Welcome to Rogers Digital Cable
Welcome to Rogers Digital Cable.
Rogers Digital Cable brings you the best home entertainment experience by offering
more great programming to choose from. Its more control and convenience. And it all
comes with digital picture and sound quality. Rogers Digital Cable can bring you so
much more because digital technology allows us to transmit more services to your
home through your existing cable line.
And the future's even brighter. Our digital technology also allows your TV to become
interactive. Your digital terminal will be the basis for delivering great new services like:
Email, Internet, shopping, banking, video on demand and more.
This User Guide provides you with all the information youll need to:
- Use the Interactive Program Guide
- Use some of the great advanced features of the Digital Terminal
- Purchase Pay-Per-View events and movies
- Troubleshoot potential problems
If your Digital Cable has already been installed, use Section 2 of this guide to learn
how to get the most out of the digital service.
For information on installing Digital Cable, proceed to Section 3 of this User Guide.
1
Table of Contents
Section 1 Getting Started
How This User Guide Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Digital Cable: What You Get . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Section 2 Using Digital Cable
About The Remote Controls
How to Operate The 4-Mode Remote Control . . . . . . . . . . . . . . . . . . . . . .6
How To Operate The XRC-200 Model Remote Control . . . . . . . . . . . . . . . .7
How to Operate The Millenium 4 Remote Control . . . . . . . . . . . . . . . . . . .8
How to Use the Interactive Program Guide
How To Use the Interactive Program Guide (IPG) . . . . . . . . . . . . . . . . . . .9
Interactive Program Guide (IPG) Overview . . . . . . . . . . . . . . . . . . . . . . .9
How to Display the Program Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
How to Scroll Through the Interactive Program Guide by Time . . . . . . . . . .10
How to Scroll Through the Interactive Program Guide by Channel . . . . . . . .10
How To Scroll Through the Program Guide by Type . . . . . . . . . . . . . . . . .11
Program Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Information Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Options from the Information Screens . . . . . . . . . . . . . . . . . . . . . . . . . .12
Options from the Channel Information Screen . . . . . . . . . . . . . . . . . . . . .13
Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Pay-Per-View
Ordering Pay-Per-View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Cancelling a Pay-Per-View Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Ordering a Pay-Per-View Program Already in Progress . . . . . . . . . . . . . . . .16
Ordering a Pay-Per-View Program which conflicts with another program . . .16
What if I miss an Ordered Pay-Per-View program? . . . . . . . . . . . . . . . . . .16
Other Features
Pay TV/Digital Music/Weather Feature . . . . . . . . . . . . . . . . . . . . . . . . . .16
Message Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Setting Parental Controls
Parental Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
How to Add Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
How to Remove Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
How to Hide Titles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
How to Open Locks without Removing them . . . . . . . . . . . . . . . . . . . . . .19
How to Clear all Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
How to View a Restricted Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
2
Table of Contents
Section 2 Using Digital Cable (cont.)
Setup
Setup Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Guide Setup (Customizing IPG Settings) . . . . . . . . . . . . . . . . . . . . . . . . .21
Parental Control Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Cable Box Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Language Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Audio Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Feature not Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Section 3 Installing/ Reinstalling the Service
Checklist For Self-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Cable Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Installation Basics
Hooking up your Digital Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Electrical Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Turning the Digital Terminal ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Authorizing the Digital Terminal for your Digital Channels . . . . . . . . . . . . .26
Programming the Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Advanced Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Basic Installation Details
Connecting your Digital Terminal to your TV and VCR . . . . . . . . . . . . . . . .27
Basic Installation Illustration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Advanced Installation (Stereo TV & Stereo VCR) . . . . . . . . . . . . . . . . . . .29
Advanced Installation (Stereo TV & Stereo VCR) Illustration . . . . . . . . . . . .30
Advanced Installation (Stereo TV, Surround Sound & Stereo VCR) . . . . . . . .31
Advanced Installation (Stereo TV, Surround Sound & Stereo VCR) Illustration 32
Advanced Installation (Stereo TV with PIP & Stereo VCR) . . . . . . . . . . . . .33
Advanced Installation (Stereo TV with PIP & Stereo VCR) Illustration . . . . .34
Section 4 Troubleshooting
Troubleshooting Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
No Picture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Problems with Viewing the Digital Channels . . . . . . . . . . . . . . . . . . . . . . .36
Sound Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Troubleshooting the Remote . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Programming the Remote . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
3
1 Getting Started
How This User Guide Is Organized
To make the information in the User Guide easily accessible, it has been divided into four main parts;
Getting Started, How to Use Digital Cable, Installing/Reinstalling and Troubleshooting. Each part of the
How This User Guide
User Guide is described below.
Is Organized
Part 1: Getting Started
The first part of this guide will give you all the background information youll need about
Digital Cable. The Getting Started section is colour-coded gray on the outside edge of the
page and is denoted by the ? mark symbol.
Part 2: How To Use Digital Cable
This part of the guide will provide you with information on how to use the Digital Cable
service to its fullest potential. In this section we will explore the basics of using the remote
and Digital Terminal, the handy Interactive Program Guide (IPG), as well as some of the
advanced features of the Digital Terminal such as setting up reminders, using parental
controls, purchasing pay-per-view events and more. This section is colour-coded yellow on
the outside edge of the pages and is denoted by the remote control symbol.
Part 3: Installing/ Reinstalling the Digital Service
If you have elected to install the Digital Terminal yourself (or need to re-install), this part of
the User Guide will be very important. The installation section will guide you, step-by-step,
through physically connecting your Digital Terminal to your television and other home enter-
tainment equipment. We cover a wide variety of setups, from a basic connection to your TV
and VCR all the way to connecting the service to your surround sound receiver. This section is
colour-coded black on the outside edge of the pages and is denoted by the screwdriver sym-
bol.
Part 4: Troubleshooting
The final part of the Digital Cable User Guide will guide you through resolving the most
common troubleshooting issues. Save yourself a phone call to technical support by following
the quick, easy steps in the User Guide. This section is colour-coded red on the outside
edge of the pages and is denoted by the wrench symbol.
4
Getting Started 1
Digital Cable: What You Get
What You Get
Rogers Digital Cable:
Digital Cable offers you much more than you ever thought possible. Rogers provides you with
everything you need to install and use the Digital Cable Service. Heres what you get:
Digital Terminal
Rogers will provide you with a high-quality, rental Digital Terminal. This Digital Terminal is your key
to getting the most out of the service. The Digital Terminal will also allow you to use the great
Interactive Program Guide and to take advantage of great new Rogers products and interactive
services that will become available in the near future.
