*20*N# N Set Hunt Group Night Service
*21*N# N Clear Hunt Group Night Service
*22*N# N Suspend Call
*23*N# N Resume Call
*24*N# N Hold Call
*25*N# N Retrieve Call
*26 Clear CW
*27*N# N Hold CW
*28*N# N Suspend CW
*29 Blank Toggle Calls
*30 Blank Call Pickup Any
*31 Blank Call Pickup Group
*32*N# N Call Pickup Extn
*33*N# N Call Queue
*34N; Blank Hold Music
*35*N# N Extn Login
*36 Blank Extn Logout
*37*N# N Park Call
*38*N# N Unpark Call
*39 1 Relay On
*40 1 Relay Off
*41 1 Relay Pulse
*42 2 Relay On
*43 2 Relay Off
*44 2 Relay Pulse
*45*N# N Acquire Call
*46 Blank Acquire Call
*47 Blank Conference Add
*48 Blank Voicemail Ringback On
*49 Blank Voicemail Ringback Off
*50 Blank Forward Huntgroup On
*51 Blank Forward Huntgroup Off
*52 Blank Cancel or Deny
Page 193 bec548d5-0993-4190-be21-172f46a9bf4e.xls
32. SHORT CODE DEFAULTS
Code Telephone Number Feature A-Law U-Law
*53*N# N Call Pickup Members
*57*N# N Forward On Busy Number
*70 Blank Call Waiting Suspend
*70*N# N Dial Physical Extn By Number
*71*N# N Dial Physical Extn By ID
*9000* "MAINTENANCE" Relay On
*91N; N".1" Record Message
*92N; N".2" Record Message
9N N Dial
? . Dial
Additional short codes of the form *DSSN, *SDN, *SKN, *#N and **N may also visible. These are
used by the IP Office system for internal functions and should not be removed or altered.
For IP Office 4.2+, the default *34 short code for music on hold has changed to *34N;.
Page 194 bec548d5-0993-4190-be21-172f46a9bf4e.xls
33. TAPI FUNCTIONS SUPPORTED
TAPI Functions Supported on IPO
TAPI Functions Supported on IPO
TAPI Link Lite provides the following functionality for TAPI 2.1
• lineAddToConference • lineNegotiateTAPIVersion
• lineAnswer • lineOpen
• lineBlindtransfer • linePark
• lineCompleteTransfer • lineRedirect
• lineConfigDialog • lineRemoveFromConference
• lineClose • lineSetAppPriority
• lineDeallocateCall • lineSetAppSpecific
• lineDial • lineSetCallPrivilege
• lineDrop • lineSetStatusMessages
• lineGetAddressCaps • lineSetupTransfer
• lineGetAddressID • lineShutdown
• lineGetAddressStatus • lineSwapHold
• lineGetAppPriority • lineUnhold
• lineGetCallInfo • lineUnpark
• lineGetCallStatus • lineSetCallData
• lineGetDevCaps • lineDevSpecific
• lineGetID • lineGenerateDigits
• lineHold • lineGenerateTone
• lineInitialiseEx • lineMonitorDigits
• lineMakeCall • lineMonitorTones
TAPI 3.0 functions supported
The following functions are supported using TAPI 3.0:
ITTAPI ITAddress
Initialize Get_AddressName
Shutdown Get_dialableAddress
EnumerateAddresses get_ServiceProviderName
RegisterCallNotifications CreateCall
Put_EventFilter
ITMediaSupport
get_MediaTypes
ITCallInfo ITBasicCallControl
get_Address Connect
get_CallState Answer
get_CallInfoString Disconnect
SetCallInfoBuffer Hold
SwapHold
ParkDirect
Unpark
BlindTransfer
Transfer
ITCallStateEvent ITCallNotificationEvent
get_Cause get_Call
get_State
get_Call
ITCallInfoChangeEvent ITCallHubEvent
get_Call get_Event
get_Call
Notes:
TAPI Link Lite can be used from C, C++ and Delphi. Visual Basic cannot directly use
TAPI 2.1, but does support TAPI 3.0 without any third-party tools.
TAPI Link Lite is provides detailed information on telephony events, including the
ability to screen-pop based on CLI and/or DDI.
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33. TAPI FUNCTIONS SUPPORTED
Device-Specific Data
The following table shows the device specific data available via TAPI.
• Phone's extension number • Force login flag
• Forward on busy flag • Login code flag
• Forward on no answer flag • System phone flag
• Forward unconditional flag • Absent message id
• Forward hunt group flag • Absent message set flag
• Do not disturb flag • Voicemail email mode
• Outgoing call bar flag • User's extension number
• Call waiting on flag • Users Locale
• Voicemail on flag • Forward number
• Voicemail ring-back flag • Follow me number
• Number of voicemail messages • Absent text
• Number of unread voicemail • Do not disturb exception list
• Outside call sequence number • Forward on busy number
• Inside call sequence number • User's priority
• Ring back sequence number • Number of groups the user is a
• No answer timeout period member of
• No answer timeout period • Number of groups that the user is a
• Wrap up time period member of that are currently
• Can intrude flag outside their time profile
• Cannot be intruded upon flag • Number of groups the user is
• X directory flag currently disabled from
• X directory flag • Number of groups that the user is a
member of that are currently out of
service
• Number of groups that the user is a
member of that are currently on
night service
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33. TAPI FUNCTIONS SUPPORTED
DevLink Fields
The following table shows the device specific data available via DevLink.
# Field Data ( S Message ) # Field Data ( S Message )
1 A call id 26 Voicemail disallow
2 B call id 27 Sending complete
3 A state 28 Bc.tc,bc.tm
4 B state 29 Owner hunt group name
5 A connected 30 Original hunt group name
6 A is music 31 Original user name
7 B connected 32 Target hunt group name
8 B is music 33 Target user name
9 A name 34 Target RAS name
10 B name 35 Is internal call
11 B list (possible targets for the call) 36 Time stamp
12 A slot ,channel 37 Connected time
13 B slot , channel 38 Ring time
14 Called party presentation & type 39 Connected duration
15 Called party number 40 Ring duration
16 Calling party presentation & type 41 Locale
17 Calling party number 42 Park slot number
18 Called sub address 43 Call waiting
19 Calling sub address 44 Tag
20 Dialled party type 45 Transferring
21 Dialled party number 46 Sv active
22 Keypad type 47 Sv quota used
23 Keypad number 48 Sv quota time
24 Ring attempt count 49 Account code
25 Cause 50 Unique call identifier
# Field Data ( D Message ) # Field Data ( A Message )
1 A call id 1 A call id
2 B call id 2 B call id
3 Unique call identifier 3 Unique call identifier
Page 197 bec548d5-0993-4190-be21-172f46a9bf4e.xls
34. IP Office Power Demo Kits
IP Office Power Demo Kits
Demonstrating Avaya IP Office and its range of applications is key to a successful sale. Once
you are familiar with all the applications IP Office can offer, you will be able to identify
opportunities, offer a complete business solution and ultimately increase the sales potential.
Avaya IP Office Power Demo Update
One package is available to Avaya BusinessPartners:
IP Office 500 Power Demo
The third package can be considered primarily as a static demonstration system for
showrooms, labs, demonstration suites, etc. This kit consists of the following components:
• IP Office 500 chassis
• VCM32 Expansion Kit (4 resources enabled)
• Embedded Voicemail memory card
• 3 handsets. Two (2) Digital and One (1) IP
• Smart Card feature key with all applications enabled
• NOTE: Excludes Power Lead. Must be ordered separately per country requirements.
Avaya Global Services does not provide installation or maintenance coverage on
demonstration equipment.
Availability and Pricing
Research has shown that demonstrations positively improve sales results and education of
sales teams. The Power Demo kit is attractively priced to support demonstration kit usage
only. The value of the parts within the kits exceeds that of the items when purchased
individually (in many cases nearly ten-fold). The number of kits purchased per Avaya
BusinessPartner will be limited to the following:
• One (1) IP Office 500 Power Demo Kit per BusinessPartner location.
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 198
34. IP Office Power Demo Kits
IP Office Power Demo Breakdown
Delivery type / Type of Length of
Course code Course title
Training training
Avaya University IP Office Courses
<--- IP Office Customer Trainer Toolkits
<--- IP Office for Implement and Maintain
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 223
39. TRAINING
<--- IP Office for Sell
<--- IP Office for Use
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 224
40. IP HARDPHONE POWER OPTIONS
IP Office IP Hard Phone Power Options
Local Power Options
In order to prepare for changes in future EMC requirements, Avaya is announcing, effective July 2, 2007,
the 1151D1 and 1151D2 Terminal Power Units for IP Phones.
These new Power units will be for IP phones only and will be replacing the current 1151C1 and 1151C2
Power Unit versions on IP phones. Although we are announcing the new 1151D1 and 1151D2 units, the
July ASD will still configure 1151C units. The 1151Ds will be available in ASD in August.
Note: The new 1151C1/C2 & 1151D1/D2 products will include a CAT5 cable. However, the old 1151B1
and 1151B2 included a standard North American power cord which is not included anymore (must be
ordered separately or obtained elsewhere).
<--- 1151D1
<--- 1151D2
<--- 1151C1
<--- 1151C2
11/22/2011 Page 225 IP Office Matrix 2-1-27.xls
40. IP HARDPHONE POWER OPTIONS
<--- Local Power Brick Transformer
11/22/2011 Page 226 IP Office Matrix 2-1-27.xls
40. IP HARDPHONE POWER OPTIONS
Power Over Ethernet (POE)
With Centralized Power, also known as Power over Ethernet (PoE), both power and data are carried over one CAT 5
Ethernet cable. Deploying the IP Telephones utilizing PoE eliminates the need for a local power supply, AC adapter and
cables; thereby allowing power to be provided from the wiring closet/switch room where it can be easily connected to
a UPS system.
The standards body governing PoE, Institute of Electrical and Electronic Engineers (IEEE) has ratified the standard
which defines the specifications to deliver power over standard Ethernet cables. The PoE standard has been approved
by the IEEE Standards Board on June 12, 2003 as “IEEE Std. 802.3af-2003”.
