Supporting People in Oxfordshire

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					                                           ITEM SP6




             Oxfordshire
          Supporting People
            Annual Report
              2007-08




984b8b86-87e5-49d5-8804-b20f585904b9.doc
Section 1 – Summary

   At the end of the year the Oxfordshire Supporting People programme covered 9,724
    individuals or households. Over three quarters of the total are older people. Over a
    third of the total are in Oxford.

   The proportion of service users from black and ethnic monitory communities has
    increased from 5.3% to 6.5%

   At the end of the year there were 254 separate services and 55 separate providers.
    Over half the services are for people with learning disabilities

   Spending for the year was just under £17.9 million. Oxford has the highest share of
    spending of any district.

   People with learning disabilities have the highest share of the programme’s
    spending, followed by older people and homeless people

   Oxfordshire spends more on people with learning disabilities and less on older
    people than similar authorities.

   The share of spending on floating support services has increased only slightly since
    2003-04.

   Oxfordshire has a low rate by national and regional standards for the percentage of
    vulnerable people leaving its short term, accommodation based services who have
    achieved independent living

   More people left Oxfordshire during the year to access housing related support
    services than entered it to do so.




                                     Page 2 of 50
Section 2 – Developments

The main developments in the Oxfordshire Supporting People programme in 2007-08
were:

   Two, new, generic, county-wide, floating support services started on 1 March 2008
    with extra hours allocated to the Vale of White Horse, the district which previously
    had the lowest number of hours of floating support, but at a reduced cost overall

   An assertive outreach floating support service for people with mental health
    problems started in Oxford on 1 March 2008, the first completely new service
    designed and introduced within the Oxfordshire Supporting People programme since
    the programme went live in April 2003

   A service user group was set up and met three times

   A strategy was developed for the three-year period April 2008 to March 2011
    covered by the government’s latest Comprehensive Spending Review

   Home improvement agency, small repairs and get yourself home from hospital
    services were in place in all districts from April 2008 in spite of the failure of the
    tender for a county-wide service

   Tenders progressed for housing related support
     in hostels and Stage 2 accommodation for homeless people, and
     for women at risk of domestic violence (based in women’s refuges)
    but were not completed as originally planned.

   Work progressed on major changes to services for: older people, offenders, people
    with drug problems and people with learning disabilities

   The Oxfordshire Supporting Team became the first Supporting People team in
    England to be awarded Charter Mark for excellence in customer service

   A new value for money policy was developed and was implemented for the exercise
    to assess which services would receive an inflationary uplift for 2008-09

   A new charging policy was approved allowing applications for payments from users
    of long term housing support services not covered by Supporting People contracts

   The government introduced new outcome monitoring forms for short term and long
    term services – the former from 31 May, the latter from 31 July 2007.

   Providers’ return rate for quarterly performance data improved throughout 2007-08
    reaching 97.9% for Quarter 4 and putting Oxfordshire in the top 25% of authorities

The table below shows the Annual Plan table for the year with a short note of what was
and was not delivered.



                                        Page 3 of 50
Which                                                                                                               Original
Services      Main Aim               Main target      Priority By When            Lead       Comment                target
All           Review Five-Year       Annual Plan      Strategic Originally        Geoffrey   Delay in producing     Not met
              Strategy               2008-09          &         March 2008        Ferres     2008-09 budget
                                     agreed           Financial                              prevented
                                                                                             achievement of
                                                                                             target
Floating     Commission new          New service(s)  Strategic   Originally       Sarah      Services went live     Partly
Support      services and            in place        &           January, later   Carter     on 1 March 2008        met
             manage transition                       Financial   March, 2008
Older People Appropriate             Originally: New Strategic   For original     Alison     Outline service        Partly
             housing-related         community       &           target: April    Fishpool   model agreed.          met
             support services        alarms services Financial   2008                        Issues identified to
             available to those in   in place                    For revised                 be resolved before
             need regardless of      Later: New                  target: April               going to tender.
             tenure                  24/7 support                2009
                                     service(s) in
                                     place
All           Deliver financial      Achieve          Financial End March         Natalia    Surplus of £1,162k     Exceeded
              target agreed by       whatever                   2008              Lachkou    exceeded budget
              Commissioning          surplus is                                              figure of £984k
              Body                   agreed by the
                                     Commissioning
                                     Body




                                                       Page 4 of 50
Which                                                                                                                 Original
Services       Main Aim                 Main target     Priority By When           Lead       Comment                 target
People with    Have appropriate         New service     Financial End March        Duncan     New arrangements        Partly
Learning       contractual              contracts                 2008             Hall       agreed for single       met
Disabilities   arrangements ready       issued                                                contracts managed
               for expiry of existing                                                         by county's Learning
               service contracts                                                              Disability team.
                                                                                              Payments to all
                                                                                              providers interrupted
                                                                                              due to delay in
                                                                                              obtaining exemption
                                                                                              from Contract
                                                                                              Procedure Rules

Move On        Commission new           New services in Strategic Originally       Lorraine  Tender restarted in      Not met
               services and             place                     January, later   Donnachie February 2008 on
               manage transition                                  July, 2008                 advice from Legal
                                                                                             Services
All            Implement                Establish and   None        Throughout     Geoffrey   Three service user      Partly
               recommendations of       hold regular                2007-08        Ferres     meetings held.          met
               Communications           meetings of                                           No meeting with
               Audit                    service user                                          manager of county's
                                        reference                                             Access to
                                        group                                                 Information and
                                                                                              Services team until
                                                                                              1 April




                                                          Page 5 of 50
Which                                                                                                              Original
Services      Main Aim              Main target      Priority   By When         Lead        Comment                target
Home          Commission new        New service(s)   None       Originally      Duncan      Tender failed.         Partly
Improvement   service(s) and        in place                    October 2007,   Hall        Four agencies to       met
Agency and    manage transition                                 later to                    operate from 1 April
Small                                                           maintain                    covering whole
Repairs                                                         continuity of               county
                                                                service after
                                                                March 2008
Offenders     Oversee Thames        New service(s)   None       July 2008       Sarah       Draft service          Partly
              Valley strategic      in place                                    Carter      specification          met
              review and use                                                                produced by
              conclusions in                                                                Thames Valley
              commissioning new                                                             Cross Authority
              services and                                                                  Group February
              managing transition                                                           2008
People with   Commission new        New service(s)   None       July 2008       Hazel       Future service     Partly
Drugs         services and          in place                                    Nicholson   pattern agreed by  met
Problems      manage transition                                                             Core Strategy
                                                                                            Group January 2008
Women at      Commission new        New service(s)   None       Originally      Heather     Delay between          Partly
Risk of       services and          in place                    September       Wood        panel decision and     met
Domestic      manage transition                                 2007, later                 award of contract
Violence                                                        April 2008                  prevented
                                                                                            achievement of
                                                                                            target

Administering Authority additional priority

All           Improve customer      Obtain Charter   None       End March       Liz Cundy   Charter Mark           Fully met
              service               Mark                        2008                        awarded

                                                      Page 6 of 50
Section 3 – Key facts

3.1   Capacity split by primary client group

The Supporting People programme had a total capacity of 9,724 individuals/households
as at 31 March 2008. Over two thirds were for older people. This included capacity for
community alarm individuals/households and home improvement agency
individuals/households as well as sheltered housing.


               All Oxfordshire - Capacity by Primary Client Group as at 31/03/2008

                                          Teenage Parents      Women at Risk of
                                                               Domestic Violence
                      People with
                  Physical Disabilities                           Young People

      People with Mental                                        Generic Services
       Health Problems
                                                                       Homeless People
         People with
                                                                    Offenders
          Learning
         Disabilities
       People with Drug
          Problems




                                                Older People




Primary Client Group                              31 March 2008 Capacity Proportion
Generic Services                                                     554      5.7%
Homeless People                                                      352      3.6%
Offenders                                                             15      0.2%
Older People                                                       7,676     78.9%
People with Drug Problems                                             20      0.2%
People with Learning Disabilities                                    476      4.9%
People with Mental Health Problems                                   384      3.9%
People with Physical Disabilities                                     44      0.5%
Teenage Parents                                                       54      0.6%
Women at Risk of Domestic Violence                                    29      0.3%
Young People                                                         120      1.2%
Total Capacity                                                     9,724    100.0%



                                            Page 7 of 50
Over two thirds of the Supporting People capacity was accommodation based as at 31
March 2008.

Service Type                                   31 March 2008 Capacity Proportion
Accommodation Based                                             6,689     68.8%
Community or Social Alarm                                         963      9.9%
Floating Support                                                  672      6.9%
Home Improvement Agency (HIA)                                   1,400     14.4%
Total Capacity                                                  9,724    100.0%

3.2   Capacity split by district

Just over one third of the Supporting People capacity was within one district, Oxford, as
at 31 March 2008.


