Service Assurance and Provisioning for IP Networks by iS5w515A

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									Service Assurance and Provisioning
for IP Networks


Craig B. Ginsberg
Consultant
Internet Services Business Unit
APAC
Agenda




  •   Definitions
  •   Where are we going with IP?
  •   Why is service assurance so important in today’s world?
  •   The provisioning challenge ...domain, domain, domain
  •   The importance of software in the network
  •   The SA solution, examples and value
  •   Service provisioning challenges, examples and value
  •   Conclusion




                          Lucent Technologies - Proprietary     2
Service Assurance Definitions


   •   Service Assurance - Maintaining the service
       The timely response to and resolution of customer or network
       triggered problems, tracking, reporting, managing and taking action
       to improve performance for all aspects of a service
            •   Fault mgmt
            •   Sectionalization
            •   Root cause analysis
            •   Performance monitoring and alerting
            •   Traffic trending
            •   Congestion alerting
            •   Trouble ticketing
            •   Congestion control
            •   Links to provisioning

   •   Resulting in a high Quality of Service




                                  Lucent Technologies - Proprietary          3
Service Provisioning


   •   Service Provisioning - Installing the service
       The flow through process involved in the installation, configuration
       and activation of a service across multiple technologies and
       equipment providers to provide an end-to-end service. This includes
            •   Order Management
            •   Workflow Management
            •   Multi-domain activation
            •   Multi-technology activation


   •   Resulting in a fully automated provisioning process




                                      Lucent Technologies - Proprietary       4
Reality Check - the IP world


   • The world has changed forever
   • Traditional methods of managing and provisioning networks
     no longer apply
   • Best effort is NOT good enough
   • QoS is now the most important issue
     …We need to….
      –   Provision it
      –   Manage it
      –   Measure it
      –   Bill for it
   • The result … ‘Service Level Agreement’




                          Lucent Technologies - Proprietary      5
   Fueling unparalleled customer demand


                                                                                2.5
                                                                                                    250
                                                                                2.0

             Cable                                                              1.5
                                                                                             134
             Wireless                                                           1.0
             Wireline                                                           0.5
                                                                                      30
      1900       1920       1940   1960   1980            1998           2018         1994   1998   2001



     A century to install the world’s first billion phone lines;
       in 10 years this will nearly triple to 2.8 billion total phone lines.
     Today, > 200 million wireless subscribers; by 2008, this will grow 500% to
       over 1 billion wireless communications appliances!
     Over 500 million existing mailboxes (voice & email)
Source: Office of Lucent CTO/IDC



                                          Lucent Technologies - Proprietary                                6
Users are Driving Network Change




 Relative
 Traffic

 250

 200                                       Transition
 150                                                                     Voice
                                                           &
 100
                                                   Convergence
    50


             Data         Time                                  Voice
             over                                               over
            Circuits                                           Packets


                       Lucent Technologies - Proprietary                         7
Accelerated by disruptive technologies


                                                                                        0.07µ

                                                                                0.10µ
                                                                                                                                                                                                                            Software key to




                                                                                                                                             Capacity/Cost
                        Transistors per Chip




                                               10B

                                                        “5ESS”        0.13µ
                                                                                                                                                                                                                            future networks
                                                     Circuit Switch                                                                                                    ATM                           ?
                                                1B               0.18µ

                                                             0.25µ                      P robable limit
                                                                                        for silicon                                                                                      IP
                                           100M        PC

                                                                                                                                                                                                                       Future networks will
                                               10M
                                                                     Cellular Phone
                                                                                                                                                                                                                         include packet;
                                                      1995     2000       2005        2010
                                                                                                                                                                                 Years                                dominant protocols will
                                                                                                                                                                                                                         be IP and ATM

                                   1000                                                                                                      1000
 Voice Call Carrying Capacity
 Increase over Analog Cellular




                                                                                                          Single-fiber capacity (Gbit/sec)




