VIEWS: 111 PAGES: 15 CATEGORY: IT Service Agreements POSTED ON: 11/19/2011
This is an agreement between a software developer and a client for services in connection with the development, maintenance and support of certain software. This document contains the material terms and conditions of the agreement including the scope of services, payment terms and the duration of the agreement. It also includes a limited warranty and a limitation of liability clause. This agreement contains numerous standard provisions that are commonly included in these types of agreements, as well as opportunities for customization to ensure the specific needs of the parties are addressed.
Docstoc Legal Agreements This is an agreement between a software developer and a client for services in connection with the development, maintenance and support of certain software. This document contains the material terms and conditions of the agreement including the scope of services, payment terms and the duration of the agreement. It also includes a limited warranty and a limitation of liability clause. This agreement contains numerous standard provisions that are commonly included in these types of agreements, as well as opportunities for customization to ensure the specific needs of the parties are addressed. ® DISCLAIMERS: ALL INFORMATION AND FORMS ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS, IMPLIED, OR OTHERWISE, INCLUDING AS TO THEIR LEGAL EFFECT AND COMPLETENESS. They are for general guidance and should be modifie d by you or your attorney to meet your specific needs and the laws of your state. Use at your own risk. 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All Rights Reserved SOFTWARE DEVELOPMENT AGREEMENT This Software Development Agreement and the Schedules attached hereto (collectively, the “Agreement”) is made as of this ________ [Month] __ [Date], 20__ [Year], (“Effective Date”) by and between _____________________ [Instruction: Insert the name of Developer] (the “Developer”), having its principal place of business at ____________________________________ [Instruction: Insert the address of Developer Company], and _____________________ [Instruction: Insert the name of Client] (the “Client”), having its principal place of business at ____________________________________ [Instruction: Insert the address of Client]. RECITAL WHEREAS, Developer is engaged in the business of software development; AND WHEREAS, Client wishes to utilize the services of Developer in connection with the development, maintenance, and support of certain software identified in Schedule A (the “Software”); NOW, THEREFORE, in consideration of the mutual covenants herein and for other good and valuable consideration, the receipt of which is hereby acknowledged, Developer and Client (each “Party”; collectively, the “Parties”) agree as follows: 1. Definitions a) The Delivery is defined as the delivery of software and other performances from the Developer as described in this agreement. b) The Initial Term means the fixed initial period of time (starting from the Effective Date) in which Client pays to Developer the price in consideration of the services performed by the Developer under this Agreement as described herein in Schedule B. c) The Project is defined as the development project to be completed by the Developer pursuant to this agreement to specify, develop, and deliver software, as well as other performances that are described in this agreement. d) The Renewal Term means the additional period of time for which the term of this agreement will be extended automatically upon expiration of the Initial Term, described herein in Schedule B. e) The Software is defined as the specially developed software described in Schedule A, which is to fulfill the Client's objectives and requirements. 2. Scope of Services Developer will perform the services as agreed between the parties from time to time relating to development or modification of Software identified in Schedule A or any other software requested by the Client to be developed or modified. The scope and service levels for such services required by Client and functional specifications for each Project shall be defined by the parties from time to time in the Service Level Agreement (“SLA”) executed concurrently and referenced to this Agreement. Client will cooperate with Developer’s reasonable requests for information, access to information systems and data necessary for the completion of the Project. Any configuration, integration, data migration, and application maintenance does not fall in scope of services unless otherwise agreed between the parties. 3. Term and Termination This Agreement shall be effective for the Initial Term, commencing on Effective Date, and shall automatically renew and continue in effect thereafter for each Renewal Term (collectively “the Term”) as set forth in Schedule B unless either Developer or Client elects not to renew this agreement by way of a written notice served no less than the notice period (specified in Schedule B) prior to the end of the then current term. 4. Price and Payment Terms During the Initial Term, as consideration for the services provided by the Developer herein, Client shall pay to Developer, for each of the resources, in accordance with their qualifications, employed by the Developer, the price pursuant to the price and payment terms set forth in Schedule D. Developer is entitled to revise the price and payment terms for respective Renewal Term. Such revision in the price and payment terms shall be made by Developer thirty (30) days prior to the expiration of the then current term. Client shall, in addition to the other amounts payable under this Agreement, pay all sales, services, and other taxes, state, federal, or otherwise, however designated, which are levied or imposed by reason of the transactions contemplated by this Agreement. Without limiting the foregoing, Client shall promptly pay to Developer an amount equal to any such items