The key technical characteristics of the IEEE 802.3af-2003 standard for PoE are cited in the bullets below:
• Power Sourcing Equipment (PSE) Output Voltage: 44 Vdc to 57 Vdc
• Power Sourcing Equipment (PSE) Output Current: 350 mA max
• Power Sourcing Equipment (PSE) Power: 15.4 W max
• Powered Device (PD) maximum power draw allowed is 12.95 W
• Powered Device (PD) will be ready to accept power from either set of pairs:
• Spare Pairs (pins 4/5 and 7/8)
• Signal / Data Pairs (pins 1/2 and 3/6)
• Signature detection method will be the “Resistor” concept
<--- Mid-Span Power Distribution Units
11/22/2011 Page 227 IP Office Matrix 2-1-27.xls
41. 4.2 CD's & SOFTWARE BUILDS
The build numbers are for August GA Release is 4.2.4 and
contains the following application builds
Admin CD Version - 4.2
5 CD Pack (700459332) Version
1 DVD (700459340)
IP Office Firmware 4.2.4
IP Office Manager 6.2.4
SSA Viewer 4.2.4
SysMonitor 6.2.4
UpgradeWiz 6.2.4
Call Status 4.0.5
Voicemail Lite 2.1.4
CBC 3.1.8
DeltaServer 5.2.19
Feature Key Server 1.0.0.5
T3 IP Admin Tool 2.20
IP Dect - 4.2 Version
ADMM Firmware 1.1.11
3701 Upgrade 22.04.04
3711 US Upgrade 91.24.31.03
ADMM Java Configuration 1.1.11
ADMM Dect Monitor 1.4
Phone Sets Version - 4.2 Version
2402/ 5402 2.0*
2410/ 5410 5.00 - 061107
2420/ 5420 5.00 - 061107
5601 2.3
5601+ 2.8.8.7
5602D 2.3
5602SW 2.3
5602+ 2.8.8.7
4606 Not Supported
4612 Not Supported
4624 Not Supported
4601 2.8.8.7
4601+ 2.8.8.7
4602D 2.3
4602SW 2.3
4602+ 2.8.8.7
4610SW/ 5610SW 2.8.8.7
4620 2.3
4620SW/4621SW/5620SW/5621SW 2.8.8.7
4625SW 2.8.8.7
(4610, 4620SW, 4621, 5610, 5620, 5621) VPN 2.8.8.7
User CD Version - 4.2 Version
PhoneManager 4.2.12
TAPI 3.2.15
Dev Link 1.0.0.5
Softconsole 4.2.5
VoiceMail Pro CD Version 4.2 (700459357) Version
Voicemail Pro (GUI) 4.2.19
Voicemail Pro Server 4.2.19
Voicemail Pro Service 4.2.19
VPIM Client 4.2.19
VPIMDBSvr 4.2.19
VPIMReceiver 4.2.19
VPIMServer3 4.2.19
IMSAdmin 4.2.19
IMSServiceRestart 4.2.19
UMSServer 4.2.19
VMServer 4.2.19
PHP 5.2.5
ContactStore CD Version
ContactStore CD 7.2.09
Conferencing Center CD (700293913) Version
Conferencing Center CD 3.2.15
Compact Contact Center CD (700330962) Version
Compact Contact Center 5.0.56
CTI – SDK CD Version
CTI – SDK 1.5.4
Note: * The firmware of the 2402/5402 cannot be upgraded.
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 228
42. Control Unit Upgrade Path
Upgrade path from previous releases
<--- IP Office Release 4.2 - GA August 11, 2008
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 229
42. Control Unit Upgrade Path
<--- IP Office Release 4.1 - GA December 17, 2007
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 230
42. Control Unit Upgrade Path
<--- IP Office Release 4.0 - GA February 26, 2007
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 231
43. IP Office DevConnect
Solution Industry
Call Control-Routing
Multi-media Contact
Call/Contact Center
Speech Recognition
Telecommunication
Custom Application
Government-State
Unified Messaging
Voice Mail-Unified
Managed Services
Voice Recognition
Higher Education
Recording Voice-
Communications
Call Accounting
Telecommuting
Transportation
Manufacturing
Infrastructure
Development
Government-
Management
Screen Pop
Healthcare
Hospitality
Messaging
Massaging
Workforce
Insurance
Help Desk
Security
Banking
Finance
Utilities
Federal
& Local
Unified
Center
Digital
Billing
Retail
Legal
Application Overview DevConnect Partner Country
E911
CRM
s
PC/PSAP (IP Office 2.1) Amcom Software US √
A software-based PSAP system that satisfies Public PSAP 10400 Yellow Circle Drive
requirements (ANI / ALI / CAD / MAPPING).Also Eden Prairie, MN 55343
addresses needs of the Private & Hybrid campus PSAP United States
(security). 952 829-7445
www.amcomsoft.com/
SIP Trunking Bandwidth.com US
4001 Weston pkwy
Suite 100
Cary, NC 27513
United States
919-297-1100
919-297-1101
www.bandwidth.com
CA Business Protection Suite CA US
The CA Business Protection Suite for Microsoft Small 100 Staples Dr.
Business Server Standard Edition provides total data Framingham, MA 01702
protection for your business by combining CA's award- United States
winning data security, storage and desktop migration 508 628-8000
technologies into a comprehensive solution that protects 508-820-4361
your critical IT assets, while reducing risk, system www.ca.com
downtime and IT management costs. Uniquely designed
to strengthen and simplify small- and medium-sized
businesses IT environments, it provides a single
installation process and a fully integrated, desktop-based
management console that centralizes and simplifies
security, storage and data migration. This cost-effective,
easy-to-manage solution will help ensure your IT assets
are secure and available, enabling you to focus on those
more strategic issues like running and growing your
business.
CallMedia (for IPO) Callmedia Ltd. UK √ √ √
Callmedia's software product suite handles inbound and 6 Manor Court
outbound multi-media channels to receive and manage Barnes Wallis Road
calls, emails, faxes and SMS messages from customers Fareham, Hampshire PO15
while simultaneously enabling users to pro-actively 5TH
contact customers and prospects. By blending all these UK
different media types and contact methods across all +44 (0) 1489 553553
company agents, Callmedia enables better and more +44 (0) 1489 553554
balanced levels of customer service and ensures high www.callmedia.uk.com
staff utilization by automatically reacting to changes in
demand levels. By integrating fully with a client's line of
business applications, Callmedia integrates fully with
business applications so as to improve contact center
performance.
e-IVR Application Portal (IP Office 3.1) Computer Instruments US √ √ √ √
The software bundle includes an automated attendant, 9901 West 87th Street
audio bulletin board, fax-on-demand, survey form filler, Overland Park, KS 66212
and a data locator. In addition to these telephony United States
solutions the suite features enhanced call center 1-888-451-0851
applications such as dynamic announcements for callers 913-492-1483
in queue. Also included in the bundle are the drivers to www.instruments.com
provide CTI screen pop functionality. Several stand-alone
self-service Web applications are included –
CallMeBackNow!, FaxMeBackNow!, web forms andweb
locators (Expandable from 1 to 384 RTU port licenses per
server).
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 232
43. IP Office DevConnect
Solution Industry
Call Control-Routing
Multi-media Contact
Call/Contact Center
Speech Recognition
Telecommunication
Custom Application
Government-State
Unified Messaging
Voice Mail-Unified
Managed Services
Voice Recognition
Higher Education
Recording Voice-
Communications
Call Accounting
Telecommuting
Transportation
Manufacturing
Infrastructure
Development
Government-
Management
Screen Pop
Healthcare
Hospitality
Messaging
Massaging
Workforce
Insurance
Help Desk
Security
Banking
Finance
Utilities
Federal
& Local
Unified
Center
Digital
Billing
Retail
Legal
Application Overview DevConnect Partner Country
E911
CRM
s
e-IVR Expanded (IP Office 3.1) Computer Instruments US √ √ √ √ √ √
The e-IVR Expanded configuration builds on the 9901 West 87th Street
Application Portal (the development platform that runs Overland Park, KS 66212
VXML, IVR, Fax, CTI and Web applications) and features United States
an impressive suite of value-added self-service 1-888-451-0851
applications. These Enterprise Class applications are 913-492-1483
Speech Recognition enabled and include strong Data www.instruments.com
Locator and Form Filler capabilities, Fax-On-Demand, an
extension manager Name Dialer, inbound and outbound
Call Recording, as well as Web based applications.
e-IVR Premium (IP Office 3.1)
This software bundle includes voice enabled automated Computer Instruments US √ √ √ √
attendant, name dialer, audio bulletin board, fax-on- 9901 West 87th Street
demand, survey form filler, data locator, and unified Overland Park, KS 66212
messaging. In addition to these telephony solutions the United States
suite features enhanced contact center applications such 1-888-451-0851
as estimated wait time, position in queue and dynamic 913-492-1483
announcements. Also included in this offer are IP Web www.instruments.com
phone applications for 911 dial alert and internal
broadcast paging and drivers to provide CTI (screen pop)
functionality. Several stand alone self-service Web
applications are included – CallMeBackNow!,
FaxMeBackNow!, Web forms and Web locators. Supported
development environments are VXML 2.1, Visual Basic,
C++, .Net (Expandable from 1 to 384 RTU port licenses
per sever).
Proteus for IP Office CTI Data Solutions US √ √ √ √ √
Proteus is an intelligent communications management Limited
software application that provides the user information on 333 North Alabama Street
the usage and costs of their telecommunications system. Suite 240
Proteus also monitors and reports on email, internet and Indianapolis, IN 46204
mobile communication and can alert the user to certain United States
call patterns and fraudulent activity. 0208 763 3888
0208 763 3888
www.ctigroup.com
Telephony Applications Servers DAX Systems, Inc. US √ √ √ √
DAX Systems Tower, 2U and 4U servers provide 343 New Road
businesses with a cost-effective and highly reliable Parsippany, New Jersey
platform for IP telephony applications. The servers now 07054
are compliance-tested by Avaya for compatibility with United States
Avaya IP Office, a secure, easy-to-use converged voice 973-227-8111
and data system for small and mid-sized businesses. The 973-227-8197
tower chassis features a 3 GHz processor, up to 4 GB www.daxsystems.com
DDR II memory, up to 3 hot-swap RAID drives with
removable carriers and 3 full-length expansion slots. It
includes an internal PCI fax/modem and a 430 watt
power supply. The 2U platform is a 24-port rack-
mountable server with a 2.8 GHz processor, up to 8 GB
DDR II memory, up to 6 hot-swap RAID drives and 2 full-
length expansion slots. It includes an internal PCI
fax/modem and dual 500 watt hot-swap power supplies.
