NH FUNERAL DIRECTORS AND EMBALMERS
CONTINUING EDUCATION PROGRAMS
APPROVAL LISTING AS OF JULY 20, 2011
FOR CURRENT YEAR 2011
HOME STUDY / ON-LINE PROGRAMS (Maximum of 5 Hours per year)
1. FuneralDirectorCEUs.com online course “Telephone Etiquette & Best Practices
for Funeral Homes” (3 Hours).
2. FuneralCE home study courses:
a. OSHA Practice Standards for Funeral Professionals (4 Hours)
b. Managing Grief: A Guide for the Funeral Professional (5 Hours)
3. FuneralReview.com online program “What Every Funeral Director & Cemeterian
Should Know About Cremation” (4 Hours).
4. FuneralReview.com web-based programs for 2011:
a. What Matters Most (5 Hours Max.)
b. Understanding and Managing Grief (5 Hours Max.)
c. Embalming Perspectives & Paradigms Challenged (5 Hours Max.)
d. Personnel Management in Funeral Service (4 Hours)
e. Profits for Pleasure (4 Hours)
f. Understanding Pre-Need (4 Hours)
g. Understanding & Creating Exceptional Funeral Experiences (3 Hours)
h. Marketing a funeral Home for Long Term Profitability (3 Hours)
i. Leaning to be a Leader (3 Hours)
j. HIV/AIDS A Funeral Practitioners Guide to Occupational Exposure (2
Hours)
k. Communicable Disease (2 Hours)
l. Hazard Communications (1 Hour)
m. Deathcare Marketing 25 FAQs (5 Hours Max.)
n. Funeral Service Ethics (3 Hours)
o. Grief Management & The Role of the Funeral Service Practitioner (5
Hours Max.)
p. The Funeral (4 Hours)
q. Public Speaking Comfortably (2 Hours)
5. National Funeral Directors Association web seminar “Mystery Shopping Funeral
Homes: Inside the Minds of the Consumer” (2 Hours) to be held January 13,
2011.
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6. National Funeral Directors Association Online Learning Center Courses:
a. ADA Employer Compliance: Title 1 of the Americans w/Disabilities Act
(3 Hours)
b. Communicable diseases: What Every Funeral Home Must Know (3
Hours)
c. Conflict Management for Funeral Directors: Successful Interpersonal
Communication Practices (4 Hours)
d. Controlling Your Accounts Receivable (3 Hours)
e. Embalming the Obese Case (3 Hours)
f. Offering Funeral Packages in Compliance with the FTC (2 Hours)
g. Professional Ethics in Funeral Service: NFDA’s Code of Professional
Conduct (1 Hour)
h. Serving Hispanic Families (4 Hours)
i. Time for Your Annual Check-up: Financial Statements and Preneed
Analysis (3 Hours)
j. Understanding A Child’s Grief (3 Hours)
k. Understanding Adult Grief: Developing Ways to Help Adults on Their
Grief Journey (4 Hours)
l. Understanding the Practice of the FTC Funeral Rule (3 Hours)
m. Wage and Hour Laws for Funeral Home Employers (3 Hours)
n. What to Do When Families Say “No Religion, Please” (2 Hours)
o. Essential Skills of communication (2 Hours)
p. Guaranteed Funerals: Is Preneed Right for You? (2 Hours)
q. Risk Management: Controlling Liability Risk for Small Business (2
Hours)
7. FuneralCE Web-based Programs:
a. Basic Funeral Customs for 21st Century Funeral Directors (2 Hours)
b. Bloodborne Pathogens (3 Hours)
c. Ethics in Making Funeral Arrangements (3 Hours)
d. Funeral Customs with Military Honors (3 Hours)
e. Funeral Rule (2 Hours)
f. Goal Setting in the Funeral Industry (2 Hours)
g. Green Funerals: What Every Funeral Director Needs to Know (5 Hours)
h. History of Preserving Human Remains (1 Hour)
i. HIV/AIDS (1 Hour)
j. OSHA Workplace Rights (2 Hours)
k. Personalization in the Funeral Industry (4 Hours)
l. Pre-Need Planning (5 Hours)
m. Stillborn Support (1 Hour)
n. Targeting Your Primary Markets in the Funeral Industry (2 Hours)
o. The Funeral Director as an Event Planner (5 Hours)
p. Understanding the At-Need Consumer’s Buying Motivations (2 Hours)
q. Rational Thinking in the Funeral Industry (1 Hour)
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8. National Funeral Directors Association Archive Online Learning Center Courses:
a. Guaranteed Funerals: Is Preneed Right for You? (2 Hours)
b. Risk Management: Controlling Risk for Small Businesses (2 Hours)
c. FTC Funeral rule Coordinator Speaks Out on How to Avoid Findings and
Fines (4 Hours)
d. How to Adopt Environmentally Friendly Funeral Business Practices (4
Hours)
e. Simple and Practical Best-Practice Ideas of Leading Funeral Home (2
Hours)
9. APEX Home Study Courses:
a. OSHA Essentials (3 Hours)
b. Infant Embalming Techniques (3 Hours)
c. Creating Marketing Ideas for Funeral Homes (1 Hour)
d. Telephone Inquiry Manual for Funeral Home (2 Hours)
e. Funeral Rituals and Mental Health (3 Hours)
f. Working With Difficult People in Conflict (2 Hours)
g. Funeral Service Ethics (2 Hours)
h. The FTC Funeral Rule (3 Hours)
10. National Funeral Directors Association Web Seminar “Innovative Ideas to Boost
Your Business” (1 Hour) to be held February 24, 2011.
