Hoboken Terminal Turns 100
Classic structure positioned for future growth
tart spreadin’ the news… tion benefits, investments in this facility tion of the new facility. The entire job was coln Bush. At the time, train sheds were
The city that gave birth to Francis will help to enhance Hoboken’s economic completed in 16 months, and on February enclosed, causing the exhaust from steam
Albert Sinatra is also the city that vitality.” 25, 1907, the DL&W opened the new engines to become trapped inside and cre-
will mark the 100-year anniversary of the Hoboken Terminal, the fifth and current ating an unpleasant, smoky atmosphere.
birth of one of the most renowned trans- A maritime center for the world terminal at the site. Bush’s low shed featured open channels
portation centers in the United States — In the early 1800s, the Hoboken water- The new terminal featured Beaux-Arts above the tracks, allowing all smoke to
Hoboken Terminal. front was a resort area, and its many as its primary architectural style, with ref- vent while still protecting customers from
As the historic anchor of the Mile- advantages eventually contributed to the erences to English Victorian architecture the elements. This type of train shed
Square City hits the century mark, it is city’s position as one of the world’s major and emerging American amusement parks became the new standard.
undergoing a $115 million rehabilitation maritime centers in the second half of the of the era. The exterior was clad almost Public Service’s extensive trolley system
that will resurrect its commuter ferry 19th century. entirely in ornamental copper, giving both served the DL&W’s Hoboken Terminal
operations and propel it into its next 100 In 1904, the Delaware, Lackawanna & an elegant appearance and contributing to on opening day. Public Service then built
years of transportation and cultural signif- Western Railroad (DL&W), which would its fireproof qualities. Stained glass manu- a larger, two-level trolley terminal con-
icance. later become the Erie Lackawanna Rail- factured by Tiffany was set atop the main nected to the DL&W's Hoboken Termi-
“Restoration of the Hoboken Ferry road, developed plans for a railroad termi- waiting room, giving the station one of nal. The trolley terminal was located
Terminal will continue to enhance the nal on the waterfront and commissioned the finest aesthetic appearances in the where the existing Hoboken Bus Terminal
already rich intermodal transportation famed architect Kenneth Murchison to United States. Stained glass skylights also stands today. In 1949, trolley service was
services that are available and help move design a new, fireproof commuter rail- lined the ceiling of the elaborate second discontinued as Public Service transitioned
customers locally and through our exten- ferry terminal to replace the outmoded, floor ferry concourse, one of the largest from trolley to bus service in Hudson
sive system of intrastate connections,” said wooden terminal built in the 1880s. A fire unobstructed spaces in the world. County. The original steel beams from the
NJ TRANSIT Executive Director George destroyed that structure in 1905, and Another innovation was the train shed, trolley terminal are now used to support
Warrington. “In addition to transporta- caused the DL&W to step up construc- developed by DL&W Chief Engineer Lin- the existing Hoboken Bus Terminal.
Hoboken Terminal was the flagship
property of the DL&W, and remains the
only ferry and commuter rail terminal still
in operation in the United States. It was
added to both the New Jersey Register of
Historic Places and the National Register
of Historic Places in 1973.
A boon for the local economy
From its 1907 opening, Hoboken Ter-
minal has played a defining role in shap-
ing Hoboken’s community and economy,
and as the hub of transportation, it
became a thriving location for commerce
and the site of several firsts. Did you
The first electrified train on the
DL&W, operated by Thomas Edison,
departed Hoboken in 1930 and trav-
eled to Montclair.
One of the first central air-conditioning
units in a major building was installed
at Hoboken Terminal. Electrically
operated paddle fans circulated air that
was chilled by blocks of ice and dis-
persed through a network of ducts.
