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									                                                                                    1. REQUISITION NUMBER
SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS                                     NEWHOUSINGTRAINING
                                                                                                                                                 PAGE 1 OF        56
         OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30
2. CONTRACT NO.                    3. AWARD/EFFECTIVE DATE   4. ORDER NUMBER                    5. SOLICITATION NUMBER                         6. SOLICITATION ISSUE DATE
                                                                                                N68836-09-R-0080                               02-Sep-2009
7. FOR SOLICITATION                a. NAME                                                      b. TELEPHONE NUMBER      (No Collect Calls)    8. OFFER DUE DATE/LOCAL TIME
   INFORMATION CALL:               DEREK D. DEVINE                                              904-542-1090                                   09:00 AM 16 Sep 2009
9. ISSUED BY                        CODE                            10. THIS ACQUISITION IS                  11. DELIVERY FOR FOB              12. DISCOUNT TERMS
                                               N68836
                                                                    X UNRESTRICTED                           DESTINATION UNLESS
FISC JACKSONVILLE
                                                                                                             BLOCK IS MARKED
CONTRACTS DIVISION                                                     SET ASIDE:           % FOR
DEREK DEVINE                                                                                                      SEE SCHEDULE
                                                                            SB
BLDG 110 3RD FLOOR NAS
JACKSONVILLE FL 32212-0097                                                  HUBZONE SB                            13a. THIS CONTRACT IS A RATED ORDER
                                                                                                              X
                                                                                                                  UNDER DPAS (15 CFR 700)
                                                                            8(A)
                                                                                                             13b. RATING          13
                                                                            SVC-DISABLED VET-OWNED SB
TEL: 904-542-1090                                                                                            14. METHOD OF SOLICITATION
                                                                            EMERGING SB
FAX: 904-542-1098                                                   SIZE STD:             NAICS:
                                                                                                                  RFQ                  IFB             X RFP
15. DELIVER TO                      CODE                            16. ADMINISTERED BY                                                   CODE



               SEE SCHEDULE


17a.CONTRACTOR/ OFFEROR                        CODE                 18a. PAY MENT WILL BE MADE BY                                             CODE




                                             FACILITY
TEL.                                         CODE

     17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT                  18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK
     SUCH ADDRESS IN OFFER                                          BELOW IS CHECKED         SEE ADDENDUM
  19. ITEM NO.                    20. SCHEDULE OF SUPPLIES/ SERVICES                       21. QUANTITY           22. UNIT      23. UNIT PRICE         24. AMOUNT



                                               SEE SCHEDULE


 25. ACCOUNTING AND APPROPRIATION DATA                                                                            26. TOTAL AWARD AMOUNT (For Gov t. Use Only )




     27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.               ADDENDA            ARE     ARE NOT ATTACHED
 0
     27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED.                         ADDENDA            ARE     ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN             2        COPIES   29. AWARD OF CONTRACT: REFERENCE
     TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS                    OFFER DATED               . Y OUR OFFER ON SOLICITATION
 X                                                                                            (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE
     SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS
     SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.                                    SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:


30a. SIGNATURE OF OFFEROR/CONTRACTOR                                   31a.UNITED STATES OF AMERICA         (SIGNATURE OF CONTRACTING OFFICER) 31c. DATE SIGNED




30b. NAME AND TITLE OF SIGNER                    30c. DATE SIGNED      31b. NAME OF CONTRACTING OFFICER              (TYPE OR PRINT)

(TYPE OR PRINT)


                                                                       TEL:                                       EMAIL:


AUTHORIZED FOR LOCAL REPRODUCTION                                                                                            STANDARD FORM 1449 (REV 3/2005)
PREVIOUS EDITION IS NOT USABLE                                                                                               Prescribed by GSA
                                                                                                                             FAR (48 CFR) 53.212
   SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS                                                                                 PAGE 2 OF 56
                   (CONTINUED)
 19. ITEM NO.                      20. SCHEDULE OF SUPPLIES/ SERVICES                   21. QUANTITY    22. UNIT   23. UNIT PRICE      24. AMOUNT


                                          SEE SCHEDULE




32a. QUANTITY IN COLUMN 21 HAS BEEN
   RECEIVED       INSPECTED
                                 ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________
32b. SIGNATURE OF AUTHORIZED GOVERNMENT                  32c. DATE           32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT
     REPRESENTATIVE                                                               REPRESENTATIVE




32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE                 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE



                                                                             32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE




33. SHIP NUMBER           34. VOUCHER NUMBER          35. AMOUNT VERIFIED           36. PAY MENT                            37. CHECK NUMBER
                                                           CORRECT FOR
                                                                                            COMPLETE   PARTIAL     FINAL
    PARTIAL       FINAL
38. S/R ACCOUNT NUMBER       39. S/R VOUCHER NUMBER   40. PAID BY



41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAY MENT 42a. RECEIVED BY (Print)
41b. SIGNATURE AND TITLE OF CERTIFY ING OFFICER    41c. DATE

                                                                     42b. RECEIVED AT (Location)


                                                                     42c. DATE REC'D (YY/MM/DD)    42d. TOTAL CONTAINERS



AUTHORIZED FOR LOCAL REPRODUCTION                                                                       STANDARD FORM 1449 (REV 3/2005) BACK
PREVIOUS EDITION IS NOT USABLE                                                                          Prescribed by GSA
                                                                                                        FAR (48 CFR) 53.212
Section SF 1449 - CONTINUATION SHEET

STATEMENT OF WORK

                        STATEMENT OF WORK

   DEVELOPMENT OF NAVY OWNED COURSES
                                        Table of Contents

1.0 INTRODUCTION
2.0 SCOPE OF WORK
3.0 COURSE DEVELOPMENT
       3.1 Course Content
       3.2 Hands-on Web Application Training
       3.3 Training Materials
       3.4 Blended Training
       3.5 Training Length
       3.6 Course Material Software
       3.7 Courseware Research
       3.8 Course Outlines
       3.9 Pilot and Refinement/Changes to Development Courseware
       3.10 Development Hours
       3.11 Refinement/Change Hours
       3.12 Delivery of Pilots
4.0 QUALITY ASSURANCE PLAN
       4.1 Course Development Critique and Tracking Sheet
5.0 CAPABILITIES, SKILLS, KNOWLEDGE AND EXPERIENCE
       5.1 Development Qualifications
       5.2 Development Qualifications: Experience
       5.3 Guest Speakers
6.0 CONTRACTOR MANAGEMENT PLAN
       6.1 Organizational Structure of the Contractor
       6.2 Contract Management Oversight


                                                                    3
      6.3 Quality Control Plan
      6.4 Contractor Training
7.0 CONTRACTOR PAST PERFORMANCE
8.0 SECURITY
      8.1 Pass Clearances
      8.2 Navy Marine Corps Intranet (NMCI)
9.0 TRAVEL REIMBURSEMENT
      9.1 Contractor Travel
10.0 CONTRACT FUNDING COST ESTIMATE BY CLIN

Appendix 1 Course Development Worksheet
Appendix 2 Training Material
Appendix 3 Course Outlines
Appendix 4 Definitions and Acronyms
Appendix 5 Development Critique
Appendix 6 Development Tracking Sheet




                                              4
1.0 INTRODUCTION
In an era characterized by social change and technological advancements, it is essential that
personnel working in bachelor and family housing have a thorough and practical knowledge of
Department of the Navy housing management policies. It is important that they have procedural
theory and a full understanding of the complex political, economic, commercial, and social
environment in which they must provide service to military members and their families and
exercise leadership and decision making skills. The Housing Learning Center (HLC) curriculum
affords opportunities for development and career growth, personal enrichment and optimization
of individual performance. The HLC is the center of excellence for housing training with the goal
of developing and delivering quality education and training to produce a highly trained
workforce. The HLC is a component of the Commander, Navy Installations Command (CNIC),
chartered as the Navy’s Housing Program Manager.

2.0 SCOPE OF WORK
The contractor will provide education and training services to HLC, Naval Air Station,
Jacksonville, FL. These services will provide course development of the following four (4) Navy
owned courses.

HS-102 Housing Leadership and Management Part 1 – 5 Days
HS-103 Housing Leadership and Management Part 2 – 5 Days
HS-206 Complex Management – 3 Days
HS-305 Housing Referral Services – 3 Days

3.0 COURSE DEVELOPMENT
All Navy Housing courseware is to be comprised of technical housing content provided in
instructionally sound training material. The courseware is to be based on learning principles and
enhanced by blended resources as specified in appendix 1. Courses are to be developed with
material derived from the Navy’s directives, desk guides, policy and operational standards. The
courses to be developed identified in this document will include the Housing enterprise web
based application, electronic Navy Housing (eNH). Inclusion of this hands-on training is an
integral part of the curriculum.

3.1 Course Content: In addition to providing instructionally sound training material based on
learning principles, the contractor must employ the required blended resources identified for each
course in appendix 1. Delivery of courses is not intended to be a briefing so material is not to be
developed as briefings.

3.2 Hands-on Web Application Training: The courses to be developed will include web based
application hands-on training to enhance the instructional process. See appendix 1.

3.3 Training Materials: The Contractor will be required to provide training material as identified
in appendix 2.

3.4 Blended Training: The blended training identified on Appendix 1 will be incorporated in
courseware development by the contractor. Any material such as pre and post exams will be


                                                                                                     5
developed by the contractor. Each blended training resource will be provided by the contractor.
Secondary or back-up material or training resources will be developed for use in case of failure
of first option to guarantee length of course is not altered due to difficulty with first choice
blended training resource.

3.5 Training Length: For courseware development the following guidelines apply for training
day length:
       1. Training Day: 6.5 hours of classroom presentations and other learning activities, a one
       (1) hour lunch break and six (6) ten (10) minute breaks for a total of 8.5 hours.
       2. Course Length: Courses will be delivered in number of days as specified in
       appendix 3.
       3. Courseware to include eNH hands-on training and blended training resources
       will be developed to provide the 6.5 hours of presentation material. Backup material or
       blended training resources will be identified during development to guarantee a
       consistency in length of training presentation.

3.6 Course Material Software: The contractor will develop all software to be compatible with the
NMCI network. Any questions on compatibility issues will be addressed to the eNH project
manager by the contractor.

3.7 Courseware Research: The contractor will perform research and fact-finding to identify the
most current references (URLs, desk guides, directives, policy documents), organization charts,
organizational names and official Navy direction are utilized in the courseware. The research
and provision of the websites to be referenced in the courseware will be provided by the
contractor and incorporated in the material being developed.

3.8 Course Outlines: Course outlines and descriptions provided in Appendix 3 provide the basic
framework for building the four new courses identified above. The contractor may be required to
visit Headquarters, regions or installations for meetings, conferences and working sessions on
numerous occasions to obtain working level knowledge to assist with the development of course
content. Definitions and acronyms are provided for assistance in Appendix 4.

3.9 Pilot and Refinement/Changes to Development Courseware: Upon completion of each
course development, the contractor will present a pilot offering at the HLC to validate course
content. The Contractor will provide student notebooks to no more than fifteen (15) students and
two instructor guides to the Business Manager at the pilot. Refinements (changes) identified by
the pilot attendees will be made by the contractor as specified in a Navy provided change request.
After the course refinements have been accepted by the COR, the contractor will provide training
material as identified in Appendix 2. All costs for the pilot offering will be incorporated into the
development hourly rate.

3.10 Development Hours: One hour of classroom instruction requires eight (8) hours of
development. For example, one three day course equals 24 hours times 8 hours of development



                                                                                                    6
equals 192 development hours. The estimated hours required to develop each course for the
delivery of the pilot is identified in Appendix 1.

3.11 Refinement/Change Hours: Changes to the initial developed material based on the delivery
of the pilot creates a requirement for refinement hours. These are the hours required to refine the
material as identified in the change request created at the conclusion of the pilot presentation.
One hour of classroom instruction requires four hours of refinement/development. For example,
one three day course equals 24 hours times 4 hours of refinement/development equals 96
refinement hours. The estimated hours required for refinement of each course is identified in
Appendix 1.

3.12 Delivery of Pilots: Within ten (10) days of contract award, the dates for the four (4) pilot
courses will be identified by written notification from the Navy to the contractor. The contractor
instructors delivering the pilot course and developers during visits for research and
familiarization will be dressed in business attire.

4.0 QUALITY ASSURANCE PLAN
The Navy will utilize tracking sheets to monitor the development of courseware to monitor
quality assurance.

4.1 Course Development Critique and Tracking Sheet: A survey evaluation form will capture
Curriculum Advisor, SME / student evaluations of developed course content using a standard
rating scale of 1 (poor) to 5 (outstanding). A separate evaluation form will capture mandatory
components and administration requirements compliance in a ―yes‖/‖no‖ or date format. The
refinements made based on the change request will be evaluated for conformity to change request
by the HLC and/or Assigned Subject Matter Expert (SME). Any rating below a 4.0 or lack of
mandatory components will render the development material unacceptable and will require
further refinement at no cost to the government. See appendixes 5 and 6.

5.0 CAPABILITIES, SKILLS, KNOWLEDGE AND EXPERIENCE
Experience in applying knowledge gained through research, site visits and review of desk guides,
directives and policy documents is preferred.

5.1 Development Qualifications: The contractor will provide educational instruction specialists
who possess the knowledge and experience necessary to successfully develop blended training
for a world-wide Department of Defense program.

