ArticleId Subject Symptom
If you are not able to reply/forward If you are not able to reply/forward when
3193 when accessing HCS Webmail from accessing HCS Webmail from home,
home. please try the following:
3265 Upside Down view on monitor Everything on desktop is upside down
When the Epson/Mitsubushi Projectors seem
to shutdown on their own, this
could be caused by dirty filter that is in the
projector. The filter is
3346 Epson Projectors shut themself down
either on the side or on top. You can get to it
by a small door that will
open and the filter can come out and be
cleaned.
No Wireless Networks Found when right
3354 No Wireless Networks Found clicking on View Available Wireless
Networks
You have to type in http://in the address line
in order to go to a
website. You cannot get to any websites by
3420 Http Issue
just typing in www.yahoo.com in
the address line. You have to type the full
address http://www.yahoo.com
An error message may be displayed when
trying to search or insert clip art
Office XP Clipart cannot be viewed or into an Office XP program.
3488
inserted.
Error: Interface not registered. Error code
0X80040155
Logged in user cannot see back or next
3514 Website Buttons Not Visible
buttons.
Black lines on a copy printed from an
4019
HP 3050 All-in-One
You get a the error "a error has occur in the
script on this page" "do
a error has occur in the script on this you want to continue running"
4171
page
You get this error when you try to print in
Outlook.
The error comes up when you log in to your
Add-In Manager Outlook Error for email. Error is "add-in
4178
Windows XP C:\ProgramFiles\McAfee\McAfeeVirusScan\s
canemal.dll could not be found"
When updating McAfee Virus Scan Enterprise
8.0i manually I get the error
message "Failed to initialize common
When updating McAfee you geta
4187 updater subsystem, Make sure McAfee
error: ffffffdf@3
Framework Services is running, McAfee
Common Framework returned error
ffffffdf@3".
Interface Not Registered error is given when
4227 Interface Not Registered
you try to send an email
How to make a Stowaway wireless
4290 No wireless keyboards detected.
keyboard discoverable.
Optiplex 745 comes up with a small When the computer first comes on the
4383
screen screen is small.
Microtype will not run on one See what file is missing when you click on the
4394
computer Microtype icon.
4397 GPUPDATE to push out updates
The application preference file is damaged.
4570 Quark Xpress Error 296 Please remove it and relaunch
Quark Xpress.
10 Things To Try If Windows XP Will
4882
Not Boot
Windows Media Player will not play Windows Media Player will not play .wma
4931
.wma files. files.
All Internet websites will load except for
4962 Compass will not load.
Compass.
Error when opening Outlook: Outlook
Error opening Outlook-See error was unable to open the Default
5352
message in article. Folders MAPI was unable to load the
information service EMSMDB.dll.
5460 Java Issue Cannot pull up any websites using Java.
The procedure entry point apsInitialize could
5461 WZCSLDR2.exe error upon start. not be located in the dynamic link library
wlanapi.dll
5477 Cannot print from School Dude.
Replacing "normal.dot" to fix
5669
Microsoft Word Problems
Cannot Add Printer/Print Spooler
5699
Will Not Stay Running
How to back up and to restore
5840
Outlook Express data.
nComputing X300 terminals will not
5863
start on a Dell Optiplex 755
Cold Reset/Enable LAN on HP Color
5925
LaserJet CP3525dn
Virtual stations go to four colored square box
6175 nComputing X350 Monitor Sleep Fix bouncing on the screen after they set for a
long period of time.
Microsoft Excel 2007 open to a blank
6211
blue screen.
6221 Active Desktop Recovery Fix
Removing a delegate in Outlook Cannot remove a delegate through Tools,
6238
2007 Options, Delegates in Outlook 2007Â
When pictures do not show up in
You get red X in email where picture should
6256 Outlook emails---a red X is there
be.
instead of picture
Error 1920: Service McTaskManager McAfee will not udate or reinstall without
6258
failed to start. getting the above error.
6264 Classroom Manager Install
Excel cannot open the file .xlxs
6270 because the file format or extension
is not valid.
6344 Desktop icons are now underlined desktop icons are now underlined
Cannot see table gridlines in a
6347
document.
Cause Resolution
When you try to reply/forward..............your
computer thinks it is a
Webmail replies/forwards are considered
pop-up.
pop-ups and are blocked by any pop-
up blocker. Windows XP Service Pack 2
Hold down your [CTRL] key...........while
automatically installs a pop-up
holding it
blocker as does other downloaded tool bars.
down..............click on the [reply] button!
Holding down the [CTRL]key
allows you to bypass the pop-up blocker and
This will allow the screen to open for you to
reply/forward.
type a reply and then press
send.