The 4U platform is a 48-port rack-mountable server with
a 3.6 GHz processor, up to 8 GB DDR II, up to 8 hot-swap
RAID drives and 5 full-length expansion slots. It includes
dual 800 watt hot-swap power supplies
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 233
43. IP Office DevConnect
Solution Industry
Call Control-Routing
Multi-media Contact
Call/Contact Center
Speech Recognition
Telecommunication
Custom Application
Government-State
Unified Messaging
Voice Mail-Unified
Managed Services
Voice Recognition
Higher Education
Recording Voice-
Communications
Call Accounting
Telecommuting
Transportation
Manufacturing
Infrastructure
Development
Government-
Management
Screen Pop
Healthcare
Hospitality
Messaging
Massaging
Workforce
Insurance
Help Desk
Security
Banking
Finance
Utilities
Federal
& Local
Unified
Center
Digital
Billing
Retail
Legal
Application Overview DevConnect Partner Country
E911
CRM
s
Call SWEET! (IP Office) DATEL Software Solutions US √ √ √ √
CallSWEET! Call Accounting is a suite of products that 515 Pleasant Valley Road
includes many Web-based vertical applications and Trafford, PA 15085
business process integration components. This is a Web- United States
enabled, automated and integrated client billing 724-744-1380
application. CallSWEET! benefits include: outbound, 724-744-9847
Inbound & Inter-office call details, budget & allocate www.datel-group.com
phone expenses, improve sales productivity, reconcile
bills from carriers, optimize long distance & local
exchange facilities, identify unused trunks & extensions,
stop telephone abuse & misuse, monitor unauthorized
use, bill clients or tenants for calls using account &
authorization codes. CallSWEET! features include: web
enable product, graphical reports with drill-down
capabilities, automated report scheduling, report emailing
functionality, robust user defined call filter alerts,
parameter driven system and fraud alarms, integrates
with Billing Systems, Accounting Systems and more.
Customizable call pricing facilitating all possible pricing
algorithms to manage and maintain telecommunications
inventory.(IP Office 4.0.61103)
DV 2000 DuVoice US
DuVoice DV4 and DV2000 provide voice mail and 608 State Street South
automated attendant for hospitality applications on Avaya Suite 100
IP Office Solution. DV4 and DV2000 interface with most Kirkland, WA 98033
popular Property Management Systems (PMS) and use United States
the TAPI link to the Avaya IP Office to provide a 800-888-1057
middleware solution between the Avaya IP Office and the 425-889-8799
PMS. InnDesk provides a web enabled guest management www.duvoice.com
tool for multiple hotel staff memebers.
VoIP VPN using Edgemarc 4500 Series (IPO)
The EdgeMarc 4500 Series combines multiple voice and Edgewater Networks US √ √ √ √
data features into a single, easy to use converged 2730 San Tomas
networking router. It includes models that have up to 4 Expressway
T1 WAN interfaces or a single ethernet WAN, a 4 port Santa Clara, CA 95051
managed VLAN switch, call quality probe optional 802.11 United States
Wireless Access Point and optional integrated analog 408 351 7200
phone and line ports. Designed for SOHO and small to 408.727.6430
medium enterprise deployment the 4500 Series contains
models that support 2, 5, 10 or 30 concurrent WAN VoIP www.edgewaternetworks.co
calls. m
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 234
43. IP Office DevConnect
Solution Industry
Call Control-Routing
Multi-media Contact
Call/Contact Center
Speech Recognition
Telecommunication
Custom Application
Government-State
Unified Messaging
Voice Mail-Unified
Managed Services
Voice Recognition
Higher Education
Recording Voice-
Communications
Call Accounting
Telecommuting
Transportation
Manufacturing
Infrastructure
Development
Government-
Management
Screen Pop
Healthcare
Hospitality
Messaging
Massaging
Workforce
Insurance
Help Desk
Security
Banking
Finance
Utilities
Federal
& Local
Unified
Center
Digital
Billing
Retail
Legal
Application Overview DevConnect Partner Country
E911
CRM
s
Envox CT Connect for IP Office Envox US √ √ √ √ √ √
Envox CT Connect enables business applications to 2000 West Park Drive
manage, monitor and control calls across multiple Westborough, MA 01581
locations within mixed telephony switching environments. United States
The software supports the leading PBX/ACDs and IP 508 898 2600
communication environments. For original equipment 508 366 0009
manufacturers (OEMs), independent software vendors www.envox.com
(ISVs), application developers, and integrators looking to
expand their reach into the call center/contact center
market segment, Envox CT Connect provides the ability
to: add telephony features to their customer's existing
business applications;
expand their businesses by providing current - and new -
customers with ways to enhance their existing contact
centers; integrate new features and functionality into
legacy systems while maintaining their customer's
investment in existing equipment and infrastructure;
support new communication environments such as IP,
with minimal changes to the application. Envox CT
Connect is computer telephony (CT) call control server
software capable of connecting a wide range of telephone
switches to a variety of data processing environments.
The software's client/server technology supports industry-
standard hardware, operating systems, network services,
and call control programming interfaces such as C, C++,
Java, Web Services, TAPI, and ActiveX, letting application
developers easily integrate more intelligent call control
features into their existing business applications.
Telephony Office-LinX Voice Mail, Automated Esna Technologies Inc. Canada √ √ √ √
Attendant, and Speech Enabled AA 30 West Beaver Creek
Telephony Office-Linx provides businesses with a real- Suite 101
time communication suite. Through features such as Richmond Hill, Ontario L4B
multilingual speech-enabled auto attendant, Unified 3K1
messaging, text-to-speech, fax server and intelligent Canada
mobility to any wireless device. It unifies Presence 905-707-9700
management, Messaging, and mobility into one unifed 905-707-9170
communication solution for small to mid size enterprises. www.esnatech.com
Communication Assistant (CA) for IPO eWings Technology, Inc. Taiwan √ √ √ √ √ √
eWings Communication Assistant provides multiple 8F, No. 32, Lane 513,
functions in one box like Auto Dialer, Personal Dialer, Fax, Rueiguang Road
Voice Mail, Information Alert and Record on demand. Neihu District
Auto Dialer/Personal Dialer can make call for you Taipei, Taiwan 114
automatically by speech recognition. You can say call Taiwan
someone's cell phone or home phone then system will +886-2-27973088
make call for you. +886-2-27973800
www.ewingstech.com
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 235
43. IP Office DevConnect
Solution Industry
Call Control-Routing
Multi-media Contact
Call/Contact Center
Speech Recognition
Telecommunication
Custom Application
Government-State
Unified Messaging
Voice Mail-Unified
Managed Services
Voice Recognition
Higher Education
Recording Voice-
Communications
Call Accounting
Telecommuting
Transportation
Manufacturing
Infrastructure
Development
Government-
Management
Screen Pop
Healthcare
Hospitality
Messaging
Massaging
Workforce
Insurance
Help Desk
Security
Banking
Finance
Utilities
Federal
& Local
Unified
Center
Digital
Billing
Retail
Legal
Application Overview DevConnect Partner Country
E911
CRM
s
SmartVoice SIP Connect Global Crossing US √ √ √
Global Crossing VoIP Professional Services Compliant with Telecommunications Inc.
Avaya Communication Manager and Avaya SIP 1080 Pittsford Victor Road
Enablement Services. Global Crossing VoIP Professional Pittsford, NY 14534
Services are strategic business solutions delivered to United States
enterprises, across industries, operating a global WAN. (800) 836-7000
The practice is delivered via a four-phase process: www.globalcrossing.com
assessment, design, implementation and management.
The relationship with Avaya is critical to the assessment
stage. In order to determine readiness for migrating from
TDM voice to an existing IP network, various components
are tested for VoIP readiness using the Avaya ExpertNet,
VoIP Assessment Tool. Following the assessment stage,
the VoIP network integration and implementation work
commences including solution planning and preparation,
solution design and development, solution deployment,
program and project management. Solution Category
Service Provider Access
http://www.globalcrossing.com/enterprise/pro_svc/pro_s
vc_voip.aspix
Trunking, Primary Industries Served Banking' Finance,
Government, Healthcare, Telecommunications,
Transportation, Members Presence EMEA, NA Avaya
Contact John Robertson 732-852-2667
johnrobertson@avaya.com The Global Crossing and Avaya
relationship ensures that enterprise customers have an
easy transition to VoIP. The expanded bundle of proven
services, equipment, project management and
professional services reinforces mutual commitment to
enterprises to make adoption of converged
communication services easier. Global Crossing Enterprise
VoIP Services portfolio is fully integrated with the AVAYA
IP PBX equipment portfolio and is positioned in the
market as a bundled VoIP Professional Service offering
called Managed IP Telephony Solutions. For more
information about Global Crossing VoIP Professional
Services, view the Webcast or listen to the podcast
posted on this page:
http://www.globalcrossing.com/enterprise/pro_svc/pro_s
vc_voip.aspix
CASH+ Hansen Software Corp. Canada
Suite 300, 1855 Kirschner
Road
Kelowna, BC V1Y 4N7
Canada
www.hansensoftware.com
IP Office on Proliant Server Hewlett Packard US
3000 Hanover St
Palo Alto, CA 94304
United States
www.hp.com
Igeacare Apolo Event Notification System (ENS) IgeaCare System Canada √ √ √ √
The apolo ENS GUI interface allows ease of 91 Granton Drive
communication with standard analog, digital and/or IP Richmond Hill, ON L4B-2N5
telephony desk sets. It provides intuitive operation and Canada
eliminates the need for specialized training. The system 905 707 1669
provides real-time event notification and 905 707 1775
acknowledgement on any visual display. The console can www.igeacare.com
also allow for priority audible tone and automated speech
notification.