actually paid, or required to be collected or paid by Developer. Client shall pay Developer via a payment method and in currency as set forth in Schedule D. Client, not Developer, shall be responsible for payment of applicable payment transfer charges. Developer reserves the right to change the payment method from time to time. In the event of termination without cause, Client agrees to pay Developer for all of Developer’s Services performed up to the date of termination. © Copyright 2011 Docstoc, Inc. 2 Client agrees that the price set forth in Schedule D shall not include costs of any third party components, content, graphics, hosting, secure certificates, domain name, payment gateway or library, specific development tools, or hardware or platforms, if required in the development of Software, unless otherwise agreed and specified in Schedule D. 5. General Conduct of the Parties. The parties acknowledge and agree that the successful execution of services specified under the SLA shall require the cooperation of both parties. Developer shall endeavor to provide the services in accordance with the SLA. Client agrees to provide such information and access to facilities, personnel, and systems, if applicable, as may be reasonably required or requested by Developer to provide the services. If Client’s acts or failures to act cause any hindrance or delay in Developer's performance of the services, the time for Developer's performance under the SLA shall be extended accordingly and Client shall pay Developer, at Developer's then current rates, for any additional time spent, and reimburse Developer for any additional expenses incurred as a result of such hindrance or delay. 6. Requirements concerning Developer's resources and qualifications The Developer warrants that it has or can avail both the qualitative and quantitative resources that are necessary for execution of the Project in accordance with the terms of the SLA. The Developer's project manager and other key personnel shall be listed in Schedule C. Developer may replace the project manager or other key personnel during the term of this Agreement and shall inform the Client about such replacement(s). Client shall not object to such replacement(s) without a valid reason. Developer hereby warrants that such replacement(s) shall not affect and/or delay the execution of Project. 7. Use of subcontractors The Developer may use the subcontractor(s) listed in Schedule C in connection with the Project. Developer may replace the subcontractor(s) during the term of this Agreement and shall inform the Client about such replacement(s). Client shall not object to such replacement(s) without a valid reason. Developer hereby warrants that such replacement(s) shall not affect and/or delay the execution of Project. The Client is free to hire third parties (subcontractors) to provide assistance in connection with its duties under this Agreement. The Developer shall be notified of the Client's selection of a subcontractor, and the Developer may oppose that the subcontractor is hired if it can prove that it will represent a significant commercial disadvantage to it. If one of the parties hires subcontractors to carry out work tasks pursuant to this Agreement, then such party is also fully responsible for the performance of these tasks in the same manner as if it had performed the tasks itself. Such party must also ensure that the subcontractors are subject to the same confidentiality obligations that © Copyright 2011 Docstoc, Inc. 3 apply to the parties themselves and they sign the required declaration of non- disclosure of confidential information provided by the other party and mutually agreed between both parties. 8. Delivery and Acceptance Procedure. 8.1. Delivery Period. Developer shall provide each Deliverable to Client in accordance with the SLA. All Deliverables, if any, shall be provided in the form of Object Code, unless otherwise specified in the SLA, except Developer shall also provide Source Code and Documentation for Deliverables to be owned by Client. 8.2. Acceptance. The procedure for delivery and acceptance of Deliverables by Client shall be contemplated by the applicable SLA. 9. Ownership of Intellectual Property Client will be given the copyright and all intellectual property rights to the Software and the related source code, documentation, specifications, and other materials that are designed, developed, and delivered in accordance with this Agreement, unless otherwise agreed in Schedule E. These rights also include the right to modification and assignment. 10. Confidential Information All information relating to Client that is known to be confidential or proprietary, or which is clearly marked as such, will be held in confidence by Developer and will not be disclosed or used by Developer except to the extent that such disclosure or use is reasonably necessary to the performance of Developer’s Work. All information relating to Developer including, but not limited to, price and payment terms, that is known to be confidential or proprietary, or which is clearly marked as such, will be held in confidence by Client and will not be disclosed or used by Client except to the extent that such disclosure or use is reasonably necessary to the performance of Client’s duties and obligations under this Agreement. The obligations of confidentiality will extend for a period of 3 years as per [STATUTE], after the termination of this Agreement, but will not apply with respect to information that is independently developed by the parties, lawfully becomes a part of the public domain, or of which the parties gained knowledge or possession free of any confidentiality obligation. 