5.2 Development: Experience. Contractor will employ educational instruction specialists to be
used in the development of college level material to adults of varied ages and educational levels
geared toward testing or evaluation of the learning from the courses. Contractor will provide
experienced developers who integrate delivery of technical and hands on computer application
training simultaneously. Copies of resumes of educational instruction specialists will be
provided by contractor to COR within 15 days of contract award.




                                                                                                    7
5.3 Guest Speakers: The contractor shall provide a resume of all guest speakers to the COR for
approval. Resumes shall be presented to the COR no later than 15 days prior to the pilot course
to allow the COR and Curriculum Advisor sufficient time to verify appropriateness.

6.0 CONTRACTOR MANAGEMENT PLAN

6.1 Organizational Structure of the Contractor: The contractor shall notify the COR in writing of
the principal mailing office of the contractor and telephone number and normal working hours of
the contractor within three days after award of this contract and immediately thereafter in the
event of a change. The contractor will provide a staffing plan that identifies lines of
responsibility, authority, communication and contingency plans through which the training
courseware development will be accomplished. Contractor use of current government employees
is prohibited.

6.2 Contract Management Oversight: The contractor shall notify the COR in writing of the names
of the Contract Business/Program Manager and the Manager for the development work. The
Contract Business Manager must be responsible for overseeing the total management of all
development. Resumes for the Contract Business/Program Manager and the manager of the
development will be provided to COR within three (3) business days of contract award.

6.3 Quality Control Plan: The contractor shall provide in writing the name of the Quality Control
Coordinator and the quality control plan documents to be utilized for monitoring of development
materials to the COR.

6.4 Contractor Training: The contractor will be required to provide employee training to ensure
competent performance prior to the start of instructional development services. This training is
the contractor responsibility and will not be at the government’s expense. Contractor personnel
shall be familiar with course curriculum and training equipment as applicable.

7.0 SECURITY
A contractor employee, whose work involves access to sensitive unclassified information,
warrants a judgment of trustworthiness. Therefore, each contractor employee will have a
favorably completed National Agency Check with Written Inquiries (NACI) to ensure the
contractor will have an investigation equivalent to the National Agency Check with Local Credit
Checks (NACLC). This investigation must be current within 10 years.
DON will no longer permit the assignment of non-U.S. citizen contractor personnel to IT-I and
IT-II designated positions. Requests to waive the U.S. citizenship requirement for designated IT-
II positions may be submitted through the command Security Manager to CNO (N09N2). IT
position designations are incorporated in paragraph 5B-2 of SECNAV M-5510.30.
For contractor personnel who currently have a favorably adjudicated NACLC the Facility
Security Officer (FSO) will use the visitor certification program in the Joint Personnel
Adjudication System (JPAS) or a visit authorization request (VAR) to provide the individuals
investigative information to the Security Manager of the command visited. The contractor will
include the IT Position Category per SECNAV M-5510.30 for each person designated on a VAR.
The VAR will be renewed annually or for the duration of the contract if less than one year.


                                                                                                   8
The contractor FSO or security representative will ensure that individuals assigned to the
command are US citizens and will ensure completion of the SF-85P. The SF-85P along with the
original signed release statements and two applicant fingerprint cards (FD 258) will be forwarded
to the command's security manager for receipt at least one week prior to reporting for duty. The
responsibility for providing the fingerprint cards rests with the contractor. The Security Manager
will review the form for completeness, accuracy and suitability issues. The completed SF 85P
along with attachments will be forwarded to the Office of Personnel Management (OPM) who
will conduct the NACI investigation. All contract personnel will in-process with the
Security Manager and Information Assurance Manager upon arrival to the command and will
out-process prior to their departure. The completed SF-85P will be reviewed by the security
manager for completeness, accuracy and suitability prior to submission.
If the contractor appears suitable after the questionnaire has been reviewed, the request will be
forwarded to OPM. If there are eligibility issues the FSO will be advised that the contractor is
unacceptable by the security manager. OPNAV Form 5239/14 the System Authorization Access
Request Navy (SAAR-N) is required for all individuals accessing Navy Information Technology
resources. The FSO will ensure that the SAAR-N is forwarded to the security manager for receipt at
least one week prior to the start date for the individual.
Failure to provide the required SF-85P, signed release statements, fingerprint cards and the SAAR-N
at least one week prior to the individuals report date will result in delaying the reporting date.
Personnel can not be properly processed and provided system access prior to their reporting date
without receiving the investigative paperwork one week prior. Once the investigation is complete,
the results are forwarded by OPM to the DON Central Adjudication Facility (CAF) for a position of
trust determination. The DONCAF determination will appear in JPAS as either ―Favorable" or "No
Determination Made". Decisions of no determination made indicate that significant derogatory
information is present that prevents a favorable suitability determination. Please note that the
determination of the DONCAF is final, there is no due process accommodation for positions of trust
that decision is final. If the determination is ―No Determination Made" the contractor employee will
not be permitted to continue on the contract and will be removed immediately.
In order to maintain access to required systems, the contractor shall ensure completion of annual
Information Assurance (IA) training, monitor expiration of requisite background investigations and
initiate reinvestigations as required.

7.1 Pass Clearances: Clearance to enter Naval Air Station, Jacksonville, to perform Contractor
services shall be coordinated through the HLC Business Manager.

7.2 Navy Marine Corps Intranet (NMCI): Access to the NMCI intranet will be provided to only
those who have a legitimate requirement.

8.0 TRAVEL REIMBURSEMENT

8.1 Contractor Travel: The contractor shall conduct all travel in accordance with FAR 31.205-46.
Per diem for travel on work assigned under this contract will be reimbursed to employees
consistent with company policy, but not to exceed the amount authorized in the Department of
Defense Joint Travel Regulation. The contractor shall notify the COR when travel funds
expended reach 85% of the funded amount.



                                                                                                   9
The Contractor is encouraged to obtain federal discounts to the maximum extent practical. As
applicable the government will issue a letter of identification so that contractor personnel can use
Navy Gateway Inns and Suites (NGIS) or other government lodging in the course of official
travel.

In the event that the allowable per diem rates for an area must be exceeded (i.e., lodging) the
contractor must receive approval from the COR prior to travel. Travel costs will be identified on
the invoice submitted by the contractor to identify course name, date and location. A breakdown
of the travel cost is to be attached with receipts to WAWF invoice.




                                                                                                  10
                                                                            Appendix 1

                                         Course Development Worksheet




                                                                                                                                                                                             eNH Hands-on training
                                                                                                                                                Interactive Exercises




                                                                                                                                                                                                                                                          Development Hours
                                                                                                                                                                                                                     Add eNH Modules
                                                                                                                          Internet Activities




                                                                                                                                                                        Customer Service
                                                                                                                                                Pre & Post exams
                                                                                                     Off-site exercises




                                                                                                                                                                                                                                                                               Refinment Hours
                                                                                                                                                Oral and Written
                                             Guest Speaker




                                                                                                                                                                                                                                       Pilot Delivery
                                                                                                                                                Presentations
                                                                                      Role Playing
                                                                          Video/DVD
                                                             Field Trip




                                                                                                                                                                        Material




                                                                                                                                                                                                                                                                                                 Priority
    Crs #.             Course Title
             Housing Leadership and
1 HS-102     Management Part 1                 X             X             X          X                                      X                  X       X        X                              X                      X                X               320                   160                    2
             Housing Leadership and
2 HS-103     Management Part 2                 X             X             X          X                                      X                  X                X                              X                      X                X               320                   160                    3

3 HS-206     Complex Management                X             X             X                                                 X                          X        X           X                  X                      X                X               192                   96                     1

4 HS-305     Housing Referral Services         X                           X          X                                      X                  X       X        X                              X                      X                X                192                   96                    4
                                                                                                                                                                                           Required Dev Hrs                                             1024                  512

                                                                                                                                                                                           Development Hours                                            1536




                                                                                                                                                                                                                                                                                                            11
                                           Appendix 2

                                     Training Material

1. The Contractor will be required to provide the following training material for the four (4)
courses being developed. Updated master copies of electronic courseware and hard copies will
be provided when refinements are made after the pilot course. All material is to be provided to
the HLC Business Manager.

           a. Instructor Guide will include the following:
              1. Course Map notated by hour
              2. Table of Contents
              3. Lessons
              4. Reference Material and Exercises (tabs to identify)
              5. Cover with HLC logo
              6. Plain back cover
              7. Development Julian date
              8. Binding Material (GBC spiral or flexible binder not to exceed 2 inches)
              9. Applicable supporting course material (i.e. CD’s, DVDs)
              10. Additional text bolded to provide direction on the delivery of material and
              information, exercises, videos, etc.
              11. Course name and course number (HS-000) on spine of binder or other binding
           b. Student Notebook will include the following:
              1. Syllabus
              2. Course Map notated by hour
              3. Table of Contents
              4. Lessons in textbook format
              5. Reference Material and Exercises (tabs to identify)
              6. Cover with HLC logo
              7. Plain back cover
              8. Development Julian date
              9. Binding Material as (GBC spiral or flexible binder not to exceed 2 inches)
              10. Course name and course number (HS-000) on spine of binder or other binding
           c. eNH Lab book will include the following:
              1. Lessons
              2. Cover with HLC logo
              3. Plain back cover
              4. Exercises
              5. Development Julian date
              6. Binding Material (GBC spiral or flexible binder not to exceed 2 inches)
              7. Course name and course number (HS-000) on spine of binder or other binding
           d. Course agenda breakdown (map) in the instructor guide and student notebook for
              each course specifying hourly timetables for each lesson. The agenda shall include
              indoctrinating students on course objectives to be covered.
           e. Reference Material: Contractor will develop courseware to direct student in the
              utilization of eNH as the site for all CNIC Housing desk guides, directives and
              policy letters. Sources for other forms and external guidance utilized in classroom


                                                                                                  12
                                             Appendix 2

                                      Training Material
                work will be identified by a URL address in the student notebook (identified by
                the contractor).
           f.   Training Material Formatting: Pages will be numbered by lesson and consecutive
                page number (i.e. 1-1, 1-2, 1-3).
           g.   Supplemental materials: Materials such as management books, DVDs, videos, etc.
                become the property of the Navy when procured for delivery in the classroom.
                1. No materials will be leased vice owned.
                2. Supplemental materials will be provided to assign one set of copies to each
                course where required. Materials to be bought by contractor as part of
                development.
                3. The same supplemental materials will not be used in numerous course offerings
                although the course topic may be similar.
           h.   Course Material Software: The contractor will verify all software included in the
                courseware will be compatible with NMCI network.
           i.   Courseware CD: An electronic presentation to instruct specific topics in a visual
                medium. All developed material will be on a single CD and provided to the HLC
                Business Manager.
           j.   Classroom Materials: Notepad paper, flip chart paper, marker, dry eraser makers,
                pens and name tents are provided for each course by the contractor. This applies
                to the pilot course.
           k.   Shipping Training Materials: The shipping of required courseware materials for
                the pilot and for the master copies to the HLC is at the expense of the contractor.

2. IT Environment: For contractor information only, the following IT resources will be utilized in
this contract:
            a. Hardware: IBM PC compatible work stations and laptops, laser and ink jet
               printers.
            b. Software: NCMI compatible software including but not limited to Microsoft
               Office (Word, Excel, PowerPoint); Adobe
            c. Operating System: Windows 2000 or higher
            d. Network: NMCI compatible




                                                                                                 13
                                            Appendix 3


                   Housing Leadership and Management – Part 1
                                     HS-102



Intended Audience: This course is intended for all Family and Bachelor Housing personnel who
aspire to attain a mid-level management position.

Course Overview: This course is the first of a two part training program intended to provide
basic functional information to begin the process of building a cadre of professional and qualified
personnel to fill leadership positions. Topics covered include: desk guides; policy (directives);
organizational structures for DOD, Navy, CNIC, FFR and Housing; information sites such as
Navy One Stop and AHRN; and core qualifications - business acumen and operations. Business
etiquette is an essential part of the course. Management skills in the areas of communication,
presentations and briefings are included. A basic understanding of human resources management
and the manpower process is included. Homework is required.

Course Objective: Provide basic information to begin building a professional and qualified
Housing Workforce.

Required Blended Resources: Guest speaker, videos, oral presentation, field trip, internet
activities, interactive exercises, eNH hands-on training, pre/post exams and role playing.