               All Oxfordshire - Capacity as at 31/03/2008 by District



                                      West
                                                        Cherwell




                       Vale




                                                          Oxford
                              South




District                  31 March 2008 Capacity Proportion
Cherwell                                   1,974     20.3%
Oxford City                                3,269     33.6%
South Oxfordshire                          1,521     15.6%
Vale of White Horse                        1,733     17.8%
West Oxfordshire                           1,227     12.6%
Total Capacity                             9,724    100.0%




                                         Page 8 of 50
3.3   Number of services and providers per primary client group

There were 254 services and 55 providers as at 31 March 2008. Some of the providers
cover more than one client group.

                                                     Number of        Number of
                                                    Services as at   Providers as
 Primary Client Group                                31/03/2008      at 31/03/2008
 Generic Services                                         2                2
 Homeless People                                          10               6
 Offenders                                                2                2
 Older People                                             61               23
 People with Drug Problems                                3                2
 People with Learning Disabilities                       132               14
 People with Mental Health Problems                       19               7
 People with Physical Disabilities                        5                3
 Teenage Parents                                          7                4
 Women at Risk of Domestic Violence                       3                3
 Young People                                             10               6

There are a large number of small services for people with learning disabilities.

3.4  Number and proportion of service users in long term services receiving
Supporting People payments

The pie chart below shows the proportion of these service users per client group. There
are 84.2% in the older people client group and 9.6% in the people with learning
disabilities client group.




                                     Page 9 of 50
             Service Users in long term services receiving Supporting People
                            payments by Primary Client Group


                                                People with Physical
                                                    Disabilities
                          People with Mental
                           Health problems
                  People with
              Learning Disabilities




                                                               Older People




The proportion of service users receiving Supporting People payments in
accommodation based services for older people is a lot less than the proportion in
services for people with learning disabilities.

                                                                Number        Proportion
                                                               receiving       receiving
                                               31 March       Supporting      Supporting
                                                 2008           People          People
Primary Client Group                           capacity       payments        payments
Older People (excluding alarms                   5,313           3,713           69.9%
and home improvement agencies)
People with Learning Disabilities                476               423          88.9%

The pie chart below shows the proportion of the long term service users receiving
Supporting People payments by district. There are 34.7% in Oxford City and 24.5% in
Cherwell. The three other districts all have a similar share. The “Other” group accounts
for three service users.




                                          Page 10 of 50
            Service Users in long term services receiving Supporting
                          People payments by District



                                    West
                                                          Cherwell




                        Vale




                            South
                                                       Oxford City




3.5   Benchmarking of spending with similar authorities

We approached the fifteen shire counties the Audit Commission uses as a comparator
when it looks at Oxfordshire, plus unitary authorities carved out of them. Seven shire
counties and two unitary authorities responded.

Oxfordshire has a very high proportion of spending compared to the other authorities for
people with learning disabilities. Oxfordshire has a very low proportion of spending
compared to the other authorities for older people.

Oxfordshire also has a higher proportion of spending for teenage parents and people
with drugs problems compared to the other authorities. Oxfordshire has a much lower
proportion of spending for women at risk of domestic violence and people with mental
health problems. The following table shows Oxfordshire’s proportion of spend on
different primary client groups compared to the nine other authorities.

                                                           Position       Proportion
                                                           compared       compared
                                            Oxfordshire    with other     with other
Primary Client Group                        Proportion     authorities    authorities
Generic Services                                  7.2%         7th / 10          Low
Homeless People                                  14.8%         4th / 10        Middle
Offenders                                         1.1%         7th / 10          Low
Older People                                     15.3%         8th / 10          Low
People with Drug Problems                         2.5%         2nd / 10         High
People with Learning Disabilities                32.8%         1st / 10         High
People with Mental Health Problems               11.5%         8th / 10          Low



                                       Page 11 of 50
                                                          Position       Proportion
                                                          compared       compared
                                           Oxfordshire    with other     with other
 Primary Client Group                      Proportion     authorities    authorities
 People with Physical Disabilities               0.8%         7th / 10          Low
 Teenage Parents                                 3.3%         1st / 10         High
 Women at Risk of Domestic Violence              1.5%         9th / 10          Low
 Young People                                    9.1%         7th / 10          Low

For homeless people there are two other authorities with a spending proportion that is
just above 14%, so Oxfordshire has a similar spending proportion in this client group.

This spend pattern has already changed. In March 2008 floating support services which
used to exist specifically for offenders, people with drug problems, teenage parents and
young people were replaced by generic floating support services.

3.6    Geographical equity analysis information

A geographical equity analysis was carried out from February to April 2008 to look at
gaps in provision for each client group. The main findings of this analysis are as follows:

Gaps in provision within Oxfordshire - districts
The main areas that need new or significant additional spending are as follows -
 Services for women at risk of domestic violence in South Oxfordshire, Vale of White
   Horse and/or West Oxfordshire.
 Services for people with mental health problems in Cherwell and/or Vale of White
   Horse.
 Services for offenders in South Oxfordshire, Vale of White Horse and/or West
   Oxfordshire.
 Services for people with physical disabilities in Vale of White Horse and/or Oxford
   City

These are four client groups where Oxfordshire is spending a smaller proportion of its
budget compared to similar authorities and where there is one or more district that has
either no service at all or only a very low level of service compared to need.

3.7    Summary of key changes over time showing the increase of floating
       support capacity

In terms of capacity the floating support services have yet to see any significant
increase in proportion between 31 March 2003 and 31 March 2008.

The table below shows the proportion of Oxfordshire accommodation based services
and floating support services over time based on the capacity of the services. The
“Other” category includes the home improvement agency proportion (13.6% to 14.4%)
and the community alarm proportion (9.4% to 9.9%).




                                      Page 12 of 50
                             Proportion of Service Type based on Capacity

                100


                 80
   Proportion




                 60                                                         Accommodation
                                                                            Floating
                 40                                                         Other



                 20


                  0
                      2004      2005     2006      2007     2008
                                       Year End



Floating support services have seen a steady increase in their share of spending since
2003 onwards.

The table below shows the proportion of Oxfordshire accommodation based services
and floating support services over time based on the yearly expenditure (predicted
expenditure for 2007-08 for this table).




                                            Page 13 of 50
                                Proportion of Service Type by Spending

                100


                 80
   Proportion




                 60                                                            Accommodation
                                                                               Floating
                 40                                                            Other


                 20


                  0
                      2003/04   2004/05      2005/06       2006/07   2007/08
                                          Financial Year



The “Other” category includes the home improvement agency proportion (0.8% to 0.9%)
or the community alarm proportion (0.8% to 0.4%).

On both the proportion of service type line graphs the “accommodation and floating
support” service type is included in the “Other” category. All services that had this
service type have now been reclassified to accommodation service type or floating
service type.




                                                Page 14 of 50
Section 4 – Spending

4.1   Budget Report 2007-08 by primary client group with pie-chart

For 2007-08 the Oxfordshire Supporting People actual expenditure was just under
£17.9m. The largest proportion of this spending is on people with learning disabilities
followed by older people and homeless people.


                All Oxfordshire - 2007/08 Expenditure by Primary Client Group


                           Young People
                Women at Risk of
                Domestic Violence
               Teenage Parents                      Generic Services
                   People with
                    Physical                                     Homeless People
                   Disabilities
           People with Mental
            Health problems
                                                                       Offenders




                                                                       Older People



                                                             People with Drug
                            People with                         Problems
                             Learning
                            Disabilities




 Primary Client Group                           2007-08 Expenditure £,000 Proportion
 Generic Services                                                   1,295      7.2%
 Homeless People                                                    2,650     14.8%
 Offenders                                                            198      1.1%
 Older People                                                       2,740     15.3%
 People with Drug Problems                                            449      2.5%
 People with Learning Disabilities                                  5,862     32.8%
 People with Mental Health problems                                 2,055     11.5%
 People with Physical Disabilities                                    152      0.8%
 Teenage Parents                                                      594      3.3%
 Women at Risk of Domestic Violence                                   272      1.5%
 Young People                                                       1,624      9.1%
 Total Expenditure                                                17,892     100.0%



                                           Page 15 of 50
4.2   Budget Report 2007-08 by district and primary client-group with pie-charts
      showing spending shares by district and for each district spending shares
      by client group

Oxford City has the highest proportion of expenditure for 2007-08 (Actual Spend)
followed by Cherwell and then West


                      All Oxfordshire - 2007/08 Expenditure by District




                                West
                                                         Cherwell




                       Vale




                       South


                                                         Oxford




District                 2007-08 Expenditure £,000           Proportion
Cherwell                                     3,450                19.3%
Oxford City                                  7,578                42.4%
South Oxfordshire                            2,244                12.5%
Vale of White Horse                          1,902                10.6%
West Oxfordshire                             2,718                15.2%
Total Expenditure                          17,892                100.0%

The following five pie charts show the proportion spent on each primary client group
within each district.




