RÉSUMÉ
Of
ROB MOORE
739 Deveron Cres, Unit 104
London, Ontario N5Z 4Y1
Home: (519) 690-0348
Work: (519) 435-6601
E-mail: rob_moore@usa.net
PROFILE
Mr. Moore is currently working as a Network Design Consultant, a senior technical sales role, for Sprint
Canada in London Ontario. As a Network Design Consultant, Rob provides technical sales support for a
group of eight sales and account managers in South Western Ontario.
Previously, Rob was the IT Operations Manager for Cartier Partners, a leading supplier of financial services in
the Canadian market place. He was responsible for the ongoing operation and support of the IT infrastructure
including the national telecommunications network, server and operating systems infrastructure, and desktop
systems for London based staff.
Rob brings over thirteen years of experience in information technology from a range of industries including
Financial Services and Banking, Public Utilities, Government and Telecommunications. His experience
includes software development, integration, project management, sales and people management.
November 21, 2011 1
PROFESSIONAL ASSIGNMENTS
Sprint Canada April 2004 – Present
London Ontario
Network Design Consultant (Sales Engineer)
Provide technical sales support to the South Western Ontario sales team
Match telecommunication solutions to client requirements via face to face sales meetings or RFP & RFQ
processes
Provide technical training to sales team on aspects of telecom products and solutions to further enhance
sales effectiveness
Develop and provide sales presentations to clients, from lower tiered technical managers up to C-level
boardroom presentations and seminars.
Cartier Partners Financial Services April 2002 – April 2004
London Ontario
Manager, IT Operations
Oversee day-to-day operations of the corporate infrastructure: Data/Voice network and Computer Room
Responsible for 5 reporting staff and operational budgets
Develop and implement system policies and procedures
Work with vendors and internal staff to develop & drive IT initiatives
Manage on-going IT projects such as national network development, disaster recovery planning and
capacity planning
Work closely with other business unit managers to align IT services with core business strategies
Group Telecom September 2000 – February 2002
London Ontario
Sales Engineer
Transform client business requirements into Voice, Data and Application solutions
Provide solutions, training and assistance in product and process development
Develop proposals, mainly in the area of technical soundness and accuracy
Provide expert knowledge and support for Cisco routers and switches.
Give sales presentations and participate in local and national events
London Hydro/London Connect January 1999 – September 2000
London Ontario
Manager, Network Systems
Built a fibre-based network throughout the City for high-speed data services
Responsible for 2 direct reporting staff
Provided capital and operational cost estimates for budgetary purposes
Provided network architectural design and pre & post sales support
Initiated new product development and provided proposals to prospective clients
Network implementation including security, management, and support/monitoring of the network
November 21, 2011 2
PROFESSIONAL ASSIGNMENTS (Cont’d)
London Hydro/London Connect January 1996 – January 1999
London Ontario
Systems Manager
Supervised a technical staff of 3 – 5 network administrators and help desk technicians
Supported internal IT infrastructure (Microsoft) and applications.
Managed and supported the server farm and applications including Windows NT, MS-Exchange
Support for AS/400 including OS400 administration, security and application development using RPG400
and CL. Wrote applications and cross-platform interfaces for JD Edwards A7.3+
Participated in management discussions regarding the IT practices and managed migrations
Provided capacity planning on all systems and was a key member of the disaster recovery team for London
Connect as well as London Hydro.
Self Employed April 1995 - December 1995
Consultant
Developed custom flexible benefits enrolment software using Visual Basic and SQL.
Performed systems analysis for the City of Austin Utility (PUC) in Austin, Texas.
Wrote program specifications and developed both online and batch mainframe applications using CA-
IDEAL/DATACOM and JCL.
Andersen Consulting June 1994 - March 1995
Ottawa, Ontario
Consultant
Preparation of proposals in response to RFP and RFQs.
Acted as the primary technical resource for networking and PeopleSoft solutions.
Developed WAN/LAN solutions for various clients including Frame Relay, Ethernet and Token Ring
solutions in a variety of environments such as Novell, Banyan, and DECNet.