The first wireless phone was used in
Through the years, many cultural, busi-
ness and entertainment enterprises have
sprung up around the terminal, which
A view from the early days of Hoboken Terminal shows different elements of architecture – from the English Victorian style of the famous clock tower to the large signs and
bold illumination of the entrance evoking an American amusement park ambiance. A replica of the clock tower will be built this year. (Continued on Page 2)
A major transportation hub
Orange and Rockland (N.Y.) counties You can reach many popular Brunswick on the Northeast Corridor or
hrough the years, Hoboken Ter-
minal has remained a hub of with Hoboken and New York City. destinations, such as the Newark Liberty down to the Jersey Shore on the North
activity. No matter where you are International Airport, the New Jersey Jersey Coast Line.
going, there is a good chance we can get Lines include: Performing Arts Center, and Montclair NJ TRANSIT plans to begin offering
you there through Hoboken via various Port Jervis Line State, Rutgers and Princeton universities. new rail service to the Meadowlands by
modes of transportation. Pascack Valley Line Trains also operate to several beaches fall 2009, and start bi-directional service
Main/Bergen County Line along the Jersey Shore, and Monmouth on the Pascack Valley Line by early 2008.
Train Montclair-Boonton Line Park racetrack during the summer.
(Continued on Page 7)
Several rail lines serve Hoboken Morris & Essex Lines You can transfer at the Frank R.
Terminal. These lines connect counties in North Jersey Coast Line (weekdays) Lautenberg Rail Station at Secaucus
northern and central New Jersey as well as Raritan Valley Line (weekends) Junction and travel to Trenton or New
Message from the Message from
Commissioner of the Mayor of Hoboken
Transportation drives our city, county, state and region.
The terminal’s multiple transportation
options are among the key quality of life
pedestrian and structural upgrades in the reasons that 40,000 residents choose to
bus lanes to improve the travel experi- live here. It’s also a favorite destination
ence for our bus customers. for many train, bus, light rail, PATH
Currently, we are working with and ferry customers who are traveling to
The Port Authority of New York & Hoboken’s schools, world-class restau-
New Jersey to restore the terminal’s orig- rants, businesses, entertainment or recre-
inal ferry slips to improve connections ational destinations.
and service for ferry customers. Finally, Moving forward, we look forward to
working closely with the cities of working with NJ TRANSIT on the
Hoboken and Jersey City, we plan to shared vision of transforming this trans-
transform the 65-acre terminal and yard portation hub into a model commercial
complex into a mixed-use community and retail center, creating yet another
hub that will become a new destination e are proud to be the host destination in our great city.
and gateway on the Hudson River city of one of America’s most Happy Birthday Hoboken Terminal!
Waterfront. magnificent transportation
t 100 years old, Hoboken Ter- On behalf of Governor Corzine, centers. The 100th anniversary of Hobo- Sincerely,
minal is one of the crown jewels NJ TRANSIT and the Board of Directors, ken Terminal is a reminder of the city’s
of our transit system, represent- I would like to thank you for riding our transportation roots and how the termi- Mayor David Roberts
ing a bygone era that is being trans- services and using Hoboken Terminal. nal serves as an economic engine that
formed to better serve bus, rail, light rail
and ferry customers. We’ve already Sincerely,
restored the main waiting room to its Jon Corzine Myron P. Shevell Flora M. Castillo
original historical grandeur. We added a Kris Kolluri Governor Vice Chairman Kenneth E. Pringle
Hudson-Bergen Light Rail station stop, Transportation Commissioner and A. Matthew Boxer, Esq. Patrick W. Parkinson
which you can use to travel as far south NJ TRANSIT Board Chairman Board of Directors Governor’s Representative
Kris Kolluri, Esq.
as Bayonne or as far north as North Bradley I. Abelow George D. Warrington
Transportation Commissioner & State Treasurer Executive Director
Bergen. We also recently completed NJ TRANSIT Board Chairman
Hoboken Terminal turns 100 (Continued from Page 1)
terminal, where the main waiting room of New York & New Jersey. The restor-
has been returned to its original Beaux- ation of ferry service into the original
Arts splendor, and the concourse area has slips will allow for expansion of ferry
been improved. service and greater flexibility in providing
Phase two of the overall ferry terminal commuter service between New Jersey
rehabilitation project continues with the and Manhattan. Also, a team led by
reconstruction of the finger piers and floor LCOR is working with NJ TRANSIT to
substructure to restore ferry service to five redevelop the terminal and portions of the
of the original six slips. The sixth slip is rail yard as a mixed-use, transit-oriented
scheduled to become a ferry museum. complex. LCOR is known for passenger
This current phase also includes the terminal development at Washington
reconstruction of the famous clock tower. Union Station, Grand Central Terminal
In a nod to the grandeur of yesteryear, and the JFK International Arrivals
the elegant clock tower — at 225 feet Terminal.