- You can find more information on installing and connecting your Digital Terminal in
Section 3 of this guide.
- You can find more information on using the advanced features of the Digital Terminal in
Section 2 of this guide.
Remote Control
The advanced remote control provided with your Digital Terminal will help you take advantage of
some of the advanced features of Digital Cable. If programmed correctly, you can use your remote
to control the basic functions of your television and VCR.
- You can find more information on using your remote control on page 6-8.
- You can find more information on programming your remote control on page 40 of this
User Guide.
Cabling
Rogers will provide you with the necessary cabling to perform the basic connection from your
Digital Terminal to your home entertainment equipment. This guide will also offer information on
how to obtain and connect to some of the more advanced home entertainment setups.
- You can find more information on connecting your Digital Terminal to the rest of your
home entertainment equipment in Section 3 of this guide.
Interactive Program Guide
One of the best features of Digital Cable is access to the Interactive Program Guide (IPG). The IPG
provides you with a quick reference to programs, times and summaries for all the channels avail-
able from Rogers.
- You can find more information on using the IPG on page 9 of this guide.
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2 How to Use Digital Cable
About the Remote Controls
Depending on the Digital Terminal you received, you will find one of the accompanying remote controls detailed on
this and subsequent pages. You can identify the type of remote control you are using by comparing yours to the
pictures on the following pages.
The 4-Mode Remote Control has 4 buttons at the top: AUX, VCR, CABLE and TV. For details on using this remote,
refer to page 6.
The XRC 200 Remote Control has 4 buttons on the top (AUX, VCR, CABLE and TV) and is labeled: General
Instrument XRC 200 on the bottom. For details on using this remote, please refer to page 7.
The Millenium 4 Remote Control has 2 buttons at the top: SETUP and POWER. For details, refer to page 8.
How To Operate The 4-Mode Remote Control
1 Used to control an auxiliary device
2 Used to control the VCR
2
3
3 Used to control the Digital Terminal
1
How To Operate The
4 Used to control the TV 4
4-Mode Remote
5 Press at any time while using the IPG for helpful information 5
6
7
6 Turns device on/off (for the device currently selected with the
8
mode key) 11
10
7 Mutes sound 9
12
8 Page up/down 15
14
9 Press while watching TV, or while in a listing menu to restrict 13
viewing of the current program or channel
10 Press at any time to return to watching TV
11 Press to see a description for the currently tuned or highlight-
17
ed program
12 Chooses interactive screen item
16
13 Displays next or previous page
14 Press to quickly see the program listings menu
15 Press to enter the Navigator menu 18
19
16 Enters channel numbers (also used to enter your personal
identification number [PIN] for parental control and Pay-Per- 20
View)
17 Allows selection of on-screen functions
18 TV/VCR switch
19 Direct Access to Digital Music
20 VCR functions
6
How to Use Digital Cable 2
How to Operate the XRC-200 Model Remote Control
1 Used to control an auxiliary device
2 3
2 Used to control the VCR
1
3 Used to control the Digital Terminal
5
4 Used to control the TV 4
5 Press at any time while using the IPG for
6
helpful information 8
7
6 Turns device on/off (for device currently selected
9
with the mode key)
10 11
7 Mutes Sound
XRC-200 Remote
How to operate the
8 Displays next or previous page 12
9 Press while watching TV, or while in a listing
13
menu, to restrict viewing of the currently tuned 14
or highlighted program or channel.
15
10 Press at any time to return to watching TV
11 Press to see a description for the currently
16
tuned or highlighted program.
12 Choose interactive screen item 17
13 Press to quickly see the program listing guide
14 Press to enter the navigation menu 18
15 Returns to last channel viewed
16 Views next favorite channel (sequentially) 19
17 VCR functions
18 Makes an on-screen decision
20
19 Enters channel numbers (also used to enter your 21
personal identification number [PIN] for parental
control and Pay-Per-View)
20 TV/VCR switch
21 Direct access to Digital Music
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2 How to Use Digital Cable
How to Operate the Millenium 4 Remote Control
1 Places the remote into setup mode 1
2
2 Turns device on/off for currently selected device
3 Used to control an audio device 4 5
4 Used to control the VCR
3 6
5 Used to control the TV
6 Used to control the Digital Terminal 7
7 Enters channel numbers. (Also used to enter your personal
identification number [PIN] for parental control and
8 9
Pay-Per-View)
13
Millenium 4 Remote
8 Mutes sound 12
How to operate the
11
9 Direct access to Digital Music 10
10 Adjusts volume 15
16
11 Changes channels 14 17
12 Returns to last channel viewed 18
19
13 Views next favorite channel (sequentially) 20
21
14 Press to quickly see the program listings menu
22
15 Press while watching TV, or while in a listing menu, to
restrict viewing of the current program or channel
16 Press at any time to return to watching TV
17 Moves through interactive screen choices (Browser buttons)
18 Chooses interactive screen item
19 Press to see a description for the currently tuned or high-
lighted program
20 Press to enter the Navigator menu
21 Displays next or previous page
22 Makes on-screen decisions
8
How to Use Digital Cable 2
How To Use The Interactive Program Guide (IPG)
The Interactive Program Guide (IPG) provides you with a
quick reference for programs that are available within a 4-
day period for all your channels both analog and
digital. From the Program Guide, you can find programs by
Time, Theme and Title, obtain a synopsis/plot for any pro-
gram listed that is available, set a reminder so you dont
miss a program and block out channels so that they can-
not be watched. Think of it as a high-tech, truly interactive
TV magazine.
The Interactive Program Guide (IPG)
Guide Basics
Interactive Program
Interactive Program Guide (IPG) Overview
Message indicator Current Time
Program listings by Viewer Services
Time, Channel,
Get current local weather
and Category
conditions and a three-day
(Movies, Sports,
forecast (Not available in all areas)
Children)
View messages
Restrict viewing of programming
according to title, rating or channel.
Also hides adult titles
Interactive
Advertising See a list of all channels in the sys-
tem and designate favorites
See listings for all upcoming Customize features
Pay-Per-View programs (not
available in some areas) Return to watching TV
from anywhere in the
guide
How To Display the Program Guide
To display the Program Guide, press the button on the remote.
The Program Guide automatically displays information by time.
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2 How to Use Digital Cable
How To Scroll Through The Interactive Program Guide
There are many ways to obtain information on programming by scrolling through the Program Guide.
