3
E-MAIL BASICS
Evaluating Integrated
Browser E-Mail Programs and
a Web-Based E-Mail Service
New Perspectives on
THE INTERNET
1
3
Objectives
• Learn about e-mail and how it works
• Configure and use two popular e-mail programs
and a popular Web-based e-mail service
• Send and receive e-mail messages
• Print an e-mail message
2
3
Objectives
• Forward and reply to e-mail messages
• Create folders for saving e-mail messages
• File and delete e-mail messages and folders
• Create and maintain an electronic address book
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3
What Is E-Mail
and How Does It Work?
• Electronic mail, or e-mail, is one of the most
popular forms of business communication.
• Fast and inexpensive.
• Sent and received at any time.
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3
What Is E-Mail
and How Does It Work?
• Protocols: rules that determine how the Internet
handles message packets flowing on it
• SMTP (Simple Mail Transfer Protocol): decides
which paths your e-mail message takes
• POP (Post Office Protocol): handles incoming
messages
• IMAP (Internet Message Access Protocol): used
to retrieve messages from a server
• MIME (Multipurpose Internet Mail Extensions):
specifies how to encode nontext data
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3
What Is E-Mail
and How Does It Work?
• The destination mail server’s software handles
the details of distributing the message locally.
• The mail server holds the new message, until the
recipient’s computer requests the message.
• Mail client software, or an e-mail program,
requests the mail server to deliver any stored
mail to your PC.
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3
Common Features
of an E-Mail Message
Common Features of an E-Mail Message
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Figure 3-1
3
Common Features
of an E-Mail Message
E-Mail Message Addressed to Multiple Recipients
Figure 3-2
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3
Common Features
of an E-Mail Message
• The subject line should indicate the message’s
content and importance.
• Use carbon copy and blind carbon copy header
lines to send mail to people who are not the
message’s main address.
• SMTP, the protocol that handles outgoing mail,
can only send text messages. More complex
documents, such as Word documents or Excel
worksheets, are sent as attachments.
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3
Common Features
of an E-Mail Message
Sample Signatures
Figure 3-3 10
3
E-Mail Addresses
• A full e-mail address consists of a user name,
followed by @ and the host name.
• Host names are divided by a period, which is
usually pronounced “dot.”
• Enter the recipient’s address carefully.
• The electronic postmaster sends the mail back to
you if the addressee is unknown.
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3
Web-Based E-Mail Services
Web-Based E-Mail Message
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Figure 3-4
3
Maintaining an Address Book
• Use an address book to save e-mail addresses.
• You can use a unique nickname for each address
so it is easier to remember.
• A distribution list, or a group mailing list, is a
single nickname that represents two or more
individual e-mail addresses.
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3
Microsoft Outlook Express
Outlook Express Inbox Window
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Figure 3-7
3
Microsoft Outlook Express
• Folders list – displays a list of folders for
receiving, saving and deleting mail messages.
• Inbox folder – stores messages you have
received.
• Outbox folder – stores outgoing messages that
have not been sent.
• Sent Items folder – stores copies of messages
you have sent.
• Deleted Items folder – stores deleted messages.
• Drafts folder – stores messages you have written
but not yet sent.
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3
Microsoft Outlook Express
• Message list – contains summary information for
each message that you have received.
• Contacts list – contains information about the
information stored in your address book.
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Setting Up E-Mail 3
Internet Connection Wizard Dialog Box
Refer to
Page 16 in
the textbook
for complete
set-up
instructions.
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Figure 3-8
Sending a Message Using 3
Outlook Express
New Message Window
18
Figure 3-10
3
Sending a Message Using
Outlook Express
Sending an E-Mail Message
Figure 3-11
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3
Receiving and
Reading a Message
Receiving an E-Mail Message
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Figure 3-12
3
Viewing and
Saving an Attached File
Viewing an Attached File
21
Figure 3-13
3
Viewing and
Saving an Attached File
Save Attachments Dialog Box
22
Figure 3-14
3
Replying to and
Forwarding Messages
Replying to a Message
23
Figure 3-15
3
Replying to and
Forwarding Messages
Forwarding a Message
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Figure 3-16
Filing and Printing 3
an E-Mail Message
Creating a New Folder
25
Figure 3-17
3
Filing and Printing
an E-Mail Message
Filing a Message
Figure 3-18
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3
Filing and Printing
an E-Mail Message
To print an e-mail message:
• Click the message in the message list to select it.
• Click the Print button on the toolbar. The Print
dialog box opens.
• Click the Print button. The message is printed.
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3
Deleting an
E-Mail Message and Folder
To delete a message:
• Select the message in the message list.
• Click the Delete button on the toolbar. The
message is deleted from the folder and moved to
the Deleted Items folder.
• Click the Deleted Items folder in the Folder list.
• Click the message to select it, and then click the
Delete button on the toolbar.
• Click the Yes button to confirm the deletion.
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3
Maintaining an Address Book
Adding a Contact to the Address Book
Figure 3-20 29
3
Maintaining an Address Book
Creating a Group of Contacts
Figure 3-21 30
3
Netscape Mail
Mail Window
31
Figure 3-22
3
Setting Up E-Mail
Account Wizard
Refer to Page 36
in the textbook
for complete set-
up instructions.
32
Figure 3-23
3
Sending a Message Using Mail
Compose Window
Figure 3-24 33
3
Receiving and
Reading a Message
Receiving an E-Mail Message
Figure 3-26
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3
Receiving and
Reading a Message
Viewing an Attached File
Figure 3-27 35
3
Replying to and
Forwarding Messages
Replying to a Message
36
Figure 3-28
Replying to and 3
Forwarding Messages
Forwarding a Message
37
Figure 3-29
3
Filing and Printing
an E-Mail Message
Creating a New Folder
Figure 3-30
38
3
Filing and Printing
an E-Mail Message
Filing a Message
Figure 3-31
39
Maintaining an 3
Address Book
Adding a Card to the Address Book
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Figure 3-33
3
Maintaining an
Address Book
Creating a Mailing List
Figure 3-34 41
Setting Up a 3
Hotmail User Account
Refer to Page 53 Hotmail Sign-In Page
in the textbook
for complete
set-up
instructions.
Figure 3-35 42
3
Setting Up a
Hotmail User Account
Hotmail Home Page
43
Figure 3-39
3
Sending a Message Using Hotmail
Hotmail Compose Page
Figure 3-40
44
3
Receiving and Reading a Message
Hotmail Folder: Inbox Page
Figure 3-43 45
3
Filing and Printing an E-Mail Message
Hotmail Folders Page
Figure 3-46 46
3
Maintaining an Address Book
Hotmail Create New Individual Page
Figure 3-47 47
3
Maintaining an Address Book
Hotmail Address Book Page
Figure 3-48
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