Workers take a break in front of the rising Hoboken Terminal, circa 1906. The steel skeleton of the landmark
clock tower can be seen rising in the background.
also played host to the Hoboken Festival. Building for the next 100 years
The terminal has been the setting for Hoboken Terminal continues to benefit
numerous movie, television and video from investments to improve its structure
productions during its storied existence. and functionality for customers.
This includes three Oscar-winning feature Rehabilitation work started in 1996
films — “On the Waterfront,” “Funny and is expected to continue through 2008.
Girl” and “Age of Innocence” — and Completed work includes roof replace-
music videos by Eric Clapton and the late ment, structural repairs to ferry slips and
Luther Vandross. restoration of the interior of the rail
The main waiting room at Hoboken Terminal was historically restored, including its wooden benches, grand
staircase, chandeliers and stained glass manufactured by Tiffany.
high, the most prominent feature of the The overall master plan for the term-
terminal — will again grace the waterfront inal renovation seeks to:
skyline at the location it was originally Improve intermodal functionality to en-
constructed. The tower was taken down in hance the NJ TRANSIT customer exper-
the early 1950s after enduring structural ience and operational efficiency between
and weather damage. A tall, skeletal-steel rail, light rail, bus, PATH and ferry.
radio tower replaced it eventually, and Maximize economic return from an
now has been removed as part of the underutilized real estate asset through
overhaul. The new clock tower is expected transit-oriented development.
to be completed by the end of this year. Reactivate the historic terminal as a
waterfront gateway that serves as a
Teaming up for transit-oriented transportation terminal and a mixed-
development use community hub.
The restoration of Hoboken Terminal
The rehabilitation work continues at Hoboken Terminal as scaffolding surrounds newly installed copper cladding is being carried out as a joint effort bet-
at the corner of the ferry slips. ween NJ TRANSIT and The Port Authority (Continued on Page 3)
Hoboken Terminal turns 100 (Continued from Page 2)
The addition of restaurants and retail space will transform a traditional passenger terminal into a new destination along the Hudson River waterfront.
Promote economic development and vital transportation hub that has spurred Hoboken. If you are thinking about moving If you are interested in finding out
capitalize on public investment in the our economy for the past century. I am to the Hoboken area, you may want to more about these offers, you can contact
terminal building. delighted that NJ TRANSIT is restoring consider one of these offers. them at www.RenaissanceRealtors.com or
this historic structure to its former grand- Renaissance Realty Group, courtesy of (201) 533-1800.
"We look forward to working with eur, but with modern amenities, to serve NJS Enterprise Developers, is providing
NJ TRANSIT and LCOR to achieve a our current transportation and retail needs. free transportation on Hudson-Bergen
transit-oriented development plan that This is truly an important project for both Light Rail for one year with the purchase
will complement the character of our Hoboken and the metropolitan region.” of a new condominium unit at the
community and deliver the mixed-use Neapolitan complex, located at the 2nd
opportunities that enhance the quality of Creating partnerships to benefit Street Station stop in Hoboken. They also
life for residents," said Hoboken Mayor new residents are offering a free two-zone bus intrastate
David Roberts. NJ TRANSIT is teaming up with local pass for one year with the purchase of a
“Hoboken Terminal has played a defin- businesses to encourage more transit- condominium unit at the Bella Vista in
ing role in shaping our community. It is a oriented development in and around Weehawken.