Course Length: 5 Days

COURSE OUTLINE:
I. Course Introduction
      A. Students
      B. HLC Information
      C. Pre-Exam

II. Organizational Levels/Elements (.5 day)
        A. Federal Government
        B. Department of Defense
        C. Department of Navy
        D. Commander Navy Installations Command
        E. Fleet and Family Readiness (N9) (Guest speaker: senior level CNIC manager)
        F. Navy Housing (N93) (Housing video)
            (1) Family Housing overview
            (2) Bachelor Housing overview
            (3) PPV overview (PPV video from SVA)
        G. Regions
        D. Installations
        E. Local Housing Offices
        F. Other DOD services Housing organizations


                                                                                                14
                                           Appendix 3


                     Housing Leadership and Management – Part 1
                                       HS-102
       G. Partners

III. Management Skills (1.5 days)
       A. Communication
              1. Navy and Marine Corps Intranet (NMCI)
              2. Email Etiquette
              3. Common practices in communications
       B. Presentations and Briefings (oral and written presentation)
              1. Briefings
              2. Presentations
              3. PowerPoint tips
       C. Effective Listening (Interactive Exercises)
       D. Effective Writing
              1. Grammar
              2. Vocabulary Skills

IV. Business Etiquette (.5 day) (Role Playing)
       A. Recognizing military ranks
       B. Military protocol
       C. Answering the telephone
       D. email Language
       E. Meeting Attendance
       F Customer Interaction (commercial front desk field trip)

V. Understanding Information Technology (IT) (1.5 day)
     A. Housing unique applications (eNH) [hands-on computer training]
     B. AHRN (Internet activity)
     C. Microsoft Office Applications
     D. CNIC Gateway (Internet Activity)
     E. Navy One Stop (Internet Activity)
     F. Defense Travel System (DTS) (Internet Activity)
     G. SLACADA time and attendance (Internet Activity)
     H. HALTS, eNH, webinars [hands-on computer training]
     I. ICE (Internet Activity)
     J. Total Workforce Management System (TWMS) (Internet Activity)

VI. Manpower Management (0.5 day)
      A. Full time Equivalent (FTE) vs. End Strength Management
      B. Occupational Codes
      C. Manpower Requirements
      D. Outsourcing Studies
      E. Military Manpower



                                                                         15
                                      Appendix 3


                  Housing Leadership and Management – Part 1
                                    HS-102
VII. Human Resource Management (0.5 day)
       A. Website for Jobs Information (internet activities)
       B. Types of government personnel – GS/NSPS/NAF/Contractor
       C. Performance Appraisal Systems
       D. Pay Scales
       E. Special Programs
       F. Self Assessment

VIII. Post Exam

IX.   Wrap-up




                                                                   16
                                            Appendix 3


                   Housing Leadership and Management – Part 2
                                     HS-103



Intended Audience: This course is intended for all Family and Bachelor Housing personnel who
aspire to a senior level management position.

Course Overview: This course is the second of a two part training program intended to provide
basic functional information to begin the process of building a cadre of professional and qualified
personnel to fill leadership positions.

Course Objectives: Provide second level of information to build a professional Housing and
qualified Workforce.

Required Blended Resources: Guest speaker, videos, role playing, field trip, internet
activities, interactive exercises, eNH hands-on training and pre/post exam

Course Length: 5 Days

I. Course Overview
      A. Brief review of HS-102 Level 1
      B. HLC Information Update
      C. Pre-Exam

II. Bachelor Housing Principles (0.33 day)
        A. Permanent Party
        B. Dormitories
        C. Furnishings
        D. Staffing Model
        E. Maintenance
        F. BQRTS Module (eNH) (hands-on training)
        G. Security Issues
        D. Geographic Bachelors
        E. Local Housing Offices
        F. How to get eNH reports (eNH) (hands-on training)

III. Family Housing Principles (0.33 day)
        A. Requirements
        B. Utilization
        C. Referral
        D. Wait Lists
        E. Leases
        F. Relocation
        G. eFHa Module (eNH) (hands-on training)


                                                                                                17
                                             Appendix 3


                    Housing Leadership and Management – Part 2
                                      HS-103

IV. PPV Principles (0.34 day) (field trip to partner site)
      A. Family Housing PPV History
      B. Unaccompanied Personnel Housing PPV History
      C. Picture of PPV today (Pacific Beacon and Homeport Hampton videos)
      D. Partner relationships
      E. Monitoring Matrix (internet activity)
          (1) DONREP vs BAM functions
      F. Customer Expectations

V. Asset Management Principles (1.0 day) (internet activities)
     A. Master Plan
     B. Regional Role
     C. eNH Modules
     D. Facility Management (projects)

VI. Financial Process (0.35 day)
       A. Organization structure for funding process
       B. HQ vs. Regional responsibilities
       C. Common Performance Levels for Funding
       D. Family Housing Navy overview
       E. APF – QO funding for Bachelor Housing
       F. POM Process
       G. Unfunded Requirements (RAM)

VII. Policy and Directives (1.0 day)
       A. Desk Guides
       B. Directives
       C. OPNAV Directives
       D. NAVFAC Directives
       E. Other publications

VIII. Leadership Traits (0.5 day) (role playing)
        A. Mentoring
        B. Mediation
        C. Interpersonal Relationships
        D. Business Acumen and operations
        E. Community Involvement

IX. Ethics (0.15 day) (guest speaker)
       A. Dealing with contractors in the workplace
       B. Service Contract Providers
       C. Senior Personnel


                                                                             18
                                            Appendix 3


                   Housing Leadership and Management – Part 2
                                     HS-103
       D. Training Requirements

X. Managerial Skills (0.5 day) (interactive exercises)
     A. Coaching
     B. Mediation
     C. Time Management
     D. Human Resources – NSPS

XI. Management Controls
    A. CNIC Management Control Program
    B. CNIC Management Control Local Requirements

XI. Wrap-up
    A. Senior Level Management Perspective – Jon Baker, N9; N93 or equivalent [guest
       speaker]
    B. Post-Exam




                                                                                       19
                                            Appendix 4

                                Definitions and Acronyms




Intended Audience: This course is intended for Housing Installation Program Managers (HIPM),
Installation Bachelor Housing (BH) Managers, Multi-Building BH Managers and Single
Building Managers. It also could be attended by Family Housing managers, site managers, and
multiple neighborhood managers of Navy owned or leased housing.

Course Overview: This course provides managers of housing complexes with the skills and tools
to manage people, facilities and operational situations. Being a manager of multiple facilities
requires multi-tasking and excellent communication skills. Topics will include techniques for
measuring building performance; tools for monitoring utilization; inventory management; and
facilities maintenance and service contracts.

Course Objective: Provide the skills and tools to manage people, facilities and operational
situations.

Required Blended Resources: Guest speaker, field trip, eNH hands-on training, pre and
post exam, video/DVD, internet activities, oral and written presentations and customer
service.

Course Length: 3 Days

Course Outline:

I.     Course Introduction
       A. Students Introductions
       B. Administrative Information
       C. PRE-EXAM

II.    Communications (oral and written communications)
        A. Tips for Creating and Delivering Briefs
        B. Creating Newsletters
        C. Techniques for Conducting Meetings
        D. Appearance of Office and Staff
        E. Customer Service
        F. email Etiquette
        G. Resident Issues – Resolution

III.   Knowing where to get information
       A. eNH Reports (eNH hands-on training)
       B. Desk Guides and Directives
       C. Organization Charts Reviews
       D. NAVFAC On-line Project and MILCON Status (internet activities)


                                                                                              20
                                            Appendix 4

                                 Definitions and Acronyms
       E. Financial Status


IV.    Utilization tools
       A. Effectively managing available room spaces – BQRTS management reports
       B. Proper Use of BQRTS to manage building spaces (asset management)
       C. ICE/QPDC (surveys)

V.     Managing Multiple Facilities
       A. Inspections: fire, safety, security, medical
       B. Furnishings Planning
       C. Writing Statements of Work (internet activities)
       D. Special Projects Development (internet activities)
       E. Service Contracts

VI.    Update on Unaccompanied Personnel Housing (SVA video)
       A. PPV - Hampton Roads, Pacific Beacon (videos from 2 projects)
       B. MILCON (internet activities)
       C. New Initiatives

VII.   Field Trip to Local College or Apartment Complex
       A. For profit tips on managing multiple buildings filled with people
       B. Enforcing rules in college housing facilities

IX.    Making a Difference (Guest Speaker) (senior manager with BH experience or
       motivational speaker)
       A. Choosing your Legacy as You Start the Job
       B. Team Building
       C. ―Out of the box‖ thinking

X.     Review and Post-Exam




Intended Audience: This course is intended for all housing personnel who perform work day
tasks involving any activity related to referring various types of customers to Housing.

Course Overview: This course provides Housing personnel with the tools to provide exceptional
referral services to various types of customers. It will describe functions and identify procedures
for operating a uniform Housing Referral Service (HRS) program service-wide. It will address
today’s customer and the marketing and information tools available by the internet. The central




                                                                                                 21
                                             Appendix 4

                                 Definitions and Acronyms
goal of the training is to prepare Housing personnel to provide services that make visiting
Housing ―FIRST CHOICE, RIGHT CHOICE‖ when members report to new locations.


Course Objective:
The objective of the course is to develop awareness in the Housing professionals that there must
be a new way ahead for referral.
       - build a global network of referral offices that link customers to the housing services -
       wherever the current or future duty station.
       - create a fully educated corps of counselors to assist single and married military
       members. World class customer service should be the norm, not the exception.
       - create referral services for today’s customers who think differently and live differently.
       Offer services to customers who may not walk through the door, only open web sites.
       - commit to providing improved facilities and equipment. Offer computer access for
       housing searches.

Required Blended Resource: Guest speaker, video/DVD, role playing, internet activities,
interactive exercises, oral and written presentations, eNH hands on training and pre/post exams.

Course Length: 3 Days

I. Introduction
   (a) Administrative information
   (b) Facilities information
   (c) Housing video (CD)
    (d) PRE-EXAM

II. Functions of a Referral Service
    (a) CONUS – Family and Bachelor
    (b) OCONUS – Family and Bachelor

III. Standard Operating Procedure
      (a) Counseling Areas/Physical Set-up
      (b) Housing Referral Services (eNH modules)
          1. Applications and Counseling (eNH tracking customers)
             a. Counseling Checklist
             b. On-line Housing Application (DD1747)
             c. Rental or sale Listings (internet activities)
             d. Off-base Applications (DD1746)
             e. Local Community Information
                1. Community Inspections
                2. Local laws are different from site to site
                3. Tips for getting to know the local areas
             f. Lease Information


                                                                                                  22
                                              Appendix 4

                                  Definitions and Acronyms
                 1. Landlord/Tenant Act
                 2. Military Clause
              g. Financial Counseling (role playing)
              h. Intrastation Moves
            2. Wait list management
            3. Exceptions – how to decide when to grant
      (c) Privatized Housing Referral
           1. Family Housing PPV
           2. Bachelor Housing PPV
       (d) Rental Partnership Program
       (e) Real Estate Principles (interactive exercises)
           1. Rentals
           2. Home Buying
           3. Property Management
           4. Selling a Home

IV. Automated HRS Tools – Service Anywhere (Internet activities)
    (a) Navy Housing OneStop
    (b) Automated Housing Referral Network (AHRN)
    (c) eNH – Referral under eFHa
    (d) Internet searches
    (e) Website Coordination

V. Advertising and Marketing Housing Services (group project/presentation of marketing plan)
    1. Marketing – First Choice, Right Choice concept
    2. Methods for gaining visibility of services
    3. Communication Skills – Verbal and Written
    4. Relocation Assistance/Welcome Aboard packets
       (a) type of information provided

VI. Customer Service -- #1 Service Provider
     ―Customer focused organization‖ (guest speaker)
     1. How to deal with unreal customer expectations

VII. Data Collection and Reporting
     1. Monitoring Matrix

VIII. Fair Housing (Guest speaker from private sector)
      1. Discrimination complaints

IX.    Education programs support
       1. Decision-making support
       2. Homebuying and selling support



                                                                                           23
                                             Appendix 4

                                   Definitions and Acronyms
X.     Surveys
       a. resident satisfaction surveys
       b. check-in electronic survey
       c. ICE survey


XI.    OCONUS Unique Functions
       1. Showing service
       2. Negotiating agreement with landlords
       3. Dispute mediation
       4. Utilities liaison
       5. Rental listings
       6. Restricted/unrestricted listing
       7. Rental partnership program (RPP)

XII.     POST EXAM

Note:
The above shows that the Navy wants this course to be a re-energizing experience for the
experienced Housing professional. This is a course that is required for everyone in Housing that
touches the customer in any part of the referral process.

Utilization of guest speakers to get expert information to the attendees is essential for success.




                                                                                                     24
                                             Appendix 4

                                 Definitions and Acronyms
DEFINITIONS:

Bachelor Housing - Government quarters provided to single service members.
BQRTS - Bachelor Quarters Resident Tracking System, a component of electronic Navy Housing
(eNH).
Blended Training - Today’s workforce, being more technology and entertainment savvy, requires
instructionally sound training based on learning principles that is more than PowerPoint briefings
and presentations. Blended learning is the process of incorporating many different learning styles
that can be accomplished through the use of 'blended' virtual and physical resources. Learning
styles refer to the many ways in which people learn. Through blended learning this can be
accomplished by creating a variety of learning assignments and activities with the use of
technology and instructor and peer interaction.
Blended Training Resources - Provides a mixture of related activities: utilization of various
electronic media, guest speakers, field trips, DVD/Video, role playing, off-site exercises, internet
activities, interactive exercises, project development, student oral and written presentations, web-
based application hands-on training, pre and post exams and other forms of training that enhance
learning such as current best selling management books.
Change Request - Navy’s identification of changes and alterations to be made to existing
courseware.
CNIC - Commander, Navy Installations Command, 716 Sicard Street, S.E. Suite 1000
Washington Navy Yard, D.C. 20374-5140 is the Program Manager for Navy housing. CNIC is
the manager and resource owner for shore installations worldwide.
CNIC Regions - Geographic areas across the world where Navy installations are located. Regions
fall under CNIC, are headed by Flag Officers and have management and resource responsibility
for specific installations based on locations.
Contracting Officer’s Representative (COR) - The officer(s) designated by the Contracting
Officer to administer the contract. The COR is responsible for overseeing the Navy’s interests in
the administration of instruction for courses, curriculum maintenance and curriculum
development.
CONUS - For the purpose of identifying training locations this term applies to all locations in the
continental United States that share at least one border with another state.
Course Agenda Breakdown (Map) - Hourly timetable of each lesson by day of training.
Course Material - Materials include: instructor guide, student notebook, CD’s, handouts, charts,
diagrams, models, graphs, eNH lab books as applicable, visual aids, videos, pre and post exams,
student exercises and any other classroom materials necessary to present the courses.
Course Schedule - The HLC in conjunction with the Training Advisory Group (TAG) determines
the training schedule and makes schedule changes as necessary.
Desk Guide - A Housing Program communication in which procedures and policy are combined
to assist in everyday housing operations at the regions and installations.
Directive - A military communication in which a policy is established, a specific action is
ordered or a plan is put into effect.
eFHa - electronic Family Housing, a component of electronic Navy Housing (eNH).
Electronic Navy Housing (eNH) - Navy Housing enterprise information management tool that is
web based.


