Hoboken Terminal - NJ Transit

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					                                                                                                                                                                                                     February 2007



Hoboken Terminal Turns 100
Classic structure positioned for future growth

S
      tart spreadin’ the news…                             tion benefits, investments in this facility                 tion of the new facility. The entire job was           coln Bush. At the time, train sheds were
      The city that gave birth to Francis                  will help to enhance Hoboken’s economic                     completed in 16 months, and on February                enclosed, causing the exhaust from steam
      Albert Sinatra is also the city that                 vitality.”                                                  25, 1907, the DL&W opened the new                      engines to become trapped inside and cre-
will mark the 100-year anniversary of the                                                                              Hoboken Terminal, the fifth and current                ating an unpleasant, smoky atmosphere.
birth of one of the most renowned trans-                   A maritime center for the world                             terminal at the site.                                  Bush’s low shed featured open channels
portation centers in the United States —                      In the early 1800s, the Hoboken water-                       The new terminal featured Beaux-Arts               above the tracks, allowing all smoke to
Hoboken Terminal.                                          front was a resort area, and its many                       as its primary architectural style, with ref-          vent while still protecting customers from
   As the historic anchor of the Mile-                     advantages eventually contributed to the                    erences to English Victorian architecture              the elements. This type of train shed
Square City hits the century mark, it is                   city’s position as one of the world’s major                 and emerging American amusement parks                  became the new standard.
undergoing a $115 million rehabilitation                   maritime centers in the second half of the                  of the era. The exterior was clad almost                  Public Service’s extensive trolley system
that will resurrect its commuter ferry                     19th century.                                               entirely in ornamental copper, giving both             served the DL&W’s Hoboken Terminal
operations and propel it into its next 100                    In 1904, the Delaware, Lackawanna &                      an elegant appearance and contributing to              on opening day. Public Service then built
years of transportation and cultural signif-               Western Railroad (DL&W), which would                        its fireproof qualities. Stained glass manu-           a larger, two-level trolley terminal con-
icance.                                                    later become the Erie Lackawanna Rail-                      factured by Tiffany was set atop the main              nected to the DL&W's Hoboken Termi-
   “Restoration of the Hoboken Ferry                       road, developed plans for a railroad termi-                 waiting room, giving the station one of                nal. The trolley terminal was located
Terminal will continue to enhance the                      nal on the waterfront and commissioned                      the finest aesthetic appearances in the                where the existing Hoboken Bus Terminal
already rich intermodal transportation                     famed architect Kenneth Murchison to                        United States. Stained glass skylights also            stands today. In 1949, trolley service was
services that are available and help move                  design a new, fireproof commuter rail-                      lined the ceiling of the elaborate second              discontinued as Public Service transitioned
customers locally and through our exten-                   ferry terminal to replace the outmoded,                     floor ferry concourse, one of the largest              from trolley to bus service in Hudson
sive system of intrastate connections,” said               wooden terminal built in the 1880s. A fire                  unobstructed spaces in the world.                      County. The original steel beams from the
NJ TRANSIT Executive Director George                       destroyed that structure in 1905, and                           Another innovation was the train shed,             trolley terminal are now used to support
Warrington. “In addition to transporta-                    caused the DL&W to step up construc-                        developed by DL&W Chief Engineer Lin-                  the existing Hoboken Bus Terminal.
                                                                                                                                                                                 Hoboken Terminal was the flagship
                                                                                                                                                                              property of the DL&W, and remains the
                                                                                                                                                                              only ferry and commuter rail terminal still
                                                                                                                                                                              in operation in the United States. It was
                                                                                                                                                                              added to both the New Jersey Register of
                                                                                                                                                                              Historic Places and the National Register
                                                                                                                                                                              of Historic Places in 1973.

                                                                                                                                                                              A boon for the local economy
                                                                                                                                                                                 From its 1907 opening, Hoboken Ter-
                                                                                                                                                                              minal has played a defining role in shap-
                                                                                                                                                                              ing Hoboken’s community and economy,
                                                                                                                                                                              and as the hub of transportation, it
                                                                                                                                                                              became a thriving location for commerce
                                                                                                                                                                              and the site of several firsts. Did you
                                                                                                                                                                              know that:
                                                                                                                                                                                 The first electrified train on the
                                                                                                                                                                                 DL&W, operated by Thomas Edison,
                                                                                                                                                                                 departed Hoboken in 1930 and trav-
                                                                                                                                                                                 eled to Montclair.
                                                                                                                                                                                 One of the first central air-conditioning
                                                                                                                                                                                 units in a major building was installed
                                                                                                                                                                                 at Hoboken Terminal. Electrically
                                                                                                                                                                                 operated paddle fans circulated air that
                                                                                                                                                                                 was chilled by blocks of ice and dis-
                                                                                                                                                                                 persed through a network of ducts.
                                                                                                                                                                                 The first wireless phone was used in
                                                                                                                                                                                 Hoboken Terminal.