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 236
43. IP Office DevConnect
Solution Industry
Call Control-Routing
Multi-media Contact
Call/Contact Center
Speech Recognition
Telecommunication
Custom Application
Government-State
Unified Messaging
Voice Mail-Unified
Managed Services
Voice Recognition
Higher Education
Recording Voice-
Communications
Call Accounting
Telecommuting
Transportation
Manufacturing
Infrastructure
Development
Government-
Management
Screen Pop
Healthcare
Hospitality
Messaging
Massaging
Workforce
Insurance
Help Desk
Security
Banking
Finance
Utilities
Federal
& Local
Unified
Center
Digital
Billing
Retail
Legal
Application Overview DevConnect Partner Country
E911
CRM
s
Igeacare nursecall with apollo,Igeacom IgeaCare System Canada √ √
300,301,500,501,MP501,600,601,700 (IPO) 91 Granton Drive
The core of the solution is the communications server, Richmond Hill, ON L4B-2N5
linking various functions and systems together. Dial tone, Canada
provided by the server, handles the nurse call function. 905 707 1669
Emergency calls are placed from the resident's or 905 707 1775
patient's room by means of a red-colored momentary www.igeacare.com
push button, red emergency button located directly on
main unit, hard-wired pull cords, or wireless peripherals
including a pendant and pull cord. These emergency calls
are then routed using the server's flexible programming
to any networked desk, wireless telephones or pocket
pagers ringing in sequence or together. During the call
process, the room number, origin, level of urgency, and
name of resident, if requested, are displayed on
telephones/pagers programmed to receive emergency
calls from that location.
SSG5 on IP Office Juniper Networks US
1194 North Mathilda Ave
Sunnyvale, CA 94089
United States
408 745-2000
www.juniper.net
Konftel 300 for IP Office KONFTEL Sweden √ √
Konftel 300 The Conference phone is high end and well Doebelnsgatan 19
suited for large and medium conference rooms. The Box 268
product has some unique new features such as: - Umea, S-90330
Conference Guide - Call recording to SD card - Wideband Sweden
7kHz - Line selection with 3 combined line interfaces: +46-90706470
Analog, USB (for Softphones) and connection to Mobile +46-90131435
phones like ie. Nokia Smart Phone N95. www.konftel.com
IPO InPhoneMachine LightNet Complex Ltd. Russia √ √ √ √
IPO InPhoneMachine is a software and hardware complex Ordzhonikidze 11 bldg 2
for automated delivery of voice messages to a group of Moscow, - 115419
users in a minimal period of time without participation of Russia
an operator. IPO InPhone Machine may be applicable in: 007 (495) 232-4848
1) banks for clients notification of date of payment or 007 (495) 232-4848
backlogs; 2) insurance companies for notification of avaya.lnc.ru/eng
registration of insured accidents, of insurance policy
expiration; 3) schools for parents and schoolchildren
notification; 4) in hospitals for patients informing about
appearance for inspection or consultation; 5) any
organisation for internal notification of a users group of
urgent meeting, for emergency alert. The system is able
to inform about 3000 users via 28 lines for 1 hour. That
corresponds to performance of 150 operators. By using
available information it can generate personal message
for every user and deliver it to mobile, home, or work
phone.
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 237
43. IP Office DevConnect
Solution Industry
Call Control-Routing
Multi-media Contact
Call/Contact Center
Speech Recognition
Telecommunication
Custom Application
Government-State
Unified Messaging
Voice Mail-Unified
Managed Services
Voice Recognition
Higher Education
Recording Voice-
Communications
Call Accounting
Telecommuting
Transportation
Manufacturing
Infrastructure
Development
Government-
Management
Screen Pop
Healthcare
Hospitality
Messaging
Massaging
Workforce
Insurance
Help Desk
Security
Banking
Finance
Utilities
Federal
& Local
Unified
Center
Digital
Billing
Retail
Legal
Application Overview DevConnect Partner Country
E911
CRM
s
IPO Play! Statistics LightNet Complex Ltd. Russia √ √ √ √
Monitoring and keeping statistics program IPO Play! Ordzhonikidze 11 bldg 2
Statistics is a service collecting statistical information of Moscow, - 115419
all calls in a system and accumulating this information in Russia
a database which can be viewed via comfortable web- 007 (495) 232-4848
interface. IPO Play! Statistics can be applied in any 007 (495) 232-4848
organisations for which analysis of employees operating avaya.lnc.ru/eng
efficiency and directing calls of staff to work are
important. For any incoming, outgoing or internal call,
information about the call is dynamically recorded in an
internal database (MS Access format) or in any other
database of an organisation specified by administrator
(SQL, ODBC). Then you can operate obtained data for
increasing operating efficiency of your staff. There is a
possibility to view current accumulated statistics via web-
interface. It is displayed phone number of an
incoming/outgoing/internal call, date of call and its
duration.
ProfitWatch, TrafficWatch (IPO) Metropolis Technologies, US √ √ √
ProfitWatch Hotel Call Accounting offers flexible and Inc.
sophisticated pricing and billing options for hotels wishing 6278 N Federal Hwy #413
to generate revenue from guest and convention Fort Lauderdale, FL 33308
telephone calls. Available in standalone, web-enabled and United States
client/server versions, ProfitWatch is the perfect call 954-941-1010
accounting solution for hotels of all sizes. Unique features 954-301-0819
include synthesized speech alarms to notify of emergency www.metropolis.com
calls or interface interruptions, VIP pricing options, and
Hotspot maps that plot outgoing call destinations and
give instant indications of staff telephone abuse
OfficeWatch Call Accounting for Business (IP Office) Metropolis Technologies, US √ √ √
The easy to use Windows interface for navigating the Inc.
software as well as the graphical screen layout are some 6278 N Federal Hwy #413
of the features that make OfficeWatch Call Accounting for Fort Lauderdale, FL 33308
Business so unique. OfficeWatch visually communicates United States
system status by using traffic light indicators and displays 954-941-1010
real-time maps of outgoing call destinations on world, 954-301-0819
country and regional maps to help negotiate lower phone www.metropolis.com
rates and quickly detect employee telephone abuse. On-
screen graphs also indicate call volume and users can
watch every incoming and outgoing call scroll across the
screen in real-time.
Multi Tech Fax server Multi-Tech Systems, Inc. US √ √ √ √
With the FaxFinder® fax server, users can receive faxes 2205 Woodale Drive
as emails and send from any application that can print. It Mounds View, MN 55112
even delivers faxes over a Wide Area Network WAN) to United States
the desktop of remote offices and field sales people. The 888-288-5470
FaxFinder connects directly to an Avaya IP Office system 763-785-9874
or Partner ACS. www.multitech.com
Call Finder (IPO) Multi-Tech Systems, Inc. US √ √ √ √
The CallFinder DID-to-analog adapter allows a non-DID 2205 Woodale Drive
enabled PBX or key telephone system to support analog Mounds View, MN 55112
DID services through standard analog station or CO port United States
connections. It enables the phone system to directly 888-288-5470
route incoming calls to end-user extensions. The 763-785-9874
CallFinder DID-to-analog adapter has two DID ports and www.multitech.com
two programmable FXS/FXO ports and offers a web
interface for system configuration and management.
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 238
43. IP Office DevConnect
Solution Industry
Call Control-Routing
Multi-media Contact
Call/Contact Center
Speech Recognition
Telecommunication
Custom Application
Government-State
Unified Messaging
Voice Mail-Unified
Managed Services
Voice Recognition
Higher Education
Recording Voice-
Communications
Call Accounting
Telecommuting
Transportation
Manufacturing
Infrastructure
Development
Government-
Management
Screen Pop
Healthcare
Hospitality
Messaging
Massaging
Workforce
Insurance
Help Desk
Security
Banking
Finance
Utilities
Federal
& Local
Unified
Center
Digital
Billing
Retail
Legal
Application Overview DevConnect Partner Country
E911
CRM
s
Adaptive Contact Centre New Media Software Ltd UK
The Adaptive Contact Centre is a suite of modules. Each PO Box 299
can be run independently or can be a part of a Eastleigh, Hampshire SO50
comprehensive multichannel contact centre. Adaptive CTI 7WR
Professional is a fully featured CTI product. It can be used United Kingdom
to screen-pop non TAPI compliant applications and can be +44 (0)845 612 4000
used in a Citrix or Terminal Services environment. +44 (0)845 612 4001
Adaptive Desktop SMS enables users to send and receive www.nms-adaptive.com
SMS TXT messages from their PC to mobile phones.
Adaptive Desktop SMS includes a comprehensive
message database so that you can track and report on all
message and user activity. Adaptive Progressive and
Predictive Diallers provide the ability to automate
outbound dialling. A Progressive dialler uses he phone on
the user?s desk to initiate the call. This means that every
call is fully attended by the user and
there is zero chance of a ?silent call?. A Predictive dialler
is a dedicated outbound solution that can dial multiple
numbers per free agent. Adaptive Messaging does for
email and SMS messages what an Automatic Call
Distributor (ACD) does for calls in a call centre in that it
routes, queues and automatically presents messages to
the next available user with the correct skills to deal with
it. Adaptive Messaging includes an extensive message
rules system that can automatically ?read and reply? to
messages. Replies can be context sensitive and can
include information collected from SQL databases.
Adaptive Messaging includes a centralised database of all
messages so you can track exactly what happened to a
message and see all associated messages and a
Management Console that provides real-time and
historical reports is included. Adaptive Web Assist
provides Web Chat and Web Call Back facilities so that
visitors to a website can request assistance. Chats and
Call-Back requests are queued and routed to the next
available person with the skills to deal with the enquiry.
Synthesys (for IPO) Noetica Ltd UK √ √ √ √
Synthesys is a suite of products that gives non-technical 7-11 St Johns Hill
staff the tools to manage the contact center and the London, SW11 1TN
people in it. With SYNTHESYS you can unify front end UK
through SOA type software framework, streamline 44 207 326 8500
multiple front end processes without programming, fix 44 207 801 9515
maximum of silent calls yet optimizing agent productivity, www.noetica.com
gather field service requests from clients and dispatch
them to field staff. All via one seamless system. The wide-
ranging functionality is
presented in an easy-to-use drag-and-drop windows
environment offers call flow scripts to guide the
agentsâ?? interactions. Call list creation and queuing
manages outbound operations. Teams are created and
user accounts and permissions are set up. CRM
functionality maximises the value of historical customer
data, supporting conversations. Multiple channels of
contact are managed, including telephone, email, post,
SMS, live chat, and interactive forms. CTI links the
telephony system and the software automating many
processes to reduce call-handling times. Reporting and
workflow supports the efficient running of contact center
operations.