Keeping an eye on the system
The “dugout” is critical to Hoboken’s rail mission
Monitoring service in the dugout
n a small, corner office above the morning rush between 6 a.m. and 8:30 can’t leave their terminal without the suffi-
concourse of Hoboken Terminal, The dugout houses the chief train- a.m., and the evening rush between 4:30 cient number of crewmembers. The staff
NJ TRANSIT staff works behind the master, senior trainmaster and others who p.m. and 7:30 p.m., but they are ever also makes sure the crews are rested and in
darkened glass to coordinate the move- coordinate all train and crew movements watchful at all times, especially with the their regular rotation.
ment of customers and trains in and out into and out of Hoboken Terminal. The customer connections between lines and If a request for special assistance comes
of Hoboken Terminal. room is open about 20 hours a day, modes of transportation. “There is a in, such as a need for a wheelchair or
Overlooking Tracks 1-17, the only hint coordinated with the rail schedules of the domino effect in this terminal. What hap- medical attention, they notify the crews,
that they are there comes from the glow of Hoboken Division. The Hoboken pens on one line can quickly affect the and make the necessary arrangements or
the computer monitors that link them to Division includes all trains on the Morris others.” adjustments to cover the need.
the core of their mission, which is to make & Essex, Main/Bergen County, Pascack
sure our customers move through the ter- Valley, Montclair-Boonton and Port Jervis Communications and A child and a violin
coordination are critical According to Brian, lost and found sit-
The dugout operates with a small staff uations are commonplace, and just one of
using three separate computer terminals, the many tasks that fall into the dugout’s
multiple phone lines (including a direct role at Hoboken Terminal. “Recently, we
line to train dispatchers), radio communi- had a schoolchild leave a violin on a train,
cations and other equipment to monitor and Rita took care of that,” he said. “She
service in and out of the terminal. They was able to quickly locate the train with
also have the ability to make announce- the missing instrument, which we got
ments, if necessary, particularly during right back to the student.” Most lost and
service interruptions when information found requests go to the Customer Service
quickly changes. Office, but there have been plenty of lost
Overlooking the concourse at Hoboken Terminal, the dugout provides our rail employees with a clear view of
arriving and departing trains.
minal safely and on time. Customers exit- lines, and some trains on the North Jersey
ing a train or pursuing their next destina- Coast and Raritan Valley lines.
tion might glance upward and wonder “We are in charge if there is any kind
what actually goes on in the small, of problem with the trains, be it mechani-
bustling workspace affectionately called cal, crew or passenger,” Rita said. “We
the “dugout.” have to get that train moving and make
Senior Trainmaster, Hoboken Brian Curreri (left) and Chief Trainmaster, Hoboken Rita Whitley closely monitor
“We closely monitor every train that sure all the customers get on their way.” train service at Hoboken Terminal and other parts of our rail system.
comes and goes, using the Train Manage- The room originally was positioned
ment and Control (TMAC) system,” said above the newspaper stand, overlooking In addition to the movement of trains, wallets, computers and eyeglasses that the
Chief Trainmaster, Hoboken Rita Whitley. the tracks. After the recent renovation of the dugout crew is responsible for the dugout crew has tracked down.
“We can see the whole railroad just as a the terminal’s waiting area, the dugout can coordination of crewmembers. The super- Just another day behind the scenes in
train dispatcher does.” NJ TRANSIT uses now be found in the corner of the main visors have train crews’ schedules and the dark, corner office overlooking the
TMAC to track and control all of the rail building, across from the entrance to know who’s aboard each train coming in tracks. Or, as Brian said, “We must be
movements on its system. NY Waterway. and going out. If an employee notifies prepared for everything; things can change
Senior Trainmaster, Hoboken Brian them of an absence or a late arrival, they in a second.”
Curreri noted the busiest times are the alert and reconfigure the crews. Trains
“My trip starts on a train in Garﬁeld and
ends at the light rail Pavonia-Newport
Station. I like the terminal a lot. I like
being outside and it’s clean.”
— Kim Savino, Bergen County Line/
“Hoboken Terminal is deﬁnitely comfortable. It’s a great place to
come and relax before you get back to your commute.”
— David D’Amato, Main/Bergen County Line customer
“I take the train here to Hoboken and then take the Light Rail to
Exchange Place. The terminal is great. I like to stop and walk around,
stop at the pier and look at the New York skyline.”