How To Scroll Through the Program Guide by Time
Scrolling through the Program Guide by Time provides all channel listings in half-hour time blocks.
1. To view what is playing on a selected channel every half-hour,
press the or Browser buttons to move through the half-hour
time periods.
To view what is playing on another channel for the times displayed,
press the or Browser buttons to scroll through the channels.
Through The IPG
How To Scroll
2. Press to return to the original Time display of the
Program Guide.
How To Scroll Through the Program Guide by Channel
The Listings By Channel feature allows viewers to view programming
information sorted by channel. Use the or Browser buttons to
scroll through the listings, and the or buttons to move forward
or backward within the channel lineup.
To select a program, highlight it and press . If the program
is currently on, your terminal will be tuned into it.
If the program is on later, the Information Screen will appear, offering a brief description of the program
(if available), as well as additional viewing options, including setting a reminder.
10
How to Use Digital Cable 2
How To Scroll Through the Interactive Program Guide
How To Scroll Through the Program Guide by Type
The Category Listings allow the viewer to see Movies, Sports or Childrens program listings.
Use the or Browser buttons to scroll through the listings, and
the or buttons to move forward or backward within the channel
lineup.
To select a program, highlight it and press . If the program
is currently on, your terminal will be tuned into it.
If the program is on later, the information screen will be displayed,
offering a brief description of the program (if available) as well addi-
Through The IPG
How to Scroll
tional viewing options, including setting a reminder.
Category Listings allow you to:
Tune into a program that is currently on by highlighting it
and pressing .
Get additional information about a program by pressing info
or by highlighting it and pressing .
View the next or previous days listings using the
DAY or buttons.
Restrict Viewing of a program by highlighting it and
pressing the button.
Program Search
The Program Search feature allows viewers to find a specific program when they dont know the
channel or scheduling details.
Program listings are sorted alphabetically, and a program can be spec-
ified by entering the first few letters of its title.
To access the program search from the main menu:
1. Highlight Search, then press .
2. Press the button on the remote at any time
to return to watching TV.
3. Press to return to the main menu.
11 11
2 How to Use Digital Cable
Information Screens
Information for Programs and Channels is available by selecting any program or channel listing and
anywhere in the Guide by pressing the key and then .
Program Information: Displayed if a non-PPV program is selected.
PPV Information: Displayed if the viewer selects a PPV program or event that can be ordered.
Channel Information: Displayed if the viewer selects a service or network.
Options from the Information Screen
The following Options can be selected from the Program Information Screen:
Information Screens
LAST: Displays the previous screen.
WATCH: Tunes to a selected program (Watch will
appear if the program is in progress and the
button on your remote is pressed).
REMIND: Lets the viewer set a reminder for the
program. Remind will appear if the program has not
started yet.
TIMES: Displays all the start times for the selected
program.
LOCK: Locks a selected channel.
Options from the PPV Information Screen
LAST: Displays the previous screen.
Start Times: Lets the viewer select a start time for the PPV
program (displayed in ascending order).
12
How to Use Digital Cable 2
Information Screens (Continued)
Options from the Channel Information Screen
The channel banner allows you to continue watching the current program while viewing other pro-
gram information on different channels or at different times.
To Browse Program Information for Other Times/Channels:
LAST: Displays the previous screen.
LISTINGS: Displays the listings by Channel.
WATCH/LISTEN: Tunes to the selected Channel.
ORDER: (only available for subscription channels):
displays ordering information for the service.
FAV: Marks the channel as a favorite channel.
Information Screens
LOCK: Blocks the channel.
Reminders
Reminders ensure that the viewer does not miss a program.
When a reminder is set for a program, a reminder screen will
pop up just before the program begins.
How to set a reminder:
While browsing future programs, or from any listings
screen, select a program that comes on later and
press .
When the PROGRAM INFO. screen appears, highlight
REMIND, and press YES.
When the set remind screen appears, highlight YES , and press .
A checkmark will appear next to a program name, indicating that a reminder has been set.
How to Cancel a Reminder
To cancel a reminder, highlight the program in one of the
listing screens. The program will have a checkmark next to it,
indicating that it currently has a reminder set.
Press to cancel the reminder.
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2 How to Use Digital Cable
Pay-Per-View
The Pay-Per-View features of the Interactive Program Guide
enable the viewer to see PPV listings and order the PPV movies
and events through their PPV service. Pay-Per-View listings can
be organized by Start time, Title, Events, and by Mature
Programming.
To access the PPV Menus, highlight either PPV by Time, Title,
Events or Mature, then press (These bars may be
labelled differently depending on your system).
Press the button on your remote at any time to return to watching TV.
Press to return to the main menu.
Pay-Per-View
Pay-Per-View Ordering
Ordering
Phone Ordering
1. For phone ordering, while in one of the PPV listing
menus press the or buttons to highlight the desired
program, then press .
2. Select times to see the program start time.
3. Select order to obtain purchase information about the
program.
4. A screen with phone ordering instructions will appear.
5. Follow the displayed instructions to complete ordering.
6. Select a reminder from the PPV information screen to be
reminded before the program starts.
14
How to Use Digital Cable 2
Cancelling a Pay-Per-View Order
1. Highlight the ordered program in any of the listings menus, then press .
2. Select the time of the PPV order.
A screen will appear that will indicate that the program has already been ordered.
3. Highlight YES, then press to cancel the Pay-Per-View event.
Pay-Per-View Ordering
What if I miss an ordered PPV Program?
If a PPV program is ordered, but not tuned in to within the specified purchase window, the purchase
Ordering
Pay-Per-View
will not be registered in the terminal and a screen will appear with a message that the ordered pro-
gram was missed. This screen will be displayed until the viewer responds.
15
2 How to Use Digital Cable
Other Services
Pay TV Services
A premium service is any channel that can be purchased on a subscription basis.
To access premium channels, highlight Pay TV from the main menu, then press .
Press the button on the remote at any time to return to watching TV.
Press to return to the main menu.
While in the Premium Service menu, press the or Browser buttons to highlight a desired service.
Press INFO to see a description of the highlighted service. A premium channel information screen will
be displayed.
Digital Music
Digital Music offers continuous and commercial free music in a variety of musical formats. Each music
format is carried on a separate channel, that the viewer can access from the Digital Music Menu.
Other Services
To access the Digital Music Menu, highlight Music from the main menu, and then press .
Press the Music button on the remote.