11. National Funeral Directors Association Certified Preplanning Consultant
Correspondence Course (5 Hours max.)
12. National Funeral Directors Association web seminar “If You’re Not the Death
Care Expert in Your Community-You Should Be!” (! Hour) to be held march 24,
2011.
13. National Funeral Directors Association Online Learning Center Courses (5 Hour
Maximum)
a. Communicable Diseases: Safeguarding the Funeral Professional (2 Hours)
b. Deathcare Marketing – 25 FAQs (6 Hours)
c. Hazard Communications in Funeral Service (1 Hour)
d. Embalming Perspectives and Paradigms Challenged (6 Hours)
e. Funeral Service Ethics (3 Hours)
f. Grief Management – The Role of the Funeral Service Practitioner (6
Hours)
g. HIV?AIDS: A Funeral Practitioner’s Guide to Occupational Exposure (2
Hours)
h. Learning To Be a Leader (3 Hours)
i. Marketing a Funeral Home for Long-Term Profitability (3 Hours)
j. Personal Management in Funeral Service (4 Hours)
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k. Profits for Pleasure (4 Hours)
l. Public Speaking – Comfortably (2 Hours)
m. The Funeral – A Chance to Touch, A Chance to Serve, A Chance to Heal
(4 Hours)
n. Understanding and Creating Exceptional Funeral Experiences (3 Hours)
o. Understanding and Managing Grief (6 Hours)
p. Understanding Preneed (4 Hours)
q. What Every Funeral Director & Cemeterian Should Know bout Cremation
(4 Hours)
r. What Matters Most: The Heart’s Desires in Life and Death (2 Hours)
14. Education Workers Group (funeralcontinuingeducaiton.com) Web-based courses:
a. Upselling Without Upsetting the Client (1 Hour)
b. Modern Funeral Customs (1 Hour)
c. Limiting Exposures to HIV / AIDS (2 Hours)
d. Funeral Products and the Environment (2 Hours)
e. OSHA Compliance for Funeral Homes (2 Hours)
f. Ethics, Attitude and Customer Service (3 Hours)
g. When Children Die: Guidance for the Final Arrangements (1 Hour)
h. Burial with Military Honors – Best Practices (3 Hours)
15. International Order of the Golden Rule home study audio courses:
a. Going Green Practically and Profitable (1 Hour)
b. Telephone Etiquette (1 Hour)
c. Financial Foundations for Success (1 Hour)
d. Updating Your Prep Room (1 Hour)
16. Selected Independent Funeral Homes web-based program of Coordinated
Roundtable Meeting (2 Hours) to be held April 19, 1921 at various locations.
17. Robin Heppell, FuneralDirectorCEUs.com online seminar “Biggest Challenges –
Marketing Embalming” (3 Hours) to be held March 17, 2011.
18. Robin Heppell, FuneralDirectorCEUs.com online seminar “First Public Speaking
101” (3 Hours) to be held March 24, 2011.
19. FuneralCE home study program entitled “Public Speaking for Funeral Directors”
(5 Hours).
20. National Funeral Directors Association teleconference “FTC Staff Update and
Training” (2 Hours) to be held May 5, 2011.
21. Massachusetts Funeral Directors Association home study program “Third-Party
Merchandise Guidelines” (3 Hours).
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22. FuneralDirectorCEUs.com teleconference “New American Way of Death” (3
Hours) to be held May 26, 2011.
23. FuneralDirectorCEUs.com teleconference “Are You a Born Again Undertaker” (3
Hours) held April 21, 2011.
24. National Funeral Directors Association online learning course “Five Ways to
Improve Prep Room Ventilation and Protect Your Health: What the NFDA
Ventilation Study Reveals” (2 Hours).
25. National Funeral Directors Association teleconference entitled “Update 201 Labor
and Employment Law” to be held July 14, 2011.
26. National Funeral Directors Association teleconference entitled “The New
Arrangement Paradigm for America’s Changing Families” (1 Hour) to be held
July 28, 2011.
27. The National Funeral Directors Association teleconference entitled “Cremation
Litigation and Preparation: How to Keep from Getting Sued and What to Do If It
Happens to You” (1 Hour) to be held July 28, 2011.
28. Robin Heppell, FuneralDirectorCEUs.com teleconference “Home Funeral Vigils
& Green Burials A Natural Fit for Funeral Service (3 Hours) to be held September
1, 2011.
29. FuneralCE home study program “Intercultural Burials” (5 Hours).
30. National Funeral Directors Association teleconference “Overcoming Consumer
Barriers to Prearranging” (1 Hour) to be held September 1, 2011.
31. National Funeral Directors Association teleconference “Demystifying Succession
Planning for the Small Business owner” (1 Hour) to be held September 15, 2011.
32. FuneralDirectorCEUs.com teleconference “What’s Your Strategy” (3 Hours) to
be held August 25, 2011.
33. National Funeral Directors Association web-based seminar “Information for
Funeral Service About Chemical/Detergent Suicides” (1 Hour) to be held August
18, 2011.
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