— Collette Johnson, Montclair-Boonton Line/HBLR customer
“My earliest recollection of the terminal is when it was used as the
backdrop for Three Days of the Condor. Every time I come through
here, I think about that movie. It’s always comfortable and well run.
It’s a positive experience.”
— Gary Villanova, Montclair-Boonton Line customer
“The terminal is right down the block from
my house. I’m happy to see they’re doing a
lot more work on it. My father used to
commute through here too.”
— Charlie Godlewski, HBLR customer
A place where everybody knows your name
Hoboken Terminal business owners are family
will patronize businesses in
f you are a frequent traveler through Hoboken Termi-
nal on weekdays, your steps are probably carefully the terminal to pick up a
choreographed. slice of pizza, purchase a
During the morning, a train pulls in on Track 12, bottle of wine for dinner or
breaking the silence as hundreds of customers exit the relax at the bar before the
train. Most quickly move across the concourse to their final ride home.
next connection with a light rail train, a bus, a PATH The assortment of busin-
train or a NY Waterway ferryboat. Some briefly stop for a esses and their sundries at
cup of coffee, a newspaper, some fruit, a breakfast sand- Hoboken Terminal has made
wich or a shoeshine. life more convenient and
In the evening, the commute repeats itself, but in rev- comfortable for our cust-
erse order. Some customers who wait for their connection omers. It’s also helped to
develop new relation-
ships as customers and
vendors smile and wave
to one another during
“This is like the show
‘Cheers,’” said Al Corsi, Lackawanna Fruit Shops owner Ronald Bauer greets customers with a warm smile and fresh fruit every day.
who has owned the
Railhead Bar for 30 years. “We have a steady, com- afternoon and evening customers, from Wall Street stock-
muter clientele. They’re a good crowd of people and I brokers to blue-collar workers.
enjoy their company.” “They come in and sit down because they have a half
Al is an institution at Hoboken. As a young boy, hour to kill,” said Al. “They have their favorite bartender.
he remembers riding the ferries between Hoboken It’s really a nice thing. Hoboken Terminal is a unique
and New York. He has fond memories of Frank station. There’s nothing like it anywhere else. I’ve seen a
Sinatra passing through the terminal on the way to lot of changes, but the changes are always for the better.”
singing gigs in New York. All of his “regulars” cheer- Ronald Bauer loves working at the terminal. He’s
fully greet him as they stop in for a drink. Located worked as a bartender for Al for several years. He also
Railhead Bar owner Al Corsi — who has enjoyed a 30-year run at Hoboken Terminal on the main concourse near Track 1, the Railhead worked at the Lackawanna Fruit Shops before taking
— says his place is just like the show Cheers, and he has the stories to prove it. Bar has become a favorite hangout for a variety of ownership of the business two years ago. He sells a variety
of fresh fruits and vegetables to his customers. Like Al,
Ronald says those customers become part of your family.
“I’ve bonded with the customers,” said Ronald. “You get a
Port Authority Trans-Hudson (PATH) nice clientele. I look for them in the morning and they
look for me.”
Some customers have an opportunity to stop and chat
Past, Present, and Future before continuing their daily commute. “The old timers
tell me about the warships that passed by the terminal on
the Hudson River. A doctor shared how he was able to
restore the eyesight of a little baby. You really hear some
On February 25, 1908, at a signal from President Theodore Roosevelt in the
White House, a bell was sounded at the new 19th Street Station. Power was
There are many other businesses at Hoboken Terminal
turned on, the system was activated and the first official party was transported
that you can visit and swap stories with, including:
under the Hudson from New York to Hoboken for the joyous opening day
ceremonies of the Hudson and Manhattan Railroad (H & M). The New York Times
hailed the event as an accomplishment "greater perhaps than the Panama Canal
Gateway Bake Shop
will be when opened, considering the obstacles which had to be overcome." Lackawanna Liquors
Bangkok City Thai Food
Ports of Call (kiosks)
Next time you are in the terminal, why not take a
break, share a story, or make a purchase with one of our
In 1962, The Port Authority of New York and New Jersey acquired the H & M
vendors? They appreciate your business and your time.
