Accountability

							                                                                     Statements
                                                                    Accountability
When people start to care about doing a job right.
Decisions are made based on what is needed to get the job done, rather than what is best for a managers career.
a job is done for pride in accomplishment not a paycheck
employees are promoted and/or compensated for the job they do
ownership of tasks and job responsibilities are taken.
DIT Management ("MY" service provider), can provide me (I'm an ITT-10 Computer Technician - or "THEIR" client), with "DETAILED" answers to
"MY" problems, just as I give my clients now (PC-End Users).
People start working instead of passing everything & stop saying this is not in my classification. I feel alot of the people have no values of loyality or
care as long as they get their pay check.
my co-workers get there job done just like me and willing to help
the promised work is achieved at the level it was proposed to be.
When people don't pass the buck and own up to their errors.
waste is reduced.
When problems do not get dropped. People own the problem until it is resolved.
there is a sense of urgency/responsibility in getting a job done right and on time.
Employees are held accountable for the duties and the work is not passed on to someone else
each person is held accountable for their actions.
management is called to the carpet for the horrible decisions they have made over the last 2 years
People admint to the mistakes they have made and do not play the “blame game.”
Management can make a decision and back it up with reasoning.
people take hold of the problem and "Own" it .
Direction is clear and everyone involved follows the above three core values.
Managers and staff are not afraid to take responsibility for mistakes.
all state employees are held accountable for their actions equally
employees honor their commitment to Michigan citizens and co-workers by not wasting their tax dollars.
Its taken for granted and no longer mentioned.
Best business standards are established and administered consistently reflecting fair and accurate stewardship of our responsibilities to the the
people of the State of Michigan and its employees.
employees are held accountable for their actions.
I see people take responsibility for their actions.
when it is recognized
I see an obligation or willingness to accept responsibility by persons in authority.
Please don't take this wrong, but when government officials are held accountable for spending beyond our means.
I hear words and see actions that tell me people understand that they will someday have to stand before their creator and give account for what they
have said and done.
those responsible for poor decisions and plans must face the lessons of process improvement; rather than placing blame on others.
there is no question by the supervisor or coworkers as to how an employee's time on the job has been spent.
staff report their failures as well as their successes - lessons learned
by demonstrating accountability staff have respect for each other & their work/common goals
                                                                  Accountability
employees and management are held accountable for their actions
people do what they say they are going to do and appropriately manage expectations.
Tools necessary to perform tasks are available and employees know they are therefore responsible to meet objectives.
employees in the same position provide the same quantity and quality of work. Currently, that isn't the case. Someone needs to clean house and
remove the poor performers in the government!
the work is completed and issues resolved by those who created it
People are recognized for possitive performance and dealt with appropriately when they are falling short of expectations.
people take responsibility for their own actions/efforts
The blaming stops and we all work together to serve the customer.
People are held accountable for not only what they did, but what they don't do.
there is a process in place to deal with poor job performance.
People do what they say they will, when they say they'll do it.
When leadership demonstrates that they are willing to take ownership for directives which fail as readily as they take ownership for directives which
succeed.
Everyone that has to touch a job in anyway puts out the best effort they can because thay feel accountable and responsible for the end product.

employees are willing to accept responsibility for doing their job to the best of their ability
DIT stops worrying as much about making themselves look good and actually starts giving a @#$% about customers
People are rewarded for fine work.
people around me take responsibility for their actions.
sorry to say but have yet to see it. PLEASE do away with some old DIT (DMB, FIA, DCH) management PLEASE.
staff are held accountable and recognized for behavior
the job gets done correctly in a timely manner.
People follow through, regardless to how long it takes to get an answer.
wrong decisions are admitted and a new plan of action is decided without pointing fingers
everyone comes to work at their scheduled time with the exception of an emergency.
You can find someone to take responsibility when there is a problem.
Management is accountable for their coming and going, which ISN'T the case in most Agencies!
employees are held accountable for their actions.
THings go as planned by the team..
People are actually held accountible for their actions which has not been the case since DIT has been formed.
they stop allowing employees (state and contract) to come in day after day with absolutely nothing to be accountable for .
Walk the Talk,, Actions speak louder than words.
directors and managers are accountable for their actions
Everybody contributes to the unit/department's mission
When Measurable objectives are set for every project
state government takes the initiative to stop enabling low/non-functional employees and overwhelming high performing employees
employees take responsibility for following task thru the life cycle.
                                                                   Accountability
I quit seeing women date their way to the top.
people are truly held accountable for their actions, such as the gross misappropriation of taxpayer money with little to no input from State of Michigan
stakeholders.
people take the responsibillity for their actions
Good decisions are made and the corroption from the bureaucratic machine are weeded out.
all employees accept responsibility for their actions.
The State of Michigan eliminates Pay/Performance (Friends) and delivers the Step Raises promised prior to accepting this position.
when someone will stand up and assume responsibility for an issue without passing it off or blaming someone else
People get real recognition or face real consequences for their action/inaction, as they do in the private industry
people aren't afraid to say "I made a mistake".
people are rewarded for success instead of longevity.
Agencies take ownership of of their resposibilities even if it means they end up being the "bad guy".
State employees are not asked to pay for a budget deficit they didn't create.
a decision is made even though it is an unpopular one.
Tasks can be assigned with the confidence that they will get done.
When something goes wrong, and immediate supervisor and project leader (contractor) doesn't accept responsibility for their actions. Instead, it gets
swept under the rug, or thrown in a committee.
state employees are held accountable for their actions in the work that they do
DECISIONS START TO BE MADE FASTER.
managers are not micro managing
the employee will take the blame and fix it and own up to it.
The old and new employees blend and not compete
willings assume responsibility for work assigned.
employees are held accountable for the work they do
Management is held accountable for their actions/inactions.
people own their mistakes as well as their successes
People take Accountability for what they have done
When individuals who repeatedly are rude, condescending and unprofessional to co-workers and insubordinate to management are TERMINATED..

When you personally can say the job is done correctly and with the satisfaction of the customer.
                                                                       Teamwork
I see staff from different teams working together to solve a common problem.
Sharing by working together as a team and achieving the desired objective is more productive than "don't ask me because I don't want to share the
information I have because of "Job Security"."
Sharing by working together as a team and achieving the desired objective is more productive than "don't ask me because I don't want to share the
information I have because of "Job Security"."
When DIT upper administration gets on board with Director Takai's initiatives and get their sections to work together.
All units of the government work together to accomplish desired goals.
There is a high morale across the team or work group
our DIT employees are working together to meet our clients needs.
                                                                       Teamwork
we are all able to share and implement our collective ideas.
we have correct management staff in place
people share information
Everyone is honest, hardworking and respectful.
All workers take the initiative to make sure the work is getting done, and all managers involve themselves in the success of the team.
People do not make arbitrary decisions, but rather work as a team to develop best solutions
STAFF WORKS TOGETHER TO COMPLETE PROJECTS OF QUALITY IN A TIMELY FASHION.
We have to meet a deadline at the last minute. We always work as a team and we do get the job done. Even if the infro print goes down.
we all tackle a major problem by putting our heads together and solve the problem correctly.
People stop fighting me on my job and start doing theirs.
I request help from "second level" I get it.
employees at all agencies/levels comfortably working together to discover solutions. Our goal is the same: doing our best to serve our citizens. Citizens
don't see agencies; they see the State.
the entire team feels good and is successful in completing it's objectives.
Decisions are made from the bottom up as well as the top down. All information presented is taken into account when decisions are made affecting the
workplace.
assistance is offered readily to accomplish a project goal
when I see fewer top-down decisions that don't first consult staff experts to understand pitfalls and other concerns often precluding sound mgt. Staff
always lives with political leftovers.
People from different areas can work as one to achieve a common goal
the gets accomplshed and co-workers aren't complaining.
All members of my work group devote themselves towards a common goal.
People are allowed to work together on finding the best solution.
I work with people from Field Services.
people share their knowledge and offer it freely.
everyone does there part of the project.
I am included rather than excluded in discussions of this matter
we still smile at each other at the EOBD even though we are told the hard truth about our work ethics
Problems are solved without finger pointing and assigning blame to others on the team
The members of my region and other regions come together to get the users up and running no matter what the cost to us.
Multiple perspectives merge with a joint planning vision
Durring manager meetings we can discuss problems and solutions. Offer ideas without stepping on any egos.
Managment informs and includes employees in the early stages of change.
Projects consistently stay on schedule, and work is consistently accomplished correctly and accurately the first time.
anyone and everyone is willing to work, to achieve the goal set for the day, to deliver a service.
When Teamwork is acheived, each member recognizes that their role has purpose. Integrity, excellance,respect for others, and inclusion can not be
sacrificed
When there is evidence of good communication between employees
management operates with intelligence and not with arrogance and ignorance.
                                                                      Teamwork
everybody works together
staff are working together freely and not running into silo mentalities. (ex. This is mine not yours go somewhere else for help)
The client is happy when we complete a call and we know that we have the best possible job for her/him.
We get a new employee and everyone works to help train and envolve the new person
we are able to provide the quality of service we were used to delivering
There is open communication between management and the masses.
Ideas and knowledge are shared.
higher level managers learn to work together and comprimise. Managers need to learn to talk and TO LISTEN to one another, not dictate what others
should do. (Especially when we feel they are wrong).
a project is completed and put into production
everyone in the workplace knows the current status of projects and each individual has an impact on that status.
People share technical knowledge and freely debate technical issues.
Departments work together on common goals.
I'm included in meetings and e-mails impacting my job function. No longer have to search for the person 'who knows' - that is, one knows a decision has
been made to even ask.
different departments coordinate their efforts
Processes flow smoothly and un-noticed. If things flow well, no complaints will ever be made.
Two individuals from different occupations come together and come up with a solution to a problem.
there are equal opportunities across the board and logic wins over politics
when the whole team is included on projects
hopefully, Lansing starts communicating with us in the field. Many times my clients are informing me of information I should have received from fellow DIT
in Lansing.
The silos come down and everyone works together to resolve the issue at hand. No finger pointing, no passing the buck.
you and co-worker work together as a team, respect each other, and above all things communicate with each other. I want you to know that I work at
DMB/OFM for now, but am a DIT emp.
WE all work together and help one another to achieve the results and no worries about who gets the credit for it, you solved it as a team.
Optimum solutions are more important than bureaucracy.
Employees can pull together and accomplish any task, large or small, without one person feeling more burdened or overwhelmed than another. Also,
teamwork involves learning from and helping others.
people from different departments and disciplines can be brought together and cooperate to complete projects through a clearly defined process.
When the "team" works together toward a common vision. Individual accomplishment toward organizational objectives. Many of the other values listed
above are evident when there is true teamwork.
doing the best job possible is more important than individual agendas, egos or goals.
we work together toward a common goal.
there is a problem experienced by several counties and expressed upfront by my colleagues after receiving a call. And when a solution to a problem is
known, we share.
Staff from various groups share info, rather than protecting turf
everyone pulls together because they WANT to.
individuals views are valued and heard. When these views and ideas are observed as having value. When input can be shared openly even when
management does not agree without feeling consquences.
                                                                       Teamwork
We work as a team and work together to find a way to do something. Without a common value, these goals and values in my opionion wont be reached