Weather Feature
Get current weather conditions and a 3 day forecast by selecting Weather from the Main Menu.
Weather information is not available in all areas. If this feature is not available in your area the
weather option will not appear in the Main Menu.
16
How to Use Digital Cable 2
Message Center
Brief messages can be sent to the viewer both from The Interactive Program Guide and Rogers. An
envelope appears on-screen, and a red light appears on the Digital Terminal whenever a new mes-
sage is received.
To access the message center, highlight Messages from
the main menu, then press .
Press on the remote at any time to return to
watching TV.
Press to return to the main menu.
While in the Message Center, highlight the desired mes-
sage, and then press to read the selected
Other Services
message.
To retain or discard a message highlight either KEEP or DELETE, then press .
Favorites
The favorites feature allows the viewer to quickly navigate through the channels you've designated as
your favorites. Whether youre watching TV or using a listing menu, simply press the FAV button and
you'll quickly go to your next favorite channel.
To access favorites from the Main Menu, highlight Favorites, then press .
Press the button on the remote at any time
to return to watching TV.
Press to return to the Main Menu
To quickly FLIP to the next favorite channel, press
while watching TV.
Continue pressing to advance through all of
the favorite channels. In the listing screens, the viewer
will see their Favorites channels designated by a light
blue channel number and call letter.
Pressing quickly advances the highlight to the next Favorite Channel.
Favorites are designated by Time and the Listing By Channel Screen.
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2 How to Use Digital Cable
Parental Control
The parental control feature allows the viewer to restrict the viewing of objectionable programming.
After setting the personalized 4-digit Parental Control Code, the viewer can restrict viewing by placing
locks on certain ratings, channels or even specific program titles.
Once restricted, the program can only be viewed by entering the
Parental Control Code. Parental Control also allows the viewer to
hide adult titles from displaying on the screen.
To access the parental control menu from the main menu,
highlight Parents and then press .
How to set Parental
Enter the personalized 4-digit Parental Control Code. If you
have not set a Parental Control Code, you will be
prompted to set one at this point.
Controls
Press the button on the remote at any time to
return to watching TV.
Press to return to the main menu.
How to Add Locks
To place locks on ratings or channels, go to the Parental Control
menu as described above, then press the or buttons as nec-
essary to highlight either the channel or rating selection.
Press the or buttons until the desired rating or channel
appears, then press .
To place a lock on a program title, highlight the program in any of
the listing menus, then press . After a 4-digit Parental
Control Code is entered, a confirmation menu will appear.
A padlock will appear next to the selection indicating it is now restricted.
18
How to Use Digital Cable 2
How to Remove Locks
To remove locks, go to the Parental Control menu as
described on the previous page, then press the or but-
tons as necessary to highlight the desired selection.
Press the or buttons until the locked title, rating or chan-
nel appears then press .
The padlock will disappear, indicating the lock has been
removed.
How to Hide Titles
To hide titles from displaying on the screen, go to the
Controls
How to set Parental
Parental Control screen and highlight the Adult titles option.
Press the button to change the option to hide.
Adult titles will appear in the listings screen as "Adult
Programming".
How to Open Locks without Removing them
The viewer can open all the existing locks without removing
them.
This temporarily eliminates the need to enter the Parental
Control Code each time the viewer tunes to a restricted channel.
To temporarily open all of the locks, highlight the Master
Locks selection on the parental control screen, then press
to change the option from NO to YES.
Highlight the BYPASS LOCKS? selection, and then press to change the option from NO to YES.
The padlock on all of the locked programs will be open, indicating that the bypass locks is currently
turned on.
To restore all of the locks, simply press the button and enter the 4-digit Parental Control
Code when prompted. Or turn the Digital Terminal power off.
19 19
2 How to Use Digital Cable
How to Clear all Locks
Highlight the Master Locks selection on the Parental
Control screen and then press to change the option
from NO to YES.
Highlight YES again and press to confirm the
option.
The padlocks on all locked programs will be removed.
How to View a Restricted Program
When a viewer tunes to a restricted program, the audio is muted, and a restricted screen appears.
To view the restricted program, the viewer must enter their 4 digit Parental Control code. The system
Setup options
will allow no more than 6 consecutive incorrect entries of the Parental Control code. Once six incorrect
entries are made, the system will lock, and you will be unable to enter a password for 30 minutes.
Once the program is unlocked, you may watch the program. If you flip away from the program, it will
automatically re-lock.
NOTE: If you have forgotten the code, you will need to call customer service.
Setup Options
Setup options let you customize certain Interactive Program Guide features such as the FLIP bar,
Parental Control options, Cable Box settings, Audio settings and Languages.
To access the Setup Menus:
Highlight SETUP from the Main Menu, and then press .
Press the or Browser buttons as necessary to highlight the desired Setup option, and
then press .
While in the Setup menu, press to return to the Main Setup menu.
After a power loss, press twice to access Setup.
Press the button on the remote at any time to return to watching TV.
To Change the Settings in the Setup Menu:
Press the or buttons as necessary to highlight the desired setting.
Press the or buttons buttons to change the selected setting.
20
How to Use Digital Cable 2
Guide Setup
Flip Bar Position
Bottom - The Flip/Browse bar will appear at the bottom of the screen.
Top - The Flip/Browse bar will appear at the top of the screen.
Flip Bar Time
Press the or buttons to define how long the Flip bar stays on the screen after
each channel change. Adjust from 3 to 15 seconds.
Auto Tune
Yes - Automatically tunes after 2 seconds when less than 3 digits are entered while watching
TV.
No - Requires the viewer to enter 3 digits, or enter less than 3 digits, then press
to tune.
Message
Setup options
On - The message envelope will appear when a new message is received (and will remain on
until the message is deleted).
Off - The message envelope will not appear.
Reminder Notice
Press the or buttons to adjust the amount of time prior to the start of a program that
the reminder will appear. Adjust from 1 to 15 minutes.
Parental Control Setup
Parental Control and Purchase Codes
A Parental Control code restricts viewing of objectionable pro-
gramming. Once a 4-digit Parental Control Code has been set
to lock-out a channel or a program by title or rating, the viewer
will be required to enter the code to watch the program or
channel.
To set a Parental Control Code, enter a personalized 4-digit
code. To change or clear the current Parental Control Code,
enter the current 4-digit code.
A Purchase Code restricts ordering PPV programs. If a purchase
Code is set, the viewer will be asked to enter it to confirm a PPV order. To set a Purchase Code, enter
a 4-digit number. To change or clear the current Purchase Code, enter current 4-digit code.