Railroad and began operating it as the Port Authority Trans-Hudson Corporation
(PATH). The heavy rail rapid-transit system serves as the primary transit link
between Manhattan and neighboring New Jersey urban communities and
suburban commuter railroads. PATH presently carries 227,000 passengers
Special thanks to our business
partners who support
Hudson-Bergen Light Rail
2007 American Express
Newport Centre Mall
Get Out Hudson
The Port Authority, in cooperation with the U.S. Department of Transportation Arthur’s Tavern
through the Federal Transit Administration, is moving forward with construction Renaissance Realty Group
of the World Trade Center Transportation Hub. The permanent PATH Terminal, Azucar, Cuban Cuisine and Cigars
which comprises part of this new hub, is scheduled to open in 2009. A new fleet
The Provident Bank
of technologically advanced rail cars, to be phased into service between 2009
and 2011, will further enhance the overall customer experience. Porto Leggero
The Bergen Record
Palisades Medical Center
Grand Banks Café
Stevens Institute of Technology
Big Apple Sports Palace
Sky Club Fitness & Spa
History of Billybey/NY Waterway and Hoboken Terminal
ferry service represented more than a the closing of the WTC PATH station, Billybey ferry boats and establishing
n October 1989, NY Waterway
brought commuter ferries back to the pleasant and affordable ride; it also sym- NY Waterway ferries again maintained the Hoboken as the hub for Billybey service.
historic Hoboken Terminal, with serv- bolized a successful partnership between critical Hoboken-Lower Manhattan link By February 2007, Billybey was providing
ice to the World Financial Center in the private and public sectors. Working for several days. 7,000 passenger trips per day – almost
Lower Manhattan. This restored service with NJ TRANSIT and The Port When disaster struck New York City two million passenger trips per year –
offered local Hoboken residents and com- Authority of New York and New Jersey, on September 11, 2001, NY Waterway from the Hoboken Terminal.
muters entering the Hoboken Rail Termi- NY Waterway created a ferry system ferries were conduc-
nal a fast, hassle-free option for travel to closely linked to the public mass transit sys- ting emergency
Lower Manhattan. tems on both sides of the river, helping to rescue operations in
From the beginning, New Jersey com- establish Hoboken as a regional transit hub. Lower Manhattan
muters enjoyed the “civilized commute” In addition to proving a fast, conven- within minutes of
offered by NY Waterway, and this is evi- ient commuter service from Hoboken the first plane’s
dent in the early statistics. By the time the Terminal, NY Waterway has helped collision with the
commuters when World Trade Center.
flooding, snow/ice In the first two
conditions, or hours, 48,000
power failures have people fleeing the
disrupted other collapsing towers
transportation were transported to
modes. When a NY Waterway ferry
nor’easter caused terminals in Hobo-
flooding and ken and Jersey City. The restoration of ferry slips at Hoboken Terminal will give you a more comfortable
ferry experience and provide NY Waterway with more operating flexibility.
disrupted PATH As Lower Man-
service for several hattan struggled to recover from the The restoration of the original ferry
days in December effects of 9/11, NY Waterway started slips will mean greater convenience and
of 1992, extra service between Hoboken and Pier 11 at comfort for ferry commuters and the
NY Waterway the foot of Wall Street, providing the most potential to increase ridership and further
ferries were pressed convenient link to the eastern side of expand commuter ferry service.
A NY Waterway commuter ferry cruises past historic Hoboken Terminal on the into service bet- Downtown Manhattan. This will build on the 100-year
Hudson River. ween the Hoboken Billybey Ferry Company assumed own- tradition of the Hoboken Terminal as an
Hoboken line celebrated its one-year anni- and World Financial Center terminals, ership of the Hoboken-World Financial exciting visitor destination in its own right
versary, NY Waterway ferries had carried maintaining a critical transportation link. Center and Hoboken-Pier 11 routes in and as a critical regional transit hub – a
one million passengers on this route alone. In February of 1993, when the first March 2005, contracting with gateway to both New Jersey and New
At Hoboken Terminal, the revival of attack on the World Trade Center forced NY Waterway to continue operating York.