the goals our team set out to met are accomplished by the due date.
people work together in one direction instead of undermining others.
Ideas of follow state works is looked into and feedback is provided
certain parties work together or decide to share learned information
Everyone in the office pulls together to meet the latest high priority need. Working together as a unit creating and doing more then anyone of us could
have done individually.
When employees show up to do the job and do not let others carry their workload.
'Everyone' knows and feels they have a role and responsibility in the project or activity.
                                                                    Responsibility
I see state employees see that thier input can have a difference
We do the right things the right way on time and on budget
Nobody's passing the buck for problems or taking credit for someone else's work.
people step up to the plate and take responsibility for getting their work done
When people are willing to go the extra mile even if it is beyond the responsbility of their current classification.
When decisions are needed , they are made, and then we stand by those decisions.
we see a process is not working and we correct the problem
state employees take ownership of their tasks through all phases of completion.
we take our responsibilities seriously, handle them or steer the customer in the right direction to get the desired results.
We take responsibility of our personal and professional actions.
individuals on our team quickly own up to problems, and proudly identify themselves with their work product.
everyone understands there role within the organization.
Questions get answered, honestly.
Each person accepts responsibility as their moral accountability to provide personal and professional excellence, respect of others, and are trusted and
noted for their proven integrity.
supervision & management allow you to perform a job / function without trying to micro-manage every aspect of that job/function.
Tasks are designed and completed in the best way possible
A person takes credit for only their -own- work, but also their own failings.
I OWN THE PROBLEM WHILE SEEKING THE SOLUTION
a person sees the job to completion
Staff is dedicated to providing clients best service available and taking responsibility for all parts of a request
Finger pointing ceases. When we make a mistake we come forward and offer a means to go forward.
Either I or someone else belly's up to the bar and says they own the problem and will see that its properly addressed.
every state employee takes their share of blame and their share of success.
I notice it in others
employees do not complain when asked to do their job.
a staff member is given a task, and takes the responsibility to make sure that task is accomplished correctly. Or when a promise is made to a customer
and that promise is kept, to their satisfaction.
things start getting done just because they need to get done.
                                                                    Responsibility
people perform the duties for which they were hired to the best of their ability without whining.
I see people taking responsibility for decisions and making responsible choices. While owning up to failure as well as success, as well as recognizing and
rewarding others for a job well done.
people take ownership of their duties
Workers address problems or address concerns within there area of expertise without having to be prodded.
staff immediately deal with problems in areas they have been assigned.
Everyone is diligently working without constant supervision
problems are quickly solved without people passing the buck
employees will step up and take responsibility for their actions when handling a situation either with clients internally, or customers expternally.
people stop doing things that make no sense.
everyone quits complaining and starts doing their job and doing it well.
people take action and don't pass things on, or say that is not my job.
a fair assessment of staffing is made across the departments to assure that expectations/results can be met
I don't have to approach others to ask what the status of something is, and other employees no longer ask me how to get something accomplished or what
the status is of something they have requested
We are given authority to do the tasks we are asked
Senior Management stands behind projects and sees them through. Not just to show up for photo ops at the conclusion of a project IF everything has went
well!
I see Managers taking responsibilty for the services they provide and their staff 's actions.
people take responsibility for their (in)actions.
everyone is responsible for what he/she has said/done.
the client is happy.
people work hard to complete their assignments and do good work.
Everyone takes responsibility for the decisions they make on a daily basis to insure that we always serve the best long term interests of all of the people of
Michigan.
We know what caused the problem and we can start moving forward. Very close to accountability. Time is not wasted in 'finger pointing'.
my management starts taking responsibility for for their incompetence and stops taking credit for anything good that happens
Civil Service was legislated to eliminate the "spoils system".
we all make our best effort every day to do our jobs
we stop making countless rules intended to replace good judgement
                                                                        Respect
Management respects workers
those that do nothing - get money taken away from them and those of us that do excellent work all of the time get PAID for it!!!Without regards to brown-
nosing buddies.
management begins to treat staff as the valued resources they are, rather than as just another replacable commodity.
You may not agree with what your manager or fellow employees say or do but respect their input. Many employees who have 20+ years in have value.
The "golden rule - Do unto others as you would have them do to you" is practiced by management and staff alike.
Having respect for one another contribute to a healthy environment
                                                                        Respect
Accomodations are made to meet the personal and professional desires and needs of employees.
People can work in a professional manner despite personal feelings
Management decisions are made (from the Governor down through first line supervisors) with input from all workers involved. This shows that
management respects the opinions of the people (workers) who
People are treated equally and management recognizes and appreciates their efforts. When workers are treated as adults who can make their own
decisions and not like kindergarteners.
Your supervisor can trust your judgement.
I am no longer treated like a child you must hand hold through basic chores
the supervisors treat the workers and the work that they perform with respect
people recognize the work you do and give you honest feedback on it.
all levels are treated fairly
the cooperation between my co-workers to get ourselves cross-trained in all the agencies we support even though we have not been provided with any
training materials or basic equipment needed.
People can agree to disagree
Staff are not complaining about coworkers continually
I see administration and managers treat employees as humans with care, concern, and compassions instead of as commodities to do work or to complete
a project.
employees can disagree yet still work together toward a common goal.
When opinions are honestly considered.
All people are treated fairly and they like coming to work. That the favoritism so evident today is no longer an issue.
ALL employees are valued for who they are and what they can contribute to the whole.
When people communicate by returning email, having follow through to items, and listen to the issues.
Because we all try to satisfy the client's request in the most efficient and expedient manne.r
We are treated with respect when working with other areas to complete our daily tasks.
people don't always like the answer they are given, but, they know and trust enough to know that it is fair or the right thing to do.
people start caring about one another and what they do in their jobs.
On Friday afternoon
Multiple people can work on the same project without stupid quarrals and managment recognises the important work they are all doing.
the worker's needs are given as high a priority as managements wants.
all workers are included in the decision making process. My implied complaint is not directed at my immediate manager...
DIT includes all ranks in decisions and are not the dictators they are now
one does not get addressed 'down' to, shown that they are not superior, and are listened to, heard, and their opinions/comments valued.
Superiors trust me to get the work done without close supervision
The customer is always right theory is brought back in serving them
experienced workers are sought after and recognized for their wisdom rather than ignored.
The management be the true team leader. A respectful, responsible , honest leader will lead a respectful, responsible and honest work team. Tech
specialist is not necessarily a good team leader.
folks are feel included and are on the same team.
                                                                       Respect
thoughts and ideas are welcomed and encouraged.
when I am treated as a person and not a number on a sheet of paper
Management acknowledges my work efforts.
When colleagues are treated with respect by all managers and peers.
Management actually talks to us....
Gossip and personal issues are absent and co-workers are valued for their contribution.
staff begin working together rather than fighting and criticizing each other.
Staff work well as a TEAM. Respect encourages fairness, honesty, trust, and ultimately results.
I see employees working together to reach a common goal.
Student assistants are promoted and hired as actual state employees. We do a lot of the grunt work and are used because we are paid little and not given
any hope of promotion.
Ideas are heard, considered, and acknowledged.
Employees do not take for granted what they have everyday. Also when each employee comes to the realization that we are in a "service role".
Procedures are created, followed and changed when necessary
                                                                      Information Technology
                                                                    Integrity Value Statements
Information Technology
Integrity Value Statement
MANAGEMENT KEEPS IT PROMISES
a customer receives and is satisfied with what we promised we'd deliver.
we are committed to integrity AND we are given the tools to carry it out.
Coworkers admit to mistakes and ask for help.
our customers know they can count on us to do it right.
People do the right thing, even though it takes them through the harder or more problematic path.
ALL employees are valued for who they are and what they can contribute to the whole.
I talk to my colleagues
managers are hired based upon their qualifications and not because of their "connections" or friends.
we can accomplish the mission of state government
Say what we will do and do what we say we will.
our department stops taking credit for things it didn't really accomplish.

Important information on projects is not hidden from workers for political reasons, and that workers are honest about the work they are paid for.
SOmeone takes responsibility for their actions, even when they are wrong.
I see it. Since DIT no one even knows what is going on.
Everyone can account for their time at work and do well.
management doesn't hide facts or tells staff what they think they want to hear.
People are "real" when our actions as a group match the water cooler talk...when harmful gossip is not tolerated...by anyone
we and those around us can accept that which we cannot change, change (for improvement) that which we can, and possess the wisdom to know
the difference (paraphrased quote)
honesty, accountability, responsibility, and respect are a normal part of every work day.
State Government bodies follow through to accomplish promised goals
we treat others with respect, honesty, and trust.
People can talk openly and honestly. We need more realistic due dates so we can meet them. Lies are not intentional.
we do the right thing, not the easy thing.

when everyone in my department is on the same page and the deputy directors stop sceaming against each other and against the director of dit
Money is spent advancing the work knowledge, not on increasing moral. We should be investing in workers knowledge of theie jobs, not worring
about the Personal Feelings. The better Job we do the bette
 a person stands up for what they believe is right and is heard
The "walk" matches the "talk"
employees trust the word of their direct reports and higher
one employee cares about the other one instead of treating them like they are not worthly of talking to them as a human being
**I feel it was well stated in the governor's explanation!



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                                                                     Information Technology
                                                                   Integrity Value Statements
You can rely on your co-workers word to do what they say they will do.
Managers have more trust in their employees
we all strive to do the best we can, without pointing at others for our mistakes. Without compromising the respect that should be shown to everyone
regardless of classification. - not my manager...
a person gives full effort in accomplishing their tasks.
state employees adhere to stated goals and values.
employees own up to their own mistakes.
Employees are asked for their opinions and then are actually listened to and followed through on
Things are completedin a timely and professional manner.
there is no sense of animosity over 'who" is doing "what" at a given time.
we are able to give the answers to our co-workers and customers without hesitation and uncertainty.
We make every effort to meet deadlines and complete projects on time.
My boss doesn't change his mind and forget to inform me BEFORE he yells at me about it for not complying with his change.
There is no more secretism and backstabbing.
work loads are flowing and work is getting done timely and with enthusiasm.
employees arrive to work on time, don't have extended lunches and leave when the work day is completed.
everyone is treated fairly and the same
Everyone is a Team here at MiCSES.
Goals are accomplished and projects are completed in a timely fashion.
management doesn't request unethical business practices
I know that loyalty is alive in the work place when MY clients are happy and there problem is solved to there satifaction when I hang up.
examples can be cited of what is said has been followed through on.
honest hard work and going the extra mile to achieve objectives
When I can believe what my supervisor tells me what they are going to do and then does it.
I see people following through on the things they say and do.
we bend over backwards to do the right thing, even when we might think we could get away with taking the easy way out.
the staff are willing to accept responsibility for their actions.
I can count on my teammates, and they can count on me, to ensure that the client is well satisfied with the outcome.

Corporate criminals like Ken Lay are indicted and imprisoned for stealing from company employees and for defrauding state goverments and utilities.
I've seen a single employee actually worry more about doing his job well than playing politics or slacking off. I guess that counts.
there is honesty between employees & clients in all aspects of the job.
we all do what we say we will do in a reasonable timeframe.
When people practice what they preach.
you can trust what you are told by management.
commit all our efforts and services to our customers and clients, which we do not seem to be doing within DIT now.
we work together to resolve issues and trust one another.
You can count on your superiors to back you up on decisions they have made.


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                                                                      Information Technology
                                                                    Integrity Value Statements
You do not automatically question the motives behind decisions made by management.
Everyone in group is willing to share his experince and take responsibility
we do what we say we will do and if we cannot do it, we say so ahead of time.

everyone can communicate with honesty, management does not show favoritism, when all staff are treated equally, people stand behind their work
people do what they say they will do.
I see others displaying signs of that value.
The answer is not different each time you ask about it.
Rules and regulations apply to EVERYONE - ALL the time.
DIT delivers services to our agency customers and not just head-counts.
we apply the same set of rules to all employees, regardless of their position
management takes the high road and does the right thing instead of the "what's best for them personally" thing

people take personal responsibility for their actions, value honesty, admit mistakes when they happen and learn from them, and expect nothing less.
I'm not sure how to answer that. I guess I've worked for the State too long and seen too much to value integrity.
the decisions of upper management actually is followed though with, which doesn't happen very often.
the state's elected officials and top administrators no longer receive better pay raises, retirement packages or other benefits than the rank and file
state employees.
You can trust what a person says and does.
Dishonesty or lies by omission are not tolerated.
Quality is independent of oversight.
all of the other core values are a priority with all team members.
You can trust what is being said is the truth.
managers work to enable employees to get the job done.
management stops hiding the truths about what is going on in our office and/or department.
I provide best technology to the State of Michigan
We 'walk the walk' not just talk...
every level of the workforce is given the same direction - the same answers to questions-and the management takes an equal share of the blame
when mistakes are made.
open, honest communications are routine. Open agendas abound.
I don't get answers like 'wait & see' or actions match words (pay for performance)
the promises made to end users/customers is about our honest desire to meet their needs rather than saying whatever is needed to achieve our own
agendas or goals.
People say, "he/she walks the talk."
I see someone make good on their promises, does what's right and stands by their convictions.
we can deliver on the promises that have been made, no matter what circumstances may work against us.
People take pride in what they do and how they act towards others
we work open and honestly with fellow employees and vedors to accomplish the tasks before us.


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                                                                    Information Technology
                                                                  Integrity Value Statements
When front line employees are correctly recognized and rewarded (monetarily) for exhibiting excellence as they maintain day-to-day State
Government operations.
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Upper management follows the state rules and stops the favoritism
people lead by example
When fairness is integral and people are rewarded on merit not who they know.
rumors are no longer necessary because information is readily available and trusted.
we do not show favortism but all are equal. UK places little regard on titles, but looks at the individual
people are communicating honestly
credit for efforts are given to those that deserve it. (Don't take credit for others work, don't hide the mistakes)
honesty truly is present in each phase of our day (at work and at home).
People actually do what they say-since DIT, haven't seen much of this
realistic goals are set. (As opposed to the unrealistic implementation dates that encourage staff to skip steps in order to meet deadlines.)
I can trust them to handle any issue when I'm not here.
What is supposed to be accomplished is actually accomplished in a timely manner.
work is started and completed according to schedule.
Customers trust me with their needs.
something controversial is said, and then backed up when a confrontation occurs.
Communication between Managers and workers are based on the facts
The employees and management carry through with what they say they will do.
I see a consistent environment of fairness, honesty, trustworthiness, respect and strong moral character.
If something does not work, say so. Do not promise things, which cannot be delivered. If a request is not reasonable, no matter how politically
painful, tell the truth and do not waver.
By the attitudes of my staff, they really do care about what they do
management will back you up. There have been too many instances when managers and/or supervisors would not back you up despite knowing the
circumstances were beyond your control.
I CAN'T THINK OF AN EXAMPLE AND THIS IS SAD!
people take pride in their work.
Client and customer feedback causes us to smile rather than flinch.
Managers work to empower their employees instead of holding them back
When employees are not blind sided by change.
Promises are made and they follow through.
Promises are kept and we hew to our mission.
Trust, Respect and Honor for one another is evident
We live up to what we say. People get disappointed when they are told one thing and then another is done. Sometimes things change, but
communicate those changes so staff are not given the opposite.
Trust is placed in employees.
We are truly "as good as our word"; deliverables = promises


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employees follow through with what they say and do.
employees follow through with what they say and do.
People don't try to fudge on their time
Management actually follows through with actions backing up statements.