                                                                                                                                                                                 Through the years, many cultural, busi-
                                                                                                                                                                              ness and entertainment enterprises have
                                                                                                                                                                              sprung up around the terminal, which
A view from the early days of Hoboken Terminal shows different elements of architecture – from the English Victorian style of the famous clock tower to the large signs and
bold illumination of the entrance evoking an American amusement park ambiance. A replica of the clock tower will be built this year.                                                              (Continued on Page 2)


A major transportation hub
                                                           Orange and Rockland (N.Y.) counties                            You can reach many popular                          Brunswick on the Northeast Corridor or

T
        hrough the years, Hoboken Ter-
        minal has remained a hub of                        with Hoboken and New York City.                             destinations, such as the Newark Liberty               down to the Jersey Shore on the North
        activity. No matter where you are                                                                              International Airport, the New Jersey                  Jersey Coast Line.
going, there is a good chance we can get                   Lines include:                                              Performing Arts Center, and Montclair                      NJ TRANSIT plans to begin offering
you there through Hoboken via various                         Port Jervis Line                                         State, Rutgers and Princeton universities.             new rail service to the Meadowlands by
modes of transportation.                                      Pascack Valley Line                                      Trains also operate to several beaches                 fall 2009, and start bi-directional service
                                                              Main/Bergen County Line                                  along the Jersey Shore, and Monmouth                   on the Pascack Valley Line by early 2008.
Train                                                         Montclair-Boonton Line                                   Park racetrack during the summer.
                                                                                                                                                                                                  (Continued on Page 7)
  Several rail lines serve Hoboken                            Morris & Essex Lines                                        You can transfer at the Frank R.
Terminal. These lines connect counties in                     North Jersey Coast Line (weekdays)                       Lautenberg Rail Station at Secaucus
northern and central New Jersey as well as                    Raritan Valley Line (weekends)                           Junction and travel to Trenton or New
 Message from the                                                                                                     Message from
 Commissioner of                                                                                                      the Mayor of Hoboken
 Transportation                                                                                                                                                               drives our city, county, state and region.
                                                                                                                                                                                 The terminal’s multiple transportation
                                                                                                                                                                              options are among the key quality of life
                                                          pedestrian and structural upgrades in the                                                                           reasons that 40,000 residents choose to
                                                          bus lanes to improve the travel experi-                                                                             live here. It’s also a favorite destination
                                                          ence for our bus customers.                                                                                         for many train, bus, light rail, PATH
                                                             Currently, we are working with                                                                                   and ferry customers who are traveling to
                                                          The Port Authority of New York &                                                                                    Hoboken’s schools, world-class restau-
                                                          New Jersey to restore the terminal’s orig-                                                                          rants, businesses, entertainment or recre-
                                                          inal ferry slips to improve connections                                                                             ational destinations.
                                                          and service for ferry customers. Finally,                                                                              Moving forward, we look forward to
                                                          working closely with the cities of                                                                                  working with NJ TRANSIT on the
                                                          Hoboken and Jersey City, we plan to                                                                                 shared vision of transforming this trans-
                                                          transform the 65-acre terminal and yard                                                                             portation hub into a model commercial
                                                          complex into a mixed-use community                                                                                  and retail center, creating yet another


                                                                                                                      W
                                                          hub that will become a new destination                                   e are proud to be the host                 destination in our great city.
                                                          and gateway on the Hudson River                                          city of one of America’s most                 Happy Birthday Hoboken Terminal!
                                                          Waterfront.                                                              magnificent transportation


 A
          t 100 years old, Hoboken Ter-                      On behalf of Governor Corzine,                           centers. The 100th anniversary of Hobo-                 Sincerely,
          minal is one of the crown jewels                NJ TRANSIT and the Board of Directors,                      ken Terminal is a reminder of the city’s
          of our transit system, represent-               I would like to thank you for riding our                    transportation roots and how the termi-                 Mayor David Roberts
 ing a bygone era that is being trans-                    services and using Hoboken Terminal.                        nal serves as an economic engine that
 formed to better serve bus, rail, light rail
 and ferry customers. We’ve already                       Sincerely,
 restored the main waiting room to its                                                                                       Jon Corzine                         Myron P. Shevell                      Flora M. Castillo
 original historical grandeur. We added a                 Kris Kolluri                                                         Governor                           Vice Chairman                       Kenneth E. Pringle
 Hudson-Bergen Light Rail station stop,                   Transportation Commissioner and                                                                     A. Matthew Boxer, Esq.                 Patrick W. Parkinson
 which you can use to travel as far south                 NJ TRANSIT Board Chairman                                        Board of Directors                 Governor’s Representative
                                                                                                                           Kris Kolluri, Esq.
 as Bayonne or as far north as North                                                                                                                             Bradley I. Abelow                   George D. Warrington
                                                                                                                     Transportation Commissioner &                State Treasurer                      Executive Director
 Bergen. We also recently completed                                                                                  NJ TRANSIT Board Chairman


Hoboken Terminal turns 100 (Continued from Page 1)
                                                                                                                     terminal, where the main waiting room                    of New York & New Jersey. The restor-
                                                                                                                     has been returned to its original Beaux-                 ation of ferry service into the original
                                                                                                                     Arts splendor, and the concourse area has                slips will allow for expansion of ferry
                                                                                                                     been improved.                                           service and greater flexibility in providing
                                                                                                                        Phase two of the overall ferry terminal               commuter service between New Jersey
                                                                                                                     rehabilitation project continues with the                and Manhattan. Also, a team led by
                                                                                                                     reconstruction of the finger piers and floor             LCOR is working with NJ TRANSIT to
                                                                                                                     substructure to restore ferry service to five            redevelop the terminal and portions of the
                                                                                                                     of the original six slips. The sixth slip is             rail yard as a mixed-use, transit-oriented
                                                                                                                     scheduled to become a ferry museum.                      complex. LCOR is known for passenger
                                                                                                                     This current phase also includes the                     terminal development at Washington
                                                                                                                     reconstruction of the famous clock tower.                Union Station, Grand Central Terminal
                                                                                                                        In a nod to the grandeur of yesteryear,               and the JFK International Arrivals
                                                                                                                     the elegant clock tower — at 225 feet                    Terminal.