Log on even if you are upside down then hit
Joke.Flipped is a joke program that flips the
Ctrl Alt and the Up arrow all
windows desktop so
at the same time. This should flip it right side
everything is upside down
up.
Dust and dirt gets into the projector and
The filter needs to be cleaned monthly.
needs to be cleaned.
The FN + F2 keys have been pressed at the Press the FN + F2 keys at the same and turn
same time. This turns the the wireless on. Refresh the
wireless off. wireless list.
You will either have to uninstall the scanner
It is a problem with a scanner attached to
and software from this
this computer. It is a scanner
computer or try a new driver from the scanner
driver conflict.
manufacturer website.
Click START, RUN, and type: regsvr32 ole32.dll
then click OK.
After you get the "DllRegisterServer in
OLE32.DLL succeeded" message click
It is possible that a registration process that
OK.
must be performed has not
You should now be able to use the clipart.
been completed correctly. This is computer
specific.
This problem can further be viewed in
Microsoft Support.
http://support.microsoft.com/kb/889885/en-
us
Update to the newest Java from
Old Java version. http://www.java.com or from
\\E251tech\packages$\Java
Sarcom said the cause was undried whiteout
being sent through the
printer to make a copy. The undried Printer has to be serviced by Sarcom.
whiteout burns on the rollers,
causing the black line.
Click on Start, Run and type in:
Regsvr32.exe %Windir%\System32\Ole32.dll
Conflict with a print driver.
Click OK
Open up email.
Click on Tools.
Click on Options.
Click on Other Tab.
Click on Advance Options button.
Click on the Add-In Manager button at the
Due to an update
bottom.
Take check out of Exchange Scan or Outlook
Scan.
Click Ok.
Click Ok.
Close and reopen email.
You will need to Re-register the OLE32.dll to
repopulate the registry, to
do this please do the following:
click Start, Run and in the Open testbox type:
Regsvr32.exe %Windir%\System32\Ole32.dll
does not want to update.....
A RegSvr32 popup message states:
DllRegisterServer in C:\WINNT\System32
\ole32.dll succeeded.
Click OK
Check Tammy's Files folder on
\\E251tech\software$ for Interface.bat. Copy
this file in the C:\Windows\System32 folder
not sure...... on the machine that is getting
the error. Double click the file and run from
this location. It will go
away when it is finished running.
Press the Ctrl+BlueFN+GreenFN keys all at the
same time until the green
light flashes.
Right click on the desktop and go to graphic
?? options, panel fit, switch it
to full screen-no borders.
Get the file needed from a working computer
and put on that computer.
missing file
file has been in C:\Windows\System folder or
C:\Windows\System32 folder.
At command prompt:
??
gpupdate /force
Locate the XPress Preferences.prf file and
Damaged Preference.prf file. deleted it. Relaunch Quark
Xpress.
http://blogs.techrepublic.com.com/10things/?
p=348
If you click on the message "Windows Media
Player encountered a problem while playing
the file. For additional assistance,click Web
Help." you should see the error number:
C00D11B1.
It seems a Windows update might cause this
Windows Media Player Issue. We have had
success having people rename the DRM or
license folder.
To access the DRM folder
Please try the following steps:
Turn on the Show hidden files and folders
option in Windows. To do so:
Caused by a Windows update. a. Start Windows Explorer.
b. Click Tools, click Folder Options, and then
click the View tab.
c. The DRM folder is one of the Protected
Hidden files and will not appear unless you
also select "Hide Protected Operating System
Files (Recommended)" in the View Tab of
Windows Explorer.
d. In the Advanced Settings box, under Hidden
files and folders, click Show hidden files and
folders (if it is not already selected), and then
click OK.
Find the DRM folder on your hard disk.
The following are the typical locations of the
Windows Media DRM folder, depending on
cache needs clearing Start, Run cmd, nbtstat -R
In this path C:\windows\system32, the
Uninstall Microsoft Office and re-install.
wsock32.dll file is corrupt
Start, Run, regsvr32.exe
Java needs to be re-registered.
%windir%\system32\jscript.dll
Start, run, msconfig, startup tab, uncheck
Windows SP3 has been installed and this
specific wireless error name that comes up on
error is caused by an old wireless device
startup and uncheck the WZCSLDR2. Click
driver.
Apply and restart.
Internet options need to be reset. Reset Internet Options.
Replacing normal.dotFix Microsoft Word
Problems
normal.dot is deleted, the next time you
launch Word it will look for the file, and when
it can't be found Word will recreate the file in
its original default condition. Therefore, if
Word gets to the point where various kinds of
error messages begin to appear the easiest fix
is to delete normal.dot
Of course you must realize that deleting this
file will undo all your special settings and that
they'll have to be reset. For most users this
isn't a big deal because they probably didn't
change all that many settings to begin with.