YES - Forces the viewer to enter the Parental Control Code in order to watch TV until the listings
are restored following a power loss
NO - Turns this option off
NOTE: This setting appears only if a Parental Control Code is set. If power is lost to the terminal, all
of the program ratings and titles will be lost for a short period of time. Locks placed on ratings and
titles will not be enforced until the data has been restored.
21
2 How to Use Digital Cable
Digital Terminal Setup
Time Display
OFF- Displays the currently tuned channel on the front of the terminal.
ON - Displays the time on the front of the terminal. This time will be
automatically set by Rogers, and does not need to be set by the viewer.
AC Outlet
Switched - Power is available to the outlet
on the back of the terminal only when the terminal is
on. This can be used to turn the TV on and off at the
same time the terminal is turned on and off.
Unswitched - Power is always available to
the outlet on the back of the terminal.
See Configuration:
Setup Options
No - Configuration screen does not appear.
Yes - Configuration screen appears.
Language Setup
In addition to US English, the Interactive Guide can be pre-
sented in Canadian English, Canadian French, and Spanish.
Selecting a language other than US English does not change
the program listings, just the on screen commands, selection
bars and help screens within the Prevue Interactive.
To select a language press the or
buttons from the Setup Menu on the desired
language, then press .
A confirmation screen will appear. To confirm, highlight
YES, then press .
22
How to Use Digital Cable 2
Audio Setup
Set Volume to optimal Stereo
No - Volume is unchanged from current setting.
Yes - Volume is automatically adjusted to the
optimal level for stereo output. This setting should
be selected if the volume is to be controlled from a
home theater system, stereo VCR or stereo TV.
Audio Output
TV - Use this setting if the Audio Output is through
the RF output (labeled to VCR/TV) directly into
the TV set.
Stereo - Use this setting if the Audio Output is
through the baseband jacks ( labeled "Audio R and L") and into a stereo system.
Setup Options
Advanced - Use this setting to adjust the Dolby Compression level and Stereo Output
Compression.
Compression (appears only if Audio Output is set to Advanced).
None - Dolby Compression will be turned off.
Light - Use this setting if the Audio Output is going into a standard stereo receiver. This is the
default setting.
Heavy - Use this setting to decrease the dynamic range of the audio Stereo Output.
Stereo Output (Appears only if the Audio Output is set to advanced).
Mono - Use this setting if the audio output is going into a TV or VCR which is not stereo. Also
use this setting if only one baseband output ( R or L) is used.
Stereo - Use this setting if the Audio output is going into a standard stereo receiver or TV with
Stereo capability.
Matrix Stereo - Use this setting if the Audio Output is going into a Pro Logic home theater
system.
Feature Not Available
This screen is displayed whenever a viewer attempts to access a feature which is not available because
the application has not received everything it needs to run the feature. This will most commonly be dis-
played when the viewer presses following a power loss.
23 23
3 Installing/ Reinstalling The Service
Checklist for Self-Installation
You should receive the following items with your Installation Kit:
Remote Control 1 Coaxial 6 Jumper Cable
2 AA Batteries 1 RCA Video Cable
Cable Summary
Cables provided in your kit Additional Cables you may require
6 Coaxial 1 RCA Video AC3 SVHS
Jumper Cable Cable Cable Cable
3 RCA Cables included in the installation kit.
Installation Basics
L+R Audio Cable (as outlined in the illustration on page 28).
24
Installing/ Reinstalling The Service 3
Installation Basics
1. Hook-Up your Digital Terminal
There are a variety of ways to connect your Digital Terminal, depending on the type of home
entertainment equipment that you have. The Basic Connection on page 28 should be completed
first to get your Digital Terminal up and running. After you have completed the following steps,
choose from the Table of Contents the advanced connection for your home entertainment equip-
ment. It is recommended that you connect your TV, VCR and stereo with RCA cables to get the
best quality picture and sound. The connections on pages 28-34 outline the most common enter-
tainment equipment. If you require further assistance, please call 1-888-ROGERS1 (764-3771).
Note: Please ensure that your TV and VCR are both set to Channel 3. If you are using RCA cables
or S-Video cables to connect your Digital Terminal to your TV/ VCR ensure that you have
selected the correct input setting on your TV or VCR. Depending on the make and model of
your TV/ VCR, this input may be called Line 1, Video 1, or Aux 1.
Note: Please ensure that all coaxial cable and RCA cable connections are made before connecting
your Digital Terminal to the electrical outlet.
2. Electrical Connections
It is preferable that the Digital Terminal be connected to a surge-protected Power Bar (not provid-
ed) along with your other electronic components:
1. Plug the (keyed) end of the power cord into the Digital Terminal. Then plug the power cord
into the Power Bar (as recommended) or into another electrical outlet.
2. Optional: when you have connected your Digital Terminal and it is operational, there is the
option to connect your TVs power cord into the A/C outlet at the back of the Digital Terminal.
To do this, please go into General Settings and select SET: A/C outlet. Press to learn
more about this feature and its capabilities. Select the option you want and then unplug your
Self-Installation
Checklist for
TV from its current outlet and plug it into the A/C outlet on your Digital Terminal.
3. Turn the Digital Terminal ON
Ensure that the Digital Terminal is turned ON. If it is not, press the Power button on the front
Panel to turn it on.
Note(A): Make sure you insert the two AA batteries provided into the back of the Remote
Control.
Note(B): It may take several minutes for the Digital Terminal to go through its initialization
phase the first time it is turned on, during which it checks to ensure that everything is
working properly. Once this phase is complete, the display on the front of the Digital
Terminal will show the time.
Note(C): In order to protect your equipment from electrical surges, please ensure that you
plug all home devices into a surge protector, including the Television.
25
3 Installing/ Reinstalling The Service
Installation Basics
4. Authorizing the Digital Terminal for your Digital Channels
To authorize the Digital Terminal for the Digital Channels that you have selected with a Rogers
Customer Service Consultant, please call 1-888-ROGERS1 (764-3771) and follow the pre-recorded
instructions on the Voice Response Unit.
1. You will be asked to confirm that you are calling from a touch-tone phone by pressing 1
for English. Note: If you do not have a touch-tone phone please stay on the line.
2. You will be given several options with corresponding numbers to select.
3. Do not select any options at this point.
4. Listen for the reception problems prompt and press the corresponding number (2).
5. You will then be asked to press 1 to service your Digital Terminal or descrambler.
6. You will then be asked to confirm that you are a Digital Cable Subscriber, by pressing the
corresponding number (5).