Workers take a break in front of the rising Hoboken Terminal, circa 1906. The steel skeleton of the landmark
clock tower can be seen rising in the background.

also played host to the Hoboken Festival.                  Building for the next 100 years
The terminal has been the setting for                         Hoboken Terminal continues to benefit
numerous movie, television and video                       from investments to improve its structure
productions during its storied existence.                  and functionality for customers.
This includes three Oscar-winning feature                     Rehabilitation work started in 1996
films — “On the Waterfront,” “Funny                        and is expected to continue through 2008.
Girl” and “Age of Innocence” — and                         Completed work includes roof replace-
music videos by Eric Clapton and the late                  ment, structural repairs to ferry slips and
Luther Vandross.                                           restoration of the interior of the rail




                                                                                                                     The main waiting room at Hoboken Terminal was historically restored, including its wooden benches, grand
                                                                                                                     staircase, chandeliers and stained glass manufactured by Tiffany.


                                                                                                                     high, the most prominent feature of the                     The overall master plan for the term-
                                                                                                                     terminal — will again grace the waterfront               inal renovation seeks to:
                                                                                                                     skyline at the location it was originally                   Improve intermodal functionality to en-
                                                                                                                     constructed. The tower was taken down in                    hance the NJ TRANSIT customer exper-
                                                                                                                     the early 1950s after enduring structural                   ience and operational efficiency between
                                                                                                                     and weather damage. A tall, skeletal-steel                  rail, light rail, bus, PATH and ferry.
                                                                                                                     radio tower replaced it eventually, and                     Maximize economic return from an
                                                                                                                     now has been removed as part of the                         underutilized real estate asset through
                                                                                                                     overhaul. The new clock tower is expected                   transit-oriented development.
                                                                                                                     to be completed by the end of this year.                    Reactivate the historic terminal as a
                                                                                                                                                                                 waterfront gateway that serves as a
                                                                                                                     Teaming up for transit-oriented                             transportation terminal and a mixed-
                                                                                                                     development                                                 use community hub.
                                                                                                                        The restoration of Hoboken Terminal
The rehabilitation work continues at Hoboken Terminal as scaffolding surrounds newly installed copper cladding       is being carried out as a joint effort bet-
at the corner of the ferry slips.                                                                                    ween NJ TRANSIT and The Port Authority                                           (Continued on Page 3)
                                                                                                                 2
Hoboken Terminal turns 100 (Continued from Page 2)




The addition of restaurants and retail space will transform a traditional passenger terminal into a new destination along the Hudson River waterfront.

   Promote economic development and                         vital transportation hub that has spurred                   Hoboken. If you are thinking about moving                    If you are interested in finding out
   capitalize on public investment in the                   our economy for the past century. I am                      to the Hoboken area, you may want to                      more about these offers, you can contact
   terminal building.                                       delighted that NJ TRANSIT is restoring                      consider one of these offers.                             them at www.RenaissanceRealtors.com or
                                                            this historic structure to its former grand-                   Renaissance Realty Group, courtesy of                  (201) 533-1800.
    "We look forward to working with                        eur, but with modern amenities, to serve                    NJS Enterprise Developers, is providing
NJ TRANSIT and LCOR to achieve a                            our current transportation and retail needs.                free transportation on Hudson-Bergen
transit-oriented development plan that                      This is truly an important project for both                 Light Rail for one year with the purchase
will complement the character of our                        Hoboken and the metropolitan region.”                       of a new condominium unit at the
community and deliver the mixed-use                                                                                     Neapolitan complex, located at the 2nd
opportunities that enhance the quality of                   Creating partnerships to benefit                            Street Station stop in Hoboken. They also
life for residents," said Hoboken Mayor                     new residents                                               are offering a free two-zone bus intrastate
David Roberts.                                                 NJ TRANSIT is teaming up with local                      pass for one year with the purchase of a
    “Hoboken Terminal has played a defin-                   businesses to encourage more transit-                       condominium unit at the Bella Vista in
ing role in shaping our community. It is a                  oriented development in and around                          Weehawken.