                                                                                                                                                                                                     WDM
                                                                                                                                              100                                                   Systems
                                          100
                                                                                                                                                                                                                 Advances in silicon, optics,
                                                                                                                                                  10
                                                                                                                                                                                                                 wireless and software will
                                               10                                                                                                     1                                       1.5m WDM                    support a
                                                                                                                                                0.1                        1.3/1.5m
                                                                                                                                                                                                                250-fold increase in network
                                                1
                                                                                                                                                                       1.3m
                                                                                                                                                               0.8m Wavelength
                                                                                                                                                                                                                      capacity by 2005
                                                                                                                                             0.01
                                                     1995     2000       2005       2010                                                                1975    1980   1985   1990       1995    2000    2005


Source: Office of Lucent CTO



                                                                                                                                                                   Lucent Technologies - Proprietary                                            8
Traditional Networks




                                                                               “Single networks” that
   Switch Network                                                             rely on circuit switched
                                                                              technologies over TDM
 Physical Network                                                             infrastructure
              Inter-Office Network   Access Network




                                          Lucent Technologies - Proprietary                              9
Today's Networks


                                                                                    “Networks of
   Switch Network                                                                   Networks” that Layer
                                                                                    the Technologies and
   IP Services
                                                                                    Services.

 ATM Network
                                                                                    Each technology can be
                                                                                    supplied by multiple
 DWDM/SDH Network
                                                                                    vendors each needing
                                                                                    provisioning and
 Physical Network
                                                                                    management
                 Inter-Office Network    Access Network


 Multi-Vendor: Equipment, Facilities; Logical                     Multi-Managed:
               components                                                  Global Management Centers
 Multi-Service: POTS, ISDN, Data Services, Frame                           Legacy Systems
               Relay, VTOA, VOIP                                           Carrier Interfaces
 Multi-Technology: DWDM, ADSL, TDMA, CDMA
              SONET, SDH,ATM, IP, Gig-E



                                                Lucent Technologies - Proprietary                            10
Service Assurance Challenges


  • Support Management across multiple vendors and technologies
  • Need to be able to measure and act pro-actively using thresholds
  • Best effort is NOT good enough
                   …….QoS becomes much more important !
  QoS now relates to
  • Network throughput/latency
  • Congestion
  • CPU utilization
  • The challenge is to meet QoS NOT by Over Engineering BUT by
    Pro-active management




                             Lucent Technologies - Proprietary         11
Industry direction is challenging operators

                                                                    Next               Management
                                                                  Generation              and
                                                                  Networks             Operations
                                                                                       Challenges

      Industry                             Service
                                          Provider                               Operations
       Drivers
                                          Directions                             Challenges

  •    High Speed Access                     • InterDomain & Multi-Vendor Management
  •    Data Equipment Proliferation
                                             • “Monitorable” QoS & Customer Service Mgmt.
  •    Architectural Convergence
                                             • Convergent Solutions for Multiple traffic types
  •    Architectural Transition
                                             • Single seat integration
  •    One Stop Service Shopping
  •    Service Differentiation               • Automated Service restoration
  •    QoS Based Services                    • Centralized and distributed provisioning,
  •    Service Level Agreements              • Plus: Reduce Cost/Intervals
  •    Carrier InterNetworking               • Improve Quality
                                             •Correlation of many alarms (very important)
  •    Network Partitioning


                                      Lucent Technologies - Proprietary                             12
 Importance of software

                                                  Resulting Impact


 Market Forces are                                                                     Cost of operations
 driving need for
 assurance of new
 applications and
 technology
                                                                                       Complexity



              • Network complexity increases with implementation of new technology & services
              • Life cycle costs are shifting from initial investment to cost of operations



SOFTWARE IS KEY TO “HARNESSING THE POWER & COMPLEXITY OF THE NETWORK”
       •   Software will differentiate competitive networks
       •   Software is critical to effective management of resulting operations environments
       •   Software is the catalyst for achieving “break-through” improvements in operations
       •   Software is critical to provisioning across multiple domains and technologies


                                              Lucent Technologies - Proprietary                             13
The Shewhart P-D-C-A Quality Cycle


                                                      1-Plan
          4-Act




        3-Check                                         2-Do




                  Lucent Technologies - Proprietary            14
Service Assurance software can help

