Business Success through bizDNS™ bizDNS™
Driving Growth, Productivity & Performance
Waseem Ahmed, President Uecoms Corporation
Who is Uecoms
Leading provider of Intellectual Property, bizDNS™, serving bizDNS™ medium and large companies nationally and globally Provider of unique and innovative technology solutions Headquartered in Baton Rouge, Louisiana and office in Saint Rouge, Louis, MO, we specialize extensively in business and technology solutions where we harness the power of our strong expertise based on our years of experience Multicultural team consists of experienced, multi-talented, multiresourceful and highly creative professionals ChallengeChallenge-driven professionals who are dedicated to the generation of solutions that are cost efficient and always client needs oriented Strive to achieve creative excellence in everything that we do Solutions and services are uniquely designed to guide organizations through the sometimes difficult and confusing process of selecting the right business partner for their business needs
What is bizDNS™ bizDNS™
Uecoms bizDNS™ bizDNS™ Reduces the TCO and complexity of managing IT organizations The framework classify, manage and categorizes the multitude of business and technical processes, characteristics, metrics, objectives, resources and best practices. The solutions framework relies on the expert competence of Uecoms Master ITIL Certified Managers, Project Management (PMBOK), Six Sigma black belts, COBIT and CMM gurus Allows you to define all aspects for your business and technical processes, and take control of your environment Is based on the IT Infrastructure Library (ITIL); the international standard for IT Service Management, Six Sigma, COBIT experts, CMM standards, Project management, and other best practice methodologies
What is bizDNS™ bizDNS™
(business digital nervous system)
A Structured Problem-Solving ProblemApproach
• Phased Projects
Define-Measure-Analyze-ImproveDefine-Measure-Analyze-Improve-Control
A Program
• Champions • Trained Black Belts / Green Belts • Teams- Process Participants & Owners Teams-
What is bizDNS™ bizDNS™
It is an enterprise wide strategy that effectively develops a capability and a desire within individuals:
• To effectively manage process activities and performance • To solve business and quality problems • To improve decision-making decision• To improve the overall performance of the enterprise IT organizations by implementing and improving IT governance
What is bizDNS™ bizDNS™
Tools
u Measure u Analyze u Improve u Control
bizDNS ™
Infrastructure u ITIL u Six Sigma u COBIT u ISO20000 u PMBOK
What is bizDNS™ bizDNS™
Management System
+
Methodology
+
Tools
+
Metrics and Goals
System – A group of interactive and dependent activities which operate synchronously and in control to repeatedly achieve an expected result with little or no Management intervention required bizDNS FM System – An enterprise wide strategy that recognizes problematic areas of the business, defines improvement efforts and projects, determines and implements data driven breakthrough level solutions…..in a predictable and repeatable manner to improve business results
Why bizDNS™ bizDNS™
Defines, implements, improves IT Governance Accelerate improvements in all processes, products & services Reduce cost of poor quality by eliminating waste and reducing defects and variations Proven way to drive financial & performance excellence Provides many tools, aids, and skills Promotes fact-based decision making & factbreakthrough thinking
bizDNS™ bizDNS™ (Six Sigma Quantitative Difference)
-achieve 6Sigma level by adopting bizDNS
Defects/million Error-free Rate Error-
• Six Sigma • Five Sigma • Four Sigma • Three Sigma
3.4 233 6,210 66,810
99.9997% 99.977% 99.4% 93%
bizDNS™ bizDNS™ Key Elements
Identify Core Processes
u u u u
Define Mission and Vision Create Strategy Classify Core Processes and Enabling Processes Prioritize Focus Based on Strategy
u Map Key Processes u Determine VOC, VOB, VOE Requirements u Establish Indicators u u u u
Establish Process Control Systems Identify Performance Gaps
Establish Measurement Systems Determine Baselines and Targets Characterize Gaps Administrate PCS
u u u u
Apply MAIC
Measure Analyze Improve Control
bizDNS™ bizDNS™ Success Strategy: Five Work Streams
Workstream #1
Initiative Planning & Startup
Client is prepared to gain full benefits of bizDNS
Workstream #2
Executive Training & Onboarding
Client Executives prepared to lead and select projects with impact
Workstream #3
Employee Training & Onboarding
Client is reaping initiative benefits
Workstream #4 Workstream #5
Transition Training & Implementation
Client is prepared to train future waves
Initiative & Project Management Activities
Client attains Self Sufficiency & is Self Sustaining
Three dimensions of deployment
Technical
Strategic
Expertise
Management
Tactical
Behavioral
A successful bizDNS™ deployment requires a variety of sometimes opposing abilities to be successful!