there is a sense of pride and morale is good but also the customers are confident & pleased because we make or break this by our attitudes.
Actions match words and emails about a topic have the same message to all personnel. No more playing emails against each other.
your Supv/Manager are honest with you and not expected to work more or harder because others aren't .
DIT follows through and finally does what we should do-keep others working effeciently
Less Favortism
PROGRAMS THAT ARE OFFERED AS INCENTIVES ARE NOT IMPLEMENTED WITH LIMITING CONDITIONS
when everyone does what they say
expectations are met in a consistent and timely manner by those reponsible.
Generally this is in place in my area of the state. But we need to follow through on what the needs are of our users. The willingness is there but it is
not being done.
when we represent our words with proper actions
people feel confident to take a stand for something they believe is wrong.
everone, regardless of rank , unit divisions or protocol detrimines to solve problems or issues to deliver service
once in a great while, managers forget self agrandizement and do the right thing, to the clients and employees benefit.
Someone does something in a timely manner after they have said that they would.
The Department of Information Technology stops being a mini-DMB and takes on its own identity.
even with all the changes the work is still getting done.
All discussions and meetings can be open. When in a meeting, there is no need to close the door in fear of who might be walking by.
leaderships represents State of Michigan
we deliver to the client what we set out to
"higher" management fully understands my job before taking away necessary security needed to do my job.
the stability of our accomplishments--environment is working.
When promises made by management are actually kept. This does have a trickle down effect.
management is honest with their employees.
accomplishments and abilities are not over-inflated and we are truthful about the status of our projects and what is needed to bring them to
meaningful fruition.
Staff find ways to meet clients needs w/o using non-supported technologies/services
managers, etc. follow through with what they say.
Tough decisions are based on principles.
we open take resposability to see thing through.
decisions are made for the good of all and not to benefit a select few.
Workers aren't shopping for answers to problem resolution. Direction from supervision is readily accessible and trustworthy.
Commitments are documented, reviewed, and followed through to completion


        5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                                Page 15 of 56                                                              11/16/2011
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We function as a team and accomplish our goals
our goals are set realistically and met consistently.
I don't have to worry about being stabbed in the back
Managers stop trying to create higher pay positions for their buddies
When a position is created in the department with a person in mind and the position is open up for candidates to apply. Then the position is given to
the person in mind.
When there is trust and understanding amongst employees
Our services are respected and appreciated by the citizens of Michigan.
when there is consistancy between word and action, between expected integritry and behavior
We deliver what we promise
people do what they say they will.
Half truths are not told or used to furthur a project or initiative. The contractor replacement is an example.
The clients are served without delay, consideration of who they are or what they want.
Employees trust their Management Team, and the Managers trust their staff.
People actually do what they say they are going to do.
when you know the answers your getting are right
people do what they say they are going to do.
people do what they say they'll do.
I can trust upper managers. There are so many doing what is good for them personally versus what is good for the State.
I know I can trust all my co-workers to do what they say they will do.
trust exists between employees and management
when there is no need to recheck the work of a fellow empolyee.
there is an expectation of doing the "right" thing not just "something"
actions backup promises
We feel as comfortable disclosing bad news as we do good news.
we identify our customer requirements and ONLY engage in work based on the resources available and their employee abilities. S.O.M. employees
can only do so much with existing resources.
Most employees belive management is truthful.
people follow up by doing exactly as they promised.
Citizens gain value applications we design for clients.
Employees are advanced on the improper basis of favoritism.
Each individual stops placing the blame for mistakes on external factors and accepts responsibility for actions.
When people admit mistakes and correct their viewpoints.
Our cases are being accepted and resolved for our clients in a timely fashion and by working as a team.
managers are truthful about their intensions and keep their word.
Everyone does their assigned job, not what they want to do.
Inventories are kept up, saving the tax payer money.
individuals follow thru with what they have promised someone that they are going to do for them.


       5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                               Page 16 of 56                                                             11/16/2011
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we work toward what is best for the Great People of the Great State of Michigan instead of what might benifit a few persons socially or professionally.
management keeps their promises.
people are true to themselves
mistakes are acceptable.
People take account for their own actions and take necessary steps to fix them
State contracts such as those with EDS and IKON add real value for the taxpayer rather than for the contractor.
When there is transparency in all processes of the State of Michigan business
I see the elimination of nepotism and of persons being hired into positions because of who they know instead of valid quaifications.
there is no question of the possibility of profiting from government connections after or during service.
When you can go home each day and feel good that we have integrity to help people
The elected goofballs don't take away my 3% to get their pet projects fully funded.
When my manager isn't around.
THings go as planned by the team.
Staff is recognized for what they do, not who they know.
The users can get support in a timely manner with accurate information.
Our staff and client depend on us
there is low morale
George Boersma and Mike Binkley have been removed from their positions.
Management is honest/ upfront and time and attendance are monitored
the ladder-climbing, gossiping, and cronyism comes to an abrupt halt. When people acknowledge that teamwork is what works, not individualist
ambition, greed, or pessimism.
Staff follow established policies and procedures.
Petty office politics are less important than getting the job done.
Assignments are given and carried out to the best of the teams ability to do a correct job/implementation.
we begin to receive praise from our customers, rather than complaints.
our customers have a good working relationship with us.
The workers who actually CARE up in the extra effort to achieve a good product.
People follow through on projects, and work assignments.

employees are trusted to complete a task without management micro-managing to the point that the employee no longer feels ownership of the task.
When a employee has trust in the guidelines set by their employer.
legislators agree to give some of their 38 percent raise back to the citizens of Michigan.
I see it in action! It has to be put into practice. So far, I've seen very little of it as a whole.
we work together with our end users and the taxpayers
management delivers both good and bad news when available instead of after it hits the rumour mill
staff and management are willing to step up when things go wrong as well as when they go right.
all people are treated with respect and no actions are performed exclusively for personal gain.


       5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                                Page 17 of 56                                                              11/16/2011
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management addresses the discrepancies between Lansing and Wayne County.
Individuals own solutions and problems.
people take rsponsability for their mistakes and don't play "point the finger".
The values and workmenship that goes into serving our customers is set high and we are proud of the work we do.
We get the job done.
Promises are followed through on
when politics are not used as a basis for making decisions (e.g. putting the best qualified person in the job rather than the person the department
wants to groom for another unrelated position.)
Management actually sticks with something.
When the "grapevine" reveals no behind the scenes problems. Most info is out in the open to be discussed and solved appropriately.
co-workers work together no matter who job it is to serve the customers.
We have a sense of completeness of a project. When the customer is happy with the results from the work that we do.
Everyone does their job without constant prodding
when co worker respect who they work for and what they do.
Everyone strives to do the best they can at their job.
People know that if their (insert leaders title) said, then that is what is going to happen. none of this wishy washy crap.
You are honest with the client calling and with fellow staff members.
we know that we have done the best job possible for the client and they are very happy with our work
the selected course of action is the best value for the effort, not the most glamorous.
...PFP is re-evaluated and I receive the money I have lost under the pay plan.
The rest of the people on the team, keep trying to help out others or point out errors that were made and need to be corrected, but have to be
approved before we can do it.
I told something and everyone else is getting the same story. (I am not just being placated)
When people who elect to fabricate statements, are held accountable .
clients believe in us.
People do what they say. This breeds trust.
All evaluations are done without personality conflicts
The management and supervisor treat people with respect
All of us are genuinely concerned about the quality of the product of our work
same as above.
I am kept informed of current policy and future direction.
Leadership can be trusted.
I talk to my staff
management isn't whispering opinions to me about other employees or projects within the office. It makes me wonder what he says about me and
my projects behind my back.
leaders are receiving their power from the bottom up.
we are not afraid to get the job done well even if it does not make us popular or look good .



       5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                                Page 18 of 56                                                          11/16/2011
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employees take responsibility and be honest when mistakes are made and do not have to be afraid of management when mistakes are made.
I see my boss follow the rules by the book.
I can count on follow through on promises made by managment and coworkers.
folks feel they are contributing to valued goals.
staff do what they say when they say they will do it.
we carry through with our commitments not only to citizens but to each other in an honest fashion.
The clients are a integral part of projects big or small. They know what to expect and what is expected of them.
People take pride in their work and accomplishments
DIT management starts caring about the customer more than there own power. In fact DIT was illconceived and has not proved its worth after two
years and should be disbanded.
people go above and beyond the call of duty to be sure a job is done to the customers satisfaction.
Decisions are based on what is best for the state/organization, not for individuals
Our Data Base Administrator comes in on his afternoon off to move programs into production because "It will only take a minute".
Workers respect their working hours as prescribed
We have a good management to lead us.
we are given honest upfront information and not "sugar-coated" false information
finger pointing and blame shifting is absent
Everyone is upfront
we are trusted to perform sensitive tasks because we have proven our reliability in the past
What I do means something. When told something and does not happen. When bounded on with no reason.
Management can be allowed to make decisions and they have worth in the State.
we are able to provide the assistance and support to our clients that we used to furnish
Same
people are not afraid to admit mistakes, correct them, and move forward based on a solid foundation of decisions and commitments.
we are resposible to our job so that we recognize and eliminate a problem before the client brings it to our attention.
Someone is asked to perform a task and it is done quickly and efficiently.
My co-workers and supervisors are honest and sincere, are not afraid to admit mistakes, and are always striving to do better.
When deadlines are met or everyone in the process understands why they are not.
someone actually does what they have promised to do.
co-workers of high integrity perform duties or assist when needed
we model our honesty and kindness in our workplace to the people we provide service to.
staff accept responsibility for their part in solving enterprise-wide issues.
I have my customers trust
Management is honest and up front about it's limitations or lack of knowledge. When there is fair hiring and promotion practices.
Management quits being less than truthful....
the lines of power are diminished in order to accomplish goals across old boundaries
I hear positive feed back not only at the state employee level but also various sectors.


       5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                            Page 19 of 56                                                         11/16/2011
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Most of us care that our customers are successfully helped and they leave the call comfortable knowing their problem is being taken care of.
we take and accept responsibility for our own actions.
my co-workers are honest with me, and they keep their promises. Myself or other co-workers can depend on them.
Integerity is earned and applied by others to you. You cannot claim integrity.
we can trust each other.
people start feeling proud of what the team has accomplished, instead of just themselves.
people are honest about what they know or don't know
you can "trust" what is being said and done by each and every individual regardless of level.
people are have pride in their projects and work to make these projects better.
You know if you are told something it is the truth and not something to pacify you. That you know you can count on management to look out for
everyone’s best interests, not just their own. You know
Staff perform actions that benefit the organization with some cost to themselves
People can be counted on to do what they say they will do
there is work done a sa team and honesty among all
management keeps promises - especially after the employees go above and beyond set goals - do I hear broadbanding - where the buddies get
paid and the workers get screwed
ITA employees are rewarded with pay increases for a job well done like we were told broadbanding was going to do for us.
I see the Politically Correct Facade disappear and the direction State Government is based upon moral and effective planning.
Some one would shake up DIT management so we had some people in charge that "LISTEN" and "CARE" how to give good client service.
people are accountable
The right way to do something is the standard not the exception
it ever shows up
When people own their mistakes and mgmt does not crucify workers for honest mistakes.
a decision is made and followed through to its entirety.
When leaders and staff say what they mean, and do what they say. Morale will go up when integrity is in place.
everyboby can work togerther and achieve a common goal.
Promises made kept. When the completeness of a job supercede's the due date. When due dates are established by what it takes to get a job
done, not by some other arbitrary means.
Management truly pursues what has been talked about/promised for the overall good of the workplace and individuals
management gives step increases to staff within broadband who are not at their mid-point
staff put in a full day's work and have acceptable time and attendance
everyone accepts responsibility for their role
it is valued by rewards, rather than punished.
a computer program runs as expected by users.
...everyone works towards solutions instead of just self-preservation. When the work environment encourages integrity, knocking down road blocks
created by new Bureaucracy.
When management listens to customer at the bottom.