                                                                                      Network
               Business                                                              Complexity



• Reduce Mean Time To Repair                                        • Detect & Sectionalize Network Troubles
• Protect and Maximize Revenue                                            –Network Interconnect
• Squeeze the most out of existing                                        –Congestion
  investment                                                              –Logical and Physical Errors
                                               Service              • Allow Diverse Equipment & Technologies
                                                                    • Correlate many alarms
                                            Assurance

                                                                                   Centralization &
               Customer
                                                                                    Consolidation



• Maximize Bandwidth Available                                       • Improve Operation Efficiency
• Enable Appropriate QoS                                             • Integrate Operations
• Monitor & Report Service Results                                   • Drive Quality Improvements
                                                                     • Optimize Staff, Training



                                     Lucent Technologies - Proprietary                                     15
                                 Suggested Assurance Solution

          Performance Management                   Fault Management


                                                              Trouble                                      BMS
                                                             Ticketing                                     SMS
                    Logical            Reporting
                    Faults


                                                             Fault
                Performance                                Management                                      NMS
               analysis engine

              Circuit/
                            Packet
               SS#7




  GSM                     UMTS                     Multi-Access                Backbone    Application     EMS
NMS/EMS                  NMS/EMS                    NMS/EMS                    NMS/EMS      Servers


                                                                                                 WWW
                                                                                                 email
                                                                                          WDS
BTSGSM                   NodeBUMTS                  Multi-Access               Backbone
  Network                    Network                 Network                                    Internet
                                                                               Network

                                           Lucent Technologies - Proprietary                                 16
                   Network Management - Fault processing external                                                                            Note:
                                                                                                                                                Main           Re lated
                                                                                                                                                O ffer         Product
                                                      Customer Care System
                                                  1
                                                               2             7
                    Customer calls into
                                                                                           3                    Assign Truck/
                      CSC with fault                                                                                                                              SMS
                                                                                                                 Technician
                                                                   Trouble
                                                                                          6
                                                                   Ticket
                                                                                           4
                                                                                               5
                                                                                                                                                                  NMS
                                                                 Fault
                                                              Management




                                                      ASCII    ASCII     ASCII                                                     SNMP
CO RBA       CO RBA               CO RBA                                                CO RBA              SNMP          CO RBA                         SNMP

 OMC                                                           SHLR
  -U      OMC-CS               OMC-PS                 e MRS
                                                               /AUC
                                                                          eCS          WaveS tar          NavisXtend      Light    Cajun
                                                                                        NMS               Fault Server    Ship     Vie w    Navis                  Personal
                                                                                                                                           RADIUS
                                                                                                                                                         QIP
          Navis      FMS       FMS        Light                                                                                                                     Portal
          Access     EMS       EMS        Ship
NodeB
                                                                                                        GX550      PSAX    IPSS
 RNC                                                                               WaveStar                                        Cajun                            Other
                                                                                               ITM-SC                      5000             WAP      DNS/
                                                                                    SNMS                                                                          Application
                                                                                                                                           Gateway   DHCP
              UMSC             SGSN    GGSN                                                                                                                         Server
                               (FMS/   (IPSS
          TAG       MMRS        TPU)   5000)                                                               NX64000
                                                                                     O LS AM 1             NX32000                         Email         ECom       LSMS
         APX8000    (EMG)
                                                                                     400G Plus                                             Server        Server     /LMF
          WAG
                      CFS
          (FMS/
           TPU)      (LSS)                                                                       ADM
                                                                                                 16/1
UTRAN              UMTS Core Network                     WIN Network               SDH/Optical              IP Core Network                     VAS Network
                                                                                     Network
                                                                   Lucent Technologies - Proprietary                                                                          17
                   Network Management - Fault processing external                                                                        Note:
                                                                                                                                            Main           Re lated
                                                                                                                                            O ffer         Product
                                     8           Customer Care System