11. Maintenance and Support program The parties may from time to time agree upon Maintenance and Support services in relation to the Software developed pursuant to the SLA. The scope and service levels for maintenance and support services shall be described in a separate service level agreement and referenced to this Agreement. © Copyright 2011 Docstoc, Inc. 4 Maintenance and support services under this Agreement shall extend only to the Software free of any modifications and such services shall be rendered by Developer from its location in Montana and not onsite. Maintenance and support services do not include, and Developer shall not be liable for hardware, vendor operating systems and other system software, any software developed by Client, and third-party software. Provision of maintenance and support services does not guarantee automatic Software updates. Client agrees to install the latest Software update available from Developer, when required, as a condition of Developer providing support services. Developer reserves the right to cease the provision of maintenance and support services anytime without notice should Developer, in its reasonable discretion, determine that continued support for the Software is no longer economically practicable and/or in the event that the Software has become inoperable or incompatible with current operating systems, hardware, or other technologies. Also, abuse of support privileges including, but not limited to, frivolous contact, rude behavior and/or customer incompetence, harassment, or failure to follow instructions may result in the immediate cessation of support services. 12. Warranty and Disclaimer Developer shall remedy any errors or defects in the Software encompassed by this Agreement at no additional cost to the Client, provided that the Client exercises due care and assuming normal use. The warranty period is ___________ (___) [Instruction: Insert he number of days, e.g., “thirty (30)”] days [Comment: these numbers are not provided by the law, but can be any number the user chooses] calculated from the date of delivery of Work. Developer warrants the Developer’s Work will be performed in a workman like manner and in conformity with generally prevailing industry standards. THIS IS A LIMITED WARRANTY AND IT IS THE ONLY WARRANTY MADE BY DEVELOPER. EXCEPT AS EXPRESSLY STATED IN THIS SECTION 12 TO THE MAXIMUM EXTENT PERMITTED BY LAW, DEVELOPER SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, ORAL OR WRITTEN, ARISING BY LAW OR OTHERWISE, RELATING TO THIS AGREEMENT AND THE SOFTWARE AND ANY SERVICES PROVIDED TO YOU, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND TITLE OF THIRD PARTY RIGHTS. 13. Limitation of Liability Developer does not warrant that backups are made on third party systems, Client has the responsibility to commit third party suppliers to perform the recommended backups required to ensure minimization of data loss and data integrity. Developer cannot be held responsible for software damage, loss of data, loss of content or feeds © Copyright 2011 Docstoc, Inc. 5 relating to viruses and Trojans or malicious tools on third party system. Developer will not be responsible for usage or no usage of software or data from this software. NEITHER PARTY TO THIS AGREEMENT SHALL BE LIABLE TO ANY OTHER PARTY FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, PROFITS, DATA OR ANY OTHER LOSS) INCURRED OR SUFFERED BY THE OTHER ARISING AS A RESULT OF OR RELATED TO THE PERFORMANCE OF DEVELOPER’S WORK, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES. 14. Relationship of Parties This Agreement does not make either party the agent of the other, or create a partnership, joint venture, or similar relationship between the parties and neither party will have the power to obligate the other in any manner whatsoever. Developer acknowledges and agrees that its relationship with Client is that of an independent contractor, and Developer will not act in a manner that expresses or implies a relationship other than that of an independent contractor. 15. Governing Laws; Attorneys' Fees This Agreement shall be governed by and construed and enforced in accordance with the laws of Montana. The parties agree that any legal action or proceeding with respect to this Agreement may be initiated only in the courts located at Montana. By execution and delivery of this Agreement, the parties submit to and accept with regard to any such action or proceedings the exclusive jurisdiction of such courts. If any legal action or proceeding is initiated, the prevailing party shall be entitled to all attorney fees, court costs, and expenses in addition to any other relief to which such prevailing party may be entitled. The United Nations Convention on Contracts for the International Sales of Goods shall not apply to this Agreement. 16. Indemnification by Client Client hereby agrees that Client shall fully indemnify and completely save harmless Developer and any of its directors, officers, employees, agents, and representatives of and from any and all liabilities, claims, expenses, damages including reasonable legal fees, and disbursements arising out of any claims or suits for damage or injury to person in connection with, directly or indirectly, in whole or in part, (i) any negligent act or omission of Client’s employees, agents, contractors, directors, officers or any person for whom Client has a legal responsibility, or (ii) Client’s failure to comply with any municipal, state, or federal law, or (iii) any act or omission which is, or can be determined to be, a breach of any term or condition of this Agreement. [Instructions: Choose from one of the clauses below] © Copyright 2011 Docstoc, Inc. 6 Developer hereby agrees that he shall fully indemnify and completely save harmless Client and any of his agents or representatives of and from any and all liabilities, claims, expenses, damages including reasonable legal fees, and disbursements arising out of any claims or suits for damage or injury to person in connection with, directly or indirectly, in whole or in part, (i) any negligent act or omission of the Developer’s employees, agents, contractors, directors, officers or any person for whom it has a legal responsibility, or (ii) the failure of Developer to comply with any municipal, state, or federal law, or (iii) any act or omission which is, or can be determined to be, a breach of any term or condition of this Agreement. OR The Developer agrees to defend, indemnify, and hold harmless the Client and any of his, agents or representatives from any and all liability, including claims, demands, losses, costs, damages, and expenses of every kind and description (including death), or damages to persons or property arising out of or in connection with or occurring during the course of this Software Development Agreement where such liability is founded upon or grows out of the acts or omissions of the officers, employees, or agents of the Developer. 