Uecoms bizDNS™ bizDNS™ Enterprise Model to PI (Performance Improvement)
Enterprise Model to PI
Business Results: Understanding the economic Results: relationship of process performance to overall business results. Customer Value Proposition and Value Chain: Chain: Maximize the customer value proposition through GAP analysis to identify key sources of pain. Process Management, Improvement and Design: Design: Maximize the ability of your processes and people to deliver customer value through bizDNS™ key methodologies (Six Sigma, ITIL, COBIT, CMM, PMBOK, and Process Management). Develop Leadership and Human Capital: Capital: EnterpriseEnterprise-wide development of human capital to enable on-going performance. on-
bizDNS™ bizDNS™ Engagement Activities
Frame the Value Proposition
• Customer's Customer
Translate the Value Proposition into ACTIONS for Change
• Create a deployment to achieve the business results
Implement Change:
• Process Management • Leadership and Human Capital Development
Partner for Growth
• Review and adjust for continued value add
bizDNS™ bizDNS™ Business Results
Engagement Activity: Frame the Value Proposition • Identify value enhancing opportunities focusing on business results needed/expected • Assess and develop executive leadership’s understanding of their roles and required activities for the DECISIONS that need to be made going forward. • Identify and develop business performance metrics that matter.
bizDNS™ bizDNS™ Business Results
Outcomes: • Definition and measurement of interventions based on their impact to the business results the client values. • Communication details as appropriate for the audience e.g., EVA (Expected Value Analysis) at the executive level vs. project results at the Team Member level. • Value concept created for all levels.
bizDNS™ bizDNS™ Customer Value Proposition & Value Chain
Engagement Activity: Translate the value proposition into actions for change. • Map value streams and identify critical organization and process relationships • Identify or create organizational performance metrics • Design a DEPLOYMENT to maximize the value proposition and value chain to achieve business results
bizDNS™ bizDNS™ Customer Value Proposition & Value Chain
Outcomes: • Identification of client's existing metrics linked to their Customer Value Proposition • Map of the client's Customer Value Chain identifying relationships among organizational units, identification of core processes and likely process intervention areas impacting the Customer Value Chain • Linkage of solutions to the client's Business Results through their Customer Value Proposition and associated processes
bizDNS™ bizDNS™ Process Management, Improvement & Design
Engagement Activity: Implement Change • Develop middle and first line leadership • Align organization goals vertically • Align and develop the infrastructure • Implement process management • Align enabling processes • Implement process improvement
bizDNS™ bizDNS™ Process Management, Improvement & Design
Outcomes:
• Improvement culture, tool, skill and knowledge transfer from Uecoms to client personnel through training and support of Process Management in context with the client's Customer Value Chain • Completed projects showing impact on the Customer Value Chain and economic return on intervention investments • Assessment of the people developmental gaps impacting the sustained implementation of the transferred improvement culture, tools, skills and knowledge • Process and infrastructure to effectively manage and leverage across the client's organization the results and impact of Uecoms interventions
bizDNS™ bizDNS™ Develop Leadership & Human Capital
Engagement Activity: Develop Leadership and Human Capital at all levels.