                                                          2             7
                                                                                      3                     Assign Truck/
                                                                                                             Technician                                       SMS
                                                              Trouble
                                                                                     6
                                                              Ticket
                                                                                      4
                                                                                          5
                                                                                                                                                              NMS
                                                            Fault
                                                         Management




CO RBA        CO RBA            CO RBA           ASCII   ASCII      ASCII          CO RBA               SNMP          CO RBA   SNMP                  SNMP
(??/??)       (??/??)           (??/??)          (Now)   (??/??)    (??/??)        (05/01)              (Now)          (Now)   (Now)                 (??/??)
 OMC                                                      SHLR
  -U       OMC-CS            OMC-PS              e MRS
                                                          /AUC
                                                                     eCS          WaveS tar           NavisXtend      Light    Cajun
                                                                                   NMS                Fault Server    Ship     Vie w    Navis                   Personal
                                                                                                                                       RADIUS
                                                                                                                                                     QIP
           Navis      FMS    FMS         Light                                                                                                                   Portal
           Access     EMS    EMS         Ship
NodeB
                                                                                                    GX550      PSAX    IPSS
 RNC                                                                          WaveStar                                         Cajun                             Other
                                                                                          ITM-SC                       5000             WAP      DNS/
                                                                               SNMS                                                                            Application
                                                                                                                                       Gateway   DHCP
               UMSC          SGSN    GGSN                                                                                                                        Server
                             (FMS/   (IPSS
           TAG       MMRS     TPU)   5000)                                                             NX64000
                                                                                O LS AM 1              NX32000                         Email         ECom        LSMS
          APX8000    (EMG)
                                                                                400G Plus                                              Server        Server      /LMF
           WAG
                      CFS
           (FMS/
            TPU)     (LSS)                                                                   ADM
                                                                                             16/1

UTRAN               UMTS Core Network               WIN Network              SDH/Optical                IP Core Network                     VAS Network
                                                                                Network
                                                              Lucent Technologies - Proprietary                                                                            18
                  Network Management - Fault processing internal                                                                 Note:
                                                                                                                                    Main           Re lated
                                                                                                                                    O ffer         Product
                                             Customer Care System


                                                                           F                          Assign Truck/
                                                                                                       Technician                                     SMS
                                                       Trouble                      D
                                                       Ticket
                                                                                        E
                                                             C
                    Node fails in
                    the network                         Fault                  C1            Interface to NOC                                         NMS
                                                     Management                                technical staff
                                     A
                                                             B



                                                      SHLR
 OMC
  -U
         OMC-CS               OMC-PS         e MRS
                                                      /AUC
                                                                 eCS       WaveS tar              iNAVIS               Cajun
                                                                            NMS                                        View
                                                                                                                                Navis                  Personal
         Navis      FMS              Light                                                                                     RADIUS
                                                                                                                                             QIP
                              FMS                                                                                                                       Portal
         Access     EMS       EMS    Ship
NodeB                                                                                                           IPSS
 RNC                                                                   WaveStar               GX550      PSAX          Cajun
                                                                                    ITM-SC                      5000                                    Other
                                                                        SNMS                                                    WAP      DNS/
                                                                                                                                                      Application
             UMSC            SGSN    GGSN                                                                                      Gateway   DHCP
                             (FMS/   (IPSS                                                                                                              Server
         TAG       MMRS       TPU)   5000)                                                       CBX500
                                                                         O LS AM 1
        APX8000    (EMG)
                                                                         400G Plus                                             Email         ECom       LSMS
         WAG                                                                                                                   Server        Server     /LMF
                     CFS
         (FMS/
          TPU)      (LSS)                                                           ADM
                                                                                    16/1

UTRAN             UMTS Core Network             WIN Network            SDH/Optical                IP Core Network                  VAS Network
                                                                         Network
                                                       Lucent Technologies - Proprietary                                                                          19
                   Network Management - Event Correlation                                                                         Note:
                                                                                                                                    Main           Re lated
                                                                                                                                    O ffer         Product
                                                                                                      Assign Truck/
                                                                                                       Technician
                           Reporting                   Trouble Ticket
                                                                                                                                                      SMS