Keeping an eye on the system
The “dugout” is critical to Hoboken’s rail mission
                                                            Monitoring service in the dugout

I
    n a small, corner office above the                                                                                  morning rush between 6 a.m. and 8:30                      can’t leave their terminal without the suffi-
    concourse of Hoboken Terminal,                             The dugout houses the chief train-                       a.m., and the evening rush between 4:30                   cient number of crewmembers. The staff
    NJ TRANSIT staff works behind the                       master, senior trainmaster and others who                   p.m. and 7:30 p.m., but they are ever                     also makes sure the crews are rested and in
darkened glass to coordinate the move-                      coordinate all train and crew movements                     watchful at all times, especially with the                their regular rotation.
ment of customers and trains in and out                     into and out of Hoboken Terminal. The                       customer connections between lines and                       If a request for special assistance comes
of Hoboken Terminal.                                        room is open about 20 hours a day,                          modes of transportation. “There is a                      in, such as a need for a wheelchair or
   Overlooking Tracks 1-17, the only hint                   coordinated with the rail schedules of the                  domino effect in this terminal. What hap-                 medical attention, they notify the crews,
that they are there comes from the glow of                  Hoboken Division. The Hoboken                               pens on one line can quickly affect the                   and make the necessary arrangements or
the computer monitors that link them to                     Division includes all trains on the Morris                  others.”                                                  adjustments to cover the need.
the core of their mission, which is to make                 & Essex, Main/Bergen County, Pascack
sure our customers move through the ter-                    Valley, Montclair-Boonton and Port Jervis                   Communications and                                        A child and a violin
                                                                                                                        coordination are critical                                    According to Brian, lost and found sit-
                                                                                                                           The dugout operates with a small staff                 uations are commonplace, and just one of
                                                                                                                        using three separate computer terminals,                  the many tasks that fall into the dugout’s
                                                                                                                        multiple phone lines (including a direct                  role at Hoboken Terminal. “Recently, we
                                                                                                                        line to train dispatchers), radio communi-                had a schoolchild leave a violin on a train,
                                                                                                                        cations and other equipment to monitor                    and Rita took care of that,” he said. “She
                                                                                                                        service in and out of the terminal. They                  was able to quickly locate the train with
                                                                                                                        also have the ability to make announce-                   the missing instrument, which we got
                                                                                                                        ments, if necessary, particularly during                  right back to the student.” Most lost and
                                                                                                                        service interruptions when information                    found requests go to the Customer Service
                                                                                                                        quickly changes.                                          Office, but there have been plenty of lost




Overlooking the concourse at Hoboken Terminal, the dugout provides our rail employees with a clear view of
arriving and departing trains.

minal safely and on time. Customers exit-                   lines, and some trains on the North Jersey
ing a train or pursuing their next destina-                 Coast and Raritan Valley lines.
tion might glance upward and wonder                            “We are in charge if there is any kind
what actually goes on in the small,                         of problem with the trains, be it mechani-
bustling workspace affectionately called                    cal, crew or passenger,” Rita said. “We
the “dugout.”                                               have to get that train moving and make
                                                                                                                        Senior Trainmaster, Hoboken Brian Curreri (left) and Chief Trainmaster, Hoboken Rita Whitley closely monitor
   “We closely monitor every train that                     sure all the customers get on their way.”                   train service at Hoboken Terminal and other parts of our rail system.
comes and goes, using the Train Manage-                        The room originally was positioned
ment and Control (TMAC) system,” said                       above the newspaper stand, overlooking                         In addition to the movement of trains,                 wallets, computers and eyeglasses that the
Chief Trainmaster, Hoboken Rita Whitley.                    the tracks. After the recent renovation of                  the dugout crew is responsible for the                    dugout crew has tracked down.
“We can see the whole railroad just as a                    the terminal’s waiting area, the dugout can                 coordination of crewmembers. The super-                      Just another day behind the scenes in
train dispatcher does.” NJ TRANSIT uses                     now be found in the corner of the main                      visors have train crews’ schedules and                    the dark, corner office overlooking the
TMAC to track and control all of the rail                   building, across from the entrance to                       know who’s aboard each train coming in                    tracks. Or, as Brian said, “We must be
movements on its system.                                    NY Waterway.                                                and going out. If an employee notifies                    prepared for everything; things can change
                                                               Senior Trainmaster, Hoboken Brian                        them of an absence or a late arrival, they                in a second.”
                                                            Curreri noted the busiest times are the                     alert and reconfigure the crews. Trains
                                                                                                                    3
“My trip starts on a train in Garfield and
ends at the light rail Pavonia-Newport
Station. I like the terminal a lot. I like
being outside and it’s clean.”
       — Kim Savino, Bergen County Line/
                            HBLR customer




 “Hoboken Terminal is definitely comfortable. It’s a great place to
 come and relax before you get back to your commute.”
               — David D’Amato, Main/Bergen County Line customer




                      4
                                                                                                       “I take the train here to Hoboken and then take the Light Rail to
                                                                                                       Exchange Place. The terminal is great. I like to stop and walk around,
                                                                                                       stop at the pier and look at the New York skyline.”
                                                                                                                 — Collette Johnson, Montclair-Boonton Line/HBLR customer




                                             “My earliest recollection of the terminal is when it was used as the
                                             backdrop for Three Days of the Condor. Every time I come through
                                             here, I think about that movie. It’s always comfortable and well run.
                                             It’s a positive experience.”
                                                                — Gary Villanova, Montclair-Boonton Line customer




“The terminal is right down the block from
my house. I’m happy to see they’re doing a
lot more work on it. My father used to
commute through here too.”
       — Charlie Godlewski, HBLR customer