IBM Consulting Services May 1992 – June 1994
Ottawa, Ontario
Senior Network Consultant / Team Leader
Managed a team of 6-8 field technicians
Supervise all phases of a large PC rollout from planning and design to final user acceptance
Train all workstation installers on any new installation procedures
Act as mediator between installers and the client’s help desk and information services.
Lead installation teams to client sites for both software installations and hardware upgrades
Supported Borland Office, WordPerfect 6.0, QuattroPro, WordPerfect Presentation, MS-Mail, and MS-
Fax, X.400, MS-Remote gateways and V.32 Wan links.
November 21, 2011 3
Civil Service Co-op July 1989 – May 1992
Supervisor PC Support/Micro Development
Managed one direct reporting staff
Provided user support for all microcomputers and applications along
Developed banking applications using C and CA-IDEAL/DATACOM.
Designed local area network (LAN)
Developed procedures for hardware/software procurement and instituted a centralized help desk.
November 21, 2011 4
TECHNICAL SUMMARY
Government Taxation
Hardware and Operating Systems LAN/WAN
RS/6000 - UNIX Utilities
AS/400 – OS/400 ISO 9000 Quality Assurance
IBM PC's and clones Telecommunications
MS-DOS, Windows, Windows NT Performance/Capacity Planning
Novell Security Networks (VPN, IPSec)
Hubs, Routers & Ethernet Switches
- 3Com 3300,3800,9300 switches
- Cisco 5000,5500 Series Switches
and 7000 series routers with LANE
and LightStream 1010 ATM.
Data Cabling Standards
Networking Protocols
- TCP/IP, Netbeui, DLC, IPX, Activities
Sun Solaris 2.x LAN/WAN Installation/Maintenance
Firewalls/Proxies Troubleshooting
- MS-Proxy, Borderware, Cisco PIX, Specification Development
others Client Liaison
Quality Control Testing
Software Program Development
HP Openview User Support
CiscoWorks 2000 Policy and Procedures Development
MRTG Systems Management
Perl/HTML Project Management
MS-Office Network Management
MS Exchange Performance/Capacity Planning
MS Project Disaster Recovery
Visio Professional
Active Directory
Many more
Languages
RPG/400
CL (control language)
CA-IDEAL/DATACOM
CA-DataQuery
C
TSO/ISPF
BASIC, QBASIC
Visual Basic
JCL
Unix Scripting
Fortran-77
MS-Access
APPLICATION SUMMARY
Applications/Industry Experience
Financial/Banking
November 21, 2011 5
PERSONAL SUMMERY
Education:
Athabasca University, Alberta BA Information Systems Feb 1996 – Present
Carleton University, Ontario BSc. Computer Science (transferred) Sep 1989 – Apr 1991
Industry Certifications:
Certified Windows 3.1 for Workgroups 1993
Certified Novell Netware Engineer (CNE) 1993
Windows NT and Networks Certified Professional (MCSE equivalent) April 1998
Cisco Certified Network Associate (CCNA) Summer 2000
Cisco Certified Network Ass. Wan (CCNA – Wan Switching) Summer 2000
Cisco Certified Network Professional (CCNP) Summer 2000
Cisco Certified Design Associate (CCDA) Summer 2000
Cisco Certified Design Professional (CCDP) Summer 2000
Other Industry Courses:
Intermediate & Advanced CA-IDEAL
IBM – AS/400 Expert
JD Edwards – Advanced Programming Concepts A7.3
ISO 9000 Trained Internal Auditor
SUN – Solaris 2.x Systems Administration I
HP – HP Openview Network Management
CISCO – Building Scalable Cisco Networks
CISCO – Building Multilayered Switched Cisco Networks
CISCO – Building Remote Access Cisco Networks
CISCO – Cisco Campus ATM Solutions
CISCO – Basic and Advanced Cisco Network Design
CISCO – Internetwork Troubleshooting
CISCO – Enterprise Management Systems
CISCO – Advanced Border Gateway Protocol (BGP)
November 21, 2011 6