                                                                                                 25
                                            Appendix 4

                                Definitions and Acronyms
Electronic Navy Housing (eNH) Lab Book - Training lessons providing information on eNH
modules and hands on exercises. eNH scenarios are used for training exercises.
Electronic Navy Housing (eNH) Modules – Navy Housing utilizes eNH as its enterprise
information management system. For each Housing function there are segments within eNH
called modules that pertain to collecting data from the individual Housing locations. The eNH
modules tie to the topics of the courses and are to be incorporated into the training material. The
objective of teaching eNH modules is for the students to learn the complete process or data
sources as they learn any aspect of Housing. Today’s Bachelor Housing front desk attendant
must know how to utilize the Bachelor Quarters Resident Tracking System (BQRTS) as a routine
part of the learning of the fundamentals of Bachelor Housing. Today’s workforce uses eNH for
their daily work. You cannot teach basic course material without putting eNH ―front and center.‖
Electronic Navy Housing (eNH) Scenario – A scenario for eNH is a structured database
incidence that is scripted to be used for a training exercise. The scenarios are used to supplement
the eNH classroom instruction.
Family Housing - Government quarters/ privatized housing provided to service members with
families.
Fleet and Family Readiness (FFR) - FFR programs provide support to military personnel and
their families. FFR includes Fleet and Family Support Programs (FFSP); Morale Welfare and
Recreation (MWR); Food Services; Child and Youth; Lodging and Housing. The Housing
Program Manager reports to the FFR Director.
Guest Speaker - A professional with expertise and recognition of achievement in a specific
subject area. For example, the financial branch head and two funding analysts in Housing would
be government guest speakers for the financial course. A subject matter from the privatization
partner would be an example of a private sector speaker.
Hands-on Computer Training - "eNH literacy" designed to provide students with information
about the eNH applications so they can better use the functional modules in everyday Housing
management.
Housing Learning Center (HLC) - HLC consists of classrooms and administrative offices located
at Buildings 929 and 929A, Naval Air Station, Jacksonville, FL 32212
Installations - The locations at which the Navy operates family and bachelor housing programs.
Installation housing programs are under the management and resourcing of the Regional Housing
Program Manager.
Instructor - An educated experienced educator who delivers course material. Excluded are
current government employees.
Instructor Guide - Courseware utilized by instructors that contains student material plus
instructor notes on additional discussions, information, exercises, etc.
Interactive Exercises - Instructor provided classroom assignments to individuals or groups to
compete actions such as effective listening or positive vocal communications.
Internet activities – The use of the internet by the instructor to teach students how to find
information, examples and tools available to them. The contractor will obtain password access
to Naval Facilities Engineering Command (NAVFAC) information systems and other systems
such as those of Fleet and Family Support Program to teach students how, where and when to
access available data as it pertains to such topics as project development, military construction
projects, and relocation programs. The contractor will also access YARDI and other real estate


                                                                                                26
                                             Appendix 4

                                 Definitions and Acronyms
web sites showing students how to obtain tools to assist in work functions. The variable is
internet access is a ―nice to have‖ at the HLC but this access will not be available at off-site
locations. It is not intended to be a hands-on activity. Internet activities are actions performed by
instructors to enhance the course material and demonstrate available information sites to
students.
Navy Gateways Inns and Suites (NGIS) - Lodging available to Government travelers.
Navy Owned Courses - Courses are owned by the Navy and turned over to the Navy at the end of
the contract. All courseware supplemental material such as visits are part of Navy owned
courses.
OCONUS - For the purpose of identifying training locations this term applies to all locations
outside the contiguous United States. These locations are primarily: Hawaii, Guantanamo,
Europe, Guam, Japan and Korea. (Hawaii is NOT considered OCONUS for PPV courses.)
Pilot – The first offering of a course that has been developed. Refinement actions for courseware
will be taken at conclusion of pilot. Delivery of the pilot with all courseware, refinement of the
material and re-doing of all training materials are components of development.
 Quality Assurance – The Government’s use of metrics to monitor the contractor’s performance.
Metrics are obtained by surveys and critiques.
Quality Control - A method used by the Contractor to control quality of goods and services
provided to the Navy Housing program.
References: List of all references with URL addresses is to be identified by contractor and
included in courseware for each class. This includes directives, desk guides and other policy
documents.
Students - Civilian and military employees of the Department of the Navy, other DoD services
and the Coast Guard with similar housing responsibilities, or contractor personnel who work
directly or indirectly for housing (i.e. PPV partners).
Student Notebook - Courseware provided to students during classroom presentation specific
contents are identified in Appendix 2.
Table of Contents - List of everything included in the material in the order it is to be presented.
Training Advisory Group (TAG) - Comprised of regional representatives who identify course
curriculum, schedules and student approvals.
Training (Off-site) - Any location other than the HLC classroom at Naval Air Station
Jacksonville, FL is defined as off-site.




                                                                                                  27
                                       Appendix 4

                            Definitions and Acronyms
ACRONYMS

BH         Bachelor Housing
BQTRS      Bachelor Quarters Resident Tracking System
COR        Contracting Officer’s Representative
CNIC       Commander, Navy Installations Command
DD         Defense Department (Form Number)
DOD        Department of Defense
DSN        Defense Switched Network
eFHa       Electronic Family Housing
eNH        electronic Navy Housing Enterprise Management Tool
FFP        Firm Fixed Price
FFR        Fleet and Family Readiness Programs
FH         Family Housing
HALTS      Housing and Leadership Training System
HLC        Housing Learning Center
FOIA       Freedom of Information Act
JFTR       Joint Federal Travel Regulations
NAVFAC     Naval Facilities Engineering Command
NGIS       Navy Gateway Inns and Suites (formerly Visitors Quarters or VQ)
NMCI       Navy Marine Corps Intranet
OPM        Office of Personnel Management
OPNAV      Chief of Naval Operations
OSHA       Occupational Safety and Health Act
PPV        Public Private Venture (Privatization)
SECNAV     Secretary of the Navy
UHP        Unaccompanied Housing Project (Privatization)
U.S.C.     United States Code
WAWF       Wide Area Work Flow




                                                                             28
                                            Appendix 5

                                 Development Critique
                              Rate response from 1 to 5 as Follows:

       1                 2                    3              4              5
Strongly Disagree     Disagree         Agree Somewhat       Agree      Strongly Agree

1. Current desk guide material was included in courseware presented.

        1                 2                  3                4             5

2. References were identified and sources (URL address, etc) provided in printed material.

        1                 2                  3                4             5

3. Lab book and/or eNH hands-on lesson was provided in student material.

        1                 2                  3                4             5

4. Lesson followed table of contents and course map.

        1                 2                  3                4             5

5. Course material was well organized and grouped in appropriate order in the lessons.

        1                 2                  3                4             5

6. The student notebook was complete with no empty, duplicate or missing pages.

        1                 2                  3                4             5

7. Content change request was incorporated into lessons (For development applies after initial
offering).

        1                 2                  3                4             5

8. Course material was in agreement with course name/ functional area.

        1                 2                  3                4             5

9. Course length is appropriate for amount of material covered.

        1                 2                  3                4             5

10. Course is ready to be presented.



                                                                                                 29
                                            Appendix 5

                                  Development Critique
        1                 2                  3                4             5



11. Check the following items that were included in the material:

     Video/DVD                                           Pre Exam
     Guest Speaker                                       Post Exam
     Interactive Exercises                               Off-site Exercises
     Internet Activities                                 Role Playing
     Field Trip                                          Oral and Written Presentation
     Hands on eNH                                        Additional Material
     Current References/ Policy
     SME Consultation


12. Check the following items that were included in the instructor guide:

     Course Map notated by hour with training resources specified
     Table of Contents
     Lessons
     Reference Material and Exercises identified by tab
     Cover with HLC logo
     Plain back cover
     Development Julian date
     Binding Material spine with course name and number
     Applicable supporting course material i.e. CD’s, DVDs


13. Check the following items that were included in the student notebook:

     Course Map notated by hour
     Table of Contents
     Lessons
     Reference Material and Exercises identified by tab
     Cover with HLC logo
     Plain back cover
     Development Julian date
     Binding Material spine with course name and number




                                                                                         30
                                               Appendix 5

                                     Development Critique
     14. Check the following items that were provided in the eNH lab book:

           Lessons
           Cover with HLC logo
           Plain back cover
           Exercises
           Development Julian date
           Binding Material spine with course name and number


Comments:
Lesson #




Lesson #




Lesson #




Lesson #




Lesson #




Completed by: __________________________________                Date: ________________________




                                                                                             31
                                                                                 N68836-09-R-0080

                                                                                     Page 32 of 57

    Course Name ___________________________________________
    Evaluator _____________________            Date _______________

    Does the course comply with the
    following?                                   Pre Exam
                                                 Post Exam
        Video/DVD                                Off-site Exercises
        Guest Speaker                            Role Playing
        Interactive Exercises                    Oral and Written Presentation
        Internet Activities                      Additional Material
        Field Trip                               SME Consultation
        Hands on eNH                             Current References/ Policy
        Course Map                               Other
        Comply with change request
        Other


              Courseware Administration
                     Date Development Request Provided to Contractor
                     Required Date of Pilot Presentation after development
                     Actual Date of Pilot Course Delivery after development
                     Date Change Request Forwarded after Pilot
                 Date Electronic Copy Provided after Refinement
                 Date Print Layout Configuration after Refinement
                 Date Instructor Guide Hard Copy after Refinement
                 Date Student Notebook Hard Copy after Refinement
                 Date Student eNH Lab Book after Refinement

Comments:
                                                                                                  N68836-09-R-0080

                                                                                                        Page 33 of 57




QUESTIONS AND ANSWERS
Questions and answers from solicitation # N68836-09-R-044

Question 1: Paragraph 3.0 states that hands on training for Electronic Navy Housing (eNH) is integral to the
courseware. When will access to eNH be provided for both training and research?
Answer: Access requires proper authentication credentials that will not be available until after contract award and
submission of individual information.

Question 2: Paragraph 3.9 directs the contractor to incorporate costs for the pilot course into the development
hourly rate. Will the government provide a classroom and required audio / visual equipment for the pilot courses?
Answer: Yes, the pilots will be presented at the Housing Learning Center at Naval Air Station Jacksonville, FL
where there is an audio-visual system.

Question 3: Paragraph 3.12 states that the Navy will advise the contractor of the dates for the four pilot courses.
Will there be discussions between the Navy and the contractor concerning the expected timeline for delivery of the
four courses prior to the deadlines being set? Do you envision that these courses will be developed in a staggered
manner, or concurrently?
Answer: Tentative dates for the pilot courses have been established based on the anticipated contract award date
and the estimated hours of development. If the award delays or there is a substantial deviation in number of hours
of development, then new dates will be established. The delivery dates are staggered. Development concurrently is
dependent on the contractor’s methodology for courseware completion. Currently the pilot presentation schedule is
as follows:
HS-102 – 2-6 Nov 09
HS-103 – 11-15 Jan 10
HS-206 – 1-3 Dec 09
HS-305 – 17-19 Nov 09

Question 4: Paragraph 5.2 requires the contractor to provide educational instruction specialists’ resumes to the
COR within 15 days of contract award. Will the government provide a resume format? If not, are there any
restrictions on length or format?
Answer: The government will not provide a resume format. The length of the resume should not exceed 2 pages.

Question 5: Paragraph 6.4 requires the contractor to provide employee training. Does the government have any
specific training requirements they want accomplished. If not, will training requirements be discussed with the
contractor after review of resumes?
Answer: The training is primarily in the use of computer software and audio visual equipment so courses can be
presented by instructors without assistance from the HLC staff.

Question 6: Appendixes 3 and 4 require a Guest Speaker for courses HS-102, HS-103, HS-206 and 305 as part of
the required blended resources. For the pilot course, will the guest speaker require approval and, if so, what
information is required by the Navy for the guest speaker?
Answer: Guest speakers, instructors and any other personnel who come to the HLC for the pilots will require visit
authorizations processed through the COR. This may be worked with the COR after contract award. Guest speaker
resumes are to be presented to the COR and Curriculum Advisor to verify appropriateness. This should be done no
later than 15 days prior to the first day of the pilot. See addition of 5.3 in the statement of work concerning Guest
Speakers.

Question 7: Appendix 4 requires a field trip for course2 HS-102 and 103. Will the Navy provide transportation for
the pilot course field trip? What information is required by the Navy for the proposed field trip?
                                                                                                    N68836-09-R-0080

                                                                                                          Page 34 of 57

Answer: The travelers from sites worldwide are authorized rental cars during the travel. Our past and current
practice is to rely on the use of these vehicles to provide transportation for field trips. Field trips are to be
identified to the COR and coordinated with the Curriculum Advisor no later than 15 days prior to the planned
event.