However, anyone who makes lots of changes
in default settings should think about making a
backup of normal.dot and keeping it in a
special folder and/or on other media, such as
a flash memory drive.
Before you can delete the file, however, you
first must find it. And it's not in the same place
on all computers. Click on Start SearchAll Files
& Folders and type normal.dot into the "Name
or Partial Name:" field. normal.dot Next click
on Advanced Options and be sure that Search
System Folders and Search Subfolders are
checked, along with Search Hidden Files &
Foldersthe files in"Look In:" field should be set
Delete Also, the the
C:\Windows\system32\spool\Printers folder
to fix the issue.
Copy and paste this link into your web
browser for directions.
http://support.microsoft.com/kb/270670
1. Right-click My Computer and select
Properties
2. Click the Hardware tab
3. Click Device Manager
4. Expand Ports (Com & Lpt)
5. Right-click Intel Active Management
Com port conflict.
Technology and select Disable
6. Restart your PC and the stations should
start normally.
Device manager, under ports and disable the
Intel Active Management Technology - SOL
(Com 3).
Turn printer off. Turn printer on. When you
see it reading the memory, hold down the OK
button until all three lights on the right are
solid. Arrow down until you see select
language. This is where you enable or disable
the LAN. You can also arrow down to do a
printer cold reset.
Start
Programs
N Computing V Space
V Space Console
Left side of page choose: Local settings
Click the X350 drop down plus sign
Monitors have gone to sleep.
Choose Station 2 (then 3 and 4)
On right side of screen choose: Station
settings
You will see a Monitor Off Box in the middle of
the gray box
Drop down arrow and choose NEVER
This is the description of the issue: You double
click on a XLS file, Excel opens but only a blank
screen appears, it does not open the
spreadsheet. After minimizing Excel and
maximizing (maybe a few times), the
spreadsheet will show up.
This problem is due to old Adobe Acrobat
plugins/addins found in the Office/Excel
startup directories.
PDF issue.
This problem can be solved following the steps
below:
Go to C:\Program Files\Microsoft
Office\Office12\XLSTART and delete a file
called PDFMaker.xla
Go to C:\Documents and
Settings\username\Application
Data\Microsoft\Excel\XLSTART and delete a
file called PDFMaker.xla
Login as the person getting the Active Desktop
Recovery error.
Start, Run, regedit, OK
Go to this location in the registry.
HKEY_Current_User\Software\Microsoft\Inter
net
Explorer\Desktop\Safemode\Components\De
skHtmlVersion
Choose Decimal and change the Value Data to
0.
Must restart computer.
BE VERY CAREFUL. YOU ARE WORKING THE
REGISTRY.
go to Tool bar in Outlook under File, Folder,
Change Sharing Permissions and remove
delegate there. You can also add there if that
is a problem.
In Microsoft Outlook go to Tools, Trust Center,
and under Automatic Downloads take out the
this is in OUtlook 2007
check in "don't download pictures
automatically.......save and close
1. Start the VirusScan installer.
2. When you get to the window for choosing
"Typical" or "Custom", choose "Custom".
3. Click "Next" twice.
4. Turn off "Enable On-Access Scanner at the
end of installation".
5. Finish the installation.
We have found that this error can
6. Do not restart the machine; instead, start
sometimes be caused when the McAfee
the Task Manager by pressing Ctrl+Alt+Delete,
ePolicy Orchestrator agent software has
select "vstskmgr.exe", and click "End Task".
been incorrectly uninstalled from the
7. Go to My Computer. Double click on
machine.
the "McAfee" folder, then the "VirusScan
Enterprise" folder.
8. Right click on the file named "adslokuu.dll"
and rename it to "adslokuu.old".
9. Uninstall McAfee and then reinstall and
update it.
10. Restart computer.
Run the setup.exe from this path:
//E251tech/software$/Tammy's
Files\Classroom Manager\4.0
Follow all defaults.
Database server is, CMS_Server.
Place where the software is installed is
E251APPS.
Install Microsoft Office SP2 from:
\\E251tech\software$\Office
Productivity\Microsoft Office Professional
2007 Service Pack 2\x86\setup.exe
Open Control Panel, Folder Options, General
This happens if single-click to oen an item
Tab, Click items as follows-select double-click
(point to select) option is enabled under the
to open an item (single-click to select) Click OK
Folder options
and Apply
Click on the Layout tab and select View
Gridlines.