                                       Page 16 of 50
         Cherwell - 2007/08 Expenditure by Primary Client Group




                                             Generic Services
                                                    Homeless People
                Young People
                                                     Offenders
  Women at Risk of
  Domestic Violence
                                                            Older People

 Teenage Parents

     People with                                             People with Drug
      Physical                                                  Problems
     Disabilities
People with Mental
 Health Problems

                                         People with
                                          Learning
                                         Disabilities




       Oxford City - 2007/08 Expenditure by Primary Client Group


                    Young People
     Women at Risk of
     Domestic Violence
                                         Generic Services
     Teenage Parents
         People with
          Physical
         Disabilities
                                                            Homeless People

People with Mental
 Health Problems




                                                        Offenders

                                                     Older People
                     People with
                                            People with Drug
                      Learning
                                               Problems
                     Disabilities




                                    Page 17 of 50
         South Oxfordshire 2007/08 Expenditure by Primary Client Group




                           Young People
                                          Generic Services
              Teenage Parents
        People with                                 Homeless People
         Physical
        Disabilities
People with Mental
 Health Problems                                               Older People




                                                               People with Drug
                                                                  Problems



                       People with
                        Learning
                       Disabilities




        Vale of White Horse 2007/08 Expenditure by Primary Client Group




                       Young People
                                              Generic Services
            People with Mental
             Health Problems                                 Homeless People
                                                                Offenders




            People with                                        Older People
             Learning
            Disabilities



                                          People with Drug
                                             Problems




                                      Page 18 of 50
              West Oxfordshire 2007/08 Expenditure by Primary Client Group
                             Young People
                     Teenage Parents
                        People with
                         Physical
                        Disabilities
                                                Generic Services
               People with Mental
                Health Problems
                                                           Homeless People


                                                              Offenders


                                                              Older People

                                                            People with Drug
                                                               Problems

                       People with
                        Learning
                       Disabilities




Cherwell Over half of the Cherwell spending is on people with learning disabilities (36%)
and older people (17%). Compared to other districts Cherwell has a very high proportion
of its spending on young people (14%).

Oxford, unlike any other district, has its highest proportion of spending on homeless
people (27%). Compared to other districts Oxford City has a very high proportion of its
spending on people with mental health problems (21%)

South Oxfordshire Over half of the South Oxfordshire spending is on people with
learning disabilities (51.5%). Another 21% is on older people. There is no spending on
offenders or women at risk of domestic violence.

Vale of White Horse Three quarters of the Vale spending is on people with learning
disabilities (42%) and older people (33%). The proportion of spending on older people is
higher for the Vale than the other districts. There is no spending on people with physical
disabilities, teenage parents and women at risk of domestic violence.

West Oxfordshire Over half of the West Oxfordshire spending is on people with learning
disabilities (55%). The proportion of spending on older people is lower for the West than
the other districts (10%). There is no spending on women at risk of domestic violence.

The following table shows the 2007-08 proportions of spend per client group for each
district.




                                        Page 19 of 50
Primary Client Group                   Cherwell Oxford      South      Vale   West
Generic Services                          6.6%    6.8%        5.8%      8.5%   9.5%
Homeless People                           2.3% 27.1%          3.3%      2.6% 12.0%
Offenders                                 0.9%    1.6%        0.0%      1.7%   0.5%
Older People                             17.1% 10.2%         21.0%     33.2% 10.0%
People with Drug Problems                 2.3%    3.6%        1.0%      2.7%   0.8%
People with Learning Disabilities        35.7% 15.5%         51.5%     42.3% 55.0%
People with Mental Health Problems        4.2% 21.4%          6.7%      0.6%   4.6%
People with Physical Disabilities         3.1%    0.1%        0.0%      0.0%   1.2%
Teenage Parents                           9.4%    2.2%        1.4%      0.0%   2.7%
Women at Risk Domestic Violence           4.4%    1.6%        0.0%      0.0%   0.0%
Young People                             14.1%    9.9%        9.3%      8.4%   3.5%
District Expenditure                    100.0% 100.0%       100.0%    100.0% 100.0%

4.3   New value for money policy information

A new value for money policy for Oxfordshire was developed in close partnership with
local providers and was launched in January 2008. This led to a value for money
assessment of 114 services funded by the programme. Most of this work was completed
in three months, a big improvement on performance in previous years.

82% of these services satisfied the new value for money criteria and were awarded an
inflationary increase of 3.7%.

4.4   Summary of how the spend has altered compared to previous years

The following table shows the Supporting People spend per primary client group for the
two previous years. The amount spent over the last three years has dropped from £20.6
million to £18.7 million to £17.9 million.

                                                               2006-
                                      2005-06   2005-06         07        2006-07
                                       Spend     Spend         Spend       Spend
Primary Client Group                   £,000   Proportion      £,000     Proportion
Generic Services                         1,554      7.5%        1,178          6.3%
Homeless People                          4,498     21.8%        2,558         13.6%
Offenders                                  342      1.7%          200          1.1%
Older People                             2,782     13.5%        2,838         15.1%
People with Drug Problems                  437      2.1%          557          3.0%
People with Learning Disabilities        6,253     30.3%        6,194         33.0%
People Mental Health Problems            2,629     12.7%        2,122         11.3%
People with Physical Disabilities          238      1.2%          128          0.7%
Teenage Parents                            758      3.7%          697          3.7%
Women at Risk Domestic Violence            268      1.3%          268          1.4%
Young People                               870      4.2%        2,015         10.7%
Refugees                                    26      0.1%           13          0.1%
Total Expenditure                       20,655    100.0%       18,767        100.0%




                                    Page 20 of 50
Some services which mainly supported young homeless people have been reclassified
since 2005-06 from homeless people to young people, which explains the large fall in
spending on homeless people and the large increase in spending on young people.

Spending on people with learning disabilities is consistently over 30%, peaking at 33%
in 2006-07. Spending on older people has been steadily increasing over the last three
years.




                                    Page 21 of 50
Section 5 – Performance

5.1   Oxfordshire overall score for each performance measure

Performance data from Oxfordshire for 2007-08
Data reported locally.

 Measure                                      2006-07 Score     2007-08 Score
 KPI 1  Maintain independent living              95.4%              98.8%
 KPI 2  Planned move on                          49.5%              55.9%
 SPI 1  Availability                             97.8%              98.1%
 SPI 2a Utilisation (accommodation)              96.6%              97.1%
 SPI 2b Utilisation (non accommodation)          103.4%             97.7%
 SPI 3  Staffing                                    -               99.3%
 SPI 4  Throughput                               144.5%            135.1%

The scores for all measures have improved compared to the previous year apart from
SPI 2b and SPI 4.

Oxfordshire 2007-08 KPI 1 data
Data sent to central government. Key Performance Indicator 1 measures the number of
people who establish and maintain independent living in long-term services and floating
support services.

 KPI 1 data (CLG)      Percent Score       Total A      Total B       Total C
 Quarter 1 2007-08         99.3%            1,288         46             9
 Quarter 2 2007-08         98.7%            5,292        220            71
 Quarter 3 2007-08         98.7%            5,831        237            78
 Quarter 4 2007-08         99.1%            6,098        171            57
 Year 2007-08              98.9%           18,509        674           215

Oxfordshire 2007-08 KPI 2 data
Data sent to central government. Key Performance Indicator 2 measures the number of
people who move on in a planned way from short-term, accommodation-based services.

 KPI 2 data (CLG)       Percent Score      Total A      Total B
 Quarter 1 2007-08          53.1%            26           49
 Quarter 2 2007-08          54.2%           237          437
 Quarter 3 2007-08          58.9%           234          397
 Quarter 4 2007-08          58.1%           172          296
 Year 2007-08               56.7%           669          1179

Oxfordshire’s performance is in the top 25% for long term and floating services (KPI 1)
and in the bottom 25% for short term, accommodation based services (KPI 2) when
compared with performance results in other authorities

The performance of short term, accommodation based services (KPI 2) is heavily
skewed by the large hostels for homeless people within Oxford City


                                     Page 22 of 50
The return rate to government has improved over the year with a return rate of 12.7%
for quarter 1, 73.5% for quarter 2, 95.7% for quarter 3 and 97.9% for quarter 4.

5.2   Oxfordshire KPI 1 and 2 overall scores for each client group

Data reported locally.