A major transportation hub (Continued from Page 1)
NY Waterway operates from Hoboken NJ TRANSIT’s monthly passes offer
Terminal to the World Financial Center you several valuable benefits. First, you
and Pier 11/Wall Street. Free connecting can use your rail monthly pass on bus and
bus service is available in New York to light rail services as long as the trip is of
several business, recreational and enter- equal or lesser value. Second, monthly
tainment destinations. passes go on sale on the 20th of the prev-
ious month to give you extra time to pur-
PATH chase your pass. You can purchase a mon-
The PATH system operates from thly pass from a ticket vending machine,
Hoboken Terminal to Midtown Manhattan ticket window or through Quik-Tik, our
and Lower Manhattan. It also directly online, auto-pay subscription program.
serves Journal Square, Grove Street and For more information, visit
Exchange Place in Jersey City. With one www.njtransit.com.
transfer, Hoboken customers can travel to
Harrison and Newark.
Customers can travel to New York, Newark or other destinations via the newly refurbished Hoboken Bus
Terminal, which features new lighting and safety improvements.
Bus Red & Tan Tours also operates a 144
Several NJ TRANSIT bus routes serve bus route from Hoboken to Staten Island.
Hoboken Terminal, transporting customers
to New York City and Newark, and many Light Rail
cities in Hudson, Bergen, Middlesex and Hudson-Bergen Light Rail operates
Monmouth counties. throughout Hudson County from Tonnelle
Routes include: Avenue Station in North Bergen to 22nd
No. 22 – Hoboken-Cliffside Park Street in Bayonne. The line also branches
No. 23 – Hoboken-N. Bergen west from Liberty State Park Station in
No. 64 – Lakewood-Jersey City-Weehawken Jersey City to West Side Avenue, also in
No. 68 – Old Bridge-Weehawken Jersey City.
No. 85 – Hoboken-Secaucus With 20 station stops, popular destin-
No. 87 – Jersey City-Hoboken ations include Liberty State Park, Newport
No. 89 – Hoboken-N. Bergen Centre Mall, restaurant and shopping
No. 126 – Hoboken-Jersey City-New York centers, Jersey City Medical Center, as
well as Jersey City State University and St.
Peter’s College. Hudson-Bergen Light Rail transports customers to various work, shopping, dining and educational venues.
Lights, camera, action Hoboken Customer Service
Hoboken Terminal is a place to see and be seen We’re here to serve you
monitor multiple cameras around the
ur historic Hoboken Ter- f you visit our Customer Service
minal has starred in a Office in Hoboken Terminal, you will terminal to help them respond quickly to
number of productions be greeted by the smiling face of any unusual events that occur.
over the years. From Oscar-win- Helma Melhado-Betty or one of our other A new tool that has been very success-
ning performances by Marlon knowledgeable customer service represen- ful at Hoboken and our other customer
Brando and Barbara Streisand, to tatives. service locations is the NJ TRANSIT lost
videos by Eric Clapton and the “Can you tell me how I can get to and found database. With a few clicks of a
late Luther Vandross, Hoboken Gladstone?” asked a customer who recent- mouse, customer service representatives
Terminal continues to be one of ly visited the office. use their computers to help you locate lost
New Jersey’s favorite locations for items.
movies, music videos, television “If a customer
commercials and print advertise- calls about a
ments. particular item
Among the media productions and its not here,
and entertainers that have visited we have access
Hoboken Terminal: to the entire lost
On the Waterfront (1954) — and found data-
This film won eight Oscars, base,” said
including Best Picture, Best Helma. “We can
Lead Actor (Marlon Brando), see what’s locat-
Best Supporting Actor (Karl ed in any major
Malden) and Best Supporting terminal, at the
Actress (Eva Marie Saint). It bus garages,
is ranked the 8th greatest film anywhere.”
of all time by the American The most
Customer Service Representative Helma Melhado-Betty helps one of our customers who is common
passing through Hoboken Terminal.