7. Follow the remaining prompts to authorize your Digital Channels.
Note: If you have a problem with the authorization or any of the other steps, please call a
Rogers Customer Service Consultant who will be happy to help you at 1-888-ROGERS1
(764-3771).
5. Program the Remote Control
You will need to program your Universal Remote Control so that you can control both your TV and
VCR (if applicable) with only one remote. Refer to page 40 of this guide for instructions on how to
program your Remote Control.
6. Advanced Connections
After you have completed the steps above, please choose the appropriate advanced connection
Installation Basics
for the other home entertainment equipment you have (see pages 28-34). It is recommended
that you connect your TV, VCR and stereo with RCA cables to get the best quality picture and
sound. The connections on the following pages address the most common entertainment equip-
ment.
26
Installing/ Reinstalling The Service 3
Basic Installation Explanation
Connecting the Digital Terminal to your TV and VCR
Synopsis:
You can record any channel on your VCR but will be unable to view another channel while
recording. You can listen to all of your services (analog and digital) through your Stereo Receiver
(optional).
Cable Connections
1. Connect the coaxial cable from the wall to the cable input of the Digital Terminal.
2. Connect a coaxial cable from the cable out on the back of the Digital Terminal to the input of
the VCR.
3. Connect the coaxial cable from the cable output of the VCR to the input of the TV.
4. Ensure both the TV and VCR are on Channel 3.
5. If you are connecting your Stereo Receiver, connect the RCA Audio cable to the Audio L and
Audio R outputs on the Digital Terminal and connect to the AUX inputs on the back of your
Stereo Receiver.
Note: The RCA Audio cables are colour-coded. Connect the red jack on the RCA Audio cable to the
right Audio Output and connect the white jack on the RCA cable to the left Audio Output on
the Digital Terminal. For the best stereo sound, please make sure you always connect the red
audio jack to the right input on the other equipment and the white audio jack to the left input
on the other equipment.
See next page for diagram outlining this installation
Explanation
Basic Installation
27 27
3 Installing/ Reinstalling The Service
Basic Installation Illustration
IMPORTANT NOTE:
If you have any difficulties con-
RCA Audio Cable necting the Digital Terminal or are
troubleshooting any issues, we
recommend that you perform the
MOST basic connection:
Connect the Digital Terminal
DIRECTLY to your television with
coaxial cable.
Cables You Will Require To Complete This installation
Advanced Installation
Cables Supplied by Rogers:
1. 6 coaxial jumper cable to connect digital terminal to your VCR
Illustration
2. L+R RCA Audio Cable
Cables you will need to supply:
1. Additional coaxial cable jumper cable to connect your VCR to the back of your television set
28
Installing/ Reinstalling The Service 3
Advanced Installation Explanation (Stereo TV and Stereo VCR)
Connecting the Digital Terminal to your Stereo TV and Stereo VCR
Synopsis:
You can record/view any channel in Stereo, listen to Stereo sound on your TV and the Digital music
service on your Stereo Receiver (optional). The video RCA connections will provide a better quality
picture on your TV.
Cable Connections
1. Connect the cable from the wall into the cable input of the Digital Terminal.
2. 1st RCA Audio cable, RCA Video cable
a) Connect the RCA Audio cable to the left and right Audio Outputs of the Digital Terminal.
b) Connect the RCA Audio cable to the left and right Audio Inputs of the Stereo VCR.
c) Connect the RCA Video cable to the Video Output of the Digital Terminal.
d) Connect the RCA Video cable to the Video Input of the Stereo VCR.
3. 2nd RCA Audio cable, RCA Video cable
a) Connect the RCA Audio cable to the left and right Audio Outputs of the Stereo VCR.
b) Connect the RCA Audio cable to the left and right Audio Inputs of the Stereo TV.
c) Connect the RCA Video cable to the Video Output of the Stereo VCR.
d) Connect the RCA Video cable to the Video Input of the Stereo TV.
Note: The RCA Audio cables are colour-coded. Connect the red jack on the RCA Audio cable to the
right Audio Output and connect the white jack on the RCA cable to the left Audio Output on
Explanation
Advanced Installation
the Digital Terminal. For the best stereo sound, please make sure you always connect the red
audio jack to the right input on the other equipment and the white audio jack to the left input
on the other equipment.
See next page for diagram outlining this installation
29 29
3 Installing/ Reinstalling The Service
Advanced Installation Illustration (Stereo TV and Stereo VCR)
Advanced Installation
Cables You Will Require To Complete This Installation
Cables Supplied by Rogers:
Illustration
1. Video RCA cable to connect your Digital Terminal to your VCR.
2. L+R RCA Audio Cable.
Cables you will need to supply:
1. TWO L & R Audio RCA cables to connect the RCA L & R audio cable to the stereo receiver & to
connect the Stereo VCR to the TV.
2. Video RCA cable to connect your Stereo VCR to your TV.
30
Installing/ Reinstalling The Service 3
Advanced Installation Explanation
(Stereo TV, Surround Sound Receiver and Stereo VCR)
Connecting the Digital Terminal to your Stereo TV, Surround Sound Receiver
and Stereo VCR
Synopsis
You can record/view any channel in Stereo, listen to Stereo sound on your TV and the Digital music
service on your Surround Sound Receiver. The video RCA connections will provide a better quality pic-
ture on your TV.
Cable Connections
1. Connect the cable from the wall into the cable input of the Digital Terminal.
2. 1st RCA Audio cable, 1st RCA Video cable
a) Connect the RCA Audio cable to the left and right Audio Outputs of the Digital Terminal.
b) Connect the RCA Audio cable to the left and right Audio Inputs of the Surround Sound
Receiver.
c) Connect the RCA Video cable to the Video Output of the Digital Terminal.
d) Connect the RCA Video cable to the Video Input of the Surround Sound Receiver.
3. 2nd RCA Audio cable, RCA Video cable
a) Connect the RCA Audio cable to the left and right Audio Outputs of the Surround Sound
Receiver.
b) Connect the RCA Audio cable to the left and right Audio Inputs of the Stereo VCR.
c) Connect the RCA Video cable to the Video Output of the Surround Sound Receiver.
d) Connect the RCA Video cable to the Video Input of the Stereo VCR.
