Privacy Statement
This Privacy Statement applies to the services offered by Prom-Tel Pty. Ltd. (ABN 87 067 030 880) which
is a private company operating in Australia. This Privacy Statement also pertains to the promtel.com.au
website.
Our registered address is 45 High Street Parramatta NSW 2150 and our direct contact for any privacy
queries or concerns is The Managing Director on (02) 9735 8888. Please read this statement carefully
before using our website or entering into any transaction that may relate to your personal information.
Usage of our website is conditional upon your agreement to be bound by this policy.
Prom-Tel is committed to safeguarding all personal information collected from its customers, members
and partners.
Collection
We collect personal information with the consent of our members and customers for the consideration of
the provision of warehousing, fulfillment, printing and marketing services or the distribution of related
news and information. We collect personal information directly from an individual and or organisation.
Information that is in the public domain may be collected without express consent, but will never be
disclosed without prior consent of that individual.
You may contact us at the above address or via email – privacy@promtel.com.au to request access to
your personal information or make a complaint relating to privacy.
Use and Disclosure
Prom-Tel may disclose personal information provided to us for which it is primarily held or for a related
secondary purpose. We will always seek consent in writing, over the phone, via email or on our website.
To facilitate our efficient use of your information, and to provide you with the best services and
opportunities, it may sometimes be necessary for us to disclose your information to third parties.
However, this disclosure will only occur in the following circumstances:
To our employees, partners and agents:
From time to time we may engage or employ other companies and individuals to perform functions on our
behalf. An example may include printing or mailing agencies. Such parties will have access to only that
personal information required by them to perform the activity, and will only do so by adhering to our
Privacy Policy, and may not use such information for any other purposes.
Where required by law:
In certain circumstances we may be required by law to disclose your personal information, for example,
where disclosure is ordered by a Court, or subpoenaed in relation to third party litigation. We also reserve
the right to choose to disclose your information to law enforcement agencies in circumstances described in
the National Privacy Principles and other applicable laws and regulations, including for the purpose of
investigating alleged contraventions of the law.
With your consent:
Other than as outlined above, we will endeavour to provide you with notice (which may occur via your
nominated e-mail) when we wish to provide personal information about you to third parties, and to
provide you with the opportunity to choose not to share that information.
Unauthorised disclosure or access:
Prom-Tel is committed to protecting the privacy of individuals, therefore we will treat unauthorised
disclosure of, or access to, personal information by our employees, contractors or agents as a serious
breach of this policy. Appropriate action (which may include disciplinary or legal action) will be taken in
such cases.
Un-subscribe: We will always provide individuals with a nil cost way of contacting us to register a request
to "un-subscribe" from receiving further marketing and/or promotional offers. We will provide an un-
subscribe opportunity with direct marketing offers in accordance with the legislation.
Data Quality
We will take reasonable steps to ensure that the information we disclose to a third-party is accurate,
complete and up to date, and has been obtained directly from individuals or other reputable sources.
Data Security
We employ strict security procedures and firewalls to ensure the integrity and security of any personal
information that we may hold. Only those with an authorised requirement have access to member and/or
customer information. We undertake to either delete or permanently de-identify personal information
upon request - however adequate proof of identify will be required prior to granting access or deletion of
any record. All staff and contracted service providers are required to respect the confidentiality of any
personal information held by us. Prom-Tel will take every precaution to protect personal information from
interception when being transmitted over the Internet, but due to the very nature of the Internet not
being 100% secure, we are unable to provide absolute assurance that information provided will remain
secure at all times. Therefore Prom-Tel will not be held responsible for events giving rise to unauthorised
access to your personal information. Please be advised that you send your personal information at your
own risk, however, this does not alter our commitment to your security.
Openness
Our Privacy Policy is available on our website and is available to anyone who wishes to view it.
Access and Correction
Upon request and provision of adequate identification, Prom-Tel will provide individuals access to personal
information that we may hold and the opportunity to correct such information, except to the extent that to
provide access would contravene NPP 6.1 (A-K) or where NPP 6.2 applies. We will not charge for providing
access to your personal information, nor will we charge for lodging an application.
Identifiers
Prom-Tel will not adopt as its own an identifier that has been assigned by Commonwealth agencies.
However, an individuals name or ABN (as defined in the A New Tax System (Australian Business Number)
Act 1999) is not an identifier.
Anonymity
Whilst visiting our website and browsing the information, you will not be required to identify yourself.
However, if you wish to avail of certain services or information, it is necessary for your identify to be
disclosed to us.
Transborder Data Flows
We undertake to never send or disclose your personal information to overseas organisations without your
express consent. We will take every precaution to prevent unauthorised overseas disclosure of your
personal information. However, our responsibility ceases once we have disclosed your information (by
consent) to a third party (client) and that party forwards your personal information to a foreign country.
Sensitive Information
Prom-Tel will not request that you disclose sensitive personal information. Sensitive Information means:
(a) Information or an opinion about an individual's: racial or ethnic origin; or political opinions; or
membership of a political association; or religious beliefs or affiliations; or philosophical beliefs; or
membership of a professional or trade association; or membership of a trade union; or sexual preferences
or practices; or criminal record; that is also personal information; or
(b) health information about an individual.
Our Website
When you visit our website, we make a record of your visit for statistical purposes only. We do not record
your IP address. The information reported on is the users server address, top level domain name (ie:
.com, .gov, .au, .uk, etc), the date and time of visit, the pages accessed and documents downloaded, the
referring site, type of browser, etc. No attempt will be made to identify users or their browsing activities,
except where required by law enforcement agencies when they exercise a warrant to inspect logs.
Use of Cookies
Cookies are pieces of code that a website may transfer to your computer's hard disk to record, among
several things, return visits and movement throughout a site - we do not employ the use of Cookies.
Links to other sites
Prom-Tel may provide links from our website to sites that may be of interest to our visitors, members and
customers, or sites that we may receive a fee for click-through traffic. We take all care, but no
responsibility for the conduct of any company or organisation, which may be URL, linked to our website.
You are encouraged to read the Term of Use and Privacy Statements prior to disclosing any personal
information. Please feel free to contact us at privacy@promtel.com.au should you have an undesirable
experience with linked websites.