Funny Girl (1968) — This possessions
film earned Barbara Streisand “Yes, you can take the next Gladstone customers leave behind are coats, bags,
an Oscar for Best Lead Actress, train, which departs at 8:33 on Track 8,” gloves, umbrellas and books. During the
and was ranked the 16th said Helma. “There’s no need to transfer holidays, a lot of gifts are left behind.
Hoboken Terminal went back in time in 1993 during the filming of
best musical by the American the Oscar-winning movie Age of Innocence. — just stay on the train. You can purchase However, some unusual items have shown
Film Institute. your ticket at a ticket vending machine in up in lost and found over the years,
Three Days of the Condor (1975) — Once Upon a Time in America (1984) the concourse or at the ticket windows including artificial limbs, a glass eye and
Starring Robert Redford, this film was — This Golden Globe-nominated film inside the waiting room.” false teeth.
one of “The 25 Most Stylish Films of had a blockbuster cast, including That was just one of several inquiries “We also had a very expensive violin
All Time,” declared by GQ Magazine. Robert De Niro, James Woods, heard in the Hoboken Terminal Customer that a woman left on a train,” said
Stardust Memories (1980) — Directed Elizabeth McGovern, Tuesday Weld, Service Office. Customers stop in or call Cassandra. “She was on her way to a
by and starring Woody Allen, this movie Treat Williams, Joe Pesci and Danny for travel information and schedules, and performance in New York. We were able
also served as the feature film debut for Aiello. have questions about lost tickets and the to get the violin back to her before the
Sharon Stone. The Muppets Take Manhattan (1984) cost to ride Hudson-Bergen Light Rail. A performance. Needless to say, she was
— A perennial kids’ favorite, even train crewmember recently turned in a extremely relieved.”
Kermit and Miss Piggy passed through pair of gloves that were left on a train. Hoboken Terminal customer service
the historic terminal. There is no typical day in the life of the representatives are well versed in
Sinatra (1992) — A CBS miniseries Hoboken Customer Service Office. Some NJ TRANSIT services operating in and
about Hoboken-born Frank Sinatra, days, customers
produced by his daughter Tina Sinatra. are looking for
The Age of Innocence (1993) — This schedules, fare
film, which won an Oscar and was information,
nominated for four others, featured track assign-
Daniel Day-Lewis, Michelle Pfeiffer, ments, the
Winona Rider and Jonathan Pryce. location of the
Luther Vandross music video (1995). bus lanes, or
Eric Clapton music video (1996). the Hudson-
Woody Allen Fall Project 2000 (2000). Bergen Light
Fees for using Hoboken Terminal and other locations
for media productions is another source of income
Law & Order: Special Victims Unit Rail station.
that supports NJ TRANSIT operations. The late television show (2002). However, things
Rhythm & Blues singer Luther Vandross filmed a quickly change
music video at Hoboken Terminal.
if there is a
service problem. Our customer service representatives at Hoboken Terminal are available weekdays from
That’s when the 6:30 a.m. to 8 p.m.
team works closely with the operating out of the terminal. However, they also
staff to direct customers entering or get a lot of questions about PATH and
leaving the terminal. NY Waterway ferry services. Other
“If a train is running significantly late, responsibilities that are handled by cus-
we try to meet the customers as they tomer service representatives at Hoboken
arrive, provide them with a delay notice Terminal are:
for their employer, and apologize for the Assisting customers who use ticket
delay,” said Customer Service Supervisor vending machines.
Cassandra White-Robinson. “On Leading emergency response teams
occasion, it also gets busy when during service disruptions.
MidTOWN DIRECT trains are diverted Providing alternate service information.
to Hoboken. We meet those trains and Scheduling group trips.
walk the customers over to PATH where Hoboken Terminal Customer Service is
our tickets are honored for service to New located in the main concourse, and is
York.” open each weekday from 6:30 a.m. to 8
Customer service representatives, along p.m. Feel free to stop in. We’re always
with our Rail Operations and Police there to help you.
departments, also have the ability to
For NJ TRANSIT Information:
• Transit Information & Customer Service: 1-800-772-2222
• Text Telephone: 1-800-772-2287
• Suspicious Activities & Packages: 1-888-TIPS-NJT
• Website: www.njtransit.com