                                                 Oxfordshire Oxfordshire
Primary Client Group (2007-08 data)               KPI 1 %     KPI 2 %
Frail elderly people                                 96.5        N/A
Generic                                              97.6        N/A
Homeless families                                    94.1        N/A
Offenders/people at risk of offending                98.5       60.0
Older people with mental health problems            100.0        N/A
Older people                                         99.3        N/A
People with drug problems                            84.3       66.7
People with learning disabilities                    99.7        N/A
People with mental health problems                   98.9       84.2
People with physical or sensory disabilities         97.5       75.0
Single homeless people                               98.6       47.7
Teenage parents                                      98.8       94.1
Women at risk from domestic violence                 N/A        91.3
Young people at risk                                 92.2       75.3
Total                                                98.8       55.9

5.3   Oxfordshire KPI 1 and 2 overall scores for each provider

Data reported locally.

                                          Oxfordshire Oxfordshire
Provider (2007-08 data)                    KPI 1 %     KPI 2 %
A2 Housing Group                              90.9        N/A
Abbeyfield Oxford Society                     95.0        N/A
Abbeyfield UK                                 94.8        N/A
Ability Housing Association                  100.0        75.0
Advance Housing and Support Ltd              100.0        N/A
Advance Housing and Support Ltd (SOLD)       100.0        N/A
Anchor Trust                                  99.1        N/A
Banbury Homes Housing Association             99.2        71.4
Bromford Housing Group                        99.6       100.0
BYHP (Supporting Young People in Housing)     98.5       100.0
Catalyst Communities Housing Association      99.0        N/A
Charter Community Housing                     99.4        N/A
Cherwell Housing Trust                        94.1        70.9
Christian Life Centre Trust                  100.0        N/A
Christ's Hospital of Abingdon                 99.1        N/A


                                     Page 23 of 50
                                              Oxfordshire Oxfordshire
Provider (2007-08 data)                        KPI 1 %     KPI 2 %
City of Oxford Charity                            97.3        N/A
Connection                                        94.5       87.5
Cottsway Housing Association Limited              98.9        N/A
Elmore Community Services                         96.6        N/A
English Churches Housing Group                    96.7       49.5
Hanover Housing Association                       99.6        N/A
Home Farm Trust Ltd                              100.0        N/A
Home Group Ltd (Stonham)                          97.4       75.7
Housing 21                                        99.0        N/A
HVHS Housing Group                               100.0        N/A
James Butcher Housing Association                 98.6        N/A
Jephson Housing Association                       98.6        N/A
Kingwood Trust                                   100.0        N/A
Life Housing                                      N/A        92.3
Mencap                                            97.8        N/A
Methodist Homes Housing Association              100.0        N/A
New Support Options                               97.8        N/A
Oxford Citizens Housing Association               99.0        N/A
Oxford City Council                               99.7       75.0
Oxford Night Shelter                              N/A        42.6
Oxford Physical Disabilities Team                 91.1        N/A
Oxfordshire Adult Placement Scheme               100.0        N/A
Oxfordshire Learning Disability team             100.0        N/A
Oxfordshire MIND                                  98.3        N/A
Oxfordshire Physical Disability Team             100.0        N/A
Oxfordshire Supported Living Scheme               99.4        N/A
Oxfordshire Women's Aid                           N/A        90.9
Paramount Housing Association Ltd                100.0        N/A
Raglan Housing Association                        99.2        N/A
Response Organisation                             99.4        N/A
Ridgeway Partnership (OLDT)                      100.0        N/A
Sahara Asian Women's Project                      N/A        83.3
Soha Housing                                      99.3        N/A
St Luke's Housing Society Ltd                     98.0        N/A
Style Acre                                       100.0        N/A
TACT                                             100.0        N/A
Thame and District Housing Association Ltd        99.6        N/A
The Bridge (Oxford) Limited                       N/A        81.8
The Guinness Trust                                N/A        62.5
The Laurels                                      100.0        N/A
The Vale Housing Association                      99.2        N/A
United Response                                  100.0        N/A
Total                                             98.8       55.9




                                  Page 24 of 50
5.5   Reports for each quarter comparing with national and regional average
      scores for KPI 1 and 2 for each client group where we have services

Data sent to central government

Quarter 1

Q1 Client Group                KPI 1                         KPI 2
                               Score                         Score
Learning Disabilities          100.0%                       N/A
Older People                   99.2%                        N/A
Frail Elderly                  No Return                     N/A
Homeless (Single)              100.0%                 51.1%
                                                                                    
Homeless (Family)              No Return                     N/A
Generic Services               99.4%                        N/A
Mental Health                  100.0%                       0.0%                   
Young People                   No Return                     100.0%                 
Teenage Parents                No Return                     100.0%                 
Domestic Violence              N/A                           No Return

Drug Problems                  No Return                     No Return

Offenders                      No Return                     No Return

Physical Disabilities          No Return                     No Return

All Client Groups              99.3%                        53.1%                  
There are a lot of gaps in the quarter 1 output as a limited amount of data was sent to
central government due to staff leave, late return of data and unauthorised contracts.




                                     Page 25 of 50
Quarter 2

Q2 Client Group         KPI 1                     KPI 2
                        Score                     Score
Learning Disabilities   100.0%                 N/A

Older People            99.3%                    N/A
Frail Elderly           100.0%                   N/A
Homeless (Single)       94.4%                    45.5%    
Homeless (Family)       98.0%                    N/A
Generic Services        97.3%                    N/A
Mental Health           99.4%                    100.0%   
Young People            90.9%                    76.4%    
Teenage Parents         100.0%                   87.5%    
Domestic Violence       N/A                       91.3%    
Drug Problems           77.8%                    75.0%    
Offenders               100.0%                   50.0%    
Physical Disabilities   100.0%                   100.0%   
All Client Groups       98.7%                    54.2%    




                              Page 26 of 50
Quarter 3

Q3 Client Group         KPI 1                     KPI 2
                        Score                     Score
Learning Disabilities   99.6%                    N/A
Older People            99.3%                  N/A

Frail Elderly           94.4%                    N/A
Homeless (Single)       100.0%                   51.5%    
Homeless (Family)       98.5%                    N/A
Generic Services        96.7%                    N/A
Mental Health           98.6%                    66.7%    
Young People            91.9%                    78.2%    
Teenage Parents         95.7%                    100.0%   
Domestic Violence       N/A                       86.4%    
Drug Problems           83.1%                    80.0%    
Offenders               100.0%                 0.0%
                                                           
Physical Disabilities   97.1%                    0.0%     
All Client Groups       98.7%                  58.9%
                                                           




                              Page 27 of 50
Quarter 4

Client Group                  KPI 1                        KPI 2
                              Score                        Score
Learning Disabilities         99.6%                  N/A

Older People                  99.2%                       N/A
Frail Elderly                 92.9%                       N/A
Homeless (Single)             100.0%                 53.8%
                                                                                
Homeless (Family)             N/A                          N/A
Generic Services              98.1%                       N/A
Mental Health                 98.5%                       75.0%                
Young People                  N/A                          61.3%                
Teenage Parents               N/A                          92.9%
                                                                                
Domestic Violence             N/A                          100.0%               
Drug Problems                 N/A                          75.0%                
Offenders                     N/A                          No departs

Physical Disabilities         100.0%                      100.0%               
All Client Groups             99.1%                       58.1%                
There are gaps in quarter 4 data compared to quarter 2 and 3 data, due to homeless
(family), young people, teenage parents, people with drug problems and offenders
floating support services being moved to generic floating support services.

For the offenders KPI 2 score there were no departures within the quarter.




                                    Page 28 of 50
Key to symbols used on quarter 1 to quarter 4 smiley face reports


       Above both national and regional scores
       Below one of the national or regional scores
       Below both national and regional scores

      Higher score than last quarter
 Similar score to last quarter

      Lower score than last quarter

Over the past year the majority of Oxfordshire client group scores are above both
national and regional scores, there are more green faces than red/amber faces.

Where the Oxfordshire score is below both national and regional scores the Supporting
People team have followed this up with the providers concerned.

The one Oxfordshire score that is consistently lower than the regional and national
average is the KPI 2 score for homeless (single). The data here includes several large
hostels in Oxford City where there is a high throughput – one person may leave to sleep
rough six or seven times during a quarter, each will be counted as unplanned.

For 2008-09 the KPI 2 data will be audited as part of the Local Area Agreement to
measure the National Indicator 141.




                                    Page 29 of 50
Section 6 – Information on Service Users

6.1                 New Client Record Form data summary

Data from new client records. Older people services are exempt from completing these
forms. Oxfordshire providers have returned a total of 1,877 new client record forms for
2007-08. This is a higher than last year when the number of forms was 1,741.

 Client Summary                      No.      % of total

                     Total          1,877       100.0%

      Average age                   34.68

      Under 18 yrs                   147         7.8%

  60 yrs and over                    98          5.2%

                     Male           1,214       64.7%

                    Female           602        32.1%


Around a third are in the 16 to 25 age group.