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 239
43. IP Office DevConnect
Solution Industry
Call Control-Routing
Multi-media Contact
Call/Contact Center
Speech Recognition
Telecommunication
Custom Application
Government-State
Unified Messaging
Voice Mail-Unified
Managed Services
Voice Recognition
Higher Education
Recording Voice-
Communications
Call Accounting
Telecommuting
Transportation
Manufacturing
Infrastructure
Development
Government-
Management
Screen Pop
Healthcare
Hospitality
Messaging
Massaging
Workforce
Insurance
Help Desk
Security
Banking
Finance
Utilities
Federal
& Local
Unified
Center
Digital
Billing
Retail
Legal
Application Overview DevConnect Partner Country
E911
CRM
s
NovaAlert(IPO) using SIP NovaLink GmbH Switzerland √ √ √ √ √ √
With NovaAlert you can process information from a Business Tower
variety of extraneous systems in order to then alert or Zuercherstrasse 310
inform the responsible people in a targeted fashion. In Frauenfeld, 8500
this respect the NovaAlert system already supports many Switzerland
different. The information and events that are signalled +41 52 762 66 66
via the various input interfaces to the server can be +41 52 762 66 99
subsequently distributed via existing output interfaces www.novalink.ch
(information paths). In this way the NovaAlert alerting
server helps you to reach and inform the responsible
people at the right time. By means of this rapid and
reliable distribution of information NovaAlert can optimise
your reaction time in an emergency (alert) and contribute
to avoiding major damage and the associated costs. The
NovaAlert system is modular in structure, which enables
it to be incorporated into both smaller and very large
projects. This modularity also provides optimum value for
money.
NovaTax(IPO) NovaLink GmbH Switzerland √ √ √ √
NovaTax helps you to have keep communications in your Business Tower
company under control, and provides you with a precise Zuercherstrasse 310
overview. With NovaTax you know where it may be Frauenfeld, 8500
necessary to take action. Find out how long your Switzerland
customers have to wait before being put through. Is your +41 52 762 66 66
infrastructure correctly designed or are individual +41 52 762 66 99
connections overloaded or even designed on to large a www.novalink.ch
scale? NovaTax helps you to simply evaluate and clearly
represent these decisive factors and questions of today's
business environment. Have the relevant data sent to you
by email on a daily basis or evaluate the call data on the
client yourself. In this way you can receive detailed
reports on your call data, thereby reducing your
telephone costs.
NovaMail(IPO) using S0 and PRI/QSIG NovaLink GmbH Switzerland √ √ √ √ √
With NovaMail your customers can reach you by Business Tower
telephone at any time, and you can serve them by means Zuercherstrasse 310
of the quickest route. This increases your customers' Frauenfeld, 8500
satisfaction and reduces your employees' workload. You Switzerland
are currently busy or in transit and consequently you +41 52 762 66 66
cannot take your customer's call in person. In such cases +41 52 762 66 99
NovaMail undertakes this task, and with your personal www.novalink.ch
and individual outgoing messages the customers
discovers whether you are present or not. By means of
the individual voice message the
customer can decide whether he or she wishes to be
connected to a representative or will leave you a
message. If there is a message for you, you will be
informed of this via a variety of routes. By means of the
integration in your IT environment you will receive an
email as soon as a voice message is present, or, for
example, have an SMS sent to you. Listen to the message
remotely or at your workplace and decide immediately
what to do with it. Forward the message to a colleague
for processing or deal with it yourself by calling back.
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 240
43. IP Office DevConnect
Solution Industry
Call Control-Routing
Multi-media Contact
Call/Contact Center
Speech Recognition
Telecommunication
Custom Application
Government-State
Unified Messaging
Voice Mail-Unified
Managed Services
Voice Recognition
Higher Education
Recording Voice-
Communications
Call Accounting
Telecommuting
Transportation
Manufacturing
Infrastructure
Development
Government-
Management
Screen Pop
Healthcare
Hospitality
Messaging
Massaging
Workforce
Insurance
Help Desk
Security
Banking
Finance
Utilities
Federal
& Local
Unified
Center
Digital
Billing
Retail
Legal
Application Overview DevConnect Partner Country
E911
CRM
s
NovaMail(IPO) using H.323 NovaLink GmbH Switzerland √ √ √ √ √ √
With NovaMail your customers can reach you by Business Tower
telephone at any time, and you can serve them by means Zuercherstrasse 310
of the quickest route. This increases your customers' Frauenfeld, 8500
satisfaction and reduces your employees' workload. You Switzerland
are currently busy or in transit and consequently you +41 52 762 66 66
cannot take your customer's call in person. In such cases +41 52 762 66 99
NovaMail undertakes this task, and with your personal www.novalink.ch
and individual outgoing messages the customers
discovers whether you are present or not. By means of
the individual voice message the
customer can decide whether he or she wishes to be
connected to a representative or will leave you a
message. If there is a message for you, you will be
informed of this via a variety of routes. By means of the
integration in your IT environment you will receive an
email as soon as a voice message is present, or, for
example, have an SMS sent to you. Listen to the message
remotely or at your workplace and decide immediately
what to do with it. Forward the message to a colleague
for processing or deal with it yourself by calling back.
NovaAlert(IPO) using H.323 NovaLink GmbH Switzerland √ √ √ √ √ √
With NovaAlert you can process information from a Business Tower
variety of extraneous systems in order to then alert or Zuercherstrasse 310
inform the responsible people in a targeted fashion. In Frauenfeld, 8500
this respect the NovaAlert system already supports many Switzerland
different. The information and events that are signalled +41 52 762 66 66
via the various input interfaces to the server can be +41 52 762 66 99
subsequently distributed via existing output interfaces www.novalink.ch
(information paths). In this way the NovaAlert alerting
server helps you to reach and inform the responsible
people at the right time. By means of this rapid and
reliable distribution of information NovaAlert can optimise
your reaction time in an emergency (alert) and contribute
to avoiding major damage and the associated costs. The
NovaAlert system is modular in structure, which enables
it to be incorporated into both smaller and very large
projects. This modularity also provides optimum value for
money.
NovaAlert(IPO) using S0 and PRI/QSIG NovaLink GmbH Switzerland √ √ √ √ √ √
With NovaAlert you can process information from a Business Tower
variety of extraneous systems in order to then alert or Zuercherstrasse 310
inform the responsible people in a targeted fashion. In Frauenfeld, 8500
this respect the NovaAlert system already supports many Switzerland
different. The information and events that are signalled +41 52 762 66 66
via the various input interfaces to the server can be +41 52 762 66 99
subsequently distributed via existing output interfaces www.novalink.ch
(information paths). In this way the NovaAlert alerting
server helps you to reach and inform the responsible
people at the right time. By means of this rapid and
reliable distribution of information NovaAlert can optimise
your reaction time in an emergency (alert) and contribute
to avoiding major damage and the associated costs. The
NovaAlert system is modular in structure, which enables
it to be incorporated into both smaller and very large
projects. This modularity also provides optimum value for
money.
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 241
43. IP Office DevConnect
Solution Industry
Call Control-Routing
Multi-media Contact
Call/Contact Center
Speech Recognition
Telecommunication
Custom Application
Government-State
Unified Messaging
Voice Mail-Unified
Managed Services
Voice Recognition
Higher Education
Recording Voice-
Communications
Call Accounting
Telecommuting
Transportation
Manufacturing
Infrastructure
Development
Government-
Management
Screen Pop
Healthcare
Hospitality
Messaging
Massaging
Workforce
Insurance
Help Desk
Security
Banking
Finance
Utilities
Federal
& Local
Unified
Center
Digital
Billing
Retail
Legal
Application Overview DevConnect Partner Country
E911
CRM
s
NovaConf (IPO) using using S0 and PRI/QSIG NovaLink GmbH Switzerland √ √ √
NovaConf is a conference system, offerig a variety of Business Tower
scheduling options: Dial In, Dial Out, Ad Hoc. A link to Zuercherstrasse 310
Microsoft Outlook and a WebClient are available. Frauenfeld, 8500
Switzerland
+41 52 762 66 66
+41 52 762 66 99
www.novalink.ch
Advance (for IPO) Oak Telecom UK √ √ √ √
AIoffice Compliant with Avaya IP Office Solution. AIoffice 7 Albany Park
allows for the automation of many tasks, thus minimising Cabot Lane
the management overheads while maximising the Poole, Dorset BH17 7BX
effective usage of the system within the organisation. UK
User Benefits: Large and comprehensive range of reports +44 1202 607000
available in both Summary and Itemised formats. All +44 1202 607001
reports can be previewed on screen with zoom and page www.oak.co.uk
search facilities, allowing a quick review of the largest of
reports. Each extension can be named and placed into
departments/groups. Groups can then become part of
other groups to create a group hierarchy. Reports can
then be chosen which use the group hierarchy to present
summary or itemised call information. Cost, response &
traffic reports include full analysis capabilities. Account
reports allow for call cost uplift and professional charges.
Adaptive Contact Centre New Media Software Ltd UK
The Adaptive Contact Centre is a suite of modules. Each PO Box 299
can be run independently or can be a part of a Eastleigh, Hampshire SO50
comprehensive multichannel contact centre. Adaptive CTI 7WR
Professional is a fully featured CTI product. It can be used United Kingdom
to screen-pop non TAPI compliant applications and can be +44 (0)845 612 4000
used in a Citrix or Terminal Services environment. +44 (0)845 612 4001
Adaptive Desktop SMS enables users to send and receive www.nms-adaptive.com
SMS TXT messages from their PC to mobile phones.
Adaptive Desktop SMS includes a comprehensive
message database so that you can track and report on all
message and user activity. Adaptive Progressive and
Predictive Diallers provide the ability to automate
outbound dialling. A Progressive dialler uses the phone on
the user?s desk to initiate the call. This means that every
call is fully attended by the user and
there is zero chance of a ?silent call?. A Predictive dialler
is a dedicated outbound solution that can dial multiple
numbers per free agent. Adaptive Messaging does for
email and SMS messages what an Automatic Call
Distributor (ACD) does for calls in a call centre in that it
routes, queues and automatically presents messages to
the next available user with the correct skills to deal with
it. Adaptive Messaging includes an extensive message
rules system that can automatically ?read and reply? to
messages. Replies can be context sensitive and can
include information collected from SQL databases.