                                                                              5
A place where everybody knows your name
Hoboken Terminal business owners are family
                                                                                   will patronize businesses in

I
    f you are a frequent traveler through Hoboken Termi-
    nal on weekdays, your steps are probably carefully                             the terminal to pick up a
    choreographed.                                                                 slice of pizza, purchase a
   During the morning, a train pulls in on Track 12,                               bottle of wine for dinner or
breaking the silence as hundreds of customers exit the                             relax at the bar before the
train. Most quickly move across the concourse to their                             final ride home.
next connection with a light rail train, a bus, a PATH                                 The assortment of busin-
train or a NY Waterway ferryboat. Some briefly stop for a                          esses and their sundries at
cup of coffee, a newspaper, some fruit, a breakfast sand-                          Hoboken Terminal has made
wich or a shoeshine.                                                               life more convenient and
   In the evening, the commute repeats itself, but in rev-                         comfortable for our cust-
erse order. Some customers who wait for their connection                           omers. It’s also helped to
                                                                                          develop new relation-
                                                                                          ships as customers and
                                                                                          vendors smile and wave
                                                                                          to one another during
                                                                                          the day.
                                                                                            “This is like the show
                                                                                          ‘Cheers,’” said Al Corsi, Lackawanna Fruit Shops owner Ronald Bauer greets customers with a warm smile and fresh fruit every day.
                                                                                          who has owned the
                                                                                          Railhead Bar for 30 years. “We have a steady, com-             afternoon and evening customers, from Wall Street stock-
                                                                                          muter clientele. They’re a good crowd of people and I          brokers to blue-collar workers.
                                                                                          enjoy their company.”                                              “They come in and sit down because they have a half
                                                                                            Al is an institution at Hoboken. As a young boy,             hour to kill,” said Al. “They have their favorite bartender.
                                                                                          he remembers riding the ferries between Hoboken                It’s really a nice thing. Hoboken Terminal is a unique
                                                                                          and New York. He has fond memories of Frank                    station. There’s nothing like it anywhere else. I’ve seen a
                                                                                          Sinatra passing through the terminal on the way to             lot of changes, but the changes are always for the better.”
                                                                                          singing gigs in New York. All of his “regulars” cheer-             Ronald Bauer loves working at the terminal. He’s
                                                                                          fully greet him as they stop in for a drink. Located           worked as a bartender for Al for several years. He also
Railhead Bar owner Al Corsi — who has enjoyed a 30-year run at Hoboken Terminal           on the main concourse near Track 1, the Railhead               worked at the Lackawanna Fruit Shops before taking
— says his place is just like the show Cheers, and he has the stories to prove it.        Bar has become a favorite hangout for a variety of             ownership of the business two years ago. He sells a variety
                                                                                                                                                         of fresh fruits and vegetables to his customers. Like Al,
                                                                                                                                                         Ronald says those customers become part of your family.
                                                                                                                                                         “I’ve bonded with the customers,” said Ronald. “You get a
   Port Authority Trans-Hudson (PATH)                                                                                                                    nice clientele. I look for them in the morning and they
                                                                                                                                                         look for me.”
                                                                                                                                                             Some customers have an opportunity to stop and chat
                               Past, Present, and Future                                                                                                 before continuing their daily commute. “The old timers
                                                                                                                                                         tell me about the warships that passed by the terminal on
                                                                                                                                                         the Hudson River. A doctor shared how he was able to




1908
                                                                                                                                                         restore the eyesight of a little baby. You really hear some
                                                           On February 25, 1908, at a signal from President Theodore Roosevelt in the
                                                                                                                                                         amazing things.”
                                                           White House, a bell was sounded at the new 19th Street Station. Power was
                                                                                                                                                             There are many other businesses at Hoboken Terminal
                                                           turned on, the system was activated and the first official party was transported
                                                                                                                                                         that you can visit and swap stories with, including:
                                                           under the Hudson from New York to Hoboken for the joyous opening day
                                                                                                                                                              Lovely Flower
                                                           ceremonies of the Hudson and Manhattan Railroad (H & M). The New York Times
                                                           hailed the event as an accomplishment "greater perhaps than the Panama Canal
                                                                                                                                                              Gateway Bake Shop
                                                           will be when opened, considering the obstacles which had to be overcome."                          Lackawanna Liquors
                                                                                                                                                              Hudson News
                                                                                                                                                              Bangkok City Thai Food
                                                                                                                                                              Hoboken Deli
                                                                                                                                                              Hoboken Oven
                                                                                                                                                              Gateway Coffee
                                                                                                                                                              Shoeshine Stand
                                                                                                                                                              Ports of Call (kiosks)

                                                                                                                                                        Next time you are in the terminal, why not take a




                                                                                                 1962
                                                                                                                                                     break, share a story, or make a purchase with one of our
   In 1962, The Port Authority of New York and New Jersey acquired the H & M
                                                                                                                                                     vendors? They appreciate your business and your time.
   Railroad and began operating it as the Port Authority Trans-Hudson Corporation
   (PATH). The heavy rail rapid-transit system serves as the primary transit link
   between Manhattan and neighboring New Jersey urban communities and
   suburban commuter railroads. PATH presently carries 227,000 passengers
                                                                                                                                                             Special thanks to our business
                                                                                                   to
   each weekday.
                                                                                                                                                                partners who support
                                                                                                                                                               Hudson-Bergen Light Rail