4. 3rd RCA Audio cable, 2nd RCA Video cable (cables provided with your Surround Sound
Explanation
Advanced Installation
Receiver)
a) Connect the RCA Audio cable to the left and right Audio Outputs of the Stereo VCR.
b) Connect the RCA Audio cable to the left and right Audio Inputs of the Stereo TV.
c) Connect the RCA Video cable to the Video Output of the Stereo VCR.
d) Connect the RCA Video cable to the Video Input of the Stereo TV.
Note: The RCA Audio cables are colour-coded. Connect the red jack on the RCA Audio cable to
the right Audio Output and connect the white jack on the RCA cable to the left Audio
Output on the Digital Terminal. For the best stereo sound, please make sure you always
connect the red audio jack to the right input on the other equipment and the white audio
jack to the left input on the other equipment.
See next page for diagram outlining this installation
31 31
3 Installing/ Reinstalling The Service
Advanced Installation Illustration
(Stereo TV, Surround Sound Receiver and Stereo VCR)
Advanced Installation
Cables You Will Require To Complete This Installation
Cables Supplied by Rogers:
Illustration
1. Video RCA Cable to connect your Digital Terminal to your surround sound receiver
2. L+R RCA Audio Cable.
Cables you will need to supply:
1. Two L & R Audio RCA cables to connect your surround sound receiver to your stereo VCR & to
connect your stereo VCR to your TV.
2. Two Video RCA cables to connect your surround sound your surround sound receiver to your
stereo VCR & to connect your stereo VCR to your TV.
32
Installing/ Reinstalling The Service 3
Advanced Installation Explanation
(Stereo TV with Picture in Picture and Stereo VCR)
Connecting the Digital Terminal to your Stereo TV with Picture In Picture (PIP)
and Stereo VCR
Synopsis
You can record/view a Digital channel in stereo, and use the Picture In Picture (PIP) feature of the TV.
The video RCA connections will provide a better quality picture on your TV.
Cable Connections
1. Connecting the Splitter
a) Connect the cable from the wall into the input of the 2-way splitter (not supplied with the
installation kit).
b) Connect two cables into the two outputs of the 2-way splitter (not supplied with the
installation kit).
c) Connect one of the cables from the 2-way splitter output (not supplied with the installation kit)
to the cable input on the back of the Digital Terminal.
d) Connect the second coaxial cable from the two-way splitter (not supplied with the installation
kit) output to the cable input on the back of the TV that is used for Picture-In-Picture (Refer to
your TVs user manual).
2. 1st RCA Audio cable, 1st RCA Video cable
a) Connect the RCA Audio cable to the left and right Audio Outputs of the Digital Terminal.
b) Connect the RCA Audio cable to the left and right Audio Inputs of the Stereo VCR.
c) Connect the RCA Video cable to the Video Output of the Digital Terminal.
d) Connect the RCA Video cable to the Video Input of the Stereo VCR.
e) Connect the second cable from the 2-way splitter (not supplied with the installation kit) output
to the cable input on the back of the TV that is used for PIP. (Refer to TV user manual.)
Explanation
Advanced Installation
3. 2nd RCA Audio cable, 2nd RCA Video cable
a) Connect the RCA Audio cable to the left and right Audio Outputs of the Stereo VCR.
b) Connect the RCA Audio cable to the left and right Audio Inputs of the Stereo TV.
c) Connect the RCA Video cable to the Video Output of the Stereo VCR.
d) Connect the RCA Video cable to the Video Input of the Stereo TV.
Note: The RCA Audio cables are colour-coded. Connect the red jack on the RCA Audio cable to the
right Audio Output and connect the white jack on the RCA cable to the left Audio Output on the
Digital Terminal. For the best stereo sound, please make sure you always connect the red audio
jack to the right input on the other equipment and the white audio jack to the left input on the
other equipment.
See next page for diagram outlining this installation
33 33
3 Installing/ Reinstalling The Service
Advanced Installation Illustration
(Stereo TV with Picture in Picture and Stereo VCR)
Cables You Will Require To Complete This Installation
Advanced Installation
Cables Supplied by Rogers:
1. 6 Coaxial Jumper Cable to connect the two-way splitter to your Digital Terminal
Illustration
2. Video RCA Cable to connect your Digital Terminal to your stereo VCR
3. L+R RCA Audio Cable
Cables you will need to supply:
1. TWO L & R Audio RCA cables to connect the RCA L&R Audio Cable to the stereo receiver & to
connect your stereo VCR to your PIP TV.
2. RCA Video Cable to connect your stereo VCR to your PIP TV.
3. 6 Coaxial Jumper Cable to connect the Two-way splitter to your PIP TV.
34
Troubleshooting 4
Troubleshooting Index
This section of the Digital Cable User Guide is intended to help you find the solution to potential
issues you may encounter using the digital service.
The majority of troubleshooting-related calls to our technical support department have been docu-
mented within this guide in addition to the correct solution. By following the simple steps within this
section, you can solve approximately 90% of problems yourself. Of course, we do have 24/7 technical
support standing by to help you with any issues you may encounter. The telephone number for your
area can be found on the back cover of this User Guide.
I am not receiving any picture on any channel
Symptoms:
You turn on your television and Digital Terminal and receive no picture on any of your channels.
Potential Solutions:
1. Ensure that your television and Digital Terminal are turned on. If they are on and the screen is
black, try tuning to channel 03 on your Digital Terminal/TV. If no picture appears go to step 2. If a
picture appears, follow the steps on page 36.
2. Your television and/or Digital Terminal may be plugged into an outlet that is controlled by a wall
switch. Try removing the power plug and connecting it to an electrical outlet that is not controlled by
a wall switch.
3. If your home entertainment center includes a VCR, Stereo Receiver, DVD or other items, there may
Index
Troubleshooting
be an issue with the method your cables are connected. Ensure that all the cables are connected
properly by referring to the instruction and diagram that most closely resemble your home entertain-
ment center in the installation section of this guide.
4. Your television or VCR may be tuned to the incorrect output channel or may be using the incorrect
input selection.
a) If you are using standard coaxial cable to connect your Digital Terminal to your TV/VCR ensure that
you have selected the correct output channel (Usually channel 3 or 4).
b) If you are using RCA cables to connect your Digital Terminal to your TV/VCR ensure that you have
selected the correct input setting on your TV or VCR. Depending on the make and model of your
TV/VCR, this input may be called Line 1, Video 1, or AUX 1. Try Cycling through all the possible
input selections.