                                                 Age Profile
                    300

                    250
      No. clients




                    200

                    150

                    100

                     50

                      0
                          16/17 18-21 22-25 26-30 31-35 36-40 41-45 46-54 55-64 65-74 75-84 84+

                                                        Age Group


Client Group - Single homeless people account for 42% of the returns. Much of the data
is dependent on which providers return the most forms. The Oxford Night Shelter
accounts for 34% of the returns, most of which are from single homeless people.




                                                  Page 30 of 50
                                                                                                                                          No. clients




                                                                                                                          0
                                                                                                                              100
                                                                                                                                    200
                                                                                                                                          300
                                                                                                                                                400
                                                                                                                                                      500
                                                                                                                                                            600
                                                                                                                                                                  700
                                                                                                                                                                        800
                                                                                                                                                                                                                                                                                                               10.0
                                                                                                                                                                                                                                                                                                               15.0
                                                                                                                                                                                                                                                                                                             % 20.0
                                                                                                                                                                                                                                                                                                               25.0
                                                                                                                                                                                                                                                                                                               30.0
                                                                                                                                                                                                                                                                                                               35.0
                                                                                                                                                                                                                                                                                                               40.0
                                                                                                                                                                                                                                                                                                               45.0




                                                                                                                                                                                                                                                                                                                0.0
                                                                                                                                                                                                                                                                                                                5.0




                                                                                                                                                                                             housing.
                                                                                                                                                                                                                                                                                    older people support
                                                                                                               Sup Hsg
                                                                                                                                                                                                                                                                                        older people m'h
                                                                                                                                                                                                                                                                                             frail elderly
                                                                                                               Floating
                                                                                                                                                                                                                                                                                           mental health
                                                                                                                 Direct                                                                                                                                                                   learning disab
                                                                                                                access
                                                                                                                                                                                                                                                                                       phys or sens' dis
                                                                                                               Women                                                                                                                                                                    single homeless
                                                                                                               Refuge
                                                                                                                                                                                                                                                                                                 alcohol

                                                                                                                 Foyer                                                                                                                                                                             drugs

                                                                                                                                                                                                                                                                                              offenders




                                                                                                     Type
                                                                                                              Outreach                                                                                                                                                              mental disord offend




                                                                                                                                                                              Service Type




Page 31 of 50
                                                                                                                                                                                                                                                                                      young people risk
                                                                                                               Resettle
                                                                                                                                                                                                                                                                                                                      Client Primary Needs




                                                                                                                ment                                                                                                                                                                 young people care
                                                                                                                                                                                                                                                                                        domestic abuse
                                                                                                            Teen Parent
                                                                                                               Ac                                                                                                                                                                              HIV/AIDS

                                                                                                                                                                                                                                                                                          homeless fam
                                                                                                              Res care
                                                                                                                                                                                                                                                                                               refugees

                                                                                                                                                                                                                                                                                           teen parents
                                                                                                                Adult
                                                                                                               Placem't                                                                                                                                                                   rough sleeper

                                                                                                                 Sup                                                                                                                                                                            traveller




                Primary Client Economic status - 33% are long term sick / disabled, 29% are job
                                                                                                               Lodging
                                                                                                                                                                                                                                                                                                 generic




                seekers and 23% are not seeking work. There are 6% in full time or part time work.
                                                                                                                                                                                             Service type – 37% are direct access, 30% are floating support and 27% are supported
                                                                 Primary Client Economic Status
                   700
                   600
     No. clients



                   500
                   400
                   300
                   200
                   100
                     0
                                                                                     Govt train/New deal




                                                                                                                                                                                       Student
                                                                                                                                     Retired




                                                                                                                                                                                                                               under 16
                                                            Part time work
                                  Full time work




                                                                                                                   Job seeker




                                                                                                                                                           Not seeking work




                                                                                                                                                                                                          Long term sick
Referral source - 40% of the new service users are self referral / direct application.
Another 13% are referred by voluntary agencies and 11% by social services.


                                                                                                              Referral Source
                   800
                   700

                   600
                   500
  No. clients




                   400
                   300
                   200

                   100
                    0
                                                                                                                                               Move UK /




                                                                                                                                                                                                                       YOT
                                                                                                           CMHT




                                                                                                                                                                        Internal
                                                                                                                                  Self
                                                                    SSD




                                                                                                                                                                                                                                          Other
                                                   LA Hsg




                                                                                                                                                                                                 Health
                                                                                                                                                                                   Alt RSL




                                                                                                                                                                                                                             Police
                                                                             Probation




                                                                                                                         Vol
                         LA Nom




                                                                                                                                                HOMES




                                                                                                                                Source


In terms of previous accommodation 31% were rough sleeping, 11% were living with
family and 9% were housing association general needs tenants.

Statutory Duties - The following table shows the number of new client records where the
person is requiring services under the following statutory frameworks.




                                                                                                                  Page 32 of 50
Statutory Duties                                  Number          Percent
Full Homeless duty                                  186            9.9%
Care Management                                     178            9.5%
Care Programme Approach                             112            6.0%
Care Programme Approach Enhanced                     57            3.0%
Probation or Youth Offending Teams                  121            6.4%
Multi Agency Public Protection                       4             0.2%
Drug Interventions Programme                         50            2.7%
Anti Social Behaviour Order                          11            0.6%

Previous Local Authority - For the majority of the returns is Oxford City with a proportion
of 62% followed by Cherwell with a proportion of 10.5%, South Oxfordshire with 9%,
West Oxfordshire with 8% and Vale of White Horse with 4%. The remainder are from
outside Oxfordshire.


                        New Client Records - Previous Area



                                 Out of County       Cherwell
                              West


                       Vale


                    South




                                                         Oxford




Oxfordshire new client record returns compared to National new client record returns

Oxfordshire has the following differences compared to the national data:
 Lower proportion of women - 32% for Oxfordshire and 49% for England
 Slightly older age profile -18 to 24 years is 22.4% for Oxfordshire and 28.2% for
   England
 Higher proportion of single homeless people - 42% for Oxfordshire and 29% for
   England
 Lower proportion of women at risk of domestic violence - 3% for Oxfordshire and
   11% for England



                                         Page 33 of 50
     Higher proportion of service users with an economic status of long term sick - 33%
      for Oxfordshire and 25% for England
     Higher proportion of self referrals - 33% for Oxfordshire and 24% for England

6.2      Balance of “imports” and “exports”

In 2007-08 more service users left Oxfordshire to access a service than entered
Oxfordshire to access one: 126 entered Oxfordshire and 145 left, a balance of -19

The primary client group with most of the “imports” is single homeless people (53
service users) followed by women at risk of domestic violence (30 service users).

The primary client group with most of the “exports” is women at risk of domestic violence
(60 service users) followed by single homeless people (35 service users)

Oxfordshire is a significant net exporter of women at risk of domestic violence service
users, with 30 “imports” and 60 “exports” leaving a balance of -30. Other client groups
where Oxfordshire is a net exporter includes rough sleepers with a balance of -8 and
offenders with a balance of -6.

The only client group where Oxfordshire is a significant importer of service users is
single homeless people with 53 imports and 35 exports leaving a balance of +18.

Over the last five years of new client record recording Oxfordshire has changed from a
net importer of service users to a net exporter of service users.

 Year                    Imports      Exports        Balance
 2003-04                   380          258        + 122 imports
 2004-05                   354          209        + 145 imports
 2005-06                   191          168         + 23 imports
 2006-07                   144          165          - 21 imports
 2007-08                   126          145          - 19 imports

The number of imports to Oxfordshire account for 6.7% of the new client record returns.

6.3      Ethnic breakdown of service users per district

Data from new client records data and finance record data. The number of returns per
ethnic group is as follows – this includes the records where the ethnic group is not
recorded. Data for 2006-07 and 2007-08 is recorded on the table.

                     2006-07      2006-07       2007-08     2007-08
 Race                Number       Percent       Number      Percent
 Asian                  68          1.1%           78         1.2%
 Black                 127          2.0%          162         2.6%
 Chinese                13          0.2%           16         0.3%
 Mixed / Other          86          1.4%          116         1.8%
 No Data               842         13.3%          524         8.3%
 White                5,210        82.1%         5,393       85.8%


                                       Page 34 of 50
                  2006-07     2006-07         2007-08      2007-08
Race              Number      Percent         Number       Percent
Total              6,346      100.0%           6,289       100.0%


                                      2007-08 Race


                            Asian        Black
                                                          Chinese

                                                                Mixed / Other

                                                                No Data




                              White




The numbers per ethnic group are as follows –.