Question 8: Appendix 4, page 20, is labeled, ―Definitions and Acronyms.‖ It appears that this should be labeled as
course HS-206. Also, Appendix 4, page 22, is labeled, ―Definitions and Acronyms.‖ It appears that this should be
labeled as course HS-305. Please clarify?
Answer: Correct the headers on pages 20 & 21 to read “HS-206” and the headers on pages 22, 23 and 24 to read
“HS-305”.

Question 9: Pages 33 and 34 of 52 list three CLINS. Since there are four courses, should there be a fourth CLIN?
If not, what courses are combined into one CLIN?
Answer: The CLINS are to be priced as:
                  Development hours + pilot                                                       Refinement
                  hours (work required after pilot)
                  Travel
The courses are not priced separately.

Question 10: Pages 33 and 34 of 52 list CLIN Quantities as 1,024 for CLIN 0001, 512 for CLIN 0002, and 30,000
for CLIN 0003. The table in Appendix 1 lists 1,024 for development hours and 512 as refinement hours (totals for
all four courses). Are these figures applicable to the CLINs, and if so, what is the source of the 30,000 figure for
CLIN 3?
Answer: Yes, the hours are applicable to CLINs 0001 and 0002. CLIN 0003 is the amount of the travel (NTE
$30,000) authorized for developers and pilot presenters.

Question 11: What is the duration of this contract?
Answer: The duration of the contract is established with the hours to develop and refine added to the award date.
The refinements to all four courses are to be completed no later than 15 Feb 2010.

Question 12: Will the Navy allow the system to be hosted by and outside company that has past history with federal
agencies and a proven track record which could reduce the development time and utilize technology?
Answer: No, the Navy information system requirements will not allow our students working on an intranet to go
outside this secure environment for this training. All Housing training is under the “umbrella” of the Electronic
Navy Housing (eNH) enterprise.

Question 13: How much time is expected to complete the pilot?
Answer: The length of the pilots is equal to the course length specified. A pilot course is presented as it will be for
regularly scheduled courses. The pilots are scheduled for delivery at the end of each development period, not to
exceed 1,024 hours. Refer to question and answer #3 for dates requiring presentation to pilots.

Question 14: How many users are expected to use the online training at a given time?
Answer: The HLC computer classroom currently has 16 seats. We are working on increasing the number to 20, but
this is not guaranteed.

Question 15: The RFP indicates 1,536 hours development time. The four trainings total 16 days. Are these
consecutive days? Or, once a week, twice a week, etc.
Answer: The pilots will be given on different weeks with each pilot given in its entirety.
For instance, both HS-102 and HS-103 will be 5 days each; HS-206 and HS-305 will be 3 days each. They will not
be given one after the other as our students have travel and work constraints. The course presentation dates will be
confirmed after contract award.

Question 16: What is the total number of training session will we provided?
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Answer: 1 pilot training session for each of the 4 courses being developed – total of 4

Question 17: How many students would we expect in each class?
Answer: Estimated attendance is 10-12.
Question 18: What are the times of the day the classes are delivered, and will they be conducted on a Saturday or
Sunday?
Answer: HLC training days are presented on weekdays from 0800 to 1630 (8:00am to 4:30pm) to include a lunch
period. No weekend classes will be conducted under this contract.

Question 19: Is there a specific department that would provide us with the official logo? Is special permission
required to gain access to it?
Answer: The COR will provide the HLC logo after contract award. There is no special permission required beyond
the COR.

Question 20: The RFP indicates that one of the guest speakers needs to address ethics. Is there an ethics authority
already on base that we should use or are we expected to provide our own guest speaker? Who pays the speaker’s
fee?
Answer: The contractor is to provide the guest speaker on ethics. The speaker’s fee should be included in the
computation of cost for the development hours.

Question 21: How soon would the contractor have access to the eNH? (Electronic Navy Housing system?) Would
this be before or after the award?
Answer: Access to eNH requires authentication and a sponsor – in other words, there is no access until after the
award and the paperwork is completed for authentication.

Question 22: What type of travel would be involved? Is there any out of Jacksonville area?
Answer: Travel is for the purpose of research in developing the course, refining the courseware and presenting the
pilot. Travel outside the area is probable if direct contact is required with Headquarters personnel in Washington,
DC or Housing personnel at other offices throughout the world. There is a limited amount of travel ($30,000) so
the contractor will be working within a set limitation. All travel will be approved in advance by the COR and paid in
accordance with the JTR.

Question 23: What existing training materials may the contractor review prior to the bid?
Answer: None of the training material is available prior to the bid.

Question 24: What is the expected date for the awarding of the contract?
Answer: Refer to FAR clause 52.212-1(b) (13).

Question 25: Is there a pre-proposal conference?
Answer: No.

Question 26: Would the HLC like web-based training included as part of this ―blended curriculum‖ approach, or
just instructor-led training (ILT) and the other mix of activities included in Appendix 1?
Answer: Web based training on our in-house applications is a required piece of the training curriculum. The
training event is comprised of instructor-led training, a mix of the activities shown on Appendix 1 and hands-on
computer training as identified on Appendix 1.

Question 27: Para 2.0 SCOPE OF WORK states, ―The contractor will provide education and training services to
HLC, Naval Air Station, Jacksonville, FL. These services will provide course development of the following four (4)
Navy owned courses‖.

a.    The document basically addresses courseware development, but at times it states training services. Are
instructional services required past the pilot course?
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Answer: No.

b.   Is the contractor required to train instructor and key personnel on the implementation of the instructional
programs?
Answer: Yes. Instructors from the Training Services contract will be present at the pilot to begin the learning
process.

c.  Will the pilot course be held at different locations?
Answer: No, only at the HLC.

Question 28: Reference FAR clause 52.212-2: Must we have a local office within 50 miles of the HLC?
Answer: The 50-mile requirement is waived.

Question 29: Reference SOW 3.7/3.8: Do videos referenced already exist or do they have to be created? If they
exist already in what format are they and what is their length?
Answer: The only videos of professional quality that are readily available are Housing Program, Privatization
Overview and promotional CD for Pacific Beacon in San Diego. Any other videos need to be procured or created
as a part of the development costs.

Question 30: Reference SOW 3.4: Whose responsibility is it to procure Guest Speakers?
Answer: It should not be assumed that guest speakers are government personnel. Speakers from the private sector
and particularly from the privatization partners are preferred speakers to provide a business or public perspective.
Government speakers are not confirmed and oftentimes cancel with little to no advance warning. Any government
speakers will require coordination through the COR.

Question 31: Reference SOW 3.4: Whose responsibility is it to coordinate field trips?
Answer: It is the responsibility of the contractor to coordinate field trips. If initial points of contact for government
visits are unknown, the assistance of the COR may be requested. Field trips are planned and executed by the
contractor.

Question 32: Can we protect the use of content we own being used in the courses we development, e.g.,
presentation skills and time management? So that the Navy would have unlimited access to use the content, but we
retain the rights to such content.
Answer: No. The contract requires that all developed courseware become property of the Navy at the conclusion of
the development process. The Government shall have unrestricted rights. Refer to FAR 52.227-14 and DFAR
252.227-7015.

Question 33: Reference SOW 3.4: ―Each blended training resource will be provided by the contractor.‖ In the case
of guest speakers, where a government speaker is determined to be the appropriate choice, can we assume that there
will be no cost to the contractor and that the government will arrange their attendance and advise them on the
appropriate subject and time allocation?
Answer: No, you cannot assume that the government will take responsibility for the delivery of the course. If there
is a government speaker, the COR will be the point of contact to discuss the requirement. If a government speaker
is used, there is no cost to the contractor. A private speaker is to be arranged unless there are extreme situations
where only a government speaker is appropriate. Any government speakers will require coordination through the
COR.

Question 34: In the case of field trips may we assume students will always use their own POV or rental vehicles or
are we to budget for bus transportation?
Answer: Yes.

Question 35: Reference SOW 3.6: In development of required software, may the contractor deal directly with the
CNIC, Program Manager for eNH?
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Answer: No, all requests for assistance must be coordinated with the COR.

Question 36: Reference SOW 3.8: Course outlines for HS102 and HS103 are extremely detailed and prescriptive.
May the contractor apply some expertise as adult educators and deviate from the outlines and timeframes where
believed appropriate?
Answer: No. The outlines for HS-102 and HS-103 are specific as to the subject matter to be covered. The times
identified on the outline may vary as long as the appropriate weight is given the subject. If the request is for a half
day session out of 5 days then this is considered a weighted topic and cannot be reduced to 30 minutes lessening its
impact. All Topics must be included in the training. For ease of transitioning between topics, the flow of the
material may be adjusted.

Question 37: Reference SOW 3.9: ―All costs for the pilot offering will be incorporated into the development
hourly rate.‖ Is the SME/Developer and instructor travel chargeable to the government-provided travel CLIN and
not be included in the hourly rate?
Answer: Yes. Refer to question and answer #24.

Question 38: Reference SOW 4.1: refers to Appendixes 5 & 6, but when we print our copy it all shows only
Appendix 5. Please confirm that Appendix 6 starts on page 32 with course Name, evaluator, and date.
Answer: Appendix 6 is titled: Development Tracking Sheet and is separate from Appendix 5, a development
critique and is on page 32.

Question 39: Reference SOW 5.2 states that copies of resumes of educational instruction specialists will be
provided to the contractor within 15 days of contract award. Reference 52.212-2, under Technical Capability
Evaluation, states that submission of resumes for evaluation purposes is required. Please clarify when resumes are
due.
Answer: Resumes are due with the RFP so they can be used for the technical capability evaluation.
Another copy is due to the COR after the contract award.

Question 40: Reference SOW 6.1 prohibits the contractor use of government employees. Can the contractor use an
active duty Navy member who goes on terminal leave on 17 July 2009 with an effective retirement date of 30 August
2009?
Answer: No, we are not going to accept any person – military or civilian – who is on active duty. This requires
extra screening and is not deemed appropriate for this short-term development contract.

Question 41: Reference SOW 6.4 discusses employee training at contractor expense, which will include access to
some existing government systems, both for development and for delivery. Can we assume the government will
provide access to all required sites, such as NAVFAC On-Line?
Answer: No. HLC cannot unilaterally provide access to government sites and applications. With today’s security
based systems access is obtained through authentication of the user’s credentials. The COR will assist if a sponsor
is required in regard to identification of a contractor.

Question 42: Page 13, paragraph 1 (g) states that all supplemental materials will be purchased and not leased and
will become the property of the Navy when procured for the classroom. Most quality videos and many supplemental
materials now have license agreements and other restrictions on their use and transference of ownership, so that once
procured the Navy could be precluded from subsequently using them. If desired materials fall in this category, it is
possible that some could be procured by the Navy?
Answer: No. We have no established process to procure additional training materials. All materials must be
procured by the contractor and included in the development hour cost.

Question 43: Reference 52.212-2: Do we understand correctly that the contract will be awarded to the low bidder
whose proposal is technically acceptable, even though on page 40, next to last paragraph states that Technical,
Management Plan, small business utilization, and past performance when combined are equal to price?
Answer: The award will be Lowest Price Technically Acceptable. FAR 15.304, the contracting Officer is required to
state the significance of all evaluation factors relevant to cost or price.
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    Question 44: On the SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS (Standard form 1449)
    cover page of the RFP under #10 the "unrestricted" box is checked off. At the bottom of this box, it lists the size
    standard of $7M under NAICS 611420. Could you clarify the meaning of "unrestricted?" If a small business has a
    standard size that is over $7M, does this mean that they can prime this opportunity and still be eligible for award?
    Answer: Per FAR part 19, the NAICS code size standard is required on all solicitations, and since this is an
    “unrestricted” solicitation, both Small Businesses and Large Businesses can submit an offer.

    Question 45: Does the Government have an estimated period of performance for this requirement?
    Answer: The period of performance begins with the award of the contract. The number of development hours is
    identified as are the number of refinement hours after the pilot. The completion of the refinements is the completion
    of the period of performance. Also refer to other sections of the RFP defining various deadlines and requirements.

    Question 46: Is a large part of this project software development for training software?
    Answer: There is a portion of this contract that is creating training material for the presentation of training on a
    Navy owned software application. There is no software development – only use of something that already exists.

    Question 47: I can develop the curriculum derived from materials provided by the DOD and Navy, but the
    eLearning requirement is a bit confusing. Can you clarify or direct me to the provision that could clarify?
    Answer: The training strategy for the Housing students is to provide computer hands-on training of the application
    the Navy uses for managing Housing throughout the world. The four courses to be developed specify modules or an
    overview of this application (eNH). The software training database is provided by the project manager for eNH.
    However, the courseware and training scenarios/exercises utilized during the presentation have to be developed and
    are included in this solicitation.