       5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                             Page 20 of 56                                                          11/16/2011
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people can be relied upon to complete tasks or projects in a timely manner
Management tells us things are going to change for the better and they actually do.
People are not afraid of speaking the truth.
a greater number of workers meet their position descriptions.
staff make a point of identifying areas requiring corrections even when it is their own area of responsibility.
we start helping others just because.
Employees value the overall mission of our agency above their own responsibility. They are willing to "stick their necks out" even if it relates to
something not in their own job descriptions.
the programmers want to produce glitch free, user friendly software.
Pay for performance is abolished
Although I've only been at this location for 1 month, the employees so that they care about what they do and trys to work together to achieve that
goal.
everyone respects each other and is responsible for their own actions.
all levels of management are held accountable for their actions or inactions
people take responsibility for what they do wrong and give credit to others who do things right.
I don't feel the need to document everything I do so that I cannot be blamed when something goes wrong. People without integrity always blame
other people for their mistakes.
everyone cares about their reputation in the workplace
we are respected by our business partners, out clients, and our citizens
outcomes become successful for the citizens and state government, rather that just for those who benefit personally and professionally.
we make realistic delivery dates
there is recognition of the gap between expected work and available resources.
Trust is evident
When the decisions of superiors reflect industry standard practices instead of political aspirations.
as a team we work toward our goals, to fulfill our commitments.
The State becomes efficient not bureaucratic
I am asked to adhere to a set of standards that others in authority adhere to already. ("do as I say not as I do" exsists right now)
words are backed up by action by all
customers relate that we can be depended upon.
People voice their honest opions when asked.
professional work relationships are the norm not the exception.
Folks admit mistakes and work to correct them and find ways to avoid them in the future.
Just as I stated before. They change things in the middle of the day and we still get the print out to the people.
management takes the lead in modeling responsible, honest, and fair behavior (i.e. integrity). This doesn't always happen here for several reasons
which can't be fully explained here.
When we are viewed as trusted, honest, fair individuals by everyone who knows us.
see above
Follow-through is expected and achieved


       5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                               Page 21 of 56                                                           11/16/2011
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you do the best job possible reguardless of circumstances
when a few carry-over executives stop driving strategic initiatives based on making a big personal splash

when people demonstrate honesty while avoiding even the appearance of wrong-doing, and obey rules even if no one will know if or when they don't.
We work as a Team
Employees do the right thing for our clients and customers, even though it may more difficult for the employee or our workgroup
we all take accountablilty for our decisions.
I am not asked to agree with lies or asked to foster unethical practices
people honestly and sincerely do their best to accomplish the goals of their work unit
Directors, Managers and Supervisors verbally and visually displaya real concern for DIT to work well!
people are treated with honesty and respect and trust is evident
we complete a project successfully, effeciently and on time like we said we would.
all employees provide a days worth of work, each day.
the need for follow-up is at a minimum.
When we do what we say we will, when we put truth and honesty first 24/7
people are taken to task for being dishonest
we do what we say.
Given the correct information, and it is followed through
employees meet their responsibilities and stand behind their work
When state employees are truely recognized. It's always said but free ice cream one day during the summer isn't recognition.
The things that have been promised are delivered.
upper management is willing to bring good management, sound judgement and understanding with strong recommendations to politically inspired
programs rather than being "Yes" people..
words are followed by action
all employees follow the same set of rules.
people finish the job they start, IF POSSIBLE.
People follow rules of software copyrights (one example)
we are concerned about the quality of time we put in a work day and not the quantity of time
we realize we "serve the public" rather than "screw them" attitude
whne things get done by the appropriate people. Not waiting for some one else to do it.
We do our daily tasks
people I work with/for treat others with respect.
People try to work togather for the good of the customer
high performance is rewarded with appropriate compensation (in whatever form available)
When managers ask for input from all staff with regard to problem solving.
co-workers and managers are honest and forthcoming with information. When co-workers are not left to clean up someone else's mess.
everyone is candid and honest..
People tell you how things really are instead of telling you what they think you want to hear.


       5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                               Page 22 of 56                                                         11/16/2011
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On Friday afternoon
The work I've done is acknowledged, and I'm given a place in the DIT workforce
I see people going the extra mile to make a committment
There are no games played on assignments and promotions
When honest and open thinking is demonstrated by upper Mgmt
People are willing to admit they made a mistake.
there is open communication with clients and upper manangement does not hide negative issues from clients
Emplyees are looking out for the welfare of the State rather than their own
when DIT management stops lying about DIT's accomplishments and admits the problems that have been caused to well running IT shops in the
agencies.
what's stated by management is carried through by management.
I look around and the people I work with are dong as they are asked.
requests for service are completed fully and correctly
Senior managment exemplifies integrity and sets a good example.
I am treated honestly and fairly by my employer and not like a number by my department
WHEN JOBS ARE VERIFIED THOUROUGHLY
incentives and promotions are distributed based upon merit rather than family/personal connections
Trust and congruency is an every day occurance
Our first concern is the public, however I work behind the scene and the honesty within DIT is not apparent. Hiring practices were followed by Civil
Service rules but very bias with the final decisio
When descisions to do the right thing are forefront for an individual. To me, this commands more respect than any position title ever will. This goes
hand-in-hand with what I stated in EXCELLENCE.
A coworker or Supervisor does not blame someone else for a particular problem
People will come to you before anyone else.
people can be held accountable for their actions, which is DEFINITELY not the case in state government (especially DIT).
management admits when they've made a mistake or when they take the "right" path and not the political path.
there is followup on problems
unethical practices are stopped
people do the right thing instead of the easy thing.
customers value your input
I am treated honestly by my department and not lied to on a daily basis
we feel free to admit our mistakes.
individuals work together and help each other succeed.
not
I do not need to send an email to my manager outlining what we were told to do in a staff meeting to cover myself should there be a legal problem
later with what we were told.
Leadership makes sure that their management staff is also "walking the talk" -- and if they aren't, makes the changes necessary. Make sure this
filters down.


       5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                                Page 23 of 56                                                            11/16/2011
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Providing service is our first priority.
I don't have to read between the ines or figure out the real meaning of what is said or wrote.
we follow through, to the best of our ability, with our commitments.
management accepts responsibility for their own mistakes.
Same as above
we use team work to resolve issue
supervisors expect the same from themselves as their subordinates.
all employeed trust and respect their co-workers.
Everyone is getting the same message and it actually happens.
People in my work group maintain their dedication to work in spite of being in "the worst of times"
there is a huge project with a deadline approaching and we meet it
people do the right thing when nobody is looking, just because it is right
DIT doesn't exist
there is open communication and PFP does not causes a great deal of disturbtance
everyone (client, customer, and service provider) feel proud of the work we are doing
we remind ourselves that we are servants to our state and to our children and we start acting that way.
the things that are supposed to get done, actually do.
we care what the end results are and they meet the requirements requested.
we care what the end results are and they meet the requirements requested.
I am trusted to complete a task.
When DIT upper administration is as honest and straightforward as Director Takai.
the work gets done without the supervision that we should have but don't because our supervisors are laden with too much work.
PRIDE IS TAKEN IF WORK BEING DONE
Employees care about their work habits
bottom level employees are "beat up" over comments and suggestions they make to improve the workplace that we finally just shut up, do as little as
possable, wait for someone to tell us what to do
coworkers don't spend their time gossiping about others.
a person does the right thing even when no one is watching
this behavior is rewarded and other behaviors are not!
When management walk it - like they talk it
Decisions reflect the what's right for the State and not an individual agenda.
people stand up for what they believe in and do things the right way and not cut corners.

my management starts telling us the truth about important things rather than continually lying to us and getting in deeper with more and more lies
work is done consistently and honestly.
we question another's choice and arrive in agreement to the final result.
same as above.



       5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                                Page 24 of 56                                                          11/16/2011
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the work rules are only enforced on certain individuals while favorite employees can avoid rules under some special circumstances that are agreed
up with managment.
I see long term employees promoted, not just whiz kids that know one item, however still don't grasp the total picture of life.
People can say we are doing what we say
People who make mistakes confess and step up to remedy them
We, as state employees constantly remember and renew our committment to the people.
STAFF TRY HARD TO DO THE RIGHT THING.
can trust your leaders.
people are actually doing what they say and not just saying what they think you want to hear and then do something different.
people are open, honest and true to their commitments.
We do what we are supposed to be doing
people set high standards for themselves and live up to them.
what is said is actually done.
Workers try to do their jobs
things are held back regardless of deadlines to insure it is done right. Quality over quantity.
 sound decisions are made and followed through to their completions
promises are kept
Superiors make promises based on what the employees can consistantly deliver, not on what makes the division look good.
external partnerships work well
MANAGEMENT DOESN'T SAY ONE THING AND DO ANOTHER.
you experience it daily with your co-workers, managers, citizens. Hold people accountable.




       5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                              Page 25 of 56                                                          11/16/2011
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                                                               Excellence Value Statements
Information Technology
Excellence Value Statement
you see fellow state works take pride in their work
You hear every now and then that you do a good job instead of hearing when you make a mistake.
You do not hear the phrase "That's not my job"

you are rewarded for doing good work, instead of being told that you can't have a pay for performance bonus because you were paid overtime.
you are respected for the hard work you have done for others through out the state. Going the extra mile helping to get things done.
you are proud of your work and you know that you did the best you could. The work was NOT just "good enough for goverment work".
you are constantly called upon because of your reputation for input on projects even though there are co-workers with more knowledge and
experience.
you accomplish a job of moving alot of employees with minimal problems.
Work-Loads are completed weekly/monthly
WORKERS WILL NOT ACCEPT "GOOD ENOUGH"
Workers value their accomplishments
workers and managers are not willing to compromise for the sake of political or self motivated reasons.
work request forms are created that our clients can fill out without help.
Work is getting completed even when there is not have all the necessary resources to do all the work.
work is done well.
work is accomplished according to deadlines and information is complete and accurate.
Work gets done efficiently and effectively and timely.
When your work is acknowleded and appreciated
When you have more assignments and management allows overtime
When workers take pride in what they do and the jobs actually get done. This is a problem for the workers in DIT since management cannot figure
out how to let us do our jobs.
when work products meet expected outcomes both in final product and process
When what we do, is done well.
When We work as a Team
WHEN WE DONT GET DAILY COMPLAINTS ABOUT WORK
When we deliver service that meets or exceeds the c;ient and customer expectations. This is delivery on time and within budget.
When we can honestly say that all of our decisions are for the good of the State of Michigan and it's People.
When we can all pull together as a group
When we are no longer treading water in a division that should have never been.
When two work divisions work together to complete a task
When things stop being done for expedience or political reasons.
When there is a plan or several plans that consider, test, ask for feedback, review feedback, review results and look ahead to where you want to go
and where you have been and learn from it.



     5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                              Page 26 of 56                                                              11/16/2011
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when the work is as perfect as it can be, & nothing has been broken.
when the staff continuously work on, and follow up on, problems to assure that the client's needs have been fulfilled.
When the quality of our job is more important than the quantity of work we do
When the public is impressed, not employeefeeling control
when the meaning of excellence is understood for every project
When the majority of the employess have pride in the job that they do. Therefore they will do an excellent job,
When the job gets done properly, on time and is the best it can be.
When the client population doesn't have to have a considerable delay for resolution - or be bounced around
When staff are given sufficient time to implement technology rather than reacting to crisis created by failure to plan.
When search for knowledge is continueous, when respect for one another is rempant and when trust is the norm
When results are acheived.
When people say "I had a Great Day" because they did a good job.
when people are not complaining.
When people are happy to come to work because they know they are appreciated and are doing good work.
When out customers come first and every effort is being made to insure this relationship is not broken. When your experience and expertise is
valued in the work place.
When our leaders are knowledgable about the business they in charge of.
when nothing just "falls through the cracks"
When mediocrity is unacceptable
when it is recognized
When I see the quality of software produced from my area.
When I see others around me giving the same level of performance that I do.
When I feel my co-workers are putting their best foot forward.
when honest people that one can trust are put into management
When good quality applications that are developed in-house, that meet client needs, are being implemented.
When getting the job done any way possible is not acceptable.
When everyone is working towards a common goal and not on their own agendas.
when everyone is proud of what they've accomplished.
When employees WANT to do better, when there is inside and outside recognition for efforts for best practices.
When employees and management care about the job that is done and take pride in a job well done.
When DIT upper administration recognizes that it's staff need at least the basic tools to accomplish their jobs efficiently.
When deliverable timeframes include consierations for excellence
When decisions by high level employees make sense to the people in the trenches, because the proper research was done to gather information to
make sure a good decision is being made
When credit is given where credit is due. When no individual takes credit for others work. Where the needs of the many out-weigh the pride of the
few. (Thinking outside the box)
When comments from the public are overwhelming on our delivery of technology.



     5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                             Page 27 of 56                                                             11/16/2011
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When all levels of the orginizations takes at least partial ownership of all problems/issues.
When a person takes pride in what they have achieved.

When a person in mind is placed in a created position because the department has no idea of what to do with this person in mind otherwise.
when a person accepts responsibility even when it isn't his/hers.
When a job is done without flaw the first time.
When a job is done properly and effectively.
when a detailed job is done right the first time.
What I do means something. When told something and does not happen. When bounded on with no reason.
we're not satisfied with "good enough."
We're more committed to accuracy than doing jobs faster and/or meeting a deadline - sometimes artificially set. (Often more time is wasted later to
fix or validate the task done too quickly anyway.)
we use the best technogy and practices.
We take time to proofread or make sure everying needed is included or completed as requested. When we go the "extra mile."
We take the extra time to do it right even if it means we miss a break, stay late, or come in early.
we take pride in what we do because we are willing to go extra mile to do it well.
we take care of our end users as soon as we can with the least amount of disruption to the user.
We sucessfully complete MiCSES project!
we strive to do our best in each project or assignment and when you see mutual respect for each other at the end of the day.

We strive to do our best and it is reflective in the customer. And to see your work being used by other State workers and the citizens of Michigan.
We strive do do our best in everything we do
We strieve to do the best that we can with the limited staff and resources provided..
We strieve to do the best that we can with the limited staff and resources provided..
we start to get recognition from our Clients and Customers.
We set a goal that is above the norm and are given the latitude to achieve it.
we receive recognition for the great services that we provide.
we put the needs of our customers ahead of our own personal needs.
we put quality into our work and stop doing the minimum to say that you've completed something.
we prvode a great service for our tax payers
We provide enough staff and do not overwork people to the posint of not being able to perform excellent work.
We provide a program/service that helps other employees to be more effective and efficient in their jobs
we promise 100% quality to our customers and keep that promise
We produce quality work
We place into production trouble free, user-friendly systems that are well received by the intended user.
We our own harshest critic. We expect only the best from ourselves.
we make sure that when a job is completed, it was done correctly.