                                        2006-07       2006-07    2007-08        2007-08
Ethnic Group                            Number        Percent    Number         Percent
Asian Bangladeshi                          7            0.1%        9            0.1%
Asian Indian                               32           0.5%        33           0.5%
Asian Other                                13           0.2%        13           0.2%
Asian Pakistani                            16           0.3%        23           0.4%
Black African                              40           0.6%        55           0.9%
Black Caribbean                            78           1.2%        87           1.4%
Black Other                                9            0.1%        19           0.3%
Chinese                                    13           0.2%        17           0.3%
Decline to share                          128           2.0%       120           1.9%
Mixed Other                                15           0.2%        9            0.1%
Mixed White & Asian                        14           0.2%        15           0.2%
Mixed White & Black African                9            0.1%        10           0.2%
Mixed White & Black Carribbean             43           0.7%        47           0.7%
No response                               714          11.3%       404           6.4%
Other                                      5            0.1%        35           0.6%



                                      Page 35 of 50
                                       2006-07        2006-07   2007-08   2007-08
Ethnic Group                           Number         Percent   Number    Percent
White British                           5,052          79.6%     5,225     83.1%
White Irish                               91            1.4%      117       1.9%
White Other                               67            1.1%       51       0.8%
Total                                   6,346         100.0%     6,289    100.0%

The BME groups with the highest numbers for 2007-08 are Black Caribbean and Black
Other.

The district with the highest number of BME service users is Oxford City followed by
Cherwell. The “White” in this table group includes White Irish and White Other. There
are two service users from Brill and one service user from Lechlade that account for the
“Other” district.

                         BME        No Data      White  Total
District (2007-08)      Number      Number      Number Number
Cherwell                   44         88         1,157  1,289
Oxford City               293         285        2,230  2,808
South Oxfordshire          14         24          741    779
Vale of White Horse         9         64          584    657
West Oxfordshire           12         63          678    753
Other                       0          0           3      3
Total                     372         524        5,393  6,289

The districts with the highest proportion of BME service users are listed in the table
below – this excludes service users where ethnic data is not recorded. The proportion of
service users from black or ethnic minority (BME) groups for Oxfordshire in 2007-08 is
6.5% (372 out of 5,765). The BME proportion for 2006-07 was less at 5.3% (294 out of
5,504).

                         BME         White       Total Proportion
District (2007-08)      Number      Number      Number  of BME
Cherwell                   44        1,157       1,201     3.7
Oxford City               293        2,230       2,523    11.6
South Oxfordshire          14         741         755      1.9
Vale of White Horse         9         584         593      1.5
West Oxfordshire           12         678         690      1.7
Other                       0          3           3       0.0
Total                     372        5,393       5,765     6.5

The 2007-08 Supporting People proportion of BME service users in each district is
compared to the 2001 proportion of BME population aged 16+ in each district – see
table and bar chart below.

                             2007-08                  2001 Census
                         Supporting People           BME Proportion
District                  BME Proportion                aged 16+
Cherwell                        3.7                        3.4


                                     Page 36 of 50
Oxford City                                      11.6                        11.6
South Oxfordshire                                 1.9                         1.8
Vale of White Horse                               1.5                         2.1
West Oxfordshire                                  1.7                         1.4
Oxfordshire                                       6.5                         4.4


                        BME Proportion - Supporting People 2007/08 service users
                            compared to Census 2001 population (Aged 16+)

                   14

                   12

                   10
  Proportion BME




                    8

                    6

                    4

                    2

                    0
                        Cherwell   Oxford City          South         Vale          West    Oxfordshire

                         Supporting People BME Proportion           2001 Census BME Proportion aged 16+



The 2011 projection for the BME proportion in Oxfordshire is 5.7%. In Oxford City it is
15.4%. There is no projection for the other districts as the numbers are too small to
produce reliable estimates.

6.4                 Ethnic breakdown of service users per client group

The client groups with the highest number of BME service users are listed in the table
below. – This excludes service users where ethnic data is not recorded. The client
groups in the table are sorted in order of the client group with the highest proportion of
BME service users. The BME proportion for the alcohol problems and homeless families
with support needs groups are both low.

                                                             BME         White       Total Proportion
Primary Client Group                                        Number      Number      Number  of BME
Refugees                                                       2           1           3      66.7
Women at risk of domestic violence                            22          33          55      40.0
Offenders/at risk of offending                                 9          23          32      28.1
Generic                                                       10          68          78      12.8


                                                    Page 37 of 50
                                           BME          White    Total Proportion
Primary Client Group                      Number       Number   Number  of BME
Single homeless people                      100          681      781     12.8
People with drug problems                    20          139      159     12.6
Rough sleepers                                2          14        16     12.5
Young people leaving care                     1          10        11      9.1
Young people at risk                         12          132      144      8.3
People with mental health problems           35          395      430      8.1
Older people mental health/dementia           1          13        14      7.1
People with physical disabilities             6          78        84      7.1
Teenage parents                               2          32        34      5.9
People with learning disabilities            18          429      447      4.0
Older people                                127         3,126    3,253     3.9
People with alcohol problems                  4          120      124      3.2
Homeless families                             1          41        42      2.4
Frail elderly people                          0          58        58      0.0
All Client Groups                           372         5,393    5,765     6.5

6.5   Services with a high number and a high proportion of BME Users

The services listed in the following table all have 10 or more BME service users and a
proportion of BME users of more than 10%

                                      BME             White    Total     Proportion
Service Name                         Number          Number   Number      of BME
Oxford Night Shelter                   66              507      573         11.5
The Bridge Project                     26               91      117         22.2
OCHA Sheltered Housing - City
Site                                    26            155       181          14.4
Connection - Floating Support,
Oxford                                  16             62       78           20.5
Oxfordshire Women's Aid
(Refuge)                                12             15       27           44.4
Anchor Court                            11             9        20           55.0
Julian Housing                          10             51       61           16.4

Anchor Court has 40 flats but the figure of 20 above relates only to those tenants who
receive Supporting People payments.




                                     Page 38 of 50
Section 7 – Departures and Outcomes for Service Users

7.1   Departures from long term and floating support services

The number of service users leaving long term and floating support services recorded
on the 2007-08 performance returns is 1,331. The following table shows what happened
to these service users.

Service Users who have left during 2007-08
Long term and floating support services                 Number Percent
Completed a programme of support and no longer
needs service                                               580     43.6%
Moved on from an accommodation based service to
independent living, with or without long term support        95      7.1%
Moved to (other) sheltered accommodation                    139     10.4%
Moved to (other) long term supported housing                 51      3.8%
Died                                                        294     22.1%
Committed suicide                                             1      0.1%
Taken into custody                                           11      0.8%
Entered a long stay hospital or hospice                       9      0.7%
Entered an acute psychiatric hospital                         5      0.4%
Moved to a care home                                         44      3.3%
Moved to a nursing care home                                 48      3.6%
Moved to short term supported housing                        27      2.0%
Evicted                                                      16      1.2%
Abandoned tenancy                                            11      0.8%
Total                                                     1,331    100.0%

On the performance returns for quarter 4 there are 418 users recorded as moving to re-
organised Oxfordshire floating support services in March 2008, these have been
excluded from this table.

7.2   Departures for short term, accommodation based services

The number of service users leaving short term, accommodation based services
recorded on the 2007-08 performance returns is 1,647. The following table shows the
destination of these service users.

Service Users who have left during 2007-08
Short term, accommodation based services                Number Percent
Staying with friends                                       167  10.1%
Staying with family members                                123    7.5%
Moved into bed and breakfast accommodation                   8    0.5%
Moved into supported housing                               340  20.6%
Moved into sheltered housing                                 5    0.3%
Moved into a care home                                       5    0.3%
Moved to accommodation as an owner occupier                  2    0.1%
Renting privately owned accommodation                      107    6.5%
Moved to take up an RSL tenancy                             98    6.0%


                                    Page 39 of 50
Service Users who have left during 2007-08
Short term, accommodation based services                          Number Percent
Moved to take up a local authority tenancy                            114   6.9%
Returned to previous home                                              44   2.7%
Entered hospital (not long term)                                       20   1.2%
Committed suicide                                                       1   0.1%
Taken into custody                                                     50   3.0%
Sleeping rough                                                        260  15.8%
Entered a long term stay or hospice                                     6   0.4%
Entered an acute psychiatric hospital                                   7   0.4%
Not known                                                             290  17.6%
Total                                                               1,647 100.0%

Evicted (% shown as total of people moving)                             185      11.2%
Abandoned (% shown as total of people moving)                            36       2.2%

The number of planned departures is 921 (55.9%).

7.3    Outcomes for users of short term services

The number of outcome monitoring forms for people leaving short term services is 1,086
for the period 31 May 2007 to 31 March 2008. This includes floating support departures.
The expected number of returns based on performance return departures for the
reporting period is approximately 1,370 (10 months of data = 1,647 x 10 / 12). This is a
return rate of 79%

This is a new data collection procedure introduced on 31 May 2007 last year to look at
the support needs and outcomes of service users. Information is collected on 20
separate needs.

The following table shows how these 20 separate support needs were completed for all
Oxfordshire returns.