ITEM NO    SUPPLIES/SERVICES            QUANTITY            UNIT             UNIT PRICE                                    AMOUNT
0001                                      1,024           Dollars per
                                                            Hours
           DEVELOPMENT HOURS
           FFP
           PER SOW
           FOB: Destination
           PURCHASE REQUEST NUMBER: NEWHOUSINGTRAINING




                                                                            NET AMT
                                                                                N68836-09-R-0080

                                                                                    Page 39 of 57

ITEM NO    SUPPLIES/SERVICES      QUANTITY        UNIT             UNIT PRICE                AMOUNT
0002                                 512        Dollars per
                                                  Hours
           REFINMENT HOURS
           FFP
           PER SOW
           FOB: Destination
           PURCHASE REQUEST NUMBER: NEWHOUSINGTRAINING




                                                                  NET AMT




ITEM NO    SUPPLIES/SERVICES      QUANTITY        UNIT             UNIT PRICE                AMOUNT
0003                                30,000       Dollars,
                                                  U.S.
           TRAVEL IN ACCORDANCE WITH JTR
           FFP
           PER SOW
           FOB: Destination
           PURCHASE REQUEST NUMBER: NEWHOUSINGTRAINING




                                                                  NET AMT




    INSPECTION AND ACCEPTANCE TERMS

    Supplies/services will be inspected/accepted at:

    CLIN    INSPECT AT                     INSPECT BY         ACCEPT AT             ACCEPT BY
    0001    Destination                    Government         Destination           Government
    0002    Destination                    Government         Destination           Government
    0003    N/A                            N/A                N/A                   Government
                                                                                                     N68836-09-R-0080

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DELIVERY INFORMATION

CLIN       DELIVERY DATE               QUANTITY             SHIP TO ADDRESS                                    UIC

0001       N/A                         N/A                  N/A                                                N/A

0002       N/A                         N/A                  N/A                                                N/A

0003       N/A                         N/A                  N/A                                                N/A




CLAUSES INCORPORATED BY REFERENCE


52.204-4              Printed or Copied Double-Sided on Recycled Paper            AUG 2000
52.204-9              Personal Identity Verification of Contractor Personnel      SEP 2007
52.212-1              Instructions to Offerors--Commercial Items                  JUN 2008
52.212-3              Offeror Representations and Certification--Commercial Items JUL 2009
52.212-4              Contract Terms and Conditions--Commercial Items             MAR 2009
52.227-14             Rights in Data--General                                     DEC 2007
52.232-18             Availability Of Funds                                       APR 1984
52.237-3              Continuity Of Services                                      JAN 1991
52.252-2              Clauses Incorporated By Reference                           FEB 1998
252.204-7003          Control Of Government Personnel Work Product                APR 1992
252.209-7004          Subcontracting With Firms That Are Owned or Controlled By DEC 2006
                      The Government of a Terrorist Country
252.232-7010          Levies on Contract Payments                                 DEC 2006


CLAUSES INCORPORATED BY FULL TEXT


52.212-2    EVALUATION--COMMERCIAL ITEMS (JAN 1999)

Award of the contract resulting from this solicitation will be made to the responsible offeror whose proposal is
technically acceptable, in full compliance to all other requirements set forth in the solicitation, and the lowest cost or
price. The Government reserves the right to judge which proposals show the required capability. The Government
also reserves the right to eliminate from further consideration those proposals which are considered unacceptable and
not capable of being made acceptable without major rewrite or revision.

The following factors shall be used to evaluate offers:

Factor 1: Technical Capability

Factor 2: Management Plan

Factor 3: Past Performance

Factor 4: Small Business Utilization

Factor 5: Price
                                                                                                    N68836-09-R-0080

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Technical Capability

Within the Technical Capability factor there are three equal sub-factors on which the offeror’s proposal will be
evaluated on how well their technical approach demonstrates the offeror’s comprehension of the requirement as
defined in the Statement of Work.

   Demonstration that the course content is instructional learning courseware presented in training materials that
    identify blended training activities and incorporate web-based application training.

   Demonstration that the offeror possesses or can obtain personnel with knowledge and experience necessary to
    successfully develop courseware as identified in the Statement of Work. Submission of resumes for proposed
    personnel in development is required.

   Submission of contingency plan for performance of the contract in the case of illness, vacation or other
    personnel-related emergencies.

Management Plan

The offeror’s management plan will be evaluated for clarity regarding the lines of responsibility, authority and
communication through which the tasks will be accomplished and managed and staffing plan to ensure successful
completion of the tasks in the Statement of Work. No current government employees are to be identified in the
staffing plan. The plan will also be evaluated for conformance to requirement for a local office within fifty (50)
miles of the HLC.

Past Performance

Past performance information considered by the Government for the offeror's performance as a prime Contractor
and/or subcontractor and the performance of its key management personnel may include the following areas: Quality
of products or services, Cost Control, Timeliness, Business Relationships, Customer Satisfaction and Key Personnel.

In their proposals offerors shall include reference information as indicated in the Contractor Performance Data Sheet.
Offerors shall provide information on 3 previous Government contracts whose effort was relevant to the effort
required by this solicitation; the contracts provided shall have been performed within the last 3 years. The
Government may evaluate an offeror's past performance on less than the maximum possible number of references. If
the offeror has not had 3 Government contracts within the last 3 years, information on relevant subcontracts and/or
commercial contracts may be submitted instead (the information must be clear whether the work by the offeror was
done as a prime contractor or a subcontractor). Offerors who describe similar contracts and subcontracts shall
provide a detailed explanation demonstrating the similarity of the contracts to the requirements of the RFP. For each
of the three contracts provided as a reference, the offeror shall provide all of the information specified.

In addition to the information requested above, offerors shall send a "Past Performance Evaluation Survey‖ to each
reference it lists on their past performance data sheet. This survey will be filled out by the offeror’s references and
submitted directly to the Contracting Officer. The Government may consider questionnaires received after the due
date of the solicitation. The Government reserves the right to contact references for verification or additional
information.

The Government may verify past performance information. The Government may contact some or all of the
references provided, as appropriate, and may collect information through questionnaires, telephone interviews and
existing data sources to include but not limited to Contractor Performance Assessment Reporting System (CPARS)
and DOD Past Performance Automated Information System (DODP AIS). The Government reserves the right to
obtain information for use in the evaluation of past performance from any and all sources including sources outside
of the Government. This past performance information will be used for the evaluation of past performance. The
                                                                                                      N68836-09-R-0080

                                                                                                            Page 42 of 57

Government does not assume the duty to search for data to cure the problems it finds in the information provided by
the offeror. The burden of providing thorough and complete past performance information remains with the offeror.

Offerors with past performance data will be evaluated. However, those offerors with no past performance data will
neither be evaluated as acceptable or unacceptable. Therefore, offerors will receive a rating of acceptable for
acceptable past performance as defined it Figure 1-1, unacceptable for poor past performance as defined it Figure 1-
1, and a neutral rating for no relevant past performance.

Small Business Utilization

Proposals submitted by Large Business Concerns shall demonstrate that at least 5% of the total dollar amount of their
proposal represents subcontract awards to Small Business Concerns. Large Business Concerns shall describe the
extent to which their company has identified and committed to provide for participation by Small Business Concerns,
Small Disadvantaged Concerns, Women-Owned Small Business Concerns, HubZone Small Business Concerns and
Service-Disabled Veteran-Owned Small Business Concerns in the performance of the requirement. This factor will
be evaluated as acceptable or unacceptable. Large businesses demonstrating their achievement of the stated
minimum percentage of first tier small business subcontracting participation shall receive an acceptable rating for
this factor. Small Business Concerns are exempt from this factor.


Technical, Management Plan, small business utilization and past performance, when combined, are equal when
compared to price.

 (c) A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror
within the time for acceptance specified in the offer, shall result in a binding contract without further action by either
party. Before the offer's specified expiration time, the Government may accept an offer (or part of an offer), whether
or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award.

(End of provision)
                                                                                                       N68836-09-R-0080

                                                                                                             Page 43 of 57

      Figure 1-1

                             TEB TECHNICAL CAPABILITY EVALUATION TABLE
Rating                                                            Description
                   Technical Capability: The company has demonstrated an understanding of the services described
Acceptable         in the RFP. The company’s level of understanding of the work to be performed is thorough and
                   comprehensive. Probability of successful contract performance is good.

Unacceptable       Technical Capability: The technical proposal has failed to demonstrate a satisfactory level of
                   understanding of the requirement or capability in one or more areas of the technical proposal. The
                   company lacks a basic understanding of work to be performed under the contract. This low level of
                   understanding or capability would cause significant concern that there would be a high risk
                   associated with the company’s performance.

Acceptable         Management Plan: The company has demonstrated an understanding of the services described in
                   the RFP. The company’s level of understanding of the work to be performed is thorough and
                   comprehensive. Probability of successful contract performance is good.

Unacceptable       Management Plan: The technical proposal has failed to demonstrate a satisfactory level of
                   understanding of the requirement or capability in one or more areas of the technical proposal. The
                   company lacks a basic understanding of work to be performed under the contract. This low level of
                   understanding or capability would cause significant concern that there would be a high risk
                   associated with the company’s performance.
                             SMALL BUSINESS UTILIZATION EVALUATION TABLE
Rating                                                              Description
                   Small Business Utilization: : The large business has demonstrated their achievement of the stated
Acceptable         minimum percentage of first tier small business subcontracting participation (ONLY APPLICABLE
                   TO LARGE BUSINESS CONCERNS).

Unacceptable       Small Business Utilization: The large business has not demonstrated their achievement of the
                   stated minimum percentage of first tier small business subcontracting participation. (ONLY
                   APPLICABLE TO LARGE BUSINESS CONCERNS)

N/A                Small Business Utilization: Small Business Concerns are exempt from this evaluation criterion.
                                   PAST PERFORMANCE EVALUATION TABLE
Rating                                                             Description
  Acceptable       Past Performance: The offeror’s performance of previously awarded relevant contract(s) met or
                   exceeded contractual requirements. Performance over completed contracts was consistently of
                   adequate or better quality or exhibited a trend of becoming so. The offeror’s past performance
                   record leads to an expectation of successful performance.

 Unacceptable      Past Performance: The offeror’s performance of previously awarded relevant contract(s) did not
                   meet most contractual requirements and recovery did not occur with the period of performance. The
                   assessed prior performance reflected serious problem(s) for which the offeror either failed to identify
                   or implement corrective actions or for which corrective actions, implemented, or proposed to be
                   implemented, were, or are expected to be, mostly ineffective. Performance over completed contracts
                   was consistently of poor quality or exhibited a trend of becoming so. The offeror’s past performance
                   record leads to a strong expectation that successful performance will not be achieved or that it can
                   occur only with greatly increased levels of Government management and oversight.

Neutral            This rating shall only be used if the offeror has no relevant past performance information.
                                                                                                 N68836-09-R-0080

                                                                                                      Page 44 of 57

                            CONTRACTOR PERFORMANCE EVALUATION SURVEY
                                           COVER SHEET

Request for Quote Number: N68836-09-R-0080 RFQ closing date;

Submit completed Cover Sheet and Survey via fax or email to:

        CONTRACTING DEPARTMENT
        Fleet & Industrial Supply Center
        Attn: Marie Tarnowski
        110 Yorktown Avenue, 3rd Floor
        Jacksonville, FL 32212-0097
        Phone: (904) 542-4452
        Fax: (904) 542-1095
        e-mail: marie.tarnowski@navy.mil

Name of company:
Contract Number: ____________________________________________
Contract Type:     ______________________________________________________________
Contract Amount: ______________________________________________________________
Contract Period of Performance (including all options) _________________________________
Product/Service Description: _____________________________________________________


Name, title and phone number of person completing questionnaire:
______________________________________________________________________________
Length of time your firm has been involved with this company:__________________________


            CONTRACTOR PERFORMANCE EVALUATION SURVEY RATING SHEET

                               Contractor: _______________________

RATING SCALE

Please use the following ratings to answer the questions. If you are unable to rate an item because it was not a
requirement, never an issue, or you have no knowledge of the item in question, then you should mark ―NA‖.

EVALUATION CRITERIA

Acceptable -     The company’s performance was satisfactory and you would consider doing business with them
                 again. There were minor performance problems which were satisfactorily corrected.

Unacceptable - The company’s performance was entirely unsatisfactory and you would not do business with them
again under any circumstances. There were serious performance issues with the contractor for which the contractor’s
corrective actions were ineffective.

Neutral -         No record exists.
                                                                                        N68836-09-R-0080

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NOTE:                  For statements indicating “Unacceptable” or “Outstanding”, please provide an
                       explanation in the comments section of the survey.

                          CONTRACTOR PERFORMANCE EVALUATION SURVEY


                                                                                       Un        Acceptable
                                                                          Neutral   acceptable

   A. QUALITY OF PRODUCT OR SERVICE:
   (1) The Contractor provided a product or service that conformed
        to contract requirements, specifications, and standards of
       good workmanship.
   (2) The Contractor submitted accurate reports.
   (3) The Contractor utilized personnel that were appropriate to the
        effort performed.

   B. COST CONTROL:
   (1) The Contractor performed the effort within the estimated
       cost/price.
   (2) The Contractor submitted accurate invoices on a timely basis.
   (3) The Contractor demonstrated cost efficiencies in performing
       the required effort.
   (4) The actual costs/rates realized closely reflected the negotiated
       costs/rates.

   C. SCHEDULE:
   (1) The tasks required under this effort were performed in a
        timely manner and in accordance with the period of
        performance of the contract.
   (2) The Contractor was responsive to technical and/or contractual
       direction.

   D. BUSINESS RELATIONSHIPS:
   (1) The Contractor demonstrated effective management over
        the effort performed.
   (2) The Contractor maintained an open line of communication so
        that the Contracting Officer’s Representative (COR) and/or
        Technical Point of Contact (TPOC) were apprised of
        technical, cost, and schedule issues.
   (3) The Contractor presented information and correspondence in
        a clear, concise, and businesslike manner.
    (4) The Contractor promptly notified the COR, TPOC, and/or
        Contracting Officer in a timely manner regarding urgent
         issues.
   (5) The Contractor cooperated with the Government in providing
                                                                  N68836-09-R-0080

                                                                      Page 46 of 57

    flexible, proactive, and effective recommended solutions to
    critical program issues.
(6) The Contractor made timely award to, and demonstrated
    effective management of, its subcontractors.
(7) The Contractor demonstrated an effective small/small
    disadvantaged business subcontracting program.
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E. CUSTOMER SATISFACTION:
(1) The products/services provided adequately met the needs
     of the program.
(2) The Contractor was able to perform with minimal or no
     direction from the COR or the TPOC.
(3) I am satisfied with the performance of the Contractor under
    this effort.