                  Performance Analysis                                                                                                                NMS
                         Engine
                                                          Fault
                    Circuit/                                                          Logical Faults               IP Mediation
                                 Packet                Management
                     SS#7




                                                        SHLR
 OMC
  -U
         OMC-CS                 OMC-PS         e MRS
                                                        /AUC
                                                                 eCS          WaveS tar          iNAVIS                Cajun
                                                                               NMS                                     View
                                                                                                                                Navis                  Personal
         Navis      FMS                Light                                                                                   RADIUS
                                                                                                                                             QIP
                               FMS                                                                                                                      Portal
         Access     EMS        EMS     Ship
NodeB                                                                                                           IPSS
 RNC                                                                      WaveStar            GX550      PSAX          Cajun
                                                                                     ITM-SC                     5000                                    Other
                                                                           SNMS                                                 WAP       DNS/
                                                                                                                                                      Application
             UMSC              SGSN    GGSN                                                                                    Gateway    DHCP
                               (FMS/   (IPSS                                                                                                            Server
         TAG       MMRS         TPU)   5000)                                                     CBX500
                                                                            O LS AM 1
        APX8000    (EMG)
                                                                            400G Plus                                          Email         ECom       LSMS
         WAG                                                                                                                   Server        Server     /LMF
                    CFS
         (FMS/
          TPU)     (LSS)                                                              ADM
                                                                                      16/1

UTRAN             UMTS Core Network               WIN Network             SDH/Optical            IP Core Network                    VAS Network
                                                                            Network
                                                          Lucent Technologies - Proprietary                                                                       20
Event Correlation




                                                        2
                                                        3
                                                        0
                                                        1   $   21
                    Lucent Technologies - Proprietary
        The Power of Performance & Fault

  Assign Truck/               Trouble
   Technician                Ticketing                                         SMS



Performance Analysis                                                           NMS
       Engine
                               Fault
  Circuit/                                                Logical Faults
                   Packet   Management
   SS#7




               GSM                                                  Backbone
                                                                               EMS
             NMS/EMS                                                NMS/EMS



                                    Tickets go on sale

             BTSGSM
                                                                   Core MSN
               Network                                             Network




                              Lucent Technologies - Proprietary                      22
        The Power of Performance & Fault

                              Trouble                             Assign Truck/
                             Ticketing                             Technician
                                                                                  SMS



Performance Analysis
       Engine
                                                                                  NMS
                               Fault
  Circuit/                                                Logical Faults
                   Packet   Management
   SS#7




                                           Silent Alarms
               GSM                        generated from              Backbone
                                                                                  EMS
             NMS/EMS                                                  NMS/EMS
                                         radio give away




             BTSGSM
                                                                     Core MSN
               Network                                               Network




                              Lucent Technologies - Proprietary                         23
Value to Customers


  •   Meet future Network Management needs as carriers evolve to
      Multiple Service Networks
  •   Network troubles are quickly identified and corrected
  •   Proactive resolution of faults
  •   Manage complex networks comprised of diverse technologies
  •   Scalable from a few to thousands of Network Elements
  •   Easy to use, configure and flexible
  •   Provide maximum system availability
  •   Optimize reliability and capacity of multi-service network




                             Lucent Technologies - Proprietary     24
Service Provisioning
Service Provisioning


   •   The challenges service providers are facing in the management of
       their networks arise from at least two different sources: the need to
       weave a number of technologies into a seamless network and the
       need to integrate a multiplicity of systems required managing the
       technologies.

   •   True Inter-Domain Configuration Management will enable service
       providers to perform flow through end to end provisioning across all
       technologies including: -
            •   PDH
            •   SDH
            •   DWDM
            •   SONET
            •   ATM/FR
            •   xDSL
            •   IP.