17. General a) Publicity Rights. Client expressly grants Developer the right to include Client as a customer on Developer’s website or other promotional material in relation to the Software for marketing purposes. Client can deny Developer this right at any time by submitting a written notice, requesting to be excluded from promotional material. Upon receipt of such notice, Developer will remove any reference to Client from such promotional material within ___________ (___) [Instruction: Insert he number of days, e.g. “thirty (◊ 30)”] days and make no further reference to Client. b) Non-Solicitation. During the Term of this Agreement and without the written approval of Developer and/or its authorized representative, Client will not, and will ensure that its affiliates will not, directly or indirectly: (i) solicit for employment or for performance of any services, any person employed by Developer, or (ii) hire or engage, for any services, any person employed by Developer. In the event of a breach of this non-solicitation clause, Developer may claim monetary damages from the Client, which Client agrees shall be fair and reasonable compensation for Developer. c) No Waiver. The failure by any party to exercise any right provided for herein shall not be deemed a waiver of any right hereunder. d) Effect of Termination. Sections 12 (Warranty and Disclaimer), 13 (Limitation of Liability), 15 (Governing Laws; Attorneys' Fees), and this Section 17 shall survive the expiration or termination of this Agreement. © Copyright 2011 Docstoc, Inc. 7 e) Entire agreement; Modifications. This Agreement constitutes the entire agreement between Client and Developer with respect to the subject matter hereof, and supersedes all proposals, oral or written, and all other communications between the parties with respect to such subject matter. This Agreement shall not be modified, except by written agreement signed by the parties hereto. f) Force Majeure. Developer shall not be liable for and shall be excused from any failure to deliver or perform or for delay in delivery or performance due to causes beyond its reasonable control, including but not limited to, work stoppages, shortages, civil disturbances, terrorist actions, transportation problems, interruptions of power or communications, failure of suppliers or subcontractors, natural disasters, or other acts of Nature. IN WITNESS WHEREOF, the parties have executed this Agreement effective the date first stated above. DEVELOPER: CLIENT: Name: ____________________ Name: ____________________ Address: ____________________ Address: __________________ ____________________ ____________________ Signature: ________________ Signature: _________________ E-mail: ____________________ E-mail: _________________ Date: ____________________ Date: _________________ © Copyright 2011 Docstoc, Inc. 8 SCHEDULE A Name of the Software: _____________________ Brief Description ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ______________________________. © Copyright 2011 Docstoc, Inc. 9 SCHEDULE B – Term Initial Term: _____ (__) months/years Renewal Term: _____ (__) months/years Notice Period: _____ (__) days © Copyright 2011 Docstoc, Inc. 10 SCHEDULE C 1) Name of the Project Manager: __________________________________. 2) Names of Other Key Personnel of the Developer working on the Project a) Project Leaders b) Programmers c) d) 3) Names of Subcontractors for the Project a) b) c) © Copyright 2011 Docstoc, Inc. 11 Schedule D – Price and Payment Terms The Client agrees to pay to Developer an hourly rate for each of the personnel in accordance with their qualifications as set forth below: Minimum number of hours committed S Personnel (#) Qualification per month Hourly Rate No. for each Personnel 1 Project Manager (__) 2 Project Leaders (__) 3 Programmers (__) Payment Method: _______________________ Currency: _______________________ © Copyright 2011 Docstoc, Inc. 12 Schedule E – Ownership of Intellectual Property [Instructions: Choose from one of the clauses below] It is hereby agreed between the parties that the Client will be given the copyright and all intellectual property rights to the Software and the related source code, documentation, specifications, and other materials that are designed, developed, and delivered in accordance with this Agreement. OR It is hereby agreed between the parties that the copyright and all intellectual property rights to the Software and the related source code, documentation, specifications, and other materials that are designed, developed, and delivered in accordance with this Agreement, shall remain with the Developer; however, Developer shall grant an exclusive license to the Client for the exploitation of such rights. OR It is hereby agreed between the parties that the copyright and all intellectual property rights to the Software and the related source code, documentation, specifications, and other materials that are designed, developed, and delivered in accordance with this Agreement, shall be co-owned by both the parties. [Instruction: The figures, names and numbers provided in the schedules are not required by law and are only for reference and you are advised to insert terms as per your requirement.] © Copyright 2011 Docstoc, Inc. 13
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