F. KEY PERSONNEL:
(1) The labor turnover in key personnel labor categories was
    minimal and did not adversely affect Contractor performance.

(2) The Contractor proposed qualified personnel to
    fulfill the requirements of the contract.

 G. OTHER:

  (1) Would you award this firm another contract? ( ) Yes ( ) No If you answered ―No‖ provide an
  explanation.______________________________________________________________________

 __________________________________________________________________________________

  (2) Was the contract terminated for default? ( ) Yes ( ) No

 If you answered ―Yes‖, provide an explanation. ___________________________________________

 __________________________________________________________________________________


                 COMMENTS: (Required for ALL Unacceptable and Outstanding Ratings)




   52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR
   EXECUTIVE ORDERS--COMMERCIAL ITEMS (JUN 2009)

   (a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are
   incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to
   acquisitions of commercial items:

   (1) 52.222-50, Combating Trafficking in Persons (FEB 2009) (22 U.S.C. 7104(g)).

   Alternate I (Aug 2007) of 52.222-50 (22 U.S.C. 7104(g)).
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                                                                                                       Page 48 of 57

(2) 52.233-3, Protest After Award (AUG 1996) (31 U.S.C. 3553).

(3) 52.233-4, Applicable Law for Breach of Contract Claim (OCT 2004) (Pub. L. 108-77, 108-78).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting Officer has indicated
as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to
acquisitions of commercial items: (Contracting Officer check as appropriate.)

 _X_ (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (SEP 2006), with Alternate I (OCT 1995)
(41 U.S.C. 253g and 10 U.S.C. 2402).

 _X__ (2) 52.203-13, Contractor Code of Business Ethics and Conduct (DEC 2008)(Pub. L. 110-252, Title VI,
Chapter 1 (41 U.S.C. 251 note)).

 ___ (3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (MAR
2009) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and Reinvestment
Act of 2009.)

 __(4) 52.204-11, American Recovery and Reinvestment Act—Reporting Requirements (MAR 2009) (Pub. L. 111-
5).

 ___ (5) 52.219-3, Notice of HUBZone Small Business Set-Aside (Jan 1999) (15 U.S.C. 657a).

 _X_ (6) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (JUL 2005) (if
the offeror elects to waive the preference, it shall so indicate in its offer) (15 U.S.C. 657a).

 ___ (7) [Reserved].

 ___ (8)(i) 52.219-6, Notice of Total Small Business Set-Aside (JUNE 2003) (15 U.S.C. 644).

 ___ (ii) Alternate I (OCT 1995) of 52.219-6.

 ___ (iii) Alternate II (MAR 2004) of 52.219-6.

 ___ (9)(i) 52.219-7, Notice of Partial Small Business Set-Aside (JUNE 2003) (15 U.S.C. 644).

 ___ (ii) Alternate I (OCT 1995) of 52.219-7.

 ___ (iii) Alternate II (MAR 2004) of 52.219-7.

 _X_ (10) 52.219-8, Utilization of Small Business Concerns (MAY 2004) (15 U.S.C. 637 (d)(2) and (3)).

 ___ (11)(i) 52.219-9, Small Business Subcontracting Plan (APR 2008) (15 U.S.C. 637(d)(4)).

 ___ (ii) Alternate I (OCT 2001) of 52.219-9
                                                                                                      N68836-09-R-0080

                                                                                                             Page 49 of 57

 ___ (iii) Alternate II (OCT 2001) of 52.219-9.

 ___ (12) 52.219-14, Limitations on Subcontracting (DEC 1996) (15 U.S.C. 637(a)(14)).

 ___ (13) 52.219-16, Liquidated Damages--Subcontracting Plan (JAN 1999) (15 U.S.C. 637(d)(4)(F)(i)).

 ___ (14)(i) 52.219-23, Notice of Price Evaluation Adjustment for Small Disadvantaged Business Concerns (OCT
2008) (10 U.S.C. 2323) (if the offeror elects to waive the adjustment, it shall so indicate in its offer).

 ___ (ii) Alternate I (JUNE 2003) of 52.219-23.

 ___ (15) 52.219-25, Small Disadvantaged Business Participation Program--Disadvantaged Status and Reporting
(APR 2008) (Pub. L. 103-355, section 7102, and 10 U.S.C. 2323).

 ___ (16) 52.219-26, Small Disadvantaged Business Participation Program--Incentive Subcontracting (OCT 2000)
(Pub. L. 103-355, section 7102, and 10 U.S.C. 2323).

 ___ (17) 52.219-27, Notice of Total Service-Disabled Veteran-Owned Small Business Set-Aside (MAY 2004)
(U.S.C. 657 f).

 _X_ (18) 52.219-28, Post Award Small Business Program Rerepresentation (APR 2009) (15 U.S.C.
632(a)(2)).

 _X_ (19) 52.222-3, Convict Labor (JUNE 2003) (E.O. 11755).

 _X_ (20) 52.222-19, Child Labor--Cooperation with Authorities and Remedies (FEB 2008) (E.O. 13126).

 _X (21) 52.222-21, Prohibition of Segregated Facilities (FEB 1999).

 _X_ (22) 52.222-26, Equal Opportunity (MAR 2007) (E.O. 11246).

 _X_ (23) 52.222-35, Equal Opportunity for Special Disabled Veterans, Veterans of theVietnam Era, and Other
Eligible Veterans (SEP 2006) (38 U.S.C. 4212).

 _X_ (24) 52.222-36, Affirmative Action for Workers with Disabilities (JUN 1998) (29
U.S.C. 793).

 _X_ (25) 52.222-37, Employment Reports on Special Disabled Veterans, Veterans of the Vietnam Era, and Other
Eligible Veterans (SEP 2006) (38 U.S.C. 4212).
                                                                                                  N68836-09-R-0080

                                                                                                        Page 50 of 57

 _X_ (26) 52.222-39, Notification of Employee Rights Concerning Payment of Union Dues or Fees (DEC 2004)
(E.O. 13201).

 ___ (27) 52.222-54, Employment Eligibility Verification (Jan 2009). (Executive Order 12989). (Not applicable to
the acquisition of commercially available off-the-shelf items or certain other types of commercial items as prescribed
in 22.1803.) (Not Applicable until September 8, 2009.)

 ___ (28)(i) 52.223-9, Estimate of Percentage of Recovered Material Content for EPA-Designated Items (MAY
2008) (42 U.S.C. 6962(c)(3)(A)(ii)). (Not applicable to the acquisition of commercially available off-the-shelf
items.)

 ___ (ii) Alternate I (MAY 2008) of 52.223-9 (42 U.S.C. 6962(i)(2)(c)). (Not applicable to the acquisition of
commercially available off-the-shelf items.)

 ___ (29) 52.223-15, Energy Efficiency in Energy-Consuming Products (DEC 2007) (42 U.S.C. 8259b)              .

 ___ (30)(i) 52.223-16, IEEE 1680 Standard for the Environmental Assessment of Personal Computer Products
(DEC 2007) (E.O. 13423).

 ___ (ii) Alternate I (DEC 2007) of 52.223-16.

 ___ (31) 52.225-1, Buy American Act--Supplies (JUNE 2003) (41 U.S.C. 10a-10d).

 ___ (32)(i) 52.225-3, Buy American Act--Free Trade Agreements--Israeli Trade Act (JUN 2009) (41 U.S.C. 10a-
10d, 19 U.S.C. 3301 note, 19 U.S.C. 2112 note, 19 U.S.C. 3805 note, Pub. L. 108-77, 108-78, 108-286, 108-302,
109-53, 109-169, 109-283, and 110-138).

 ___ (ii) Alternate I (JAN 2004) of 52.225-3.

 ___ (iii) Alternate II (JAN 2004) of 52.225-3.

 ___ (33) 52.225-5, Trade Agreements (JUN 2009) (19 U.S.C. 2501, et seq., 19 U.S.C. 3301 note).

 _X_ (34) 52.225-13, Restrictions on Certain Foreign Purchases (JUN 2008) (E.O.'s, proclamations, and statutes
administered by the Office of Foreign Assets Control of the Department of the Treasury).

 ___ (35) 52.226-4, Notice of Disaster or Emergency Area Set-Aside (Nov 2007) (42 U.S.C. 5150).

 ___ (36) 52.226-5, Restrictions on Subcontracting Outside Disaster or Emergency Area (Nov 2007) (42 U.S.C.
5150).
                                                                                                  N68836-09-R-0080

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 ___ (37) 52.232-29, Terms for Financing of Purchases of Commercial Items (FEB 2002) (41 U.S.C. 255(f), 10
U.S.C. 2307(f))

 ___ (38) 52.232-30, Installment Payments for Commercial Items (OCT 1995) (41 U.S.C. 255(f), 10 U.S.C.
2307(f)).

 _X_ (39) 52.232-33, Payment by Electronic Funds Transfer--Central Contractor Registration (OCT 2003) (31
U.S.C. 3332).

 ___ (40) 52.232-34, Payment by Electronic Funds Transfer--Other than Central Contractor Registration (MAY
1999) (31 U.S.C. 3332)

 ___ (41) 52.232-36, Payment by Third Party (MAY 1999) (31 U.S.C. 3332).

 _X_ (42) 52.239-1, Privacy or Security Safeguards (AUG 1996) (5 U.S.C. 552a).

 ___ (43)(i) 52.247-64, Preference for Privately Owned U.S.-Flag Commercial Vessels (FEB 2006) (46 U.S.C.
Appx 1241(b) and 10 U.S.C. 2631).

 ____ (ii) Alternate I (APR 2003) of 52.247-64.

(c) The Contractor shall comply with the FAR clauses in this paragraph (c), applicable to commercial services, that
the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of
law or Executive orders applicable to acquisitions of commercial items: (Contracting Officer check as appropriate.)

 __X_ (1) 52.222-41, Service Contract Act of 1965 (Nov 2007) (41 U.S.C. 351, et seq.).

 ____ (2) 52.222-42, Statement of Equivalent Rates for Federal Hires (MAY 1989) (29 U.S.C. 206 and 41 U.S.C.
351, et seq.).

 ____ (3) 52.222-43, Fair Labor Standards Act and Service Contract Act--Price Adjustment (Multiple Year and
Option Contracts) (NOV 2006) (29 U.S.C. 206 and 41 U.S.C. 351, et seq.).

 ____ (4) 52.222-44, Fair Labor Standards Act and Service Contract Act--Price Adjustment (February 2002) (29
U.S.C. 206 and 41 U.S.C. 351, et seq.)

 ____ (5) 52.222-51, Exemption from Application of the Service Contract Act to Contracts for Maintenance,
Calibration, or Repair of Certain Equipment--Requirements (Nov 2007) (41 U.S.C. 351, et seq.).

 ____ (6) 52.222-53, Exemption from Application of the Service Contract Act to Contracts for Certain Services--
Requirements (FEB 2009) (41 U.S.C. 351, et seq.).
                                                                                                    N68836-09-R-0080

                                                                                                           Page 52 of 57

 ____ (7) 52.226-6, Promoting Excess Food Donation to Nonprofit Organizations (Mar 2009) (Pub. L. 110-247).



 ____ (8) 52.237-11, Accepting and Dispensing of $1 Coin (SEP 2008)(31 U.S.C. 5112(p)(1)).

(d) Comptroller General Examination of Record. The Contractor shall comply with the provisions of this paragraph
(d) if this contract was awarded using other than sealed bid, is in excess of the simplified acquisition threshold, and
does not contain the clause at 52.215-2, Audit and Records--Negotiation.

(1) The Comptroller General of the United States, or an authorized representative of the Comptroller General, shall
have access to and right to examine any of the Contractor's directly pertinent records involving transactions related to
this contract.

(2) The Contractor shall make available at its offices at all reasonable times the records, materials, and other
evidence for examination, audit, or reproduction, until 3 years after final payment under this contract or for any
shorter period specified in FAR Subpart 4.7, Contractor Records Retention, of the other clauses of this contract. If
this contract is completely or partially terminated, the records relating to the work terminated shall be made available
for 3 years after any resulting final termination settlement. Records relating to appeals under the disputes clause or to
litigation or the settlement of claims arising under or relating to this contract shall be made available until such
appeals, litigation, or claims are finally resolved.

(3) As used in this clause, records include books, documents, accounting procedures and practices, and other data,
regardless of type and regardless of form. This does not require the Contractor to create or maintain any record that
the Contractor does not maintain in the ordinary course of business or pursuant to a provision of law.

(e) (1) Notwithstanding the requirements of the clauses in paragraphs (a), (b), (c), and (d) of this clause, the
Contractor is not required to flow down any FAR clause, other than those in this paragraph (e)(1)in a subcontract for
commercial items. Unless otherwise indicated below, the extent of the flow down shall be as required by the
clause—

(i) 52.203-13, Contractor Code of Business Ethics and Conduct (DEC 2008) (Pub. L. 110-252, Title VI, Chapter 1
(41 U.S.C. 251 note).