     5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                                 Page 28 of 56                                                           11/16/2011
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We know what we are doing will benefit somebody, somehow, somwhere.
We keep revisiting a system or process to make a customer happy instead of replying the request is "out-of-scope".
we here wonderful feedback from our customers.
we have used every tool that we have to get the problem solved as quickly as possible.
we have passion in our jobs. Passion/Love = another core value
we have less dependence on consultants.
we have earned the respect of the citizens of the State of Michigan.
we give prompt, reliable and correct, cost-effective service to our customers
We get the job done and done well.
we get good feed back.
we get feedback from the clients on our systems
We get feedback about our work and our clients are happy
We get favorable responses from people, even though they had to jump thru hoops in order for requests to get completed. Policy's aren't stated
clearly about who can submitt changes directly.
we get compliments on the job we did by out clients.
We get clear direction from upper management
we enjoy coming to work. I haven't enjoyed coming to work since DIT began instituting assinine policies that hindered my creativity and professional
growth.
we do the job as well as and as properly as time and money permits
We do our daily tasks
we do not get calls as we have a done a job well and follow up is not req'd.
We do everything possible to do the best work we can.
we consistently provide the best services our talents and efforts can provide.
We consistenly do top quality work.
we concentrate on the needs of our clients and help them achieve their goals.
we complete our commitments with that little added pizzaz that shows we care about what we do and who we are doing it for
we can stand together as a team an be proud of our accomplishments
We can spend more time providing new services to our customers and less correcting the errors of the past
We can simply fix things and walk away, or we can sit down and explain so the person with the problem is better prepared in the future.
We can say, "We did it with pride".
we can say that we are as effective and efficient as the private sector
we can get the training and tools necessary to meet the goals set.
we can consistently meet or exceed customer expectations
we can all say well done, not just one group
we begin pro-active work, rather than re-active.
we base our thoughts & decisions on what's right even if not popular, think outside the "box" if it helps do "it" better, & just because it has always
been done one way doesn't always make it right.



     5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                               Page 29 of 56                                                                11/16/2011
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we as well as the customer is pleased with our service.
we argue for the "little" agency on the radio system when attempts to be trampled by the State Police's goals.
we are recognized by our peer groups as the State to follow
we are providing services even in these tough time.
we are proud of our accomplishment and have pride in our work.
We are given direction in providing the correct responses to questions quickly.
we are ensuring all we can do is being done; achievements are recognized by managers.
we are committed to excellence AND we are given the tools to carry it out.
we are allowed to do whatever it takes to find the solution, and not have to jump through procedural hoops that make a 5 minute job become a 5 day
job.
We are allowed to do the work we are proud of instead of filling out more paper work for managers
we are allowed to do the job right and given the tools to accomplish this.
We are allowed to build (or fix) the best product we can and not get overruled by disagreements between higher level managers. We need to work
together better.
We are all loaded down with work. We either need more time or less work so that we can take the time to do it right the first time.
We are able to thoroughly complete tasks, assignments, or projects.
We are able to rely more often on our own staff than on external expertise to get the job done thru proactive training and investing in our own staff
and thru effective hiring & performance management

we are able to provide service to the employees without hassle from different divisions within DIT about who's responsibility it is to do something.
we are able to meet all of the needs of our customers in a timely manner.
we are able to do the job even with the restrictions of not having all the proper tools to do the job
we and our co-workers work harmoniously and EFFICIENTLY together to achieve a common goal (preferably making everyone's job easier).
we always seek the best way of doing our job.
we all value the work being done by the entire group and that we are proud to be associated with the project
we all take pride in what we do. We may make mistakes but we are allowed to learn from them and we show improvement the next time we do the
job.
We all strive to do the best possible job and not sit around blaming others for our shortcomings.
we all react to a problem and find our solutions are very similar.
we all help each other get our projects completed.
we adopt industry standards for excellence and are capable of meeting those standards. Being recognized by national organizations for our service
to the public.
we achieve our goals and come up with new and innovative solutions.
we achieve goals set, either by us or management, that better the customer.
we provide a quality product or service. Unfortunately I’ve seen this slip in the last few years. Sometimes it seems we rush to meet an arbitrarily
assign due date.




     5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                               Page 30 of 56                                                               11/16/2011
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Vendors aren't exempt from the bidding process due to political manuevering and crony-ism. We will give millions to unnecessary "buddy" contracts,
but balk at pay for performance for state employees.
value is placed on delivering results on time, on budget with quality.
users or my management lets me know I'm doing a great job.
Upper management is not trying to outsource my position.
TRUST, RESPECT and the TEAM spirit has built up between the management and his/her team. Promote the person with the management skill to
be the leader.
truely are concerned about how are efforts will effect the citizens of Michigan.
training and training funding is available for every employee, not just a select few.
timelines are met and the staff still likes each other
THings go as planned by the team.
things are done right the first time
Things are done in a timely manor and they keep you informed
Things (road, are built for the long term. Quality shows.
there is pride in a job well done.
there is no room for improvement.
there is no favoritism or cronyism
there is low morale
there is an expectation of going to all the "cornern" of a process not just to "cut" them
the work you do pays off well for the users of the system.s
the work is generally done once.
the work gets done correctly, efficiently and with the proper courtesy and respect that should be shown to our customers.
the systems we create meet and exceed our client's expectations.
The support provided for the system does not cause additional problems, the solution is carefully documented and implemented.
The State programs work as easily and efficiently as many private sector programs.
the services we provide are accomplished to the highest degree with the least involvement from management.
The results our work meet or exceed the client's expectations.
the quality of work is recognized by our customers.
the quality of our products and services improves
the program works properly.
the problems are solved efficiently, accurately, and completely.
The pride the staff take in the job they do.
The most inovative soultions are implemented.
the expectations are realigned with the available resources.
The empolyer and the community can understand our forms that we printout and mail to them.
The employees take pride in what they are doing and perform the tasks to the best of their abilities
the comments I hear about DIT are all good



     5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                             Page 31 of 56                                                              11/16/2011
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The client is happy with the results.
the best service and value is provided to our customers, the citizens.
The best product is generated for the client/customers' need.

the "buck" stops being passed and the "lazy" employee stops doing their job just enough to not get fired. When everyone goes above and beyond.
the "ball" is never dropped because everyone is willing to share ownership of any job or problem.
THAT IS EVERYONES GOAL.
Teamwork and work distribution is fair. Management adheres to different rules and it effects morale
tasks are completed with pride
Supplying lower level employees with means to get the job done quickly and accurately. The lower level employee is the one usually dealing with
the customer face to face.
Striving for "better" is not seen as shameless ladder climbing or "kissing up" when going the extra mile is expected
status quo is a problem.
state workers start having pride in being a state employee.
State workers dont' waste time reading the newspaper and taking long breaks.
state employees who are not doing their jobs well are terminated.
State employees are given training instead of vendor hires.
State agencies prefer do use DIT serveces rather than contractors.
Staff work at peak performance for long periods to assure great service
staff takes pride in their work and doesn't accept failure
staff strive to do the best job they can and have meaningful input in improving issues.
Staff strive to do the best job possible.
staff stays late on their own time to finish a report or assignment because they care about their clients.
staff is rewarded in compensation and promotions regardless of work location.
staff identify areas in a process that can be improved.
Staff goes the extra mile to resolve a problem the right way.
Staff feel they have/had a part to play in the delivery of a product that makes a positive difference to the customer.
Staff does not stop at the bare minimum on a project and actually adds input to enhance the process/project.
staff are given the time and tools to do the job right, that enforcement is done according to the law and not to policitical motives
something put into production actually works correctly the first time.
Someone is praised for their work on a task or has exceeded all expectations of what they should do.
Some calls may take more time. it become a question of customer service, to help the "one"
solutions involve flexibility
services are delivered in a cost-effective and timely fashion.
See Teamwork
same as above.
same as above.



     5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                            Page 32 of 56                                                            11/16/2011
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same as above.
same as above
Same as above
Same
rules are made for the better of the public rather than just the workplace
results meet and exceed expectations.
requests for service are completed fully and correctly in a timely fashion
Quality products and service are produced with minimum expense.
Quality is never sacrificed over political pressure to get it done fast or cheap.
quality is based on the product of your work and not your office hours
Quality , respect and completeness are as equally valued metrics as time and money
Projects are planned with stakeholders respectfully ,they come in on time and the customer is happy
projects are completed with customer satisfaction
projects are built on excellence, instead of trying to get something done as soon as possible. It should be done right the first time, instead of
patching things up.
Project time lines are set and managed with an attitude of "getting it right the first time" rather than "get it done now."
product is delivered on time and without errors.
PRIDE IS TAKEN IN DEPT.
pride in work is displayed
previously stated: when service to the client of their customer is the focus not rank, unit or protocol, e.g., 'We need a request for service first' this not
effective service, but defective waste
praise is heard from the customer.
politics among upper management doesn't play the major role in getting the job done.
people work together to achieve same goal.
People try to improve on their work
People that demonstrated their value to their individual group - and/or the entire State organization - are promoted to leadership positions
People take the time to do the job right the first time, even if it might take a little longer.
people take pride in their work.
people take pride in their work and are excited to be a part of the team
People take pride in the work that they do
people take personal pride and satisfaction in their work
People strive to put forth that extra effort to do a better job.
people strive to do better work.
people perform their duties at the best of their ability and go beyond the call of duty to help others.
People pay attention to the small details and don't just shrug and say "good enough"
People look to go the extra mile to produce a quality product.
people in my work group take pride in what they do.



     5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                                   Page 33 of 56                                                                   11/16/2011
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people have pride in their work.
people get together to bring forth a product that is the most efficient and productive for our customers.
people feel good about where they work.
people don't have to disguise or cover for the poor conditions of an operational environment.
people don't cover up mistakes and blame others, but rather admit to them, and share their lessons with others who will benefit.
People comment on a job well done, and look to use to provide even more services. When other states and/or companies look to us to be a role
model, or want to “copy” the way we do things.
People care about doing a great job-since DIT, I see some trying but low morale causes some not to care as much
people are willing to sign their work
People are proud of their work and feel they have made the difference.
people are proud of their department and are willing to wear the dept logo.
people are proud of their accomplishments and able to accept responsiblity for their mistakes.
People are constantly striving to enhance their job skills
people are concerned when target or standards are missed.
people are afforded training to do all phases of their job
people are accountable
outsiders feel State Workers are good workers.
our work is respected and our achievements are respected by the community we provide service to.
our work is performed efficiently and cost-effectively.
our work is double-checked by a co-worker.
Our web team built a public questionnaire screen for the CIS director, with an e-mail responce containing a filled in form in A DAY. By the way we
could help you make these fields bigger.
our training go very well and the agencies are writing us and thanking us
Our team makes sure that all of our clients computer problems are being resolved in a timely fashion by all team members.
Our services are admired by our peers in other states.
our projects function as they should
our programs achieve stated goals with good financial management while maintaining acceptable morale and continued output.
Our customers thanks us and are impressed by our work and commitment
Our Customers send thank you and Job Well done comments. We have a higher ssytem uptime than the private sector has.
Our customers reconize the work we do is valuable. The come to us for answers.
our customers recognize our efforts and show appreciation for the work we have done.
Our customers freely say good things about our service and value to others
our customers' expectations are clearly communicated and understood and then met.
Our customers compliment us on how well our systems function
our customers are satisfied.
Our customers are happy.
our clients trust us to deliver their requests and requirements



     5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                              Page 34 of 56                                                             11/16/2011
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our client's take the time to tell us thank you for a great job, well done.
Our Clients remark to one another on what a good job we are doing.
Our clients have been given the best service available/possible.
Our clients are confident that we strive for the best.
Our client says so.
our client is happy with our results.
our business users 'Thank' us for a job well done
other state employees give a rip about the outcome of their job
Open thinking and logic is demonstrated by upper Mgmt
one form with added information takes care of ordering parts updates problems with repairs on eq. and resolves cost to other departments
on those few occasions, actual service delivery and accomplishment are placed above perception and illusion.
On Friday afternoon
Obtaining high levels of expected results
not

my team is answering client requests timely and resolving them in a manner that fully meets not just the client's, but business needs as well.
My staff receives compliments from our customers about it.
My input in taken into consideration during the undertaking of routine daily work activities.
my fellow worker show up on time, and value their time, and effort they put into a project.
My customers remark about the high quality of service they get
My Colleagues can't sleep worrying about jobs more than clients.
motivation (to excel and learn) is evident.
more staff begin to care about the customers/clients and the service they provide to them
Morale levels are high, surprisingly, it breeds excellence.
Morale is high
Michigan's public does NOT say, "Oh, your a State employee!" and they actually start to value us and our work.
management understands two things: we do our very best with the tools and resources we have; and, we sometimes need additional tools &
resources in order to continue on the Excellence path.
management obtains fairness and accountability
management is able to praise employees, rather than degrade them.
management gives me the time and the tools I need to do a good job
Management finally makes a decision or two....with employee input.....
management begins to place a greater emphasis on quality and accountability than being able to include more bullet points on their monthly status
reports.
management allows us to do it right the first time.
Management actively encourages, demonstrates and supports excellence for themselves (through example) and others
machines are operating with minimal problems