Adaptive Messaging includes a centralised database of all
messages so you can track exactly what happened to a
message and see all associated messages and a
Management Console that provides real-time and
historical reports is included. Adaptive Web Assist
provides Web Chat and Web Call Back facilities so that
visitors to a website can request assistance. Chats and
Call-Back requests are queued and routed to the next
available person with the skills to deal with the enquiry.
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 242
43. IP Office DevConnect
Solution Industry
Call Control-Routing
Multi-media Contact
Call/Contact Center
Speech Recognition
Telecommunication
Custom Application
Government-State
Unified Messaging
Voice Mail-Unified
Managed Services
Voice Recognition
Higher Education
Recording Voice-
Communications
Call Accounting
Telecommuting
Transportation
Manufacturing
Infrastructure
Development
Government-
Management
Screen Pop
Healthcare
Hospitality
Messaging
Massaging
Workforce
Insurance
Help Desk
Security
Banking
Finance
Utilities
Federal
& Local
Unified
Center
Digital
Billing
Retail
Legal
Application Overview DevConnect Partner Country
E911
CRM
s
Synthesys (for IPO) Noetica Ltd UK √ √
Synthesys is a suite of products that gives non-technical 7-11 St Johns Hill
staff the tools to manage the contact center and the London, SW11 1TN
people in it. With SYNTHESYS you can unify front end UK
through SOA type software framework, streamline 44 207 326 8500
multiple front end processes without programming, fix 44 207 801 9515
maximum of silent calls yet optimizing agent productivity, www.noetica.com
gather field service requests from clients and dispatch
them to field staff. All via one seamless system. The wide-
ranging functionality is presented in an easy-to-use drag-
and-drop windows environment offers call flow scripts to
guide the
agents interactions. Call list creation and queuing
manages outbound operations. Teams are created and
user accounts and permissions are set up. CRM
functionality maximises the value of historical customer
data, supporting conversations. Multiple channels of
contact are managed, including telephone, email, post,
SMS, live chat, and interactive forms. CTI links the
telephony system and the software automating many
processes to reduce call-handling times. Reporting and
workflow supports the efficient running of contact center
operations.
CallAttendant Office acting ObjectWorld Inc. Canada √ √ √
as centralized voicemail 308 Legget Drive
Objectworld's award-winning CallAttendant Office delivers Ottawa, Ontario K2K1Y6
a feature-rich unified communications application, Canada
including features such as call-flow management, unified 613-599-9698
messaging for Microsoft Exchange, Lotus Domino and 613-599-7457
IMAP4 servers, database IVR, fax server, text-to-speech, www.objectworld.com
and more.
CallAttendant Office TAPI WAVE integration ObjectWorld Inc. Canada √ √ √ √
Objectworld's award-winning CallAttendant Office delivers 308 Legget Drive
a feature-rich unified communications application, Ottawa, Ontario K2K1Y6
including features such as call-flow management, unified Canada
messaging for Microsoft Exchange, Lotus Domino and 613-599-9698
IMAP4 servers, database IVR, fax server, text-to-speech, 613-599-7457
and more www.objectworld.com
CallAttendant Office (IP Office 2.0) ObjectWorld Inc. Canada √ √ √ √
Objectworld's award-winning CallAttendant Office delivers 308 Legget Drive
a feature-rich unified communications application, Ottawa, Ontario K2K1Y6
including features such as call-flow management, unified Canada
messaging for Microsoft Exchange, Lotus Domino and 613-599-9698
IMAP4 servers, database IVR, fax server, text-to-speech, 613-599-7457
and more. www.objectworld.com
SIP trunking on IP Office PaeTec Communications - US
Service Provider
PO Box 3177
Cedar Rapids, IA 52406-
3177
United States
800-896-8330
319-790-7767
www.mcleodusa.com
Dynamic IP Services SIP Trunk PaeTec Communications - US
Service Provider
PO Box 3177
Cedar Rapids, IA 52406-
3177
United States
800-896-8330
319-790-7767
www.mcleodusa.com
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 243
43. IP Office DevConnect
Solution Industry
Call Control-Routing
Multi-media Contact
Call/Contact Center
Speech Recognition
Telecommunication
Custom Application
Government-State
Unified Messaging
Voice Mail-Unified
Managed Services
Voice Recognition
Higher Education
Recording Voice-
Communications
Call Accounting
Telecommuting
Transportation
Manufacturing
Infrastructure
Development
Government-
Management
Screen Pop
Healthcare
Hospitality
Messaging
Massaging
Workforce
Insurance
Help Desk
Security
Banking
Finance
Utilities
Federal
& Local
Unified
Center
Digital
Billing
Retail
Legal
Application Overview DevConnect Partner Country
E911
CRM
s
IP 600 Polycom US
IP-DECT (H.323 and SIP) single- and multicell solution for 100 Minuteman Road
up to 1500 wireless users. Extended coverage available Andover, MA 01810
through repeaters. Available for all markets (US, EMEA, United States
APAC). Complete line of wireless handsets available, 978-292-5386
ranging from office handsets to ATEX approved handsets. 978-292-5916
Also includes advanced messaging interface giving www.polycom.com
external applications the option to integrate with the
system.
QuesCom IP GSM Gateway (IP Office) Quescom SA France √ √ √ √ √
The QuesCom GSM gateway provides immediate return BP 327
on investment on an IP telephony deployment, allowing Sophia Antipolis Cedex,
cost-savings of up to 90 percent for GSM calls. The Alpes Maritimes 06906
gateway connects Avaya Communication Manager or France
Avaya IP Office directly with the public network, avoiding +33 497 23 48 40
the need to route calls to cell phones over the standard www.quescom.com
landline. When used in conjunction with Avaya mobility
solutions, it can significantly enhance the ability to
contact mobile members of staff. Each QuesCom IP/GSM
gateway can provide from two to 12 GSM channels
(gateways are stackable to achieve 60 GSM channels)
and supports G.711, G.723.1, G.729a and GSM codes to
cover all possible cases. It is both SIP and H.323.
Visual Rapport Resource Software Canada √ √ √
Visual Rapport is a desktop productivity suite providing International Ltd.
real time display of employee telephone status, instant 40 King Street West, Suite
messaging, desktop dialing, email integration, call 300
logging, file transfer and screen-pop integration. Visual Oshawa, Ontario L1H 1A4
Rapport is pre-configured with an extensive library of Canada
scripts that communicate with many commercial contact 905 576-4575
management and database applications (i.e., Microsoft® 905 576-4705
Outlook®, Maximizer, Goldmine, Act) and unique in- www.telecost.com
house custom applications. Visual Rapport offers an
integrated scripting engine that gives customers the
ability to tailor their system with such features as time
logging, account code prompting, URL screen pop and call
accounting integration.
Shadow Call Management Software Resource Software Canada √ √ √ √ √
Shadow CMS is a fully-scalable communication International Ltd.
management solution allowing administrators to forecast, 40 King Street West
monitor and allocate communications management Suite 300
expenses. It also provides metrics for facility planning, Oshawa, Ontario L1H 1A4
customer service, workforce management and bill back. Canada
Shadow CMS interfaces with Avaya telephone systems for 905 576-4575
real-time data retrieval. The information is processed, 905 576-4705
assigned a cost and delivered to property management www.telecost.com
systems for billing integration.
Revolution Web Call Accounting (IPO) Resource Software Canada √ √ √
Revolution Web Compliant with Avaya IP Office Solution. International Ltd.
Revolution Web Call Accounting is a dynamic browser- 40 King Street West, Suite
based communications management solution that can be 300
deployed in minutes. Revolution Web can allocate Oshawa, Ontario L1H 1A4
telecom expenses to individuals or departments. It is Canada
equipped with an embedded SQL database engine, built- 905 576-4575
in Web server and automated reporting. Revolution Web 905 576-4705
can monitor incoming and outgoing calls in real-time. www.telecost.com
Alarms and reports can be scheduled for emergency 911
notification, toll fraud or misuse reporting. Revolution
Web can be deployed in virtually any enterprise.
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 244
43. IP Office DevConnect
Solution Industry
Call Control-Routing
Multi-media Contact
Call/Contact Center
Speech Recognition
Telecommunication
Custom Application
Government-State
Unified Messaging
Voice Mail-Unified
Managed Services
Voice Recognition
Higher Education
Recording Voice-
Communications
Call Accounting
Telecommuting
Transportation
Manufacturing
Infrastructure
Development
Government-
Management
Screen Pop
Healthcare
Hospitality
Messaging
Massaging
Workforce
Insurance
Help Desk
Security
Banking
Finance
Utilities
Federal
& Local
Unified
Center
Digital
Billing
Retail
Legal
Application Overview DevConnect Partner Country
E911
CRM
s
NOVAHotel (on IPO) SLIT France √ √ √ √
Nova Hotel software suite is a PC-based application suite 31 rue de Cuire
that provides an end user interface with Avaya IP Office LYON, France 69004
in a Hospitality environment. The suite is able to manage France
one or several Avaya IP Offices, and works as a web +33472101650
application to meet the requirements of hotels. It is www.slit.fr
widely used in hotels in France. With this application,
your desk attendants will be able to manage the arrival of
individual guests or groups, bill customers at the end of
their stay, or move them between rooms, at the ease of a
mouseclick. As a manager, you will be able to follow the
telephony costs of your phone installation, perform
statistics on your incoming or outgoing calls, in order to
optimize the quality of your reception desk. The
NovaHotel Suite can be linked with all major front office
of the hotel branch, including Fidelio and Amadeus, with
which validation has been awarded to us.