                                Lucent Technologies - Proprietary              26
Requirements


     Industry is at a cross road
     Operators moving from circuit switch technology to packet
      switched………..plus…….
     Rolling   out a terrestrial Multi-service networks to support
            •   WAP, UMTS, Location based services, VAS
            •   Intranet/Extranet services
            •   Traditional voice/fax, Data services
            •   IP, VoIP,VoATM
            •   IN services, Video
            •   Data
            •   etc…etc…etc




                                  Lucent Technologies - Proprietary   27
Requirements Cont


     Ability to support designing, activating, and managing network
      services across their multivendor, multi-class, and multi-technologies
      communication networks.
     Single Point Of Data Entry, Automated Provisioning, Web Based,
      Published CORBA API.
     Flow-through of network & service orders from order management
      System to Domain Management System.
     Integrated end-to-end service design and activation.
     Support end-to-end service design view and logical hierarchy of
      facilities supporting the services.




                                Lucent Technologies - Proprietary              28
What do we mean ?


  Examples:

  •   3G IP data service on UMTS
  •   IP data service via WAP or intranet/extranet
  •   SDH and ATM
  •   Complete picture end-to-end software and hardware
      technologies - data service PVC across multiple domains
      and technologies




                           Lucent Technologies - Proprietary    29
 Integrated Customer Care and Service Provisioning
                                                                                                                                           Note:
                                                                                                                                             Main        Re lated
                             cCare                   Customer Care System                                                                    O ffer      Product
                                                                                                         Inventory
                                                                    1                                    Manager


                                                               CO RBA API                                        3

                                                         Order Management
                                                                                                       Multi-domain
                                                                                           2
                                                          Circuit        Packet
                                                                                                       Provisioning
                                                                                                         Engine

                                                                                                                     4
                                                                        2a




  OMC                                                                                                                              Navis                   WAP
                                          SHLR           eSM
  Lucent                                                                  WaveS tar                    i-Navis                    RADIUS                  Gate way
               OMC-CS          OMC-PS    (DNCP)
                                                                           NMS                    (i-Provision)
                                                                                                                                                   QIP


                                                                                               GX550             IPSS
                             SGSN                                   WaveStar                                                                    DNS/
                                                                                  ITM-SC                         5000             Personal                 Other
                             (FMS/                MAPS               SNMS                                                                       DHCP
                                                                                                                                   Portal                Application
                UMSC          TPU)                                                                                                                         Server
  GGSN
  (IPSS                                                                                                NX64K
  5000)     TAG      MMRS                                               O LS   AM 1 ADM                                   Xedia
                                                                                                       NX32K                      Email         ECom        LSMS
           APX8000   (EMG)       GGSN                                   400G   Plus 16/1                                 AP1000   Server        Server      /LMF
                                 (IPSS
            WAG
                      CFS        5000)
            (FMS/
             TPU)    (LSS)                                                                      PSAX        Stinger

  2G         UMTS Core Network            WIN Network                   SDH/Optical
                                                                                               IP Core Network                               VAS Network
Network                                                                   Network
                                                   Lucent Technologies - Proprietary                                                                                   30
Scenario I
Service Provisioning Flow - GSM to UMTS




                                 cCare                         Customer Care System


  Customer                                      1


                                     Order Manager                               6

                                                                             7       Billing
                                     Circuit          Packet




                                     3                     5
                                 2                   4


                                 2G                       eSM
                                Switch




                                                          SHLR
                                                          /AUC



                                         Lucent Technologies - Proprietary                     31
Scenario II
Service Provisioning Flow - IP via WAP/Intranet/Extranet




                                   cCare                      Customer Care System


  Customer                                      1


                                                                        3
                                  Order Manager                              Billing

             WAP        2a        Circuit           Packet              2b
                                                                             RADIUS
                                                                                       LDAP


                                            2


                                            eSM




                                            SHLR
                                            /AUC


                                        Lucent Technologies - Proprietary                     32
Scenario III
Service Provisioning Flow - ATM PVC over SDH/DWDM




                               cCare                       Customer Care System


  Customer                               1

                                                                         14
                              Order Manager                                       Billing

                               Circuit       Packet                       5
                                                                                 Installation
                                                                         13
                                2    4       6    12
                                                                                                Work Center
                                                                                   Testing
                       3
                                Multi-domain
         Inventory                                              10
                      11        Provisioning