• Initialization sessions for Executive and Senior Management to align them on the strategies and tactics for achieving Business Results • Identify knowledge, skill, and ability gaps in front and middle management necessary to implement change • Extend and expand on current education and knowledge management content and tools • Develop and implement an education and training strategy
bizDNS™ bizDNS™ Develop Leadership & Human Capital
Outcomes: • Superior on-job performance of all onemployees necessary to have appropriate return on intervention investments • Practical mechanism for maintaining human performance levels well beyond the time frame of initial implementation
Partner for Growth
Review and confirm the value of interventions in achieving business results Partner with mutual strengths to expand the value proposition for both the client and Uecoms
Engagement Activities Contrasted
Work Stream #1: Initiative Planning and StartStart-up (Measure, Analyze, Implement, Control) Workstream#2: Executive Training Workstream #3: Employee Training (MAIC, DFSS) Workstream#4: Transition and Implementation Workstream#5: Sustained Initiative by Client (6 Sigma) Frame the Value Proposition: Customer's Customer Translate the Value Proposition into ACTIONS for Change: Create a deployment to achieve the business results Implement Change:
• Process Management • Leadership and Human Capital Development
Partner for Growth: Review and adjust for continued value add
Uecoms bizDNS EnterpriseEnterprise-Wide Model to Performance Improvement
Workstream #1 - Initiative Planning & Start Up
Workstream #1
Initiative Planning & Startup
1. Readiness Analysis 2. Policy Deployment
Client Prepared to Gain Full Benefits of bizDNS™
5. Communication Plan Development 6. Awareness Training Development
3. bizDNS™ Training for Finance (financial 7. Corporate Project Selection benefits) 8. Initial Planning Session 4. Human Resources Planning
Workstream #2 - Executive Training & On-Boarding On-
Workstream #2
Executive Training & Onboarding
Client Executives Prepared to Lead and Select Projects With Impact
1. Senior Executive bizDNS™ Training 2. Leading bizDNS™ Management Training 3. Over all Training and Project Selection
Workstream #3 - Employee Training & On-Boarding On-
Workstream #3
Employee Training & Onboarding
Client Reaping Program Benefits
Implementing, improving, core IT Governance processes and controls
Workstream #4 - Transition Training & Implementation
Workstream #4
Transition Training & Implementation
Client Prepared to Train Future Waves
1. Right to train, reproduce materials, receive updates, content revisions and change notices. 2. Train-the-Trainer 3. Transition Planning
Workstream #5 - Initiative / Project Management
Workstream #5
Initiative & Project Management Activities
Client Attains Self Sufficiency & is Self Sustaining
1. Account Management/Executive Coaching 2. Evaluation and Certification System
bizDNS™ bizDNS™ in Action ** Few Examples **
Baton Rouge company Amedisys (www.amedisys.com) www.amedisys.com)
• Amedisys applied some of bizDNS framework – Six Sigma, and reaped the benefit on scientific methods rather than to rely on random business process approach and saved $12.5M per year • "It was the highest project rating return I've seen in my 10 years at Six Sigma," says project leader Greg Bruce, President Six Sigma Consultants, Inc.
bizDNS™ bizDNS™ in Action ** Few Examples **
Lafayette, Louisiana, Our Lady of Lourdes Regional Medical Center
• The time from discharge order to bed available was reduced from 267 to 235 minutes, a 12% decrease • The potential one-year economic impact of the oneimproved process for over all nursing units improved by this project was approximately $198,000 (without housekeeping's improvement) •
bizDNS™ bizDNS™ in Action ** Few Examples **
At the factory. Performance Polymers & Chemicals reduced frequency of yarn breakage in a process in Columbia, South Carolina:
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Less waste, more first quality production & greater efficiency Employee satisfaction increased: smoother running process eased frustration associated with equipment breakdowns.
•
bizDNS™ bizDNS™ in Action ** Few Examples **
Administratively: Administratively: An Industrial Automation and Control team in Phoenix has:
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Reduced errors on 100,000 freight invoices Decreased invoice cycle time from 35 to 25 days; more reductions planned using electronic invoicing
•
bizDNS™ bizDNS™ in Action ** Few Examples **
BPR - Louisiana Department of Economic Development (www.ledlouisiana.com/) :Identified and www.ledlouisiana.com/
evaluated business processes to determine the most effective means of performing work and provided, preserved, maintained and publicized a superb environment. The re-engineering project was applied with rea scope that went beyond increasing the efficiencies of core processes and focused on dramatic operational improvement, bringing the organization's cost structures in line with changed market conditions. 75 core business processes were identified within the division for consideration all 75 processes were improved with dramatic improvements and resulting and business strategy alignment
Thank You!
Questions & Answers
Missouri Office - 316 Jessie Marie Lane Saint Peters, MO 63376 Phone: 636.344.0BIZ or 636.344.0249 ============================ Louisiana Office - 1713 Wooddale Blvd Suite 9, Baton Rouge, LA 70806 Phone:(225) 205-7383
For more information: visit: http://www.uecoms.com e-mail: info@uecoms.com