                                                                                                 2007                                                                     American Express
                                                                                                                                                                                Kohl’s
                                                                                                                                                                        Newport Centre Mall
                                                                                                                                                                             Oddfellows
                                                                                                                                                                           Get Out Hudson




   2009
                                                       The Port Authority, in cooperation with the U.S. Department of Transportation                                       Arthur’s Tavern
                                                       through the Federal Transit Administration, is moving forward with construction                               Renaissance Realty Group
                                                       of the World Trade Center Transportation Hub. The permanent PATH Terminal,                                 Azucar, Cuban Cuisine and Cigars
                                                       which comprises part of this new hub, is scheduled to open in 2009. A new fleet
                                                                                                                                                                         The Provident Bank
                                                       of technologically advanced rail cars, to be phased into service between 2009
                                                       and 2011, will further enhance the overall customer experience.                                                      Porto Leggero
                                                                                                                                                                         The Bergen Record
                                                                                                                                                                             El Artesano
                                                                                                                                                                      Palisades Medical Center
                                                                                                                                                                          Grand Banks Café
                                                                                                                                                                   Stevens Institute of Technology
                                                                                                                                                                       Big Apple Sports Palace
                                                                                                                                                                       Sky Club Fitness & Spa




                                                                                                            6
History of Billybey/NY Waterway and Hoboken Terminal
                                                         ferry service represented more than a                the closing of the WTC PATH station,                   Billybey ferry boats and establishing

I
     n October 1989, NY Waterway
     brought commuter ferries back to the                pleasant and affordable ride; it also sym-           NY Waterway ferries again maintained the               Hoboken as the hub for Billybey service.
     historic Hoboken Terminal, with serv-               bolized a successful partnership between             critical Hoboken-Lower Manhattan link                  By February 2007, Billybey was providing
ice to the World Financial Center in                     the private and public sectors. Working              for several days.                                      7,000 passenger trips per day – almost
Lower Manhattan. This restored service                   with NJ TRANSIT and The Port                            When disaster struck New York City                  two million passenger trips per year –
offered local Hoboken residents and com-                 Authority of New York and New Jersey,                on September 11, 2001, NY Waterway                     from the Hoboken Terminal.
muters entering the Hoboken Rail Termi-                  NY Waterway created a ferry system                   ferries were conduc-
nal a fast, hassle-free option for travel to             closely linked to the public mass transit sys-       ting emergency
Lower Manhattan.                                         tems on both sides of the river, helping to          rescue operations in
   From the beginning, New Jersey com-                   establish Hoboken as a regional transit hub.         Lower Manhattan
muters enjoyed the “civilized commute”                      In addition to proving a fast, conven-            within minutes of
offered by NY Waterway, and this is evi-                 ient commuter service from Hoboken                   the first plane’s
dent in the early statistics. By the time the            Terminal, NY Waterway has helped                     collision with the
                                                                                 commuters when               World Trade Center.
                                                                                 flooding, snow/ice           In the first two
                                                                                 conditions, or               hours, 48,000
                                                                                 power failures have          people fleeing the
                                                                                 disrupted other              collapsing towers
                                                                                 transportation               were transported to
                                                                                 modes. When a                NY Waterway ferry
                                                                                 nor’easter caused            terminals in Hobo-
                                                                                 flooding and                 ken and Jersey City. The restoration of ferry slips at Hoboken Terminal will give you a more comfortable
                                                                                                                                     ferry experience and provide NY Waterway with more operating flexibility.
                                                                                 disrupted PATH                  As Lower Man-
                                                                                 service for several          hattan struggled to recover from the                      The restoration of the original ferry
                                                                                 days in December             effects of 9/11, NY Waterway started                   slips will mean greater convenience and
                                                                                 of 1992, extra               service between Hoboken and Pier 11 at                 comfort for ferry commuters and the
                                                                                 NY Waterway                  the foot of Wall Street, providing the most            potential to increase ridership and further
                                                                                 ferries were pressed         convenient link to the eastern side of                 expand commuter ferry service.
A NY Waterway commuter ferry cruises past historic Hoboken Terminal on the       into service bet-            Downtown Manhattan.                                       This will build on the 100-year
Hudson River.                                                                    ween the Hoboken                Billybey Ferry Company assumed own-                 tradition of the Hoboken Terminal as an
Hoboken line celebrated its one-year anni-               and World Financial Center terminals,                ership of the Hoboken-World Financial                  exciting visitor destination in its own right
versary, NY Waterway ferries had carried                 maintaining a critical transportation link.          Center and Hoboken-Pier 11 routes in                   and as a critical regional transit hub – a
one  million passengers on this route alone.                In February of 1993, when the first               March 2005, contracting with                           gateway to both New Jersey and New
   At Hoboken Terminal, the revival of                   attack on the World Trade Center forced              NY Waterway to continue operating                      York.