NOVAHOP (on IPO) SLIT France √ √ √ √
NovaProHop CS software suite is a PC-based application 31 rue de Cuire
suite that provides an end user interface with Avaya IP LYON, France 69004
Office in a Healthcare environment. The suite is able to France
manage one or several Avaya IP Offices, and works as a +33472101650
client/server application to meet the requirements of www.slit.fr
hospitals or retirement homes. It is widely used in
hospitals and retirement homes in France. With this
application, you provide your patients with an extensive
telephone service, including several billing capabilities
according to the type of hospitalization (long stay,
retirement, ?), the possibility to follow your patient over
several stays (keeep its DID number, its confidential key,
its phone credit,?), and to include in his billing
television costs, and other expenses like newspapers or
any item that you would like to sell. Tailored to meet your
needs, you will be able to fine tune the software
behaviour to match your internal procedures. This
application covers the whole hospitality field, from the
small retirement home up to the biggest multi thousand
beds hospitals, with simultaneous users ranging from one
to more than a hundred. As a manager, you will be able
to supervise your telephony costs, optimize the quality of
your switchboard, and perform all the statistics and
reports your board of directors will ever need.
Furthermore, it has been linked with all major PMS
software, thus minimizing the amount of manual entries
for end users who can concentrate on other tasks.
SpeechSwitch, Inc Speech Enabled Auto Attendant SpeechSwitch, Inc US √ √ √ √ √
(IP Office 4.0) 750 Highway 34
Speech recognition engages callers in a natural language Matawan, NJ 07747
dialog and will transfer a caller to an extension at any United States
time. Speech Recognition answers and routes calls based 732-441-7700
on spoken words. It will eliminate the frustrating use of 732-441-9895
touch-tone and menu driven systems. It also www.speechswitch.com
differentiates your company with value-added,
personalized services. With Speech Recognition, the Auto
Attendant directs each call to its proper destination,
automatically reducing hold time, improving customer
satisfaction, and allowing far more calls to be serviced
using existing staff, while reducing toll charges.
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 245
43. IP Office DevConnect
Solution Industry
Call Control-Routing
Multi-media Contact
Call/Contact Center
Speech Recognition
Telecommunication
Custom Application
Government-State
Unified Messaging
Voice Mail-Unified
Managed Services
Voice Recognition
Higher Education
Recording Voice-
Communications
Call Accounting
Telecommuting
Transportation
Manufacturing
Infrastructure
Development
Government-
Management
Screen Pop
Healthcare
Hospitality
Messaging
Massaging
Workforce
Insurance
Help Desk
Security
Banking
Finance
Utilities
Federal
& Local
Unified
Center
Digital
Billing
Retail
Legal
Application Overview DevConnect Partner Country
E911
CRM
s
Syntelate (on IPO) synTelate Corp. UK √ √
SynTelate is customer interaction management software 3rd Floor Granite House
that enables line of business managers to create intuitive 31 Stockwell Street
customer dialogs that enhance agent effectiveness and GLASGOW, Scotland G1
provide consistent customer experiences through an icon 4RZ
based GUI interface that requires no programing United Kingdom
experience on the part of the designer. synTelate +44 141 552 8800
addresses requirements such as +44 141 553 1894
scripting,callflow,workflow,and integration with exsisting www.syntelate.com
databases and applications. White Paper avaiable on
request.
PICKUP Screen Pop for IP Office Telcomp, Inc US √ √ √ √
PICKUP is a CTI middleware that allows features such as P.O. Drawer 2065
CALLER ID screen pops to be integrated into any end user Apopka, FL 32704
application in most computer environments. The solution United States
provides improved customer service by automating 407-889-7377
customer lookup based upon CALLER ID. Additionally 407-880-2543
PICKUP can provide 911 alerting and notification via the www.telcomp.com
LAN or WAN tomultiple locations for Avaya IP Office.
TCDIAL offers data-scrape dialing capability for any
application via the TAPI Light Link in IP Office. This
includes custom databases and browser based
applications.
SIP Trunks TelePacific US
Communications
10333 E Dry Creek Road
Suite 170
Englewood, Co 80130
United States
303-268-5424
www.telepacific.com
Telephonetics IP based audio services Telephonetics Inc. US √ √ √ √
Telephonetics IP-based Audio Services Compliant with 2841 Corporate Way
Avaya IP Office Solution. Telephonetics IP Message Miramar, FL 33029
Management Application is a turnkey system to create, United States
load and manage voice prompts or messages in Avaya 800-446-5366
Voicemail Pro. Its Web interface allows customers to 954.556.5990
easily create new prompts or scripts. This proprietary avaya.telephonetics.com
CRM application enables Telephonetics to remotely load
and change multiple messages over the Internet and
track the message changes cost effectively.
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 246
43. IP Office DevConnect
Solution Industry
Call Control-Routing
Multi-media Contact
Call/Contact Center
Speech Recognition
Telecommunication
Custom Application
Government-State
Unified Messaging
Voice Mail-Unified
Managed Services
Voice Recognition
Higher Education
Recording Voice-
Communications
Call Accounting
Telecommuting
Transportation
Manufacturing
Infrastructure
Development
Government-
Management
Screen Pop
Healthcare
Hospitality
Messaging
Massaging
Workforce
Insurance
Help Desk
Security
Banking
Finance
Utilities
Federal
& Local
Unified
Center
Digital
Billing
Retail
Legal
Application Overview DevConnect Partner Country
E911
CRM
s
PSwitchView for IP Office Telesoft India √ √ √ √
PSwitchView (PSV) is Windows based Telephone call 601 - Aditya, Parleshwar
analysis software. It establishes communications with Road,
most of the PBX systems available in the open market. Opp Parleshwar Temple, Vile
The computer running PSwitchView needs to be wired to Parle East,
PBX permanently. This could be over office LAN in case of Mumbai, Maharashtra
IP based PBX or a separate cable from serial/USB port of 400097
computer to serial port of PBX. PSwitchView once India
activated, remains in touch with PBX and collects the call +91-22-26155141
event information as soon as any call event occurs at any +91-22-26154923
of the extensions or trunks. These events are processed www.telesoft.in
and stored in the database instantly.
Deployment of PSwitchView provides various analyses. It
keeps track of all the events happening at each telephone
extension from the PBX. These recorded events are
processed and presented in the form of various MIS
leading to controlled communication cost and reduced
misuse. Features: 1. Incoming, outgoing, and intercom
calls monitoring 2. Extensions and PSTN / TIE lines
monitoring 3. Extension-wise call details 4. Department-
wise telephone cost utilization. 5. Reference document for
reconciling against bills 6. Monitor actual cost visa-a-vis
allocated budgets with respect to Extensions /
departments 7. Highlight expensive and long duration
calls 8. Distinguish official and personal calls 9. Identify
Top 50 Expensive and long duration calls 10. Identify
most expensive destinations from personal and official
categories. 11. Manage for consultants 12. Pre-configured
queries ease the report generation process 13. Export
reports as Word or Excel document
CallRex IP Call recording (IP Office) Telrex US √ √ √ √ √ √
IP-based call recording with CallRex is compliant with the 8554 122nd Ave NE
Avaya IP Office Solution. CallRex offers subscription- Ste 85
based pricing, allowing organizations to affordably record Kirkland, WA 98033
and monitor Avaya IP Office Solution calls for regulatory United States
compliance, dispute resolution, training purposes, and 425 827 6156
more. CallRex scales to thousands of users across 425 837 3354
multiple sites and is managed as a single system from www.telrex.com
any location. CallRex Agent Evaluation provides small and
medium call centers with an affordable and easy- to-use
quality management solution to improve agent
performance through call scoring and agent coaching.
CallRex Multi-Media provides computer monitoring and
screen capture, giving call center managers the ability to
monitor and record everything agents do on their
computers and capture the entire customer interaction.
CallRex API enables custom integration of the CallRex
platform with business and communications applications.
Tapit for Small Business Trisys, Inc. US √ √ √ √ √
Tapit EX is the leading call accounting solution for general 215 Ridgedale Ave.
business and professional firms in the United States Florham Park, NJ 07932
today. Licensing fees are not required as the basic system United States
will track up to 999,999 extensions. Tapit EX comes with 973.360.2300
an industry leading 3-year guarantee, one year of 973.360.2222
unlimited end user telephone support, unlimited end user www.trisys.com
training for the life of the product. FREE Telephone
installation assistance is also available. Tapit EX includes
hundreds of standard reports all of which can be
customized and accessed via LAN or via Web.
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 247
43. IP Office DevConnect
Solution Industry
Call Control-Routing
Multi-media Contact
Call/Contact Center
Speech Recognition
Telecommunication
Custom Application
Government-State
Unified Messaging
Voice Mail-Unified
Managed Services
Voice Recognition
Higher Education
Recording Voice-
Communications
Call Accounting
Telecommuting
Transportation
Manufacturing
Infrastructure
Development
Government-
Management
Screen Pop
Healthcare
Hospitality
Messaging
Massaging
Workforce
Insurance
Help Desk
Security
Banking
Finance
Utilities
Federal
& Local
Unified
Center
Digital
Billing
Retail
Legal
Application Overview DevConnect Partner Country
E911
CRM
s
CallAnalyst IPO 3.2 Trivium US √ √ √ √
TriVium is a leader in the call accounting and 1865 NW 169th Pl Suite 210
telemanagement industry. CallAnalyst offers companies a Beaverton, OR 97006
scalable, reliable, and easy to use call accounting United States
solution, tracking inbound and outbound call data. With 503-439-9338
the ability to monitor agent productivity, account activity, 503-439-1526
and call traffic companies can easily manage costs, www.triviumsys.com
increase productivity, and improve billing accuracy.
Through a variety of reports and automated reporting,
managers will always be informed about telecom and
business performance. Drive revenues and improve your
bottom line with CallAnalyst.