(ii) 52.219-8, Utilization of Small Business Concerns (May 2004) (15 U.S.C. 637(d)(2) and (3)), in all subcontracts
that offer further subcontracting opportunities. If the subcontract (except subcontracts to small business concerns)
exceeds $550,000 ($1,000,000 for construction of any public facility), the subcontractor must include 52.219-8 in
lower tier subcontracts that offer subcontracting opportunities.

(iii) Reserved.

(iv) 52.222-26, Equal Opportunity (MAR 2007) (E.O. 11246).

(v) 52.222-35, Equal Opportunity for Special Disabled Veterans, Veterans of the Vietnam Era, and Other Eligible
Veterans (SEP 2006) (38 U.S.C. 4212).

(vi) 52.222-36, Affirmative Action for Workers with Disabilities (June 1998) (29 U.S.C. 793).

(vii) 52.222-39, Notification of Employee Rights Concerning Payment of Union Dues or Fees (DEC 2004) (E.O.
13201).

(viii) 52.222-41, Service Contract Act of 1965 (Nov 2007) (41 U.S.C. 351, et seq.).
                                                                                                  N68836-09-R-0080

                                                                                                        Page 53 of 57

(ix) 52.222-50, Combating Trafficking in Persons (FEB 2009) (22 U.S.C. 7104(g)).

Alternate I (AUG 2007) of 52.222-50 (22 U.S.C. 7104(g)).

(x) 52.222-51, Exemption from Application of the Service Contract Act to Contracts for Maintenance, Calibration,
or Repair of Certain Equipment--Requirements (Nov 2007) (41 U.S.C. 351, et seq.).

(xi) 52.222-53, Exemption from Application of the Service Contract Act to Contracts for Certain Services--
Requirements (FEB 2009) (41 U.S.C. 351, et seq.).

(xii) 52.222-54, Employment Eligibility Verification (Jan 2009). (Not applicable until September 8, 2009.)

(xiii) 52.226-6, Promoting Excess Food Donation to Nonprofit Organizations. (MAR 2009) (Pub. L. 110-247). Flow
down required in accordance with paragraph (e) of FAR clause 52.226-6.

(xiv) 52.247-64, Preference for Privately Owned U.S.-Flag Commercial Vessels (FEB 2006) (46 U.S.C. Appx
1241(b) and 10 U.S.C. 2631). Flow down required in accordance with paragraph (d) of FAR clause 52.247-64.

(2) While not required, the contractor May include in its subcontracts for commercial items a minimal number of
additional clauses necessary to satisfy its contractual obligations.

(End of clause)




252.212-7001 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR
EXECUTIVE ORDERS APPLICABLE TO DEFENSE ACQUISITIONS OF COMMERCIAL ITEMS (JUL 2009)

(a) The Contractor agrees to comply with the following Federal Acquisition Regulation (FAR) clause which, if
checked, is included in this contract by reference to implement a provision of law applicable to acquisitions of
commercial items or components.

 _X_ 52.203-3, Gratuities (APR 1984) (10 U.S.C. 2207).

(b) The Contractor agrees to comply with any clause that is checked on the following list of Defense FAR
Supplement clauses which, if checked, is included in this contract by reference to implement provisions of law or
Executive orders applicable to acquisitions of commercial items or components.

 (1) ___252.203-7000, Requirements Relating to Compensation of Former DoD Officials (JAN 2009) (Section 847
of Pub. L. 110-181).

 (2) _X_ 252.205-7000, Provision of Information to Cooperative Agreement Holders (DEC 1991) (10 U.S.C.
2416).

 (3) ___ 252.219-7003, Small Business Subcontracting Plan (DoD Contracts) (APR 2007) (15 U.S.C. 637).

 (4) ___ 252.219-7004, Small Business Subcontracting Plan (Test Program) (AUG 2008) (15 U.S.C. 637 note).

 (5) ___ 252.225-7001, Buy American Act and Balance of Payments Program (JAN 2009) (41 U.S.C. 10a-10d, E.O.
10582).

 (6) ___ 252.225-7008, Restriction on Acquisition of Specialty Metals (JUL 2009) (10 U.S.C. 2533b).
                                                                                               N68836-09-R-0080

                                                                                                     Page 54 of 57

 (7) ___ 252.225-7009, Restriction on acquisition of Certain Articles Containing Specialty Metals (JUL 2009) (10
U.S.C. 2533b).

 (8) _X_ 252.225-7012, Preference for Certain Domestic Commodities (DEC 2008) (10 U.S.C. 2533a).

 (9) ___ 252.225-7015, Restriction on Acquisition of Hand or Measuring Tools (JUN 2005) (10 U.S.C.
2533a).

 (10) ___ 252.225-7016, Restriction on Acquisition of Ball and Roller Bearings (MAR 2006) (Section 8065 of
Public Law 107-117 and the same restriction in subsequent DoD appropriations acts).

 (11) ___ 252.225-7021, Trade Agreements (JUL 2009) (19 U.S.C. 2501-2518 and 19 U.S.C. 3301 note).

 (12) ___ 252.225-7027, Restriction on Contingent Fees for Foreign Military Sales (APR 2003) (22 U.S.C.
2779).

 (13) ___ 252.225-7028, Exclusionary Policies and Practices of Foreign Governments (APR 2003) (22 U.S.C.
2755).

 (14)(i) ___ 252.225-7036, Buy American Act--Free Trade Agreements--Balance of Payments Program (JUL 2009)
(41 U.S.C. 10a-10d and 19 U.S.C. 3301 note).

        (ii) ___ Alternate I (JUL 2009) of 252.225-7036.

 (15) ___ 252.225-7038, Restriction on Acquisition of Air Circuit Breakers (JUN 2005) (10 U.S.C.
2534(a)(3)).

 (16) _X_ 252.226-7001, Utilization of Indian Organizations, Indian-Owned Economic Enterprises, and Native
Hawaiian Small Business Concerns (SEP 2004) (Section 8021 of Public Law 107-248 and similar sections in
subsequent DoD appropriations acts).

 (17) _X_ 252.227-7015, Technical Data--Commercial Items (NOV 1995) (10 U.S.C. 2320).

 (18) _X_ 252.227-7037, Validation of Restrictive Markings on Technical Data (SEP 1999) (10 U.S.C. 2321).

 (19) _X_ 252.232-7003, Electronic Submission of Payment Requests and Receiving Reports(MAR 2008) (10
U.S.C. 2227).

 (20) ___ 252.237-7019, Training for Contractor Personnel Interacting with Detainees (SEP 2006) (Section 1092 of
Public Law 108-375).

 (21) _X_ 252.243-7002, Requests for Equitable Adjustment (MAR 1998) (10 U.S.C. 2410).0

 (22) ___ 252.247-7003, Pass-Through of Motor Carrier Fuel Surcharge Adjustment to the Cost Bearer (JUL 2009)
(Section 884 of Public Law 110-417).

 (23)(i) ___ 252.247-7023, Transportation of Supplies by Sea (MAY 2002) (10 U.S.C. 2631).

 (ii) ___ Alternate I (MAR 2000) of 252.247-7023.

 (iii) ___ Alternate II (MAR 2000) of 252.247-7023.

 (iv) ___ Alternate III (MAY 2002) of 252.247-7023.
                                                                                                  N68836-09-R-0080

                                                                                                        Page 55 of 57

 (24) ___ 252.247-7024, Notification of Transportation of Supplies by Sea (MAR 2000) (10 U.S.C. 2631).

          (c) In addition to the clauses listed in paragraph (e) of the Contract Terms and Conditions Required to
Implement Statutes or Executive Orders--Commercial Items clause of this contract (FAR 52.212-5), the Contractor
shall include the terms of the following clauses, if applicable, in subcontracts for commercial items or commercial
components, awarded at any tier under this contract:

(1) 252.237-7019, Training for Contractor Personnel Interacting with Detainees (SEP 2006) (Section 1092 of Public
Law 108-375).

(2) 252.247.7003, Pass-Through of Motor Carrier Fuel Surcharge Adjustment to the Cost Bearer (JUL 2009)
(Section 884 of Public Law 110-417).

(3) 252.247-7023, Transportation of Supplies by Sea (MAY 2002) (10 U.S.C. 2631).

(4) 252.247-7024, Notification of Transportation of Supplies by Sea (MAR 2000) (10 U.S.C. 2631).

(End of clause)




SUP 5252.232-9402 INVOICING AND PAYMENT (WAWF) INSTRUCTIONS (April 2008)

(a) Invoices for goods received or services rendered under this contract shall be submitted electronically through
Wide Area Work Flow -- Receipt and Acceptance (WAWF):

                   (1) The vendor shall have their cage code activated by calling 866-618-5988. Once activated, the
vendor shall self-register at the web site https://wawf.eb.mil. Vendor training is available on the Internet at
http://www.wawftraining.com. Additional support can be obtained by calling the NAVY WAWF Assistance Line:
1-800-559-WAWF (9293).

                 (2) WAWF Vendor ―Quick Reference‖ Guides are located at the following web site:
http://www.acquisition.navy.mil/navyaos/content/view/full/3521.

                  (3) Select the invoice type within WAWF as specified below. Back up documentation (such as
timesheets, receiving reports etc.) can be included and attached to the invoice in WAWF. Attachments created in
any Microsoft Office product are attachable to the invoice in WAWF. Total limit for each file is not to exceed 2MB.
Multiple attachments are allowed.

(b) The following information, regarding invoice routing DODAAC’s, must be entered for completion of the invoice
in WAWF:


                                     Routing Table                 Contracting Officer Notes
WAWF Invoice Type                    2-in-1                        -- Select 2-in-1 for FFP Services Only.
                                                                   -- Select Combo for Supplies, or Supplies AND FFP
                                                                   Services.
                                                                   -- Select Cost Voucher for all Cost Type Contracts.
                                                                   If none of the above applies, please call 1-800-559-
                                                                   WAWF (9293).
Contract Number                                                    -(Enter Contract Number)
Delivery Order Number                                              -(Enter DO Number)
                                                                                                     N68836-09-R-0080

                                                                                                           Page 56 of 57

Issuing Office DODAAC                  N68836                        -(Enter DODAAC of the activity issuing the contract.)
Admin Office DODAAC                    N68836                        -(Enter Contract Admin Office DODAAC)
Inspector DODAAC (usually only                                       -(Enter Inspector DODAAC (plus extension if
used when Inspector & Acceptor                                       applicable, or leave blank)
are different people)



Ship To DoDAAC (for Combo),            N09697                        -(Enter DODAAC (plus extension if applicable)
Service Acceptor DODAAC (for
2 in 1),Service Approver
DODAAC (Cost Voucher)
Acceptance At Other                                                  -(Enter Other Acceptance Address if different from
                                                                     above (plus extension if applicable))
Local Processing Office                                              -(Enter LPO DODAAC (Local Admin) (plus extension
(Certifier)                                                          if applicable) or leave blank
DCAA Office DODAAC (Used                                             -(Enter DCAA Office DODAAC when Applicable)
on Cost Voucher’s only)                                              - Check on DCAA website: www.dcaa.mil/
Paying Office DODAAC                   N68732                        -(Enter Paying Office DODAAC Located on Contract)
Acceptor/COR Email Address             Thomas.sandstrom@navy         -(Enter the Acceptor Email address for this Contract if
                                       .mil                          applicable)


(c) Contractors approved by DCAA for direct billing will not process vouchers through DCAA, but may submit
directly to DFAS. Vendors MUST still provide a copy of the invoice and any applicable documentation that supports
payment to the Acceptor/Contracting Officer's Representative (COR) if applicable. Additionally, a copy of the
invoice(s) and attachment(s) at time of submission in WAWF must also be provided to each point of contact
identified in section (d) of this clause by email. If the invoice and/or receiving report are delivered in the email as an
attachment it must be provided as a .PDF, Microsoft Office product or other mutually agreed upon form between the
Contracting Officer and vendor.

(d) For each invoice / cost voucher submitted for payment, the contractor shall include the following email addresses
for the WAWF automated invoice notification to the following points of contact:

 Name                          Email                               Phone                     Role
 Derek Devine                  Derek.devine@navy.mil               904-542-1090              Contract Specialist




SUP 5252.243-9400 AUTHORIZED CHANGES ONLY BY THE CONTRACTING OFFICER (JAN 1992)

(a)   Except as specified in paragraph (b) below, no order, statement, or conduct of Government personnel who
      visit the Contractor's facilities or in any other manner communicates with Contractor personnel during the
      performance of this contract shall constitute a change under the "Changes" clause of this contract.
                                                                                                  N68836-09-R-0080

                                                                                                        Page 57 of 57

(b)   The Contractor shall not comply with any order, direction or request of Government personnel unless it is
      issued in writing and signed by the Contracting Officer, or is pursuant to specific authority otherwise included
      as a part of this contract.

(c)   The Contracting Officer is the only person authorized to approve changes in any of the requirements of this
      contract and notwithstanding provisions contained elsewhere in this contract, the said authority remains solely
      the Contracting Officer's. In the event the Contractor effects any change at the direction of any person other
      than the Contracting Officer, the change will be considered to have been made without authority and no
      adjustment will be made in the contract price to cover any increase in charges incurred as a result thereof. The
      address and telephone number of the Contracting Officer is:

       Name:    Derek Devine
       Address: Contracting Department (Code 200)
                FISC Jacksonville
                110 Yorktown Ave Box 97
                Jacksonville, FL 32212

       Telephone: 904-542-1090

								
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