A major transportation hub (Continued from Page 1)
                                                                                                              Ferry                                                     Quik-Tik
                                                                                                                 NY Waterway operates from Hoboken                         NJ TRANSIT’s monthly passes offer
                                                                                                              Terminal to the World Financial Center                    you several valuable benefits. First, you
                                                                                                              and Pier 11/Wall Street. Free connecting                  can use your rail monthly pass on bus and
                                                                                                              bus service is available in New York to                   light rail services as long as the trip is of
                                                                                                              several business, recreational and enter-                 equal or lesser value. Second, monthly
                                                                                                              tainment destinations.                                    passes go on sale on the 20th of the prev-
                                                                                                                                                                        ious month to give you extra time to pur-
                                                                                                              PATH                                                      chase your pass. You can purchase a mon-
                                                                                                                 The PATH system operates from                          thly pass from a ticket vending machine,
                                                                                                              Hoboken Terminal to Midtown Manhattan                     ticket window or through Quik-Tik, our
                                                                                                              and Lower Manhattan. It also directly                     online, auto-pay subscription program.
                                                                                                              serves Journal Square, Grove Street and                   For more information, visit
                                                                                                              Exchange Place in Jersey City. With one                   www.njtransit.com.
                                                                                                              transfer, Hoboken customers can travel to
                                                                                                              Harrison and Newark.

Customers can travel to New York, Newark or other destinations via the newly refurbished Hoboken Bus
Terminal, which features new lighting and safety improvements.

Bus                                                        Red & Tan Tours also operates a 144
   Several NJ TRANSIT bus routes serve                   bus route from Hoboken to Staten Island.
Hoboken Terminal, transporting customers
to New York City and Newark, and many                    Light Rail
cities in Hudson, Bergen, Middlesex and                     Hudson-Bergen Light Rail operates
Monmouth counties.                                       throughout Hudson County from Tonnelle
Routes include:                                          Avenue Station in North Bergen to 22nd
No. 22 – Hoboken-Cliffside Park                          Street in Bayonne. The line also branches
No. 23 – Hoboken-N. Bergen                               west from Liberty State Park Station in
No. 64 – Lakewood-Jersey City-Weehawken                  Jersey City to West Side Avenue, also in
No. 68 – Old Bridge-Weehawken                            Jersey City.
No. 85 – Hoboken-Secaucus                                   With 20 station stops, popular destin-
No. 87 – Jersey City-Hoboken                             ations include Liberty State Park, Newport
No. 89 – Hoboken-N. Bergen                               Centre Mall, restaurant and shopping
No. 126 – Hoboken-Jersey City-New York                   centers, Jersey City Medical Center, as
                                                         well as Jersey City State University and St.
                                                         Peter’s College.                                     Hudson-Bergen Light Rail transports customers to various work, shopping, dining and educational venues.




                                                                                                          7
Lights, camera, action                                                                                              Hoboken Customer Service
Hoboken Terminal is a place to see and be seen                                                                      We’re here to serve you
                                                                                                                                                                            monitor multiple cameras around the