     5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                              Page 35 of 56                                                            11/16/2011
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knowledgeable external evidence of excellence is forthcoming
Just enough is not good enough.
just by looking at the results we accomplish with limited funds and resources.
Jobs and responsibilities are handled timely
it means alot to my peers that our customers are satisfied.
it isn't painful to wake up every morning because of all the battles you know you are going to have to get anything done... in an effort to best serve
the citizens of the state.
It is recognized by our service people, group or agencies
it is more important to do the job correctly than impress staff in BIIPS
IT IS IMPORTANT TO OUR STAFF TO PRODUCE GOOD WORK.
Information technology programs aid families in building better lives for all community members.
individuals question the soundness of decisions to make sure they are the RIGHT things to do.
individual efforts are appreciated and quality matters.
Impowerment breeds excellence. When employees are impowered to make decisions, they will be more likely to own their work and continuously
strive to do better and better.
If managers and supervisors do not have educational requirements, they should not be illegally promoted
I see the first person get a promotion for being the right person for the job rather than proving how well they kiss butt.
I see the fine quality of our publications and press releases.
I see someone strive to get the best results when they are working on a project
I see someone making a worthwhile difference by performing at a higher level than required.
I see pride in successful accomplishments, both personal and professional as well as a sincere commitment to do the very best job possible for all
the right reasons.
I see people doing their best to put out a product they can be proud of.
I see others displaying signs of that value.
I see my co-workers working togather to resolve a customers problem
I see it in action! It has to be put into practice. So far, I've seen very little of it as a whole.
I see how much effort my staff puts into their work
I see action done to improve upon current and past situations.
I overhear a fellow employee say, "I don't want to leave this undone because it will be needed again"
I know that loyalty is alive in the work place when MY clients are happy and there problem is solved to there satifaction when I hang up.
I know longer have to teach people in higher classifications how to do their jobs. Also, when incompetent people are no longer promoted.
I help to the best of my ability in solving a problem
I hear positive feedback from our customers and/or clients.
I hear good positive feedback about our end products (the systems we put into production)
I go home at night and feel I have accomplished something and did a good job.
I get a call from an end-user and they are pleased with the response times, and or solutions I have provided them.
I fell comfortable with the feeling that when the task is complete it is as good as it gets



     5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                                Page 36 of 56                                                               11/16/2011
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I don't read anything in the State Journal that makes me embarassed to be employed by state government
I do not have so many unrealistic deadlines that I can't do even a fair job on my work.
I can tell myself a job well done
I can take pride in the work I do
I can see expectations consistently exceeded.
I can pick up someone else work and not have to make a lot of corrections
I can once again take ownership of my work
I am proud of what was done and how it was done.
I am proud of what goes on here
I am proud of my work and the work of my team.
I am part of the solution, instead of being considerd a problem, I want to complete it on-time and under budget without using the good old boy
network.
High performance norms are evident and rewarded
Haven't seen that much lately.
hard work is rewarded over favoritism, nepotism, or other non-merit based decisions
Ha, It's state govt. You gotta pay more for excellence.
goals are achieved by in-state, and in-house teams.
folks share the same vision, receive support and recognition.
fellow employees take pride and care to go that extra step and are recognized for doing such.
feedback from our customers will indicate this.
feedback from citizens pleased with the applications we provide them
factions outside of state government speak highly of our work
Expensive Vendor contracts are dropped for work that State Employees can do better and for far less cost.
expectations are exceeded.
excellence is not alive in my workplace and until you replace most of the management it never will be
Everything produced meets a certain criteria of excellence
everyone works toward the best goal instead of what is easiest or "good enough"
Everyone works together toward the best possible solution
Everyone works together instead of "that's not my job"
Everyone that is directly affected is kept in the loop when changes occur that affect our ablility to provide quality service
Everyone strive to put their best effort forward.
everyone is trying best to do a good job and help others to do a good job.

everyone is treated fairly and paid a fair wage. It is no secret that in most cases wages are highest in Lansing as opposed to other parts of the state.
Everyone is striving for the same goal and is happy.
Everyone goes the extra mile to resolve an issue or problem
everyone gives 110% of themselves to get the tasks done the best way possible



     5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                                Page 37 of 56                                                                 11/16/2011
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Everyone does their job to the best to their ability.
everyone does the best job they can to achieve complete goals rather than temporary fixes.
Everyone dedicates themselves to knowing their jobs thoroughly, sharing information, and customer service.
everyone can go home at night knowing that they did a "good" days work along with their fellow employees.
Everyone can be counted on to do a great job so the work can be divided evenly among all, not just a few who get overloaded.
Every person strives for that goal, and commits to it in his/her daily workday or outside of work.
every employee give a day of work equal to the amount being paid.
every effort is made by staff to meet deadlines
error free solutions are provided
enough time is given to produce a quality product.
emplyees give their best over & above PD and are recognized
Employees talk about their work with pride.
Employees have a say in better ways to do things
employees have a positive attitude about their work.
employees go the extra mile to ensure customer service that they would be proud to receive themselves
employees feel good about the jobs done.
Employees care about the results of their efforts
Employees care about the jobs they do, realize that to serve the public takes special people, do the work efficiently and professionally.
Employees are willing to admit something is beyond their own level of expertise, and they will get assistance from someone who has the needed
skills to address the specific task.
employees are recognized for the good work they do and are encouraged to improve by having access to technical classes and other forms of
mentoring.
Employees are qualified for the jobs given them and not just moving up because they are friends with management.
employees are held Accountable for their actions.

employees are given enought time to do a good job, right now we are so short handed that we only have time to rush from one crisis to another.
employees are encouraged and rewarded fairly
employees are doing their best but the credit goes to someone else.
Employees and customers alike are happy and proud of the work done by State Employees.
employees "give you the answers" rather than give you another person to contact
Efficient and Cost Effective utilization of State of Michigan Assets ("Employees" as well as "Hardware / Software / and Infrastructure").
each person does the best he/she can do
Each part of the team gets their piece done well.
each department, agency or office can say "WE MAKE A DIFFERENCE". Idealist - possibly. But the alternative is poor efficiency, low moral,
disgruntled staff.
duties and responsibilities are completed to the best of one's ability.
duties and responsibilities are completed to the best of one's ability.



     5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                             Page 38 of 56                                                          11/16/2011
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during project planning and design, the client is welcomed as a true partner in the process and the emphasis is producing a quality product that
meets the needs of the client and the people of Michig
do our job the best we can
DIT management recognizes that some agencies were operating successful before DIT.
DIT management really cared to give clients what they want instead of lip service
DIT doesn't exist
DIT changes its mind and decides to start sending employees to training again.
Directors, Managers and Supervisors allow each member of this organization perform without hinderance
decision making is based on teamwork.
Customers/clients send thank you notes or say thanks and when we have less computer glitches.
customers/clients are as important as the number crunch; or when going that extra mile does not incur a charge against the customer or makes me
feel like a chump for making management look good
Customers praise your work and are pleased the first time it's done.
Customers give you feedback regulary.
Customers are impressed with our treatment of them.
customers are impressed with how well something is done.
Customers are 99% satisfied with our deliveries.
customer service is job one.
creativity and achievement are more highly regarded than rote adherence to stifling models and inflexible rules.
co-workers go the extra mile in providing customer service(like after 5pm)
completed projects consistently "raise the bar" from previous work. Excellence isn't just about a job well done; it's about striving to improve in each
and every task we undertake.
commit all our efforts and services to our customers and clients, which we do not seem to be doing within DIT now.
clients are more than satisified with our service.
Clients always get our best effort.
Client/Customer service\satisfaction is valued higher than how quickly/cheaply it can be done. How many people are assigned to a Job affects this if
3 people are needed t do it right don't hire just 1
citizens of the State of Michigan are happy with their government.
based on manageemnt attitude
Atta-boy memos/letters become a common occurrence and not singular events.
as an employee, I’m not embarrassed to indicate that I’m part of the Department of Information Technology.
as a team we strive to achieve the best possible end result.
Application users actually ask for what they really want
an individual who performs in a proficient manner at their job, is recognized for their accomplishments, both verbally and monetarily.
an employee is not satisfied to simply "get the job done", but puts in the extra effort to make things better than they were.
All work is completed with attention to detail and with pride.
all state employees work as if they were part of a Fortune500 company.



     5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                                Page 39 of 56                                                                11/16/2011
                                                                    Information Technology
                                                                  Excellence Value Statements
all staff take the time to go the extra mile.
All staff have information/resources available to do their job.
All possible solutions are looked at before preceeding with changes.
all employees place the quality of their work above quantity
ALL employees are valued for who they are and what they can contribute to the whole.
all customers, both internal an external, are well served.
All citizens can get answers the first time.
alemployees show initiative beyond what they have been told to do.
Agency customers see the efforts made to assist them with problems in a timely fashion.
Actual response from users of appreciation.
A SOLUTION IS DELIVERED FOR THE INDIVIDUAL NOT THE GROUP
A project is completed that satisifies both the customer's and the worker's needs.
a priority is placed on improving quality of life for all S.O.M. employees. Allow people more flexibility in their work schedules, provide training,
recognize excellence through reward incentives.
a more difficult path is taken because it is the right and best way to solve a problem instead of the fastest or easiest (or cheapest) way
A job is done right.
a Dept. clearly understands its roles and works as a Team to achieve them
a decision is made that actually is the right choice, which doesn't happen very often.
a computer program runs as expected by users.
<see above>
~µµ2f5j#Æ2%ì&#9650;šµ&#9524;&#937;ô"
...PFP is re-evaluated and I receive the money I have lost under the pay plan.

...employees show respect for each other, and earn the respect they desire. When doors are open again to be creative and caring to the customer.
"what is best?" matters more then "how have we always done it?"
"temporary fixes" are replaced by well planed projects with qualtiy and lasting outcomes
"higher" management fully understands my job before taking away necessary security needed to do my job.
"Close enough for government work" no longer means a short cut.
 When innovation is rewarded. Bureacracy gives place to a flatter organization chart.
 excellence isn't compromised by unrealistic timeframes




     5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                                  Page 40 of 56                                                           11/16/2011
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                                                                   Inclusion Value Statements
Information Technology
Inclusion Value Statement
  managment draws input from the lowest levels and creates change
"All" groups are treated equally and given equal opportunities.
"higher" management fully understands my job before taking away necessary security needed to do my job.
.
...management truly listens and respects our ideas, opinions, likenesses, differences. Stops side stepping the important task of gathering information
and solutions, so easily found in the trenches.
...PFP is re-evaluated and I receive the money I have lost under the pay plan.
?
~µµ2f5j#Æ2%ì&#9650;šµ&#9524;&#937;ô"
a cohesive team is in place and everyone's opinion is listened to
A manager actually changes her/his mind after input from an employee.
According to the above description of inclusion, I do not see this taking place.
all affected parties are able to speak about their prespective, about how the system affects them positively or negatively (or not at all).
all affected parties are aware of decisions and direction.
All employee's are allowed input
all employees are being informed of decisions being made that effect their work life as well as personal life.
ALL employees are valued for who they are and what they can contribute to the whole.
all employees feel like valued team members. Hard working employees that prefer to spend time with their families are often excluded in favor of
employees that will drink and golf with the managers.
all members of the work group are made aware of the status quo, common goals and objectives
all of the people involved in a system work together to achieve the correct and desired result.
all parties are included in meetings.
all people's opinions and contributions have value, not just as a vehicle of self promotion.
all related persons are included in a decision making process.
all relevant information is given freely to all stakeholders and affected coworkers and constituents
All staff are permitted to express ideas.
all staff have an opportunity to contribute their ideas and that those ideas will be acknowledged
all team members are empowered with decisions and creativity in their tasks
all team members are valued and provided responsibilities and development opportunities and not treated as children.

all the members of the team have the tools and training needed to become active team members working on a common goal for the customer/client.

all those to be effected by policy or procedure have prior knowledge & a chance to rebut, since authoritarian rule is socialism not democracy.
all users, analysis and programers are included in the design of program
all voices are heard and considered.



      5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                               Page 41 of 56                                                               11/16/2011
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                                                                  Inclusion Value Statements
all workers are consulted as asked for opinions. Again, not directed at my manager.
alternative suggestions for solutions are evaluated fairly
Areas impacted by change are included in the development of the change.
assignments are given to people based on what they can do not what they can't do.
before decisions are made at the upper level management our thoughts and opinions are gathered before anything is done
being able to work together towards a common goal
Being in D.I.T.,as a telecommunications operator , and how we represent the State Government and the part that we play is very important
bi-directional, honest and sincere communication and the accompanying results occur.
both our customers and our employees provide input.
certain employees aren't singled out for doing something that others also do that's inappropriate.
Citizens/employees are heard long before they resort to calling the media.
clients are considered in all decisions
cliques are completely eliminated (peers) and workers are looked at equally for special assignments (management)
Comments are listened too and not brushed off because a decision has already been made.
commit all our efforts and services to our customers and clients, which we do not seem to be doing within DIT now.
communication and ideas are shared with everyone from the top of the organization to the bottom.
Communication between supervision and employee improves.
communication from the top down, and the bottom up, is open and forthcoming.
communication is encouraged both up and down the management chain.
Communication is given freely from managment, and feedback is requested and truly recieved and reviewed for viability. Also, at times, knowledge of
the reasoning behind decisions is helpful.
Communication moves all the way up and down the organizational structure.
Communication of plans, goals etc are enhanced and all team members know their roles
communication with those potentially affected occurs before, during, and after any change.
Communication within state government is improved.

concerned staff and citizens feel they have been given every opportunity to participate in decision-making processes which are important to them.
customers and myself and coworkers feel we have a voice.
Customers', partners' and stakeholders' holders needs are recognized and met.
decisions and plans are formulated that fulfill the needs of all parties using the best organizational experience and knowledge.
Decisions are based on practical facts, not artifically induced deadlines for political reasons.
Decisions are discussed out in the open and not just imposed upon everyone.
Decisions are made that are readily implemented because they are well thought out.
decisions are not based solely on personal preferences of managers
Decisions include all layers of the organization
decisions regarding internal issues reflect the concerns of all persons affected.
decisons aren't being made w/o EVERYONES chance to voice their opinion



      5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                              Page 42 of 56                                                             11/16/2011
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                                                                 Inclusion Value Statements
Directors, Deputy Directors start asking how solutions should be delivered to our customers and or citezens.
Discussions are held and people work together to accomplish goals
Discussions regarding decisions include plans for getting outside input.
DIT doesn't exist
DIT management, which is nothing more than old DMB management ,is replaced by people that have actually done work before and that listen to the
workers instead of consultants.
Don't see much of that from upper management either.
each and every person and state employee is recognized for who they are and not for who they know.
Each division level head is too into empire building. The more they are in charge of the more power they have and the more money in the buget they
get!
Each person has experiences participation in teamwork, communications, setting and reaching goals, and knowing at the end of the day, they are
part of a successful organization that is helping others.
Effective communication is established.
effective project teams can be formed.
Employee feedback/questions are actually acknowledged and addressed (again, by DIT...)
employee morale has climbed because everyone knows where they fit into the team and how important they are.
Employee suggestions and comments are taken into consideration.
Employeees are valued
EMPLOYEES ARENT LEFT OUT OF THE LOOP.
employees and others affected are included in decision making processes.
employees are allowed to express their feelings freely, in a trusted and fair environment.
employees are assigned meaningful and important jobs.
Employees are encouraged to offer suggestions about a better way to do things for the benefit of our State.