                                                                                 Number
                                                             Number              with       % with
Oxfordshire Short Term Summary Data                          with       % with   outcome    outcome
1,086 returns (Includes Floating Support)                    need       need     achieved   achieved
1a) Income / Welfare                                              636     58.6        564        88.7
1b) Reduce debt                                                   421     38.8        290        68.9
1c) Paid Work (i) Obtain Paid Work                                218     20.1         63        28.9
1c) Paid Work (ii) Participate in Paid Work                       218     20.1         90        41.3
2a) Training & Education (i) Participate in Qualification         434     40.0        237        54.6
2a) Training & Education (ii) Achieve Qualification               434     40.0         62        14.3
2b) Leisure / Culture / Faith                                     346     31.9        239        69.1
2c) Voluntary Work                                                272     25.1        145        53.3
2d) Established Contact (i) External Services                     586     54.0        491        83.8
2d) Established Contact (ii) Friends & Family                     586     54.0        331        56.5
3a) Physical Health                                               389     35.8        291        74.8
3b) Mental Health                                                 459     42.3        332        72.3
3c) Substance Misuse                                              510     47.0        288        56.5



                                             Page 40 of 50
                                                                                Number
                                                           Number               with        % with
Oxfordshire Short Term Summary Data                        with        % with   outcome     outcome
1,086 returns (Includes Floating Support)                  need        need     achieved    achieved
3d) Assistive Aids & Technology to Maintain Independence         54       5.0         46         85.2
4a) Maintain Accommodation & Avoid Eviction                     681      62.7        411         60.4
4b) Comply with Statutory requirements - Offending Behav        207      19.1        164         79.2
4c) (i) Manage Self Harm                                        108       9.9         79         73.2
4c) (ii) Avoided Harm to Others                                 101       9.3         72         71.3
4c) (iii) Minimising Harm / Risk of Harm from Others            196      18.1        150         76.5
5) Confidence Control & Involvement                             706      65.0        564         79.9

The highest needs are in 5) Confidence Control & Involvement (65%) and 4a) Maintain
Accommodation & Avoid Eviction (62.7%).

The needs that have the highest proportion with outcome achieved are 1a) Income /
Welfare (88.7%), 3d) Assistive Aids & Technology to Maintain Independence (85.2%)
and 2d) Established Contact (i) External Services (83.8%).
.
The needs that have the lowest proportion with outcome achieved are 2a) Training &
Education (ii) Achieve Qualification (14.3%), 1c) Paid Work (i) Obtain Paid Work
(28.9%) and 1c) Paid Work (ii) Participate in Paid Work (41.3%)

Compared to the England short term outcomes data for the same time period,
Oxfordshire has a far higher proportion of need for three areas – these are listed in the
table below.

                                                           Oxon                 Oxon %      England
                                                           %          England   with        % with
Short Term Summary Data – Comparison                       with       % with    outcome     outcome
Higher proportion of need in Oxfordshire                   need       need      achieved    achieved
3b) Mental Health                                            42.3        32.8        72.3        72.2
3c) Substance Misuse                                         47.0        27.4        56.5        55.6
4a) Maintain Accommodation & Avoid Eviction                  62.7        54.9        60.4        67.8

The England short terms data is based on 92,040 returns.

7.4   Outcomes for users of long term services

The number of outcome monitoring forms for people using long term services is 545 for
the period 31 July 2007 to 31 March 2008. This does not include floating support
services. The expected number of returns based on service capacity and sampling rate
for this reporting period is 726. This is a return rate of 75%.

This is a new data collection procedure introduced last year to look at the support needs
and outcomes of service users. Information is collected on the same 20 separate needs
as the short term departures. But for long term services a 50% sample is taken annually,
except for older people’s services where the sample is 10%.

The following table shows how these 20 separate support needs were completed for all
Oxfordshire returns.


                                         Page 41 of 50
                                                                                   Number
                                                             Number         %          with      % with
Oxfordshire Long Term Summary Data                              with      with    outcome      outcome
545 sampling returns                                           need      need     achieved     achieved
1a) Income / Welfare                                            320       58.7         310          96.9
1b) Reduce debt                                                  54        9.9          47          87.0
1c) Paid Work (i) Obtain Paid Work                              118       21.7          15          12.7
1c) Paid Work (ii) Participate in Paid Work                     118       21.7          21          17.8
2a) Training & Education (i) Participate in Qualification       139       25.5          78          56.1
2a) Training & Education (ii) Achieve Qualification             139       25.5          17          12.2
2b) Leisure / Culture / Faith                                   259       47.5         224          86.5
2c) Voluntary Work                                              138       25.3          70          50.7
2d) Established Contact (i) External Services                   311       57.1         269          86.5
2d) Established Contact (ii) Friends & Family                   311       57.1         261          83.9
3a) Physical Health                                             318       58.4         293          92.1
3b) Mental Health                                               229       42.0         210          91.7
3c) Substance Misuse                                             42        7.7          27          64.3
3d) Assistive Aids & Technology to Maintain Independence        194       35.6         188          96.9
4a) Maintain Accommodation & Avoid Eviction                     372       68.3         365          98.1
4b) Comply with Statutory requirements - Offending Behav         23        4.2          21          91.3
4c) (i) Manage Self Harm                                         32        5.9          26          81.3
4c) (ii) Avoided Harm to Others                                  54        9.9          49          90.7
4c) (iii) Minimising Harm / Risk of Harm from Others            127       23.3         121          95.3
5) Confidence Control & Involvement                             258       47.3         244          94.6

The highest need is 4a) Maintain Accommodation & Avoid Eviction (68.3%)

The needs that have the highest proportion with outcome achieved are 4a) Maintain
Accommodation & Avoid Eviction (98.1%), 3d) Assistive Aids & Technology to Maintain
Independence (96.9%) and 1a) Income / Welfare (96.9%)

The needs that have the lowest proportion with outcome achieved are 2a) Training &
Education (ii) Achieve Qualification (12.2%), 1c) Paid Work (i) Obtain Paid Work
(12.7%) and 1c) Paid Work (ii) Participate in Paid Work (17.8%)

For long term needs data is also collected on number and percent of ongoing support
from the number where the outcome was achieved. For each of the 20 needs the
ongoing support percentage for long term returns is from 80% to 100%.

Compared to the England long term outcomes data for the same time period,
Oxfordshire has a far higher proportion of need for ten areas – these are listed in the
table below.

                                                             Oxon                  Oxon %        England
                                                                %      England          with      % with
Long Term Summary Data – Comparison                           with      % with     outcome      outcome
Higher proportion of need in Oxfordshire                     need         need     achieved     achieved
1c) Paid Work (i) Obtain Paid Work                            21.7          6.5         12.7         24.1
1c) Paid Work (ii) Participate in Paid Work                   21.7          6.5         17.8         29.4
2a) Training & Education (i) Participate in Qualification     25.5         13.0         56.1         70.0
2a) Training & Education (ii) Achieve Qualification           25.5         13.0         12.2         13.2



                                             Page 42 of 50
                                                          Oxon               Oxon %       England
                                                             %    England         with     % with
Long Term Summary Data – Comparison                        with    % with    outcome     outcome
Higher proportion of need in Oxfordshire                  need       need    achieved    achieved
2b) Leisure / Culture / Faith                              47.5       36.1        86.5        91.3
2c) Voluntary Work                                         25.3       11.0        50.7        66.2
2d) Established Contact (i) External Services              57.1       42.0        86.5        94.6
2d) Established Contact (ii) Friends & Family              57.1       42.0        83.9        76.3
3b) Mental Health                                          42.0       24.5        91.7        91.0
4a) Maintain Accommodation & Avoid Eviction                68.3       54.7        98.1        98.0

The England long terms data is based on 34,767 returns. The proportion of areas
completing the outcomes data for central government is around 40%.

Floating support service data is counted as long term on the performance returns and
short term on the outcomes monitoring returns.




                                          Page 43 of 50
Section 8 – Administration and Governance

8.1   Members of the Commissioning Body 2007-08

The Commissioning Body met three times in 2007-08: on 21 November, 14 December
and 28 March.

Organisation                              Representative
Cherwell District Council                 Councillor Michael Gibbard
Oxford City Council                       Graham Stratford
Oxfordshire County Council                Councillor Jim Couchman
                                          Councillor David Robertson (December)
Oxfordshire Primary Care Trust            Fenella Trevillion
South Oxfordshire District Council        Councillor Dorothy Brown
Thames Valley Probation Service           Robert Evans
Vale of White Horse District Council      Councillor Mary de Vere (Chair)
West Oxfordshire District Council         Councillor Hilary Hibbert-Biles

Matt Bayliss, Julie Dean, Steve Howell and Sue Whitehead serviced the meetings on
behalf of Oxfordshire County Council.