O                                                                                                                   I
            ur historic Hoboken Ter-                                                                                    f you visit our Customer Service
            minal has starred in a                                                                                      Office in Hoboken Terminal, you will                terminal to help them respond quickly to
            number of productions                                                                                       be greeted by the smiling face of                   any unusual events that occur.
over the years. From Oscar-win-                                                                                     Helma Melhado-Betty or one of our other                    A new tool that has been very success-
ning performances by Marlon                                                                                         knowledgeable customer service represen-                ful at Hoboken and our other customer
Brando and Barbara Streisand, to                                                                                    tatives.                                                service locations is the NJ TRANSIT lost
videos by Eric Clapton and the                                                                                         “Can you tell me how I can get to                    and found database. With a few clicks of a
late Luther Vandross, Hoboken                                                                                       Gladstone?” asked a customer who recent-                mouse, customer service representatives
Terminal continues to be one of                                                                                     ly visited the office.                                  use their computers to help you locate lost
New Jersey’s favorite locations for                                                                                                                                                                       items.
movies, music videos, television                                                                                                                                                                             “If a customer
commercials and print advertise-                                                                                                                                                                          calls about a
ments.                                                                                                                                                                                                    particular item
    Among the media productions                                                                                                                                                                           and its not here,
and entertainers that have visited                                                                                                                                                                        we have access
Hoboken Terminal:                                                                                                                                                                                         to the entire lost
    On the Waterfront (1954) —                                                                                                                                                                            and found data-
    This film won eight Oscars,                                                                                                                                                                           base,” said
    including Best Picture, Best                                                                                                                                                                          Helma. “We can
    Lead Actor (Marlon Brando),                                                                                                                                                                           see what’s locat-
    Best Supporting Actor (Karl                                                                                                                                                                           ed in any major
    Malden) and Best Supporting                                                                                                                                                                           terminal, at the
    Actress (Eva Marie Saint). It                                                                                                                                                                         bus garages,
    is ranked the 8th greatest film                                                                                                                                                                       anywhere.”
    of all time by the American                                                                                                                                                                              The most
                                                                                                                    Customer Service Representative Helma Melhado-Betty helps one of our customers who is common
    Film Institute.
                                                                                                                    passing through Hoboken Terminal.
    Funny Girl (1968) — This                                                                                                                                                                               possessions
    film earned Barbara Streisand                                                                                       “Yes, you can take the next Gladstone               customers leave behind are coats, bags,
    an Oscar for Best Lead Actress,                                                                                 train, which departs at 8:33 on Track 8,”               gloves, umbrellas and books. During the
    and was ranked the 16th                                                                                         said Helma. “There’s no need to transfer                holidays, a lot of gifts are left behind.
                                             Hoboken Terminal went back in time in 1993 during the filming of
    best musical by the American the Oscar-winning movie Age of Innocence.                                          —   just stay on the train. You can purchase            However, some unusual items have shown
    Film Institute.                                                                                                 your ticket at a ticket vending machine in              up in lost and found over the years,
    Three Days of the Condor (1975) —                         Once Upon a Time in America (1984)                    the concourse or at the ticket windows                  including artificial limbs, a glass eye and
    Starring Robert Redford, this film was                    — This Golden Globe-nominated film                    inside the waiting room.”                               false teeth.
    one of “The 25 Most Stylish Films of                      had a blockbuster cast, including                         That was just one of several inquiries                 “We also had a very expensive violin
    All Time,” declared by GQ Magazine.                       Robert De Niro, James Woods,                          heard   in the Hoboken Terminal Customer                that a woman left on a train,” said
    Stardust Memories (1980) — Directed                       Elizabeth McGovern, Tuesday Weld,                     Service Office. Customers stop in or call               Cassandra. “She was on her way to a
    by and starring Woody Allen, this movie                   Treat Williams, Joe Pesci and Danny                   for travel information and schedules, and               performance in New York. We were able
    also served as the feature film debut for                 Aiello.                                               have questions about lost tickets and the               to get the violin back to her before the
    Sharon Stone.                                             The Muppets Take Manhattan (1984)                     cost to ride Hudson-Bergen Light Rail. A                performance. Needless to say, she was
                                                              — A perennial kids’ favorite, even                    train crewmember recently turned in a                   extremely relieved.”
                                                              Kermit and Miss Piggy passed through                  pair of gloves that were left on a train.                  Hoboken Terminal customer service
                                                              the historic terminal.                                    There is no typical day in the life of the          representatives are well versed in
                                                              Sinatra (1992) — A CBS miniseries                     Hoboken Customer Service Office. Some                   NJ TRANSIT services operating in and
                                                              about Hoboken-born Frank Sinatra,                     days, customers
                                                              produced by his daughter Tina Sinatra.                are looking for
                                                              The Age of Innocence (1993) — This                    schedules, fare
                                                              film, which won an Oscar and was                      information,
                                                              nominated for four others, featured                   track assign-
                                                              Daniel Day-Lewis, Michelle Pfeiffer,                  ments, the
                                                              Winona Rider and Jonathan Pryce.                      location of the
                                                              Luther Vandross music video (1995).                   bus lanes, or
                                                              Eric Clapton music video (1996).                      the Hudson-
                                                              Woody Allen Fall Project 2000 (2000).                 Bergen Light
Fees for using Hoboken Terminal and other locations
for media productions is another source of income
                                                              Law & Order: Special Victims Unit                     Rail station.
that supports NJ TRANSIT operations. The late                 television show (2002).                               However, things
Rhythm & Blues singer Luther Vandross filmed a                                                                      quickly change
music video at Hoboken Terminal.
                                                                                                                    if there is a
                                                                                                                    service problem. Our customer service representatives at Hoboken Terminal are available weekdays from
                                                                                                                    That’s when the 6:30 a.m. to 8 p.m.
                                                                                                                    customer service
                                                                                                                    team works closely with the operating                   out of the terminal. However, they also
                                                                                                                    staff to direct customers entering or                   get a lot of questions about PATH and
                                                                                                                    leaving the terminal.                                   NY Waterway ferry services. Other
                                                                                                                        “If a train is running significantly late,          responsibilities that are handled by cus-
                                                                                                                    we try to meet the customers as they                    tomer service representatives at Hoboken
                                                                                                                    arrive, provide them with a delay notice                Terminal are:
                                                                                                                    for their employer,    and apologize for the               Assisting customers who use ticket
                                                                                                                    delay,” said Customer Service Supervisor                   vending machines.
                                                                                                                    Cassandra White-Robinson. “On                              Leading emergency response teams
                                                                                                                    occasion, it also gets busy when                           during service disruptions.
                                                                                                                    MidTOWN DIRECT trains are diverted                         Providing alternate service information.
                                                                                                                    to Hoboken. We meet those trains and                       Scheduling group trips.
                                                                                                                    walk the customers over to PATH where                      Hoboken Terminal Customer Service is
                                                                                                                    our tickets are honored for service to New              located in the main concourse, and is
                                                                                                                    York.”                                                  open each weekday from 6:30 a.m. to 8
                                                                                                                        Customer service representatives, along             p.m. Feel free to stop in. We’re always
                                                                                                                    with our Rail Operations and Police                     there to help you.
                                                                                                                    departments, also have the ability to



                                                                                                                     For NJ TRANSIT Information:
                                                                                                                     • Transit Information & Customer Service: 1-800-772-2222
                                                                                                                     • Text Telephone: 1-800-772-2287
                                                                                                                     • Suspicious Activities & Packages: 1-888-TIPS-NJT
                                                                                                                     • Website: www.njtransit.com

                                                                                                                8

				
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