Employees are included in decisions and their thoughts are heard, and at times used, instead of tossed out because we are not management.
employees are included in the decision process, especially when it involves the daily process of the employee.
employees are kept aware of what is happening and what is going to happen and what is happening.
employees are listened to, and not just watched.
employees are treated fairly and the rules apply to everyone equally. There is too much favoritism in my workplace. Assignments are based on who
you go to lunch and break with.
Employees are well informed on decisions made and information is effectively communicated throughout the organization.
employees aren't told tough luck when their concerns are not addressed.
employees honestly seek and carefully consider input. from their fellow employees, in order to achieve better results for the citizens.
employees opinions are respected.
employees share solutions and ideas.
employees want to stay, they enjoy their work and feel fairly treated
empowerment is given to each employee and not just upper management.



      5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                             Page 43 of 56                                                             11/16/2011
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Equal opportunities for advancement are given
every employee is aware of, and feels a part of, all aspects and decisions within the work environment.
Every employee is involved or represented in decisions affecting him/her. Different groups of people are involved in management
every employee's voice can be heard above the masses of management.
everybody uses our products and benefits from them
everyone can be heard at public meetings, via e-mail, telephone, staff meetings, bulletin boards and RESPONSES are provided to our suggestions,
ideas
Everyone can have a say in projects whether directly involved or not.
everyone feels comfortable about sharing their particular talents because they are shown that they have not only individual value but are recognized
as members of a team.
everyone feels that they understand and are responsible for the mission and goals of the agency
everyone feels they have value to the enterprise.
everyone feels welcome and enjoys being a part of our team.
everyone in my unit gets included in information about department projects
everyone is accepted for what they can do, regardless of what they look like.
Everyone is included in the decision making process
everyone is treated with respect and equality.
Everyone knows what is going on as it happens, not afterwards.
everyone pulls together and no one feels left out
Everyone sees themselves as a part of the greater whole.
everyone who has a need or desireto know, is given the information.
Everyone who might be affected by a decision is notified beforehand.
everyone works as a team and rifts between management and the employees below them no longer exist.
Everyone works together for all.
Everyone's input is considered when making major decisions
Everyone's opinion is valued.
everyone's voice is heard, no matter who they are, what position they hold, or what role they may or may not play in our lives.
Everything that we do reflects on us as a whole. So we must get it done correct the first time. Working for the State of Michigan. We don't get a
second time to impress the people.
executive leadership says to itself, what do the people that have to implement this think
feedback is requested.
folks provide support, offer suggestions, and provide feed back.
Front line employees receive more than 24 hours notice of a major change.
General information is desiminated to all employees equally, not just certain groups. Office activities are designed with diversity in mind, not from
norm of the dominant group.
give the appropriate people the chance to give their opinions on what we do.
Honest information is disseminated to all employees.



      5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                               Page 44 of 56                                                              11/16/2011
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hopefully, Lansing starts communicating with us in the field. Instead of finding what's going on from clients.
I actually have a say or that my feelings/opinions are listened to
I actually know about something vital before the favored employees know.
I am allowed to have a voice in the process.
I am allowed to work with my customers instead of in an area that is off limits to my customers.
I am asked for an opinion.
I am asked for my opinion by the management staff.
I am given job duties to do rather then sitting and doing nothing.
I AM INCLUDED IN THE DISCUSSION OF THE ISSUE
I am kept informed of changes and asked for feedback from Managers.
I am made aware of important changes ahead of time that would affect me
I am no longer the last to know about a major change to my job function
I am not sure that it is alive.
I am told what is going on-since DIT, confusion reigns; I don't feel part of the dept; only answer we ever get is "it's being worked on"; constant limbo
feeling
I attend office meetings I am not being surprised with agendas, projects and decisions that were made.
I can't answer this one. It's not well.

I don't believe this is evident in our department because we really don't have any say in the PFP issue that is keeping us from getting annual raises.
I don't have to go to outside agencies: Civil Rights, Civil Services, Professional Services to obtain a reclassification that DIT should have already
completed
I don't hear from other work areas about policy or issues that affect my everyday work.
I feel a part of the State of Michigan team, rather than being reminded that I am a contractor
I feel as though I am a part of "the team" and disparity in pay for similar work is nil.
I feel valued, my opinion is activley sought...through forums such as this
I get importance news in time to do me some good.
I get information from other sources than the grapevine and am asked for my imput.
I has a Manager am asked to participate in decisions which affect MY job and MY staff.
I have been excluded from most of the decision making processes and then I am expected to change the way I work due to some idiotic
management decision
I haven't really been seeing this on a regular basis in my position.
I know that loyalty is alive in the work place when MY clients are happy and there problem is solved to there satifaction when I hang up.
I know the cleaning person's first name
I know what is happening in the project where I am assigned.
I no longer hear comments about a lack of "sharing the solution".
I see "Mind Reading" is no longer necessary.
I see how we treat other agencies in the state as part of our family.



      5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                                 Page 45 of 56                                                               11/16/2011
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I see it happen. Since the new DIT department "came alive" last October I haven't seem too much Inclusion on anything.
I see it in action! It is has to be put into practice. So far, I've seen very little of it as a whole.
I see many different types of people. For instance, our department is heavily male, particularly in upper-management positions.
I see others displaying signs of that value.
I start seeing employees working as a team and being aware of the ongoing projects in our department. Due to the early out retirements we now
have "new" managers that do not value this concept.
I talk to customers outside of state service.
I understand the reasoning behind decisions and I can incorporate that knowledge in my own decision making.
Ideas are welcome and considered
I'm asked for my input.
I'm asked to participate in this survey. Note: I question the goal of "state to be a magnet to attract people from all across America".. Let's make it the
best for our current citizens first!
I'm included in meetings and e-mails impacting my job function. No longer have to search for the person 'who knows' - that is, one knows a decision
has been made to even ask.
I'm invloved in the decision-making process and not the butt-end of someone's decision.
I'm not expected to have a working prototype of a brand new application in less than 7 days.
Inclusion does not always include the correct people or the folks doing the work.
                                                                         inclusionValueStmt
Information is communicated to all the appropriate staff. It is important to share changes with staff, rather than just doing something and staff findout
out after the fact or mucy later.
information is freely shared and all opinions are respected
Information is relayed to all in the workplace. Everyone needs to be included in the happenings of the department.
Information is shared and we have input into the decisions that will ultimately affect our jobs and lives.
Information is shared at all levels, and opportunities are made available to all staff
information is shared on a reqular basis and "secrets" are not kept.
information is shared up front with those who will be affected.
Information is shared with all.
information is shared.
information that affects our jobs is shared
input is sought by upper management.
it is recognized that as a team, we have accomplished our goals.
It takes forever to get a decision made because we haven't asked everyone yet
It's not - Management (17 and above) still do not gather input before making decisions they are not qualified to make
It's not. Our supervisor lets a contractor dictate who does what , when. If contractor &Supervisor doesn't like what is requested, leave it in a case
opened for months, and send to board meeting.
knowledge, information and allowed feed back from those that know what is taking place in our work area
Less Discrimination



      5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                                 Page 46 of 56                                                                 11/16/2011
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                                                                  Inclusion Value Statements
magagement includes staff in discussions about policy
Management quits keeping everything secret
management asks for input, gets it, and uses it. And does not limit what is said and bury the complex issues.
management asks staff for input and staff is not afraid to give input to management.

Management encourages, seeks, and considers input from staff in decision-making process - and establishes communications as a top priority.
Management includes sound reasons with decisions when they are made.
management is conscientious about sharing and makes the effort to share with employees the information that affects them and their work
management listens to employee feedback and feedback is considered when decisions are made
management listens to the advise of the staff.
management seeks input from the people who actually do the work instead of just making & passing down edicts
management seeks the expertise of teams of employees from many different disciplines before making decisions regarding development and
operations.
Management shares new ideas and upcoming changes with employees
management stops operating in the dark and opens to door to staff.
management takes the giant step of managing from the bottom up, not the top down. This survey is a good example of doing just that. Without any
input from the core people management is domed to fail
management tells us the good AND the bad about a situation as well as allowing workers to be a part of the solution. Further, the mentality of
"command and control" does not work - teaming does.
management will come to you before implementing a new program and solicit your input instead of coming to you afterwards and telling what has
already been decided.
Managers and leaders keep staff informed of developments.
managers and office directors listen before a decision is made.
Managers and supervisors talk with employees, finding out problems and sharing their own work problems in an open manner so that employees are
willing to help and know that leaders are willing to help
Managers ask for the input of their employees and then actually use that input in their decision making process.
Managers Ask Line people if a project/rollout makes sense or the timing of said project. poorly concieved plans that have happened that could have
been adjusted just by asking somone familier with it
managers involve staff in decision making and provide staff with all information necessary to so their jobs.
managers seek and incorporate bottom-up intelligence and creativity in their projects, rather than dictate pre-determined plans and models, top-
down.
meetings are arranged to discuss progress and problems.
more people participate in dept initiatives and all arer aware of those initiatives.
most people's needs are met
my boss holds regularly scheduled staff meetings
My opinion matters.
My opinions, suggestions and ideas are solicited valued, and/or reflected in decisions made by management.



      5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                              Page 47 of 56                                                            11/16/2011
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my schedule is full of meetings
my section know whats going on like the other sections in our building do.
my solution to a problem is considered, before it is discarded.

my team has taken the time to learn and understand client processes and issues and are able to anticipate rather than react to their needs.
N/A
new items (projects) don't appear close to their deadline.
new tasks/projects that impact our work area are included in the planning and staffing impacts are met
NO COMMENT
No one feels excluded
No one feels isolated and intentionally excluded
no one feels left out .
No one is in the dark, so to speak
no one is left out of the group.
not
Not sure what this means.
on a daily basis we work as a team.
On Friday afternoon
Opinions and ideas are solicited from every employee.
opinions are gathered, a group consensus is formed, and a positive change occurs
Opinions are heard.
opinions become solutions instead of surveys.
organizational charts are 'flattened' and employees are empowered to make decisions necessary to serve their customers well.
our area works as a team, not as management prima donas
our ideas are heard, welcome, and acted upon by the people to whom they are communicated
our managers remember to tell the lower level managers/employees what is going on and why. Explanations would do a lot for getting things done.
(I work in an area that serves other state employees.)
our opinions are asked for and we actually see results from it.
our system changes are reviewed by all staff impacted.
Our teams are diverse and we recognize and value each member
our thoughts, feelings and ideas are heard, rationalized, and shared.
people act with the"big picture" in mind, rather than just "looking out for number one."
people are accountable
people are aware of the management and budgetary processes that effect their job
people are treated fairly
People can trust each other with their thoughts and ideas
people do what is best for everyone instead of what is best for an individual of select few individuals



      5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                               Page 48 of 56                                                        11/16/2011
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                                                                  Inclusion Value Statements
people feel that they are in control of their destiny, not dictated to them.
People feel they are part of the family and their input values.
people have real choices and are allowed to make them.
PEOPLE HELP EACH OTHER SO EVRYBODY GETS DONE
People look forward to working with others on the next project and also to providing their input
People of all races and religions and economic classes share social opportunities and are treated with equal justice under the law.
people stop back stabbing others and start giving more of themselves. Look at the whole picture.
people work together to achieve same goal.
people work together toward integrity and excellence
pride of ownership is a reality of all staff and mission level staff know they are "living" their efforts and the outcome of their work.
processes encourage and promote creativity, flexability and new ideas from the bottom up, not top down directives.
promotions are across the board, throughout the state of Michigan, and not only in Lansing.
Same
Same as above
same as above.
same as above.
see all of the above
Services delivered are consistent with client expectations; not what we "think" the client wants.
Sharing of information from managers that directly or indirectly affects me.
So far, I have been kept informed of what's going on and feel the Manager has no problem sharing pertinent information involving our jobs.
Sorry, I cannot address 'inclusion' as referenced in the dictionary. Therefore, I do not know what you want.as
Sound decisions are made from information gathered at the appropriate level from the people who are the most knowledgeable.
staff are allowed and encouraged to participate in improving the services thay they provide.
staff are involved in meetings on upcoming changes & asked for input as they are the ones doing the job.
Staff are no-longer driven by directives from someone who has never even performed the functions they expect of their staff.
Staff can guide and direct high-level decisions
Staff do not feel the need to listen to and spread rumors because they have been given the full story by management.
Staff does not have to worry about their jobs and we are involved in the decisions that affect out customers.
staff feel they have input, it is heard and valued.
staff gain familiarity with each others' issues and work together to resolve.
staff have ideas and they are not only listened to, but the relative ideas are actually put into place.
staff is involved in decision making, before the decison is made. Not just informed of what the decison is.
Staff know how to react to things.
staff know the faces of their supervisors and subordinates and co workers.
State Employees are considered above outside agencies
State employees are given special treatment over vendors, however that does not happen.