8.2   Members of the Core Strategy Group 2007-08

The Core Strategy Group met ten times in 2007-08 and held an away day in July 2007

Organisation                                           Representative
Cherwell District Council                              Gill Greaves
                                                       Helen Town
Children Young People & Families                       Clare Rowntree
Oxford City Council                                    Graham Stratford
                                                       James Edwards
Oxfordshire Drug and Alcohol Action Team               Jo Melling
Oxfordshire Primary Care Trust                         John Pearce
                                                       Paul Ralph
                                                       Tim Chapman
Provider Forum                                         Ian Gilders
                                                       Kate Cocker
                                                       Martin Mellors
                                                       Matthew Wigglesworth
South Oxfordshire District Council                     Jenny Berrill
                                                       Kate Rees
Thames Valley Probation Service                        Graham McCartney
                                                       Greg Smith
Vale of White Horse District Council                   Dot Morrison
                                                       Paul Staines
West Oxfordshire District Council                      Lesley Sherratt


                                       Page 44 of 50
Pat Chard, Maureen Elliott and Sheila Parry attended meetings to present reports and
provide financial advice on behalf of Oxfordshire County Council. Heather Elms and Liz
Cundy from the Supporting People Team took the meetings.

8.3   Accountable Officer

Nick Welch, Head of Planning and Partnerships in the Social & Community Services
Directorate, was Accountable Officer for Supporting People in 2007-08.

8.4   Supporting People Team

The following were members of the Supporting People team in 2007-08:

Name                  Position                                 Changes
Alison Fishpool       Older People’s Project Manager
Danny Hearn           Information & Systems Manager
Duncan Hall           Quality & Performance Officer
Geoffrey Ferres       Supporting People Manager
Hazel Nicholson       Quality & Performance Officer
Heather Elms          Improvement Co-ordinator                 Left October 2007
Heather Wood          Quality & Performance Officer
Liz Cundy             Administration & Information Assistant   Joined August 2007
Lorraine Donnachie    Quality & Performance Officer
Natalia Lachkou       Contracts & Reviews Team Leader
Parminder Masson      Quality & Performance Officer
Sarah Carter          Quality & Performance Officer
Sheila Jackson        Administrator to Supporting People
                      Manager & Supporting People Team

8.5   Supporting People Payments Team

The following were members of the Supporting People Payments Team in 2007-08:

Name                  Position
Claire Alder          Supporting People Payments Officer
Russell Bowler        Supporting People Payments Officer
Simon Merritt         Supporting People Payments Team Leader

The Supporting People Payments Team moved from County Hall to Unipart House in
January 2008

8.6   Structure diagrams with names as at 31 March 2008

The following diagram shows the structure of the Supporting People team.




                                    Page 45 of 50
                               Supporting People Manager
                               Geoffrey Ferres




                                                                 Contracts and
                                                                 Reviews Team
                                                                 Leader
      Older People’s                                             Natalia Lachkou
      Project Manager
      Alison Fishpool
                                    Information and          Quality and Performance
                                    Systems                  Officers (5)
                                    Manager                  Duncan Hall
                                    Danny Hearn              Hazel Nicholson
                                                             Heather Wood
 Administrator to the                                        Lorraine Donnachie
 Supporting People                                           Parminder Masson
                                   Administration and
 Manager & Supporting                                        Sarah Carter
                                   Information
 People Team                       Assistant
 Sheila Jackson                    Liz Cundy


The following diagram shows the structure of the Supporting People Payments Team.


                            Supporting People Payments
                            Team Leader
                            Simon Merritt




                            Supporting People Payments
                            Officers (2)
                            Claire Alder
                            Russell Bowler


8.7      Supporting People Administration Grant: accounts for 2007-08

Oxfordshire’s Supporting People administration grant for 2007-08 was £427,128, the
same as in 2006-07.

But there was a surplus carried forward from 2006-07 to 2007-08 of £46,576 compared
with a surplus carried forward from 2005-06 to 2006-07 of £72,811. At the end of 2007-
08 there was a deficit of £1,474, which was absorbed by the county council.




                                    Page 46 of 50
The summary breakdown of spending is as follows:



                                                    Percentage
 Net Spending                 2007-08       2006-07 Change
 Staff                        387,511       341,760        13%
 Expenses                       6,629         6,985        -5%
 Supplies & Services           29,143        50,904       -43%
 Support Services              51,894        53,686        -3%
 Total Expenditure            475,178       453,335         5%

Compared to 2006-07 more has been spent on staff and less has been spent on outside
consultants as there were no vacancies in the Contracts and Reviews team in 2007-08.

Over 80% of Supporting People administration spending in 2007-08 was on staff costs:


               Supporting People Administration Grant Expenditure




                         Support Services


             Supplies & Services

                   Expenses




                                                         Staff




8.8    Supporting People administration costs: benchmarking with neighbouring
       authorities

The following table is a comparison with other authorities in the Thames Valley. The
table is listed in order of administration grant in relation to programme grant spend. For



                                        Page 47 of 50
every £1 of admin grant spend Oxfordshire has a programme grant spend of £44.15. By
comparison, Wokingham has almost three times as much administration grant.

                                                  Programme     £1 administration
                            Administration              grant        grant for £?
Local Authority              grant 2008-09            2008-09   programme grant
Oxfordshire                       £405,772        £17,914,117             £44.15
Milton Keynes                     £136,136         £5,241,687             £38.50
Reading                           £128,430         £4,856,519             £37.81
Slough                            £120,185         £4,215,339             £35.07
West Berkshire                    £156,043         £5,138,333             £32.93
Buckinghamshire                   £252,315         £5,587,753             £22.15
Bracknell Forest                  £102,899         £1,964,461             £19.09
Wokingham                          £95,678         £1,609,880             £16.83
Windsor and Maidenhead            £109,831         £1,723,056             £15.69
Total                           £1,507,289        £48,251,145             £32.01




                                  Page 48 of 50
Section 9 – Data sources

Section 3 – Key facts
Sections 3.1, 3.2 and 3.3 data taken from Swift data output from Business Objects as at
30/09/2008

Section 3.4 data is taken from Supporting People Payments team data of September
2008 - 4,412 returns.

Section 3.5 data is taken from geographical equity output for 2007-08 presented to June
2008 Core Strategy Group meeting.

Section 3.7 data is taken from Swift data output from Business Objects as at June 2007
and Swift data output from Business Objects as at 30/09/2008

Section 4 – Spending
Sections 4.1 and 4.2 data taken from grant budget report for 2007-08 presented to July
2008 Commissioning Body meeting (2007-08 data)

Section 4.4 from grant budget reports presented at December 2007 Commissioning
Body Meeting (2006-07 data) and June 2006 Commissioning Body Meeting (2005-06
data).

Section 5 - Performance
Sections 5.1 and 5.5 “Data reported locally” KPI 1 and KPI 2 data extracted from 2007-
08 Quarter 1 2 3 and 4 performance returns by Mark Duffill macro product as at
13/10/2008 and 14/10/2008.

Section 5.1 2007-08 SPI 1 2 3 and 4 data extracted from 2007-08 Quarter 4
performance returns (Quarter 1 to Quarter 4 summary information) by Mark Duffill macro
product as at 11/07/2008. 2006-07 data extracted from 2006-07 Quarter 4 performance
returns (Quarter 1 to Quarter 4 summary information) by Mark Duffill macro product as
at 07/09/2007.

Sections 5.2, 5.3 and 5.4 “Data sent to central government” taken from Oxfordshire
performance returns to government input to Swift as at 28/08/2007 for quarter 1,
26/11/2007 for quarter 2, 25/02/2008 for quarter 3 and 27/05/2008 for quarter 4

The KPI 1 score is calculated as follows:
KPI 1 Calculation = (A + B) * 100 / A + B + C
A - Service users currently in receipt of support to maintain independence
B - Service users who have established independence or no longer require the support
C - Service users who are no longer living independently

The KPI 2 score is calculated as follows:
KPI 2 Calculation = A * 100 / B
A - Number who have moved on in a planned way
B - Total number of service users who have moved




                                    Page 49 of 50
Section 6 – Information on Service Users
Sections 6.1 and 6.2 are taken from new client records data for 2007-08 – 1,877 returns.
National data for Section 6.1 is taken from new client record data for April to December
2007.

Sections 6.3, 6.4 and 6.5 data taken from new client records data for 2007-08 – 1,877
returns and Supporting People Payments team data of September 2008 - 4,412 returns.

Section 7 – Departures and Outcomes for Service Users
Sections 7.1 and 7.2 data extracted from 2007-08 Quarter 1 2 3 and 4 performance
returns by Mark Duffill macro product as at 13/10/2008 and 14/10/2008

Sections 7.3 and 7.4 data taken from Centre for Housing Research, University of St
Andrews summary short term outcomes report / long term outcomes report for 2007-08
data as at all forms validated and returned to Oxfordshire Supporting People by 27
August 2008




                                    Page 50 of 50

				
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