                                     8       7                    9           ATM NE

Engineering Center
                                    SDH NE

                                     Lucent Technologies - Proprietary                                        33
ATM PVC over SDH/DWDM Provisioning
                                                                                                                       SHLR


                                                                                                              SCP
   Web                                                             SS7
 front end
              CRM                                                                                                                Internet                       Other
                                                                                          PSTN                                                               Data Carrier

                        Order Manager                    Billing
                                                                          Lucent                                         Border                Metro
                                                                         Softswitch                                     Gateway                Core
        Multi-domain                                                                                                                           Node
        Provisioning
                                           Inventory                                       PSAX
                                                                                                                                                                    Core
                                                                                                                                                                    Node

                                                                                       Voice
                     SDH-NMS           ATM-EMS                                        Gateway
                                                                                                                         IPSS
                                                                                                                         5000                                   Leased
                                                                       2G                               CBX500
                                                                                                                                       CX550                   Backbone
                                                                     BSC/M SC

                     SDH EMS                                                                                                                                         Core
    SDH                                                                                                                            MMRS        CFS                   Node
                                                                                                SGSN          GGSN
   network                                                              WS
                                                                                                        CGF
                                                                      ADM 16/4
 provisioned            WS
                                                                                                                     WAG                                            SS7
                                                          Metro                                                                     Cajun         TAG
                      ADM 4/1                 Edge
                                              Node        Core
                              Metro                      Network                                                                                                     PSTN
                  WS          Access                                 WS            Edge Node                                        WS
                               Ring                                                                                  Metro         AM-4/1
                ADM 4/1                                            ADM 16/4                              WS          Access
                                                                                                       ADM 16/4       Ring
                                                                              Wireline                                         WS
                                   WS                                          2G                                             AM-4/1
                                  AM-4/1             Access                                                                                                     Access
                                                     Hub Node                 3G                                                                                Hub Node
                                                                     RNC                                RNC
                     PSAX                                                                CBX500                                                             PSAX
                                   Stinger       Xedia                                                                     Xedia            Stinger


                                               IAD     Cajun
                                                                       ATM                        End-to-end             Cajun                        IAD
             NodeB
                                                                     network                        PVC’s                                                             BTS
                                                                                                  provisioned
                                                                    provisioned
                            BTS
                                                                                                                                                            NodeB
                                                                    Lucent Technologies - Proprietary                                                                       34
Business Value


   •   Cost savings due to reduction in manual work Leased Line, Frame
       Relay Services Provisioning, xDSL subscription.
   •   Additional revenue due to earlier turn-up of service
   •   Cost savings due to reduction in manual work in Facility Design and
       Implementation
   •   Cost savings due to reduction in manual work in ATM-over-SONET
       Infrastructure Provisioning
   •   Higher customer satisfaction leading to increased market share and
       reduction of churn
   •   Ability to meet market demand ahead of competitors

   •   Reduction in training costs



                              Lucent Technologies - Proprietary              35
Customer value

   •   A flow-through provisioning architecture integrating ATM, SONET, SDH,
       IP and xDSL technology domains.
   •   Mechanization of network and service design and inventory
       management tasks leading to large savings in operations costs
   •   Revenue stream for newly-provisioned services begins sooner because
       of a faster turn-up (provision takes minutes verses weeks).
   •   Increase in market share due to
         Increasing customer satisfaction resulting in retention and
          increased orders from existing customers.
         Ability to meet market demand ahead of competitors
   •   Reduces training and operations costs by hiding complexity from the
       user.




                             Lucent Technologies - Proprietary                 36
Conclusion


  • Biggest OSS challenge to carriers is managing across
    multiple technologies and domains
  • Provisioning must be able to support new technologies from
    a common Order Management and Provisioning engine
  • The management of networks can no longer be based on
    traditional best effort methods
  • Service assurance is about combining fault and performance
    management.
  • Quality of Service is now the most important issue in the IP
    world
  • You can only guarantee Service Levels if you can proactively
    manage your QoS through Provisioning and Service
    Assurance



                          Lucent Technologies - Proprietary        37

								
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