      5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                              Page 49 of 56                                                    11/16/2011
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student employees are recognized for the hard work we do, and our ideas and solutions are not ignored based on our low status. This rarely is this
the case though.
suggestions for improvement are solicited and implemented! Eliminate management bottlenecks and allow employees to make suggestions without
the fear of pursecution.
supervisors and managers elect to NOT micro-manage everyone & everything they manage and supervise. Giving / getting credit for a job well
done, not just getting the "crap" when something goes amiss.
Supervisors ask for input on deadlines and realistic goals are set.
Supervisors ASK for our opinions/ideas/suggestions and make attempts to implement them
Supervisors share information.
Team meetings are enjoyable and comradery is shared by all.
team members take the initiative to show the desire to work together.
teaming is a behavior and the make up of the teams is divcerse.
teamwork is evident across job boundries instead of that's not my job
the appropriate players, often including clients other externals, are consulted and included into all applicable and appropriate processes for input and
evaluation.
The chain of command is followed and tasks are accomplished which each person doing their part in a diligent, efficient manner.
The client has been a part of the solution and not left to wonder what, where, when or how.
the cliques of the "chosen" and special disappear, slim chance.
the concept of inclusion receives more than lip service.
the cronyism and cliques are frowned upon and discouraged. Diversity should be cherished and welcomed. No one person is the exact duplicate of
another nor should be expected to be so.
the customer is satisfied and receives value for their needs.
the customer says thank you and how much they appreciate the help.
The expertise, opinions, and ideas expressed by state workers are sought out and fairly evaluated rather than being dismissed as irrelevant in favor
of expensive contrators.
THE FINGURE POINTING ENDS
the Govenor asks my opinion
The ideas and suggestions we submit are at least considered and or implemented.
The input from and impact upon every affected group is respected and considered in decision making
The lines of communication are open from top to bottom and back up again.
The lines of communication open up
the lowest levels of the agencies are able to participate in dept. level decisions and upper level management is provide with information from the
frontlines to help them make more informed decisions
The management actually talks to and uses the information that a ground level worker gives.
The management does his/her job as a team builder. Not work for his/her own promotion.
the needs of the many outweigh the needs of the few (reduce top-down mgmt style)
the newest person knows the most recent policy changes



      5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                                Page 50 of 56                                                                11/16/2011
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the opinion of all people are valued and not just people who are "management"
the opinions of all concerned parties are listened to, not just sought but heard and considered.
The opinions of all the staff are sought after and valued.
the people at the top actually listen to the people at the bottom. We tell them about problems, they act like they are listening and nothing is done
about the problem
the people doing the day to day work know why they are doing what they're doing in the manner they've been instructed
The people that will actually do the work are included in decisions that affect them, whether it is a new software package, hardware, policy, system,
whatever. Not just management making the decision
the people with related background make the decision rather than top-down decision.
the person conducting the morale workshops takes notes on what is being said and does not assume that the list they came in with is all inclusive of
the problems and concerns.
The plan is available and known by those at the smalles task in the activities
the public is not complaining about state employees.
the real workers are recognized instead of the 'buddies'.
the reasonable employee enjoys serving his clients.
The recommendation of appointed workgroups is actually heard and trusted. If we say we don't need outside help, trust us and let us do what we are
charged to do. Don't undermine and demoralize us.
The rumor mill is kept to a minimum.
the rumor mill isn't running.
the sense of pride in a job well done is felt by the entire staff
the shroud of secrecy disappears and management does not say one thing and do another.
the state implements a system of evaluating state agencies, administrators, managers and programs that includes meaningful input from rank and
file state employees.
The team members feel they are respected and accountable
the teamwork morale improves.
their is no distisction as to source of an idea
there are more town hall meetings prior to decisions being made.
there are not secrets - the 'you don't need to know, so I'm not going to tell you' attitude
there is an open door policy,
there is a feeling of being included and employees gain trust in leadership.
there is a shared responsibility, work ethic and feeling of accomplishment.
there is an absence of cliques and arrogant attitudes in employees and managers. The absence of these things encourages inclusiveness in the
work place.
There is an equal representation of the public, and everyone can communicate together to accomplish a common goal.
there is communication from the top on down. Superiors are not holding onto information.
there is low morale




      5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                               Page 51 of 56                                                              11/16/2011
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There is no more secretism. People work together without worying about thier own "territory". You dont' have to wrry about what management is
doing, they tell you up front.
There is opportunity to be heard and take part in efforts that are important to you as an employee.
There is plenty of discussion
there is true consideration and respect for the opinions of employees.
There's eveidnce that the 'upper levels' are listening and supporting the Real Work.
these kind of surverys are provided to us employees
They ask your opinion and incorporate it in to the system or explain why it would not work
they let us know before a decision is made that concerns our jobs
THings go as planned by the team.
This feature is not a priority for me. It sounds nice, and as a team leader I do TONS of this, but I also feel there are times when it's approp. for
leadership to do this job and let other do theirs.
those who actually perform the work are included in the decision making when a project is planned. Often employees have great insight and
knowledge that would be valuable in avoiding "pitfalls".
True teamwork exists.
Trust, Respect, Pride and Teamwork are the norm.
upper management actually responds to the questions and concerns of those people who work "in the trenches". DIT upper management (as a
whole) is too arrogant to seek wisdom from the people below.
Upper Mgmt listens to their employees
Usually the lease competent, lease educated, and less qualified are promoted so that managers may promote their friends.
Valid input from everybody is addressed before moving forward.
Viewpoints are known
we all care about our end users and try to make their world better
we all find out about a big decision at the same time, which doesn't happen very often.
we all participate in solving problems, both the easy and difficult ones.
We all respect each other for who we are
we all work together as a team - if one succeeds we all succeed.
we are ask to be involved with changing the process to make it better.
We are informed of changes in the organization that will ultimately affect us and the status of those changes.
We are informed of changes that are being made in advance and asked for our opinion.
we are informed of the changes in policy so we can be proactive instead of reactive.
we are invited to participate in a survey such as this
We are involved in discussions and decisions that affect our jobs
we are made privvy to changes prior to implementation - Something that definately needs work.
we are not afraid to speak up or listen to constructive criticism even against our management.

we are part of the decision making when it involves our livelyhood. When we can have choices regarding our career paths and projects of interest.



      5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                                Page 52 of 56                                                            11/16/2011
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we are provided information; there needs to be a strategic plan with goals to work towards and it needs to be shared.Information is distributed on a
needs to know, hen you need to know basis Or rumors
We are recognized for achievements and coached/counselled for failures.
We as regular employees are asked for our input and then seeing it implemented.
we ask for and include field suggestions on how we can better serve them.
we call-back the person we serve, to find out if they got what they needed.
we can all work together
We conduct meetings when desiging software.
we count on the client for feedback.
we develop web applications to better communicate with the public
We do our daily tasks.
we freely converse about our problems & solutions with co-workers during the process instead of aftewards.
we get a voice that goes above our own heads.
we have exhausted every outlet that is needed to solve the problem.
We have input to contractual decisions.
we have no time or need for, and no interest, in excluding
we involve a team to get the best results
we know that we are all on the same team.
We know what is being discussed in meetings that affect our future.
We listen to all viewpoints and no one is denied participation.
we reach out for help to make important decisions.
We reach out to our clients in the Dept. of Treasury to provide the best IT products and services to meet their customer's needs.
We see clients and customers working with us to find a negotiated service or product produced that makes everyone pleased they were a part of the
solution.
we see the end of "golf outings" and other ethno-centric workplace activities
we seek first to listen instead of "be heard", value the thoughts of others, respect the perspective of others, and demonstrate an open minded
selfless attitude.
We share knowledge and expertise with our coworkers.
we solicite idea's and opinions from internal, as well as external sources.
We take the extra time to make sure we have communicated with every body involved.
we the employees are asked for input and the input is actually considered and possibly implemented.
we use taxpayer relationships for constituent surveys and get results.
we work as a team and enjoy each other's company.
we work as a team on the missions we provide for the citizens of Michigan and have worked out solutions together that everyone is proud to have
been part of
Wen I look around the table.
What I do means something. When told something and does not happen. When bounded on with no reason.



      5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                              Page 53 of 56                                                              11/16/2011
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what I say is heard, not just spoken.
When "ALL" State of Michigan "Contract Proposals" (prior to submission) are "Validated" by a "Revolving Committee" Comprising Reps from: Private
(Corporate / Laymen), State (Management / Union).

When a person is kept in a place because the person does the job well and a promotion of this person into another job would hurt the department.
When affirmative action is not a requirent and everyone is included
When all are consulted on a subject even if they have little to add.
When all citizens are represented. Currently there are two classes of people being forgotten, Elderly and the Poor. They do not have the access to
technology that others do and are being left out
when all work teams encourage each other in making more money or producing positive results for cust/clients and when we try to make each others
job easier;
when an honest look at the value of DIT is done and it is recognized the good work that was done prior to it.
When asked about our opinions, ideas and how we feel about the outcomes of decisions that were made.
When DIT upper administration actually trusts it's lower management and recognize the year's of experience represented by lower management and
staff.
When each person is valued for their strengths and held onto through their weaknesses
When e-mails are send to inform the staff of what's changes in the work place

When employees aren't kept in the dark about issues. The employee are asked for their opinion . . . and it is actually taken into consideration.
When employess are kept abreast with all the info they need to accomplish their job with and
When everybody is informed on current issues, projects, and given a chance to voice an opinion.
when I am able to see teamwork "working", (it doesn't here at all)
When I am actually included in the areas that directly affect me, that will be a start to the kind of inclusion you are describing.
when I am included and/or at least made aware of decisions that affect me.
When I see/hear from all levels of the organization.
When input from rank and file employees are actually implemented and those employees are given appropriate recognition.
When management has open communication lines with their employees and respects what there employees think and have to say.
When management includes employees in the early stages of change.
When management starts to recognize those employees that make a differnece and weeding out those that don't. Instead of sitting on their duffs
and giving themselves raises (i.e. House and Senate).
When my boss takes askes for my opnion and gives it some value.
When new processes are not top down solutions.
When our employees are saying "we" and not "they".
When people can work together with a common purpose in mind.
When people who perform the work are infomred and participate in the development of solutions
when project statuses are communicated back to the people involved




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When someone is asked what changes can be made to make their job easier and the person asking acts on them if they truely benefits the
department.
WHEN STAFF ARE GIVEN UP TO DATE INFORMATION.
When staff workloads are well balanced and properly distributed.

When strategic planning starts from the bottom up. When the staff and taxpayers in the trenches are included in the planning process from the start.
when teak work environemnt is created
when the client is fully involved in working with us to solve a problem
When the Governor and Top level Sate Managers ask for input from State Employees (Other than this survey) as well as input from the Business
community as well as other managers.
when the lines of communication are not dropped.
When the State is represented as a whole and not be departments.
When the work force and customers feel of value. Inclusion is empowerment.
When there are NO unemployed people.
When there is a workplace that reflects America and there is equal opportunity for all to advance to the highest levels of government
When things are not done behind my back, when my input is requested and evaluated and implemented when appropriate.
when things such as this survey are sent out and asked and givin our consideration.
When we are asked for our input on proposed changes and they are heard and addressed. Stop appearring as if changes are being made solely for
the sake of change. Give us valid reasons for the change
When we are providing products/deliverables that not only work as they should, but exceed the customer's expectations.
when we can pull together and be include in some decision making. Who better knows then the employees.
When we have attained a win-win solution
when we help each other out for a common goal
When we put the "Golden Rule" into practice.
When We work as a Team
When you are allowed to be heard. When your experience and expertise is allowed and valued in the work place.
When you are thought of as a valued source to the end solution for the client and mgment is willing to pass along information.
when you bridge the gap between management and worker and there is trust
When you know you would belong if every thing wasn't a secret
When, I, the person who has to support the production process--the equipment, software, etc. is included in its initial design and purchase.
workers opinions are at least considered when major decisions are made.
you are asked for input on ideas and your thoughts are considered.
you are asked your opinion on an idea/project.
you are included in meetings or shared minutes on projects you are involved or responsible for completing.
you are not left out the the information loop.

you are not told by managment that they have set a standard, purchase contract without even considering the amount invested in current projects.



      5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                              Page 55 of 56                                                              11/16/2011
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you don't have to read in the newspaper information relavent to your job.
You feel like you are included in something much bigger than yourself. If I feel like I'm being included in projects, plans, or just basic information,
then I will work harder and be more enjoyable.
you work together as a team for a common goal.
Your call in important, you are importent, how may I help you...




      5f168eea-881c-416f-ad70-f1cfe2c7d577.xls                                  Page 56 of 56                                                             11/16/2011