VeraSMART (IP Office 2.1) Veramark Technologies US √ √ √ √
The VeraSMART® Communications Management Suite is Inc.
a Web browser-based application platform for managing 3750 Monroe Ave
complex communications networks comprised of Pittsford, NY 14534
converging IP and TDM premises-based technologies, United States
mobile and remote workers, and wireless devices. With 585-381-6000
modules for Call Accounting, Allocation, Invoice 585-383-6800
Management, Asset Management, Work Order www.veramark.com
Management, and Online Directory, VeraSMART can help
you analyze usage, allocate costs, verify complex vendor
bills, and optimize your workflows. A robust, flexible
reporting engine makes it easy to extract the data you
need to make informed business decisions, reduce
expenses, increase productivity, and improve network
security. Configurable 3D dashboards let you monitor key
data trends at a glance. VeraSMART deploys quickly, is
easy to maintain, and has low TCO. With modular,
scalable architecture, VeraSMART can be configured to
match the needs of any organization. Available as a
managed service, a premises-based solution, or a
combined solution.
eCAS call accounting solution (IP Office) Veramark Technologies US √ √ √ √
eCAS Call Accounting is a Web browser-based solution Inc.
that helps organizations gain control over their telecom 3750 Monroe Ave
activity, reduce costs, and improve productivity. Pittsford, NY 14534
Compatible with TDM, IP or hybrid networks, eCAS makes United States
it easy to collect, analyze, and report on call activity and 585-381-6000
expenses, providing the data necessary to make informed 585-383-6800
business decisions. Configurable 3D dashboards let you www.veramark.com
monitor key data trends at a glance. In addition, eCAS's
powerful reporting engine offers a wide variety of reports
that can be configured to meet the needs of any
organization. Features include online presentation with
drill-down capability, column sorting, and dynamic charts
that automatically adjust to sort criteria. Reports are
easily disseminated using our exclusive EZ-Burst feature
that supports automated email distribution of selected
portions of a single report to designated individuals. The
right reports reach the right recipients, maximizing the
value the information while ensuring security.
Vocera Communications System (IPO 3.1) Vocera Communications US √ √ √ √
The Vocera System consists of two key components: the 20600 Lazaneo Drive
Vocera Software that controls call activity, and the Vocera Cupertino, CA 95014
Badge, a lightweight, wearable, voice-controlled United States
communication device that operates over a wireless LAN 408-790-4100
(802.11b). Together, the Vocera System allows users to 408-790-4101
instantly communicate with others throughout a building www.vocera.com
or campus.
bec548d5-0993-4190-be21-172f46a9bf4e.xls Page 248
43. IP Office DevConnect
Solution Industry
Call Control-Routing
Multi-media Contact
Call/Contact Center
Speech Recognition
Telecommunication
Custom Application
Government-State
Unified Messaging
Voice Mail-Unified
Managed Services
Voice Recognition
Higher Education
Recording Voice-
Communications
Call Accounting
Telecommuting
Transportation
Manufacturing
Infrastructure
Development
Government-
Management
Screen Pop
Healthcare
Hospitality
Messaging
Massaging
Workforce
Insurance
Help Desk
Security
Banking
Finance
Utilities
Federal
& Local
Unified
Center
Digital
Billing
Retail
Legal
Application Overview DevConnect Partner Country
E911
CRM
s
Activ! Voice Call Recording and Quality Monitoring Voice Print US
for Avaya IP Office 2.0 160 Camino Ruiz
With the integrated Avaya IP 2.0 and Activ! Voice call Camarillo, CA 93012
recording and quality monitoring solution, organizations United States
can successfully capture, evaluate, analyze and improve (805) 389-5200
their customer interactions. The search, evaluation and (805)389-5202
reporting experience is significantly enhanced with www.vpi-corp.com
additional call metadata captured without the expense of
a CTI. Whether recording for compliance, quality
management, sales verification, business intelligence, or
any other purpose, VPI?s robust solutions can be
customized and scaled to meet the demands of
organizations of all kinds ? from small contact centers to
global enterprises employing in-house and/or remote
agents. Organizations can reliably record up to 100
percent of interactions and decide what to retain and for
how long by implementing flexible, intelligent business
rules. With the adaptable Activ! Voice recording system,
users can continuously build upon their initial investment
and migrate to future technologies as their needs evolve.
vCTISuite vTechnologies US √ √ √ √
vCTISuite is a suite of applications that provides 17165 Von Karman Ave.
functionality to CTI/TAPI based Avaya compliant devices. Suite 108
The functionality includes screen pops, call notes, Irvine, CA 92614
customer database integration and integration with other United States
3rd party applications like call center management and 949-474-1990
customer relationship management software. 949-250-1163
www.vtechnet.com
Zeacom ContactCenter 4.0 (IP Office) Zeacom US √ √ √ √
Zeacom delivers Unified Communications (UC) solutions, 2485 McCabe Way
by seamlessly unifying telephony and computer Suite #200
applications into high-end functionality such as Rich Irvine, CA 92614
Presence, Intelligent Mobility and Conferencing. Zeacom United States
has rolled out its solutions to some 2500 organizations 800-513-9002
worldwide. A Zeacom solution is extremely cost-effective 949-252-0469
as it runs on one server, providing a single user www.zeacom.com
application and one administrative interface; delivering
advanced UC functionality to businesses with up to 2500
desktops.
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44. HP ProLiant Servers
HP ProLiant servers
IP Office Certification
• Avaya tests IP Office on various configurations
-Tower models (rack option): low-end for cost-consciousness; mid-range for higher availability
-Rack-only model for enterprise customers
• Testing is performed on specific configurations, but today‟s hardware is typically more capable than the application requires, so
any configuration in the same family is also valid
– same server model (ML310G5 or DL320G5p)
– same CPU family (e.g., Intel E21xx)
– same hard drive technology (SATA)
– at least as much memory (2GB RAM)
• Avaya Global Services (AGS) has additional requirements; for AGS support, only specific configurations are supported
Sales Models
• Without AGS support
– Server can be purchased direct from Avaya or indirect through reseller (same configurations through Avaya and reseller)
– Primary configs: Avaya-approved reseller configs (specific configure-to-order/CTO configurations from HP – similar to AGS
configs, but without additional hard drive and modem; DVD-ROM instead of DVD+RW)
–… But any config (including pre-built bundles) that meets minimum spec from Avaya is OK
• Stay with tested server models and minimum requirements to ensure application compatibility
• Take advantage of time-limited discounts where applicable (e.g., SmartBuys from HP)
• Configuration up to the distributor/reseller (free training available from HP)
• With AGS support
– Server can be purchased direct from Avaya or indirect through reseller (same configurations through Avaya and reseller)
– Support by AGS requires second hard drive, modem, and DVD+RW
– Only configurations approved by Avaya for AGS are allowed (specific configure-to-order/CTO configurations from HP,
as detailed in this presentation); no other configs can be sold with AGS support (distributor/reseller configs, pre-built bundles,
etc. are not allowed)
Comments on Standard Configurations
• Rackability
– ML310G5 configurations are tower servers (that is, not rack-mountable) unless optional racking kit is ordered (customer
installed option); with this kit, the server occupies 5U in the rack
– DL320G5p configurations must be rack-mounted (no tower option); the server occupies 1U in the rack
• I/O devices
– ML310G5 configurations include keyboard and mouse
– DL320G5p configurations do not include keyboard or mouse (can be ordered as options)
• Monitor
– No configurations include monitor (any HP monitor can be ordered if required)
• Warranty
– ML310G5 servers carry standard warranty of one year parts, one year labor, one year next-business-day on-site support
(1/1/1)
– DL320G5p servers carry standard warranty of three year parts, one year labor, one year next-business-day on-site support
(3/1/1)
–warranty on any server can be uplifted through standard HP Care Packs
IP Office VoiceMail Pro and CCC running concurrently on a single server are supported within the
following thresholds:
- Compact Contact Center with a maximum of 25 (twenty-five) CCC agents
- VoiceMail Pro with a maximum of 8 (eight) ports
- Tested with TTS & ODBC
NOTE: None of these HP configurations include the Windows 2003 Server Operating System OS or Monitor and they
may have to be added if not supplied by the customer! Please contact your Distributor for pricing information. Also,
AGS will only allow Windows 2003 Server if Avaya Maintenance is to be sold on an HP Server.
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44. HP ProLiant Servers
HP Server Configurations
<--- SMB ML310G5 SATA
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44. HP ProLiant Servers
<--- Enterprise - DL320G5p SATA (rackmount)
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45. AVAYA Useful Links
Useful Avaya Links & E-mails
The following links require connection to the Internet!
Site Link/E-Mail
Avaya Home Page:
http://www.avaya.com/
Main Avaya home page
Avaya Support Site
http://support.avaya.com/
For documentation and software downloads
IP Office Knowledge Base:
http://marketingtools.avaya.com/knowledgebase/
For all IP Office Documentation
Avaya Business Partner Portal:
Access to Avaya Business Enterprise Portal, SSO Login http://www.avaya.com/businesspartner/
required!
Avaya Partner Marketing Central:
Web-based tool that will provide you with easy access to
https://partnermarketingcentral.avaya.com/ui/home.aspx
marketing materials and customizable templates today. SSO
Login required!
Avaya DeveloperConnect site:
Main page for the Avaya Development Connection program. http://www.avaya.com/gcm/master-usa/en-
Find Members and Solutions, Application Notes, Brochures,Case us/corporate/alliances/devconnect/index.htm
Studies, Fact Sheets and White Pages.
SMB Product Matrices:
• IP Office Matrix
http://portal.avaya.com/ptlWeb/spCP/CS2004121417415743009/C20041282
• Partner ACS Matrix
23019631001/SN2004121417416795067/SN2004121417416795067
• QuickEdition Matrix
Page down to bottom of page!
Magic on Hold BP site:
You'll find one place to view and download all of the PDF Magic On Hold...the power of messaging - music on hold,message on
equipment brochures, manuals, as well as general brochures for hold,on hold,advertising,background music,overhead messages
end users and dealers.
Avaya UPS Sizing Tool:
http://ups.avayaups.com/
Site to assist with designing UPS systems.
Avaya Paging Solutions Site:
Main site for Avaya Paging Solution Brochures and http://www.paging-solutions.com/
Documentation.
Avaya Headset Main Page:
http://www.avaya.com/gcm/master-usa/en-us/headsets/index.htm
Main page for Avaya Headset information.
Avaya University:
http://www.avaya-learning.com/
Access to Avaya University training home page.
SMB Marketing IP Office Soft Phone Trial:
To request an IP Office Soft Phone trial. Once approved by
Marketing, the BP will to sent the appropriate software CD and
https://enterpriseportal.avaya.com/ptlWeb/getfile?docID=MDAzOTUwNjY0
policy files to install on their Customer's PC/Laptop.
This is only to assist in closing a sale, not for training!
SSO Login required!
SMB PTSG Demo Request:
Request the PTSG group to assist in providing a Web based
Demonstration. A completed request form must to sent in with SMB PTSG Overview page - see bottom of page for form.
the request. This is only to assist in closing a sale, not for
training!
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