35
4 Troubleshooting
I am not receiving any picture on any channel cont...
If none of the suggestions on page 35 worked, try the following:
1. Disconnect the coaxial cable from your Digital Terminal and connect it directly to your television.
- Change the channel on your TV. If a picture appears, proceed to step 2
- If no picture appears you may be experiencing a temporary cable outage. Please call Rogers at the
listed number on page 40 of this guide.
2. Disconnect the cable from your television and reconnect it to your Digital Terminal as illustrated in
the "Basic Installation" on page 30 of this guide.
- If no picture appears, proceed to step 3
3. Try power cycling your Digital Terminal by unplugging the power cord from the wall. Wait 10 sec-
onds and plug it back in. The clock on your box will begin to flash and then go blank. Wait until the
time appears in the clock display (This may take 2-5 minutes, please be patient). When the time
appears in the clock display, press the "power" button on your Digital Terminal ensure that your TV is
tuned on and tuned to channel 3.
- If no picture appears, please call the Rogers number on page 40 of this guide.
No picture on any
channel
36
4 Troubleshooting 4
Problems with Viewing the Digital Channels
Symptoms:
The lower channels appear, but you cannot view any of the digital channels. The problem may mani-
fest itself in any of the following ways:
- Digital channel may appear as a black screen.
- Digital channel appear, but are pixilated (screen is frozen, squares appear across screen).
- Digital channels appear, but are distorted.
Potential Solution:
1. If you have any splitters on the coaxial cable leading to your Digital Terminal, try removing them
and connecting the coaxial cable directly to your Digital Terminal.
2. If your home entertainment center includes a VCR, Stereo receiver, DVD or any other devices,
there may be an issue with the way your cables are connected. Ensure that all the cables are con-
nected properly by referring to the instructions and diagram that most closely resemble you home
entertainment center in the installation section of this guide,
3. Your television or VCR may be turned to the incorrect output channel or may be using the incorrect
input section.
a) If you are using standard coaxial cable to connect your Digital Terminal to your TV/VCR, ensure
that your TV and VCR are tuned to the correct output channel (usually channel 3 or 4)
b) If you are using RCA cables to connect your Digital Terminal to your TV/VCR ensure that you have
selected the correct input setting on your TV/VCR. Depending on the make and model of your
TV/VCR, this input may be called Line 1, Video 1, or AUX 1. Try cycling through all the possible input
selections.
If none of the suggestions above work, try the following:
1. Disconnect the coaxial cable from your Digital Terminal and connect it directly to your television.
- Change the channel on your TV. If a picture appears, proceed to step 2
- If no picture appears you may be experiencing a temporary cable outage. Please call Rogers at the
listed number on Page 40 of this guide.
2. Disconnect the cable from your television and reconnect it to your Digital Terminal as illustrated in
the "Basic Installation" on page 28 of this guide.
- If no picture appears, proceed to step 3.
Digital Channels
Problems viewing the
3. Try power cycling your Digital Terminal by unplugging the power cord from the wall. Wait 10 sec-
onds and plug it back in. The clock on your box will begin to flash and then go blank. Wait until the
time appears in the clock display (This may take 2-5 minutes, please be patient). When the time
appears in the clock display, press the "power" button on your Digital Terminal Ensure that your TV
is turned on and tuned to channel 3.
- If no picture appears, please call the Rogers number on page 40 of this guide.
37
Troubleshooting
Problems with Sound
Symptoms:
A picture appears on my television, but there is no sound on any of the channels.
Potential Solutions:
1. Ensure that all applicable home entertainment components are powered on.
Check the following: Your Digital Terminal, TV, VCR, Stereo, Surround sound receiver etc.
2. Ensure that the MUTE option is not selected on any of your home entertainment components.
Check the following: Your Digital Terminal, TV, VCR, Stereo, Surround sound receiver etc.
3. Ensure that the volume is turned up on all of your home entertainment components.
Check the following: Your Digital Terminal, TV, VCR, Stereo, Surround sound receiver etc.
4. If your home entertainment center includes a VCR, Stereo receiver, DVD or other there may be an
issue with the method your cables are connected. Ensure that all the cables are connected proper-
ly by referring to the instructions and diagram that most closely resemble your home entertain-
ment center in Installation section of this guide.
5. Your television or VCR may be tuned to the incorrect output channel or may be using the incorrect
input selection.
A: If you are using standard coaxial cable to connect your Digital Terminal to your TV/ VCR,
ensure that your TV and/or VCR are tuned to the correct output channel (Usually channel 3
or 4)
B: If you are using RCA cables or S-Video cables to connect your Digital Terminal to your TV/
VCR ensure that you have selected the correct input setting on your TV or VCR. Depending
on the make and model of your TV/ VCR, this input may be called Line 1, Video 1, or
Aux 1. Try cycling through all the possible input selections.
If none of the suggestions above worked, please call The Rogers number on page 40 of
this guide.
Problems with Sound
38
Troubleshooting
Troubleshooting the Remote
Symptoms:
Your Digital Terminal remote control is not controlling any functions.
Potential Solutions:
1. Ensure that your Digital Terminal is powered on.
2. Ensure that there is no obstruction between the remote and Digital Terminal.
3. If your remote control has a red light at the top, ensure that it flashes when a button is
pressed. If not try new batteries.
4. Verify that the remote is set to the Cable mode by pressing the or .
button depending on the remote you were provided with.
If none of the suggestions above worked, try the following:
-Try changing channels or increasing/decreasing volume from the front panel of the Digital Terminal. If
this works, attempt to use the remote control again. If it still does not work, please call the Rogers
number listed on page 40 of this guide.
the Remote
Troubleshooting
39
Troubleshooting
Programming the Remote
The Universal Remote Control is capable of controlling basic commands on your TV and VCR. You can
search for the codes for your device using the following method.
1. Turn on the TV.
2. Press and hold the SETUP button until the LED blinks twice.
3. Enter 9-9-1. The LED will blink twice.
4. Aim the remote control at the TV and slowly alternate between pressing power and TV. Stop when
the TV turns off.
5. Press SETUP to lock the code.
6. To search for codes for other components, repeat steps 1 through 5, but substitute the appropriate
key (i.e. VCR, CBL, or Audio) for the VCR Cable or Audio component you are searching for.
Please refer to the documentation supplied with the hand unit for access codes to allow for program-
ming of home terminal devices.
NOTE: Some brands of VCRs and TVs do not function with the universal remote.
Call 1-888-ROGERS1
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